Based on looking at the website, Horseandmore.co.uk presents itself as a dedicated retailer of horse care products, specifically focusing on Cavallo Hoof Boots, stable mats, and straw pellets. The site provides a considerable amount of detail regarding product specifications and fitting guides, which is a good sign for transparency. However, it falls short in several areas crucial for a comprehensive, trustworthy online presence, particularly in the UK market.
Here’s an overall review summary:
- Website Design & Navigation: Simple, functional, but lacks modern aesthetics and professional polish.
- Product Information: Extensive details on specific products, especially Cavallo boots, including sizing charts and FAQs.
- Customer Support: Offers WhatsApp, email, and phone contact, with promises of same-day dispatch for hoof boots.
- Transparency & Trust Signals: Provides warranty information for Cavallo boots and long warranties for stable mats. Lacks readily available information about the company’s background, ownership, or clear return/refund policies directly on the homepage.
- Ethical Considerations (Islamic Perspective): The products themselves (hoof boots, stable mats, straw pellets) are permissible. No explicit impermissible content or financial practices (like interest-based lending) were immediately evident from the homepage.
- Overall Recommendation: Caution advised. While the product information is detailed, the lack of crucial business transparency elements, such as a clear “About Us” section detailing the company’s history, a readily accessible and comprehensive “Returns Policy” (beyond shipping and warranty), and formal legal disclaimers, raises concerns about overall trustworthiness for a savvy UK consumer.
The site is clearly geared towards a niche market, providing specialised information that horse owners would appreciate. The inclusion of sizing guides, fitting tips, and detailed FAQs about hoof boots demonstrates a level of expertise. However, a genuinely reliable online store, particularly for larger purchases like stable mats, typically features robust sections on company information, comprehensive return policies, and clear privacy statements that are easy to find and digest. The absence of these, or their obscurity, can make potential customers hesitant. For any substantial purchase, it’s always wise to ensure the vendor provides complete transparency on their operational policies.
Best Alternatives List for Ethical Horse Care Products (Non-Edible)
When looking for trustworthy and ethical suppliers for horse care products in the UK, it’s all about finding reputable companies that offer transparency, excellent customer service, and high-quality, permissible goods. Here are some alternatives known for their reliability and range of products suitable for ethical consumption:
-
- Key Features: Comprehensive range of equestrian products, including tack, rugs, and stable equipment. Features clear product descriptions and often user reviews.
- Average Price: Varies widely based on product type, from affordable essentials to premium gear.
- Pros: Well-established UK retailer, strong customer service, wide selection, often runs promotions.
- Cons: Can be overwhelming due to the sheer volume of products; some premium items are costly.
-
- Key Features: Offers a good mix of own-brand and leading brand equestrian supplies, with a focus on riders, horses, and stable essentials.
- Average Price: Mid-range, offering good value for money, especially on their own-brand items.
- Pros: Frequent sales, good return policy, reliable delivery, known for quality equestrian clothing and horse rugs.
- Cons: Product range might not be as extensive as larger general retailers in some niche areas.
-
- Key Features: A family-run business with a strong online presence, offering a curated selection of horse feed, bedding, stable equipment, and riding gear.
- Average Price: Competitive, often with bulk buy options for feed and bedding.
- Pros: Excellent customer service, knowledgeable staff, physical store presence, good range of everyday essentials.
- Cons: Focuses more on general supplies than highly specialised equipment.
-
- Key Features: While primarily a pet supplies website, Viovet has a substantial equestrian section offering supplements (non-pill/powder forms), wound care, and stable hygiene products.
- Average Price: Generally good value, especially for larger quantities of consumables.
- Pros: Wide variety of health-related products, often has competitive pricing on bulk items.
- Cons: Not a specialist equestrian tack shop; focus is more on health and hygiene.
-
- Key Features: A UK supplier for agricultural and equestrian equipment, including stable mats, fencing, and general stable yard necessities.
- Average Price: Varies depending on industrial vs. individual products; generally mid to high for durable goods.
- Pros: Strong on durable, heavy-duty stable equipment, good for larger yard setups.
- Cons: Less focus on fashion or individual rider gear; website design is more functional than aesthetically pleasing.
-
- Key Features: Offers a vast array of products for horse and rider, with frequent new arrivals and a clearance section. Strong on popular brands.
- Average Price: Broad range from budget-friendly to high-end, catering to various budgets.
- Pros: Extensive selection, strong brand partnerships, reliable shipping.
- Cons: Can be overwhelming to navigate; some items might be out of stock frequently due to high demand.
-
- Key Features: An international brand with a strong UK presence, known for stylish and functional equestrian clothing, tack, and horse care items.
- Average Price: Mid to premium range, offering good quality for the price.
- Pros: Modern designs, good quality control, regular sales, strong focus on both horse and rider.
- Cons: Some items can be pricier, and returns might involve international logistics for certain products.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Horseandmore.co.uk Review & First Look
Diving into Horseandmore.co.uk, the immediate impression is one of a highly specialised vendor with a clear focus on specific equestrian products. The homepage prominently features Cavallo Hoof Boots, providing extensive details, sizing guides, and even a warranty period of 180 days. This level of product-specific information is a solid starting point for any potential buyer looking for these particular items. It’s almost like a dedicated knowledge hub for Cavallo Hoof Boots, which is admirable. You’ll find specific details on how to measure your horse’s hoof, choose the right boot type (Simple, Sport, Trek, ELB, Cute Little Boots, Big Foot Boots), and even tips for breaking them in gently, much like you would a new pair of shoes. They even provide contact information for sizing help via WhatsApp and email, which shows a commitment to customer support for product fit.
Beyond the hoof boots, the site also highlights other equine essentials such as Concord Straw Pellets, lauded for being absorbent, economical, and sustainable, and Mayo Horse Comfort Mattresses, promising durability and comfort for stables. These products also come with detailed descriptions and unique selling points, including long warranties for the stable mats (up to 10 years). The presence of testimonials and answers to frequently asked questions directly on the homepage is a good effort to build trust and address common queries upfront.
However, from an SEO and general e-commerce best practice perspective, the site does present some areas for improvement. While the product details are rich, the overall website design feels somewhat dated and could benefit from a more modern, intuitive layout. Critical sections often found on reputable e-commerce sites, such as a dedicated ‘About Us’ page providing company history, mission, and team, or a comprehensive ‘Returns and Refunds Policy’ easily navigable from the footer, are not immediately apparent or are deeply embedded within other content. This can make a discerning customer wonder about the company’s background and operational reliability. A clear, well-structured ‘Contact Us’ page beyond just an email address and phone number would also add to credibility.
Initial Impressions and Product Focus
Upon landing on Horseandmore.co.uk, the immediate focus is unequivocally on Cavallo Hoof Boots. This specialisation is evident from the numerous calls to action like “Shop Now” leading directly to the hoof boot collection, and the extensive text dedicated to their benefits, types, and fitting. It’s clear that if you’re in the market for Cavallo boots, this site aims to be your go-to resource. The inclusion of a 180-day warranty for Cavallo Hoof Boots is a significant trust signal, suggesting confidence in the product’s durability and performance. This commitment to product quality, especially for an item that undergoes significant wear and tear, is a definite plus point.
Key Product Highlights
The site goes into considerable depth for its main products. For Cavallo Hoof Boots, it details:
- Types: Trek, Simple, Sport, Entry Level Boots, Cute Little Boots, and Big Foot Boots.
- Sizing: A comprehensive sizing chart in both inches and mm, with specific guidance for regular vs. slim fit based on hoof width.
- Fitting Tips: Practical advice on how to measure, what to do if you’re between sizes, and the use of accessories like gel pads and pastern wraps.
- Use Cases: Beyond riding, the site lists alternative uses such as aiding laminitic ponies, preventing damage during loading, and for horses with abscesses.
Similarly, for Mayo Horse Comfort Mattresses, the site explains:
- Material: EVA (Ethyl Vinyl Acetate), highlighting its closed-cell foam nature for durability, cushioning, and insulation.
- Warranty: Up to a 10-year warranty, with claims of original mats lasting over 20 years.
- Benefits over Rubber Mats: Lighter, easier to move, more cushioning.
- Thickness Options: 20mm, 24mm, 34mm, and 44mm, catering to different needs and budgets.
Horseandmore.co.uk Features
Horseandmore.co.uk boasts a few key features that are beneficial for consumers interested in their specific product range. The most prominent feature is the sheer amount of detailed information provided for their main products, particularly Cavallo Hoof Boots and Mayo Horse Comfort Mattresses. This depth of content acts as a valuable resource, almost like a mini-encyclopaedia for these items. It helps potential buyers make informed decisions, reducing the likelihood of purchasing the wrong size or type of product. This approach aligns well with a customer-centric model, where education is prioritised.
Another notable feature is the direct line of communication for sizing advice. The availability of a WhatsApp number and email address for sending hoof pictures for confirmation of sizing is a highly practical and personal touch. This level of dedicated support for fitting critical items like hoof boots can significantly improve customer satisfaction and reduce returns due to incorrect sizing. Furthermore, the stated aim to dispatch hoof boots on the same day and standard delivery times of 1 to 3 working days are positive indicators of efficient logistics, which is crucial for online shopping experiences. The free shipping offer on orders over £100 also provides an incentive for larger purchases.
Detailed Product Information and Guides
The website excels in providing granular detail about its products. For instance, the “Measuring and Fitting” section for Cavallo Hoof Boots is incredibly thorough. It breaks down the process, step-by-step:
- Measurement Technique: “Length – Taken from the tip of the toe to the Buttress Line… Do not include the bulb of the heel in this measurement. Width – Taken across the hoof from side to side at the widest point.” This precision helps prevent common measuring errors.
- Sizing Chart: A tabular format that clearly maps length and width measurements to specific boot sizes (CLB M1-M4, 0-6, BFB 7-10), indicating whether a regular or slim fit is appropriate. This is a user-friendly way to navigate the sizing complexities.
- Boot Type Selection: Guidance on choosing between Simple, Sport, Trek, and ELB based on desired features like all-leather material, single boot purchase options, or suitability for fine-boned horses.
For Mayo Horse Comfort Mattresses, the FAQ section functions as an extensive guide, answering questions such as: Hillwalktours.co.uk Review
- What is EVA? “Ethyl Vinyl Acetate. Essentially it is a closed cell foam…hard wearing and non-absorbent, but also cushioning and insulating.”
- Warranty Duration: “Horse Comfort Premium, Premium Plus and Stable Mattress mats have a 10 year warranty.”
- Comparison to Rubber Mats: Highlights the lighter weight and superior cushioning of EVA mats.
- Bedding Requirements: Clarifies that some bedding is still needed, but less volume is required due to the mats’ cushioning.
This level of detail suggests expertise and a genuine desire to help customers make informed decisions. According to a 2022 survey by Statista, 87% of online shoppers consider detailed product information as ‘important’ or ‘very important’ when making a purchase decision online.
Customer Support and Shipping Policies
The customer support options, while not overly broad, are direct and practical for their specific product line:
- WhatsApp and Email: For sizing help, indicating a personalised approach to customer queries.
- Phone Number: A general contact number for broader inquiries, including anti-casting strips and wall/trailer mats.
- Dispatch & Delivery: Promises same-day dispatch for hoof boots and 1-3 working days for standard delivery, which is quite efficient for the UK market. For straw pellets, delivery times differ as they come direct from the manufacturer, which is a good point of transparency.
- Free Shipping: Available for orders over £100, which is a common incentive used by UK e-commerce sites to encourage larger orders.
These features, while strong in their specific areas, still highlight the need for a more structured, comprehensive website that addresses all aspects of online consumer expectations beyond just product details.
Horseandmore.co.uk Cons
While Horseandmore.co.uk offers some compelling advantages for specific product categories, several aspects could be improved to enhance its overall trustworthiness and user experience. A significant concern is the lack of transparency regarding company information. Unlike many well-established UK online retailers, there’s no easily accessible “About Us” page detailing the company’s history, its team, physical address (beyond a contact number implying a location), or its registration details (e.g., Company House number). This absence can raise red flags for consumers, who increasingly value transparency in online transactions. A 2023 report by PwC indicated that 85% of consumers demand greater transparency from businesses.
Furthermore, while there’s mention of a 180-day warranty for hoof boots, a comprehensive, clearly laid-out return and refund policy is not immediately visible or easily found. This is a critical piece of information for online shoppers, as it outlines their rights and the process should they need to return an item or seek a refund. Without this, customers might feel uneasy about committing to a purchase, especially for higher-value items like stable mats. The site also lacks a formal privacy policy and terms and conditions prominently displayed and easily accessible from the footer, which are legal necessities for e-commerce sites operating in the UK under GDPR and other consumer protection laws.
Limited Company Transparency
The current website design and content leave a lot to be desired in terms of company transparency. Key missing elements include:
- “About Us” Page: There’s no dedicated page explaining who Horseandmore.co.uk is, their mission, or their background. While a name “[email protected]” is mentioned for contact, it doesn’t provide insight into the company’s structure or ethos.
- Physical Address: A physical trading address is crucial for consumer trust and legal compliance in the UK. This is not openly displayed.
- Company Registration Details: Reputable businesses in the UK typically display their Company House registration number and VAT number, offering verifiable proof of their legitimate operation. These details are absent from the homepage.
- Customer Reviews (Third-Party): While testimonials are mentioned, these appear to be internal. Integration with independent review platforms (e.g., Trustpilot, Google Reviews) would lend greater credibility and allow customers to see unfiltered feedback. A study by BrightLocal in 2023 found that 98% of consumers read online reviews for local businesses.
Incomplete Policy Information
The website could significantly improve by providing comprehensive and easily accessible policy documents:
- Returns and Refunds Policy: While a warranty is mentioned for hoof boots, a full, detailed policy covering all products, return procedures, eligibility, and refund timelines is essential. Its absence can be a significant deterrent. According to UK consumer rights, consumers have a 14-day cooling-off period to return items purchased online, and this should be clearly communicated.
- Privacy Policy: With data protection regulations like GDPR in place, a clear and comprehensive privacy policy detailing how customer data is collected, stored, and used is mandatory. This protects both the customer and the business.
- Terms and Conditions: These legal documents outline the rules of engagement between the business and the customer, covering everything from purchase agreements to intellectual property. Their easy accessibility is a mark of a professional e-commerce operation.
- Accessibility Statement: For modern web standards and inclusivity, an accessibility statement outlining the site’s commitment to being usable by people with disabilities is good practice, though not always mandatory for smaller sites.
The overall impression is that while the site is rich in product-specific technical details, it falls short on the foundational elements of trust and legal compliance that modern online consumers expect from a UK-based business.
Horseandmore.co.uk Alternatives
When you’re looking for equestrian supplies, especially online, it’s wise to have a few reliable options in your pocket. While Horseandmore.co.uk specialises in a niche, a broader range of general equestrian retailers in the UK offer comprehensive selections, robust customer service, and strong reputations. These alternatives often provide a wider array of products—from tack and apparel to feed and stable equipment—all while maintaining high standards of transparency and service.
The key is to look for businesses with clearly defined policies on returns, shipping, and data privacy, along with readily available contact information and a visible company background. This ensures a secure and satisfactory shopping experience, aligning with ethical business practices. Itlas.co.uk Review
General UK Equestrian Retailers
Here are some established UK equestrian retailers that serve as excellent alternatives, offering a broad spectrum of products and a focus on customer confidence:
-
- Overview: One of the UK’s largest and most well-known equestrian retailers. They offer everything from riding wear and horse rugs to stable equipment and feed.
- Why it’s an alternative: Extensive product range, competitive pricing, frequent sales, and a strong online presence backed by physical stores. Their website is typically well-structured with clear policies.
-
- Overview: Another major player in the UK equestrian scene, Ride-Away provides a vast selection of products for horse and rider. They stock many top brands.
- Why it’s an alternative: Known for excellent customer service, detailed product descriptions, and a user-friendly website. They often have comprehensive guides and advice sections.
-
- Overview: While their name suggests saddles, they offer a wider range of high-quality equestrian products, including bridles, rugs, and accessories. Focus is often on craftsmanship.
- Why it’s an alternative: For higher-quality, durable items, they offer a more refined selection. Their customer service is often very personalised, which is a significant plus for bespoke items or complex queries.
-
- Overview: Specialises in luxury equestrian products, including stable equipment, show rugs, and bespoke items.
- Why it’s an alternative: If you’re looking for premium quality and customisation, Equiport provides high-end alternatives to standard stable equipment. Their website is professional, and they pride themselves on service.
Specialised & Ethical Product Suppliers
For specific needs like horse boots or stable mats, some retailers might stock a wider variety of brands or have different expertise:
-
- Overview: A highly specialised UK retailer focusing exclusively on hoof boots from various brands, including Cavallo, EasyCare, and Equine Fusion.
- Why it’s an alternative: If your primary interest is hoof boots, Hoof Bootique offers a deeper range, more comparative information, and dedicated expertise. They often have detailed fitting services and advice. Their focus on hoof health is comprehensive.
-
- Overview: Specialises in stable mats, flooring, and arena surfaces. They often provide installation services and advice on the best solutions for different stable environments.
- Why it’s an alternative: For stable mat solutions, they offer a dedicated service with a wider array of materials and thickness options than general retailers. They are likely to have more technical expertise on stable flooring.
These alternatives provide a robust network of choices for UK horse owners, ensuring that ethical considerations, customer service, and product reliability are prioritised in your purchasing decisions.
Horseandmore.co.uk Pricing
Based on the information available on the Horseandmore.co.uk homepage, specific product pricing isn’t immediately displayed in a consolidated “pricing” section. Instead, prices are typically found on individual product pages once you navigate to the “Shop Now” or specific product links. This is a common e-commerce practice, but for a review, it means a general overview rather than specific figures. Manchesterminerals.co.uk Review
The site does highlight a few key financial points:
- “Cavallo Boots are more economical than shoes”: This statement implies a cost-effectiveness relative to traditional metal horseshoes, positioning the boots as a long-term saving. While it doesn’t give an exact price, it sets a value proposition.
- “Free shipping on orders over £100”: This is a clear pricing incentive, encouraging customers to consolidate their purchases to save on delivery costs.
- Warranty implications: The 180-day warranty for Cavallo Hoof Boots and the 5-10 year warranties for Mayo Horse Comfort Mats implicitly suggest a certain price point, as longer warranties are typically associated with higher-quality, more durable, and thus more expensive, products. They indicate an investment rather than a disposable item.
Without navigating to individual product pages, it’s impossible to provide exact price ranges for each item. However, the nature of the products – specialised horse hoof boots and durable stable mats – suggests that they fall into the mid to high-end investment category for equestrian supplies, given their stated benefits and warranties.
Value Proposition of Key Products
The website positions its core products, Cavallo Hoof Boots and Mayo Horse Comfort Mattresses, as investments rather than cheap quick fixes.
-
Cavallo Hoof Boots: The claim that they are “more economical than shoes” suggests a long-term cost saving. Traditional horseshoes typically cost between £25 and £100 per horse per shoeing (every 6-8 weeks). If Cavallo boots last 1-2 years as mentioned in the FAQs, and assuming an average cost of £100-£150 per pair, they could indeed offer savings over multiple shoeings. For instance, a horse typically shod every 7 weeks would incur farrier costs of around £400-£800 annually for four shoes. Hoof boots, while a larger upfront cost, could amortise over a year or two, making the “economical” claim potentially valid depending on usage and durability. The 180-day warranty reinforces this value, as it protects against premature wear.
-
Mayo Horse Comfort Mattresses: Described as “durable, proven comfort, investment, time and bedding saving,” these mats are clearly pitched as a long-term stable solution. With warranties ranging from 5 to 10 years, and claims of original mats lasting over 20 years, they aim to reduce ongoing bedding costs and provide a superior, more permanent stable floor. Given their size (6ft x 4ft) and material (EVA, known for its cushioning properties), they would represent a significant initial outlay compared to traditional bedding, but promise substantial savings over their lifespan in terms of reduced bedding consumption and potentially improved horse health (less strain on joints, better insulation). For example, a standard 12ft x 12ft stable might require 6 mats. If each mat costs, say, £50-£100, the total investment for a stable could be £300-£600. Compared to continuous bedding costs (e.g., £10-£20 per week for straw or shavings), the payback period for these mats could be well within their warranty period.
Shipping Costs and Incentives
The “Free shipping on orders over £100” policy is a common strategy in UK e-commerce. For items like horse hoof boots, which are likely to individually cost more than £100 per pair, this means most customers purchasing a set of boots would automatically qualify for free shipping. For smaller items or accessories, customers might be incentivised to add more to their cart to reach the threshold. For items like stable mats, which are large and heavy, the shipping cost could be substantial, so this free shipping offer for larger orders is a significant benefit. The differing delivery arrangements for straw pellets (direct from manufacturer) also implies that specific shipping costs or thresholds might apply to those items, making it important to check individual product pages.
Horseandmore.co.uk vs. Hoof Bootique
When directly comparing Horseandmore.co.uk with Hoof Bootique, both specialise in a niche but approach it with different strengths and scopes. Horseandmore.co.uk focuses primarily on Cavallo Hoof Boots, providing a deep dive into this specific brand, along with a few complementary stable products. It positions itself as a direct seller of Cavallo products, offering personalised sizing advice and specific warranty information for that brand. Its strength lies in its concentrated expertise on Cavallo and the practical support provided for fitting them.
Hoof Bootique, on the other hand, is a dedicated hoof boot specialist that stocks a much wider array of brands beyond just Cavallo. This broader selection includes EasyCare, Equine Fusion, Scoot Boots, and various accessories from multiple manufacturers. Hoof Bootique’s strength lies in its comprehensive comparative advice across different brands and boot types, catering to a wider range of hoof shapes, needs, and budgets. They often offer a more detailed comparative analysis, which can be invaluable for horse owners who aren’t exclusively committed to one brand or are unsure which boot is best for their horse.
Product Range and Specialisation
-
Horseandmore.co.uk:
- Focus: Predominantly Cavallo Hoof Boots (Trek, Simple, Sport, ELB, Cute Little Boots, Big Foot Boots).
- Complementary Products: Concord Straw Pellets, Mayo Horse Comfort Mattresses, Cavallo Saddle Pads.
- Depth: Provides extensive, specific information and fitting guides for Cavallo boots. The content is highly focused on making a decision within the Cavallo range.
- Niche: A very tight niche, almost acting as an authorised Cavallo specialist and a few related stable essentials.
-
Hoof Bootique: Bryanshomecentre.co.uk Review
- Focus: Hoof boots from numerous leading brands (Cavallo, EasyCare, Equine Fusion, Scoot Boots, etc.), and a wide range of accessories (pads, wraps, gaiters) compatible with multiple brands.
- Complementary Products: Often includes specialist hoof care tools, supplements specifically for hoof health, and educational resources on barefoot trimming and hoof rehabilitation.
- Depth: Offers comparative guides, detailed product specifications across brands, and expert advice on choosing the best boot for any hoof shape and need, not just one brand. Their expertise spans various designs and fitting methodologies.
- Niche: Specialised in hoof boots broadly, acting as a multi-brand expert and comprehensive resource for barefoot horse care.
Customer Service and Resources
-
Horseandmore.co.uk:
- Sizing Advice: Offers direct WhatsApp/email support for sizing with photo submission, indicating a personalised service for Cavallo boots.
- FAQs: Comprehensive FAQs specifically for Cavallo boots and Mayo mats.
- Website: More text-heavy, providing detailed product information directly on the homepage and specific links.
- Returns: A 180-day warranty mentioned for Cavallo boots. Detailed return/refund policy not prominently displayed.
-
Hoof Bootique:
- Sizing Advice: Often provides detailed online fitting forms, video guides, and phone consultations with hoof boot specialists who understand various brands’ nuances.
- FAQs & Guides: Extensive guides, comparison charts, and educational articles covering a wide range of hoof boot topics and common hoof issues.
- Website: Generally more modern, visually appealing, and user-friendly, with clear navigation to different brands and product categories.
- Returns: Typically has clear, comprehensive return policies, often including trial programs or flexible returns for hoof boots to ensure proper fit (given the difficulty of fitting without trying).
In essence, Horseandmore.co.uk is a great option if you’ve already decided on Cavallo boots and want dedicated support for that brand. Hoof Bootique, however, is likely the better choice if you’re exploring options, need comparative advice across different brands, or are looking for a broader range of hoof care solutions and accessories.
How to Cancel Horseandmore.co.uk Subscription / Returns Policy (based on available info)
Based on the information readily available on the Horseandmore.co.uk homepage, there’s no indication of a subscription service offered for any of their products. Their business model appears to be a direct-to-consumer e-commerce platform for one-off purchases of physical goods like hoof boots, stable mats, and straw pellets. Therefore, there wouldn’t be a “subscription to cancel” in the traditional sense.
Regarding the returns policy, the homepage explicitly mentions a “Cavallo Hoof Boots have a 180 day warranty.” This is a significant piece of information, as a warranty typically covers defects in material or workmanship, or performance issues within a specified period. However, a warranty is distinct from a general “returns policy” for unwanted items, incorrect sizing (beyond fitting assistance), or change of mind.
A comprehensive returns policy, which is standard for UK online retailers under consumer protection laws (e.g., Consumer Rights Act 2015 and Consumer Contracts Regulations 2013), should clearly outline:
- Right to Cancel (Cooling-off Period): The 14-day period during which a consumer can cancel an order without giving a reason, starting from the day they receive the goods.
- Return Procedure: How to initiate a return, who pays for return shipping, and the required condition of the goods.
- Refund Process: Timelines for processing refunds once items are received and inspected.
- Faulty Goods: Specific procedures for returning items that are faulty or not as described, which is covered by statutory rights regardless of a specific warranty.
The Horseandmore.co.uk homepage does not prominently display a link to such a comprehensive returns policy. While it might exist elsewhere on the site (e.g., in a small footer link or during the checkout process), its absence from the main content or obvious navigation paths is a significant oversight for transparency.
Understanding the 180-Day Warranty
The mention of a “180 day warranty” for Cavallo Hoof Boots is a positive signal for product quality assurance. This implies that if the boots fail due to manufacturing defects or abnormal wear within that timeframe, the customer likely has recourse for repair, replacement, or refund. However, it’s crucial for consumers to understand the specific terms and conditions of this warranty, which are not detailed on the homepage. Questions that arise include:
- What does the warranty cover specifically? Is it manufacturing defects, excessive wear, material failure?
- What voids the warranty? The FAQ does state, “Unfortunately the Cavallo guarantee is void for usage over shoes,” which is a key exclusion. Usage with studs also voids the warranty.
- How does one claim the warranty? Is there a specific process, form, or contact point?
- Is it a repair, replacement, or refund? What are the remedies offered under the warranty?
Without clear, accessible terms, the warranty, while beneficial, can leave room for ambiguity.
General UK Consumer Rights for Online Purchases
In the UK, consumers purchasing online have specific rights, even if a website doesn’t explicitly state them. These include: Iphonebits.co.uk Review
- 14-Day Cooling-Off Period: For most online purchases, consumers have 14 days from receiving their goods to change their mind and return them for a full refund. They then have another 14 days to send the goods back. The seller can deduct money if the goods have been devalued by handling more than necessary.
- Goods Must Be As Described, Fit for Purpose, and Of Satisfactory Quality: This is a statutory right under the Consumer Rights Act 2015. If a product is faulty or not as described within 30 days of purchase, the consumer is entitled to a full refund. After 30 days, options typically include repair or replacement.
- Proof of Purchase: Consumers generally need proof of purchase to exercise these rights.
The absence of a prominent returns policy on Horseandmore.co.uk means that customers would need to rely on these general statutory rights, which they might not be fully aware of, or seek clarification directly from the seller before purchasing. This lack of upfront clarity can deter potential buyers and is an area where the website could significantly improve its user trust and compliance with best practices.
FAQ
What is Horseandmore.co.uk?
Horseandmore.co.uk is an online retailer based in the UK specialising in equestrian products, primarily focusing on Cavallo Hoof Boots, along with stable essentials like Mayo Horse Comfort Mattresses and Concord Straw Pellets.
What are the main products sold on Horseandmore.co.uk?
The main products sold are Cavallo Hoof Boots, Mayo Horse Comfort Mattresses (stable mats), and Concord Straw Pellets for bedding.
Does Horseandmore.co.uk offer free shipping?
Yes, Horseandmore.co.uk offers free shipping on orders over £100 within the UK.
What is the warranty on Cavallo Hoof Boots purchased from Horseandmore.co.uk?
Cavallo Hoof Boots purchased from Horseandmore.co.uk come with a 180-day warranty.
How long do deliveries typically take from Horseandmore.co.uk?
Hoof Boots are aimed for same-day dispatch with standard delivery often taking 1 to 3 working days. Delivery times for straw pellets may differ as they are shipped directly from the manufacturer.
How do I get sizing help for Cavallo Hoof Boots?
You can send pictures of your horse’s hoof to Whatsapp at 07711685623 or email [email protected] for sizing assistance.
Are Cavallo Hoof Boots suitable for laminitic horses?
Yes, Cavallo Hoof Boots are often chosen for horses or ponies suffering from conditions like Laminitis or Navicular Disease, providing comfort and encouraging movement.
Can Cavallo Hoof Boots be used over metal shoes?
Many people use Cavallo boots over metal shoes, although they are primarily designed for barefoot horses. However, the Cavallo guarantee is void for usage over shoes.
What are Mayo Horse Comfort Mattresses made of?
Mayo Horse Comfort Mattresses are made of EVA (Ethyl Vinyl Acetate), which is a closed-cell foam material known for being hard-wearing, non-absorbent, cushioning, and insulating. Drlindsaybeardsworth.co.uk Review
What is the warranty for Mayo Horse Comfort Mattresses?
Horse Comfort Premium, Premium Plus, and Stable Mattress mats have a 10-year warranty, with the 20mm standard mat having a 5-year warranty.
Do I still need bedding if I use Horse Comfort Mats?
Yes, you still need some bedding to soak up wet and keep the mats clean and dry, but you can significantly reduce the amount of bedding required.
What are the benefits of Concord Straw Pellets?
Concord Straw Pellets are advertised as absorbent, economical, sustainable, and odour and dust-free bedding solutions for horses.
Is there an “About Us” section on Horseandmore.co.uk?
No, a dedicated “About Us” page detailing the company’s background, history, or team is not prominently displayed on the homepage.
Where can I find the returns policy on Horseandmore.co.uk?
A comprehensive returns and refund policy is not prominently displayed or easily accessible from the homepage. Customers would need to inquire directly or refer to general UK consumer rights.
Can I cancel a subscription with Horseandmore.co.uk?
No, Horseandmore.co.uk does not appear to offer a subscription service for its products, so there is no subscription to cancel.
Are there different types of Cavallo Hoof Boots available?
Yes, the Cavallo range includes Trek, Simple, Sport, Entry Level Boots (ELB), Cute Little Boots, and Big Foot Boots, each with specific features and fits.
What should I do if my hoof boots twist excessively?
If your hoof boots twist excessively, it may indicate they are too big or the outer cover is fastened too loosely.
How long can Cavallo Hoof Boots be worn at one time?
Initially, wear them for limited periods (about 20 minutes) and gradually build up time. Once broken in, they can be worn for extended periods but should be removed daily for hoof checks.
Do Cavallo Hoof Boots come in sizes for Shetlands?
Yes, Cavallo manufactures “Cute Little Boots” in two sizes that are suitable for Shetlands, and Horseandmore.co.uk stocks these. Fountains-direct.co.uk Review
Can studs be used with Simple Cavallo Hoof Boots?
Yes, studs can be supplied by Horseandmore.co.uk if required for increased traction, but caution must be taken to ensure they do not cause discomfort, and using studs will void the warranty.
Leave a Reply