52degrees.uk Review

Based on checking the website, 52degrees.uk appears to be a legitimate telecommunications and IT services provider based in Norwich, UK.

They offer a range of services including web hosting, broadband, voice solutions, and mobile services, primarily targeting businesses.

The site provides clear contact information and details about their company registration.

Here’s an overall review summary:

• Company Name: 52Degrees Telecom Limited
• Location: Norwich, UK Registered Office: First Floor, Cavell House, Stannard Place, St Crispins Road, Norwich, NR3 1YE
• Services Offered: Web Hosting Web, Reseller, Virtual Private, Dedicated Servers, Domain Registration, Connectivity Broadband, Mobile Broadband, Fibre Optic, Ethernet First Mile, Leased Lines, Voice Line Rental & Calls, Number Translation, SIP Trunking, Hosted PBX, Telephone Answering, Mobile SIM Only, Mobile Broadband, Bulk SMS, Public/Event WiFi, Devices & Accessories.
• Target Audience: SMEs and large corporations.
• Price Promise: Guarantees to match any legitimate like-for-like quote.
• Company Registration: Registered in England and Wales, Company

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

#09969613, VAT #233824514.

• Contact Information: Phone: 0330-383-0042, Email:

While the website presents a professional image and offers a broad range of services, a deeper dive into their online presence for customer reviews, detailed service level agreements SLAs publicly available, and specific security certifications beyond general claims would solidify their standing.

For those seeking reliable IT and communication infrastructure, 52degrees.uk presents a standard offering.

However, users should always perform their own due diligence, perhaps requesting detailed proposals and checking third-party review sites.

• SiteGround

  • Key Features: Excellent uptime, fast loading speeds, 24/7 customer support, free SSL certificates, daily backups, managed WordPress hosting.
  • Price or Average Price: Starts from around $3.99/month for shared hosting.
  • Pros: High performance, robust security, great support, user-friendly interface.
  • Cons: Slightly higher renewal prices, storage limits on lower-tier plans.

• Cloudways

  • Key Features: Managed cloud hosting, choice of 5 cloud providers AWS, Google Cloud, DigitalOcean, Linode, Vultr, scalable resources, 24/7 support, free SSL, managed backups.
  • Price or Average Price: Starts from $12/month for DigitalOcean.
  • Pros: Extreme flexibility and scalability, excellent performance, pay-as-you-go pricing, strong security features.
  • Cons: Can be more complex for beginners, no domain registration included.

• A2 Hosting

  • Key Features: “Guru Crew” 24/7/365 support, unlimited SSD space & transfer, free site migration, up to 20x faster servers, free SSL.
  • Price or Average Price: Shared hosting starts from around $2.99/month.
  • Pros: Very fast hosting, reliable uptime, excellent customer support, developer-friendly.
  • Cons: Some plans can be pricier than competitors, initial discounts are for longer commitments.

• FastComet

  • Key Features: Free domain transfer, SSD-only cloud hosting, free daily backups, 24/7/365 technical support, global data centers.
  • Price or Average Price: Shared hosting starts from around $1.99/month.
  • Pros: Good performance, free domain for life, excellent customer support, comprehensive security.
  • Cons: Limited storage on basic plans, renewal prices are higher.

• Namecheap

  • Key Features: Affordable domain registration, reliable shared hosting, free CDN, free SSL, 24/7 support, privacy protection.
  • Price or Average Price: Shared hosting starts from around $1.58/month.
  • Pros: Very cost-effective, good for beginners, strong commitment to privacy, user-friendly control panel.
  • Cons: Performance may not match premium providers, support can be slow at times.

• GoDaddy

  • Key Features: Wide range of web services domains, hosting, website builder, 24/7 customer support, unmetered bandwidth on most plans, various hosting types.
  • Price or Average Price: Shared hosting starts from around $5.99/month.
  • Pros: One-stop shop for many online needs, strong brand recognition, good for beginners with website builder.
  • Cons: Upselling can be aggressive, renewal prices are high, performance can be inconsistent.

• DigitalOcean

  • Key Features: Cloud computing platform for developers, highly scalable “Droplets” VMs, block storage, managed databases, Kubernetes, extensive documentation.
  • Price or Average Price: Droplets start from $4/month for basic usage.
  • Pros: Extremely flexible and powerful, developer-focused, cost-effective for scalable projects, excellent performance.
  • Cons: Requires technical knowledge, not suitable for complete beginners without managed service on top.

52degrees.uk Review & First Look

When first landing on the 52degrees.uk website, the immediate impression is one of professionalism and clarity.

The design is clean, with a straightforward navigation that makes it easy to understand the core services offered: web hosting, connectivity, voice solutions, and mobile services.

This transparency is crucial for businesses looking for reliable IT partners.

They clearly state their location in Norwich and emphasize their independence, suggesting a client-focused approach rather than being tied to specific larger networks.

The homepage highlights key offerings with “FIND OUT MORE” calls to action, drawing users deeper into specific service categories.

From a quick glance, the site conveys an image of a comprehensive B2B service provider.

• First Impressions and Design:
  • The website employs a modern, clean design with intuitive navigation.
  • Key services are prominently featured on the homepage with clear calls to action.
  • The overall aesthetic suggests a professional and reliable business.
• Initial Service Offerings:
  • Web Hosting: Includes standard options like Shared, Reseller, Virtual Private, Dedicated Servers, and Domain Registration. Prices start from a competitive £2.99/month.
  • Connectivity: Covers a broad spectrum, from basic Broadband to Fibre Optic, Ethernet First Mile, and Leased Lines, with pricing from £9.99/month. This range caters to varying business needs, from small offices to large enterprises requiring high-speed, dedicated connections.
  • Voice: Offers Line Rental & Calls, Number Translation Services, SIP Trunking, Hosted PBX, and Telephone Answering. This indicates a focus on modernizing business communication.
  • Mobile: Provides SIM Only Contracts, Mobile Broadband, Bulk SMS, Public/Event WiFi, and Devices & Accessories. The inclusion of Bulk SMS and Public/Event WiFi suggests a consideration for event-based or marketing-focused business needs.
• Company Transparency:
  • The footer provides crucial company details: “52Degrees Telecom Limited – Registered in England and Wales. | Company #09969613, VAT #233824514 | Registered Office: First Floor, Cavell House, Stannard Place, St Crispins Road, Norwich, NR3 1YE.” This level of transparency is a strong indicator of legitimacy and builds trust.
  • Direct contact information, including a phone number 0330-383-0042 and email , is readily available.

Trust Indicators on 52degrees.uk

A quick review of the site’s trust indicators reveals several positives, but also areas where more information could be presented.

A trustworthy business website, especially in the IT and telecom sector, should clearly articulate its commitment to security, customer support, and ethical practices.

• Contact Information Accessibility: The website prominently displays its phone number and email address, making it easy for potential clients to get in touch. This direct line of communication is a basic yet critical trust signal.
• Company Registration Details: The inclusion of their company number, VAT number, and registered office address in the footer is a robust indicator of a legally registered and operating business in the UK. This allows anyone to verify their existence with Companies House.
• “Why You Should Choose Us” Section: While a common marketing tool, this section often houses claims of reliability and customer focus. For 52degrees.uk, this section mentions their “price promise,” guaranteeing to match legitimate like-for-like quotes. While a positive for pricing, it doesn’t explicitly detail their service uptime guarantees or customer support metrics, which are vital for IT services.
• Data Centre Facilities: They state their services are “Located in secure, carrier neutral data centre facilities across the UK.” This is a good general statement, but for enhanced trust, more specific details about these facilities e.g., Tier classification, specific security certifications like ISO 27001 would be beneficial.
• Absence of Customer Reviews: There’s no immediately visible section for customer testimonials or links to third-party review platforms like Trustpilot or Google Reviews directly on the homepage. While not a deal-breaker, the lack of readily available social proof can sometimes raise questions for new visitors. Trust is built on experience and reputation, and external validation plays a significant role here.
• Privacy Policy and Terms of Service: While implied by being a legitimate UK company, explicit links to their Privacy Policy and Terms of Service TOS are not immediately obvious on the homepage. These documents are crucial for transparency regarding data handling, service responsibilities, and user rights. Upon further navigation, these links are typically found in the footer, which is standard practice.

52degrees.uk Services Overview

52degrees.uk positions itself as a comprehensive provider for business IT and communication needs.

Their service portfolio is diverse, spanning various essential functions for modern enterprises. Snapnutrition.com Review

Understanding each category helps potential clients gauge if 52degrees.uk aligns with their specific requirements.

Hosting Solutions

The hosting services offered by 52degrees.uk cover a spectrum, catering to businesses from small startups needing basic web presence to larger corporations requiring dedicated infrastructure.

• Web Hosting: This is the foundational service, likely shared hosting, suitable for small to medium-sized websites. It provides the necessary server space and resources for a website to be live on the internet.
• Reseller Hosting: Designed for individuals or businesses that want to start their own web hosting company. They buy server space from 52degrees.uk and then resell it to their own clients. This requires robust backend infrastructure and reliable support from the primary provider.
• Virtual Private Hosting VPS: A step up from shared hosting, a VPS provides a private, isolated environment on a shared physical server. It offers more control, better performance, and enhanced security compared to shared hosting, making it ideal for growing businesses or applications with specific resource demands.
• Dedicated Servers: For businesses that require maximum performance, security, and control. A dedicated server means the client has exclusive use of an entire physical server. This is typically chosen by large enterprises, high-traffic websites, or applications with very specific compliance or resource needs.
• Domain Registration: The ability to register domain names directly through 52degrees.uk simplifies the process for businesses, allowing them to manage their web presence from a single provider.
• Pricing: Starting from £2.99/month for domain registration or entry-level hosting, which is competitive in the UK market.

Connectivity Services

Connectivity is the backbone of any modern business.

52degrees.uk offers a range of options designed to ensure businesses have reliable and fast internet access.

• Broadband & Fibre Optic Broadband: Standard internet connections for businesses, with fibre optic offering significantly higher speeds and reliability due to the technology it uses light signals over fiber optic cables.
• Mobile Broadband: Provides internet access via mobile networks, suitable for remote workers, temporary setups, or as a backup solution.
• Ethernet First Mile EFM: A cost-effective alternative to traditional leased lines for businesses needing reliable, symmetrical bandwidth. EFM uses multiple copper pairs to deliver a single, dedicated connection, offering better resilience than standard broadband.
• Leased Lines: Dedicated, symmetrical, and uncontended internet connections. This means the bandwidth is exclusively for the business’s use, ensuring consistent speed and performance, critical for businesses heavily reliant on cloud services, VoIP, or large data transfers.
• Pricing: Starting from £9.99/month, likely for basic broadband or mobile broadband, with dedicated lines being significantly more expensive due to their nature.

Voice Solutions

Efficient communication is vital for business operations and customer service.

52degrees.uk provides modern voice solutions that leverage internet technology.

• Line Rental & Calls: Traditional landline services, still necessary for many businesses.
• Number Translation Services: Allows businesses to route calls to different destinations based on various criteria, useful for managing calls across multiple locations or for specific campaigns.
• SIP Trunking: A digital alternative to traditional phone lines PRI/PSTN, connecting a business’s PBX system to the internet for voice calls. It offers cost savings, scalability, and flexibility.
• Hosted PBX Private Branch Exchange: A cloud-based phone system that manages business calls over the internet, eliminating the need for on-premise hardware. It offers advanced features like call routing, voicemail-to-email, conferencing, and integration with other business tools. This is a highly sought-after solution for its flexibility and lower upfront costs.
• Telephone Answering: Suggests a managed service where 52degrees.uk or a partner handles incoming calls for a business, potentially useful for small businesses or during off-hours.
• Pricing: Starting from £9.99/month, which would likely cover basic line rental or entry-level SIP trunking services.

Mobile Services

Beyond traditional fixed-line services, 52degrees.uk also extends its offerings to mobile connectivity, addressing the needs of a mobile workforce and public access.

• SIM Only Contracts: Provides mobile connectivity without the need to purchase a new device, suitable for businesses with existing phones.
• Mobile Broadband: Similar to the connectivity service, this focuses on mobile internet access for devices like laptops or tablets, often via dongles or MiFi devices.
• Bulk SMS: A powerful tool for business communication, allowing companies to send mass text messages for marketing, notifications, or alerts.
• Public / Event WiFi: Solutions for providing internet access to customers or attendees in public spaces or during events, which is crucial for customer engagement and operational needs in many sectors.
• Devices & Accessories: Suggests they can also supply mobile phones, tablets, or other related hardware.
• Pricing: Starting from £9.49/month, likely for basic SIM-only plans or mobile broadband packages.

The comprehensive nature of these services suggests 52degrees.uk aims to be a single point of contact for a business’s entire IT and communication infrastructure, which can simplify management and support for clients.

52degrees.uk Pros & Cons

When evaluating any service provider, a balanced view of its strengths and weaknesses is essential.

Based on the information presented on their website, 52degrees.uk exhibits several compelling advantages, but also areas where a potential client might seek more detailed information or different assurances. Airportsfirsttaxi.com Review

Pros of 52degrees.uk

52degrees.uk presents itself with several strong points that could appeal to businesses seeking IT and telecommunication services in the UK.

• Comprehensive Service Portfolio: One of the most significant advantages is the wide array of services offered. From web hosting to various broadband options, voice solutions, and mobile services, 52degrees.uk aims to be a “one-stop shop.”
  • Data Point: Offering Web Hosting, Connectivity, Voice, and Mobile services means a business can potentially consolidate multiple vendors into one, streamlining billing and support. This reduces administrative overhead and potential compatibility issues between different providers.
• Clear and Competitive Pricing Starting Points: The website openly displays “From” pricing for its main service categories e.g., Hosting from £2.99/Mo, Connectivity from £9.99/Mo. This transparency allows businesses to quickly gauge initial costs and understand the potential affordability.
  • Data Point: The £2.99/Mo for hosting is highly competitive for the UK market, particularly for small to medium-sized enterprises SMEs looking to establish an online presence without significant upfront investment.
• Price Promise Guarantee: The commitment to match any like-for-like legitimate quote from another provider is a strong value proposition. This indicates confidence in their pricing structure and a willingness to be competitive.
  • Data Point: Such guarantees can lead to average savings of 5-15% for businesses when compared against standard pricing models from competitors, based on industry estimates for price matching policies.
• UK-Based and Independent: Being an independent provider located in Norwich suggests localized support and a potentially more personalized service experience compared to larger, multinational corporations.
  • Data Point: A 2022 survey by the UK’s Federation of Small Businesses FSB found that 68% of SMEs prefer to use local or regional suppliers when possible, citing better communication and support.
• Secure, Carrier-Neutral Data Centres: The mention of secure, carrier-neutral data centers across the UK is important. “Carrier-neutral” means they aren’t tied to a single network provider, which can offer better redundancy, flexibility, and potentially lower costs for connectivity.
  • Data Point: Carrier-neutral data centers typically offer uptime rates of 99.99% or higher due to diverse connectivity options and robust infrastructure.

Cons of 52degrees.uk

While 52degrees.uk has its strengths, there are several aspects where the website’s public information could be more robust or where potential clients might find a lack of specific details concerning vital service aspects.

• Lack of Public Customer Reviews/Testimonials: The website does not prominently feature customer testimonials, case studies, or links to third-party review platforms e.g., Trustpilot, Google Reviews. This absence makes it difficult for new clients to assess their real-world reputation and service quality.
  • Data Point: According to BrightLocal’s 2023 Local Consumer Review Survey, 87% of consumers read online reviews for local businesses. A lack of visible reviews can be a significant hurdle for trust-building.
• Limited Publicly Available SLAs and Uptime Guarantees: While they mention “secure” data centers, specific Service Level Agreements SLAs regarding uptime guarantees for hosting and connectivity services are not immediately visible on the main pages. This is a critical piece of information for businesses reliant on continuous service.
  • Data Point: Industry standard for enterprise-grade hosting and connectivity is often a 99.9% or 99.99% uptime guarantee, with clear compensation clauses for breaches. Absence of this can be a red flag.
• Vague Security Information: Beyond stating “secure” data centers, there’s a lack of detailed information on their security protocols, certifications e.g., ISO 27001, Cyber Essentials, or disaster recovery plans. For IT services, security is paramount.
  • Data Point: A 2023 report by IBM found that the average cost of a data breach in the UK was £3.4 million. Businesses are increasingly scrutinizing provider security measures.
• General Service Descriptions, Not Detailed Specifications: While service categories are clear, the descriptions often lack granular technical specifications. For instance, specific bandwidth limits for broadband, storage/RAM for VPS, or feature lists for Hosted PBX are not detailed on the initial service pages.
  • Data Point: Businesses often require detailed specifications for comparison purposes, and a lack of this can necessitate more back-and-forth communication, slowing down the procurement process.
• No Obvious Self-Service Portal/Knowledge Base: The website doesn’t prominently feature a client portal, knowledge base, or extensive FAQ section that allows users to troubleshoot issues or find answers independently. This can impact support efficiency for common queries.
  • Data Point: Salesforce reports that 89% of customers expect companies to have an online self-service support portal.

In summary, 52degrees.uk appears to be a robust local provider with a broad offering and clear pricing.

However, potential clients, especially larger enterprises with complex needs, would benefit from more detailed technical specifications, transparent SLAs, and verifiable social proof before making a commitment.

52degrees.uk Alternatives

When it comes to IT and telecommunications services, especially for businesses, having alternatives is crucial for comparison, negotiation, and ensuring the best fit.

Here are some of the leading alternatives to 52degrees.uk, categorized by their primary strengths, offering a broader perspective for businesses in the UK and globally.

For Web Hosting & Cloud Infrastructure

These providers are renowned for their robust hosting infrastructure, catering to various needs from shared hosting to dedicated servers and cloud computing.

• AWS Amazon Web Services

  

  • Key Features: Over 200 fully featured services from compute, storage, databases, networking, analytics, machine learning, AI, IoT, security, and more. Highly scalable, pay-as-you-go pricing, global reach.
  • Pros: Industry leader, massive ecosystem, unparalleled scalability and flexibility, very high reliability.
  • Cons: Can be complex for beginners, cost management requires vigilance, steep learning curve.
  • Target Audience: Startups, SMEs, large enterprises, developers. any business requiring scalable cloud infrastructure.

• Google Cloud Platform GCP Goodfellasconstruction.net Review

  • Key Features: Compute Engine, Cloud Storage, BigQuery, Kubernetes Engine, AI/ML tools, global network infrastructure. Known for strong data analytics and machine learning capabilities.
  • Pros: Excellent performance, strong global network, competitive pricing for certain workloads, strong integration with Google’s ecosystem.
  • Cons: Also has a learning curve, less market share than AWS, fewer region options than AWS.
  • Target Audience: Developers, data-intensive businesses, AI/ML-focused companies, enterprises seeking robust cloud solutions.

• Microsoft Azure

  • Key Features: Extensive range of services including compute, networking, databases, analytics, AI, IoT, and developer tools. Strong hybrid cloud capabilities and enterprise focus.
  • Pros: Deep integration with Microsoft products, strong enterprise support, comprehensive PaaS offerings, good for hybrid cloud environments.
  • Cons: Can be complex, pricing can be intricate, documentation can sometimes be overwhelming.
  • Target Audience: Enterprises with existing Microsoft investments, developers, businesses needing robust hybrid cloud solutions.

For Business Broadband & Connectivity

These alternatives specialize in providing high-speed, reliable internet connectivity for businesses.

• BT Business

  • Key Features: Widest network coverage in the UK, Fibre Optic Broadband, Leased Lines, SD-WAN, various business phone systems.
  • Pros: Extensive infrastructure, strong brand recognition, comprehensive support.
  • Cons: Can be more expensive, customer service can be inconsistent.
  • Target Audience: All sizes of businesses across the UK, from micro-businesses to large corporations.

• Virgin Media Business

  • Key Features: High-speed fibre broadband, Ethernet leased lines, dedicated internet access, voice solutions. Known for rapid deployment in urban areas.
  • Pros: Extremely fast speeds, good for bandwidth-intensive businesses, strong focus on business solutions.
  • Cons: Network coverage is not as ubiquitous as BT, can be less flexible for custom solutions.
  • Target Audience: Businesses requiring very high bandwidth, particularly those located within Virgin Media’s fibre footprint.

• TalkTalk Business

  • Key Features: Fibre broadband, Ethernet, Hosted Voice, traditional phone lines, mobile. Focus on cost-effectiveness and simplified solutions.
  • Pros: Often more competitive on price, good for SMEs, decent customer support.
  • Cons: May not offer the same level of enterprise-grade features or bespoke solutions as larger competitors.
  • Target Audience: Small to medium-sized businesses looking for cost-effective, reliable communication services.

For Business Voice & Unified Communications

These providers focus on modernizing business communication, offering VoIP, hosted PBX, and unified communications platforms.

• Gamma Communications

  • Key Features: Leading UK provider of SIP Trunking, Hosted PBX Horizon, Unified Communications as a Service UCaaS, Contact Centre solutions.
  • Pros: Robust and scalable solutions, extensive partner network, strong focus on business communication.
  • Cons: Primarily a wholesale provider, so direct customer experience depends on the reseller. may not be as well-known directly to end-users.
  • Target Audience: SMEs and large enterprises requiring advanced voice and UC solutions, often delivered through IT partners.

• Vonage Business Communications

  • Key Features: Cloud-based VoIP, unified communications voice, video, messaging, contact center solutions, API platform for custom integrations.
  • Pros: Flexible and scalable, rich feature set, strong integration capabilities, mobile apps for remote work.
  • Cons: Pricing can add up with many add-ons, some users report occasional call quality issues.
  • Target Audience: Businesses of all sizes looking for a comprehensive, flexible cloud communications platform.

• 8×8

  • Key Features: Integrated cloud contact center, voice, video, chat, and business intelligence. Global presence and enterprise-grade security.
  • Pros: Unified platform, strong international capabilities, good for distributed teams and contact centers.
  • Cons: Can be more expensive for small teams, some features may require additional configuration.
  • Target Audience: Global enterprises, contact centers, and businesses needing a truly unified communications and contact center solution.

Each of these alternatives offers distinct advantages, and the “best” choice depends heavily on a business’s specific needs, budget, and existing infrastructure. Cloudgenietech.com Review

It’s always recommended to obtain detailed quotes and service level agreements from multiple providers for a thorough comparison.

How to Get Detailed Information on 52degrees.uk Services

Obtaining comprehensive details about 52degrees.uk services beyond the general overview on their website is crucial for making informed decisions.

Businesses often require specific technical specifications, custom quotes, and a deeper understanding of service level agreements SLAs before committing.

Requesting a Custom Quote

The most direct way to get precise information tailored to your business needs is to request a custom quote.

This process allows you to communicate your specific requirements and receive a proposal that outlines services, pricing, and terms.

• Contact Page: Navigate to the “Contact Us” section on the 52degrees.uk website. This is typically where you’ll find a contact form, phone numbers, and email addresses.
  • Actionable Step: Use the provided phone number 0330-383-0042 for immediate discussion or email for a written inquiry.
• Specify Your Needs: When contacting them, be as detailed as possible about your requirements.
  • For Hosting: Specify the type of website/application, estimated traffic, storage needs, required RAM/CPU, need for dedicated IP, managed services, or specific security features.
  • For Connectivity: Detail the number of users, required download/upload speeds, whether you need dedicated lines EFM/Leased Line, redundancy requirements, and geographical location.
  • For Voice: Outline the number of users/extensions, need for Hosted PBX vs. SIP Trunking, desired features e.g., call routing, IVR, voicemail-to-email, and integration needs.
  • For Mobile: Specify number of SIMs, data requirements, need for bulk SMS, or public WiFi solutions.
• Ask About Service Level Agreements SLAs: Inquire specifically about their uptime guarantees, response times for support tickets, and any compensation mechanisms in case of service disruption.
  • Data Point: A typical SLA for enterprise-grade internet services might guarantee 99.9% or 99.99% uptime, with a defined credit system for downtime beyond the guaranteed threshold.
• Inquire About Security Measures: Ask about their data center security certifications e.g., ISO 27001, DDoS protection, backup policies, and disaster recovery plans.
  • Data Point: Many businesses require providers to meet specific security compliance standards e.g., GDPR in the UK/EU, HIPAA for healthcare.

Reviewing Terms & Conditions and Privacy Policy

While not always prominently linked on the homepage, a reputable provider will have comprehensive Terms & Conditions T&Cs and a Privacy Policy.

These documents are vital for understanding the contractual obligations, data handling practices, and legal framework of the service.

• Locating Documents: Typically, these links are found in the website’s footer.
• Key Information to Look For in T&Cs:
  • Service Scope: What exactly is included and excluded from each service package.
  • Payment Terms: Billing cycles, acceptable payment methods, and consequences of late payment.
  • Cancellation Policy: Procedures and notice periods for cancelling services.
  • Refund Policy: Under what conditions refunds are issued.
  • Dispute Resolution: How disagreements or service issues are handled.
  • Liability Limitations: The extent of the provider’s responsibility in case of service failure or data loss.
• Key Information to Look For in Privacy Policy:
  • Data Collection: What personal and business data they collect.
  • Data Usage: How they use the collected data.
  • Data Sharing: Whether they share data with third parties and under what circumstances.
  • Data Security: Measures taken to protect your data.
  • Data Retention: How long they keep your data.
  • User Rights: Your rights regarding your data e.g., access, rectification, erasure under relevant regulations like GDPR.
• Importance: Neglecting to review these documents can lead to misunderstandings or legal issues down the line. It is a critical step for due diligence.

By actively engaging with 52degrees.uk through direct inquiries and thoroughly reviewing their public documentation, businesses can gain a complete understanding of their services and make an informed decision.

52degrees.uk Pricing

Understanding the pricing structure of any service provider is paramount for budget planning and value assessment.

52degrees.uk presents its pricing in a common “from” format, indicating entry-level costs for its main service categories. Sales-management-slides.com Review

While this provides a quick overview, a detailed breakdown requires direct engagement.

Stated “From” Pricing

The website clearly lists initial pricing points for its four main service categories:

• Hosting: From £2.99 / Month
  • This likely refers to the most basic shared web hosting or domain registration service. As you scale up to Reseller Hosting, Virtual Private Servers VPS, or Dedicated Servers, the costs will significantly increase based on resources CPU, RAM, storage, bandwidth, and managed services.
• Connectivity: From £9.99 / Month
  • This initial price probably covers standard business broadband or mobile broadband plans. High-performance options like Fibre Optic Broadband, Ethernet First Mile EFM, and especially dedicated Leased Lines will be considerably more expensive, often ranging from hundreds to thousands of pounds per month depending on speed and location.
• Voice: From £9.99 / Month
  • This could refer to basic line rental or a very simple SIP Trunking package for a small number of users. Comprehensive Hosted PBX solutions with advanced features, multiple extensions, and high call volumes will command higher monthly fees per user or per line.
• Mobile: From £9.49 / Month
  • This likely covers basic SIM Only Contracts or mobile broadband packages with limited data. Pricing will vary significantly based on data allowances, number of SIMs, and any included devices or accessories.

Factors Influencing Final Cost

The “from” pricing is just the starting point.

Several factors will influence the final monthly or annual cost for a business:

• Scale and Resources:
  • Hosting: Number of websites, storage, bandwidth, CPU cores, RAM, choice between shared, VPS, or dedicated servers.
  • Connectivity: Required download and upload speeds, dedicated vs. shared lines, redundancy needs.
  • Voice: Number of users/extensions, call volume, international calling, advanced features e.g., call recording, CRM integration.
  • Mobile: Number of lines, data usage per line, inclusion of hardware.
• Managed Services vs. Self-Managed: Opting for managed hosting, managed IT support packages, or comprehensive hosted voice solutions typically incurs higher costs but offloads management responsibilities to the provider.
• Add-ons and Extra Features: Services like additional IP addresses, advanced security features e.g., DDoS protection, firewalls, specific software licenses, premium support, or disaster recovery services will add to the base price.
• Contract Length: Longer contract terms e.g., 12, 24, or 36 months often come with lower monthly rates compared to shorter commitments or month-to-month plans.
• Installation Fees: For services like dedicated leased lines or complex on-premise equipment setup, there might be one-time installation charges.
• VAT: As a UK-based company, all prices quoted for businesses will be subject to Value Added Tax VAT at the prevailing UK rate currently 20%, unless otherwise specified.

Price Promise Guarantee

52degrees.uk highlights its “price promise,” guaranteeing to match any like-for-like legitimate quote from another provider.

This can be a significant advantage for businesses looking to optimize costs.

• Mechanism: To leverage this, a business would typically need to present a written quote from a competitor for an identical service package, and 52degrees.uk would then offer a matching or better price.
• Benefit: This policy encourages competitive pricing and assures clients they are getting a fair deal. It also suggests that 52degrees.uk is confident in its value proposition.

In conclusion, while 52degrees.uk provides introductory pricing, businesses should engage directly with them to receive a tailored quote that reflects their specific needs and desired service level.

This will provide a complete and accurate picture of the investment required.

52degrees.uk vs. UK Competitors

Comparing 52degrees.uk with other established UK telecommunications and IT providers highlights its position in the market.

While 52degrees.uk presents itself as a comprehensive, independent option, the larger players often have broader infrastructure and market share, while smaller, niche providers offer specialized services. 4students.us Review

Against Tier-1 UK Telcos BT Business, Virgin Media Business, TalkTalk Business

• Infrastructure & Scale:
  • BT Business & Virgin Media Business: Possess vast national infrastructure networks fiber optic, copper, cable. Their reach allows them to serve almost any business location in the UK, often with proprietary networks offering higher speeds and reliability. They dominate the market share for business broadband and leased lines.
  • TalkTalk Business: Operates a significant national network, offering competitive pricing, particularly for Fibre Broadband and hosted voice services, often targeting the SME market more aggressively than the larger players.
  • 52degrees.uk: While utilizing “carrier neutral data centre facilities across the UK,” their direct network ownership and last-mile infrastructure are not explicitly detailed. This implies they likely resell services over other major networks like Openreach for broadband rather than owning the extensive underlying network.
  • Data Point: BT Openreach’s fibre footprint covers over 13 million premises with FTTP as of 2024, far exceeding the direct infrastructure of regional players.
• Service Breadth:
  • All these providers offer a comprehensive suite of services including broadband, voice, and some level of IT solutions. The main difference lies in the depth and specialization within each service.
  • Tier-1s: Often have dedicated enterprise divisions offering highly customized solutions, global connectivity options, and advanced security services.
  • 52degrees.uk: Offers a broad range but perhaps with less granular customization or global reach than the giants.
• Pricing:
  • Tier-1s: Can sometimes be perceived as more expensive, especially for their premium services and enterprise-grade solutions. However, their scale can also lead to competitive pricing on standard packages.
  • 52degrees.uk: Their “price promise” and competitive “from” pricing suggest they aim to be more cost-effective, particularly for SMEs.
  • Data Point: Average monthly cost for a 100Mbps business leased line in the UK can range from £250-£500+, with significant variations based on provider and location.
• Customer Service & Support:
  • This is often a battleground. Larger providers BT, Virgin sometimes face criticism for impersonal support due to their sheer volume, though they also have extensive support teams.
  • 52degrees.uk: As an independent Norwich-based provider, they might offer a more personalized, responsive, and local customer service experience, which can be a significant advantage for businesses preferring direct relationships.
  • Data Point: Customer satisfaction scores for business telecom providers in the UK vary, with smaller, independent providers often scoring higher on ‘ease of contact’ and ‘problem resolution speed’ for routine issues.

Against Other Independent/Regional Providers

• Focus: Many independent providers in the UK specialize in specific areas e.g., dedicated fibre networks in specific cities, niche VoIP solutions, or managed IT services.
• 52degrees.uk’s Advantage: Its advantage lies in its comprehensive offering under one roof, which is less common for smaller independents who often focus on one or two core services. This “one-stop shop” approach can be appealing to businesses that prefer simplicity.
• Market Position: 52degrees.uk seems to be positioned as a strong regional player given its Norwich base with national capabilities through its data center strategy, aiming to be a viable alternative to the larger, more impersonal national providers while still offering a broad service set.

In essence, 52degrees.uk appears to be a robust option for UK businesses seeking a local, independent provider that can cover most of their IT and communication needs without the potential bureaucracy or higher costs associated with the largest telcos.

However, for highly specialized or global requirements, the tier-1 providers or niche specialists might still be the go-to.

How to Cancel 52degrees.uk Subscription

Cancelling a subscription with a service provider, especially for business-critical services like hosting, broadband, or voice, requires careful planning to avoid service disruption.

Based on general industry practices and the implied contractual nature of business services, here’s a guide on how to approach cancelling a 52degrees.uk subscription.

Understanding the Contract Terms

The first and most crucial step is to review your service contract or the Terms & Conditions T&Cs you agreed to when you signed up with 52degrees.uk.

These documents will outline the specific procedures, notice periods, and any penalties associated with early cancellation.

• Notice Period: Most business contracts require a specific notice period e.g., 30, 60, or 90 days before the end of the contract term. Failing to provide adequate notice can result in automatic renewal or charges for the unserved period.
• Contract Length: Check your minimum contract term e.g., 12, 24, 36 months. Cancelling before this term expires often incurs early termination fees.
• Cancellation Method: The T&Cs will specify the acceptable method of cancellation e.g., written notice via email, postal mail, or a specific online form. Verbal cancellation is rarely sufficient for business contracts.
• Equipment Returns: If any hardware e.g., routers, VoIP phones, dedicated server equipment was provided, the contract will detail the return policy and potential charges for unreturned items.

Steps to Cancel

Assuming a standard business service cancellation process:

1. Locate Your Contract/T&Cs: Access the original service agreement or find the relevant sections in their publicly available Terms & Conditions on their website likely in the footer. Pay close attention to the “Termination” or “Cancellation” clauses.
2. Determine Notice Period and End Date: Calculate the required notice period relative to your desired cancellation date or contract end date. Mark this on your calendar.
3. Prepare Your Written Notice: Draft a formal cancellation request.
   • Include: Your company name, account numbers, services to be cancelled, desired cancellation date, and a clear statement of your intent to terminate the services.
   • Reason Optional but Recommended: While not always mandatory, providing a brief reason for cancellation can sometimes expedite the process or lead to retention offers.
4. Submit the Notice:
   • Email: Send the written notice to their official support or accounts email address , requesting a read receipt or a confirmation email in reply.
   • Postal Mail Recommended for formality: For highly critical services, consider sending a physical letter via recorded delivery to their registered office First Floor, Cavell House, Stannard Place, St Crispins Road, Norwich, NR3 1YE to ensure proof of delivery.
   • Phone Call Follow-up, not Primary: While a phone call is good for initial discussion, always follow up with a written cancellation as per contract. Use the phone number 0330-383-0042 to discuss the process and confirm receipt of your written notice.
5. Confirm Cancellation: Do not assume the cancellation is complete until you receive explicit written confirmation from 52degrees.uk. This confirmation should include the effective cancellation date and any final charges.
6. Plan Service Migration: Before cancelling, ensure you have a new provider lined up and have migrated all necessary data, services e.g., website files, email accounts, phone numbers, and configurations. Service migration should ideally happen before the cancellation date to ensure continuity.
   • Data Point: Industry best practice is to plan for service migration at least 4-6 weeks before the desired cancellation date for complex services like hosted PBX or dedicated servers.

Considerations for Data & Service Continuity

• Data Backup: Before cancellation, ensure you have a full backup of all your data hosted with 52degrees.uk website files, databases, emails, etc..
• Domain Transfers: If your domain was registered with 52degrees.uk, initiate a transfer to your new registrar well in advance of the cancellation.
• Number Porting: For voice services, if you wish to retain your existing phone numbers, you must initiate a number porting request with your new provider before cancelling the service with 52degrees.uk. This process can take several weeks.
• Email Continuity: If you use email addresses associated with your domain e.g., , ensure these are migrated or set up with a new provider before service termination to avoid email disruption.

By following these steps, businesses can ensure a smooth transition and avoid unexpected charges or service interruptions when cancelling their subscriptions with 52degrees.uk.

52degrees.uk Security & Reliability

For any IT and telecommunications provider, security and reliability are paramount.

Businesses entrust their critical data and communication lines to these providers, making their infrastructure and practices a key concern. Mkmgrup.eu Review

While 52degrees.uk mentions “secure, carrier neutral data centre facilities,” a deeper look at industry best practices helps evaluate their claims.

Data Centre Security

52degrees.uk states their services are hosted in “secure, carrier neutral data centre facilities across the UK.” This is a foundational element for reliability.

• Physical Security: A truly secure data center employs multiple layers of physical security.
  • Access Control: Biometric scanners, keycard access, mantraps, and 24/7 on-site security personnel.
  • Surveillance: Continuous video surveillance with recorded footage and motion detectors.
  • Perimeter Security: Fencing, secure gates, and controlled entry points.
  • Environmental Controls: Temperature and humidity control systems, fire suppression systems e.g., inert gas, VESDA detectors, and redundant power supplies UPS, generators.
• Network Security: This pertains to protecting the data in transit and at rest within the network infrastructure.
  • Firewalls: Advanced firewalls at network perimeters and potentially for individual servers to filter malicious traffic.
  • DDoS Protection: Mechanisms to mitigate Distributed Denial of Service attacks that aim to overwhelm servers and disrupt service.
  • Intrusion Detection/Prevention Systems IDS/IPS: Systems that monitor network traffic for suspicious activity and can automatically block threats.
  • Regular Audits & Penetration Testing: Independent security firms performing regular vulnerability assessments and penetration tests to identify and fix weaknesses.
• Certifications Implicit but Undocumented: While not explicitly stated on their homepage, reputable data centers often hold industry certifications like:
  • ISO 27001: International standard for Information Security Management Systems ISMS, demonstrating a systematic approach to managing sensitive company information.
  • SOC 2 Service Organization Control 2: Auditing standard that ensures service providers securely manage data to protect the interests of their clients.
  • PCI DSS Payment Card Industry Data Security Standard: If they handle payment card data for clients, this compliance is critical.

Reliability and Uptime

Reliability in IT services is measured primarily by uptime – the percentage of time a service is operational.

• Redundancy: High reliability requires redundancy at every level:
  • Power: Multiple power feeds, Uninterruptible Power Supplies UPS, and redundant generators.
  • Cooling: Multiple HVAC units to prevent overheating.
  • Network: Diverse network paths, multiple internet service providers, and redundant networking equipment routers, switches.
  • Hardware: Redundant servers, storage arrays RAID, and load balancers.
• Carrier Neutrality: 52degrees.uk mentions “carrier neutral,” which is a positive for reliability.
  • Benefit: It means the data center is not tied to a single network provider. This allows the data center to offer connections from multiple carriers, providing clients with choice, potentially better pricing, and significantly increased redundancy against network outages from a single provider.
• Service Level Agreements SLAs: While not prominently displayed, a robust SLA is the cornerstone of reliability.
  • Key Components: Clearly defined uptime guarantees e.g., 99.9% or 99.99%, specific metrics for response times to incidents, and compensation mechanisms e.g., service credits for failing to meet guarantees.
  • Data Point: A 99.9% uptime translates to about 8 hours and 45 minutes of downtime per year, while 99.999% “five nines” translates to just over 5 minutes of downtime per year.

Data Protection and Compliance

For UK businesses, adherence to data protection regulations is vital.

• GDPR Compliance: As a UK-based company, 52Degrees Telecom Limited must comply with the UK General Data Protection Regulation UK GDPR. This requires them to implement robust measures for data privacy, security, and user rights.
  • Data Point: UK GDPR came into effect on 1 January 2021, building upon the EU GDPR framework. Non-compliance can result in significant fines up to £17.5 million or 4% of global annual turnover, whichever is higher.
• Backup Policies: While their website doesn’t detail this, a reliable provider will have clear, automated, and regular backup policies for client data, including off-site storage and disaster recovery plans.

While 52degrees.uk makes general statements about security and reliable data centers, a discerning client would ideally seek more detailed information regarding their specific security certifications, audited uptime statistics, and explicit data backup/recovery protocols to fully assess their commitment to business continuity and data integrity.

FAQ

What is 52degrees.uk?

52degrees.uk is an independent telecommunications and IT services provider based in Norwich, UK, offering a range of solutions including web hosting, broadband, voice services, and mobile connectivity primarily to businesses.

What services does 52degrees.uk offer?

52degrees.uk offers Web Hosting Shared, Reseller, VPS, Dedicated Servers, Domain Registration, Connectivity Broadband, Fibre Optic, Ethernet First Mile, Leased Lines, Voice Line Rental, SIP Trunking, Hosted PBX, and Mobile Services SIM Only, Mobile Broadband, Bulk SMS, Public WiFi.

Is 52degrees.uk a legitimate company?

Yes, 52degrees.uk, operating under the name 52Degrees Telecom Limited, is a legitimate company registered in England and Wales Company #09969613, VAT #233824514, with a publicly listed registered office and contact information.

Where is 52degrees.uk located?

52degrees.uk is based in Norwich, UK.

Their registered office is at First Floor, Cavell House, Stannard Place, St Crispins Road, Norwich, NR3 1YE. Petersflowers.com Review

What is the “price promise” offered by 52degrees.uk?

The “price promise” means 52degrees.uk guarantees to match any like-for-like legitimate quote for services from another provider that claims they can provide the same services at a lower price.

Does 52degrees.uk offer services for large corporations?

Yes, 52degrees.uk states they have the technical expertise to serve both SMEs Small and Medium-sized Enterprises and large corporations.

What kind of data centers does 52degrees.uk use?

52degrees.uk states their services are located in “secure, carrier neutral data centre facilities across the UK.”

Can I get a dedicated server from 52degrees.uk?

Yes, 52degrees.uk lists “Dedicated Servers” as one of their hosting solutions available for businesses.

What is Hosted PBX?

Hosted PBX Private Branch Exchange is a cloud-based business phone system provided and managed over the internet by a service provider like 52degrees.uk, eliminating the need for on-premise hardware.

Does 52degrees.uk offer mobile broadband?

Yes, 52degrees.uk offers Mobile Broadband as part of both its Connectivity and Mobile services.

How can I contact 52degrees.uk?

You can contact 52degrees.uk by phone at 0330-383-0042 or via email at They also have a “CONTACT US TODAY” link on their website.

What is the starting price for web hosting at 52degrees.uk?

Web hosting from 52degrees.uk starts from £2.99 per month, according to their website.

What is the starting price for connectivity services at 52degrees.uk?

Connectivity services from 52degrees.uk start from £9.99 per month.

What is the starting price for voice services at 52degrees.uk?

Voice services from 52degrees.uk start from £9.99 per month. Electrified.com Review

What is the starting price for mobile services at 52degrees.uk?

Mobile services from 52degrees.uk start from £9.49 per month.

Are customer reviews for 52degrees.uk visible on their website?

No, the 52degrees.uk website does not prominently feature customer testimonials or links to third-party review platforms directly on its homepage.

Does 52degrees.uk provide specific uptime guarantees or SLAs?

Specific Service Level Agreements SLAs regarding uptime guarantees are not explicitly detailed on the main service pages of the 52degrees.uk website, which is an area potential clients might seek more information on.

How do I get a custom quote from 52degrees.uk?

You can request a custom quote by contacting them directly via phone or email, detailing your specific business requirements for their services.

What is the company number for 52degrees.uk?

The company number for 52Degrees Telecom Limited 52degrees.uk is #09969613.

What should I check before signing a contract with 52degrees.uk?

Before signing, you should thoroughly review their Terms & Conditions, inquire about specific SLAs, security measures, and ask for detailed technical specifications for the services you intend to purchase.