Based on looking at the website, Hardwareandgardenware.co.uk appears to be a legitimate online retailer specialising in hardware, architectural ironmongery, and gardenware products. The site offers a range of items from bolts and nuts to garden covers and tools. While the site provides essential contact information and a returns policy, there are some areas where it could enhance its transparency and user trust.
Here’s an overall review summary:
- Website Legitimacy: Appears legitimate with a clear product focus.
- Product Range: Good selection of hardware and gardenware.
- Pricing: Products are listed with VAT included, and some are on sale.
- Delivery: Free delivery offered on all bolts, nuts & washers, and orders over £50.
- Contact Information: A contact number (0330 133 3041) is prominently displayed.
- Returns Policy: A 40-day return policy is stated.
- Missing Information: Lacks crucial elements such as a clear “About Us” page, detailed privacy policy, terms and conditions, and explicit trust signals like customer reviews or security badges. The absence of these common features on a professional e-commerce site means we cannot fully recommend it for those seeking a complete and transparent online shopping experience.
While Hardwareandgardenware.co.uk offers a straightforward e-commerce experience for its niche, the lack of comprehensive information regarding its operations, terms, and customer assurances is a notable gap. In today’s digital landscape, consumers often look for detailed policies, company background, and social proof before making a purchase. The site’s current presentation might leave some users feeling hesitant, especially when compared to more established online retailers that prioritise transparency and build trust through a wealth of easily accessible information. It’s a solid start, but there’s room to grow in establishing a more robust and reassuring online presence.
Here are some excellent alternatives for hardware and gardenware products in the UK:
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- Key Features: Extensive range of trade tools, hardware, and accessories; click & collect in minutes; next-day delivery.
- Average Price: Competitive, varies widely by product.
- Pros: Huge inventory, reliable delivery, strong reputation with tradespeople.
- Cons: Website can feel overwhelming due to sheer volume; primarily geared towards trade.
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- Key Features: Wide selection of tools, building materials, and hardware; convenient store locations; next-day delivery.
- Average Price: Generally competitive with Screwfix.
- Pros: Good balance of price and availability, strong customer service, frequent promotions.
- Cons: Slightly smaller range than Screwfix in some categories.
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- Key Features: Comprehensive range for DIY and garden projects; large physical stores; home delivery and click & collect.
- Average Price: Mid-range.
- Pros: Caters to both DIY enthusiasts and professionals, wide variety of garden products, well-known brand.
- Cons: Online stock levels can be inconsistent; delivery slots can be limited.
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- Key Features: Focus on home improvement and building supplies; strong emphasis on kitchen and bathroom; delivery and click & collect.
- Average Price: Mid-range to slightly higher for certain building materials.
- Pros: Good for larger renovation projects, reliable delivery for bulk items, strong trade presence.
- Cons: Less emphasis on smaller hardware items compared to dedicated tool suppliers.
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- Key Features: Vast marketplace with numerous sellers; fast delivery options with Prime; extensive customer reviews.
- Average Price: Highly variable, depends on seller and product.
- Pros: Unbeatable selection, convenient for hard-to-find items, competitive pricing.
- Cons: Quality can vary greatly between sellers; difficult to verify product authenticity from unknown brands.
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- Key Features: Huge range of garden tools, accessories, and outdoor living products; competitive pricing and fast delivery.
- Average Price: Varies significantly.
- Pros: Convenience, broad selection from multiple vendors, customer reviews aiding purchase decisions.
- Cons: Can be challenging to filter for specific quality levels; some items might have inflated shipping costs if not Prime eligible.
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- Key Features: Specialises in garden and outdoor living products, including water features, garden furniture, and growing supplies.
- Average Price: Mid to high-end, focusing on quality and unique items.
- Pros: High-quality, aesthetic garden products; excellent customer service; often unique designs.
- Cons: More expensive than general retailers; less focus on basic garden hardware.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
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Hardwareandgardenware.co.uk Review & First Look
When you first land on Hardwareandgardenware.co.uk, you get a pretty clear sense of what they’re about: hardware and gardenware. No surprises there, which is a good thing. The layout is straightforward, putting product categories front and centre. You’ll see “Hardware,” “Door Hardware,” “Gardenware,” and “Garden Covers” neatly organised in the main menu. It feels like a no-nonsense approach, which can be refreshing in a world of overly flashy e-commerce sites. They immediately highlight free delivery offers for “Bolts, Nuts & Washers” and “orders over £50,” which is a smart move to grab attention.
Initial Impressions of the Homepage
The homepage of Hardwareandgardenware.co.uk provides a functional, if somewhat basic, overview of their offerings. It’s clean, with clear product categories and a prominent contact number.
- Simplicity: The design is uncluttered, allowing for easy navigation. This is great for users who know what they’re looking for.
- Prominent Contact Info: The phone number (0330 133 3041) is immediately visible, suggesting an emphasis on customer accessibility.
- Limited Trust Signals: What you don’t immediately see are the typical elements that build immediate trust for online shoppers. There are no customer reviews displayed directly on the homepage, no visible security badges like SSL certificates or payment gateway logos, and no links to social media profiles.
Key Information Presented
The site does provide some essential pieces of information that are crucial for any online store.
- Delivery Information: They make it clear that certain items qualify for free delivery, and there’s a general free delivery threshold. This helps manage customer expectations on shipping costs upfront.
- Returns Policy: A “Return 40 days after purchase” statement is present. While this is a good start, clicking into a full returns policy page would offer more detail on conditions, processes, and who covers return shipping costs. This lack of immediate detail can be a red flag for savvy shoppers.
- Product Categories: The main menu breaks down products logically, making it easy to browse. Categories like “Adhesive & Sealants,” “Hand & Power Tools,” “Hoses, Irrigation and Watering,” and “Weed Control Fabric” give a comprehensive overview of their inventory.
Hardwareandgardenware.co.uk Features
Hardwareandgardenware.co.uk primarily functions as a direct-to-consumer e-commerce platform, selling hardware and gardenware. Its features are centred around making product discovery and purchase as smooth as possible.
Product Categorisation and Navigation
The website excels in its clear and logical categorisation, which is vital for any online store with a diverse inventory. Hirogliffix.co.uk Review
- Primary Categories: “Hardware,” “Door Hardware,” “Gardenware,” and “Garden Covers” serve as the main pillars.
- Sub-Categories: Each primary category is further broken down into specific sub-categories. For instance, “Hardware” includes “Adhesive & Sealants,” “Bolts, Nuts & Washers,” “Nails & Screws,” “Hand & Power Tools,” and “Safety & Workwear.” This hierarchical structure ensures that users can drill down to exactly what they’re looking for without much effort.
- Ease of Access: The menu is easily accessible, remaining visible or easily toggled via a “Menu” button, ensuring navigation is always at hand. This is crucial for user experience, especially on mobile devices.
Product Detail Pages
The product detail pages on Hardwareandgardenware.co.uk are succinct but provide the necessary information for a purchasing decision.
- Essential Information: Each product listing includes the product name, price (including VAT), and a brief description. For example, “PVC Insulation Tape 19mm x 33m – Yellow/Green” clearly states its specifications and certifications (BS EN 60454-3-1/Type2).
- Images: Products are typically accompanied by a single image, which is clear enough to identify the item. More images or a 360-degree view would enhance the user experience further, but for basic hardware, one image often suffices.
- Call to Action: A prominent “Add to cart” button is present, making the purchasing process straightforward.
- “Sold Out” Status: The site effectively communicates when a product is out of stock, like the “Plant Protection Fleece – 2m x 25m (35gsm)”, which is helpful for managing customer expectations and preventing frustration.
Search Functionality
While not explicitly detailed on the homepage, a functional search bar is a standard expectation for e-commerce sites of this nature. A good search function allows users to quickly find specific items without navigating through multiple categories. Given the variety of nuts, bolts, and garden accessories, an effective search is paramount for a positive user experience. Without trying the search ourselves, we can only assume it’s present and functional, but its prominence and capabilities (e.g., auto-suggest, filtering options) can significantly impact usability.
Hardwareandgardenware.co.uk Pros & Cons
Alright, let’s break down the ups and downs of Hardwareandgardenware.co.uk. Think of it like deciding if a new tool is worth the space in your shed – you need to weigh the benefits against any potential headaches.
Pros
The site does a few things well, especially if you’re looking for a quick and straightforward purchase.
- Clear Product Focus: They stick to their name: hardware and gardenware. This means you won’t get lost in a sea of unrelated items. It’s focused, which can be efficient.
- Easy Navigation: The menu structure is logical and intuitive. Finding specific categories like “Bolts, Nuts & Washers” or “Weed Control Fabric” is simple, which saves time.
- Transparent Pricing (VAT Included): Prices are listed clearly with VAT included, so there are no nasty surprises at checkout. This is a big plus for consumers in the UK.
- Visible Contact Information: The contact number is right there on the homepage. This suggests they want to be accessible to customers for queries.
- Free Delivery Options: Offering free delivery on specific product types (bolts, nuts & washers) and for orders over £50 is a good incentive for customers.
- 40-Day Returns Policy: A stated 40-day return window is generous and provides customers with ample time to return items if needed. This is better than the standard 14 or 30 days offered by some retailers.
Cons
Now, for the parts that need a bit of work. These are the areas where the site falls short compared to industry standards and best practices for building consumer trust. Thebalmoralhouse.co.uk Review
- Lack of “About Us” Page: This is a significant omission. A reputable business typically has an “About Us” section that tells you who they are, their mission, and their history. Without it, you’re buying from an anonymous entity, which can raise trust issues. Where are they based? Who runs the operation? These are questions that remain unanswered.
- Missing Terms and Conditions: Crucial for legal protection for both the customer and the business, detailed Terms and Conditions outline the rules of engagement for using the website, making purchases, and handling disputes. Its absence is a red flag.
- No Dedicated Privacy Policy: In today’s digital age, a comprehensive Privacy Policy is non-negotiable. It informs users how their data is collected, stored, and used. Without one, customers have no idea how their personal information is being handled, which is a major concern.
- Limited Trust Signals: Beyond the basic contact number, there’s a noticeable absence of common trust builders like:
- Customer Reviews: No visible customer testimonials or product reviews on the homepage or even within product listings. Social proof is vital for new customers.
- Security Badges: No visible badges from SSL providers, payment gateway logos (e.g., Visa, MasterCard, PayPal in the footer), or trustmarks (e.g., Feefo, Trustpilot). These visually assure customers about the site’s security and reliability.
- Single Product Images: While functional, most products only feature one image. In an age where consumers expect multiple angles, close-ups, and even videos, a single image can feel limiting and doesn’t fully showcase the product.
- No FAQ Section: A frequently asked questions section can significantly reduce customer service queries by addressing common concerns about delivery, returns, product usage, and payment. Its absence means customers might need to contact support for basic information.
- Generic Feel: The overall design, while clean, feels somewhat generic. It lacks a unique brand identity or personality that makes it stand out or feel particularly engaging. This can make it seem less established or professional than competitors.
Hardwareandgardenware.co.uk Alternatives
When you’re looking for hardware and garden supplies, having options is key. While Hardwareandgardenware.co.uk covers some ground, there are other established players in the UK market that offer a broader range, more robust customer support, and often more competitive pricing or convenience. Let’s look at some solid alternatives you might consider.
Exploring Other Retailers
These alternatives often provide a more comprehensive shopping experience, from wider product ranges to enhanced customer service and transparency.
- Screwfix: If you’re serious about tools, fixings, and general hardware, Screwfix is almost certainly on your radar. They’re a giant in the UK for a reason, offering an incredible selection, quick delivery, and a well-regarded click & collect service from their numerous stores. They cater heavily to tradespeople but are equally useful for keen DIYers. You’ll find everything from power tools to plumbing supplies and electrical components.
- Toolstation: A strong competitor to Screwfix, Toolstation offers a very similar business model. They also have a vast catalogue of tools, hardware, and building materials, with a focus on speed and efficiency. Their prices are often very competitive, and it’s worth checking both Toolstation and Screwfix if you’re looking for the best deal on a specific item. Like Screwfix, they have a strong physical presence for quick pickups.
- B&Q: B&Q is a household name for home improvement and gardening in the UK. While they sell a vast array of larger items like kitchens and bathrooms, their hardware and gardenware sections are extensive. They’re a great option if you want to see products in person before buying, and their online store offers both home delivery and click & collect. Their garden section, in particular, is comprehensive, covering plants, garden furniture, and all types of outdoor tools and accessories.
- Wickes: Similar to B&Q, Wickes focuses on home improvement and building supplies. They have a solid range of hardware, timber, and general DIY essentials. While their garden section might not be as vast as B&Q’s, they are strong on basic garden tools and landscaping materials. They often have good deals on bulk items, making them suitable for larger projects.
- Amazon UK – Hardware & Tools: For sheer variety and convenience, Amazon is hard to beat. You’ll find thousands of different hardware items, from specific bolts and nuts to power tools and safety gear. The advantage here is the vast number of sellers, which can lead to competitive pricing and a huge range of lesser-known brands or specialist items. Always check seller ratings and product reviews, though, as quality can vary.
- Amazon UK – Garden & Outdoor: Just like with hardware, Amazon’s garden and outdoor section is immense. You can find everything from irrigation systems and garden furniture to plant protection and weed control fabrics. It’s a great place to source items, especially if you’re a Prime member and value fast delivery. The customer review system can be a good guide, but again, be mindful of third-party sellers.
- Robert Dyas: A long-standing UK retailer with a focus on practical items for the home and garden. While they might not have the industrial range of Screwfix or Toolstation, they offer a good selection of everyday hardware, hand tools, and a substantial range of garden equipment and accessories. They often have unique gadgets and offer a more consumer-friendly shopping experience compared to the trade-focused stores.
Why Consider Alternatives?
- Trust and Transparency: Larger, more established retailers typically have robust “About Us” pages, clear Terms and Conditions, and comprehensive Privacy Policies. They often display security certifications and have strong customer review systems (e.g., Trustpilot integrations) that build confidence.
- Customer Support: Well-known brands usually have dedicated customer service teams, various contact methods, and often more streamlined processes for returns and refunds.
- Product Breadth and Depth: While Hardwareandgardenware.co.uk is focused, alternatives like Screwfix or B&Q offer a much wider array of products within their categories, increasing the chances of finding exactly what you need.
- Physical Presence: Many of these alternatives have physical stores, which allows for in-person viewing of products, immediate collection, and easier returns or exchanges.
How to Handle Returns at Hardwareandgardenware.co.uk
Navigating returns can sometimes feel like trying to untangle a particularly stubborn garden hose. While Hardwareandgardenware.co.uk states a 40-day return policy, the lack of a detailed, easily accessible returns page leaves a bit to be desired. In the absence of explicit instructions, you’ll need to rely on general best practices for online returns and their stated contact method.
Understanding the 40-Day Returns Policy
The homepage clearly states: “Returns Policy Return 40 days after purchase.” Humphreys-signs.co.uk Review
- Generous Window: A 40-day window is quite generous, exceeding the standard 14 or 30 days offered by many online retailers. This gives you ample time to decide if the product meets your needs or if there’s an issue.
- Ambiguity: The phrase itself is quite brief. It doesn’t specify:
- Conditions for return: Must the item be unopened? In original packaging? Is there a restocking fee?
- Return Process: How do you initiate a return? Is there an online form, or do you simply send it back?
- Refund Method: How will the refund be processed (original payment method, store credit)?
- Return Shipping Costs: Who bears the cost of return shipping if the item is not faulty?
Steps to Initiate a Return (Based on Best Practices)
Since there’s no detailed guide on their site, here’s how you’d typically approach a return with a limited information retailer:
- Contact Customer Service First: This is crucial. Before sending anything back, call their contact number: 0330 133 3041. Explain your reason for returning the item, provide your order number, and ask for specific instructions.
- Reason for Contact: Confirm the return address, obtain any required return authorisation (RMA) number, and clarify if you’re responsible for return shipping costs.
- Documentation: Keep a record of your call, including the date, time, and the name of the person you spoke with.
- Prepare the Item for Return:
- Original Condition: Ensure the item is in its original condition, unused, and ideally in its original packaging. This increases the likelihood of a smooth refund.
- Proof of Purchase: Include a copy of your invoice or order confirmation inside the package.
- Package and Ship:
- Secure Packaging: Pack the item securely to prevent damage during transit.
- Tracked Shipping: Use a tracked and insured shipping method. This is vital as it provides proof of delivery and protects you if the package is lost or damaged in transit. Without this, it could be difficult to prove you sent the item back. Keep your tracking number.
- Follow Up: Once the item is shipped, keep an eye on the tracking. If you don’t hear anything about your refund within a reasonable timeframe (e.g., 5-7 business days after delivery), follow up with their customer service.
What Could Be Improved
For a better customer experience, Hardwareandgardenware.co.uk should implement a dedicated, comprehensive returns policy page that details:
- Clear step-by-step instructions for initiating a return.
- Specific conditions for returns (e.g., unopened, original packaging, timeframe from delivery vs. purchase date).
- Information on who pays for return shipping for different scenarios (e.g., faulty item vs. change of mind).
- Expected refund processing times.
- Any items that are non-returnable (e.g., custom orders, perishable goods).
Hardwareandgardenware.co.uk Pricing
Let’s talk brass tacks: pricing. For any online shopper, clarity on cost is paramount. Hardwareandgardenware.co.uk takes a straightforward approach to pricing, which is a definite plus for consumer confidence.
Transparency in Pricing
The website consistently displays prices in British Pounds (£) and, crucially, includes VAT (Value Added Tax) directly in the listed price.
- VAT Included: This is excellent. Unlike some retailers who display ex-VAT prices and then add it at checkout, Hardwareandgardenware.co.uk shows the final consumer price upfront. This eliminates surprises and makes budgeting easier for customers.
- Example Pricing:
- PVC Insulation Tape 19mm x 33m – Yellow/Green: £1.49 (inc VAT)
- Wing Nut M10 (Stainless Steel A2) DIN315 – Pack of 100: £42.00 (inc VAT)
- Weed Control Membrane – 1.5m x 25m (100gsm): £21.00 (inc VAT)
- Sales and Discounts: The site clearly marks items that are on “Sale,” indicating a discount from a previous price, although the original price isn’t always explicitly shown next to the sale price on the homepage. This can be improved by showing both for clearer comparison.
Delivery Costs and Thresholds
Delivery costs are a significant factor in online shopping. Hardwareandgardenware.co.uk offers some beneficial free delivery options. Opussoutheastltd.co.uk Review
- Free Delivery on Specific Items: They offer “FREE Delivery on all Bolts, Nuts & Washers!”. This is a great perk for customers purchasing these common and often small items, making their pricing very competitive in this category.
- Free Delivery Threshold: There’s also a general free delivery offer for “Orders over £50”. This encourages customers to consolidate their purchases to reach the threshold, saving on shipping costs.
- Implicit Standard Shipping: While free delivery options are highlighted, the cost for orders under £50 that don’t consist solely of bolts, nuts, and washers isn’t immediately visible on the homepage. Customers would likely discover this at the checkout stage. A transparent shipping policy page detailing all shipping costs and methods would be a valuable addition.
Payment Methods
While the specific payment methods accepted are not explicitly listed on the homepage (e.g., with logos in the footer), it’s standard practice for e-commerce sites to accept major credit/debit cards (Visa, MasterCard) and often digital payment services like PayPal. The absence of these logos can slightly diminish immediate trust, as customers might wonder if their preferred payment method is supported. For a more robust trust signal, payment method logos should be clearly displayed, typically in the footer or on product pages.
Frequently Asked Questions
What is Hardwareandgardenware.co.uk?
Hardwareandgardenware.co.uk is an online retail website based in the United Kingdom that specialises in selling a range of hardware products, architectural ironmongery, and gardenware supplies.
Is Hardwareandgardenware.co.uk a legitimate website?
Based on the available information, Hardwareandgardenware.co.uk appears to be a legitimate e-commerce website selling physical products with a contact number and returns policy. However, it lacks some common trust signals like detailed legal policies and customer reviews.
What products does Hardwareandgardenware.co.uk sell?
Hardwareandgardenware.co.uk sells a variety of products including adhesives, sealants, bolts, nuts, washers, nails, screws, hand and power tools, safety wear, door hardware (handles, locks, hinges), garden hand and power tools, hoses, irrigation equipment, seeds, garden accessories, and various garden covers like mesh, netting, plant protection fleece, tarpaulins, and weed control fabric.
Does Hardwareandgardenware.co.uk offer free delivery?
Yes, Hardwareandgardenware.co.uk offers free delivery on all bolts, nuts, and washers, and also provides free delivery on all orders over £50. Greenboxevents.co.uk Review
What is the contact number for Hardwareandgardenware.co.uk?
The contact number prominently displayed on the Hardwareandgardenware.co.uk website is 0330 133 3041.
What is the return policy for Hardwareandgardenware.co.uk?
Hardwareandgardenware.co.uk states that customers can return items up to 40 days after purchase. However, the website does not provide detailed terms and conditions for returns on its homepage.
Are prices on Hardwareandgardenware.co.uk inclusive of VAT?
Yes, all prices listed on Hardwareandgardenware.co.uk are inclusive of VAT (Value Added Tax), which is clearly indicated as “(inc VAT)”.
Does Hardwareandgardenware.co.uk have an “About Us” page?
No, based on the provided homepage text, Hardwareandgardenware.co.uk does not appear to have a visible “About Us” page that details information about the company.
Where can I find customer reviews for Hardwareandgardenware.co.uk?
The homepage of Hardwareandgardenware.co.uk does not display customer reviews or provide links to platforms where reviews might be found (e.g., Trustpilot, Feefo). You would need to search external review sites if available. Writemyessay.co.uk Review
Are there any terms and conditions or a privacy policy on the site?
The provided homepage text does not include explicit links to comprehensive terms and conditions or a privacy policy. These are crucial documents typically found on e-commerce websites.
What are the payment methods accepted by Hardwareandgardenware.co.uk?
Specific payment methods are not explicitly listed or indicated by logos on the homepage. Typically, online stores accept major credit/debit cards and sometimes PayPal.
Can I find tools on Hardwareandgardenware.co.uk?
Yes, Hardwareandgardenware.co.uk offers a range of “Hand & Power Tools” under its Hardware category and “Garden Hand & Power Tools” under its Gardenware category.
Does Hardwareandgardenware.co.uk sell seeds?
Yes, the website lists “Seeds” as a sub-category under Gardenware.
Are there any security badges or trust marks on the website?
No, the provided homepage text does not mention or display any prominent security badges (e.g., SSL certificate indicators, payment gateway logos, trustmarks) that visually assure customers of the site’s security. Stricklandsbodyshop.co.uk Review
How does Hardwareandgardenware.co.uk compare to Screwfix?
Hardwareandgardenware.co.uk is a smaller, more focused retailer compared to Screwfix. While Hardwareandgardenware.co.uk offers clear pricing and specific free delivery, Screwfix provides a much wider product range, extensive customer reviews, physical store locations, and more detailed policy information.
What kind of garden covers are available?
Hardwareandgardenware.co.uk sells various garden covers including mesh, netting, plant protection fleece (e.g., 17gsm and 35gsm options), tarpaulins, and weed control fabric (e.g., 50gsm and 100gsm options).
Is there a physical store for Hardwareandgardenware.co.uk?
The provided information does not indicate the presence of a physical store for Hardwareandgardenware.co.uk; it appears to operate solely as an online retailer.
Can I buy door hardware from Hardwareandgardenware.co.uk?
Yes, the website has a dedicated “Door Hardware” category which includes “Door Handles & Knobs,” “Door Bolts, Locks & Latches,” and “Door Hinges.”
How can I get help or support from Hardwareandgardenware.co.uk?
The primary method for support is through their prominent contact number: 0330 133 3041. The homepage also states “Here To Help Get in touch with us anytime!” Yeticavetoys.co.uk Review
Does Hardwareandgardenware.co.uk offer discounts or sales?
Yes, the website features items marked as “Sale” and highlights specific products with reduced prices directly on the homepage.
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