Citizenwindows.co.uk Review

Based on looking at the website, Citizenwindows.co.uk appears to be a legitimate and reputable company specialising in windows, doors, and conservatories within the Greater Manchester area. The site provides a substantial amount of information about their services, products, and customer testimonials.

Overall Review Summary:

• Company Name: Citizen Windows Ltd
• Established: Since 1979
• Service Area: Rochdale, Oldham, and Greater Manchester, including specific surrounding areas.
• Products Offered: uPVC Windows, Bi-Fold Doors, Composite Doors, Rock Doors, Warm Roofs, Fascias & Soffits, Conservatories, Double Glazed Units, Patio Doors, Security Doors, and more.
• Guarantees: 10-year guarantee on uPVC Windows, uPVC Doors, Composite Doors, and Rock Doors; 50-year guarantee on Fascias & Soffits.
• Accreditations: Members of Certass, endorsed by TrustMark (pending), proud members of the Guild Of Master Craftsmen.
• Customer Reviews: Highly positive, with a 4.9-star rating based on 116 Google reviews.
• Contact Information: Phone number (01706 343 913) and email ([email protected]) clearly displayed.
• Family Business: Described as a family-run business with over 50 years of experience in the industry.
• Price Promise: Will beat a cheaper written quote by £25 if it matches product quality, installation techniques, and backup service.

The website of Citizen Windows Ltd offers a comprehensive overview of their offerings, instilling confidence through transparency and detailed information. Their longevity in the industry, coupled with strong customer testimonials and professional accreditations, suggests a company dedicated to quality and customer satisfaction. They clearly outline their product range, service areas, and various guarantees, which are crucial for consumers making significant home improvement investments. The inclusion of a price promise further demonstrates their commitment to competitive value. For those in the Greater Manchester region seeking reliable window, door, and conservatory services, Citizen Windows presents itself as a solid option.

Best Alternatives for Home Improvement Products (General Ethical Alternatives for UK Customers):

When considering home improvements, especially for significant investments like windows and doors, it’s always wise to explore alternatives to ensure you find the best fit for your needs and ethical considerations. Here are some highly regarded, ethical options for similar services or broad categories in the UK:

• Angi (formerly Angie’s List) UK

  • Key Features: A broad platform for finding local home service professionals, including window and door installers. Provides verified reviews, service matching, and booking tools.
  • Average Price: Varies significantly based on the project and local contractors.
  • Pros: Wide selection of vetted professionals; transparent customer reviews; easy comparison of quotes.
  • Cons: Quality can vary between individual contractors; may require more direct communication to align on specific project details.

• Checkatrade

  • Key Features: A popular UK directory for tradespeople, where businesses are vetted and customer reviews are central. You can search for window and door installers, view their profiles, and read feedback.
  • Average Price: Project-dependent; quotes are obtained directly from tradespeople.
  • Pros: Extensive vetting process for tradespeople; large database of reviews; helpful for finding local, trusted professionals.
  • Cons: While vetted, ultimate service quality still depends on the individual company; can be overwhelming with choice.

• Rated People

  • Key Features: Connects homeowners with local tradespeople for various home improvement jobs, including window and door installation. Homeowners post their jobs, and up to three tradespeople respond with quotes.
  • Average Price: Varies per project and quotes received.
  • Pros: Efficient way to get multiple quotes quickly; tradespeople are reviewed by previous customers; good for specific, well-defined jobs.
  • Cons: Less control over which tradespeople contact you initially; relies on tradespeople actively bidding on your job.

• Everest Windows & Doors

  • Key Features: One of the UK’s most well-known window and door companies, offering a wide range of uPVC, aluminium, and timber products. Known for their comprehensive service, from design to installation and aftercare.
  • Average Price: Generally considered a premium option, prices are typically higher than smaller local firms, but they offer various financing options.
  • Pros: Strong brand reputation; extensive product range; professional installation; long guarantees.
  • Cons: Higher price point; sales process can sometimes be perceived as high-pressure by some customers.

• Britelite Windows

  • Key Features: A prominent installer of windows, doors, conservatories, and orangeries across the South East of England. They offer a diverse selection of styles and materials, focusing on energy efficiency and security.
  • Average Price: Competitive, often mid-to-high range, with customised quotes.
  • Pros: Wide coverage in the South East; good reputation for quality and service; comprehensive product offerings.
  • Cons: Geographic limitation to the South East; pricing may vary significantly by project scope.

• Safestyle UK

  • Key Features: A large national installer of uPVC windows and doors, known for their “Buy One Get One Free” promotions and competitive pricing. They focus on volume sales and quick installations.
  • Average Price: Often lower to mid-range, especially with their promotional offers.
  • Pros: National coverage; frequent promotions can lead to significant savings; fast installation times.
  • Cons: Some customers report high-pressure sales tactics; quality of products can sometimes be seen as more standard rather than premium.

• localtradesmen.com

  • Key Features: A UK platform that allows users to find local tradesmen, including window and door fitters. Users can search by postcode and service, then contact professionals directly.
  • Average Price: Varies based on local providers and project specifics.
  • Pros: Supports local businesses; direct contact with tradespeople; good for comparing multiple local options.
  • Cons: Less centralised vetting compared to some larger directories; review system might be less robust than dedicated review sites.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Citizenwindows.co.uk Review & First Look

Based on an initial comprehensive examination of the Citizenwindows.co.uk website, the company presents itself as a well-established and credible provider of window, door, and conservatory services in the Greater Manchester area. The homepage is clearly designed, offering easy navigation to their core product categories: Bespoke Bi-Folding Aluminium Doors, uPVC Windows, uPVC Conservatories, Composite Doors, Warm Roofs, and Fascias & Soffits. This immediate clarity on their offerings is a positive first impression.

The site highlights their long-standing presence, stating they’ve been “established since 1979” and are a “family run business with over 50 Years of experience within the uPVC windows and doors industry.” This emphasis on heritage and experience is a strong trust signal, suggesting stability and deep industry knowledge. They claim to have installed products for “1000`s of satisfied customers throughout the Rochdale, Oldham and Greater Manchester area,” which, if substantiated, points to significant operational scale and customer base.

A key feature immediately apparent is the display of their contact information: a phone number (01706 343 913) and email ([email protected]) are prominently featured, alongside links to their Facebook page and blog. This accessibility is vital for customer engagement and reinforces their professional image. The inclusion of “Accreditations” and “Brochures” links also suggests a commitment to transparency and providing detailed product information, which is highly beneficial for potential customers researching significant home improvements.

Citizenwindows.co.uk Features

Citizenwindows.co.uk boasts a robust set of features and service offerings, designed to cater to a broad spectrum of home improvement needs related to glazing and exterior home elements. Their product range is extensive, covering various types of windows, doors, and conservatory solutions, each highlighted with specific benefits and guarantees.

Diverse Product Range

The website clearly lists a wide array of products, ensuring customers can find solutions for almost any opening in their home.

• Windows: They offer uPVC Windows, emphasizing features like being “Stylish, Safe and Secure,” with a 10-year guarantee. They also mention services for Double Glazed Units, uPVC Triple Glazing, uPVC K-Glass, and even Single Pane Windows, alongside Double Glazing Repairs Manchester. This breadth covers both new installations and repair services for existing windows.
• Doors: Their door selection is comprehensive, including Bespoke Bi-Folding Aluminium Doors, Composite Doors (including Veka and Rock Doors), uPVC Doors, Patio Doors, Security Doors, and Internal/External Doors. The focus on specific brands like “Rock Doors” (which are known for their security and durability) adds a layer of perceived quality.
• Conservatories & Extensions: They provide uPVC Conservatories, described as versatile spaces for “a stylish lounge, a luxurious dining room or an elegant office.” Additionally, they offer Warm Roofs, a popular solution for converting conservatories into more energy-efficient, year-round living spaces, noting that “Seventy percent of these roofing systems are pre-assembled in the factory,” which hints at efficiency and quality control.
• Other Services: Beyond core windows and doors, they handle FASCIAS & SOFFITS, offering an impressive “life long 50 years guarantee” on these products, significantly longer than industry averages, indicating confidence in their materials and workmanship. They also provide Canopies and services for Failed Double Glazing.

Guarantees and Warranties

Citizen Windows places a significant emphasis on guarantees, which is a critical factor for consumers investing in home improvements.

• 10-Year Guarantee: All their uPVC Windows, uPVC Doors, Composite Doors, and Rock Doors come with a “ten years after installation” guarantee. This covers the investment, providing peace of mind to customers.
• 50-Year Guarantee: An exceptional “life long 50 years guarantee” is offered on their Fascias & Soffits, setting them apart from many competitors. This demonstrates extreme confidence in the durability and longevity of these specific products.
• Transferable Guarantee: The website mentions an “extensive, easily transferable 10-year guarantee – completely free of charge!” This is a notable benefit, as it adds value to the property if it’s sold within the guarantee period.

Accreditations and Industry Affiliations

Trust and credibility are built through verifiable third-party endorsements. Citizen Windows highlights their affiliations:

• Certass: They are “members of the industry regulatory bodies Certass,” which is a Competent Person Scheme licensed by the Department for Communities and Local Government. Certass ensures that installations comply with current building regulations without the need for local authority inspections, providing a professional and compliant service.
• TrustMark (Pending): Their endorsement by “TrustMark (pending)” is mentioned. TrustMark is a government-endorsed quality scheme that covers work a consumer chooses to have carried out in or around their home. While “pending” indicates it’s not yet fully active, the pursuit of this accreditation shows a commitment to high standards.
• Guild Of Master Craftsmen: They are “proud members of the Guild Of Master Craftsmen,” an organisation that promotes and supports high standards of artistry and workmanship. Membership is often seen as a sign of quality and reliability.
• Approved Installer: They also state they are “Approved Glazier installers for some of the most trusted manufacturers,” which suggests their installation processes meet rigorous manufacturer standards, leading to optimal product performance.

Customer-Centric Policies

Several policies are designed to enhance the customer experience and build confidence:

• Free No Obligation Quotes: A standard but essential offering, allowing potential customers to explore options without pressure.
• Price Promise: “if you find a cheaper quote in writing for your home improvements using the same quality of products, advanced installation techniques and backup service that matches Citizen Windows, we will beat that quote by £25 guaranteed!” This is a strong competitive promise, aiming to secure sales by offering superior value.
• Prompt, Professional and Efficient Service: These are core values they claim to uphold, promising minimal disruption and a high quality of work.
• Aftercare and Support: The guarantees themselves imply a commitment to aftercare, ensuring long-term satisfaction.

Local Focus and Reach

Citizen Windows clearly defines its operational area, appealing to a local customer base:

• Coverage: They explicitly state they “cover all areas of Rochdale, Oldham and Greater Manchester,” and then provide an exhaustive list of specific towns and districts within these areas, such as Ashworth, Castleton, Heywood, Chadderton, Lees, Bury, Bolton, Salford, and Wigan. This level of detail helps potential customers quickly ascertain if they fall within the service radius, reducing wasted inquiries.

In summary, Citizenwindows.co.uk presents a comprehensive and reassuring feature set. The combination of a broad product portfolio, strong guarantees, reputable accreditations, and customer-friendly policies paints a picture of a reliable and professional home improvement service provider.

Citizenwindows.co.uk Pros & Cons

Delving into the advantages and potential drawbacks of Citizenwindows.co.uk, based on the information provided on their homepage, offers a balanced perspective for potential customers. It’s like checking the specs sheet and user reviews before you commit to a new piece of kit – you want to know what you’re getting yourself into.

Pros

• Long-Standing Experience and Stability: With establishment since 1979 and “over 50 Years of experience within the uPVC windows and doors industry” as a family-run business, Citizen Windows demonstrates significant longevity and deep industry knowledge. This implies stability, reliability, and a track record of enduring through various economic cycles, which is a huge plus for high-value home improvements.
• Comprehensive Product Range: The company offers a wide variety of products, including various types of uPVC, Composite, and Aluminium doors and windows, as well as conservatories, warm roofs, fascias, and soffits. This “one-stop-shop” approach can simplify the renovation process for homeowners.
• Strong Guarantees: The 10-year guarantee on windows and doors, coupled with an impressive 50-year guarantee on fascias and soffits, provides substantial peace of mind. A transferable guarantee is an added bonus, enhancing the property’s value.
• Reputable Accreditations: Membership with Certass and the Guild Of Master Craftsmen, along with pending TrustMark endorsement, signals a commitment to quality, compliance with building regulations, and adherence to industry best practices. These are crucial third-party validations of their professionalism.
• Positive Customer Testimonials: The website proudly displays a 4.9-star rating based on 116 Google reviews. The snippets of reviews highlight common themes such as professionalism, efficiency, tidiness, good communication, fair pricing, and excellent workmanship. This strong social proof is highly influential.
• Clear Service Area: The explicit listing of specific towns and areas within Rochdale, Oldham, and Greater Manchester ensures potential customers immediately know if they are within the company’s service region, streamlining inquiries.
• Competitive Price Promise: The pledge to beat a cheaper, like-for-like written quote by £25 demonstrates confidence in their pricing and commitment to offering value, potentially saving customers money.
• Transparent Contact Information: Easily accessible phone number and email address on the homepage make it simple for customers to get in touch.

Cons

• Limited Online Quote System: While they offer “Free No Obligation Quotes” and “Book Appointment” options, there’s no immediate online configurator or estimated pricing tool. For complex projects, this is understandable, but some customers might prefer an instant, rough estimate before committing to an appointment.
• Geographic Limitation: Their services are strictly confined to Greater Manchester and its immediate surroundings. This is not a “con” for local residents, but it means those outside this area cannot utilise their services, which is a limitation for a broader audience.
• “TrustMark (pending)” Status: While the intention to secure TrustMark endorsement is positive, the “pending” status means it’s not yet a fully active accreditation. Some customers seeking immediate, full assurance might look for companies with fully active, government-backed schemes.
• Reliance on Phone/Email for Initial Engagement: The primary calls to action are to “Book Appointment” or contact via phone/email. While professional, some newer customers might prefer a more interactive initial engagement, such as a live chat option or a more detailed online inquiry form with dropdowns for specific needs.
• Depth of Product Specifications: While categories are clear, granular technical specifications for each product (e.g., U-values for windows, specific security ratings for doors) are not immediately visible on the homepage. These would typically be detailed in brochures or during consultations, but more upfront info could be helpful for comparison.
• No Online Booking Calendar: The “Book Appointment” likely leads to a contact form or phone call rather than a live calendar, which some users might find less convenient for scheduling.

Overall, the pros significantly outweigh the cons, positioning Citizenwindows.co.uk as a highly credible and customer-focused option for home improvement in their service region. The “cons” are largely minor points related to website interactivity rather than fundamental service quality or trustworthiness.

Citizenwindows.co.uk Alternatives

When you’re looking at significant home improvements like new windows and doors, it’s savvy to check out the landscape beyond just one company, no matter how good they seem. It’s like comparing different makes and models of a car before you buy – you want to ensure you’re getting the best fit, value, and ethical alignment for your needs. Here are some solid alternatives to Citizenwindows.co.uk, keeping in mind the ethical considerations and focus on quality home improvements available in the UK.

• Angi (formerly Angie’s List) UK

  • Key Features: This platform is brilliant for connecting with a wide array of local and national home service providers. You can filter by service type (windows, doors, conservatories), read verified customer reviews, and even request quotes directly from multiple businesses. It’s a great way to discover reputable smaller companies that might not have the marketing reach of larger players but offer exceptional local service.
  • Pros: Huge database of vetted contractors; transparent reviews; easy to get multiple quotes for comparison; supports local businesses.
  • Cons: The sheer volume of options can sometimes be overwhelming; quality can vary depending on the individual contractor.

• Checkatrade

  • Key Features: A highly trusted name in the UK for finding tradespeople. Checkatrade rigorously vets its members, checking qualifications, insurance, and past work. Each member has a profile showcasing their services, photos of work, and crucially, unedited customer reviews. This is your go-to for peace of mind.
  • Pros: Strict vetting process builds high trust; extensive, verified customer reviews provide deep insights; easy to find local specialists.
  • Cons: May not cover every single tradesperson in every tiny hamlet; relies on tradespeople updating their profiles consistently.

• Rated People

  • Key Features: This platform streamlines the process of getting quotes. You post your specific job requirements (e.g., “replace 3 uPVC windows”), and up to three interested, qualified tradespeople will respond with quotes. It’s efficient and puts the ball in the tradesperson’s court to impress you.
  • Pros: Quick and easy to get competitive quotes; tradespeople are pre-screened; good for specific projects.
  • Cons: You don’t choose who contacts you; response times can vary depending on job complexity and location.

• Everest Windows & Doors

  • Key Features: A household name in the UK window and door market. Everest offers a full-service experience, from design consultation and bespoke manufacturing to professional installation and robust aftercare. They are known for their high-quality products across uPVC, aluminium, and timber ranges.
  • Pros: Strong brand reputation and reliability; extensive product range and customisation options; comprehensive guarantees.
  • Cons: Generally considered a premium option, so prices can be higher; sales process can sometimes be a bit more intense than smaller, local firms.

• Britelite Windows

  • Key Features: Specialising in the South East of England, Britelite offers a wide selection of windows, doors, conservatories, and orangeries. They focus on energy efficiency, security, and aesthetics, with a strong emphasis on customer service and tailored solutions.
  • Pros: Excellent regional coverage and local expertise in the South East; good variety of stylish and energy-efficient products; strong customer focus.
  • Cons: Geographic limitation to the South East; may not be as nationally recognised as Everest.
• Safestyle UK

  • Key Features: One of the largest national installers of uPVC windows and doors. Safestyle is known for its highly competitive pricing, often featuring significant promotional offers. They focus on volume, offering efficient installation processes.
  • Pros: Widespread national availability; competitive pricing, especially with promotions; quick installation turnaround.
  • Cons: Some past customer feedback has mentioned high-pressure sales tactics; product range is primarily uPVC, so less variety if you’re looking for aluminium or timber.

• Local Window Companies via Google Maps

  • Key Features: This is a low-tech but highly effective approach. Simply searching “window companies near me” or “door installers [your city]” on Google Maps will bring up local businesses. You can then check their individual websites, read Google reviews (which are often comprehensive), and directly contact them.
  • Pros: Directly supports local businesses; often more personal service; can sometimes find more flexible pricing.
  • Cons: Requires individual research for each company; less centralised vetting compared to dedicated review platforms.

When choosing an alternative, always compare like-for-like quotes, check reviews across multiple platforms, and ensure the company provides comprehensive guarantees and transparent communication. It’s your home, so take your time to make the right choice.

How to Cancel Citizenwindows.co.uk Subscription / Free Trial

This section isn’t directly applicable to Citizenwindows.co.uk, as they operate as a service-based business for home improvements (windows, doors, conservatories) rather than offering subscriptions or free trials for software or digital content. Their model involves one-off purchases and installations.

For service-based businesses like Citizen Windows, “cancellation” typically refers to:

1. Cancelling a Quotation or Consultation: If you’ve requested a quote or a home visit for a consultation and decide not to proceed, you simply inform them that you no longer require their services. There’s no contractual obligation at this stage.
2. Cancelling an Order (Post-Contract Signing): If you have signed a contract for an installation, the terms for cancellation would be outlined within that legal document.
   • Cooling-Off Period: Under UK consumer law (specifically the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), for contracts signed off-premises (e.g., in your home) or at a distance (e.g., online or over the phone), you typically have a 14-day “cooling-off” period. During this time, you can usually cancel without penalty. The company must provide you with cancellation information.
   • Beyond the Cooling-Off Period: If you cancel after this period, or if the contract falls outside these regulations, there may be charges for materials ordered, work commenced, or other contractual clauses. It’s crucial to review your signed contract carefully.
   • Steps for Cancellation:
     • Review Your Contract: Always check the cancellation clauses in the document you signed with Citizen Windows. This is your primary reference.
     • Contact Them Directly: Get in touch with Citizen Windows as soon as possible via the contact methods provided on their website (phone: 01706 343 913, email: [email protected]).
     • Provide Written Notice: It’s highly recommended to follow up any phone conversation with written notice (email or recorded delivery letter) stating your clear intention to cancel, referencing your order number and the date of contract. This provides a clear record.
     • Discuss Any Potential Charges: Be prepared to discuss any potential charges if you are cancelling outside the cooling-off period, or if bespoke items have been ordered.

In essence, since Citizenwindows.co.uk is a B2C (Business-to-Consumer) service provider for physical installations, the concept of a “subscription” or “free trial” in the digital sense does not apply. Any cancellation would fall under standard consumer contract law for home improvement services.

Citizenwindows.co.uk Pricing

Understanding the pricing structure for home improvement services like those offered by Citizenwindows.co.uk is typically less about fixed price lists and more about bespoke quotations. This is because every project is unique, influenced by a multitude of factors. The website doesn’t display a fixed price list for its products or services, which is standard practice in this industry.

How Pricing Works for Window and Door Installations

• Custom Quotation: The primary method for determining cost is through a custom quotation. This involves a representative from Citizen Windows visiting your property to assess the specific requirements of your project.
  • Factors Influencing Price:
    • Product Type: uPVC, aluminium, or composite windows and doors vary significantly in cost. Bi-fold doors, for example, are generally more expensive than standard uPVC casement windows.
    • Size and Number of Units: Larger windows and doors, and a higher quantity of units, will naturally increase the overall cost.
    • Style and Design: Intricate designs, bespoke shapes, Georgian bars, or specific hardware finishes can add to the price.
    • Glass Type: Options like triple glazing, K-glass (low-emissivity), obscure glass, or laminated/toughened security glass will impact the cost.
    • Installation Complexity: Ease of access, required structural alterations, removal of old frames, and necessary repairs (e.g., to rendering or plasterwork) can influence labour costs.
    • Additional Features: Integrated blinds, trickle vents, enhanced security features, or smart home integrations would be extra.
    • Location within Service Area: While they cover a broad area, specific logistics for very remote parts of Greater Manchester might slightly influence travel costs, though this is usually marginal.
• Free No Obligation Quotes: Citizen Windows explicitly states they offer “Free No Obligation Quotes.” This means you can get a detailed breakdown of costs without any pressure to commit. It’s a critical step in comparing services.
• Price Promise: A key aspect of their pricing strategy is their “Price Promise.” They guarantee to “beat that quote by £25” if a customer finds a cheaper written quote from a competitor for “the same quality of products, advanced installation techniques and backup service that matches Citizen Windows.” This suggests they are confident in their value proposition and are willing to be competitive. It’s important to note the “same quality” and “advanced installation techniques” clauses, meaning direct comparisons need to be thorough and truly like-for-like.
• Guarantees Included: While not a direct price component, the 10-year guarantee on many products and the 50-year guarantee on fascias & soffits are significant value additions included in the overall price. This reduces long-term maintenance or replacement costs.
• Payment Terms: Standard practice in the industry often involves an initial deposit, followed by staged payments or a final payment upon satisfactory completion of the installation. The website does not detail specific payment terms, which would be covered in the individual contract.

In summary, Citizenwindows.co.uk adheres to the industry standard of providing tailored quotes rather than fixed prices. Their “Price Promise” indicates a willingness to be competitive, and the inclusion of robust guarantees adds significant long-term value to their offerings. To get an accurate understanding of what your specific project would cost, the best approach is to utilise their “Free No Obligation Quote” service.

Citizenwindows.co.uk vs. Competitors

When evaluating Citizenwindows.co.uk against its competitors in the UK’s window, door, and conservatory market, it’s about weighing various factors such as reputation, service area, product range, pricing strategies, and customer support. The market is diverse, ranging from national giants to numerous local specialists. Let’s stack them up.

Citizenwindows.co.uk’s Standing

• Key Strengths:
  • Longevity & Experience: Established in 1979 with over 50 years of family experience, Citizen Windows boasts a significant history, suggesting stability and a deep understanding of the industry. Many smaller or newer competitors may lack this track record.
  • Strong Local Reputation: Their 4.9-star Google rating based on 116 reviews (as displayed) is excellent and points to a very satisfied customer base within their specific service area (Greater Manchester). This kind of local trust is invaluable.
  • Comprehensive Guarantees: Offering 10-year guarantees on core products and an exceptional 50-year guarantee on fascias and soffits provides strong consumer protection, often surpassing what some smaller firms might offer.
  • Accreditations: Membership with Certass and the Guild of Master Craftsmen, plus pending TrustMark endorsement, demonstrates a commitment to quality and adherence to industry standards, setting them apart from less accredited local installers.
  • Personalised Service & Price Promise: Being a family-run business often means more direct, personal communication. Their £25 price-beat promise indicates confidence in their value proposition against comparable quotes.
• Service Area Focus: Highly localised to Greater Manchester. This is a strength for local customers but a limitation for those outside this region.

Comparison with National Competitors (e.g., Everest, Safestyle UK)

• Everest:
  • Pros: Very strong national brand recognition, extensive advertising, wide product range (including timber options often not found at local firms), comprehensive warranty packages (often with insurance-backed guarantees).
  • Cons: Generally higher price points due to brand overheads, sales process can be perceived as high-pressure, potentially less personal service than a local family business.
  • Vs. Citizen Windows: Everest offers broader reach and arguably more diverse product materials, but Citizen Windows might offer more competitive pricing for similar quality and a more personalised, local service.
• Safestyle UK:
  • Pros: Dominant national presence, very competitive pricing driven by volume, frequent strong promotional offers (e.g., BOGOF), quick installation times.
  • Cons: Primary focus is uPVC, less variety in materials, some historical customer complaints about sales tactics, quality sometimes perceived as standard rather than premium.
  • Vs. Citizen Windows: Safestyle might win on initial price for basic uPVC, but Citizen Windows appears to offer more emphasis on bespoke solutions, a stronger local reputation, and potentially higher perceived quality and long-term service (especially with their 50-year guarantee on fascias).

Comparison with Online Directories & Local Trades (e.g., Checkatrade, Angi, Rated People)

• Pros of Directories: Provide access to a vast network of installers, enable quick quote comparisons from multiple sources, feature extensive customer reviews across various companies. They offer a mechanism to find smaller, reputable local businesses.
• Cons of Directories: The quality and reliability of individual firms found can still vary, even with vetting; the homeowner has to do more legwork in vetting each potential contractor.
• Vs. Citizen Windows: Citizen Windows effectively acts as one of the highly-rated businesses you’d find on such a directory. Their direct approach means you’re dealing with a single entity with a consolidated reputation, rather than vetting multiple unknown entities yourself. However, using directories gives you a broader pool of options to compare against Citizen Windows.

Comparison with Other Local Specialists

• General Local Specialists:
  • Pros: Often very competitive pricing, flexible service, deep understanding of local architectural styles and planning requirements, personal relationship with customers.
  • Cons: Reputation can be highly variable; less stringent vetting unless found through a platform like Checkatrade; may have less comprehensive guarantees or limited product ranges compared to larger, established firms.
  • Vs. Citizen Windows: Citizen Windows, being a long-established family business with strong accreditations and verifiable reviews, already embodies many of the best qualities of a local specialist, while potentially offering more robust guarantees and a larger operational capacity than a very small, new local firm. They strike a good balance between local personal service and established professionalism.

In conclusion, Citizenwindows.co.uk stands out as a strong regional player. They combine the trustworthiness and personal touch of a long-standing family business with the professional accreditations and guarantees often associated with larger companies. For customers within Greater Manchester, they present a compelling proposition, potentially offering a better balance of quality, value, and service compared to either the aggressive national players or unvetted smaller local firms.

Ensuring Ethical Business Practices in Home Improvements

When investing in significant home improvements like windows, doors, or conservatories, it’s not just about the product’s quality or the price; it’s also profoundly important to ensure the company you choose operates ethically. In a market where trust is paramount, businesses must uphold principles that benefit customers, employees, and the wider community. This isn’t merely about avoiding scams; it’s about supporting businesses that contribute positively to society, aligning with broader moral and, for many, religious principles.

Transparency in Operations and Pricing

• Clear Information: An ethical business provides clear, unambiguous information about its services, products, and processes. This includes details on materials used, manufacturing standards, and installation procedures. Citizenwindows.co.uk, for instance, details their products and accreditations.
• No Hidden Fees: All costs should be outlined upfront. Reputable companies provide detailed, itemised quotes, ensuring there are no surprises down the line. The “Free No Obligation Quotes” offered by Citizen Windows align with this.
• Price Promise Clarity: While a “Price Promise” (like Citizen Windows’ offer to beat a quote by £25) sounds appealing, ethical practice ensures the terms are fair and transparent. The comparison must genuinely be “like-for-like” in terms of product quality, installation, and service, and the company should clearly explain their methodology for determining this match.

Fair Dealing and Consumer Rights

• Adherence to Consumer Law: Ethical businesses strictly adhere to consumer protection laws, such as the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 in the UK. This includes providing statutory rights regarding product quality, fitness for purpose, and cancellation rights (e.g., the 14-day cooling-off period for off-premises contracts).
• Honest Sales Practices: High-pressure sales tactics, misleading claims, or aggressive follow-ups are hallmarks of unethical operations. A trustworthy company will allow customers ample time to make decisions and provide professional, advisory sales consultations rather than pushy ones. Citizen Windows’ reviews suggest a “no-pressure” approach, which is a good sign.
• Fair Cancellation and Refund Policies: Should a customer need to cancel, an ethical business will have clear, fair cancellation clauses in their contracts, avoiding excessive penalties where not justified.

Quality of Workmanship and Guarantees

• Commitment to Quality: An ethical business prioritises high-quality products and skilled workmanship. This isn’t just about making a sale but ensuring the installed products perform as expected for their intended lifespan.
• Robust Guarantees: Comprehensive and easily transferable guarantees (like the 10-year and 50-year ones offered by Citizen Windows) are crucial indicators of a company’s confidence in its products and services. They reflect a willingness to stand by their work for the long term.
• Effective Complaint Resolution: When issues arise (as they occasionally do, even with the best companies), an ethical business has a clear, accessible, and fair process for handling complaints and resolving disputes promptly and equitably.

Employee Welfare and Business Conduct

• Fair Employment: This includes paying fair wages, ensuring safe working conditions, and adhering to employment laws. Ethical businesses treat their staff well, which often translates into better service for customers.
• Reputable Sourcing: Ethical companies ensure their materials are sourced responsibly, avoiding suppliers involved in exploitative labour or environmentally damaging practices.
• Community Contribution: While not always directly visible, supporting local businesses that contribute positively to the local economy and community (e.g., by creating jobs, paying local taxes) is an aspect of ethical business conduct. Citizen Windows’ focus on Greater Manchester hints at this local embeddedness.

In conclusion, choosing a home improvement company involves more than just a superficial review. It requires looking for deep-seated ethical practices evident in their transparency, respect for consumer rights, commitment to quality, and internal conduct. Companies like Citizenwindows.co.uk, with their long history, clear guarantees, and positive customer feedback on sales practices, generally align well with these ethical considerations, offering a trustworthy choice for homeowners.

FAQ

What services does Citizenwindows.co.uk offer?

Citizenwindows.co.uk offers a comprehensive range of home improvement services including the installation of uPVC windows, bi-folding doors, composite doors, Rock Doors, uPVC conservatories, warm roofs, and fascias & soffits. They also provide double glazing repairs.

What areas does Citizenwindows.co.uk serve?

Citizenwindows.co.uk primarily serves Rochdale, Oldham, and the wider Greater Manchester area, including specific towns like Bury, Bolton, Salford, Stockport, Tameside, Trafford, and Wigan, among others.

How long has Citizenwindows.co.uk been established?

Citizenwindows.co.uk, operating as Citizen Windows, states they have been established since 1979 and are a family-run business with over 50 years of experience in the uPVC windows and doors industry.

What guarantees does Citizenwindows.co.uk offer on their products?

Citizenwindows.co.uk offers a 10-year guarantee on their uPVC Windows, uPVC Doors, Composite Doors, and Rock Doors. They provide an impressive 50-year guarantee on their fascias & soffits.

Are Citizenwindows.co.uk’s guarantees transferable?

Yes, the website mentions that their 10-year guarantee is “extensive, easily transferable… completely free of charge,” which adds value if you decide to sell your property.

What accreditations does Citizenwindows.co.uk hold?

Citizenwindows.co.uk is a member of Certass and the Guild Of Master Craftsmen. They also state that they are endorsed by TrustMark (pending).

How can I get a quote from Citizenwindows.co.uk?

You can get a quote by contacting them directly via phone at 01706 343 913 or email at [email protected] to book a free no-obligation appointment.

Does Citizenwindows.co.uk have a price matching policy?

Yes, Citizenwindows.co.uk has a “Price Promise.” If you find a cheaper written quote for home improvements of the same quality, advanced installation techniques, and backup service, they guarantee to beat it by £25.

Are customer reviews for Citizenwindows.co.uk positive?

Based on their website, Citizenwindows.co.uk has a very positive reputation, showing a 4.9-star rating based on 116 Google reviews, with many testimonials praising their professionalism, efficiency, and quality of work.

Does Citizenwindows.co.uk install bi-folding doors?

Yes, Citizenwindows.co.uk specialises in installing bespoke bi-folding aluminium doors. Test4theory.co.uk Review

What types of conservatories does Citizenwindows.co.uk offer?

Citizenwindows.co.uk offers uPVC conservatories and warm roofs, which are lightweight and solid roofing systems for conservatories, with 70% pre-assembled in the factory.

Does Citizenwindows.co.uk handle double glazing repairs?

Yes, they explicitly mention specialising in “Double Glazing Repairs Manchester” on their website.

What kind of doors does Citizenwindows.co.uk provide?

They provide high-quality uPVC, Composite Veka Doors, and Rock Doors, in addition to bi-folding doors, patio doors, security doors, and internal/external doors.

How does Citizenwindows.co.uk ensure quality of work?

They state that they only use the best products, are approved glazier installers for trusted manufacturers, and are members of Certass and the Guild Of Master Craftsmen, indicating adherence to high industry standards.

Can I see examples of Citizenwindows.co.uk’s previous work?

The website has a “Our Projects” section with links to completed work on uPVC windows, conservatories, different types of doors, and canopies.

How does Citizenwindows.co.uk communicate with customers?

Based on customer reviews, they are praised for clear communication, keeping customers updated throughout the process, and providing sound advice.

What is the average installation time for their products?

While not explicitly stated for all products, some customer reviews mention quick and efficient installations, with some projects like 7 windows and a bay window, composite and rock doors completed within two and a half days.

Do they offer solutions for energy efficiency?

Yes, they offer uPVC Double Glazing, uPVC Triple Glazing, and uPVC K-Glass, which are designed to improve thermal efficiency and potentially save on heating bills. They also have a “Heating Bill Comparison” link.

Is Citizenwindows.co.uk suitable for both residential and commercial projects?

The website mainly focuses on residential home improvements, showcasing installations for homes. While not explicitly stated, their services are typically geared towards homeowners.

How can I verify Citizenwindows.co.uk’s accreditations?

You can typically verify Certass membership by looking for their registration number on the company’s documents or by checking the Certass website. Guild of Master Craftsmen membership can often be verified on their respective website. Conquestoil.co.uk Review