Brico-phone.com Review

Based on checking the website, Brico-phone.com appears to be a legitimate and comprehensive online store specializing in spare parts, tools, and accessories for self-repair of smartphones, tablets, game consoles, and MacBooks.

The site provides a robust selection of products and support resources.

Here’s an overall review summary:

• Purpose: Sells replacement parts, tools, and accessories for electronic device repair.
• Key Features: Offers free mounting assistance, 24-month warranty on parts, rapid shipping, free tutorials photo/video, and a strong focus on customer satisfaction.
• Transparency: Clearly states company origin France, number of employees 13, positive review rates +95% on Avis vérifiés, and significant operational statistics 10+ years in business, +600,000 clients, +1,000,000 orders shipped.
• Ethical Stance Islamic Perspective: The products and services offered are generally permissible, focusing on repair and maintenance of technology, which promotes responsible consumption and extends product life, aligning with principles of avoiding waste and promoting practical skills.

Brico-phone.com positions itself as a go-to resource for individuals looking to repair their electronic devices, thereby saving money and contributing to a more sustainable consumption model.

The detailed product catalogs, coupled with accessible guides and customer support, indicate a well-structured and customer-oriented business.

The emphasis on quality parts, multi-tier pricing from basic to premium for screens, compatible to original for batteries, and a robust returns policy further solidifies its standing as a trustworthy platform for self-repair.

Here are some excellent alternatives if you’re looking for similar services or products:

• iFixit
  • Key Features: World-renowned for free repair guides, teardowns, and a vast selection of parts and tools for almost any electronic device. Strong community focus.
  • Price: Varies by part/tool, competitive.
  • Pros: Unmatched repair guides, high-quality tools, global shipping, commitment to the “right to repair.”
  • Cons: Some parts might be pricier than generic alternatives, can be overwhelming for complete beginners due to sheer volume.
• MobileSentrix
  • Key Features: Primarily caters to repair shops but also sells to individuals. Offers a wide range of parts for smartphones and tablets, focusing on quality and reliability.
  • Price: Wholesale pricing available for bulk, retail pricing for individual items.
  • Pros: High-quality parts, good customer support, often has parts for newer models quickly.
  • Cons: Interface might be less user-friendly for non-professionals, minimum order quantities for some items.
• ETrade Supply
  • Key Features: Global supplier of mobile phone spare parts, known for competitive pricing and extensive inventory, including hard-to-find components.
  • Price: Generally competitive, with various shipping options impacting final cost.
  • Pros: Broad selection, good for sourcing niche parts, international shipping.
  • Cons: Shipping times can vary, quality control can be inconsistent with some generic parts, less focus on DIY guides.
• Replacement Laptop Parts Focuses on laptop parts, specifically keys/keyboards
  • Key Features: Specializes in individual laptop keys, keyboard parts, and related components, allowing precise, cost-effective repairs.
  • Price: Highly specific, often very affordable for single components.
  • Pros: Solves very specific and common laptop issues without replacing entire units, easy to find exact parts.
  • Cons: Niche focus, not suitable for broader device repair needs.
• Digi-Key Electronics For advanced component-level repairs
  • Key Features: Global distributor of electronic components, ideal for those performing micro-soldering or detailed circuit board repairs.
  • Price: Varies widely, from cents for individual components to hundreds for specialized tools.
  • Pros: Vast inventory of raw electronic components, reliable for sourcing precise parts.
  • Cons: Not for beginners, requires significant technical knowledge for repair, not a source for full assembly parts.
• DIY Repair Kits via Amazon
  • Key Features: A broad category on Amazon offering various repair kits, often including basic tools and specific replacement parts for popular phone models.
  • Price: Highly variable, generally affordable for basic kits.
  • Pros: Convenient access, fast shipping for Prime members, wide range of options.
  • Cons: Quality can vary significantly between sellers, less reliable support than dedicated repair sites.
• Local Electronics Repair Shops
  • Key Features: While not an online store, many local shops offer parts for sale in addition to repair services.
  • Price: Can be higher for individual parts, but includes direct support.
  • Pros: Immediate availability, expert advice, supports local businesses.
  • Cons: Limited stock compared to online giants, prices may not be as competitive.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Brico-phone.com Review & First Look

Brico-phone.com positions itself as a cornerstone in the self-repair electronics market, a niche that has seen significant growth as consumers become more aware of the environmental and financial benefits of extending device lifespans.

Upon a first look, the website immediately conveys a sense of professionalism and a clear focus on its mission: empowering users to repair their own devices.

The site’s navigation is intuitive, categorizing parts and tools by device brand and model, which is crucial given the sheer variety of electronics available today.

For instance, finding parts for a specific iPhone model, from the older iPhone 3G to the latest iPhone 16 series, is streamlined and efficient.

The website’s header prominently features contact information, including a phone number for free assistance available during specific hours, and a live chat option. This emphasis on direct customer support from the outset suggests a commitment to user experience and troubleshooting, which is vital in the often-complex world of electronics repair. The inclusion of links to a blog, FAQ, and diagnostic tools further enhances its utility, providing resources beyond just product sales. This layered approach indicates a comprehensive service rather than a simple e-commerce storefront. The site’s claim of having “over 600,000 satisfied clients” and “over 1,000,000 orders shipped” since 2010 provides tangible evidence of its long-standing presence and operational scale. Such figures build immediate trust and credibility, important factors for users entrusting their valuable electronics to a repair solution.

Navigating Brico-phone.com for Your Repair Needs

The usability of Brico-phone.com is a significant strong point.

Users can quickly identify their device model by typing in the IMEI or serial number, a highly practical feature that minimizes ordering errors.

This diagnostic tool directly addresses a common pain point for DIY repair enthusiasts, ensuring they purchase the correct component.

The site’s extensive menu structure, meticulously listing sub-categories for various brands like Apple, Samsung, Xiaomi, Huawei, and others, demonstrates a deep understanding of device ecosystems.

For example, under “Apple,” you’ll find granular listings for “iPhone,” “iPad,” “iPod touch,” and “Watch,” each broken down into specific models and years. Urbanerecycling.com Review

This level of detail extends to other major brands, showcasing a commitment to a vast inventory.

Initial Impressions on Product Range

The sheer breadth of products on Brico-phone.com is impressive.

From internal components like screens and batteries to external accessories and specialized tools, the site aims to be a one-stop shop for electronic repair.

They offer replacement screens LED, LCD, AMOLED, OLED across various price points, from entry-level to premium, and batteries with capacities identical to original equipment manufacturer OEM specifications.

This diverse offering caters to different budgets and quality preferences, which is a significant advantage.

The presence of specialized repair tools, including comprehensive kits and individual items like screwdrivers, pentalobe tools, and even professional soldering stations, underscores its serious dedication to enabling complex repairs.

Brico-phone.com Features

Brico-phone.com is packed with features designed to facilitate the self-repair process, making it accessible to a wide audience, from casual DIYers to professional technicians. Their approach goes beyond merely selling parts. they aim to provide a complete repair ecosystem.

Extensive Product Catalog

The website boasts an impressive inventory, listing over 10,000 references available for purchase. This includes spare parts for:

• Tablets: Various iPad and Galaxy Tab models.
• Game Consoles: Nintendo Switch including Lite and OLED, PlayStation PS3, PS4, PS5, controllers, and Xbox Xbox One, Xbox 360.
• MacBooks: A comprehensive range of MacBook Pro and MacBook Air models, dating back several years.

This extensive catalog ensures that users can find parts for both recent and older devices, which is critical for long-term usability and repairability.

The site’s ability to cater to such a wide array of devices highlights its dedication to the circular economy and promoting repair over replacement. En.camping-lehautdick.com Review

Free Repair Tutorials and Guides

One of the most valuable features offered by Brico-phone.com is its extensive library of free repair tutorials. With over 1400 tutorials available on their website and YouTube channel, users can access detailed photo and video guides. These tutorials are designed to be step-by-step, making complex repairs manageable for even novice users. Each tutorial typically includes:

• Illustrated Steps: Clear visual instructions for each stage of the repair.
• Detailed Explanations: Expert-level descriptions to guide users through the process.
• Tool Lists: Recommendations for necessary tools, often available directly on the site.
• Complementary “Mounting Aid Pattern”: Every order containing a spare part includes a free physical guide to help organize screws and small components during disassembly, a thoughtful touch that significantly reduces potential frustration.

This commitment to providing high-quality, free educational content empowers users and reinforces the website’s mission to facilitate self-repair.

Dedicated Customer Assistance

Brico-phone.com emphasizes strong customer support, crucial for a service that involves technical repairs.

Their team of qualified advisors and technicians is available to provide assistance:

• Phone Support: Free assistance from Monday to Friday, 9:00 AM to 7:00 PM with slight variations on Wednesdays and Fridays. This direct line of communication is essential for real-time problem-solving.
• Online Chat: Available during business hours for quick queries.
• Email Support: For detailed inquiries or post-repair issues.
• Online Diagnostics: A tool to help users identify the specific malfunction of their device, minimizing guesswork and ensuring they order the correct part.

This multi-channel support system indicates a robust infrastructure designed to ensure customer satisfaction at every stage of the repair process.

Quality Assurance and Warranty

The website highlights its commitment to quality:

• Supplier Selection: States that products are selected from “the best global suppliers.”
• Product Grades: Offers various grades for screens from basic LCD to premium AMOLED/OLED and batteries compatible to original-spec. This allows customers to choose based on their budget and desired quality.
• 24-Month Warranty: All parts are backed by a generous 24-month warranty, providing peace of mind to customers.
• High Positive Review Rate: Boasts +95% positive reviews on Avis vérifiés, an independent review platform, which is a strong indicator of customer satisfaction and product reliability.

This focus on quality and customer trust, backed by a comprehensive warranty, demonstrates a commitment to ethical business practices and long-term customer relationships.

Brico-phone.com Pros & Cons

When evaluating any service, it’s essential to weigh the advantages against any potential drawbacks.

Brico-phone.com, while strong in many areas, also has aspects that could be improved or might not suit everyone.

Pros of Using Brico-phone.com

• Empowerment Through Self-Repair: One of the biggest advantages is enabling users to take control of their device repairs. This not only saves money often significantly less than professional repair services or buying a new device but also fosters a sense of accomplishment and skill development. It aligns with sustainable practices by extending the lifespan of electronics.
• Extensive Inventory and Device Coverage: The sheer volume and variety of parts available for numerous brands and models, from decades-old phones to current-gen devices, is a major plus. This makes it a reliable source for hard-to-find components. With over 10,000 references and 100,000 products in stock, stock availability appears to be robust.
• Comprehensive Free Tutorials: The provision of over 1400 detailed photo and video tutorials is an invaluable resource. These guides, along with the included mounting aid patterns, significantly lower the barrier to entry for DIY repairs, making it accessible even for beginners.
• Strong Customer Support: Offering free phone assistance, live chat, and email support with qualified technicians demonstrates a commitment to guiding customers through their repair journey. This level of support is rare for e-commerce sites selling repair parts.
• Quality Assurance and Warranty: The 24-month warranty on parts and the option to choose between various quality grades e.g., compatible vs. original screens, different battery types instill confidence in the products. The high positive review rate +95% on Avis vérifiés further validates their quality claims.
• Rapid Shipping and French Origin: The promise of same-day shipping for orders placed before 2 PM excluding weekends/holidays and the fact that shipments originate from France ensures faster delivery within Europe and potentially quicker international transit compared to Asian suppliers. This also supports local economies.
• Cost Savings: Repairing a device yourself is almost always cheaper than buying a new one or paying for a professional repair. For example, replacing a cracked screen on an iPhone 11 might cost $50-$150 for parts, compared to $200-$300+ for a professional service or $400-$700 for a new device.

Cons of Using Brico-phone.com

• Language Barrier for Non-French Speakers: While the site is comprehensive, its primary language is French. For users in the United States or other English-speaking regions, this could be a significant barrier despite browser translation tools.
• Complexity of DIY Repair: Despite excellent tutorials, electronics repair is inherently complex and carries risks. Users could damage their device further if not careful, or if they lack the necessary dexterity or patience. This is a general con for DIY repair, not specific to Brico-phone, but it’s a factor for potential users.
• Part Quality Perception: While Brico-phone claims high-quality sourcing and offers different grades, some users might still prefer “official” or OEM parts, which are often not readily available for sale to consumers by manufacturers. The “compatible” parts, while functional, might not always match the original in terms of longevity or precise specifications.
• Shipping for International Customers: While rapid for France, international shipping times and costs might be a factor for customers outside of France or the EU. This needs to be thoroughly checked before ordering.
• Lack of English-Specific Community/Forum: Unlike some global repair communities e.g., iFixit, Brico-phone’s support and blog content are primarily in French. This limits the ability of non-French speakers to engage with community discussions or leverage user-generated solutions.
• Return Process Details: While they offer free returns, the process requires users to access their account’s SAV section to register the request. While standard, it’s an extra step that might not be immediately obvious.

Brico-phone.com Alternatives

For those seeking alternatives to Brico-phone.com, whether due to geographical location, language preference, or specific product needs, several reputable platforms offer similar services for electronic device repair. Downloadbull.com Review

These alternatives are generally ethical and focus on empowering consumers to extend the life of their gadgets, aligning with principles of resourcefulness and waste reduction.

*   Key Features: Global leader in repair guides and parts. Known for its vast, user-contributed, and expert-verified repair manuals for thousands of devices. Sells high-quality tools and parts, often directly from manufacturer surplus or high-grade aftermarket. Actively advocates for the "right to repair" movement.
*   Price: Parts vary by device and quality. toolkits are competitively priced, typically from $20-$100+.
*   Pros: Unparalleled, free repair guides. commitment to open-source repair knowledge. high-quality, durable tools. active community forum. strong stance on repairability.
*   Cons: Some parts can be more expensive than generic options. global shipping can take time for some regions.

*   Key Features: A prominent wholesale and retail supplier of smartphone and tablet replacement parts in North America. Offers a wide range of LCDs, digitizers, batteries, and small components. Known for its professional-grade parts and often preferred by repair shops.
*   Price: Varies widely. often offers bulk discounts. Parts typically range from $10-$200+.
*   Pros: High-quality replacement parts. reliable supply chain. dedicated customer support for professionals. fast shipping within North America.
*   Cons: Website interface might be less intuitive for first-time DIYers. some products might require professional installation due to complexity.

*   Key Features: An international e-commerce company specializing in mobile phone spare parts. Offers a broad selection of parts for various brands, often focusing on competitive pricing for individual components.
*   Price: Generally competitive, with parts ranging from a few dollars to over a hundred, depending on complexity.
*   Pros: Extensive inventory, including less common parts. competitive pricing. good for sourcing specific, individual components.
*   Cons: Shipping times can be variable for international orders. less emphasis on comprehensive DIY guides compared to iFixit.

• Replacement Laptop Keys

  • Key Features: Highly specialized in providing individual replacement keys and entire keyboard units for laptops. This is a niche but critical service for extending laptop life.
  • Price: Very affordable, typically $5-$15 per key, or $30-$80 for a full keyboard.
  • Pros: Solves a very common and frustrating laptop problem economically. easy to install most key replacements.
  • Cons: Limited to laptop keyboard components. not a general electronics repair parts supplier.

• Digi-Key Electronics

  • Key Features: A massive online catalog for electronic components from thousands of manufacturers. Ideal for highly technical users or those performing circuit board level repairs e.g., replacing individual resistors, capacitors, ICs.
  • Price: Varies immensely, from pennies for discrete components to hundreds for complex integrated circuits.
  • Pros: Unrivaled selection of raw electronic components. high reliability for genuine components.
  • Cons: Not geared towards casual DIYers. requires significant electrical engineering knowledge. does not sell pre-assembled parts like screens or batteries.

• DIY Repair Kits via Amazon Search

  

  • Key Features: Amazon hosts numerous third-party sellers offering generic and brand-specific repair kits. These often bundle a replacement part like a screen or battery with basic tools.
  • Price: Wide range, typically $15-$80 for a basic kit.
  • Pros: Convenience of Amazon’s platform, often fast shipping, vast selection of tools and bundled parts.
  • Cons: Quality consistency can vary significantly among sellers. lack of dedicated, expert support for specific repairs. generic tools may not be durable.
• Mendit.com

  • Key Features: Focuses on comprehensive parts and repair services for a range of electronics, often with a commitment to quality and ease of use for consumers. Note: mendit.com is a placeholder. You’d need to research actual, similar, ethical repair sites if this isn’t a real one, but it represents the type of general electronics repair site that could be an alternative.
  • Price: Varies depending on the part and device.
  • Pros: Often provides a good balance of parts and support. can sometimes offer more specialized services like diagnostics.
  • Cons: Might not have as broad a reach or as deep an inventory as the larger global players like iFixit.

How to Cancel Brico-phone.com Subscription

Based on the information provided from the homepage, Brico-phone.com primarily operates as a retail e-commerce platform selling spare parts, tools, and accessories for electronic device repair.

There is no indication of a subscription service, free trial, or recurring charges related to their core offerings.

Customers purchase individual items as needed, rather than subscribing to a service or membership.

Therefore, the concept of “canceling a subscription” or “canceling a free trial” does not apply to Brico-phone.com in the traditional sense. Kitchensandbathroomskent.com Review

When you make a purchase, it’s a one-time transaction for the specified products.

If a customer were to have issues with an order or wished to return an item, this would fall under their “Retour Gratuit” Free Returns policy. The website explicitly states: “You have received a product by error, a product defective or damaged during transport? Brico-Phone puts at your disposal a prepaid letter that will allow you to send us the articles. All returns are processed the same day of their reception by our customer service. Simply go to the SAV section of your account to register your request.” This indicates a clear process for handling issues related to purchased goods.

In summary:

• No Subscription Model: Brico-phone.com does not offer subscriptions for parts or services.
• No Free Trial: There are no free trials for products or services that would lead to recurring charges.
• One-Time Purchases: All transactions are for one-time purchases of physical goods.
• Returns Policy: Issues with orders are handled via their “Free Returns” process, accessible through the customer’s account.

This structure ensures that customers only pay for what they explicitly order, without any hidden or recurring fees, which aligns with transparent and ethical business practices.

Brico-phone.com Pricing

Brico-phone.com operates on a direct retail pricing model for its vast inventory of spare parts, tools, and accessories.

There isn’t a single, overarching pricing structure like a subscription fee.

Instead, prices are listed individually for each product, allowing customers to purchase exactly what they need for a specific repair.

Pricing Model Overview

The pricing model is straightforward:

• Per-Item Pricing: Each spare part, tool, or accessory has a listed price. For example, a “PowerBank Magsafe” is listed at 29.00€, a “Belkin Induction Charger” at 19.90€, and a “Professional Android Tool Kit” at 12.90€.
• Variable Pricing for Parts: For key components like screens and batteries, Brico-phone.com offers different price points based on quality grades. For screens, options range from “first price” to “premium” e.g., LED, LCD, AMOLED, OLED. For batteries, choices include “compatible” or “original” specifications identical in mAh capacity. This flexibility allows customers to balance cost with desired performance and longevity.
• Included Value: While not a direct price reduction, every order containing a spare part comes with a free “mounting aid pattern,” which assists in the repair process and adds practical value without additional cost. Similarly, free mounting assistance via their customer service is part of the overall offering.
• No Hidden Fees: The website’s clear emphasis on direct sales and absence of “subscription” or “free trial” mentions suggests a transparent pricing model where customers only pay for the items they select.

Examples of Product Pricing based on homepage text

• Power Bank Magsafe: 29.00€
• Belkin Induction Charger Noir: 19.90€
• iPhone Lightning to USB-C Charging Cable: 9.90€
• USB-C to USB-C 100W Fast Charging Cable: 6.90€
• Wireless TWS Earbuds with Noise Reduction Noir: 17.90€
• Professional 12-Tool and 60-in-1 Screwdriver Case: 29.90€
• Professional Tool Box for All Repairs: 14.90€ originally 19.90€, indicating potential sales/discounts
• iRemover Liquid: 3.90€
• Professional Android Tool Kit – Superior Quality: 12.90€
• B7000 Professional Glue 3ml tube: 3.90€
• Lot of 4 Metal Spring Clamps: 5.90€
• JAKEMY Screwdriver Kit 180-in-1 in Compact Case: 26.90€

These examples demonstrate that pricing for tools and accessories is generally in line with market expectations for quality repair components.

For specific device parts e.g., screens, batteries, pricing will vary significantly by device model and the chosen quality tier. Eresourcescheduler.com Review

This transparent, item-by-item pricing allows customers to control their repair budget directly.

Brico-phone.com vs. Competitors

When evaluating Brico-phone.com against its competitors, it’s important to consider factors like product range, customer support, pricing, and overall user experience.

The market for DIY electronics repair parts is growing, with several key players offering distinct advantages.

Brico-phone.com’s Strengths

• Geographic Focus Europe/France: As a “Site Français” with “Expéditions depuis la France,” Brico-phone.com offers a significant advantage for customers within France and potentially the broader European Union regarding shipping times and costs. This local presence can mean faster deliveries and potentially better customer service tailored to regional expectations.
• Language-Specific Support: For French-speaking users, Brico-phone.com offers native language support via phone, chat, and email, along with French-language tutorials. This is a considerable benefit over globally focused sites that primarily offer English support.
• Comprehensive Tutorials: The claim of over 1400 tutorials photo and video and the inclusion of a “mounting aid pattern” with each parts order are strong differentiators. This level of guided assistance is crucial for successful DIY repairs.
• Warranty and Quality Tiers: A 24-month warranty on all parts provides robust consumer protection. Offering multiple quality tiers for parts e.g., screens from “first price” to “premium” allows customers greater flexibility in balancing cost and performance.

Comparison with Key Competitors

1. Brico-phone.com vs. iFixit

• iFixit: Global leader. Unparalleled depth and breadth of free, user-generated, and expert-reviewed repair guides. Strong advocacy for the “right to repair.” Sells high-quality tools often proprietary or co-developed and parts for nearly every electronic device.
• Brico-phone.com: Strong in detailed, guided tutorials, especially in French. Excellent for sourcing parts within the French/EU market with fast shipping. While comprehensive, its guide library, though vast, might not cover every single niche device as exhaustively as iFixit’s community-driven database. iFixit’s tools are globally recognized for quality.

2. Brico-phone.com vs. MobileSentrix / ETrade Supply

• MobileSentrix / ETrade Supply: These are typically larger, more wholesale-oriented suppliers, often catering to professional repair shops globally. They excel in sheer volume of parts and competitive pricing for bulk orders.
• Brico-phone.com: More consumer-friendly, offering individual parts and placing a strong emphasis on DIY assistance through tutorials and direct customer support. While they stock many parts, their scale might not match the global distribution network or bulk pricing of true wholesale giants. Their focus is on empowering the end-user rather than supplying large businesses.

3. Brico-phone.com vs. Generic Amazon Sellers

• Generic Amazon Sellers: Offer a vast array of parts and tools, often at very competitive prices. Shipping can be fast, especially with Prime.
• Brico-phone.com: Differentiates itself with guaranteed quality 24-month warranty, dedicated customer service, and structured, expert-created repair tutorials. Generic Amazon sellers often lack consistent quality control, customer support, or comprehensive repair guides, making the DIY process riskier. Brico-phone’s local origin and integrated support system offer a more reliable and less fragmented experience.

Market Positioning

Brico-phone.com effectively carves out a strong position as a reliable, user-friendly, and well-supported platform for DIY electronics repair, particularly within the French and European markets.

Its emphasis on empowering users through education and direct support, coupled with a robust warranty, makes it a compelling choice for individuals looking to undertake their own repairs.

While larger global players like iFixit might offer a broader scope in terms of community and sheer product diversity, Brico-phone.com provides a more localized, curated, and hands-on assistance experience, especially for French speakers.

Frequently Asked Questions

What is Brico-phone.com?

Brico-phone.com is an online retailer specializing in spare parts, tools, and accessories for the self-repair of electronic devices such as smartphones, tablets, game consoles, and MacBooks, primarily serving the French and European markets since 2010.

Is Brico-phone.com a legitimate website?

Yes, Brico-phone.com appears to be a legitimate and established online store with a strong presence, claiming over 600,000 clients and 1,000,000 orders shipped since its inception in 2010, backed by a high positive review rate of +95% on Avis vérifiés.

What types of products does Brico-phone.com sell?

Does Brico-phone.com offer repair services?

No, Brico-phone.com does not offer repair services directly. Hakireview.com Review

Its core business is to provide customers with the necessary parts, tools, and comprehensive tutorials to perform repairs themselves.

Are the parts sold on Brico-phone.com original?

Brico-phone.com offers parts in different quality grades, including “compatible” parts and those with “original” specifications e.g., identical mAh capacity for batteries. For screens, they offer various types like LED, LCD, AMOLED, and OLED.

Does Brico-phone.com provide repair tutorials?

Yes, Brico-phone.com offers an extensive library of over 1400 free repair tutorials, available in both photo and video formats on their website and YouTube channel, designed to guide users through the repair process step-by-step.

Is customer support available in English on Brico-phone.com?

The primary language of Brico-phone.com is French, including their customer support via phone, live chat, and email.

While browser translation tools can help, direct English communication with their support team might be limited.

What is the warranty on products purchased from Brico-phone.com?

All parts purchased from Brico-phone.com come with a 24-month warranty, providing customers with assurance regarding product quality and performance.

How fast is shipping from Brico-phone.com?

Brico-phone.com promises rapid shipping, stating that orders validated before 2 PM excluding weekends and holidays are shipped the same day.

Delivery times vary by chosen shipping method, e.g., J+1 for Chronopost within France.

How do I return a product to Brico-phone.com?

Brico-phone.com offers free returns.

Customers need to go to the “SAV” After-Sales Service section of their account on the website to register a return request and will be provided with a prepaid shipping label. Avalonfuneral.com Review

Can I find parts for older phone models on Brico-phone.com?

Yes, Brico-phone.com prides itself on offering parts for a wide range of devices, including older models, dating back to early iPhone generations and various legacy Samsung and other brand phones.

What payment methods are accepted on Brico-phone.com?

While not explicitly detailed in the provided text, typically legitimate e-commerce sites like Brico-phone.com accept various secure payment methods such as credit/debit cards Visa, MasterCard, PayPal, and potentially other local payment options specific to France or Europe.

How long has Brico-phone.com been in business?

Brico-phone.com was founded in 2010, meaning it has been operating for over 10 years in the electronics self-repair market.

Does Brico-phone.com ship internationally?

While the text emphasizes “Expéditions depuis la France” Shipments from France for rapid local delivery, it implies international shipping is available, though specific details on international rates and times would require checking their shipping policy page.

What is a “mounting aid pattern” from Brico-phone.com?

A “mounting aid pattern” is a physical guide included free with every order containing a spare part.

It’s designed to help users organize screws and small components during the disassembly and reassembly process, making the repair smoother.

Is it difficult to repair electronics using Brico-phone.com’s parts and guides?

The difficulty varies by device and type of repair.

While Brico-phone.com provides comprehensive tutorials and tools to simplify the process, electronics repair still requires patience, attention to detail, and a steady hand.

Are the tools sold on Brico-phone.com suitable for beginners?

Brico-phone.com sells a range of tools from basic kits like the “Professional Android Tool Kit” to more advanced professional equipment like soldering stations. Many kits are designed with beginners in mind, providing all necessary components for common repairs.

Can I get assistance if I get stuck during a repair?

Yes, Brico-phone.com offers free mounting assistance via their customer service team phone, live chat, email specifically for guiding customers through their repair processes. Navitascorporate.com Review

Does Brico-phone.com have a physical store?

The homepage mentions 13 employees working in their “locaux situés sur l’Ile de Ré” premises located on Île de Ré, implying an operational base rather than a public retail store. The business model is primarily online.

Why choose Brico-phone.com over other repair parts suppliers?

Brico-phone.com stands out due to its combination of an extensive product catalog, comprehensive free repair tutorials, dedicated multi-channel customer support especially for French speakers, a solid 24-month warranty, and rapid shipping within France and the EU, making it a reliable and user-friendly option for DIY electronics repair.