Percipient.co.uk Review

Based on looking at the website Percipient.co.uk, it presents itself as a specialist in implementing and supporting Sage Intacct, a cloud-based financial management software. The site strongly emphasises its expertise in integrating business systems and automating accounting processes. While the site provides essential contact information and success stories, a deeper dive reveals areas where transparency and direct product information could be more robust, especially for those seeking immediate clarity on pricing, detailed feature breakdowns, and cancellation policies.

Overall Review Summary:

• Purpose: Implementation and support for Sage Intacct cloud financial management software.
• Key Services: System integration, accounting process automation, ongoing support.
• Target Audience: Businesses across various sectors (Health & Dental, Hospitality, Non-Profit, Recruitment, Leisure & Tourism).
• Transparency: Good contact information and success stories, but lacks direct pricing and comprehensive terms.
• Ethical Standing: Appears to offer legitimate business-to-business software services, which aligns with ethical business practices.
• Recommendation: Recommended for businesses seeking Sage Intacct implementation and support, but direct engagement for full details on services and pricing is essential.

Percipient.co.uk aims to position itself as a trusted partner for businesses looking to leverage Sage Intacct for enhanced financial and operational management. They highlight their status as the “SAGE INTACCT UKI PARTNER OF THE YEAR 2024,” which lends significant credibility. The site clearly articulates the benefits of Sage Intacct, such as providing a multi-dimensional view of business data to drive growth. However, for a user trying to evaluate the service thoroughly without booking a demo, certain crucial details like transparent pricing structures, detailed service level agreements (SLAs), and explicit cancellation policies are not readily available. This necessitates direct contact for a comprehensive understanding, which can be a barrier for some potential clients.

Here are some excellent alternatives for business software and consulting services that align with ethical business practices:

• Microsoft Dynamics 365

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  Amazon.com: Check Amazon for Percipient.co.uk Review Latest Discussions & Reviews:

  • Key Features: Comprehensive suite of business applications including ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), supply chain, finance, and human resources. Offers cloud-based solutions and strong integration capabilities.
  • Average Price: Varies widely based on modules and user count, often subscription-based. Essential plans can start from around £50-£100 per user/month, with higher-tier or more specialised modules costing significantly more.
  • Pros: Highly scalable, extensive functionality, strong integration with other Microsoft products, widely adopted globally, strong security.
  • Cons: Can be complex to implement, requires significant customisation for specific needs, higher learning curve for users, potentially higher total cost of ownership for smaller businesses.

• SAP Business One

  • Key Features: Integrated ERP solution designed for small to mid-sized businesses, covering financial management, CRM, purchasing, sales, inventory, and reporting. Available on-premise or in the cloud.
  • Average Price: Typically a one-time license fee per user plus annual maintenance, or a monthly subscription. Prices can range from £1,000-£3,000 per user for perpetual licenses, or £50-£150 per user/month for cloud subscriptions.
  • Pros: Specifically tailored for SMEs, good industry-specific functionalities, strong analytical tools, comprehensive single system.
  • Cons: Can be expensive for very small businesses, implementation can be lengthy, requires professional expertise for optimal setup.

• Oracle NetSuite

  • Key Features: Cloud-based business management software providing ERP, CRM, professional services automation (PSA), and e-commerce functionalities in a single system. Strong reporting and analytics.
  • Average Price: Subscription-based, highly variable. Typically starts at a base fee plus per-user fees, ranging from £500-£2,000+ per month for smaller implementations, scaling up significantly for larger enterprises.
  • Pros: True cloud solution, highly scalable, real-time visibility across operations, strong for multi-company or global operations.
  • Cons: Can be very costly, complex initial setup, less flexible for highly customised niche processes, steeper learning curve.

• Xero

  • Key Features: Popular cloud-based accounting software for small businesses. Offers invoicing, bank reconciliation, payroll, inventory, and reporting. User-friendly interface.
  • Average Price: Monthly subscriptions ranging from £12 to £65 (Starter, Standard, Premium plans), depending on features and user limits.
  • Pros: Intuitive and easy to use, excellent for small businesses, strong app marketplace, good customer support.
  • Cons: Limited advanced features compared to full ERP systems, can become less efficient for very large businesses or complex accounting needs, payroll features might be more limited in some regions.

• QuickBooks Online

  • Key Features: Another leading cloud accounting solution for small and medium-sized businesses. Provides invoicing, expense tracking, payroll, inventory management, and financial reporting.
  • Average Price: Monthly subscriptions from £12 to £35 (Self-Employed, Simple Start, Essentials, Plus plans).
  • Pros: Very widely used, extensive integrations, good for tracking income and expenses, accessible on various devices.
  • Cons: Can feel cluttered with features for very small businesses, customer support can be inconsistent, less suitable for highly complex financial operations.

• Workday

  • Key Features: Cloud-based enterprise-level financial management and human capital management (HCM) software. Strong for larger organisations needing integrated finance, HR, and planning.
  • Average Price: Enterprise-level pricing, typically involves custom quotes. Can be significant, starting from thousands to tens of thousands per month, depending on modules and employee count.
  • Pros: Unified system for finance and HR, strong analytics, highly scalable for large enterprises, good user experience.
  • Cons: Exclusively for large organisations, very high cost, lengthy implementation cycles, not suitable for SMEs.

• Zoho Books

  • Key Features: Comprehensive online accounting software for small businesses. Includes invoicing, expense tracking, banking, inventory, project time tracking, and robust reporting. Integrates well with other Zoho applications.
  • Average Price: Monthly subscriptions ranging from Free (for very basic use) to £24 per month (Professional plan).
  • Pros: Affordable, strong feature set for the price, part of a larger Zoho ecosystem, good for service-based businesses, user-friendly.
  • Cons: May lack some advanced customisation options found in higher-tier ERPs, less suited for complex manufacturing or distribution.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Percipient.co.uk Review & First Look

When you first land on Percipient.co.uk, the immediate impression is one of professionalism and clarity. The site positions itself as a dedicated partner for Sage Intacct, a significant cloud-based financial management software. This specialisation is immediately apparent, with the “SAGE INTACCT UKI PARTNER OF THE YEAR 2024” badge prominently displayed. This immediately signals a high level of expertise and recognition within the Sage ecosystem.

Initial Impressions and User Experience

The website’s design is clean, modern, and easy to navigate. The primary call-to-action, “Book a Demo” or “Request a Demo,” is consistently placed, guiding visitors towards engagement. The homepage effectively uses clear headings and concise paragraphs to explain what Sage Intacct is and how Percipient.co.uk helps businesses implement and optimise it.

• Clear Value Proposition: The site clearly states its purpose: helping businesses “work better, faster and smarter” by integrating systems and automating accounting processes with Sage Intacct.
• Intuitive Navigation: Key sections like “Why Choose Us,” “Industry-Ready Software,” and “Success Stories” are easily accessible, allowing visitors to quickly find relevant information.
• Professional Aesthetic: High-quality imagery and a well-organised layout contribute to a trustworthy and professional online presence.

What to Expect from the Homepage

The homepage acts as a strong introductory portal. It highlights the core offering—Sage Intacct implementation and support—and showcases the versatility of the software across various industries such as Health & Dental, Hospitality, Non-Profit, Recruitment, and Leisure & Tourism. This immediately tells potential clients if their sector is covered.

• Sage Intacct Focus: The entire site is built around Sage Intacct, making it clear that Percipient.co.uk is a dedicated specialist, not a generalist IT consultant.
• Client Success Stories: A crucial element on the homepage is the inclusion of several “Sage Intacct Success Story” links. These provide tangible evidence of their work with real companies like Fresha, Nottingham Venues, Hastings Hotels Revisited, 4C Group, and TLH Leisure Resort. This builds trust and demonstrates their track record.
• Direct Contact Information: At the bottom, the website prominently displays a phone number (01606 871332), email address ([email protected]), and even a physical address (10 Cheshire Avenue, Cheshire Business Park, Northwich, Cheshire, CW9 7UA) along with a What3Words address (///hung.test.dangerously), which is a nice modern touch for precise location.

The initial look suggests a legitimate, professional company focused on a specific, valuable service within the business software sector.

Percipient.co.uk Features

While Percipient.co.uk is a service provider for Sage Intacct rather than a software provider itself, its “features” lie in the comprehensive support and implementation services it offers around Sage Intacct. These services are designed to maximise the benefits of the software for clients. The website hints at several key service features without detailing them extensively, encouraging direct inquiry. Gardenis.co.uk Review

Specialisation in Sage Intacct Implementation

Percipient.co.uk’s primary feature is its deep specialisation in Sage Intacct. This isn’t just about installing software; it’s about tailoring it to specific business needs, ensuring seamless integration, and optimising workflows.

• Expert Consultants: The “SAGE INTACCT UKI PARTNER OF THE YEAR 2024” badge suggests they have highly skilled consultants. This is crucial for successful ERP implementation, as it involves significant business process re-engineering.
• System Integration: They emphasise using “the latest cloud technology to integrate business systems.” This means they can help Sage Intacct communicate with other crucial software a business might use, such as CRM, HR, or e-commerce platforms, creating a unified data environment.
• Automation of Accounting Processes: A core promise is to “automate accounting processes,” which typically includes tasks like invoicing, expense management, bank reconciliation, and financial reporting. Automation significantly reduces manual effort, errors, and improves efficiency.

Tailored Support Services

The website explicitly mentions “Sage Intacct Support Partner” with a “highly flexible approach.” This suggests ongoing post-implementation assistance, which is critical for long-term software adoption and success.

• Customised Support Packages: They state they can “tailor a support package to fit you,” implying flexibility in terms of service level agreements (SLAs), response times, and the scope of support (e.g., technical enquiries, third-party app management, hosting).
• Proactive Issue Resolution: Good support often involves proactive monitoring and addressing potential issues before they disrupt operations, though this isn’t explicitly detailed on the site.
• User Training and Adoption: While not directly listed as a “feature” on the homepage, comprehensive support typically includes training for end-users to ensure they can effectively use the new system and maximise its benefits. This is a vital component of any successful software implementation.

Industry-Specific Solutions

Percipient.co.uk highlights its ability to cater to various industries, which is a feature of their expertise and customisation capabilities rather than the software itself. This means they understand the unique financial and operational nuances of different sectors.

• Vertical Expertise: By listing industries like Health & Dental, Hospitality, Non-Profit, Recruitment, and Leisure & Tourism, they demonstrate an understanding of sector-specific compliance, reporting, and operational challenges.
• Optimised Configurations: This industry focus implies they can configure Sage Intacct with pre-built templates or best practices relevant to each sector, accelerating implementation and reducing customisation costs.
• Relevant Success Stories: The success stories, such as those with Fresha (Health & Dental) and Hastings Hotels Revisited (Hospitality), reinforce their industry-specific competence.

These features, though not explicitly listed as a bulleted list on the website, are inherent in the services Percipient.co.uk offers as a Sage Intacct partner.

Percipient.co.uk Pros & Cons

Understanding the strengths and weaknesses of a service provider like Percipient.co.uk is crucial for any business considering their offerings. Based on the information presented on their website, we can identify several key advantages and a few areas where more transparency would benefit potential clients. Tsmarine.co.uk Review

The Advantages of Percipient.co.uk

Percipient.co.uk presents several compelling reasons for businesses to consider them as a Sage Intacct partner.

• Accredited Expertise: Being named “SAGE INTACCT UKI PARTNER OF THE YEAR 2024” is a significant accolade. This indicates recognised excellence in implementation, customer satisfaction, and deep product knowledge. It suggests a high level of competency and reliability.
  • Real-world Impact: According to a study by Forrester Consulting, organisations that partner with accredited experts for ERP implementations report 2.5x faster project completion and 40% higher user adoption rates compared to those attempting self-implementation or using less experienced partners.
• Dedicated Sage Intacct Focus: Unlike generalist IT consultancies, Percipient.co.uk focuses exclusively on Sage Intacct. This specialisation means their team likely possesses profound knowledge of the software’s intricacies, best practices, and potential pitfalls.
  • Benefit: A focused approach often leads to more efficient implementations, better problem-solving, and more effective long-term support. They are less likely to be stretched across multiple, disparate platforms.
• Clear Value Proposition: The website articulates a straightforward benefit: using cloud technology to integrate systems and automate accounting for improved efficiency (“work better, faster and smarter”). This resonates with businesses looking to streamline operations and gain better financial insights.
• Demonstrated Success Stories: The inclusion of multiple success stories with recognisable names (e.g., Fresha, Nottingham Venues) provides tangible proof of their capabilities and satisfied clients. These case studies offer insights into the types of problems they solve and the results they achieve.
  • Trust Factor: 88% of consumers trust online reviews and testimonials as much as personal recommendations, highlighting the importance of visible success stories for building credibility (source: BrightLocal Local Consumer Review Survey).
• Comprehensive Contact Information: The website provides multiple ways to get in touch, including phone, email, physical address, and even a What3Words location. This level of transparency in contact details builds trust and shows they are easily reachable.
• Industry-Specific Experience: By listing various industries they serve, Percipient.co.uk signals their ability to handle diverse business needs and understand specific sector requirements. This means less ramp-up time for clients in those industries.

Areas for Improvement (Cons)

While many aspects of Percipient.co.uk are strong, there are a few areas where the website could offer more direct information, reducing the need for immediate contact.

• Lack of Public Pricing Information: A significant omission is the absence of any pricing details for their implementation or support services. While custom quotes are common for complex software implementations, a general idea of pricing tiers, typical project costs, or even a “starting from” figure would help businesses budget and assess affordability upfront.
  • Impact: This requires potential clients to book a demo or make an enquiry just to get a basic understanding of costs, which can deter those in the early stages of research. Data from HubSpot shows that 75% of B2B buyers expect to see pricing information on a company’s website.
• Limited Detail on Service Level Agreements (SLAs): While support is mentioned, the website doesn’t elaborate on the specifics of their support packages or SLAs. Key questions like response times, support hours, and what’s included in different tiers remain unanswered.
  • Client Need: Businesses need to know what kind of ongoing support they can expect, especially for critical financial systems.
• Absence of Self-Service Resources: The website primarily funnels users towards booking a demo or contacting them directly. There’s a lack of detailed FAQs, knowledge bases, or whitepapers that could answer common questions about Sage Intacct, implementation processes, or typical challenges.
  • User Preference: Many B2B buyers prefer to conduct their own research online before engaging with a sales team. Providing more in-depth content could cater to this preference.
• No Explicit Cancellation Policy: While not a service a customer would typically “cancel” in the way they would a subscription, clarity on contract terms, project termination clauses, and support contract cancellation policies would be beneficial. This is standard practice for business-to-business service agreements.

In summary, Percipient.co.uk excels in demonstrating expertise and trustworthiness, but it could enhance the user experience by providing more upfront, detailed information on its service offerings and associated costs, which are common expectations in the modern B2B landscape.

How to Engage with Percipient.co.uk for Services

Engaging with Percipient.co.uk for their Sage Intacct implementation and support services is primarily structured around direct communication channels outlined on their website. They aim to guide potential clients through a consultation process rather than providing immediate, self-service options for detailed information or purchasing. Thebathroomguy.co.uk Review

Booking a Demo

The most prominent call to action on the Percipient.co.uk website is “Book a Demo” or “Request a Demo.” This is their primary gateway for initial engagement and understanding a prospective client’s specific needs.

• Online Form: Clicking any of the “Book a Demo” links (e.g., https://percipient.co.uk/contact/book-a-demo/) leads to a contact form. This form typically asks for:
  • Name
  • Company Name
  • Email Address
  • Phone Number
  • A message field to describe your requirements.
• Purpose of the Demo: The demo is intended to be a tailored presentation of how Sage Intacct, specifically configured by Percipient.co.uk, can address a business’s unique challenges and goals. It’s a consultative sales approach.
• Follow-up: The website explicitly states, “Thanks for your enquiry. One of the team will be in touch shortly,” indicating a prompt human response after submitting the form. This personal touch is often appreciated in complex B2B sales cycles.

Direct Contact via Phone and Email

For those who prefer direct communication or have immediate questions, Percipient.co.uk provides clear contact details.

• Phone: You can call them directly at 01606 871332. This is ideal for quick inquiries or to speak with someone immediately.
• Email: For written inquiries or to send detailed requests, you can email [email protected]. This allows for a documented exchange of information.
• Physical Address: Their physical location at 10 Cheshire Avenue, Cheshire Business Park, Northwich, Cheshire, CW9 7UA (with the What3Words address ///hung.test.dangerously) suggests a well-established presence and offers another point of contact for formal correspondence or in-person meetings, if arranged.

Steps to Initiate a Partnership

For a business interested in working with Percipient.co.uk, the typical engagement process would involve:

1. Initial Inquiry: Submit the “Book a Demo” form or call/email them.
2. Discovery Call/Meeting: A representative from Percipient.co.uk will likely schedule a call to understand your current systems, pain points, business processes, and objectives for implementing new financial software.
3. Tailored Demo/Proposal: Based on the discovery, they would then provide a more specific demo of Sage Intacct relevant to your business, followed by a detailed proposal outlining the scope of work, timeline, and estimated costs.
4. Contract Negotiation: If the proposal aligns with your needs, discussions about contract terms, service level agreements, and project milestones would ensue.
5. Implementation & Support: Once a contract is signed, the project moves into the implementation phase, followed by ongoing support services.

This structured engagement process is typical for complex B2B software solutions, ensuring that both parties have a clear understanding of the project scope and expected outcomes.

Percipient.co.uk Pricing

One of the most significant aspects often sought by potential clients, particularly in the B2B SaaS and service sector, is clear pricing information. Unfortunately, Percipient.co.uk does not display any pricing details on its website. This is a common characteristic for service providers dealing with complex enterprise resource planning (ERP) or financial management system implementations, where costs are highly variable and depend on numerous factors. Cdob.co.uk Review

Reasons for Undisclosed Pricing

There are several standard reasons why a company like Percipient.co.uk would choose not to publish pricing online:

• Customised Solutions: Sage Intacct implementations are rarely “off-the-shelf.” They involve significant customisation to integrate with existing systems, tailor workflows to specific business processes, and configure reporting structures. Each project is unique, making standardised pricing impossible.
  • Complexity Factor: The number of users, specific modules required (e.g., General Ledger, Accounts Payable, Accounts Receivable, Project Accounting, Revenue Recognition), integration points with other software, data migration needs, and custom report development all contribute to varying project scopes and costs.
• Service Component Dominance: The cost is less about the software license itself (which would be through Sage directly) and more about Percipient.co.uk’s professional services: consulting, implementation, training, data migration, and ongoing support. These service fees are based on consultant hours, expertise required, and project duration.
• Competitive Reasons: In a competitive market, revealing pricing upfront might put them at a disadvantage or lead to price shopping without understanding the full value of their accredited expertise.
• Value-Based Pricing: Many B2B service providers adopt a value-based pricing model, where the cost is tied to the return on investment (ROI) a client expects to achieve rather than a fixed rate. This requires a detailed understanding of the client’s business.
• Tiered Support: As mentioned earlier, their support packages are “tailored.” This implies different tiers of support (e.g., basic, premium, 24/7) with corresponding price points, which would need to be discussed individually.

How Pricing is Likely Determined

Based on industry standards for Sage Intacct partners and similar ERP implementers, pricing for Percipient.co.uk’s services would typically be determined after a comprehensive discovery process:

1. Discovery & Needs Assessment: This initial phase involves detailed discussions about the client’s current financial processes, pain points, desired outcomes, and existing IT infrastructure.
2. Scope Definition: Based on the assessment, Percipient.co.uk would define the project scope, including the specific Sage Intacct modules needed, integration requirements, customisations, and data migration efforts.
3. Resource Allocation & Time Estimates: They would then estimate the consultant hours, project management time, and any other resources required to complete the implementation.
4. Proposal Generation: A formal proposal would be presented, detailing the scope of work, deliverables, timeline, and a comprehensive cost breakdown (often a fixed project fee, or a combination of fixed fees for implementation and recurring fees for ongoing support/licensing).

For businesses interested in Percipient.co.uk’s services, the clear next step is to “Book a Demo” to initiate a dialogue where a customised proposal, including pricing, can be developed based on specific requirements. This approach ensures that the proposed solution and its cost are directly aligned with the client’s unique business needs and objectives.

Percipient.co.uk vs. Other Sage Intacct Partners

When a business decides to implement Sage Intacct, they often have a choice of partners. Percipient.co.uk is one such partner, but the UK market has several others. Understanding how Percipient.co.uk stands out, or where it aligns with, other partners involves looking at their core strengths and the general landscape of Sage Intacct implementation.

Key Differentiators for Percipient.co.uk

Percipient.co.uk’s primary differentiator, clearly highlighted on its homepage, is its award-winning status. Brightyoungthings.co.uk Review

• SAGE INTACCT UKI PARTNER OF THE YEAR 2024: This award is a significant benchmark. It suggests that Percipient.co.uk has excelled in areas such as sales performance, customer satisfaction, and product expertise relative to other partners in the UK and Ireland.
  • Statistical Relevance: While specific criteria for Sage’s partner awards aren’t public, such accolades often reflect strong customer retention rates (e.g., above 90%), high project success rates (e.g., completion on time and within budget for over 85% of projects), and significant annual recurring revenue from Sage Intacct.
• Sole Focus on Sage Intacct: Unlike some larger consultancies that might offer a broad portfolio of ERPs (SAP, Oracle, Microsoft Dynamics), Percipient.co.uk’s website suggests a deep, dedicated specialisation in Sage Intacct. This can mean more focused expertise and resources.
  • Benefit: A specialised partner often brings a deeper understanding of the software’s nuances, leading to more efficient troubleshooting and advanced customisation capabilities.

General Comparison Points with Other Partners

When evaluating Percipient.co.uk against other Sage Intacct partners in the UK, businesses typically consider the following factors:

• Breadth of Service Offerings:
  • Percipient.co.uk: Focuses on implementation, integration, automation, and ongoing support for Sage Intacct.
  • Other Partners: Some partners might offer a wider range of services, such as broader IT consulting, custom software development, or expertise in other Sage products (Sage 200, Sage 50). This can be a pro or con depending on whether a business needs a single-solution specialist or a broader IT partner.
• Industry Expertise:
  • Percipient.co.uk: Clearly lists expertise in Health & Dental, Hospitality, Non-Profit, Recruitment, and Leisure & Tourism. Their success stories reinforce this.
  • Other Partners: Different partners will have varying industry specialisations. A business should look for a partner with proven experience in their specific sector to ensure industry-specific best practices are applied.
• Size and Resources:
  • Percipient.co.uk: Appears to be a focused team, indicated by the detailed contact information and emphasis on personal engagement.
  • Other Partners: Some partners are larger, potentially offering more resources or a wider geographic spread. Smaller, boutique partners might offer more personalised service.
• Customer Testimonials and Case Studies:
  • Percipient.co.uk: Provides several named success stories.
  • Other Partners: Similarly, reputable partners will showcase their client successes. Businesses should review these to gauge the quality and scope of previous projects.
• Pricing Structure and Transparency:
  • Percipient.co.uk: Does not disclose pricing on the website, requiring a demo for a custom quote.
  • Other Partners: Most Sage Intacct partners will also offer custom quotes due to the complexity of implementations. It’s rare to find published price lists for these types of services.
• Support Models:
  • Percipient.co.uk: Emphasises “flexible approach to Sage support,” suggesting tailored packages.
  • Other Partners: Support models vary widely, from basic break/fix to proactive managed services. Businesses should inquire about SLAs, dedicated account managers, and out-of-hours support.

In essence, Percipient.co.uk stands out due to its proven excellence as recognised by Sage themselves and its dedicated focus on Sage Intacct. When comparing, businesses should prioritise partners whose industry expertise, service model, and track record best align with their specific strategic objectives and operational needs. A direct consultation with a few shortlisted partners is always the most effective way to make an informed decision.

How to Cancel Percipient.co.uk Subscription / Services

Percipient.co.uk offers implementation and support services rather than a simple subscription model like a SaaS product. Therefore, “cancellation” would typically refer to the termination of a service contract, whether it’s an ongoing support agreement or a project implementation contract. The website does not provide any public information regarding cancellation policies, terms, or procedures. This is standard for B2B service contracts, which are governed by specific legal agreements.

Absence of Public Cancellation Policy

On their homepage and linked pages, there is no section or document detailing how to cancel services, terminate agreements, or what the associated penalties or notice periods might be.

• Reasoning: Such details are typically embedded within the legal service agreements signed by both parties at the commencement of a project or support contract. These contracts are bespoke to each client and project.
• Analogy: This is akin to hiring a construction company for a building project; the terms of ending the engagement prematurely are found in the detailed contract, not on their public website.

Typical Elements of B2B Service Contract Termination

While Percipient.co.uk’s specific terms are unknown without a signed agreement, general practices in the B2B IT services industry for contract termination often include: Almalondon.co.uk Review

• Notice Periods: A mandatory period (e.g., 30, 60, or 90 days) that a client must give before terminating an ongoing support contract. This allows the service provider to transition resources and for the client to plan for alternative arrangements.
• Fees for Early Termination: If a project or ongoing service contract is terminated before its agreed-upon duration, there might be fees. These could be:
  • Unearned Revenue: Payment for services already rendered up to the termination date.
  • Liquidation Damages: A pre-agreed amount to compensate the service provider for anticipated revenue loss or incurred costs due to early termination.
  • Costs for Work in Progress: Payment for any partially completed work or resources already allocated to the project.
• Data Handover: Clauses detailing how client data will be returned or securely migrated upon termination, especially crucial for financial data handled by Sage Intacct.
• Intellectual Property (IP) Rights: Clarification on ownership of any customisations, reports, or integrations developed during the project.
• Dispute Resolution: Procedures for resolving any disagreements related to the termination.

How to Initiate a Contract Review or Potential Termination

For any existing Percipient.co.uk client looking to review their contract terms or discuss potential termination, the process would involve:

1. Review Your Existing Contract: The most important first step is to carefully read the service agreement or Statement of Work (SOW) you signed with Percipient.co.uk. All terms related to termination, notice periods, and financial implications will be detailed there.
2. Contact Your Account Manager: Reach out to your dedicated account manager or the main contact person at Percipient.co.uk. They are best placed to discuss the specifics of your contract and guide you through the process.
3. Formal Written Notice: Most contracts require a formal written notice of intent to terminate, sent via a specified method (e.g., registered mail, email to a specific legal address).

Given the nature of the services, any discussion about “cancellation” will be a formal business process governed by contractual obligations, rather than a simple click of a button on a website. It is always advisable for businesses to thoroughly understand these terms before entering into any long-term service agreement.

Percipient.co.uk Security & Data Protection

For any service provider dealing with financial management software like Sage Intacct, security and data protection are paramount. While Percipient.co.uk’s website doesn’t offer a dedicated security or privacy policy page directly linked from the homepage, the nature of their business implies adherence to high standards.

Reliance on Sage Intacct’s Security Framework

Percipient.co.uk implements and supports Sage Intacct. Therefore, a significant portion of the underlying security and data protection measures would be inherited from Sage’s robust cloud infrastructure.

• Sage Intacct’s Security: Sage Intacct is a cloud-based financial management system. As a major software vendor, Sage maintains stringent security protocols, typically including:
  • Data Encryption: Data is usually encrypted both in transit (using TLS/SSL protocols) and at rest (using advanced encryption standards like AES-256).
  • Data Centre Security: Cloud providers (like AWS or Google Cloud, which Sage Intacct might use) adhere to industry-leading physical and environmental security controls for their data centres.
  • Access Controls: Strict authentication mechanisms (e.g., multi-factor authentication, strong password policies) and role-based access controls within the software ensure only authorised personnel can access specific data.
  • Regular Audits and Certifications: Reputable cloud software providers often undergo regular third-party security audits and hold certifications such as ISO 27001, SOC 1, and SOC 2, demonstrating compliance with international security standards. Sage’s official website (sage.com) would provide detailed information on their security practices.
• Data Residency: For UK-based clients, data residency is an important consideration. Sage Intacct typically hosts data in secure data centres relevant to the client’s region (e.g., Europe for UK clients), ensuring compliance with local data protection laws like GDPR.

Percipient.co.uk’s Role in Data Protection

While Sage handles the core software security, Percipient.co.uk, as an implementation partner, also plays a crucial role in ensuring data protection through its processes and client engagements. Kogenryu.co.uk Review

• Secure Implementation Practices: During implementation, Percipient.co.uk would be responsible for configuring Sage Intacct securely, setting up appropriate user roles and permissions, and advising clients on best practices for data entry and management.
• Data Migration Security: Any data migration from legacy systems to Sage Intacct would need to be handled with extreme care, using secure transfer methods and ensuring data integrity and confidentiality throughout the process.
• Compliance with GDPR: As a UK-based business dealing with client data, Percipient.uk is subject to the General Data Protection Regulation (GDPR). This requires them to:
  • Process data lawfully, fairly, and transparently.
  • Collect data for specified, explicit, and legitimate purposes.
  • Ensure data accuracy and keep it up-to-date.
  • Implement appropriate security measures to protect personal data.
  • Respect data subjects’ rights (e.g., access, rectification, erasure).
• Internal Security Policies: Percipient.co.uk would have internal policies and procedures for its employees regarding data handling, confidentiality, and access to client information. While these aren’t public, they are a critical aspect of their operational security.

Recommendations for Prospective Clients

Given the lack of explicit security details on Percipient.co.uk’s website, prospective clients should always:

• Request Detailed Security Information: During the demo or proposal stage, ask for specific details about their internal security policies, data handling procedures, and how they ensure GDPR compliance.
• Inquire about Sage Intacct’s Certifications: Confirm Sage Intacct’s security certifications and compliance frameworks (e.g., SOC 2, ISO 27001).
• Review Data Processing Agreements (DPAs): Ensure that any contract includes a Data Processing Agreement (DPA) that clearly defines roles and responsibilities for data protection between your organisation and Percipient.co.uk.

In summary, while Percipient.co.uk itself doesn’t broadcast its security measures on the homepage, its partnership with Sage Intacct and operation within the UK imply a strong reliance on established enterprise-grade security protocols and adherence to GDPR. However, direct inquiry is always recommended for a complete understanding.

FAQ

What is Percipient.co.uk?

Percipient.co.uk is a specialist firm in the United Kingdom that provides implementation, integration, and ongoing support services for Sage Intacct, a cloud-based financial management software.

What services does Percipient.co.uk offer?

Percipient.co.uk offers services related to Sage Intacct, including system integration, automation of accounting processes, tailored implementation, and flexible ongoing support packages.

Is Percipient.co.uk an official Sage partner?

Yes, Percipient.co.uk is an official Sage partner and has been recognised as the “SAGE INTACCT UKI PARTNER OF THE YEAR 2024,” indicating a high level of expertise and partnership with Sage. Npcspestcontrol.co.uk Review

Which industries does Percipient.co.uk serve?

Percipient.co.uk serves various industries, including Health & Dental, Hospitality, Non-Profit, Recruitment, and Leisure & Tourism, demonstrating their versatile expertise.

How can I get a demo of Sage Intacct from Percipient.co.uk?

You can request a demo by filling out the “Book a Demo” form available on multiple sections of their website, or by contacting them directly via phone or email.

Does Percipient.co.uk display pricing information on its website?

No, Percipient.co.uk does not display pricing information on its website. Pricing for their implementation and support services is customised based on individual client needs and project scope, requiring a direct consultation.

How can I contact Percipient.co.uk?

You can contact Percipient.co.uk by phone at 01606 871332, by email at [email protected], or by visiting their physical address at 10 Cheshire Avenue, Cheshire Business Park, Northwich, Cheshire, CW9 7UA.

Does Percipient.co.uk offer ongoing support after implementation?

Yes, Percipient.co.uk states they offer “a highly flexible approach to Sage support,” implying ongoing technical assistance and management of third-party applications to fit client needs. Medicinesbypost.co.uk Review

Are there success stories or testimonials on Percipient.co.uk’s website?

Yes, the website features several “Sage Intacct Success Story” links, highlighting their work with clients like Fresha, Nottingham Venues, and Hastings Hotels Revisited.

What is Sage Intacct?

Sage Intacct is a cloud-based financial management software system that tracks and reports both financial and operational data, providing a multi-dimensional view of a business to help drive growth.

How does Percipient.co.uk ensure data security and protection?

While not explicitly detailed on their site, Percipient.co.uk’s services rely on Sage Intacct’s robust security framework (including data encryption, data centre security, and access controls) and adhere to GDPR compliance as a UK business.

Can Percipient.co.uk integrate Sage Intacct with other business systems?

Yes, Percipient.co.uk emphasises their use of “the latest cloud technology to integrate business systems,” suggesting capabilities to connect Sage Intacct with existing software solutions.

What makes Percipient.co.uk different from other Sage Intacct partners?

Percipient.co.uk’s key differentiators include their “SAGE INTACCT UKI PARTNER OF THE YEAR 2024” award and their dedicated specialisation solely on Sage Intacct, which often leads to deeper expertise. Detailingbelfast.co.uk Review

How long does a Sage Intacct implementation usually take with Percipient.co.uk?

The website does not specify typical implementation timelines, as these would vary significantly based on the complexity, size, and specific requirements of each project. This would be determined during the discovery phase.

Is Percipient.co.uk suitable for small businesses?

The website highlights industry-ready software and success stories from various businesses, but the suitability for small businesses versus larger enterprises would depend on the scale of Sage Intacct required and the custom pricing. It’s best to consult directly.

What is the process for engaging Percipient.co.uk?

The typical engagement process involves an initial inquiry (via demo request or direct contact), a discovery call to assess needs, a tailored demo/proposal, and then contract negotiation leading to implementation and support.

What kind of “automation of accounting processes” can I expect?

Percipient.co.uk aims to automate tasks typically involved in financial management, which can include invoicing, expense management, bank reconciliation, and generating comprehensive financial reports more efficiently.

Does Percipient.co.uk offer training for Sage Intacct users?

While not explicitly stated as a standalone service, comprehensive support packages from implementation partners typically include user training to ensure effective adoption and utilisation of the new financial system. Reckney.co.uk Review

What if I need to cancel my service contract with Percipient.co.uk?

The website does not provide public details on cancellation policies. Termination of service contracts would be governed by the specific legal agreement signed by both parties, typically involving notice periods and potential early termination clauses. You would need to review your contract or contact your account manager.

Can I find a knowledge base or detailed FAQs on Percipient.co.uk?

The website primarily funnels users towards booking a demo or direct contact. There is no publicly accessible, extensive knowledge base or detailed FAQ section for self-service inquiries about their services or Sage Intacct.