Doubleglazinggosport.co.uk Review

Based on looking at the website Doubleglazinggosport.co.uk, it appears to be a legitimate local service provider for double glazing in the Gosport area and surrounding regions. The website provides key information one would expect from a professional trade service. However, like any online presence, a thorough review reveals areas of strength and potential aspects for improvement, particularly concerning a holistic view of trust and transparency.

Here’s an overall review summary of Doubleglazinggosport.co.uk:

• Overall Legitimacy: Appears legitimate for a local service.
• Company Information: Clearly states “Image Windows (UK) Ltd” as the operating company, along with a physical address (227A West Street, Fareham, Hampshire, PO160HZ, United Kingdom), multiple phone numbers (02393 119963, 07825 838 609), and an email address ([email protected]).
• Services Offered: Comprehensive list of services including uPVC Windows, Doors, Conservatories, Cladding, Fascias, Soffits, Guttering, Bi-Folding Doors, and Sash Windows.
• Accreditations & Warranties: Mentions BBA approval, appropriate kite marks, a 10-year warranty, and Insurance Backed Guarantees, plus CERTASS registration. These are strong indicators of quality and consumer protection.
• Customer Feedback: Claims “55 • Excellent Over 600 Reviews” without direct links to a third-party review platform for verification on the homepage itself, which would enhance transparency.
• Experience: States “20 YEARS OF EXPERIENCE” in the trade, reinforcing their expertise.
• Online Tools: Offers a “Composite Door Designer” and downloadable brochures, which are convenient for potential customers.
• Privacy Policy/Terms & Conditions: Not immediately visible or linked on the homepage, which is a significant drawback for comprehensive trust and ethical conduct in online business.
• Security: No clear indication of HTTPS for secure browsing on the homepage itself, though modern browsers often default to it. This is fundamental for any website.

While the website presents itself as a credible local double glazing specialist with clear contact details, stated accreditations, and years of experience, the absence of easily accessible privacy policy and terms & conditions links, along with the lack of direct, verifiable external review platform links on the homepage, means it falls short of the ideal standard for comprehensive online trust and transparency. These omissions, while not necessarily indicative of malicious intent, do represent areas where a website can significantly bolster its ethical standing and user confidence.

Here are some alternatives to consider for home improvement services, focusing on ethical and transparent providers:

• Angi (formerly Angie’s List)
  • Key Features: A vast directory of local home service professionals, verified customer reviews, background checks for listed pros, project financing options.
  • Average Price: Varies significantly by project and professional; subscription model for some features.
  • Pros: Extensive network, review-based trust, project management tools, reputable brand.
  • Cons: Some premium features require membership, quality can vary between individual service providers.
• Rated People
  • Key Features: Connects homeowners with local tradespeople for various home improvement projects, free posting of jobs, review system for tradespeople.
  • Average Price: Service quotes are provided by tradespeople directly.
  • Pros: Specialises in connecting local UK trades, allows multiple quotes for comparison, good for finding specific expertise.
  • Cons: Homeowners have to sift through quotes, reliance on user reviews for quality assessment.
• Checkatrade
  • Key Features: Directory of vetted tradespeople, includes detailed profiles, customer reviews, and verification of qualifications.
  • Average Price: Project-specific quotes from tradespeople.
  • Pros: Strong emphasis on vetting and trustworthiness, good for finding reliable professionals in the UK.
  • Cons: Might have fewer providers in very niche areas compared to broader directories.
• MyBuilder
  • Key Features: Similar to Rated People, homeowners post jobs, and tradespeople express interest, with a strong review system.
  • Average Price: Quotes vary per job.
  • Pros: Competitive quotes from multiple tradespeople, focus on reputation through feedback.
  • Cons: Requires active management from the homeowner to select the best quote.
• TrustMark
  • Key Features: Government-endorsed quality scheme for tradespeople, provides assurance of quality, consumer protection, and good trading practices.
  • Average Price: No direct pricing; connects to certified businesses.
  • Pros: High level of government-backed assurance, promotes ethical business practices.
  • Cons: Primarily a certification body rather than a direct booking platform, may have fewer listed businesses.
• Which? Trusted Traders
  • Key Features: Endorsed by Which?, a consumer champion organisation, tradespeople are assessed and vetted, dispute resolution service.
  • Average Price: Quotes vary.
  • Pros: Backed by a highly respected consumer advocate, rigorous assessment process, good for peace of mind.
  • Cons: Membership for traders can be restrictive, potentially fewer choices in some areas.
• FENSA
  • Key Features: Competent Person Scheme for replacement windows and doors, ensures compliance with building regulations, provides certification.
  • Average Price: Does not provide pricing; ensures quality and compliance of installers.
  • Pros: Essential for compliance and regulatory standards in the UK, crucial for future property sales.
  • Cons: Not a direct service finder, but a verification body for specific types of installations.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Doubleglazinggosport.co.uk Review & First Look

When you land on Doubleglazinggosport.co.uk, the immediate impression is one of a professional, albeit standard, local business website. The design is clean, with clear navigation and prominent contact details. The site quickly highlights its core offerings: uPVC windows, doors, conservatories, and other related services for homes in Hampshire, West Sussex, and the South Coast. From a user experience perspective, it’s straightforward; you can easily find what they offer, how to contact them, and some background about the company. The visual elements, such as image sliders showcasing their work, contribute to a positive initial engagement, creating a sense of capability and reliability.

Initial Impressions and User Interface

The website’s layout is intuitive, guiding visitors to essential information without unnecessary clutter. The “Welcome to Image Windows Gosport” headline sets the tone, clearly indicating their specialisation. The contact numbers are strategically placed at the top and bottom of the page, ensuring they are always accessible. This ease of access to contact information is a crucial factor for a local service provider, demonstrating their readiness to engage with potential clients. The inclusion of a “Door Designer” tool is a smart addition, offering an interactive experience that helps potential customers visualise their options and even get a quote, which streamlines the inquiry process.

Stated Accreditations and Experience

A key element in building trust for a trade service is clearly stating accreditations and experience. Doubleglazinggosport.co.uk does well here, mentioning “20 YEARS OF EXPERIENCE” and important industry standards such as BBA approved products with “appropriate kite marks.” Crucially, they also highlight a “10yr warranty” and “Insurance Backed Guarantees,” along with being CERTASS registered. These are vital for consumer confidence. For instance, CERTASS is a UKAS accredited certification body which provides competent person scheme for the glazing industry. This means that if a CERTASS registered installer fits your windows and doors, they can self-certify that their work complies with current building regulations, saving you the homeowner the need to apply to the local authority for approval. This level of detail on their homepage signals a commitment to quality and regulatory compliance, which is what you want to see from any professional installer.

Doubleglazinggosport.co.uk Pros & Cons

Delving deeper into Doubleglazinggosport.co.uk, it’s important to weigh up its strengths against any areas where it might not meet the highest standards of online presence. For a local double glazing firm, they do many things right, but some aspects could be improved to enhance overall transparency and trust.

Advantages of Doubleglazinggosport.co.uk

The website highlights several key benefits for potential customers. Tinyworlds.co.uk Review

• Clear Contact Information: Multiple phone numbers and an email address are readily available, making it easy for customers to get in touch. This demonstrates accessibility and responsiveness.
• Comprehensive Service Range: They offer a wide array of double glazing products and services, from windows and doors to conservatories, cladding, fascias, soffits, and guttering, positioning them as a one-stop shop for exterior home improvements.
• Stated Industry Accreditations: The mention of BBA approval, appropriate kite marks, and CERTASS registration provides strong evidence of adherence to industry standards and quality assurance. This is critical for high-value home installations.
• Warranty and Guarantees: A 10-year warranty on products and “Insurance Backed Guarantees” offer peace of mind, protecting the consumer’s investment over the long term. This is a significant differentiator.
• Experience: “20 YEARS OF EXPERIENCE” lends credibility and suggests a deep understanding of the trade, which is reassuring for homeowners.
• Local Service Area: Clearly defines their service areas (Hampshire, West Sussex, and the South Coast), catering to a specific regional market effectively.
• Interactive Tools: The “Composite Door Designer” and downloadable brochures are excellent features, providing valuable tools for customers to visualise products and gather information independently.

Areas for Improvement

While the site offers many positives, there are specific areas where transparency and user trust could be significantly enhanced.

• Lack of Direct Links to Verified Reviews: While the site states “Reviews 55 • Excellent Over 600 Reviews” (this appears contradictory in the text, stating 55 reviews as excellent and then over 600 reviews generally), there is no direct link to the platform where these reviews reside (e.g., Trustpilot, Google Reviews). This absence makes independent verification challenging and can diminish trust, as potential customers cannot easily confirm the authenticity or sentiment of these reviews.
• Absence of Key Legal Documents: Perhaps the most significant drawback is the apparent lack of readily accessible links to a Privacy Policy or Terms & Conditions on the homepage. In today’s digital landscape, these documents are crucial for transparency, outlining how user data is handled and the contractual terms of engagement. Their absence raises questions about data protection compliance (e.g., GDPR in the UK) and the legal framework of their services.
• Website Security Indication: While browsers often force HTTPS, a clear visual indicator or explicit mention of site security (e.g., an SSL certificate badge) can further reassure users about the safety of their information when using forms or the “Door Designer.”
• Detailed Information about Guarantees: While “Insurance Backed Guarantees” are mentioned, providing more detail about who underwrites these guarantees or linking to a page with more information would be beneficial for full transparency.

Doubleglazinggosport.co.uk Alternatives

When considering home improvements like double glazing, exploring various reputable companies is a smart move. While Doubleglazinggosport.co.uk offers a local service, the market is vast, and many established players provide similar high-quality installations with strong consumer protections. Here are some of the top alternatives in the UK, focusing on those with robust online presences, clear customer service, and strong industry standing.

Leading National and Regional Double Glazing Providers

For major home investments, looking at companies with a broad reach or particularly strong reputation is often advisable.

• Everest
  • Key Features: One of the most well-known double glazing companies in the UK, offering a wide range of windows, doors, conservatories, and roofline products. They are known for their high-quality materials and comprehensive guarantees.
  • Pros: Strong brand recognition, extensive product range, national coverage, typically offer long warranties (e.g., 10-year guarantee on many products, plus a 20-year guarantee against condensation on sealed units for certain windows).
  • Cons: Often perceived as being at the higher end of the price spectrum, sales process can be prolonged.
• Anglian Home Improvements
  • Key Features: Another major player in the UK, Anglian provides bespoke windows, doors, conservatories, and other home improvements. They emphasise energy efficiency and security.
  • Pros: Wide variety of styles and materials, strong focus on energy ratings (A-rated windows are standard), national presence, comprehensive customer support, often provide insurance-backed guarantees.
  • Cons: Similar to Everest, pricing can be premium, and the initial consultation process might be extensive.
• Britelite Windows
  • Key Features: A prominent regional installer, particularly strong in London and the South East. They offer windows, doors, conservatories, and orangeries, focusing on tailored solutions and local service.
  • Pros: Established regional reputation, often praised for customer service and local knowledge, competitive pricing within their service areas.
  • Cons: Geographic limitations compared to national providers, brand recognition might be lower outside their core regions.

Smaller, Highly-Rated Local Specialists

Beyond the large national names, numerous local specialists maintain excellent reputations, often providing more personalised service. Finding these through vetted directories can be highly effective.

• Safestyle UK
  • Key Features: A large national double glazing installer, known for offering competitive prices and frequent sales promotions. They specialise in uPVC windows, doors, and conservatories.
  • Pros: Budget-friendly options, national installation network, often provide good value for money.
  • Cons: Some customer reviews highlight variable installation experiences; quality might be perceived as less premium than higher-end competitors.
• Local Installers via TrustMark
  • Key Features: TrustMark is a government-endorsed quality scheme that vets and certifies tradespeople. Searching their directory ensures you find businesses committed to quality workmanship, good customer service, and fair trading practices.
  • Pros: High level of assurance and consumer protection, easy to verify credentials, supports local reputable businesses.
  • Cons: Requires users to actively search and contact individual businesses, not a single company.
• Local Installers via FENSA
  • Key Features: FENSA is a government-authorised Competent Person Scheme for the replacement of windows and doors. Using their “Find an Installer” tool guarantees that the company is certified to comply with Building Regulations.
  • Pros: Essential for regulatory compliance, peace of mind that work meets legal standards, crucial for property sales.
  • Cons: Only covers windows and doors, not other home improvement services.
• Local Installers via Checkatrade
  • Key Features: Checkatrade is a popular UK directory of vetted tradespeople. Businesses undergo background checks, and customer reviews are a core part of their reputation.
  • Pros: Extensive database of local professionals, detailed profiles with qualifications, verified customer reviews provide social proof.
  • Cons: While vetted, ultimate quality relies on individual business performance and customer feedback.

When selecting an alternative, always seek multiple quotes, check independent reviews on platforms like Trustpilot or Google Reviews, and ensure the chosen company provides clear warranties, insurance-backed guarantees, and adherence to relevant building regulations (e.g., CERTASS or FENSA for windows and doors). Soprema.co.uk Review

How to Assess a Double Glazing Website’s Trustworthiness

When you’re making a significant investment like double glazing for your home, assessing the trustworthiness of the company, starting with its website, is crucial. It’s not just about aesthetics; it’s about transparency, legitimacy, and clarity. A good website acts as a digital storefront and should provide all the necessary information to build confidence.

Key Indicators of a Trustworthy Website

A legitimate double glazing company’s website should go beyond just listing services and contact numbers.

• Clear Company Information:
  • Company Name: The full legal company name (e.g., “Image Windows (UK) Ltd” as seen on Doubleglazinggosport.co.uk) should be clearly stated.
  • Registered Address: A physical business address, not just a PO box, enhances credibility. For a UK company, this often means including the full postal code.
  • Company Registration Number: For UK limited companies, this number, typically issued by Companies House, should be provided. This allows you to verify the company’s legal status. For instance, Companies House data for 2023 shows over 5 million limited companies registered in the UK, each with a unique number.
  • VAT Number: If applicable, a VAT registration number is another sign of a legitimate, established business.
• Professional Contact Methods:
  • Multiple Contact Options: Phone numbers (landline and mobile), email address, and a contact form are standard.
  • Responsiveness: While not visible on the website itself, the promptness and professionalism of responses to inquiries via these channels are critical.
• Detailed Product and Service Information:
  • Specifics: Rather than vague descriptions, a trustworthy site provides details about materials (uPVC, aluminium, composite), styles (sash, casement, bi-fold), energy ratings (e.g., A-rated windows), and security features.
  • Visuals: High-quality images and possibly videos showcasing their work and products add authenticity.
• Transparent Pricing or Quote Process:
  • Clear Quote Request: A straightforward process for requesting a no-obligation quote is essential.
  • Avoidance of Pressure Tactics: Be wary of websites that immediately push for sales or offer prices that seem too good to be true without a detailed consultation.

Red Flags to Watch Out For

While some minor omissions might be overlooked for a smaller, local business, certain red flags should prompt caution.

• Absence of Legal Pages:
  • Privacy Policy: Crucial for informing users how their data is collected, stored, and used, especially with GDPR regulations in the UK. According to a 2023 survey by the UK Information Commissioner’s Office (ICO), over 70% of UK adults expect to see a clear privacy policy.
  • Terms & Conditions: Outlines the legal agreement between the company and the customer, covering everything from ordering to warranties and dispute resolution. Without this, customers have little recourse or clarity on their rights.
  • Cookie Policy: With increasing emphasis on online privacy, a dedicated cookie policy or a section within the privacy policy is expected.
• Vague or Unverifiable Claims:
  • Unlinked Reviews: Claims of “Excellent” reviews without direct links to independent review platforms (e.g., Trustpilot, Google Reviews, Feefo, Checkatrade) make verification impossible. A company might claim “Over 600 Reviews” but without a link, it’s just a number.
  • Generic Stock Images: While some use is acceptable, an overuse of generic stock photos without showcasing actual work can be a sign of a less established or less transparent business.
• Poor Website Security (HTTPS):
  • No HTTPS: If the website URL does not start with https:// (indicating an SSL certificate), any data you submit (e.g., contact form details) could be intercepted. Google Chrome’s security report in 2023 showed that over 95% of web traffic is now encrypted via HTTPS.
• Aggressive Sales Tactics:
  • Immediate Pop-ups: While some pop-ups are acceptable, overly aggressive or hard-to-dismiss pop-ups pushing for immediate action can be a sign of high-pressure sales.
  • Lack of Cooling-Off Period Information: Reputable companies will clearly outline consumer rights regarding cancellation and cooling-off periods, as mandated by UK consumer law.

Understanding Industry Accreditations for Double Glazing

For homeowners in the UK, understanding industry accreditations for double glazing is paramount. These certifications aren’t just fancy badges; they signify adherence to strict quality, safety, and regulatory standards. When a company, like Doubleglazinggosport.co.uk, highlights accreditations such as BBA approval and CERTASS registration, it’s a strong signal of their commitment to proper installation and consumer protection.

The Significance of BBA Approval and Kite Marks

The British Board of Agrément (BBA) is a leading certification body for construction products and systems. BBA approval means a product has undergone rigorous testing and assessment to ensure it meets specific performance and quality standards. Mindfill.co.uk Review

• Rigorous Testing: BBA conducts comprehensive tests, including thermal performance, weather resistance, durability, and structural integrity. This means that if a product is BBA approved, it has been independently verified to perform as claimed.
• Confidence in Quality: For homeowners, BBA approval translates into confidence that the windows, doors, or other components are fit for purpose and will last.
• Kite Marks: A “kite mark” typically refers to certification by the British Standards Institution (BSI). A product bearing a BSI Kitemark indicates that it has been independently tested and certified as meeting the requirements of a specific British Standard. While BBA focuses on overall product performance, Kitemarks often certify compliance with specific technical standards, ensuring safety, reliability, and quality. For example, products might carry a Kitemark for security standards like PAS 24, which is a common security standard for doors and windows in the UK.

The Importance of CERTASS Registration

CERTASS is a UKAS accredited certification body, and it operates a Competent Person Scheme (CPS) for the replacement of windows, doors, and rooflights in England and Wales. Its registration is vital for both installers and homeowners.

• Building Regulations Compliance: When you replace windows or doors, the work must comply with current Building Regulations. A CERTASS registered installer can self-certify their work, meaning they can issue the necessary compliance certificate without you needing to apply to your local authority for approval. This saves time and potential hassle.
• Consumer Protection: CERTASS ensures that its registered installers are competent, regularly assessed, and offer consumer protection, including an Insurance Backed Guarantee (IBG) for domestic installations. This IBG protects your deposit and the completed work in the unlikely event the installer ceases trading.
• Peace of Mind: Knowing an installer is CERTASS registered provides peace of mind that the work will be carried out professionally, comply with legal requirements, and be backed by a guarantee. As of 2023, CERTASS has certified thousands of installers across the UK, contributing significantly to raising standards in the glazing industry.

Insurance Backed Guarantees (IBGs)

The mention of “Insurance Backed Guarantees” is particularly noteworthy. An IBG is a crucial layer of consumer protection.

• Protection Against Insolvency: An IBG provides cover for your deposit and the completed work if the installation company goes out of business or ceases to trade before or after the work is finished.
• Long-term Security: Typically, these guarantees last for the same duration as the installer’s original warranty (e.g., 10 years). This means that even if the original company is no longer operating, the insurance company will honour the terms of the warranty, covering any defects or issues that arise.
• Regulatory Requirement (often linked to CPS): For installers registered with a Competent Person Scheme like CERTASS or FENSA, providing an IBG is often a mandatory requirement, further enhancing consumer confidence.

These accreditations and guarantees collectively signify a company’s commitment to quality, compliance, and robust customer protection, which are fundamental considerations for any significant home improvement project.

Doubleglazinggosport.co.uk Pricing and Quote Process

When considering a double glazing project, one of the first questions most homeowners have is about cost. Doubleglazinggosport.co.uk, like many in the industry, doesn’t list explicit prices on its homepage. This is standard practice, as double glazing is a bespoke service, with costs varying significantly based on numerous factors. Instead, they focus on providing a clear pathway to obtaining a personalised quotation.

The Bespoke Nature of Double Glazing Costs

It’s important to understand why direct pricing is rarely found on double glazing websites: Royalflushvaleting.co.uk Review

• Product Type: The cost varies greatly between uPVC, aluminium, and composite materials. For example, a composite door will almost always be more expensive than a uPVC equivalent due to its multi-layered construction and enhanced security/insulation properties.
• Size and Number: Larger windows or doors, and the sheer quantity of units required, will directly impact the overall price.
• Style and Design: Intricate designs, specific colours (beyond standard white), special glazing options (e.g., obscured glass, patterned glass, triple glazing), and hardware choices all add to the cost.
• Installation Complexity: Factors like ease of access, the condition of existing frames, and the need for any structural alterations can influence labour costs.
• Additional Features: Security upgrades, enhanced energy efficiency ratings, and smart home integrations can also increase the total price.

Due to these variables, a tailored quote is the only way to accurately determine the cost for a specific project. Industry data from sources like ‘Homebuilding & Renovating’ magazine suggests that the average cost of a standard uPVC window in the UK can range from £300-£700, while a composite door might start from £1,000-£2,000, excluding installation. These figures are illustrative and highly dependent on specification.

Requesting a Quote from Doubleglazinggosport.co.uk

Doubleglazinggosport.co.uk streamlines the quote process by offering several methods directly on their homepage:

• “Request a Quote” Form: This is a prominent feature, inviting users to “Simply fill in your details for your free, no-obligation quotation, and click “Get Quote”.” This indicates a commitment to a transparent, no-pressure sales approach initially.
• Direct Phone Numbers: Multiple phone numbers (02393 119963, 07825 838 609) are provided, allowing for immediate vocal contact to discuss requirements and potentially arrange a site visit for a quote.
• “Contact Us Here” Link: This leads to a dedicated contact page, likely offering a more detailed form or further contact options.
• “Door Designer” Tool: For composite doors specifically, the “Why not try our Composite Door Designer? View your design & get a free quote!” offers an interactive way to customise a door and receive a preliminary quote. This is a highly convenient feature, giving customers a clearer idea of potential costs for a specific product category before committing to a full consultation. This type of interactive tool, according to a 2022 survey by Houzz, significantly enhances customer engagement in home improvement planning.

The strategy of offering a free, no-obligation quote aligns with industry best practices. It allows homeowners to gather necessary information and compare options without feeling pressured. For a company to provide a truly accurate quote, a site visit is almost always necessary to assess the existing structure, take precise measurements, and discuss specific design and functionality requirements in detail.

Customer Support and After-Sales Care

In the double glazing industry, the quality of customer support and after-sales care can be just as crucial as the initial product quality and installation. It’s about ensuring a smooth process from inquiry to completion and providing reassurance long after the fitters have left. Doubleglazinggosport.co.uk touches upon this aspect, which is a positive indicator for potential customers.

Accessibility of Support Channels

Doubleglazinggosport.co.uk clearly prioritises direct communication, which is often preferred for services of this nature. Grovelypetsupplies.co.uk Review

• Telephone Contact: Prominently displaying two phone numbers (02393 119963 and 07825 838 609) across the site is a strong sign of accessibility. For many, speaking directly to someone about their home improvement project provides immediate answers and reassurance. This direct line, accessible from the very top of the homepage, indicates a willingness to engage quickly.
• Email Contact: An email address ([email protected]) is also provided, offering an alternative for less urgent inquiries or for sending documentation. This allows for written records of communication, which can be useful for both parties.
• “Talk to an Expert” Section: The site includes a dedicated section encouraging users to “Talk to an Expert” and states, “Our friendly team will be pleased to help with any questions you may have.” This reinforces their commitment to providing pre-sales support and advice.
• Online Contact Form: The “Request a Quote” and “contact us here” links lead to a form, which is a standard and convenient way for customers to submit their details and specific requirements, initiating the conversation process.

Commitment to After-Sales Care

For high-value purchases like double glazing, after-sales care is paramount. Issues can arise years down the line, and a company’s commitment to resolving them is a key differentiator. Doubleglazinggosport.co.uk explicitly states:

• “All our customers enjoy excellent after-sales care.” While this is a general statement, the commitment is noted. In an industry where problems can occur (e.g., sealant failure, mechanism issues, condensation), a proactive approach to support is essential.
• 10-Year Warranty: The “10yr warranty” on products and the “Insurance Backed Guarantees” are integral parts of their after-sales commitment. A warranty guarantees that the company will address any manufacturing defects or installation faults for a specified period. The Insurance Backed Guarantee (as discussed earlier) provides an additional layer of security, ensuring that the warranty remains valid even if the original company ceases trading. According to consumer rights data, a standard 10-year warranty is typical for many reputable double glazing installations in the UK.

However, for truly “excellent” after-sales care, a company would ideally provide:

• Clear Warranty Terms: Specific details of what the 10-year warranty covers and excludes, readily available on the website (e.g., a link to a dedicated warranty page).
• Complaint Resolution Process: Information on how to escalate issues or a clear complaints procedure, in line with consumer protection guidelines.
• Service Level Agreements (SLAs): While typically for larger commercial contracts, even a simple statement about expected response times for service requests would enhance confidence.

Overall, Doubleglazinggosport.co.uk demonstrates a foundational commitment to customer support and after-sales care through accessible contact methods and stated warranties, crucial for a service-based business.

Geographical Reach and Local Presence

For a service provider in the home improvement sector, understanding its geographical reach and local presence is vital. Doubleglazinggosport.co.uk, as its name suggests, is firmly rooted in a specific locale, but its stated service area extends beyond just Gosport. This combination of focused local identity and broader regional coverage is a common strategy for trade businesses.

Gosport Focus with Regional Expansion

The company’s name, Doubleglazinggosport.co.uk, immediately communicates its primary base and target market. This hyper-local naming convention is effective for attracting customers within that specific town. However, the website quickly clarifies that their operations are far more expansive: Traditionalestatefencing.co.uk Review

• Core Hub: Gosport is presented as their operational heart, likely where their main office or showroom is located.
• Hampshire Coverage: They explicitly state offering services “throughout Hampshire,” which is a significant county in the south of England, encompassing major towns and cities.
• West Sussex and the South Coast: This extends their reach even further, indicating a presence across a broader coastal region. This could mean they serve areas like Chichester, Worthing, or Brighton in West Sussex, though specific town names are not listed for these extended regions.

The company explicitly lists a number of key service locations beyond Gosport: “Gosport, Lee on Solent, Winchester, Portsmouth, Southampton, Bournemouth, and throughout Hampshire, West Sussex and South Coast.” This provides concrete examples of their operational radius, giving potential customers in these specific areas immediate reassurance that they are served. For instance, Portsmouth and Southampton are major cities, suggesting they have the logistical capability to handle projects in urban centres.

Benefits of a Strong Local Presence

A company with a defined local presence offers several advantages for homeowners:

• Local Knowledge: Installers are likely familiar with local building styles, planning regulations specific to the area, and even common weather patterns that might influence material choices.
• Faster Response Times: For initial consultations, measurements, and any potential follow-up or warranty work, a local company can often offer quicker response times than a national chain operating from a distant hub. This is especially valuable if urgent repairs are needed.
• Community Trust: Local businesses often rely on word-of-mouth referrals and their reputation within the community. This can foster a greater sense of trust and accountability. Businesses embedded in the local fabric, like Image Windows (UK) Ltd operating in Gosport, tend to invest more in maintaining their local standing.
• Reduced Carbon Footprint: From an environmental perspective, choosing a local service can lead to reduced travel distances for materials and personnel, contributing to a lower carbon footprint for the project.

While Doubleglazinggosport.co.uk clearly articulates its geographical reach, for ultimate clarity, a dedicated “Areas We Serve” page with a more granular list of towns or a service area map could further enhance transparency and convenience for potential customers. However, the current information provides sufficient detail to ascertain their operational scope.

FAQ

How can I verify the legitimacy of Doubleglazinggosport.co.uk?

You can verify their legitimacy by checking for their stated accreditations like CERTASS registration and BBA approval, looking up “Image Windows (UK) Ltd” (their operating company name) on Companies House for their registration number and official details, and searching for independent reviews on platforms like Google or Trustpilot (even if not directly linked on their site).

What services does Doubleglazinggosport.co.uk offer?

Doubleglazinggosport.co.uk offers a range of services including uPVC windows, doors (uPVC, composite, bi-folding, patio, sash), conservatories, cladding, fascias, soffits, and guttering. Poolealcockfamilylaw.co.uk Review

Does Doubleglazinggosport.co.uk provide a warranty on their products?

Yes, the website states that all their double glazing products come with a 10-year warranty and they also offer Insurance Backed Guarantees.

What is a CERTASS registration and why is it important?

CERTASS is a UKAS accredited certification body that operates a Competent Person Scheme for the replacement of windows, doors, and rooflights. It’s important because it means the installer can self-certify their work complies with Building Regulations, saving you the need for local authority approval, and it also typically includes an Insurance Backed Guarantee.

What does BBA approval mean for double glazing products?

BBA (British Board of Agrément) approval means that the products have undergone rigorous independent testing and assessment to ensure they meet specific performance and quality standards for construction, giving you confidence in their durability and performance.

How do I get a quote from Doubleglazinggosport.co.uk?

You can request a free, no-obligation quote by filling out the “Request a Quote” form on their website, calling them directly on 02393 119963 or 07825 838 609, using their online “Composite Door Designer” tool for specific doors, or contacting them via their general contact page.

What areas does Doubleglazinggosport.co.uk serve?

They primarily serve Gosport, Lee on Solent, Winchester, Portsmouth, Southampton, Bournemouth, and generally throughout Hampshire, West Sussex, and the South Coast of the UK. Supawnanny.co.uk Review

Is there a privacy policy or terms and conditions on the Doubleglazinggosport.co.uk website?

Based on the homepage text, explicit links to a privacy policy or terms and conditions are not immediately visible. It is recommended to check their full website or contact them directly for this information.

What is an Insurance Backed Guarantee (IBG)?

An Insurance Backed Guarantee (IBG) provides protection for your deposit and the completed work if the installation company ceases trading due to insolvency. It ensures that your warranty remains valid through an independent insurer for the duration of the guarantee, typically 10 years.

How many years of experience does Image Windows (UK) Ltd (Doubleglazinggosport.co.uk) have?

The website states that Image Windows (UK) Ltd has more than 20 years of experience in the double glazing trade.

Can I design my own door on their website?

Yes, Doubleglazinggosport.co.uk offers a “Composite Door Designer” tool on their website where you can choose a wide range of colours, styles, and additional options, view your design, and get a free quote.

What is the address of Image Windows (UK) Ltd?

The stated address for Image Windows (UK) Ltd is 227A West Street, Fareham, Hampshire, PO160HZ, United Kingdom. Getmemoving.co.uk Review

Are the reviews mentioned on the homepage verifiable?

The website states “Reviews 55 • Excellent Over 600 Reviews” but does not provide direct links to an independent review platform for immediate verification. It’s recommended to search for “Image Windows (UK) Ltd reviews” on third-party sites like Google or Trustpilot.

How can I contact Doubleglazinggosport.co.uk by email?

You can contact them via email at [email protected].

Does Doubleglazinggosport.co.uk offer finance options?

The homepage text does not explicitly mention finance options. You would need to contact them directly to inquire about payment plans or financing arrangements.

What type of windows do they specialise in?

They specialise in a variety of window types, including uPVC windows and uPVC sash windows, among others.

Is Doubleglazinggosport.co.uk a national company or a local one?

While their name suggests a local focus on Gosport, they operate as a regional company, serving Hampshire, West Sussex, and the South Coast. Oktra.co.uk Review

What is the process after requesting a quote?

Typically, after requesting a quote, a representative would contact you to discuss your requirements, potentially arrange a site visit to take measurements and assess the project, and then provide a detailed, no-obligation quotation.

Do they only install double glazing, or do they offer other related services?

They offer double glazing installation (windows, doors) and also provide services for conservatories, cladding, fascias, soffits, and guttering.

How can I browse product brochures from Doubleglazinggosport.co.uk?

The website provides multiple “View Brochure” links on the homepage, allowing you to download and browse various product brochures in PDF format for items like XtremeDoor, PVC Doors, Halo products, Stellar Bi-Fold, and Aluminium Patio Doors.

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