Based on looking at the website, Grapevineconnect.co.uk appears to be a legitimate, established UK-based telecommunications service provider, now operating under the Gradwell Communications umbrella. The site provides clear information about its services, contact details, and a brief history. It seems to offer cloud-based communication solutions for businesses.
Overall Review Summary:
- Website Transparency: Good. Clear contact details and company information are present.
- Service Clarity: Moderate. While solutions are listed, deeper dives into specific features require navigating to Gradwell’s site or requesting a quote.
- Reputation: Positive, given its acquisition by Gradwell Communications, a company established since 1998.
- Ethical Considerations: Appears ethical for general business communication services. No obvious red flags related to forbidden categories.
- Ease of Use: Website navigation is straightforward for initial inquiries.
- Call to Action: Clear calls to ‘Get a quote’ and ‘Learn more’.
- Customer Support: Multiple contact methods (phone, email) are prominently displayed.
The website acts primarily as a redirect and information portal for Grapevine Connect customers, linking them to the parent company, Gradwell Communications. This indicates a consolidation of services under a larger, more established entity, which often signals stability and expanded capabilities.
Best Alternatives for Business Communication Solutions:
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- Key Features: Unified communications platform, VoIP phone system, video conferencing, team messaging, contact centre solutions, integration with business apps.
- Average Price: Varies based on plan (Essentials, Standard, Premium, Ultimate) and number of users, typically starting from £14.99 per user/month.
- Pros: Comprehensive feature set, high reliability, strong integration capabilities, scalable for businesses of all sizes.
- Cons: Can be complex to set up for small businesses, higher cost for advanced features, may have a steeper learning curve for new users.
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- Key Features: Cloud phone system, video meetings, team chat, contact centre as a service (CCaaS), API integration, analytics.
- Average Price: Tiered pricing plans (Express, X2, X4, X6, X8) starting from £12 per user/month.
- Pros: Excellent voice quality, robust contact centre capabilities, global reach, good for businesses requiring international communication.
- Cons: Interface can feel dated to some users, some features are only available in higher-tier plans, customer support can be inconsistent.
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- Key Features: Business VoIP, unified communications, contact centre, programmable APIs for custom solutions, video collaboration.
- Average Price: Flexible plans (Mobile, Premium, Advanced) starting around £10 per user/month, plus add-ons.
- Pros: Highly customisable with APIs, good for developers, strong mobile app, reliable service.
- Cons: Pricing can become complex with add-ons, some advanced features require technical knowledge, initial setup may require more effort.
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- Key Features: Integrates calling capabilities directly into Microsoft Teams, cloud PBX, voicemail, call queues, auto attendants, works with existing Microsoft 365 subscriptions.
- Average Price: Requires Microsoft 365 subscription plus Phone System add-on and calling plan, typically £12-£20 per user/month depending on plan.
- Pros: Seamless integration for existing Microsoft 365 users, familiar interface, good for internal collaboration and external calls.
- Cons: Requires Microsoft 365, calling plans are extra, less flexible for businesses not fully invested in the Microsoft ecosystem, can be complex to configure.
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- Key Features: Cloud phone system built into the Zoom platform, unlimited regional calling, voicemail, call recording, call queues, integration with Zoom Meetings and Chat.
- Average Price: Varies by region and plan, typically starting from £10-£15 per user/month.
- Pros: Easy to use for anyone familiar with Zoom, reliable, scalable, good for businesses already using Zoom for video conferencing.
- Cons: Limited advanced features compared to dedicated UCaaS providers, reliance on the Zoom ecosystem, can become costly for extensive features.
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- Key Features: UK-specific network, hosted PBX, SIP trunking, unified communications, mobile services, broadband, strong channel partner network.
- Average Price: Partner-led pricing, varies significantly based on solutions bundled.
- Pros: UK-focused network and support, robust and reliable, strong reputation in the UK business market.
- Cons: Primarily sold through partners, less direct sales, pricing less transparent online, may not be as feature-rich as global UCaaS providers for some specific needs.
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- Key Features: Traditional phone lines, hosted voice (VoIP), SIP trunking, business mobile, broadband, IT services.
- Average Price: Highly variable depending on bundle and specific services.
- Pros: Established and widely recognised UK provider, comprehensive range of services, dedicated business support.
- Cons: Can be more expensive than cloud-native solutions, some services might feel less agile or modern than newer competitors, customer service can be hit or miss.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Grapevineconnect.co.uk Review & First Look
Grapevineconnect.co.uk currently serves as a transitional portal, primarily informing visitors about its acquisition by Gradwell Communications in 2024. This isn’t a standalone e-commerce site or a direct service provider anymore; rather, it directs existing Grapevine Connect customers and new enquiries to the Gradwell Communications platform. This is a common strategy in corporate acquisitions, aiming to consolidate brands and streamline operations under a unified entity. For anyone looking at “Grapevineconnect.co.uk Review,” the focus should shift to Gradwell Communications, as they are now the primary service provider.
The Acquisition by Gradwell Communications
The critical piece of information on Grapevineconnect.co.uk is the announcement: “Gradwell Communications acquired The Technology Group in 2021 and Grapevine Connect in 2024.” This means that any services, support, or new quotes will now be handled by Gradwell. Gradwell Communications, established in 1998, has a long history in the UK telecommunications market, specialising in cloud technology. This acquisition suggests a strategic move by Gradwell to expand its customer base and service portfolio, incorporating Grapevine Connect’s offerings into its existing framework. For customers, this typically means access to a broader range of solutions and potentially enhanced support infrastructure.
Initial Website Impressions
The website itself is clean and straightforward. It clearly states its purpose: to inform about the acquisition and guide users.
- Minimalist Design: The layout is uncluttered, focusing on essential information.
- Clear Messaging: The primary message about the acquisition is front and centre.
- Contact Information: Sales and support phone numbers, along with an email address, are prominently displayed. This is crucial for user trust and accessibility.
- Redirection: Links for existing customers and new enquiries largely point to Gradwell’s contact details or their general service offerings.
Grapevineconnect.co.uk Transition & Services
The shift from Grapevine Connect to Gradwell Communications signifies a significant change in how services are delivered. While the Grapevine Connect brand might fade, the underlying services are being absorbed into a larger, more established provider. This can be a boon for customers, offering stability and expanded options.
What Does the Acquisition Mean for Customers?
For existing Grapevine Connect customers, the website explicitly states, “Don’t worry, you’re in safe hands.” This reassures users that their services will continue uninterrupted, now backed by Gradwell’s infrastructure.
- Continuity of Service: The expectation is that existing contracts and service levels will be maintained.
- Expanded Product Portfolio: Customers might gain access to Gradwell’s wider range of business phone systems (Wave), SIP networks, unified communications solutions (3CX, Microsoft Teams), business mobile, and connectivity offerings. This could present opportunities for consolidation of services and cost efficiencies.
- Unified Support: Support enquiries are directed to Gradwell’s general support channels, suggesting a consolidated support team handling all former Grapevine Connect customers. This centralisation can improve efficiency.
Services Offered by Gradwell Communications (Post-Acquisition)
Since Gradwell is now the main entity, it’s worth noting their core service offerings, which Grapevine Connect customers can now benefit from:
- Business Phone Systems (Wave & 3CX): Cloud-based solutions for managing business calls, often featuring advanced call routing, voicemail-to-email, and conferencing.
- SIP Network/SIP Trunks: For businesses using IP-based phone systems, SIP trunks provide cost-effective voice connectivity over the internet.
- Unified Communications (Microsoft Teams Integration): Solutions that merge various communication methods (voice, video, messaging) into a single platform, enhancing collaboration.
- Business Mobile: Mobile phone services tailored for business use.
- Connectivity Offerings: Business broadband and other internet connectivity solutions.
Grapevineconnect.co.uk Trustworthiness and Ethical Standing
When evaluating the trustworthiness of a website, especially one undergoing an acquisition, several factors come into play. Grapevineconnect.co.uk, in its current state, acts as a gateway to Gradwell Communications, a company that appears to adhere to ethical business practices.
Company Information and Transparency
- Clear Contact Details: The website prominently displays multiple phone numbers (sales and support) and an email address ([email protected]). This transparency is a strong indicator of legitimacy, allowing users to easily reach out.
- Physical Presence (Implied): While a specific address isn’t on the Grapevine Connect page, Gradwell Communications, as the parent company, has a registered UK presence, which adds a layer of trust. For example, Gradwell’s own website typically features its Bath address.
- History and Experience: Gradwell Communications boasts a history “Since 1998,” indicating over two decades of operation in the telecommunications sector. Longevity in business often correlates with reliability and experience.
- Testimonials: The page includes positive testimonials from named directors and engineers at various companies (e.g., Magic Beans, Electropages Media, Apricot Accounting), which lend credibility to Gradwell’s service quality. While these are on the Grapevine Connect page, they pertain to Gradwell’s overall service.
Ethical Considerations from an Islamic Perspective
From an Islamic ethical standpoint, business communication services like those offered by Grapevineconnect.co.uk (now Gradwell) are generally permissible and beneficial.
- No Forbidden Products/Services: The services provided (cloud communications, phone systems, internet connectivity) do not fall into categories typically deemed impermissible in Islam, such as gambling, alcohol, interest-based finance (riba), or immoral content. They facilitate lawful business operations.
- Utility and Benefit: These services contribute to efficient communication, which is essential for trade, education, and social interaction, all of which are encouraged in Islam when conducted ethically.
- Transparency in Operations: The clear communication about the acquisition and the straightforward presentation of services align with principles of honesty and transparency in business dealings.
Grapevineconnect.co.uk User Experience and Support
The user experience on Grapevineconnect.co.uk is straightforward, designed to guide former Grapevine Connect users to the new parent company, Gradwell Communications. The emphasis is on clarity and providing easy access to support and information.
Navigating the Website
- Simplicity: The website is minimalist, with a clear focus on the acquisition announcement and redirection. This prevents information overload and ensures users quickly find what they’re looking for.
- Prominent Calls to Action: Buttons like “Get a quote” and direct links to Gradwell’s SIP network are clearly visible, guiding users to the next step.
- Login Access: A “Login” link is available for existing customers, ensuring they can access their accounts, presumably through Gradwell’s portal now. This is a critical feature for customer retention and service continuity.
Customer Support Channels
The website excels in providing readily available contact information for support, which is paramount for any service provider. Queenspark-academy.co.uk Review
- Dedicated Support Number: “Support 01225 800 888” is clearly listed, offering direct phone access.
- General Sales/Enquiry Number: “Sales 01225 800 800” serves as the primary contact for new enquiries, now directed towards Gradwell.
- Email Support: “[email protected]” provides an alternative written communication channel. The email address itself confirms the integration with Gradwell.
Grapevineconnect.co.uk Pricing and How to Get a Quote
The Grapevineconnect.co.uk website itself does not display specific pricing plans, which is standard for B2B telecommunications solutions. These services are often tailored to a business’s specific size, needs, and existing infrastructure, making a one-size-fits-all price list impractical.
Obtaining Pricing Information
To get pricing for services previously offered by Grapevine Connect (now under Gradwell Communications), the website directs users to:
- “Get a quote” Button: This is the primary call to action for prospective customers. Clicking it likely leads to a contact form or prompts a phone call to Gradwell’s sales team.
- Direct Contact: Users are encouraged to call “Sales 01225 800 800” or email “[email protected]” for specific pricing and solutions tailored to their business needs.
Factors Influencing Business Communication Costs
When inquiring about a quote, businesses should be prepared to provide details on:
- Number of Users/Extensions: This is a key factor, as most cloud communication services are priced per user per month.
- Required Features: Basic calling, video conferencing, team messaging, contact centre features, call recording, CRM integrations all influence the cost.
- Connectivity Needs: Type of broadband, dedicated lines, or SIP trunks required.
- Existing Infrastructure: Whether new hardware is needed or if existing equipment can be integrated.
- Contract Length: Longer contracts often come with lower monthly rates.
Grapevineconnect.co.uk vs. Competitors (via Gradwell)
Since Grapevine Connect is now part of Gradwell Communications, any comparison should really be between Gradwell’s offerings and other major players in the UK business communications market. Gradwell, with its long history and in-house developed technology, competes against a range of providers from large incumbents to agile cloud-native specialists.
Gradwell’s Competitive Edge (as the parent company)
- In-house Technology: Gradwell highlights its “cutting-edge cloud technology developed in-house by our expert team” and that its “services were born in the cloud and continue to evolve based on the development of our own intellectual property.” This suggests a degree of control over their platform and potentially faster innovation compared to resellers.
- Largest 3CX Partner in EMEA: Being the largest 3CX partner in EMEA (Europe, Middle East, and Africa) is a significant credential. 3CX is a popular software-based IP PBX, and this partnership indicates deep expertise and preferential access to its features and support.
- Comprehensive Portfolio: Gradwell offers its own Wave business phone system, SIP network, 3CX, Microsoft Teams integration, business mobile, and connectivity. This broad portfolio allows them to cater to diverse business needs and potentially offer bundled solutions.
- UK Focus: As a UK-based company with dedicated UK support numbers, they may appeal more to local businesses seeking localised service and understanding of regional regulations.
How Gradwell Stacks Up Against Alternatives
When comparing Gradwell to competitors like RingCentral, 8×8, Vonage, or even traditional players like BT Business:
- Feature Set: Global players like RingCentral and 8×8 often offer an incredibly broad and deep feature set, particularly in unified communications and contact centre solutions, due to their larger scale and investment. Gradwell’s offerings, while comprehensive, might be more tailored to the typical UK SMB/SME market.
- Pricing Transparency: Cloud-native providers often have more transparent, tier-based pricing online, whereas Gradwell, like many B2B providers, requires a quote for tailored solutions.
- Integration: While Gradwell highlights Microsoft Teams integration, some competitors offer a wider array of out-of-the-box integrations with popular CRM, ERP, and productivity tools.
- Target Audience: Gradwell appears well-suited for small to medium-sized businesses in the UK looking for a reliable, comprehensive, and potentially bespoke cloud communication solution with strong local support. Larger enterprises with complex global requirements might lean towards providers with a more expansive international footprint.
- Service Model: Gradwell’s focus on in-house development and a strong 3CX partnership provides a distinct service model that differentiates it from pure resellers.
How to Cancel Grapevineconnect.co.uk Subscription (via Gradwell)
Since Grapevine Connect services have been acquired by Gradwell Communications, any cancellation of services or subscriptions originally made through Grapevine Connect would now need to be handled through Gradwell’s established cancellation procedures. It’s crucial for customers to refer to their existing service agreements and Gradwell’s terms and conditions.
General Steps for Cancelling Business Services
While specific details would come from Gradwell directly, here’s a general guide on how one might approach cancelling a business communication service subscription:
- Review Your Contract: The first and most critical step is to review the original service agreement or contract with Grapevine Connect (which would now be managed by Gradwell). This document will outline the notice period required for cancellation, any early termination fees, and the specific procedure for cancellation. Typical notice periods for business contracts can range from 30 to 90 days.
- Contact Gradwell Support: The Grapevineconnect.co.uk website clearly directs existing customers to “reach out to [email protected] or call us on 01225 800 800 if you have any questions.” This is the official channel for initiating any service changes, including cancellations.
- Submit Formal Notification: Many business service providers require a formal written notification of cancellation, often via email or post, to ensure there is a clear record. This helps avoid disputes over notice periods or termination dates.
- Confirm Termination Date and Final Bill: Once the cancellation request is processed, confirm the exact termination date of services and clarify any final billing charges, including any pro-rated amounts or early termination fees.
- Data Retrieval/Migration: If applicable, plan for any data retrieval or migration of numbers/services to a new provider before the service is fully terminated.
Important Considerations for Cancellation
- Notice Periods: Failing to adhere to the contractual notice period can result in charges for services even after you’ve stopped using them.
- Early Termination Fees: If you are cancelling before the end of a fixed-term contract, there may be penalties or fees as outlined in your agreement.
- Number Porting: If you wish to keep your existing phone numbers, inquire about the number porting process well in advance. This can sometimes take time.
- Service Handover: Ensure a smooth transition to any new service provider to avoid downtime for your business communications.
There is no mention of a free trial specific to Grapevine Connect on the provided homepage text, so information on “How to Cancel Grapevineconnect.co.uk Free Trial” is not applicable directly from this review. However, if Gradwell offers free trials for their services, the cancellation procedure would typically be similar to a subscription cancellation, but often with more lenient terms and shorter notice periods specific to trial agreements. Users should always check the terms of any trial agreement before signing up.
FAQ
What is Grapevineconnect.co.uk?
Grapevineconnect.co.uk is a website that now serves as a portal for former Grapevine Connect customers, announcing its acquisition by Gradwell Communications in 2024. It directs users to Gradwell for all services and support.
Is Grapevineconnect.co.uk still active as a standalone company?
No, Grapevineconnect.co.uk is no longer active as a standalone service provider. Its operations and customer base have been absorbed by Gradwell Communications. Clean4me.co.uk Review
Who acquired Grapevine Connect?
Gradwell Communications, a UK-based cloud technology and communications provider established in 1998, acquired Grapevine Connect in 2024.
What services does Gradwell Communications offer?
Gradwell Communications offers a range of business communication solutions including cloud phone systems (Wave), SIP networks, unified communications leveraging 3CX and Microsoft Teams, business mobile services, and connectivity offerings.
Are existing Grapevine Connect customers affected by the acquisition?
According to the website, existing Grapevine Connect customers are in “safe hands” and their services will continue under Gradwell Communications. They should direct all enquiries to Gradwell’s support.
How can I contact Gradwell Communications?
You can contact Gradwell Communications for sales on 01225 800 800, for support on 01225 800 888, or via email at [email protected].
Where can I find pricing for services from Gradwell Communications?
Specific pricing plans are not listed directly on Grapevineconnect.co.uk. You need to contact Gradwell’s sales team via phone or email, or use the “Get a quote” option, for tailored pricing based on your business needs.
Is Gradwell Communications a reputable company?
Yes, Gradwell Communications has been operating since 1998 and is described as the largest 3CX partner in EMEA, indicating a strong reputation and significant presence in the cloud communications market.
What is the mission of Gradwell Communications?
Gradwell’s mission is to empower businesses with effective communications solutions, understanding individual needs to support them collectively on their journey.
Can I integrate Microsoft Teams with Gradwell’s phone system?
Yes, Gradwell’s solution portfolio includes award-winning unified communications leveraging Microsoft Teams, allowing you to turn Microsoft Teams into your business phone system.
Does Gradwell offer solutions for small businesses?
Yes, Gradwell offers solutions described as “Fast and easy to use. Perfect for small businesses,” as well as customisable hosted PBX for growing companies.
How do I log in to my Grapevine Connect account now?
The Grapevineconnect.co.uk website has a “Login” link, which likely redirects to the Gradwell Communications customer portal for existing Grapevine Connect users. Engine-table.co.uk Review
Where is Gradwell Communications based?
While not explicitly stated on the Grapevine Connect page, Gradwell Communications is a UK-based company. Their primary contact numbers suggest a UK operation.
What kind of testimonials are on the Grapevineconnect.co.uk page?
The page features positive testimonials from directors and desktop engineers at UK companies such as Magic Beans, Electropages Media, and Apricot Accounting, highlighting cost-effectiveness, support, and ease of expansion.
Is it ethical to use business communication services like Gradwell’s?
Yes, from an Islamic perspective, business communication services like those offered by Gradwell are generally permissible and ethical as they facilitate lawful trade, education, and social interaction without promoting forbidden activities.
Can I get mobile services from Gradwell Communications?
Yes, Gradwell’s solution portfolio includes business mobile offerings alongside their other communication and connectivity services.
What is SIP network and does Gradwell provide it?
SIP (Session Initiation Protocol) network or SIP trunks provide voice connectivity over the internet for IP-based phone systems. Yes, Gradwell offers its own SIP network as part of its solution portfolio.
How long has Gradwell Communications been in business?
Gradwell Communications has been delivering cloud technology and communication solutions since 1998, giving them over two decades of experience.
If I was a Grapevine Connect customer, do I need to re-sign a contract with Gradwell?
The website states existing customers are in “safe hands,” implying continuity. However, it’s advisable to clarify your contract status and terms directly with Gradwell support or review any communications they have sent regarding the acquisition.
Are there any early termination fees if I cancel my Gradwell (formerly Grapevine Connect) service?
Cancellation terms, including notice periods and potential early termination fees, would be governed by your original contract with Grapevine Connect, now managed under Gradwell’s terms and conditions. You should review your contract or contact Gradwell support for specific details.
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