Optionscare.co.uk Review

Based on checking the website, Optionscare.co.uk appears to be a legitimate provider of health and social care services in the United Kingdom. However, a strict review reveals several areas where the website could improve to build greater trust and provide a more comprehensive user experience, particularly concerning transparent information and regulatory compliance.

Overall Review Summary:

Website Design & User Experience: Functional but basic, lacking advanced features found on leading care provider websites.
Clarity of Services: Services are outlined, but details regarding specific care plans, geographical coverage beyond Stevenage, and service customisation are somewhat limited.
Transparency & Trust Signals: Limited immediate visibility of CQC registration, insurance details, or robust staff vetting processes on the homepage.
Contact Information: Email provided, but no immediate phone number or physical address for the main office (beyond Stevenage mention) visible on the homepage.
Testimonials: Included, but more diverse and verifiable testimonials would enhance credibility.
Pricing Information: No pricing details available on the homepage, which is common for personalised care but still a point of opacity.
Ethical Considerations: The services offered (home care, condition-led care, palliative care) align with Islamic ethical principles of supporting the vulnerable, maintaining dignity, and compassionate assistance.

Optionscare.co.uk presents itself as a local, independent care provider based in Stevenage, focusing on home care, condition-led care, and palliative care. Their stated values of ‘Character,’ ‘Respect,’ ‘All In Team work,’ ‘Focussing on a person-centred, holistic approach,’ ‘Reality,’ ‘Education,’ and ‘Reflection’ resonate with principles of good care. While the core services themselves are deeply ethical and align with Islamic principles of aiding the elderly and infirm, the website’s presentation could be more robust to instil immediate confidence. For instance, readily available information regarding their CQC (Care Quality Commission) registration status, detailed insurance policies, and clear geographical service areas would significantly enhance their transparency and legitimacy.

Best Alternatives for Ethical Home Care Services:
For those seeking comprehensive and ethical home care services in the UK, considering providers with well-established reputations, clear regulatory compliance, and extensive service details readily available on their platforms is crucial.

Bluebird Care
- Key Features: Extensive network across the UK, CQC-regulated, offers companionship, domiciliary care, live-in care, and specialist care (dementia, palliative). Strong emphasis on person-centred care.
- Average Price: Varies significantly based on care needs and hours; typically £20-£30 per hour for domiciliary care, higher for live-in.
- Pros: Wide coverage, strong regulatory compliance, detailed service offerings, good reputation.
- Cons: Pricing requires direct consultation, not always available in every very rural location.
Home Instead
- Key Features: Focuses on companionship and relationship-led care, minimum one-hour visits, CQC-regulated, comprehensive training for CareGivers. Specialises in elderly care, dementia care, and palliative support.
- Average Price: Similar to Bluebird Care, hourly rates often between £20-£35.
- Pros: Highly person-centred, reputable brand, excellent CareGiver training and matching.
- Cons: Can be more expensive than some smaller providers, minimum visit times may not suit all needs.
Care UK
- Key Features: One of the largest independent providers in the UK, offers residential care, nursing care, and some home care services. CQC-regulated. Known for high standards of care.
- Average Price: Varies widely, generally competitive for comprehensive services.
- Pros: Large, established organisation, broad range of services, strong compliance.
- Cons: Home care services might be less prominent than their residential offerings, pricing complex.
Right at Home
- Key Features: International brand with a strong UK presence, focuses on high-quality, personalised care, CQC-regulated. Services include personal care, companionship, dementia care.
- Average Price: Typically £20-£30 per hour.
- Pros: Focus on quality and client satisfaction, good CareGiver retention, strong local offices.
- Cons: Not as widespread as some larger networks, requires direct consultation for exact services.
Helping Hands Home Care
- Key Features: Specialises in live-in care and visiting care, with over 30 years of experience. CQC-regulated. Offers support for various conditions including dementia, Parkinson’s, and stroke recovery.
- Average Price: Live-in care starts from around £1,200 per week, visiting care from £20 per hour.
- Pros: Long-standing experience, strong specialisation in live-in care, dedicated care teams.
- Cons: Live-in care can be a significant investment, hourly care might be less flexible in some areas.
Elder.org
- Key Features: A digital platform connecting families with live-in care professionals across the UK. Streamlines the process of finding vetted carers. CQC-regulated.
- Average Price: Live-in care from £950 per week (excluding carer’s food allowance).
- Pros: Innovative platform, simplifies carer search, transparent pricing (for live-in), wide network.
- Cons: Primarily focused on live-in care, less emphasis on short, hourly visits.
Radfield Home Care
- Key Features: Family-run business with a focus on holistic care and wellbeing, CQC-regulated. Offers domiciliary care, companionship, and specialist care.
- Average Price: Around £20-£28 per hour.
- Pros: Strong family values, emphasis on carer wellbeing (which translates to better care), good community involvement.
- Cons: Franchise model means service quality can vary slightly by location, not as large a national footprint as some competitors.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Optionscare.co.uk Review & First Look

Optionscare.co.uk presents itself as a local, independent health care service provider based in Stevenage, United Kingdom. From a first glance, the website aims to convey a sense of community, care, and support for individuals needing assistance to live independently within their homes. The site’s design is clean, though somewhat basic, focusing on text-based information rather than rich multimedia.

Initial Impressions and Aesthetic Analysis

The homepage is functional, providing an overview of their philosophy and services. While it’s clear and easy to navigate, it lacks the modern, interactive elements often seen on leading care provider websites. There’s no immediate visual emphasis on their CQC rating, which is a crucial trust signal in the UK care sector. The use of a simple contact email on the homepage, without a prominent phone number or a clear physical address beyond a mention of Stevenage, could be perceived as a minor trust deficit for some users seeking immediate reassurance or comprehensive contact options.

Stated Mission and Values

Options Health Care Services explicitly states its recognition of “the importance of community, of care, of supporting and influencing how people live within their communities.” This aligns with a compassionate approach to care. Their listed values—Character, Respect, All In Team work, Focussing on a person-centred, holistic approach, Reality, Education, and Reflection—are all positive and reflect best practices in the care industry. They also highlight adherence to the “6 Cs of health and social care: Care, Compassion, Competence, Commitment, Communication, Courage,” which are foundational pillars for ethical care provision in the UK.

Immediate Trust Signals and Their Absence

For a care provider, paramount trust signals include clear CQC registration, detailed information about staff vetting and training, and comprehensive contact details. While the website mentions partnerships in the training sector and implies experienced staff, these details are not immediately presented with the transparency one might expect. The absence of a CQC rating prominently displayed on the homepage, or a direct link to their CQC profile, means users would need to actively search for this crucial information, potentially reducing immediate trust.

Understanding Optionscare.co.uk’s Service Offerings

Optionscare.co.uk outlines a range of services designed to support individuals in their own homes, promoting independence and quality of life. These services are broadly categorised into Home Care, Condition-Led Care, and Palliative Care, aiming to provide a flexible and holistic approach to meet diverse client needs.

Home Care Services

The Home Care section details support for daily living activities and social engagement.

Companionship: Carers spend time with clients, engaging in conversation, watching television, or going for short walks. This service addresses social isolation, a significant concern for many elderly or homebound individuals.
Household Activities: Assistance with light housekeeping tasks such as dusting, vacuuming, washing, ironing, and changing bed linen. Support with meal preparation and food shopping is also offered, crucial for maintaining nutrition and a clean living environment.
Social Activities: Carers support clients in engaging with their community, including meeting friends or attending local clubs. This encourages social participation and mental well-being.
Daily Routine Support: Reminders for medication, doctor’s appointments, and other routine tasks, vital for clients who need assistance in managing their day-to-day responsibilities independently.
Day Trips Out: Accompaniment on short day-to-day outings and longer day trips, promoting mobility and engagement with the outside world.

Condition-Led Care

This service focuses on providing specialised support for individuals with specific conditions and illnesses, enabling them to remain safely in their homes.

Specialised Experience: The website states that the vast majority of their care workers have experience in condition-led care, with many having specific training or years of experience with certain conditions. This is a critical point, as specialised knowledge is essential for effective care for complex health needs.
Person-Centred and Flexible: Emphasis is placed on working with the client and their family/advocate to choose the right care practitioner and schedule. This flexibility can include usual working hours (8 AM – 6 PM), overnight care, or 24-hour live-in care, offering comprehensive coverage.
Benefits of Home-Based Care: The service aims to be a preferred alternative to moving into residential care, highlighting the comfort and familiarity of one’s own home. This aligns with many individuals’ desire for autonomy and independence.

Palliative Care

Optionscare.co.uk offers support for individuals with incurable illnesses, focusing on comfort, dignity, and holistic support during the end-of-life journey.

Holistic Approach: Palliative care focuses on controlling pain and other distressing symptoms, alongside providing psychological, social, and spiritual support for the client and their family. This holistic view addresses the “whole” person, not just the physical illness.
Early Intervention: Palliative care may be received early in the illness alongside other therapies, not just at the very end of life. This proactive approach can significantly improve quality of life.
Carer Training: The website mentions partnerships in the training sector to provide appropriate training for their carers on managing clients in such sensitive situations. This is paramount for providing compassionate and effective end-of-life care.

Optionscare.co.uk’s Operational Framework

Understanding how Optionscare.co.uk operates provides insight into their approach to delivering care services. Their framework appears to be built on core values, a flexible service model, and a commitment to staff development.

Philosophy of Care Delivery

Optionscare.co.uk positions itself on a philosophy that prioritises the individual and their integration within the community. Their mention of “flexible, holistic approach” suggests a tailored service rather than a one-size-fits-all model. This is critical in care, as each individual’s needs, preferences, and circumstances are unique. The aim to be a “preferred alternative to moving into residential care” highlights their focus on enabling independent living, which is often a strong preference for clients and their families. This approach aligns with modern care trends that favour home-based support over institutionalisation where appropriate. Dsdalgleish.co.uk Review

Staffing and Training

The website mentions that the “vast majority of our care workers have experience in condition led care and many lean towards caring for those with a certain condition for which they have many years of experience or even specific training.” This suggests a commitment to specialised care. Furthermore, in the palliative care section, they state having “partners in the training sector that provide the right and appropriate for our carers on how to manage a client in such a situation.” While these statements indicate a recognition of the importance of qualified staff, further transparency on the specific training programmes, certification processes, and ongoing professional development would greatly enhance trust. Details on their recruitment process, including background checks and safeguarding policies, would also be beneficial for potential clients.

Geographical Coverage and Operational Scope

The website clearly states, “Options Health Care Service has its Head office in Stevenage; we are the local independent care providers of choice.” This indicates their primary service area is Stevenage and its immediate surroundings. For potential clients outside this locale, it’s important to recognise that Optionscare.co.uk’s services might not be available. A more precise map or list of specific areas covered would be helpful for clarity. As a “local independent care provider,” their operational scope might differ significantly from larger, national chains, potentially offering a more personalised local service but with less widespread availability.

Optionscare.co.uk: Pros & Cons

A critical review of Optionscare.co.uk reveals both strengths and areas that could be improved to enhance user trust and service clarity.

Strengths and Advantages

Ethical Service Offering: The core services of home care, condition-led care, and palliative care are inherently ethical and align with Islamic principles of compassion, dignity, and support for the vulnerable members of society. This is a significant positive.
Focus on Independence: The emphasis on enabling individuals to remain in their own homes is a major advantage, as it supports personal autonomy and maintains familiarity, which is often crucial for well-being.
Holistic and Person-Centred Approach: The stated commitment to a “holistic approach” and “person-centred” care means services are tailored to individual needs, considering not just physical but also psychological, social, and spiritual aspects.
Specialised Care Indication: The claim that many carers have experience or specific training in condition-led care is a positive, suggesting a capacity to handle diverse and complex health needs.
Palliative Care Expertise: Offering palliative care with trained staff and a holistic outlook is commendable, providing vital support during sensitive end-of-life phases.
Local and Independent: Being a “local independent care provider” can often mean more personalised attention and a deeper understanding of the local community’s needs, potentially offering a more intimate service compared to large corporations.

Areas for Improvement and Potential Cons

Lack of CQC Transparency on Homepage: The Care Quality Commission (CQC) rating is a fundamental trust signal in UK care. Its absence from the prominent areas of the homepage (or a direct link to their CQC profile) is a significant oversight. Users often look for this first to ascertain legitimacy and quality.
Limited Contact Information: While an email is provided, the immediate lack of a prominent phone number and full physical address (beyond “Head office in Stevenage”) on the homepage can reduce immediate trust and accessibility.
Absence of Pricing Information: No pricing details are available on the website. While bespoke care services often require a consultation for exact quotes, providing a general pricing structure or hourly rate ranges would be beneficial for potential clients to gauge affordability.
Basic Website Design and User Experience: The website is functional but lacks modern design elements, interactive features, or comprehensive visual aids that could enhance engagement and user confidence. More robust multimedia content (e.g., videos, detailed staff profiles with photos) could humanise the service.
Limited Testimonial Diversity: While there are testimonials, a greater number and variety of testimonials, perhaps with more detail or even video clips, would strengthen credibility. Verifiable third-party reviews (e.g., Trustpilot, Google Reviews) would also be a strong addition.
Lack of Detailed Staff Vetting/Training: While training is mentioned, explicit details on their recruitment process, background checks, safeguarding policies, and ongoing professional development for carers are not readily apparent. This information is crucial for client reassurance.
Geographical Scope Unclear Beyond Stevenage: While stating they are “local independent care providers of choice” in Stevenage, a clearer definition of their exact service area (e.g., surrounding towns, specific postcodes) would prevent confusion for potential clients just outside Stevenage.

Optionscare.co.uk Alternatives

When seeking reliable and ethical home care services in the UK, it’s wise to explore established providers with strong reputations, transparent regulatory compliance, and a clear commitment to client well-being. These alternatives offer a range of services from companionship to specialised medical care, all while adhering to high standards of care and ethics.

Well-Established UK Care Providers

Bluebird Care: Known for its extensive network across the UK, Bluebird Care is a leading provider of domiciliary care, live-in care, and specialist services such as dementia and palliative care. They are CQC-regulated, with individual franchise offices having their own CQC ratings readily available. Their focus on person-centred care and robust training for their care assistants makes them a highly reputable choice. Bluebird Care
Home Instead: Home Instead is renowned for its relationship-led care approach, with a strong emphasis on companionship and building trust between clients and their CareGivers. They offer flexible care options, including personal care, dementia care, and respite care. Each local office is CQC-regulated, and their commitment to excellent client outcomes is evident in their positive reviews. Home Instead
Care UK: As one of the largest independent providers of health and social care, Care UK offers a wide array of services including residential care, nursing care, and some home care solutions. They are fully CQC-compliant, and their scale allows them to offer comprehensive support for diverse and complex needs. Care UK
Right at Home: This international brand has a significant presence in the UK, focusing on high-quality, personalised care at home. Their services include personal care, companionship, and specialist care for conditions like dementia and Parkinson’s. Right at Home prioritises matching clients with compatible carers and maintaining rigorous training standards. Each branch is CQC-regulated. Right at Home

Specialised and Technology-Driven Alternatives

Helping Hands Home Care: With over three decades of experience, Helping Hands is a prominent name in live-in care and visiting care. They offer a wide range of support for complex needs, including neurological conditions, stroke recovery, and palliative care. Their long history and specialisation make them a strong option for those requiring continuous or intensive support. Helping Hands Home Care
Elder.org: This innovative online platform connects families with live-in carers across the UK. Elder aims to simplify the process of finding and managing live-in care, offering transparent pricing and a streamlined matching service. They conduct thorough vetting of carers and are CQC-regulated for their managed services, providing a modern approach to care coordination. Elder.org
Radfield Home Care: A family-run business, Radfield Home Care focuses on providing high-quality, relationship-led care. They offer domiciliary care, companionship, and specialist care, with a strong emphasis on the well-being of both clients and their care professionals. Their local offices are CQC-regulated, and they promote a holistic approach to care. Radfield Home Care

Considerations When Choosing a Care Provider

When selecting an alternative, always verify:

CQC Registration and Rating: Check the provider’s and individual branch’s current CQC rating on the CQC website (www.cqc.org.uk). This is paramount for quality assurance.
Detailed Service Offerings: Ensure the provider clearly outlines the specific services they offer and whether they meet your unique needs.
Transparent Pricing: While exact quotes require assessment, reputable providers often give an indication of hourly rates or package costs.
Staff Training and Vetting: Inquire about their recruitment processes, background checks, and ongoing professional development for their care staff.
Insurance and Safeguarding Policies: Confirm they have adequate insurance coverage and robust safeguarding procedures in place to protect clients.
Testimonials and References: Look for independent reviews and, if possible, seek references from other clients.

Regulatory Compliance and Trust Factors for Optionscare.co.uk

For any health and social care provider in the UK, adherence to regulatory standards is non-negotiable. The Care Quality Commission (CQC) is the independent regulator of health and social care in England. Their role is to ensure that care services are safe, effective, caring, responsive, and well-led.

The Importance of CQC Registration and Ratings

The CQC registers, monitors, inspects, and rates health and social care services. These ratings (Outstanding, Good, Requires Improvement, Inadequate) are vital indicators of a service’s quality and compliance. For potential clients and their families, a CQC rating provides objective assurance about a provider’s standards.

Safety: Are people protected from abuse and avoidable harm?
Effectiveness: Does people’s care, treatment, and support achieve good outcomes, promote a good quality of life, and are evidence-based where possible?
Caring: Are staff treating people with compassion, kindness, dignity, and respect?
Responsiveness: Are services organised so that they meet people’s needs?
Well-led: Does the leadership, management, and governance of the organisation assure the delivery of high-quality person-centred care, support learning, and promote an open and fair culture?

Optionscare.co.uk’s CQC Status (Based on Website Information)

The Optionscare.co.uk homepage does not prominently display its CQC registration number or a direct link to its CQC profile. While the website mentions “care” and implies adherence to ethical standards, the immediate absence of this crucial information is a significant point of concern from a trust perspective. Users seeking care services are typically advised to verify CQC registration and the latest inspection report directly on the CQC website (www.cqc.org.uk) using the provider’s full name or registration number. Without this readily available information, potential clients must take extra steps to ascertain the service’s regulatory compliance, which can be a deterrent.

Other Trust Factors and Transparency

Beyond CQC, other factors contribute to a provider’s trustworthiness:

Clear Contact Information: A prominent phone number, full physical address, and a dedicated contact page (beyond just an email on the homepage) are essential.
Safeguarding Policies: Information on how the service protects vulnerable adults from harm, including clear safeguarding policies and procedures.
Insurance Details: While not always publicly displayed, information on professional indemnity and public liability insurance provides peace of mind.
Client Testimonials and Reviews: Authentic and diverse testimonials, preferably from third-party review sites, enhance credibility. Optionscare.co.uk includes some testimonials, but more diversity and perhaps links to external review platforms would be beneficial.
Detailed Staff Information: Information on staff qualifications, recruitment processes, background checks (DBS checks), and ongoing training programmes builds confidence in the quality of care professionals.

Understanding the User Experience on Optionscare.co.uk

The user experience (UX) of a website plays a crucial role in how potential clients perceive a service. For a care provider, an intuitive, informative, and reassuring website can be as important as the quality of care itself. S1-design.co.uk Review

Navigability and Information Architecture

Optionscare.co.uk features a relatively simple navigation structure. The main menu items appear to be limited, focusing on core service areas like “Home Care,” “Condition Led Care,” and “Palliative Care.” This simplicity means users can quickly find basic information about these services. However, the depth of information within each section is somewhat limited. For instance, detailed FAQs, client onboarding processes, or specific geographic service boundaries are not immediately apparent.

Content Clarity and Readability

The text on the website is generally clear and uses straightforward language, avoiding overly complex jargon. This is a positive aspect, as it makes the information accessible to a broad audience, including elderly individuals or their families who may be stressed and seeking easy-to-understand solutions. The formatting uses paragraphs and bullet points, aiding readability. However, there is a lack of visual hierarchy or interactive elements that could break up large blocks of text and guide the user’s eye more effectively.

Visual Design and Accessibility

The visual design of Optionscare.co.uk is minimalistic. While clean, it lacks modern aesthetic appeal and the warmth often associated with care services. There are no prominent images of staff interacting with clients, or engaging multimedia content like videos explaining their services or showing their facilities (if applicable). From an accessibility standpoint, the basic design might be beneficial for users with slower internet connections or older browsers. However, a more robust check for contrast ratios, font sizes, and keyboard navigation is always recommended to ensure compliance with web accessibility guidelines (e.g., WCAG 2.1), particularly for a demographic that may include visually impaired or motor-impaired users.

Call-to-Actions and Engagement

The primary call-to-action appears to be contacting them via email (“[email protected]“). While this provides a direct communication channel, the absence of other prominent calls-to-action like “Request a Callback,” “Get a Free Assessment,” or “Download a Brochure” means potential clients have fewer options to engage further. A contact form or a dedicated contact page with full details (phone, address, office hours) would significantly improve user engagement and lead generation capabilities.

How to Assess and Choose a Home Care Provider

Choosing a home care provider is a significant decision that impacts the well-being and quality of life for individuals and their families. A systematic approach, focusing on regulatory compliance, service suitability, and transparent communication, is essential.

Verifying CQC Registration and Reports

The first and most critical step is to check the provider’s registration and latest inspection report on the Care Quality Commission (CQC) website (www.cqc.org.uk).

Search by Name or Location: Use the provider’s exact name or the location of their office to find their CQC profile.
Review the Rating: Look at their overall rating (Outstanding, Good, Requires Improvement, Inadequate) and the ratings for each key question (Safe, Effective, Caring, Responsive, Well-led).
Read the Full Report: Don’t just look at the rating; read the detailed inspection report to understand the strengths and areas for improvement, and any enforcement actions taken. This provides invaluable insight into their operational standards.
Check for Conditions: See if there are any conditions on their registration that might limit what services they can provide.

Assessing Service Suitability and Customisation

Match Needs to Services: Clearly define the care needs of the individual (e.g., personal care, medication management, dementia care, companionship, overnight support, live-in care). Then, ensure the provider explicitly offers these services.
Flexibility: Does the provider offer flexible care plans that can adapt as needs change? Can they provide care for short periods (respite) or on an ongoing basis?
Specialist Care: If specialist care is required (e.g., for specific medical conditions, palliative care), verify that the provider has staff with relevant training and experience. Ask for details on their training programmes.
Person-Centred Approach: Enquire about how they develop individualised care plans. Do they involve the client and family in the planning process?

Understanding Staffing, Training, and Safeguarding

Recruitment and Vetting: Ask about their recruitment process, including DBS (Disclosure and Barring Service) checks, reference checks, and right-to-work checks.
Training and Development: Inquire about initial training for carers and ongoing professional development. Do they provide specialist training for complex needs?
Staff Consistency: How do they ensure continuity of care, so the client sees familiar faces? What are their policies on sick leave or holiday cover?
Safeguarding: Understand their safeguarding policies and procedures for protecting vulnerable adults from abuse and neglect. Know who to contact if you have concerns.

Pricing, Contracts, and Hidden Costs

Transparent Pricing: Obtain a clear breakdown of costs. Ask about hourly rates, daily rates, and any additional charges (e.g., for travel, specific equipment, out-of-hours care).
Contractual Terms: Carefully read the terms and conditions of the care contract. Understand cancellation policies, notice periods, and how often prices are reviewed.
Funding Options: Discuss payment methods and any assistance with navigating funding options, such as local authority funding or direct payments.

References and Reputation

Testimonials and Reviews: Look for independent reviews on platforms like Trustpilot, Google Reviews, or local authority websites.
Ask for References: Reputable providers should be willing to provide references from current or past clients.
Meet the Team: If possible, meet the care manager and some of the potential carers before committing to the service. This allows you to assess their professionalism and approachability.

FAQ

What is Optionscare.co.uk?

Optionscare.co.uk is a website for Options Health Care Services, an independent care provider based in Stevenage, United Kingdom, offering home care, condition-led care, and palliative care services.

Is Optionscare.co.uk a legitimate care provider?

Based on the website’s description of services and values, Optionscare.co.uk presents itself as a legitimate care provider. However, for full assurance, it’s recommended to verify their CQC registration directly on the Care Quality Commission website (www.cqc.org.uk).

What types of care does Optionscare.co.uk offer?

Optionscare.co.uk offers three main types of care: Home Care (companionship, household activities, social support), Condition-Led Care (specialised support for specific health conditions), and Palliative Care (end-of-life care focusing on comfort and holistic support).

Where is Optionscare.co.uk based?

Optionscare.co.uk states that its Head Office is in Stevenage, and they are a “local independent care provider of choice” for that area. Nettyscleaning.co.uk Review

Does Optionscare.co.uk provide 24-hour care?

Yes, Optionscare.co.uk states that their care practitioners can be available during usual working hours (around 8 AM – 6 PM), overnight, or provide 24-hour live-in care.

How does Optionscare.co.uk ensure quality of care?

The website mentions adherence to the “6 Cs of health and social care” (Care, Compassion, Competence, Commitment, Communication, Courage) and states that their carers have experience and training, particularly for condition-led and palliative care.

Does Optionscare.co.uk display its CQC rating on its website?

No, the Optionscare.co.uk homepage does not prominently display its CQC registration number or a direct link to its CQC profile. Users would need to search the CQC website independently.

What are the “6 Cs of health and social care”?

The “6 Cs” stand for Care, Compassion, Competence, Commitment, Communication, and Courage. These are foundational values in health and social care in the UK.

Is pricing information available on the Optionscare.co.uk website?

No, pricing details for Optionscare.co.uk’s services are not publicly available on their website. Typically, care providers require a direct consultation to provide a personalised quote.

How can I contact Optionscare.co.uk?

The website provides an email address: [email protected]. A phone number or full physical address is not prominently displayed on the homepage.

Does Optionscare.co.uk offer support for social activities?

Yes, under their Home Care services, Optionscare.co.uk states that their care professionals can support clients to engage in social activities, such as meeting with friends or attending local clubs.

What is “Condition-Led Care” by Optionscare.co.uk?

Condition-Led Care is a service for individuals with specific conditions and illnesses, designed to allow them to remain safely in their own homes with specialised support from experienced carers.

What is the focus of Optionscare.co.uk’s Palliative Care?

Optionscare.co.uk’s Palliative Care focuses on making clients with incurable illnesses as comfortable as possible by controlling pain and symptoms, while also providing psychological, social, and spiritual support for the client and their family.

Are the carers at Optionscare.co.uk trained?

The website states that the vast majority of their care workers have experience in condition-led care and many have specific training. For palliative care, they mention partnerships for appropriate carer training. Cloudandfibre.co.uk Review

Can Optionscare.co.uk help with household tasks?

Yes, their Home Care services include assistance with light housekeeping tasks such as dusting, vacuuming, washing, ironing, changing bed linen, meal preparation, and food shopping.

Does Optionscare.co.uk provide reminders for medication?

Yes, their Home Care services include support with daily routines, such as reminders for taking medication and attending doctor’s appointments.

How can I get a detailed quote from Optionscare.co.uk?

To get a detailed quote, you would likely need to contact them directly via the provided email address ([email protected]) to discuss your specific care requirements.

Are there testimonials on the Optionscare.co.uk website?

Yes, the website includes a “Testimonials” section with quotes from individuals who have used or worked with Options Health Care Services.

What are the values of Optionscare.co.uk?

Optionscare.co.uk lists its values as Character, Respect, All In Team work, Focussing on a person-centred, holistic approach, Reality, Education, and Reflection.

Is Optionscare.co.uk a national care provider?

Based on the website stating they are a “local independent care provider of choice” with a Head Office in Stevenage, it suggests their primary service area is local to Stevenage, rather than national.