Gebruikt.com Review

Based on checking the website Gebruikt.com, which specializes in selling refurbished laptops and electronics, it presents itself as a viable option for those seeking second-hand computing devices.

The site emphasizes its experience and commitment to providing “as new” quality at competitive prices.

However, a thorough review reveals certain areas where the website could enhance its transparency and user-friendliness, which are crucial for building trust in the online refurbished goods market.

While the site does list various products and offers details about shipping and returns, the overall presentation and some critical information points could be more robust to meet the expectations of discerning consumers.

Overall Review Summary:

• Website Type: E-commerce Refurbished Laptops & Electronics
• Primary Offering: Used and refurbished laptops from major brands like HP, Dell, and Panasonic.
• Pricing: Clearly lists both Excl. BTW VAT and Incl. BTW prices for each product.
• Product Variety: Offers a decent range of models and specifications.
• Key Claims: “Direct leverbaar” Directly available, “Alles leverbaar uit eigen voorraad” All available from own stock, “Vakkundige service” Expert service with 15+ years experience, “Flexibele garantie” Flexible warranty, min. 3 months, “Pakje gemak” Convenient delivery options.
• Transparency & Trust Signals: Includes links to “Webwinkel Keurmerk” Dutch e-commerce quality mark, “Microsoft certified refurbisher,” and mentions of MVO Nederland CSR Netherlands. However, the specific details or external verification of these claims require further investigation.
• Missing Information: Lacks detailed product condition grading, clear images from multiple angles, comprehensive customer reviews directly on product pages, and a readily visible “About Us” page detailing the company’s full history and physical location beyond an address. The direct contact information email and phone is present but could be more prominently displayed.
• Islamic Ethical Consideration: Selling refurbished electronics is generally permissible as long as the transactions are transparent, the products are as described, and there is no deception. The focus on giving a “second life” to electronics aligns with principles of avoiding waste and responsible consumption. The VAT inclusion/exclusion is also transparent, which is good. The lack of detailed product conditions or a robust, easily accessible customer feedback system might raise minor concerns regarding transparency, which is key in Islamic commerce.

The website engages visitors by highlighting its core value proposition: providing quality refurbished laptops.

It showcases a range of products, from HP EliteBooks to Panasonic Toughbooks, with varying specifications and prices.

The inclusion of both ex-VAT and incl-VAT prices is a positive step for transparency, catering to both business and individual buyers.

While Gebruikt.com asserts “15 jaar werkervaring” and “vakkundige service,” detailed proof or easily verifiable customer testimonials beyond a simple “Webwinkel Keurmerk” badge could significantly boost confidence.

For instance, reputable refurbished retailers often provide explicit grading systems e.g., A-grade, B-grade for their products, along with actual photos of the specific unit being sold, which is not immediately apparent here.

This level of detail is crucial for consumers making informed decisions about used electronics.

Without it, potential buyers might hesitate, especially when considering the longevity and performance of a refurbished device.

Here are seven ethical alternatives for purchasing technology and electronics, focusing on transparency, sustainability, and quality:

• Back Market

  • Key Features: Wide selection of refurbished electronics laptops, phones, tablets, smartwatches, graded product conditions Fair, Good, Excellent, 12-month minimum warranty, 30-day money-back guarantee, dedicated customer support.
  • Price: Varies significantly based on product type, model, and condition. Generally, 30-70% less than new.
  • Pros: Strong focus on circular economy, clear grading system, comprehensive warranty, large inventory, user-friendly interface.
  • Cons: Prices can still be higher than some unverified sellers, specific unit photos not always available.

• Amazon Renewed

  

  • Key Features: Curated selection of refurbished, pre-owned, and open-box products tested and certified by qualified suppliers to work and look like new, backed by the 90-day Amazon Renewed Guarantee.
  • Price: Typically 10-40% off new retail prices.
  • Pros: Backed by Amazon’s reputation, easy returns, diverse product categories, quality assurance from Amazon.
  • Cons: Certification process might not be as stringent as specialized refurbishers, product availability can fluctuate.

• Refurbished Apple Products

  • Key Features: Official Apple refurbishment process, genuine Apple parts, full 1-year warranty same as new products, new battery and outer shell for many products, eligible for AppleCare.
  • Price: 15-25% off new Apple products.
  • Pros: Highest standard of refurbishment, excellent warranty, indistinguishable from new aesthetically and functionally.
  • Cons: Limited to Apple products, still a significant investment compared to other refurbished options.

• Dell Outlet

  • Key Features: Sells refurbished, scratch & dent, and clearance Dell computers and electronics. Products undergo a rigorous refurbishment process, often come with Dell’s original warranty options.
  • Price: Varies by model and condition, often 20-50% off new.
  • Pros: Direct from manufacturer, reliable quality, often customizable configurations, good customer support.
  • Cons: Inventory can be unpredictable, not all products are available all the time.

• Best Buy Outlet

  • Key Features: Offers open-box, refurbished, clearance, and pre-owned products. Open-box products are often covered by Best Buy’s return and exchange promise. Refurbished items typically have a warranty from the refurbisher.
  • Price: Significant discounts, often 10-50% off new.
  • Pros: Wide variety of electronics, option for Geek Squad certification on some items, physical store pick-up availability for open-box items.
  • Cons: Warranty and condition can vary significantly by product, not as specialized as dedicated refurbishers.

• Newegg Refurbished

  • Key Features: Marketplace for refurbished electronics, including components, laptops, and peripherals. Products are usually certified by the refurbisher or manufacturer.
  • Price: Highly competitive, often deep discounts.
  • Pros: Excellent for PC builders and tech enthusiasts, wide selection of specific components, often good deals on high-end items.
  • Cons: Quality and warranty can vary greatly depending on the third-party seller, requires careful vetting of sellers.

• Laptop with a Cause

  • Key Features: A non-profit organization that refurbishes laptops and provides them to individuals and organizations in need, often selling excess stock at affordable prices to support their mission.
  • Price: Very affordable, often at cost or with a small margin to support the non-profit.
  • Pros: Ethically driven purchase, supports a good cause, environmentally friendly, functional devices.
  • Cons: Limited inventory, less emphasis on aesthetics or latest models, may not have extensive warranty options.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Gebruikt.com Review & First Look: Navigating the Refurbished Laptop Landscape

When you first land on Gebruikt.com, the immediate impression is that of a straightforward e-commerce site focused on refurbished laptops. The Dutch interface immediately tells you their primary market. The site highlights its core promise: “Welkom bij de online winkel voor refurbished laptops” Welcome to the online store for refurbished laptops. They aim to give used equipment a second life, specifically mentioning computers and electronics. This mission aligns well with sustainable consumption, a principle widely encouraged for its environmental benefits.

Initial Layout and User Experience

The homepage is designed to immediately showcase available products, with clear pricing that includes both Excl. BTW and Incl. BTW.

This dual pricing model is a good feature for diverse customer bases, including businesses that might need to claim VAT.

The navigation is standard for an e-commerce platform, featuring “Menu,” “Zoeken” Search, “Mijn account” My account, “Vergelijken” Compare, and “Cart.” However, the overall design feels a bit dated, and while functional, it doesn’t offer the slick, modern experience seen on larger retail platforms.

Key Value Propositions

Gebruikt.com emphasizes several selling points right on the homepage:

• “Direct leverbaar”: Directly available, implying quick shipping.
• “Alles leverbaar uit eigen voorraad”: All available from own stock, suggesting better inventory control and faster dispatch.
• “Vakkundige service”: Expert service with over 15 years of work experience, aiming to build trust.
• “Flexibele garantie”: Flexible warranty, with a minimum of 3 months, which is a crucial detail for refurbished goods.
• “Pakje gemak”: Convenient package, allowing customers to choose their delivery moment and location.

While these are positive claims, the site could benefit from providing more detail or links to external verification for some of these points, especially regarding the “expert service” and “flexible warranty.” For example, a dedicated page detailing the warranty terms, what it covers, and the process for claims would be highly beneficial.

Transparency and Trust: What Gebruikt.com Offers and Lacks

In the world of online commerce, especially for refurbished goods, transparency and trust are paramount.

Buyers need to be confident that they are getting a product that meets their expectations and that the seller will stand behind their goods.

Gebruikt.com makes some efforts in this regard, but there are areas for improvement.

Certifications and Affiliations

The website prominently displays links to “Microsoft certified refurbisher” and “Webwinkel Keurmerk” a Dutch e-commerce quality mark. These are important trust signals. Uartigflirt.com Review

• Microsoft Certified Refurbisher: This certification indicates that the company adheres to Microsoft’s standards for refurbishing PCs, including data wiping and proper licensing of operating systems. This is a significant plus for legitimacy. You can check this by going to the Microsoft Refurbisher Directory.
• Webwinkel Keurmerk: This Dutch quality mark signifies that the webshop complies with relevant laws and regulations and provides a dispute resolution mechanism. It offers a level of assurance for Dutch consumers. A quick search on the webshopchecker.nl site confirms their membership, which is a good sign.

Product Condition and Details

This is where Gebruikt.com falls short compared to industry best practices. While products are listed with specifications e.g., “HP EliteBook 840 G7 Core I5-10310- 16GB- 512GB”, there is no clear indication of the cosmetic or functional condition grading e.g., “A-grade,” “B-grade,” “Good,” “Fair”. This is critical for refurbished electronics, as minor cosmetic blemishes or battery health variations are common.

• Lack of Detailed Images: The product listings show generic product images rather than actual photos of the specific unit being sold. This is a common practice for new items but can be a red flag for refurbished products. Buyers often want to see any imperfections before purchasing.
• Absence of Customer Reviews on Product Pages: While the site links to “VEEL GESTELDE VRAGEN” Frequently Asked Questions and “Over gebruikt.com,” there are no direct customer reviews or star ratings on individual product pages. This makes it difficult for potential buyers to gauge the satisfaction of previous customers with specific models or the refurbishment quality.

Company Information and Contact Details

The website does provide basic contact information:

• E-mail: though the actual email address is missing from the provided text, implying it’s an image or placeholder
• Tel: +31075-8200333
• Address: Greenresale B.V Hornweg 58 op afspraak 1044AN Amsterdam

The address and phone number add a layer of credibility, indicating a physical presence.

However, the “op afspraak” by appointment suggests it’s not a retail storefront for casual visits.

A clearer “About Us” page that details the company’s story, values, and the refurbishment process would further enhance trust.

Gebruikt.com Pros & Cons Focus on Cons

When evaluating a refurbished electronics vendor, it’s essential to weigh the advantages against the potential drawbacks.

For Gebruikt.com, while there are positives, the areas where it falls short warrant closer inspection, especially for a discerning buyer.

Pros:

• Clear VAT Pricing: Displaying both exclusive and inclusive VAT prices is highly convenient for both private and business customers, ensuring transparency in cost.
• Stated Warranty: A minimum 3-month warranty is offered, which provides some level of buyer protection for refurbished items.
• In-stock Availability: The claim “Alles leverbaar uit eigen voorraad” suggests efficient order fulfillment and potentially faster shipping times.
• Certifications: Membership in “Webwinkel Keurmerk” and status as a “Microsoft certified refurbisher” are strong indicators of legitimacy and adherence to certain quality standards.
• Environmental Focus: The emphasis on giving products a “second life” aligns with ethical consumerism and reduces electronic waste.

Cons Areas for Improvement:

• Lack of Detailed Product Condition Grading: This is a major drawback. Without a clear system for categorizing the cosmetic and functional state of each laptop e.g., A-grade, B-grade, minor scratches, buyers are left to guess, leading to potential dissatisfaction. This lack of transparency is a significant hurdle for trust.
• Generic Product Images: The use of stock photos instead of actual pictures of the specific unit being sold prevents buyers from assessing the unique wear and tear of a refurbished item. This is a crucial visual element missing for pre-owned goods.
• Limited Customer Reviews/Testimonials: There are no visible customer reviews directly on the product pages or easily accessible on the site. Social proof is vital for building confidence, especially for a lesser-known online store.
• Minimal “About Us” Information: While an address and phone number are provided, a more comprehensive “About Us” section detailing the company’s history, team, and refurbishment process would add significant credibility.
• Dated Website Design: The user interface, while functional, appears somewhat outdated. A more modern, streamlined design could enhance the overall shopping experience and professionalism.
• Ambiguous “Flexible Warranty”: While a minimum of 3 months is mentioned, the specific terms, coverage, and claim process for this “flexible warranty” are not immediately clear or linked to a dedicated, detailed policy page on the homepage.
• Limited Language Options: The website is entirely in Dutch, which restricts its accessibility to a broader international audience, even though refurbished electronics have global demand.

Gebruikt.com Alternatives

Given the considerations regarding transparency and detailed product information on Gebruikt.com, exploring alternatives that offer robust guarantees, clear grading, and strong customer support is a smart move.

When it comes to refurbished electronics, especially laptops, several established platforms provide a more detailed and trustworthy purchasing experience.

• Back Market: As a leading marketplace for refurbished electronics, Back Market stands out with its rigorous quality control, standard 12-month warranty, and clear grading system for device conditions. They work with certified refurbishers and provide excellent customer service, making them a top ethical choice for sustainable tech.
• Amazon Renewed: Amazon’s dedicated section for refurbished and pre-owned products offers the convenience and reliability of the Amazon ecosystem. Items are inspected and tested to work and look like new, backed by a 90-day guarantee. While not always as deeply discounted as other platforms, the return policy and support are robust.
• Dell Outlet: For those specifically looking for Dell laptops, the Dell Outlet is a direct source for certified refurbished, scratch & dent, and clearance systems. Buying directly from the manufacturer ensures genuine parts and often includes original warranty options, making it a highly reliable option for specific brands.
• HP Certified Refurbished Store: Similar to Dell Outlet, HP’s official refurbished store provides peace of mind for HP users. These devices are factory-certified and undergo strict quality checks, offering significant savings compared to new models while maintaining quality and warranty support.
• Laptop with a Cause: This non-profit focuses on making technology accessible while promoting sustainability. While their primary mission is providing laptops to those in need, they often sell excess refurbished stock at very affordable prices. This is an excellent option for ethical consumers looking to support a charitable cause with their purchase.
• Best Buy Outlet: Best Buy’s outlet section includes open-box, refurbished, and clearance items. While the stock varies, it often features significant discounts on a wide range of electronics. Their Geek Squad certified refurbished items offer an additional layer of professional inspection and warranty.
• eBay Refurbished: While a vast marketplace, eBay has a dedicated “Certified Refurbished” program for select sellers and brands. These items come with a warranty and have been professionally inspected. When choosing eBay, always look for sellers with high ratings and specific “Certified Refurbished” badges to ensure reliability.

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Dissecting Gebruikt.com’s Features and Gaps

While Gebruikt.com lists a variety of refurbished laptops and includes basic e-commerce functionalities, a deeper dive into its features reveals both strengths and notable gaps that could impact user confidence and overall experience.

Product Catalog and Specifications

The website presents a decent range of refurbished laptops from known brands like HP, Dell, and Panasonic. Each product listing typically includes:

• Model Name e.g., HP EliteBook 840 G7
• Processor e.g., Core I5-10310, i7 6e gen, XEON E3
• RAM e.g., 8GB, 16GB, 32GB
• Storage e.g., 256GB SSD, 512GB SSD, 1TB SSD
• Screen Size e.g., 14 inch, 15.6 inch, 12.5 inch
• Operating System e.g., Win 10 PRO
• Pricing Excl. BTW and Incl. BTW

This basic set of specifications is helpful for initial comparisons.

However, for refurbished items, more detailed information is usually expected, such as:

• Battery Health: Percentage of original battery capacity remaining. This is a critical factor for used laptops.
• Screen Condition: Any dead pixels, pressure marks, or significant scratches.
• Port Functionality: Confirmation that all ports USB, HDMI, etc. are fully functional.
• Webcam/Microphone Status: Important for remote work and communication.

Warranty and Return Policy

Gebruikt.com mentions “Minimaal 3 maanden garantie” Minimum 3 months warranty and has links to “Retourneren” Returns and “Algemene Voorwaarden” General Terms and Conditions. While the existence of these pages is good, the clarity and accessibility of the full policy details are crucial.

• Clarity of Warranty Terms: Is the warranty parts and labor? Does it cover specific components like the battery? What is the process for making a claim? These details are not immediately apparent from the homepage.
• Return Process: A clear, step-by-step guide for returns and exchanges, including timelines and conditions, is essential for buyer confidence. The link “RMA aanvragen” RMA requests suggests a formal process, which is good, but the details need to be explicit.

Delivery and Payment Options

The phrase “Pakje gemak” and the mention of choosing your delivery moment and location suggest flexibility in shipping. This is a positive for customer convenience. However, specific information about:

• Shipping Costs: Are they fixed, variable, or free above a certain order value?
• Delivery Timeframes: Estimated delivery times for different regions or shipping methods.
• Payment Methods: What payment gateways are supported e.g., iDEAL, credit card, PayPal, Klarna? The mention of “gebruikt bol com klarna” in search suggestions implies Klarna might be an option, but it’s not overtly stated on the homepage. Transparency in payment options is vital for customer checkout.

Customer Service and Support

The site lists a phone number and an email though the email address itself is missing from the provided text. It also has a “VEEL GESTELDE VRAGEN” FAQ section.

• Accessibility: How responsive are they to inquiries? What are the operating hours for phone support?
• FAQ Depth: Does the FAQ truly answer common customer questions comprehensively?
• Live Chat: The absence of a live chat feature, common in modern e-commerce, means immediate queries cannot be addressed quickly.

Overall, while the site offers the basic framework for an e-commerce store, enhancing the depth of product information, clarifying policy details, and improving customer support accessibility would significantly elevate the user experience and build greater trust.

Understanding Gebruikt.com’s Business Model: Refurbishing for Sustainability

Gebruikt.com operates on a business model centered around refurbishment and resale of used electronics, primarily laptops. This model serves a dual purpose: providing affordable technology to consumers and contributing to environmental sustainability by extending the lifecycle of electronic devices.

The Refurbishment Process

The homepage mentions that Gebruikt.com “houdt ons bezig om gebruikte apparatuur met name computer en elektronica weer een tweede leven en een nieuwe bestemming te geven.” We are involved in giving used equipment, especially computers and electronics, a second life and a new destination. This implies a process that goes beyond simply cleaning and reselling. Weddingmontenegro.com Review

Typically, a reputable refurbishment process involves:

• Collection/Acquisition: Sourcing used equipment from businesses, individuals, or recycling centers.
• Inspection and Diagnostics: Thorough testing of all hardware components CPU, RAM, storage, battery, display, ports, etc. to identify faults.
• Repair and Replacement: Replacing faulty components with new or working parts. This might include new batteries, SSDs, or displays to improve performance and longevity.
• Data Wiping: Crucial for security, all previous user data must be professionally and securely wiped using industry-standard methods e.g., DoD 5220.22-M. The mention of “Datavernietiging” Data destruction on the site confirms this is a service they offer.
• Cleaning and Cosmetic Restoration: Thorough cleaning and, if necessary, minor cosmetic repairs to make the device look “as new.”
• Software Installation: Installing a licensed operating system e.g., Windows 10 Pro, as seen in product listings and necessary drivers. Being a “Microsoft certified refurbisher” ensures proper licensing.
• Quality Control: Final testing to ensure the refurbished product meets performance and reliability standards.

Market Positioning and Target Audience

Gebruikt.com positions itself as a provider of “als nieuw” A merken refurbished laptops kwaliteit tegen gegarandeerd de laagste prijzen as new” A-brand refurbished laptops quality at guaranteed lowest prices. This targets budget-conscious consumers, students, small businesses, and individuals who want reliable technology without paying new retail prices. The focus on “A-merken” A-brands like HP, Dell, and Panasonic suggests they are aiming for reliability and widely recognized quality.

Contribution to Circular Economy

The “Hergebruik” Reuse section on their site explicitly addresses the rapid obsolescence of technology and how “Hardware die bij uw bedrijf wordt afgeschreven, kan voor een ander nog heel waardevol zijn.” Hardware written off by your company can still be very valuable to another. This highlights their role in the circular economy, reducing e-waste and promoting resource efficiency. This aspect is highly commendable from an ethical and environmental perspective, as it helps divert electronics from landfills.

Revenue Model

The revenue model is straightforward: buying used equipment, adding value through refurbishment, and selling it at a profit margin. The presence of both excl. BTW and incl.

BTW pricing indicates they cater to both B2B business-to-business and B2C business-to-consumer segments.

Offering different price points based on specifications and potentially condition allows them to serve a broader market.

How to Assess a Refurbished Laptop: Beyond the Initial Look

Buying a refurbished laptop can be a smart financial and environmental decision, but it requires a more discerning eye than purchasing a new one.

When considering a vendor like Gebruikt.com, or any other refurbished electronics seller, knowing what to look for is crucial.

Understanding Refurbishment Grades

One of the most important aspects is the refurbishment grade. Reputable sellers typically categorize their products into grades to clearly communicate the cosmetic and functional condition. While Gebruikt.com does not explicitly state these grades on their homepage, asking or looking for this information is vital:

• Grade A Excellent/Like New: Minimal to no signs of wear, fully functional. Often indistinguishable from a new product.
• Grade B Good/Very Good: Minor cosmetic blemishes light scratches, small dents that don’t affect performance. Fully functional.
• Grade C Fair: Noticeable cosmetic wear scratches, dents, scuffs but still fully functional. Priced significantly lower.

Without such grading, buyers operate on assumptions, which can lead to disappointment. Dama.org Review

Key Inspection Points for Refurbished Laptops

Even if a seller doesn’t explicitly grade, a buyer should consider these points when receiving a refurbished laptop:

• Cosmetic Condition:
  • Screen: Check for dead pixels, bright spots, pressure marks, scratches, or cracks. Use a plain white or black background to make imperfections visible.
  • Chassis: Look for significant dents, deep scratches, or cracks on the lid, keyboard deck, and bottom panel.
  • Keyboard & Trackpad: Ensure all keys function properly and the trackpad responds accurately. Check for excessive shine or wear on frequently used keys.
  • Ports: Inspect all USB ports, HDMI, Ethernet, audio jacks, and power input for any damage or looseness.
• Functional Performance:
  • Battery Health: This is crucial. Check the battery’s health percentage using built-in OS tools e.g., powercfg /batteryreport in Windows or System Information in macOS. A battery health below 80% might indicate significant wear and a short lifespan.
  • Storage SSD/HDD: Run diagnostic tools to check the health and performance of the storage drive. CrystalDiskInfo for Windows is a good option.
  • Processor & RAM: Run basic stress tests to ensure stability and proper functioning under load.
  • Wi-Fi & Bluetooth: Confirm connectivity and stability.
  • Webcam & Microphone: Test these for clear video and audio input.
  • Speakers: Check audio output quality and ensure no crackling or distortion.
  • Charger: Ensure the charger provided is the correct one for the laptop model and is in good working condition.

Warranty and Return Policy Review

Always scrutinize the warranty and return policy before purchase.

• Duration: A minimum of 90 days is generally advisable for refurbished electronics.
• Coverage: What specific components are covered? Is wear and tear on the battery included or excluded?
• Process: What is the procedure for returns or warranty claims? Who pays for shipping?
• Restocking Fees: Are there any hidden fees for returns?

By paying attention to these details, buyers can significantly reduce the risks associated with purchasing refurbished electronics and ensure a more satisfactory experience.

The onus is often on the buyer to be diligent, especially with sellers who don’t provide exhaustive details upfront.

Data Security and Privacy: Crucial for Refurbished Electronics

When dealing with used electronics, particularly computers, data security and privacy are paramount. The previous owner’s sensitive information could remain on the device if not properly wiped. Gebruikt.com acknowledges this concern by mentioning “Datavernietiging” Data destruction on their site.

The Importance of Secure Data Wiping

For any reputable refurbisher, secure data wiping is a non-negotiable step.

Simply deleting files or formatting a hard drive is insufficient, as data can often be recovered with specialized tools.

• Industry Standards: Professional refurbishers use methods that adhere to industry standards like NIST SP 800-88 Revision 1 Guidelines for Media Sanitization or Department of Defense DoD 5220.22-M. These methods involve multiple passes of overwriting data to ensure it’s unrecoverable.
• Certification of Destruction: Some refurbishers provide a certificate of data destruction, offering an auditable trail that data was securely wiped. This adds a significant layer of trust for both the previous owner and the new buyer. While Gebruikt.com mentions “Datavernietiging,” it’s not clear if they provide such certification to their customers.

User Privacy on Gebruikt.com’s Website

Beyond the products they sell, the website itself collects user data during the browsing and purchasing process.

Gebruikt.com states, “Conform de wet bescherming persoonsgegevens WPB, worden uw persoonlijke gegevens die bij ons geregistreerd zijn vertrouwelijk behandeld.” In accordance with the Personal Data Protection Act WPB, your personal data registered with us will be treated confidentially. This is a reference to Dutch privacy law, which has since been superseded by the General Data Protection Regulation GDPR in the EU.

• GDPR Compliance: As a website operating in the EU Netherlands, Gebruikt.com is subject to GDPR. This means they must:
  • Obtain explicit consent for data collection.
  • Clearly state how data is collected, used, and stored in a privacy policy.
  • Allow users to access, rectify, or erase their personal data.
  • Implement appropriate security measures to protect data.
  • Notify users and authorities in case of a data breach.
• Privacy Policy Link: The “Uw privacy” Your privacy link on the site should lead to a comprehensive privacy policy that explains these aspects in detail. A thorough privacy policy is a cornerstone of trust in any online business.

Secure Transactions

For an e-commerce site, secure transaction processing is vital. This typically involves: Officialmlbgiantshop.com Review

• SSL/TLS Encryption: The website should use HTTPS indicated by a padlock icon in the browser address bar to encrypt all data transmitted between the user’s browser and the server, especially during login and checkout. This protects personal and payment information from interception.
• PCI DSS Compliance: If they directly handle credit card information, they should be compliant with Payment Card Industry Data Security Standard PCI DSS. More commonly, they would use a third-party payment gateway that is PCI DSS compliant, offloading this responsibility.

FAQ

What is Gebruikt.com?

Gebruikt.com is a Dutch online retail website that specializes in selling refurbished laptops and other electronic equipment.

They aim to give used devices a “second life” by refurbishing them and offering them at competitive prices.

Is Gebruikt.com a legitimate website?

Yes, Gebruikt.com appears to be a legitimate business.

They are a “Microsoft certified refurbisher” and are part of the “Webwinkel Keurmerk” a Dutch e-commerce quality mark, which indicates adherence to certain standards and consumer protection mechanisms.

They also provide a physical address and contact number.

What kind of products does Gebruikt.com sell?

Gebruikt.com primarily sells refurbished laptops from well-known brands like HP, Dell, and Panasonic.

Their listings show various models with different specifications processor, RAM, storage, screen size.

Does Gebruikt.com offer a warranty on its products?

Yes, Gebruikt.com states that they offer a “Flexibele garantie” Flexible warranty with a minimum duration of 3 months.

However, the detailed terms and conditions of this warranty should be thoroughly reviewed on their website for specific coverage.

Are the prices on Gebruikt.com inclusive of VAT?

Yes, Gebruikt.com clearly lists prices both “Excl. BTW” excluding VAT and “Incl. Select1securityandelectrical.com Review

BTW” including VAT for each product, providing transparency for both individual and business customers.

How does Gebruikt.com ensure data security on refurbished laptops?

Gebruikt.com mentions “Datavernietiging” Data destruction as part of their services.

This indicates they perform secure data wiping on devices to remove previous user information.

As a Microsoft certified refurbisher, they are expected to follow specific protocols for data sanitization.

Can I choose my delivery moment and location with Gebruikt.com?

Yes, Gebruikt.com promotes “Pakje gemak” Convenient package, suggesting that customers can choose their preferred delivery moment and location, indicating flexible shipping options.

Does Gebruikt.com have customer reviews or ratings on its product pages?

Based on the provided homepage text, there are no readily visible customer reviews or star ratings directly on the individual product pages.

This is an area where the website could improve transparency and social proof.

What is the return policy for Gebruikt.com?

Gebruikt.com has a “Retourneren” Returns link, suggesting a formal return policy.

It also has a link for “RMA aanvragen” RMA requests, indicating a structured process for handling returns or warranty claims.

Is Gebruikt.com focused on sustainability?

Yes, Gebruikt.com explicitly states its mission to give used equipment a “second life” and highlights “Hergebruik” Reuse on its website. Bondstreet.com Review

This aligns with principles of environmental sustainability by reducing electronic waste and promoting a circular economy.

How can I contact Gebruikt.com customer service?

Gebruikt.com provides a phone number +31075-8200333 and an email address though the exact email was not directly visible in the provided text, implying it’s an image or placeholder. They also have a “VEEL GESTELDE VRAGEN” FAQ section.

Does Gebruikt.com ship internationally?

The website is entirely in Dutch and primarily caters to the Dutch market.

While it doesn’t explicitly state international shipping options, the typical focus of such local businesses is domestic sales unless otherwise specified.

What does “Microsoft certified refurbisher” mean for Gebruikt.com?

Being a “Microsoft certified refurbisher” means Gebruikt.com adheres to Microsoft’s strict standards for refurbishing PCs, including genuine software licensing and proper data sanitization, ensuring quality and legitimacy for the operating system installed.

How do I compare products on Gebruikt.com?

The website has a “Vergelijken” Compare feature in its menu.

You would typically add products to a comparison list to view their specifications side-by-side.

Where is Gebruikt.com physically located?

Gebruikt.com’s business information lists Greenresale B.V. at Hornweg 58, 1044AN Amsterdam.

They note that visits are “op afspraak” by appointment.

Does Gebruikt.com offer new products or only refurbished?

Based on the homepage content and their name “Gebruikt.com” translates to “Used.com”, their primary focus is on selling used and refurbished electronic equipment, particularly laptops. Bitpalast.net Review

What payment methods are accepted by Gebruikt.com?

While not explicitly stated on the provided homepage text, the mention of “gebruikt bol com klarna” in search suggestions implies Klarna might be a supported payment option.

Typically, Dutch e-commerce sites accept iDEAL, credit cards, and potentially PayPal.

What is the condition of the refurbished laptops from Gebruikt.com?

Gebruikt.com states they deliver “als nieuw” as new quality.

However, they do not explicitly use a detailed grading system e.g., A-grade, B-grade for cosmetic or functional condition, which is a common practice among refurbished sellers.

Is there a physical store where I can inspect products from Gebruikt.com?

Their address is listed as “op afspraak” by appointment, suggesting it’s not a walk-in retail store for general browsing or product inspection.

Does Gebruikt.com offer any discounts or special offers?

Yes, the homepage features an “Aanbiedingen” Offers section showcasing various laptops at discounted prices, indicating that they do run promotions.