Elektroprofi24.com Review

Based on looking at the website, Elektroprofi24.com appears to be an online retailer specializing in household appliances and spare parts.

The site presents a broad range of products from major brands like Miele, Siemens, and Liebherr, alongside various spare parts for different appliances.

While the website offers detailed product listings and essential customer service information, some aspects could be refined for an optimal user experience, particularly concerning a globally accessible and competitive online retail environment.

Overall Review Summary:

• Website Focus: Sale of household appliances, spare parts, and accessories.
• Product Range: Extensive, covering cooking, cleaning, refrigeration, washing, and small kitchen appliances.
• Key Brands: Miele, Siemens, Liebherr, Bosch, Neff, and more.
• Customer Support: Phone and email contacts provided. dedicated Miele hotline.
• Transparency: Includes AGB Terms & Conditions, Widerrufsrecht Right of Withdrawal, Liefer- und Versandkosten Delivery & Shipping Costs, and Impressum Imprint/Legal Notice.
• Security: Claims SSL-encrypted ordering.
• Physical Presence: Mentions a physical store location and opening hours.
• Drawbacks: Website is entirely in German, which significantly limits accessibility for a global audience. design appears somewhat dated compared to modern e-commerce platforms. mobile responsiveness and user interface could be improved.

The website provides clear navigation to various product categories, allowing users to find items related to baking, cooking, dishwashing, coffee, climate control, refrigeration, and more.

It also lists specific brands and offers a “Service Center” section with contact details, shipping information, payment options, and legal documents like General Terms and Conditions AGB and Widerrufsrecht Right of Withdrawal. This level of transparency is crucial for building trust with online shoppers.

However, the site’s primary language being German is a significant barrier for non-German speakers, restricting its reach to a specific demographic.

Furthermore, the design and overall user experience feel somewhat antiquated when compared to leading e-commerce platforms, which often prioritize intuitive navigation, modern aesthetics, and seamless mobile compatibility.

For a strict review, these elements are critical for a top-tier online presence.

Best Alternatives for Ethical Home Appliance Retailers:

• Amazon.com
  • Key Features: Vast selection of new and refurbished home appliances from countless brands, competitive pricing, extensive customer reviews, robust shipping options, and customer support.
  • Average Price: Varies widely based on product and brand, from budget-friendly to high-end.
  • Pros: Enormous inventory, reliable delivery, easy returns, customer review system helps in decision-making, frequent sales.
  • Cons: Can be overwhelming due to sheer volume, some third-party sellers might have inconsistent service.
• Best Buy
  • Key Features: Specializes in electronics and appliances, offers delivery, installation, and haul-away services, expert advice available in-store and online, competitive price matching.
  • Average Price: Mid-range to high-end, depending on the appliance type and brand.
  • Pros: Excellent customer service, in-store pickup options, comprehensive installation services, broad product selection from reputable brands.
  • Cons: Prices can sometimes be higher than online-only retailers, limited international shipping.
• The Home Depot
  • Key Features: Strong focus on major home appliances, offers appliance delivery and installation, competitive pricing, often provides package deals for multiple appliances, and a wide network of physical stores.
  • Average Price: Mid-range.
  • Pros: Reliable delivery and installation, strong customer service, good for package deals, convenient for those also buying home improvement items.
  • Cons: Less variety in smaller, specialized appliances compared to dedicated electronics stores.
• Lowe’s
  • Key Features: Similar to Home Depot, specializing in home improvement and major appliances, offers installation, financing options, and a broad range of brands.
  • Pros: Good selection of major appliances, competitive pricing, excellent installation services, helpful staff.
  • Cons: Product descriptions sometimes lack intricate details, less variety in high-tech or niche appliances.
• Overstock.com
  • Key Features: Offers a diverse range of home goods, including appliances, often at discounted prices, focuses on clearance and surplus inventory, provides frequent sales and promotions.
  • Average Price: Generally lower due to discount model.
  • Pros: Good for finding deals, unique and varied inventory, frequent promotions.
  • Cons: Inventory can be inconsistent, customer service can be hit or miss, returns can be more complicated than larger retailers.
• Wayfair
  • Key Features: Known for home furnishings, but also carries a substantial range of small and major appliances, strong emphasis on aesthetics and design, free shipping on many items.
  • Average Price: Mid-range to high-end.
  • Pros: Extensive selection, visually appealing website, good customer support, focuses on design-oriented products.
  • Cons: Can be slightly more expensive, delivery times might vary more than dedicated appliance retailers.
• Abt Electronics
  • Key Features: Family-owned and operated, known for exceptional customer service, wide selection of high-end appliances, offers white glove delivery and installation, competitive pricing.
  • Pros: Outstanding customer service, expert product knowledge, comprehensive delivery and installation services, large showroom for in-person viewing if local.
  • Cons: Primarily based in the Midwest U.S., which may affect shipping times/costs for distant customers. selection may be more curated than mass retailers.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Elektroprofi24.com Review & First Look

When you first land on Elektroprofi24.com, you immediately get a sense of its core business: home appliances and their corresponding spare parts.

The website is structured in a fairly traditional e-commerce layout, with a clear navigation bar at the top, prominently featuring categories like “Hausgeräte” Home Appliances, “Elektrotechnik” Electrical Engineering, and “Miele Geräte” Miele Devices. This initial impression highlights a focus on functionality over flashy design, prioritizing direct access to product categories.

Initial Navigability and Design Impressions

The navigation is straightforward, listing main categories and subcategories clearly.

For instance, under “Hausgeräte,” you’ll find “BACKEN & KOCHEN” Baking & Cooking, “GESCHIRRSPÜLEN” Dishwashing, and “KÜHLEN & GEFRIEREN” Cooling & Freezing. This hierarchical structure is intuitive for users who know what type of appliance they are looking for.

However, the visual design appears somewhat dated, employing a layout and aesthetic that might have been cutting-edge a decade ago but now feels less polished compared to modern e-commerce giants.

• Top Navigation: Direct links to major categories and user account functionalities Anmelden, Warenkorb.
• Sidebar Navigation: Further refinement of categories, brand worlds Liebherr, Miele, Siemens.
• Footer Links: Comprehensive legal and service information Contact, Delivery, Payment, AGB, Widerrufsrecht, Impressum.
• Design: Functional but lacks modern UI/UX elements, giving it a somewhat utilitarian feel. The color scheme is muted, primarily blues and grays, which is professional but not particularly engaging.

Language Barrier and Geographic Focus

One of the most significant initial observations is the language.

The entire website, from product descriptions to legal texts, is in German.

This immediately suggests that Elektroprofi24.com primarily targets a German-speaking audience, likely within Germany or German-speaking regions of Europe.

For anyone outside this linguistic group, the website is largely inaccessible without translation tools.

This limits its global appeal and immediately positions it as a regional player rather than an international contender. Given the context of a U.S. 1stchoicecu.org Review

Blog, this is a critical limitation for potential American consumers.

• Exclusive German Content: No option for language switching, making it difficult for international visitors.
• Regional Focus: Strong indication of targeting the German market.
• Implications: Limited usability and appeal for users outside the German-speaking world.

Elektroprofi24.com Pros & Cons

Alright, let’s break down the advantages and disadvantages of Elektroprofi24.com.

Every online store has its strong suits and its weak points, and it’s essential to lay them out clearly, especially when you’re looking for a reliable and ethical online shopping experience.

The Upsides: What Elektroprofi24.com Does Well

From a foundational perspective, Elektroprofi24.com nails some of the crucial elements of a legitimate online business, especially for a German-based operation.

This includes transparency and a focus on essential consumer information.

• Transparency and Legal Compliance: This is where Elektroprofi24.com truly shines. They have comprehensive legal documents easily accessible in the footer, which is a hallmark of reputable European e-commerce sites.
  • AGB Allgemeine Geschäftsbedingungen – General Terms & Conditions: Clearly outlines the terms of sale, contracts, and responsibilities. This provides legal certainty for both the buyer and the seller.
  • Widerrufsrecht Right of Withdrawal: Detailed information about the consumer’s right to cancel an order within a specific period, a mandatory and highly consumer-protective feature under EU law. This builds significant trust.
  • Impressum Imprint/Legal Notice: Contains all required legal information about the company, including its full legal name, address, registration details, and contact information. This is critical for legitimacy and accountability, allowing consumers to verify the business entity.
  • Datenschutz Data Protection: A dedicated section outlining their data handling practices, crucial for GDPR compliance and protecting customer privacy.
• Clear Contact Information: They provide multiple ways to get in touch, which is always a good sign.
  • Phone Number: A readily visible phone number 03641 – 2070060 with specified operating hours Mo. – Fr.: 9.00 – 15.00 Uhr. This direct line of communication is essential for customer support.
  • Email Address: A clear email address [email protected] is also provided for written inquiries, offering an alternative contact method.
  • Dedicated Miele Hotline: For specific Miele-related queries, they even offer a separate, dedicated hotline with extended hours, demonstrating a commitment to specialized brand support. This level of detail shows they understand their product lines deeply.
• Physical Store Presence: The mention of a physical store location “Unser Ladenlokal Elektro-Service Bräuer GmbH” with its address and opening hours adds a layer of credibility.
  • Address: Löbstedter Straße 47 B, 07749 Jena, Germany.
  • Opening Hours: Mo – Fr: 10.00 – 18.00 Uhr, Sa: 09.00 – 12.00 Uhr. This indicates they are a tangible business, not just an online facade, which can significantly boost consumer confidence.
• Transparent Pricing and Shipping: Prices are clearly listed with VAT included, and shipping costs are specified. This avoids hidden fees and allows customers to know the total cost upfront.
  • “inkl. 19% USt., zzgl. Versand”: This translates to “incl. 19% VAT, plus shipping,” a standard and transparent way of displaying prices in Germany.
  • “Liefer- und Versandkosten” page: A dedicated page explaining delivery options and costs, which is highly beneficial for planning purchases.
• Secure Payment & Ordering: The claim of “SSL-Verschlüsselte Bestellung” SSL-Encrypted Ordering and “Flexible & Sichere Zahlungsmethoden” Flexible & Secure Payment Methods suggests they prioritize transaction security. While typical for e-commerce, it’s good to see it explicitly stated.

The Downsides: Areas Where Elektroprofi24.com Falls Short

While the site has strong foundational elements, it also presents several drawbacks, particularly when viewed from a broader, international e-commerce perspective.

• Language Barrier: This is arguably the biggest hurdle. The entire site is in German. For anyone not fluent in German, navigating the site, understanding product details, or even contacting support becomes a significant challenge. This severely limits its global appeal.
• Outdated User Interface UI and User Experience UX: The design feels like it’s from an earlier era of the internet.
  • Visual Aesthetics: The site design is functional but lacks modern polish. It doesn’t inspire confidence or provide the slick, intuitive experience expected from contemporary online stores.
  • Mobile Responsiveness: While not explicitly tested, older site designs often struggle with optimal display and functionality on mobile devices, which is critical given that a significant portion of online traffic comes from smartphones and tablets.
  • Cluttered Layout: Some pages can appear text-heavy with less emphasis on engaging visuals, which can make browsing less enjoyable.
• Limited Global Reach: Due to the language barrier and likely shipping restrictions implied by the focus on German legal terms and VAT, the website is primarily relevant only to customers within Germany or possibly neighboring German-speaking countries. It’s not set up for an international customer base.
  • Shipping Information: While they list “Liefer- und Versandkosten,” it’s implicitly for domestic German shipping unless otherwise specified, which isn’t clear for international buyers.
• Customer Reviews/Testimonials: While they mention “Kundenmeinungen” customer opinions, there isn’t a readily visible section on the homepage or product pages displaying direct customer reviews or star ratings. This is a common feature on modern e-commerce sites that builds social proof and trust.
  • Lack of Social Proof: Without visible customer feedback, new visitors might be hesitant to make a purchase, relying solely on the company’s self-description.
• No Live Chat Support: While phone and email are available, the absence of a live chat feature means instant queries cannot be addressed, which is a standard expectation for quick customer service in many online retail environments.
• Payment Methods: While they claim “Flexible & Sichere Zahlungsmethoden,” the specific payment options are not immediately clear from the homepage, though a dedicated page exists. Modern users often look for a range of options like PayPal, Apple Pay, various credit cards, or even local payment solutions.

Elektroprofi24.com Alternatives

Given the specific focus of Elektroprofi24.com on home appliances and spare parts, especially within a German context, finding alternatives for a U.S.

Audience requires looking at major retailers that offer a similar range of products with strong online presence and reliable service.

The key is to find reputable, ethical suppliers that provide transparency, good customer service, and a wide selection.

Key Criteria for Ethical Alternatives

When considering alternatives, particularly from an ethical perspective, it’s about more than just competitive pricing. It involves: Rackservice.org Review

• Transparency: Clear pricing, shipping, return policies, and company information.
• Customer Service: Accessible and responsive support channels.
• Data Protection: Adherence to robust privacy standards.
• Fair Business Practices: No hidden fees, deceptive marketing, or excessively complex terms.
• Product Quality & Authenticity: Ensuring products are genuine and meet stated specifications.
• Accessibility: A user-friendly website, ideally with multi-language support for broader reach.

Top Alternatives for Home Appliances & Spare Parts

Here are several reputable alternatives that address the needs of consumers looking for home appliances and parts, with a strong focus on accessibility and customer trust, particularly for a U.S. audience:

1. Amazon.com

   

   • Why it’s a top pick: Amazon is the undisputed giant for a reason. It offers an unparalleled selection of new appliances, refurbished units, and an immense catalog of spare parts from official manufacturers and third-party suppliers. You can find everything from a new refrigerator to a specific washer hose or coffee maker filter.
   • Key Features: Vast inventory, competitive pricing often with price matching, extensive customer reviews, quick shipping especially with Prime, easy returns, and a robust A-to-Z Guarantee for purchases.
   • Ethical Considerations: Transparent pricing, clear return policy, and strong customer service infrastructure. Their business model is built on consumer convenience and trust.
   • Availability: Global, with strong presence in the U.S.
   • Pros: One-stop shop for almost anything. user reviews are invaluable. reliable logistics.
   • Cons: Can be overwhelming. some third-party sellers might have less consistent service.

2. Best Buy

   • Why it’s a top pick: A leading retailer for electronics and appliances in the U.S. They offer a comprehensive range of major and small appliances, often with delivery, installation, and old appliance haul-away services. They also carry parts and accessories.
   • Key Features: Wide selection of brands Samsung, LG, Whirlpool, KitchenAid, etc., dedicated appliance specialists, financing options, competitive price matching, and a physical store network for in-person support or pickup.
   • Ethical Considerations: Strong customer service, clear policies, and a commitment to competitive pricing. They stand behind their products and services.
   • Availability: Primarily U.S. and Canada.
   • Pros: Expert advice. excellent installation services. good post-purchase support.
   • Cons: Prices might sometimes be higher than pure online retailers. less emphasis on niche spare parts.

3. The Home Depot

   • Why it’s a top pick: Beyond home improvement, The Home Depot is a major player in the appliance market. They carry a broad range of major appliances suitable for kitchens, laundry rooms, and smart homes. They also stock a variety of appliance parts and accessories, especially for common repair needs.
   • Key Features: Strong focus on major appliances, delivery and installation services, competitive pricing, frequent sales, and the convenience of in-store browsing or pickup.
   • Ethical Considerations: Reputable national chain with established policies, transparent pricing, and good customer service.
   • Availability: U.S., Canada, Mexico.
   • Pros: Reliable delivery and installation. good for package deals. readily available physical locations.
   • Cons: May not have the same depth of specialized spare parts as a dedicated parts store.

4. Lowe’s

   • Why it’s a top pick: Similar to Home Depot, Lowe’s is a robust option for appliances and related parts. They offer a wide array of washing machines, refrigerators, ranges, and more, alongside a good selection of universal and brand-specific spare parts.
   • Key Features: Comprehensive appliance inventory, professional installation services, financing, and a widespread store presence.
   • Ethical Considerations: A well-established retailer with clear customer-facing policies and reliable support.
   • Availability: U.S. and Canada.
   • Pros: Good selection of major appliances. competitive pricing. reliable installation.
   • Cons: Similar to Home Depot, specialized parts might be less extensive than dedicated parts suppliers.

5. Repair Clinic

   • Why it’s a top pick: This is a fantastic alternative specifically for spare parts. While Elektroprofi24.com dabbles in parts, Repair Clinic is dedicated to it. They offer millions of OEM Original Equipment Manufacturer and aftermarket parts for a vast array of appliances and outdoor power equipment.
   • Key Features: Massive parts inventory, detailed repair videos and guides a huge plus for DIYers, easy part identification tools, and excellent customer support for part-finding.
   • Ethical Considerations: Focuses on empowering consumers to repair, promoting sustainability, and provides genuine parts. Transparent pricing and return policy.
   • Availability: U.S.
   • Pros: Unrivaled selection of parts. invaluable repair resources. helps save money by enabling DIY repairs.
   • Cons: Doesn’t sell full appliances, solely parts.

6. Sears PartsDirect

   • Why it’s a top pick: Despite Sears’ broader retail struggles, Sears PartsDirect remains a strong resource for appliance parts, especially for Kenmore and other legacy brands.
   • Key Features: Extensive inventory of parts for a wide range of appliance brands, including older models, and helpful diagrams for part identification.
   • Ethical Considerations: As a long-standing entity, they have established customer service and return policies for their parts division.
   • Pros: Excellent for hard-to-find parts for older appliances. detailed part diagrams.
   • Cons: Website can be a bit clunky. customer service can vary.

7. AppliancePartsPros.com

   • Why it’s a top pick: Another excellent specialized alternative for appliance spare parts. They pride themselves on having a vast inventory and providing resources to help customers diagnose and fix their own appliances.
   • Key Features: Large selection of parts, repair guides, forums for troubleshooting, and a commitment to helping customers find the right part.
   • Ethical Considerations: Clear policies, focus on customer empowerment through repair resources, and a straightforward buying process.
   • Pros: Comprehensive parts catalog. valuable DIY repair assistance. good for obscure parts.
   • Cons: Exclusively focused on parts, not full appliances.

These alternatives offer a more robust and accessible experience for consumers in the U.S., aligning with modern e-commerce expectations for product range, customer service, and overall transparency. Roadmap2residency.com Review

Elektroprofi24.com Pricing

Understanding the pricing structure of any online retailer is crucial, and Elektroprofi24.com provides a relatively clear picture, albeit one that is inherently tied to its German operational context.

The website primarily deals with individual appliance parts and smaller household devices, which means their pricing is item-specific rather than service-package oriented.

Price Display and Transparency

Elektroprofi24.com clearly displays the price for each product on its listing and detail pages.

A standard German practice is followed, where prices include the Value Added Tax VAT. This is indicated by “inkl.

19% USt.” inclusive of 19% VAT. This level of transparency is commendable, as it ensures the consumer knows the full product price upfront, before any shipping costs are applied.

• VAT Inclusion: All listed prices explicitly state that they include the 19% German VAT, which is beneficial for the consumer as there are no hidden taxes on the product itself.
• Shipping Costs Exclusion: Prices are listed as “zzgl. Versand” plus shipping, meaning delivery charges are additional and calculated separately, usually based on the item’s size, weight, and destination. This is standard for most online retailers.
• Specific Examples: The homepage showcases various spare parts with their individual prices, such as a Siemens brewing unit for EQ.3 coffee makers at €89.75 or a NEFF baking tray for €23.00. These are fixed prices per item.

Shipping Costs and Policies

The section “Liefer- und Versandkosten” Delivery and Shipping Costs is where users would find detailed information on how shipping charges are determined.

While the exact tables aren’t on the homepage, the presence of this dedicated page indicates a commitment to transparency regarding these additional costs.

• Varying Shipping Fees: As seen in the product examples, some items indicate “Paket: 0,00 €” Package: €0.00, suggesting free shipping for certain smaller items or within specific promotions. Other items show a charge, such as “Paket: 5,95 €.” This indicates that shipping costs vary by product, likely based on size, weight, and potentially destination within Germany.
• Regional Focus: The implicit assumption, given the German language and legal terms, is that these shipping costs apply primarily to deliveries within Germany. International shipping options and their associated costs are not immediately apparent, and likely not a primary focus for this regional vendor.

Payment Methods

While the homepage mentions “Flexible & Sichere Zahlungsmethoden” Flexible & Secure Payment Methods as a customer advantage, the specific payment options are listed on a dedicated “Zahlungsmöglichkeiten” Payment Options page.

Common payment methods in Germany typically include:

• Bank Transfer Vorkasse: Payment in advance.
• PayPal: Widely used for online transactions.
• Credit Card: Visa, MasterCard, sometimes American Express.
• Direct Debit Lastschrift: Less common for initial online purchases but possible.
• Invoice Kauf auf Rechnung: Payment after receiving goods, often offered after a credit check or for established customers.

The absence of a clear list on the homepage means a user has to navigate to another page to see if their preferred method is supported. For a U.S. Simplytall.com Review

Customer, this can be a point of friction if they are used to seeing logos of major credit cards or widely accepted payment platforms upfront.

Overall Pricing Impression

Elektroprofi24.com’s pricing seems straightforward and transparent, adhering to German consumer protection standards.

The prices reflect genuine spare parts and household appliances from reputable brands. However, for a U.S.

Consumer, the prices are in Euros €, which requires currency conversion, and the shipping costs are tailored for a German market, making the overall cost for international delivery uncertain or prohibitive.

• Transparency: High marks for clear VAT inclusion and separate shipping cost indication.
• Currency: All prices are in Euros, requiring conversion for non-Eurozone customers.
• Shipping Limitations: Shipping is primarily geared towards Germany, making international purchases complex or costly.
• Competitive Positioning: Without direct market comparison data, it’s hard to assess if their prices are competitive within the German market, but they appear to be standard retail pricing for genuine parts.

Elektroprofi24.com Features

Elektroprofi24.com presents itself as a robust online vendor for household appliances and spare parts, with several features aimed at providing a complete shopping experience.

While some features are standard for e-commerce, others highlight their specific focus on customer service and product variety.

Product Portfolio Breadth

The core strength of Elektroprofi24.com lies in its extensive product catalog.

They offer a wide array of items covering various aspects of household needs, ensuring customers can find both major appliances and specific components.

• Major Appliances: The site lists categories such as “BACKEN & KOCHEN” Baking & Cooking, “GESCHIRRSPÜLEN” Dishwashing, “KÜHLEN & GEFRIEREN” Cooling & Freezing, “WÄSCHEPFLEGE” Laundry Care, and “KLIMAGERÄTE, LÜFTER, HEIZER” Air Conditioners, Fans, Heaters. This breadth covers the essential large appliances found in most homes.
• Small Kitchen Appliances: They also cater to smaller household needs with “KÜCHENKLEINGERÄTE” Small Kitchen Appliances, which includes items like coffee machines, kettles, and blenders.
• Specialized Parts and Accessories: A significant portion of their inventory seems to be dedicated to spare parts, evidenced by categories like “Ersatzteilprofi24” Spare Part Pro 24 and specific brand accessories like “Original Miele Zubehör.” This makes it a valuable resource for repairs and maintenance.
• Brand Worlds “Markenwelten”: The inclusion of dedicated sections for “Miele Markenwelt,” “Liebherr Markenwelt,” and “Siemens Markenwelt” shows a focus on showcasing products from prominent and trusted brands, providing a curated shopping experience for brand-loyal customers.

Customer Service and Support Offerings

Elektroprofi24.com emphasizes customer support, offering multiple channels for assistance and outlining specific advantages for shoppers.

• Contact Options:
  • General Phone Line: 03641 – 2070060 Mon-Fri: 9.00 – 15.00 Uhr.
  • Email: [email protected].
  • Dedicated Miele Hotline: 036691-900067 Mon-Thu: 05.00-21.30 Uhr, Fri: 05.00-18.00 Uhr, Sat: 09.00-12.00 Uhr, highlighting specialized support for a key brand. This specific, extended availability for Miele is a notable feature.
• Customer Advantages as listed on site:
  • “25 Jahre Erfahrung”: Claims 25 years of experience, suggesting established expertise and reliability.
  • “Kostenloser Rückrufservice”: Free callback service, enhancing customer convenience.
  • “Entsorgung Altgerät und Anschluss Neugerät mögl.”: Option for old appliance disposal and new appliance connection, a valuable service for major appliance purchases, reducing hassle for the customer.
  • “SSL-Verschlüsselte Bestellung”: SSL-encrypted ordering for secure transactions.
  • “Bestellung ohne Registrierung möglich”: Guest checkout option, streamlining the purchase process for first-time buyers.
  • “Flexible & Sichere Zahlungsmethoden”: Promises various secure payment options.

Website Functionality and User Experience

While the design might be dated, the website does include essential e-commerce functionalities to facilitate shopping. Casa-assist.com Review

• Shopping Cart “Warenkorb”: Standard e-commerce feature allowing users to collect items before checkout.
• Comparison List “Vergleichsliste”: A useful feature for comparing specifications and prices of different products side-by-side, helping customers make informed decisions.
• Search Functionality: Implied by the site structure, though its prominence and effectiveness are not explicitly detailed. A good search function is crucial for finding specific parts or models quickly.
• Product Details: Individual product pages are expected to provide detailed descriptions, specifications, images, and pricing information. The examples on the homepage show clear product names, prices, and part numbers.
• Information Hub: Dedicated pages for “Kontakt” Contact, “Liefer- und Versandkosten” Delivery & Shipping Costs, “Zahlungsmöglichkeiten” Payment Options, “AGB” Terms & Conditions, and “Widerrufsrecht” Right of Withdrawal ensure legal compliance and transparency, which are critical features for building consumer trust.

Overall, Elektroprofi24.com offers a comprehensive set of features for an online appliance and parts retailer, particularly for its target German market.

The strong emphasis on customer support, transparency in legal terms, and a broad product range are notable.

However, the lack of modern UI/UX and multi-language support limits its appeal beyond its primary regional audience.

For consumers outside of Germany or those looking for a more modern, globally accessible online shopping experience for home appliances and spare parts, there are numerous excellent alternatives.

The key is to find reputable retailers that offer not only a wide product range but also robust customer service, clear policies, and a user-friendly interface.

Here are several top-tier alternatives that stand out for their comprehensive offerings and reliability:

Major Retailers with Broad Appliance Selection

1. Amazon

   • Why it’s a strong alternative: Amazon’s sheer scale means it likely has the widest selection of major and small appliances, as well as an unparalleled inventory of genuine and aftermarket spare parts. Its vast network, customer review system, and robust return policies make it a go-to for many consumers.

     

   • Features: Huge product range, competitive pricing, customer reviews and Q&A, Prime shipping benefits, diverse payment options, and a buyer protection guarantee.

   • Pros: Convenience, vast selection, competitive prices, reliable shipping. Phdresearch.net Review

   • Cons: Can be overwhelming, less specialized expertise compared to dedicated appliance stores.

   • Why it’s a strong alternative: Best Buy is a leading electronics and appliance retailer in the U.S. They offer major brands, extensive delivery and installation services, and a strong online and in-store presence.

   • Features: Wide selection of brands Samsung, LG, GE, Whirlpool, professional delivery and installation including haul-away of old appliances, competitive price matching, financing options, and a network of physical stores for customer support or in-person viewing.

   • Pros: Expert advice, comprehensive services delivery, installation, good return policy, large showroom network.

   • Cons: Primarily U.S. focused, less emphasis on niche spare parts.

   • Why it’s a strong alternative: While known for home improvement, Home Depot has a substantial appliance department. They excel in offering major appliances and often have competitive package deals.

   • Features: Extensive range of major appliances refrigerators, washers, dryers, ranges, delivery and installation services, financing options, and the convenience of combining appliance purchases with other home renovation needs.

   • Pros: Reliable delivery and installation, competitive pricing, good for package deals, widely accessible physical stores.

   • Cons: Less variety in smaller appliances, fewer specialized spare parts compared to dedicated parts sites.

Specialized Appliance Parts Retailers

For users specifically looking for spare parts, these alternatives offer highly specialized and extensive inventories: Oatsafrica.com Review

1. Repair Clinic

   • Why it’s a strong alternative: Repair Clinic is a top-tier resource for appliance parts. They offer millions of OEM and aftermarket parts for a vast array of appliances, coupled with an invaluable library of repair videos and guides.
   • Features: Massive parts inventory, intuitive part identification tools, extensive DIY repair resources videos, articles, excellent customer support for finding the right part.
   • Pros: Unmatched parts selection, empowering DIY repair guides, reliable part sourcing.
   • Cons: Focuses exclusively on parts, doesn’t sell full appliances.

2. Sears PartsDirect

   • Why it’s a strong alternative: Despite Sears’ broader retail challenges, Sears PartsDirect remains a robust source for appliance parts, especially for Kenmore and other common brands.
   • Features: Large inventory of parts for various appliance brands, detailed diagrams for part identification, and reliable shipping.
   • Pros: Good for older or less common parts, reliable diagrams.
   • Cons: Website interface can be less modern, customer service experiences can vary.

3. AppliancePartsPros.com

   • Why it’s a strong alternative: Similar to Repair Clinic, AppliancePartsPros.com offers a comprehensive selection of appliance parts and provides extensive troubleshooting and repair help.
   • Features: Wide range of parts, diagnostic assistance, repair forums, and commitment to fast shipping.
   • Pros: Comprehensive parts catalog, strong community support for troubleshooting, helpful guides.

Online-Only Home Goods Retailers

1. Wayfair
   • Why it’s a strong alternative: While known for furniture and decor, Wayfair also carries a respectable selection of both small and major appliances, often with a focus on aesthetically pleasing models.
   • Features: Broad product range, free shipping on many items, focus on design-oriented products, decent customer service.
   • Pros: Aesthetically curated selection, convenient shipping.
   • Cons: Less specialized in high-end major appliances, shipping times can sometimes be longer.

These alternatives provide robust, user-friendly, and transparent options for consumers seeking home appliances and parts, offering better accessibility and a more contemporary shopping experience, especially for those outside the German-speaking market.

How to Cancel Elektroprofi24.com Order / Return Policy

Understanding the cancellation and return policy is paramount for any online purchase.

For Elektroprofi24.com, these policies are clearly outlined on their “Widerrufsrecht” Right of Withdrawal page, which is mandated by German and broader EU consumer protection laws.

This legal framework provides robust protection for online shoppers.

Right of Withdrawal Widerrufsrecht

In Germany, consumers typically have a statutory right of withdrawal Widerrufsrecht for online purchases, allowing them to cancel an order and return goods without giving a reason within a specific period.

• Withdrawal Period: The standard period for withdrawal is 14 days from the day on which you, or a third party named by you who is not the carrier, have taken possession of the last goods. This is clearly stated in the “Widerrufsrecht” section.
• How to Exercise the Right:
  • Declaration: You must inform Elektroprofi24.com of your decision to withdraw from the contract by an unequivocal statement e.g., a letter sent by post, fax, or email.
  • Contact Information: The website provides their full address Elektro-Service Bräuer GmbH, Am Gerichtsfeld 1, 07607 Hainspitz, Germany, phone number 03641 – 2070060, and email [email protected] for this purpose.
  • Model Withdrawal Form: Often, online retailers provide a model withdrawal form Muster-Widerrufsformular for convenience, and Elektroprofi24.com’s policy page will likely include one or refer to it. While not mandatory to use, it simplifies the process.

Effects of Withdrawal

If you withdraw from the contract, Elektroprofi24.com is obligated to reimburse all payments received from you, including delivery costs except for the supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by them.

• Reimbursement Timeline: Reimbursement must occur without undue delay, and in any event, not later than 14 days from the day on which they are informed about your decision to withdraw from this contract.
• Payment Method for Reimbursement: They will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
• Return of Goods: You must send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to them. The deadline is met if you send back the goods before the period of 14 days has expired.

Cost of Return

A crucial detail often specified in the “Widerrufsrecht” is who bears the direct cost of returning the goods. Danrobertsgroup.com Review

• Consumer Responsibility: In Germany, it is common for the consumer to bear the direct cost of returning the goods when exercising the right of withdrawal, unless the merchant explicitly states they will cover these costs. Elektroprofi24.com’s specific policy on this should be checked on their “Widerrufsrecht” page, but typically, the buyer pays for return shipping unless the item is faulty or not as described.

Important Considerations

• Condition of Returned Goods: While you have the right to withdraw, you are generally only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. This means you can inspect the item as you would in a physical store, but not use it extensively.
• Proof of Sending: It is always advisable to use a traceable shipping method for returns and keep proof of postage.
• Language: All communication regarding withdrawal must be in German, as the site is entirely in German. This can be a barrier for international customers.

In summary, Elektroprofi24.com provides a transparent and legally compliant cancellation and return policy in line with German consumer protection laws.

The 14-day withdrawal period offers good consumer protection, but potential buyers should be aware of who bears the return shipping costs and the necessity of communicating in German.

How to Use Elektroprofi24.com For a German User

Navigating Elektroprofi24.com is designed to be straightforward, especially for a user familiar with German e-commerce conventions.

The process generally involves browsing, selecting products, adding them to a cart, and completing the checkout.

Here’s a step-by-step guide for a German-speaking user.

1. Browsing and Searching for Products

Upon landing on the homepage, a user can explore the product catalog through various means:

• Main Navigation: The top navigation bar features broad categories like “Hausgeräte” Home Appliances, “Miele Geräte” Miele Devices, and “Elektrotechnik” Electrical Engineering. Hovering over or clicking these will reveal subcategories.
  • Example Subcategories: Under “Hausgeräte,” you’ll find “BACKEN & KOCHEN” Baking & Cooking, “GESCHIRRSPÜLEN” Dishwashing, “KÜHLEN & GEFRIEREN” Cooling & Freezing, and “ERSATZTEILPROFI24” Spare Part Pro 24, among others.
• Sidebar Navigation: On the left side, there’s often a more detailed category tree, including “Markenwelten” Brand Worlds for brands like Liebherr, Miele, and Siemens, allowing users to browse by their preferred manufacturer.
• Search Bar: While not explicitly detailed in the provided text, most e-commerce sites have a search bar often indicated by a magnifying glass icon or a text field labeled “Suchen” or “Produktsuche” at the top, enabling users to type in specific product names, model numbers, or keywords e.g., “Siemens Backblech,” “Miele Waschmaschine”.
• Special Offers: Look for sections like “Sonderangebot” Special Offer for discounted items.

2. Viewing Product Details

Once a product is found, clicking on its image or title will lead to its dedicated product page. Here, users can expect to find:

• Product Name and Model Number: Clear identification of the item.
• Price: Including VAT “inkl. 19% USt.” and an indication if shipping is extra “zzgl. Versand”.
• Images: Multiple views of the product.
• Description: Detailed information about the product’s features, specifications, and compatibility especially crucial for spare parts.
• Availability: Indication of whether the item is in stock.
• Add to Cart Button: A prominent button, likely labeled “In den Warenkorb” Add to Cart.

3. Adding to Cart and Managing the Warenkorb Shopping Cart

• Adding Items: Click the “In den Warenkorb” button on the product page.
• Viewing Cart: The “Warenkorb” icon often with a number indicating items at the top right of the page allows users to view their selected items.
• Cart Management: Inside the shopping cart, users can:
  • Review selected items.
  • Adjust quantities.
  • Remove items.
  • See the subtotal before shipping costs.
• Comparison List: The “Vergleichsliste” Comparison List feature allows users to select multiple products to compare their attributes side-by-side before making a final decision.

4. Proceeding to Checkout

Once satisfied with the items in the cart, the user proceeds to checkout, usually by clicking a button like “Zur Kasse” Proceed to Checkout or “Bestellung abschließen” Complete Order.

• Guest Checkout Option: Elektroprofi24.com explicitly states “Bestellung ohne Registrierung möglich” Order without registration possible, which allows users to proceed as a guest without creating an account. This streamlines the process for one-time purchases.
• Login/Registration: Existing users can log in, and new users can opt to register for an account for easier future purchases, order tracking, and managing personal details.
• Shipping Address: Enter or confirm the delivery address within Germany.
• Shipping Method: Select from available shipping options. Shipping costs will be added here.
• Payment Method: Choose from the available “Zahlungsmöglichkeiten” Payment Options. Common methods would typically include PayPal, credit card, bank transfer Vorkasse, or possibly direct debit or invoice.
• Review Order: A final summary of the order, including products, prices, shipping, and total cost, is presented for review.
• Terms and Conditions: The user will typically need to agree to the “AGB” General Terms and Conditions and acknowledge the “Widerrufsrecht” Right of Withdrawal before placing the order.

5. Order Confirmation

After placing the order, the user will receive an order confirmation on the website and usually via email.

This email serves as proof of purchase and typically includes: Palbin.com Review

• Order number.
• List of purchased items.
• Total amount paid.
• Shipping address.
• Payment method used.
• Information on how to track the order if applicable.

The overall process is standard for European e-commerce sites, emphasizing transparency and legal compliance at each step.

However, for non-German speakers, the lack of language options makes this process challenging without external translation tools.

FAQ

What is Elektroprofi24.com?

Elektroprofi24.com is an online retail website based in Germany that specializes in selling household appliances and spare parts from various brands like Miele, Siemens, and Liebherr.

Is Elektroprofi24.com a legitimate website?

Yes, based on the information provided on its homepage, Elektroprofi24.com appears to be a legitimate business.

It provides clear contact information, a physical store address, and comprehensive legal documents Impressum, AGB, Widerrufsrecht mandated by German law, indicating transparency and accountability.

What products does Elektroprofi24.com sell?

Elektroprofi24.com sells a wide range of household appliances including ovens, cooktops, dishwashers, washing machines, dryers, refrigerators, freezers, and small kitchen appliances like coffee makers and vacuum cleaners, along with various spare parts and accessories for these devices.

Is Elektroprofi24.com available in English?

No, the website Elektroprofi24.com is entirely in German and does not offer an option to switch to English or any other language, limiting its accessibility to non-German speakers.

What are the customer service options for Elektroprofi24.com?

Elektroprofi24.com offers customer service via phone 03641 – 2070060, Mon-Fri: 9.00 – 15.00 Uhr and email [email protected]. They also provide a dedicated Miele hotline 036691-900067 with extended hours.

Does Elektroprofi24.com ship internationally?

The website’s primary focus, based on its German language and legal terms, appears to be domestic shipping within Germany.

International shipping details are not immediately apparent on the homepage, and would likely require direct inquiry or may not be offered. Mappyy.com Review

What payment methods does Elektroprofi24.com accept?

While the website mentions “Flexible & Sichere Zahlungsmethoden” Flexible & Secure Payment Methods, the specific accepted payment options are detailed on their “Zahlungsmöglichkeiten” page.

Common German methods typically include PayPal, credit cards, and bank transfers.

Are prices on Elektroprofi24.com inclusive of VAT?

Yes, all prices listed on Elektroprofi24.com explicitly state “inkl.

19% USt.” inclusive of 19% VAT, meaning the German Value Added Tax is already included in the displayed product price.

What is the return policy for Elektroprofi24.com?

Elektroprofi24.com offers a 14-day right of withdrawal Widerrufsrecht in accordance with German consumer protection laws.

Consumers can cancel an order within 14 days of receiving the last item by informing the company via letter, fax, or email.

Who pays for return shipping on Elektroprofi24.com?

Typically, under German law, the consumer bears the direct cost of returning the goods when exercising the right of withdrawal, unless the merchant explicitly states they will cover these costs.

You should check the “Widerrufsrecht” page for Elektroprofi24.com’s specific policy on this.

Does Elektroprofi24.com offer installation services?

Yes, Elektroprofi24.com states that “Anschluss Neugerät mögl.” New appliance connection possible, implying they offer installation services for new appliances, likely for major household items.

They also mention “Entsorgung Altgerät” old appliance disposal. Fibersum.com Review

Can I order from Elektroprofi24.com without registering an account?

Yes, Elektroprofi24.com offers the option for “Bestellung ohne Registrierung möglich” Order without registration possible, allowing users to complete purchases as a guest.

Does Elektroprofi24.com have a physical store?

Yes, Elektroprofi24.com operates a physical store located at Löbstedter Straße 47 B, 07749 Jena, Germany.

The website lists its opening hours as Mon-Fri: 10.00 – 18.00 Uhr and Sat: 09.00 – 12.00 Uhr.

How long has Elektroprofi24.com been in business?

The website states “25 Jahre Erfahrung” 25 years of experience, indicating that the company has been operating in the industry for a significant period.

What are the main categories of products on Elektroprofi24.com?

The main product categories include Baking & Cooking, Fitness & Wellness, Dishwashing, Coffee & Espresso, Climate Control, Small Kitchen Appliances, Cooling & Freezing, Sinks & Faucets, Vacuum Cleaning, and Laundry Care.

They also feature Miele-specific devices and electrical engineering products.

Is there a comparison feature on Elektroprofi24.com?

Yes, the website includes a “Vergleichsliste” Comparison List feature, allowing users to compare selected products side-by-side.

How are shipping costs calculated on Elektroprofi24.com?

Shipping costs “zzgl.

Versand” are added to the product price and vary by item, often based on size and weight.

Some smaller items may have free shipping “Paket: 0,00 €”, while others incur a fee e.g., “Paket: 5,95 €”. Kingdomplayroom.com Review

Does Elektroprofi24.com offer any special deals or promotions?

Yes, the website has a “Sonderangebot” Special Offer section, indicating that they occasionally offer discounted items or promotions.

What is the purpose of the Impressum on Elektroprofi24.com?

The “Impressum” is a legally required page on German websites that provides full disclosure of the company’s legal name, address, contact details, and other registration information, ensuring transparency and accountability for the business.

How secure is shopping on Elektroprofi24.com?

Elektroprofi24.com claims to use “SSL-Verschlüsselte Bestellung” SSL-Encrypted Ordering, which means your data is encrypted during the ordering process, enhancing transaction security.