Innago.com Review

Based on checking the website, Innago.com presents itself as a comprehensive property management software designed to simplify the rental process for landlords and tenants.

It offers a suite of features aimed at streamlining operations, from rent collection to maintenance requests.

Overall Review Summary:

• Purpose: Property management software for landlords and tenants.
• Key Features: Online rent payments, lease signing, tenant screening, maintenance requests, listing syndication, mobile app, expense reporting, renter’s insurance, tenant credit reporting, flexible rent payments.
• Pricing Model: Advertised as “free software” for landlords, with potential fees for certain tenant-side services e.g., flexible rent payments, renter’s insurance.
• Ethical Consideration Islam: While the core functionalities of property management are permissible, the inclusion of “Renter’s Insurance” and “Flexible Rent Payments” with potential “late fees” raises concerns regarding Riba interest and Gharar uncertainty which are forbidden in Islam. The site also promotes “Tenant Credit Reporting” which is deeply intertwined with interest-based financial systems. Therefore, despite its utility, its direct promotion and integration of interest-based and uncertain financial products makes it problematic from an Islamic perspective.
• Website Transparency: Good, with dedicated pages for features, pricing, and resources.
• Customer Testimonials: Numerous positive testimonials from users featured directly on the homepage.
• Overall Recommendation: Not recommended due to direct promotion and integration of interest-based financial products and services, which are strictly prohibited in Islam.

Innago.com positions itself as an all-in-one solution for property management, aiming to save landlords time and money.

The platform boasts a wide array of tools, including online rent payments, digital lease agreements, and tenant screening services.

It also supports various property types, from residential and commercial to student housing and mobile homes.

However, a closer look reveals specific services, such as “Renter’s Insurance” offered through Viaffinity and “Flexible Rent Payments” via Livble, that involve elements of conventional finance like interest Riba and uncertainty Gharar through late fees and traditional insurance models.

Furthermore, “Tenant Credit Reporting” directly links to the conventional credit system, which is fundamentally built upon interest.

For those seeking ethical alternatives that align with Islamic principles, focusing on direct, transparent transactions and avoiding interest-based financial instruments is crucial.

Here are some alternatives that focus on ethical property management and financial transactions:

• Buildium
  • Key Features: Accounting, online payments, maintenance management, leasing, tenant screening, property inspections.
  • Price: Starts from $52/month for the Essential plan.
  • Pros: Comprehensive feature set, good for growing portfolios, strong accounting tools.
  • Cons: Can be expensive for small landlords, learning curve for new users, some advanced features are add-ons.
• AppFolio Property Manager
  • Key Features: Online rent collection, smart maintenance, leasing and marketing, accounting, resident communications.
  • Price: Quote-based, generally for medium to large portfolios.
  • Pros: Robust all-in-one solution, excellent for large portfolios, strong automation.
  • Cons: High cost, not suitable for single-unit landlords, requires a minimum number of units.
• Propertyware
  • Key Features: Portfolio management, accounting, leasing, maintenance, marketing, tenant portal.
  • Price: Starts from $250/month for the Basic plan minimum units apply.
  • Pros: Designed for single-family property managers, strong reporting and analytics, customizable.
  • Cons: Very expensive for smaller operations, complex interface, requires significant setup.
• TurboTenant
  • Key Features: Online rental applications, tenant screening, online rent payments ACH free, lease agreements, maintenance requests.
  • Price: Free for landlords paid add-ons for tenants/specific services.
  • Pros: User-friendly, free core features, good for self-managing landlords.
  • Cons: Less robust reporting than premium platforms, some features are paid extras.
• RentRedi
  • Key Features: Online rent collection, tenant screening, maintenance requests, lease signing, property accounting.
  • Price: $19.95/month annual plan.
  • Pros: Mobile-first approach, unlimited properties, strong customer support.
  • Cons: Some features require higher-tier plans, can be less intuitive for desktop users.
• DoorLoop
  • Key Features: Accounting, tenant screening, online payments, maintenance, marketing, owner portal.
  • Price: Starts from $49/month for the Starter plan.
  • Pros: Modern interface, comprehensive features for various property types, good customer service.
  • Cons: Can be pricey for very small portfolios, some features might feel overwhelming initially.
• SimplifyEm Property Management Software
  • Key Features: Online rent collection, tenant and lease tracking, expense tracking, reporting, maintenance.
  • Price: Starts from $25/month for up to 10 units.
  • Pros: Affordable for smaller portfolios, straightforward interface, strong accounting features.
  • Cons: Less advanced features compared to enterprise solutions, limited customization.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Innago.com Review & Ethical Concerns

Innago.com presents itself as a robust property management solution, aiming to simplify the lives of landlords and tenants alike.

It offers a comprehensive suite of tools designed to cover nearly every aspect of rental property management, from initial listings to ongoing maintenance.

The platform’s commitment to providing a “free software” model for landlords is a significant draw, promising cost savings and efficiency.

However, a into its offerings reveals certain integrations and services that raise serious ethical questions, particularly from an Islamic finance perspective.

The inclusion of conventional “Renter’s Insurance” and “Flexible Rent Payments” with potential “late fees” directly clashes with fundamental Islamic prohibitions against Riba interest and Gharar excessive uncertainty. Additionally, the promotion of “Tenant Credit Reporting” further embeds users within an interest-based financial system.

While the core functionalities of managing properties are permissible, the direct promotion and integration of these problematic financial elements necessitate a cautious approach for those adhering to Islamic principles.

Innago.com Features and Their Permissibility

Innago.com boasts a wide array of features, each designed to streamline a specific part of the property management process.

Understanding these features individually is key to assessing their overall permissibility.

• Online Rent Payments: This feature allows tenants to pay rent digitally. From an Islamic standpoint, the direct collection of rent is permissible. However, if the payment system charges interest on late payments or involves credit card interest, it becomes problematic. Innago’s “Flexible Rent Payments” via Livble, which can incur late fees, raises a red flag in this regard.
• Online Lease Signing: Facilitating digital lease agreements is a convenient and permissible tool. As long as the terms of the lease itself are just and free from prohibited clauses like interest-based penalties, this feature is fine.
• Tenant Screening: Performing background checks, including credit history and criminal records, helps landlords select reliable tenants. While credit reporting is an issue, the act of screening itself to ensure a tenant’s ability to pay and adherence to terms is generally permissible, provided it doesn’t lead to unjust discrimination.
• Maintenance Request Management: A system for tenants to submit maintenance requests and for landlords to track them is a highly beneficial and permissible feature. It enhances communication and ensures properties are well-maintained.
• Listing & Syndication: Advertising rental properties across various platforms is a core function of property management and is permissible. The goal is to connect landlords with potential tenants efficiently.
• Mobile App: Providing mobile access for both landlords and tenants is a convenience feature that is permissible. It allows for on-the-go management and communication.
• Expense & Reporting: Tools for tracking income and expenses and generating financial reports are crucial for sound business management. These are permissible and encouraged for transparency and accountability.
• Renter’s Insurance via Viaffinity: This is a significant point of concern. Conventional insurance, including renter’s insurance, often involves elements of Gharar uncertainty and Riba interest in its underlying structure, particularly how premiums are invested and claims are handled. In Islam, mutual cooperation models Takaful are preferred over conventional insurance. Direct promotion of conventional insurance makes this feature problematic.
• Tenant Credit Reporting: Reporting rent payments to credit bureaus is a mechanism within the conventional financial system that relies heavily on interest-based credit scores. Engaging in or promoting this system directly contributes to and legitimizes Riba-based transactions, making it impermissible.
• Flexible Rent Payments via Livble: The ability to split rent into installments and avoid late fees, while seemingly beneficial, often involves a third-party financier. If this financier charges interest or hidden fees, or if late fees are structured as Riba, this feature becomes problematic. The very notion of “late fees” often functions as a disguised form of interest on delayed payments.

Innago.com’s Business Model: Free for Landlords, But At What Cost?

Innago.com prominently advertises itself as “free software” for landlords, which is a powerful incentive in a competitive market.

This business model typically means that while landlords don’t pay a direct subscription fee for core services, revenue is generated through other means. These often include: Idcband.com Review

• Tenant-paid fees: Tenants might pay fees for certain services, such as applying for a rental, paying rent via specific methods e.g., credit card processing fees, or utilizing optional services like flexible rent payments.
• Premium features/add-ons: While basic services are free, advanced features or integrations might come at an additional cost to the landlord.
• Referral fees and partnerships: Innago.com likely earns commissions or referral fees from partners like Viaffinity for renter’s insurance and Livble for flexible rent payments. This is where the ethical concerns become most pronounced, as the platform directly profits from services that are deemed impermissible in Islam.
• Advertising and data monetization: While not explicitly stated, platforms often use anonymized user data for market analysis or targeted advertising.

The “free” aspect for landlords, while appealing, masks the fact that the platform facilitates and profits from transactions and services that are inconsistent with Islamic financial principles.

This makes it challenging for a Muslim user to utilize the platform fully without engaging, directly or indirectly, with prohibited elements.

The hidden costs are not just financial but also ethical.

Innago.com Pros & Cons Focus on Cons for Ethical Review

When evaluating a platform like Innago.com from an Islamic ethical standpoint, it becomes imperative to highlight the disadvantages that arise from its non-compliant aspects, even if the general user might perceive certain features as “pros.”

Cons of Innago.com from an Islamic Ethical Perspective

Innago.com’s inclusion of services that directly conflict with Islamic financial principles creates significant drawbacks for Muslim users, rendering the platform problematic.

• Promotion of Riba-based Services: The most critical concern is the direct integration and promotion of services like “Renter’s Insurance” and “Flexible Rent Payments” via Livble, both of which are fundamentally tied to conventional interest Riba and uncertainty Gharar. Riba is explicitly prohibited in Islam, and its involvement, whether as a direct participant or facilitator, is impermissible. The late fees associated with flexible payments can also constitute Riba.
• Engagement with Conventional Credit Systems: The “Tenant Credit Reporting” feature encourages participation in and reliance on the conventional credit system, which is built upon interest. For Muslims, this system is inherently flawed and should be avoided where possible, as it normalizes and perpetuates Riba.
• Uncertainty Gharar in Insurance: Conventional renter’s insurance, as offered through Innago’s partners, typically involves elements of Gharar due to the inherent uncertainty in the contract and the way premiums are handled. Islamic finance advocates for Takaful mutual cooperation insurance models, which differ significantly.
• Indirect Support of Impermissible Practices: Even if a landlord chooses not to use every single feature, simply by being on the platform, they are indirectly supporting a business model that profits from and facilitates practices deemed impermissible. This can be seen as compromising one’s principles.
• Limited Ethical Alternatives Within the Platform: While Innago offers many useful property management tools, it does not provide halal permissible alternatives for the problematic services it promotes. For instance, it doesn’t offer a Takaful-compliant insurance option or a Sharia-compliant flexible payment system.
• Potential for Unintended Engagement: A user might initially sign up for core, permissible features but then inadvertently or out of convenience get drawn into using the impermissible financial tools offered.

How to Navigate Property Management Ethically: Innago.com Alternatives

Given the ethical concerns surrounding certain features of Innago.com, it’s crucial for Muslims to seek out property management solutions that align with Islamic financial principles.

The goal is to manage properties efficiently without engaging in Riba interest, Gharar uncertainty, or other prohibited transactions.

Principles of Ethical Property Management

• Avoid Riba: Ensure all financial transactions, including rent payments, late fees, and financing, are free from interest.
• Promote Transparency No Gharar: Contracts, including leases and service agreements, should be clear, unambiguous, and free from excessive uncertainty.
• Ethical Sourcing: If using third-party services e.g., for maintenance or insurance, ensure these providers also adhere to ethical standards.
• Fair Dealings: All interactions between landlords and tenants should be based on fairness, justice, and mutual respect.

Ethical Property Management Alternatives

For those seeking to manage their properties in a manner consistent with Islamic principles, several alternatives offer robust features without the ethical compromises found in Innago.com’s problematic integrations.

These alternatives focus on core property management functionalities and allow landlords to independently vet third-party services for Sharia compliance.

• Buildium: A comprehensive property management software that handles accounting, online payments, maintenance, and leasing. Landlords can manage rent collection directly, ensuring no interest is involved in late fees and using direct bank transfers ACH to avoid credit card interest where possible. For insurance, one would need to source Takaful-compliant providers independently.
• AppFolio Property Manager: Ideal for larger portfolios, AppFolio provides extensive features for leasing, accounting, maintenance, and tenant communication. Similar to Buildium, the ethical responsibility lies with the landlord to ensure all external financial dealings, such as insurance or financing for property improvements, are Sharia-compliant.
• TurboTenant: This platform offers free core services like online rental applications, tenant screening though credit reporting remains a concern, one can focus on background checks, and lease agreements. Landlords can collect rent via ACH without processing fees, which helps avoid Riba. The landlord would need to independently source halal insurance or avoid it altogether.
• RentRedi: A mobile-first platform focusing on rent collection, maintenance requests, and tenant communication. Its emphasis on direct landlord-tenant interaction, facilitated through the app, allows for greater control over financial transactions, ensuring they remain Riba-free.
• DoorLoop: A newer player offering a wide range of features for various property types. It emphasizes ease of use and automation. As with other platforms, the landlord is responsible for ensuring that any supplementary financial services or partnerships they engage in outside of DoorLoop’s core platform are Sharia-compliant.
• Manual Management with Digital Tools: For smaller portfolios, a combination of dedicated software for specific tasks and manual oversight can be the most ethically sound approach.
  • For Lease Agreements: Utilize legal document generation services that provide standard, customizable lease templates.
  • For Rent Collection: Encourage direct bank transfers ACH or digital payment services that do not involve interest or excessive fees. Platforms like Zelle or direct bank transfers can be used.
  • For Maintenance: Use simple project management tools or even spreadsheets to track requests and assign tasks.
  • For Tenant Communication: Leverage standard messaging apps or email.
  • For Insurance: Directly seek out Takaful providers in your region.
  • For Credit Checks: Focus on verifiable income, employment history, and landlord references rather than relying solely on conventional credit scores.

The key is to select platforms that provide the essential operational tools for property management while consciously opting out of or avoiding any integrated financial services that conflict with Islamic principles. Ukflooringcompany.com Review

It requires diligence, but it ensures that one’s earnings and dealings remain blessed.

Innago.com Pricing Explained and Ethical Considerations

Innago.com stands out by heavily marketing itself as “free software” for landlords, a compelling proposition in the property management market.

This “free” model can be attractive, but it’s essential to understand how the platform generates revenue and what potential “hidden” costs or ethical implications might arise, particularly for users adhering to Islamic principles.

Innago’s Pricing Model

The primary claim is that Innago is free for landlords. This typically means:

• No monthly subscription fees for landlords to access core functionalities like online rent collection, lease signing, tenant screening tools, maintenance tracking, and listing syndication.
• Tenant-paid fees: The platform often generates revenue by charging fees to tenants for certain services. These can include:
  • Application fees: While some landlords might absorb these, they are often passed on to tenants.
  • Convenience fees for online payments: Though Innago states ACH payments are free for tenants, credit card payments usually incur a processing fee.
  • Optional services: Features like “Flexible Rent Payments” Livble or “Renter’s Insurance” Viaffinity involve charges, which directly contribute to Innago’s revenue through partnerships or referral fees.
• Premium Add-ons Less Common for “Free” Models: While Innago focuses on being free, some “free” software models might offer premium features or integrations at an additional cost to the landlord. Innago’s current model seems to lean more on tenant-paid services and partnerships.
• Referral Partnerships: Innago earns a commission or fee when users landlords or tenants sign up for services from their partners, such as Viaffinity for insurance or Livble for flexible payments.

Ethical Implications of Innago’s Pricing and Revenue Generation

While the concept of “free” software is appealing, the mechanisms through which Innago generates revenue raise significant ethical questions for Muslims:

• Riba Interest through Partner Services: The most glaring issue is the direct promotion and integration of services that involve Riba.
  • Renter’s Insurance Viaffinity: Conventional insurance is generally viewed as problematic in Islam due to elements of Gharar uncertainty and Riba interest in its financial structure. Innago’s referral partnership means it profits from directing users to this conventional insurance.
  • Flexible Rent Payments Livble and Late Fees: Services that allow tenants to split rent often involve a third-party financier, and the associated “late fees” can function as a form of interest Riba on delayed payments. Even if Innago itself doesn’t directly charge the late fee, by facilitating and profiting from a service that includes Riba, it becomes ethically problematic.
• Tenant Credit Reporting: The feature that reports rent payments to credit bureaus supports the conventional credit system, which is fundamentally built on interest. Innago profits by offering this feature, thereby contributing to the normalization of Riba-based finance.
• Indirect Contribution to Impermissible Practices: Even if a landlord strictly avoids using the problematic features, by using Innago, they are contributing to the platform’s overall success, which in turn enables Innago to continue its partnerships with Riba-based entities. This creates a moral dilemma.
• Transparency of Fees for Tenants: While landlords might not pay, tenants often face various fees for convenience or optional services. Ensuring these fees are transparent and do not contain hidden interest or exploitative charges is critical for ethical dealings.

In conclusion, while Innago.com’s “free for landlords” model is economically attractive, its reliance on and promotion of services intertwined with Riba and Gharar make it a challenging choice for those committed to Islamic financial principles.

The true cost, from an ethical standpoint, can be substantial.

Innago.com vs. Competitors: A Comparative Analysis

When evaluating Innago.com against its competitors, it’s essential to look beyond just features and pricing and consider the ethical implications, particularly for a Muslim audience.

Many property management software solutions offer similar core functionalities, but their business models and integrations can differ significantly.

Innago.com’s Position

Innago.com distinguishes itself primarily through its “free for landlords” model, making it highly accessible for individual property owners and smaller portfolios. Dcghosts.com Review

Its comprehensive suite of features—online rent payments, lease signing, tenant screening, maintenance tracking, and mobile access—positions it as an all-in-one solution.

The platform’s strong focus on user experience and testimonials also plays a significant role in its appeal.

However, as discussed, Innago’s ethical challenges stem from its direct promotion and integration of:

• Conventional Renter’s Insurance Viaffinity: Conflict with Takaful principles.
• Flexible Rent Payments with potential late fees Livble: Potential for Riba and Gharar.
• Tenant Credit Reporting: Engagement with the interest-based credit system.

These integrations, while common in the broader market, are red flags from an Islamic perspective.

Competitor Landscape and Ethical Comparisons

Here’s a comparison with some key competitors, focusing on how their models might or might not offer better ethical alignment:

*   Model: Paid subscription service, starting from $52/month.
*   Features: Highly comprehensive, strong accounting, resident portal, maintenance.
*   Ethical Stand: Buildium itself doesn't explicitly promote interest-based lending or insurance partnerships as a core offering within its *main* platform in the same direct way as Innago. While it integrates with payment processors, the responsibility of ensuring no Riba falls on the landlord in managing their account settings and choosing payment methods e.g., opting for ACH over credit cards to avoid tenant fees that might be considered Riba. Landlords would need to independently source *halal* insurance. Generally, more ethically neutral on its own.
*   Model: Quote-based, generally for larger portfolios, often a percentage of rent collected.
*   Features: Enterprise-level features, advanced reporting, robust automation, premium support.
*   Ethical Stand: Similar to Buildium, AppFolio focuses on core property management. It processes payments and facilitates financial reporting but typically leaves external financial products like loans or insurance to the landlord's discretion to source. Its pricing model for larger landlords might involve higher fees, but these are service fees, not inherently Riba.
*   Model: Free for landlords for core services. tenants pay for some add-ons e.g., application fees, optional credit card processing.
*   Features: User-friendly, good for small landlords, focuses on screening, listing, and basic payments.
*   Ethical Stand: Often seen as a more ethically lean choice for core functions, as it also offers free ACH payments. However, it still offers tenant screening which involves credit reports, a point of concern. The absence of direct partnerships with Riba-based insurance or flexible payment providers *on their homepage* unlike Innago might make it a slightly better choice, but users must still be vigilant about any new integrations or fees.
*   Model: Paid monthly subscription $19.95/month for annual plan.
*   Features: Mobile-first, unlimited properties, strong communication tools, rent collection.
*   Ethical Stand: RentRedi focuses on core operations. It processes payments and maintenance. Similar to Buildium and AppFolio, the ethical burden for insurance and financing falls squarely on the landlord to find Sharia-compliant external services. No overt promotion of Riba-based partnerships is evident on their main feature list.

Key Takeaway for Ethical Choices

The primary differentiating factor for Innago.com from an Islamic ethical perspective is its direct and prominent integration of conventional insurance and flexible payment schemes that carry Riba implications. Many competitors provide the tools for property management without explicitly embedding these problematic financial products within their core offering and revenue generation model.

For a Muslim seeking a property management solution, the ideal approach is to:

1. Prioritize platforms that offer core management functionalities without relying on Riba-based partnerships for their revenue.
2. Actively avoid using features that facilitate or promote Riba e.g., conventional insurance, credit reporting, interest-based payment plans.
3. Source all external financial services like insurance or financing independently from Takaful providers or Islamic financial institutions.
4. Carefully review all terms and conditions for any hidden fees or interest implications before committing to any platform or service.

In this comparison, while no mainstream property management software is explicitly “Islamic,” platforms that focus purely on operational management like Buildium, AppFolio, RentRedi and allow landlords to control their financial integrations independently offer a better ethical starting point than Innago.com due to its more direct ties to impermissible financial products.

How to Cancel Innago.com Subscription If Applicable

Given that Innago.com advertises itself as “free software” for landlords, the concept of a traditional “subscription” might not apply in the same way it does for paid services like Buildium or AppFolio.

However, users might want to discontinue using the service entirely, or cancel specific tenant-paid add-ons they previously enabled. Driveronhire.com Review

Understanding Innago’s “No Subscription” Model for Landlords

For landlords, Innago does not operate on a recurring monthly subscription fee for its core services.

This means there isn’t a direct “subscription” to cancel in the traditional sense of stopping recurring payments from the landlord’s side for the platform itself.

Discontinuing Use of Innago.com

If a landlord wishes to stop using Innago.com, the process typically involves:

1. Logging In: Access your Innago account through the Innago.com login portal.
2. Data Management:
   • Exporting Data: It’s highly advisable to export all critical data before discontinuing use. This includes lease agreements, tenant information, payment records, expense reports, and communication logs. Look for options like “Export Data,” “Download Reports,” or similar functionalities within the settings or reporting sections.
   • Deleting Listings: If you have active property listings, ensure they are removed or deactivated to prevent new inquiries.
   • Notifying Tenants: Communicate clearly with your tenants about the transition to a new system or method of rent collection and maintenance requests. Provide them with instructions on how to pay rent and submit requests going forward.
3. Account Deactivation/Deletion: While a specific “cancel subscription” button may not exist, there is usually an option to deactivate or delete your account. This is typically found in the “Settings,” “Profile,” or “Account Management” sections.
   • Look for phrases like: “Deactivate Account,” “Close Account,” or “Delete Account.”
   • Contact Support: If you cannot find a clear option to deactivate or delete your account, or if you need assistance with data export, it is best to contact Innago’s customer support directly via their “Contact Us” page. They can guide you through the process and confirm account closure.
4. Canceling Linked Services if applicable: If you enabled any tenant-paid add-ons or integrated services e.g., specific payment methods or flexible payment plans through Innago, ensure these are also discontinued. This might involve:
   • Turning off specific features within Innago’s dashboard.
   • Notifying tenants about the discontinuation of these services.
   • Checking directly with the third-party providers e.g., Livble for flexible payments if you or your tenants have active arrangements through them, to ensure proper cancellation.

Important Considerations:

• No Refunds as it’s free: Since landlords don’t pay a subscription, there’s no refund to process.
• Tenant Impact: Ensure a smooth transition for your tenants, as disruptions to rent payments or maintenance requests can lead to frustration.
• Data Retention Policies: Be aware of Innago’s data retention policies after account closure. It’s always best to export your own copies of all important records.

By following these steps, landlords can effectively discontinue their use of Innago.com and transition to another property management solution that better aligns with their operational needs and ethical standards.

How to Cancel Innago.com Free Trial N/A – Always Free for Landlords

Innago.com operates on a business model that is advertised as “free for landlords” for its core services.

This means that, unlike many software platforms that offer a limited-time free trial before requiring a paid subscription, Innago fundamentally does not have a traditional “free trial” period that expires and then converts into a paid subscription for the landlord.

Innago’s “Always Free” Model for Landlords

• No Trial Period: Landlords can sign up and immediately access the platform’s core features without any time limits or future payment obligations for the main service. This is a key differentiator from competitors that offer 7-day, 14-day, or 30-day trials.
• Revenue from Other Sources: As previously discussed, Innago generates revenue through various means, primarily from tenant-paid fees for certain optional services like credit card processing, application fees, or specialized payment plans like Livble and through referral partnerships e.g., for renter’s insurance via Viaffinity. These are not part of a “trial” that landlords need to cancel.

What to Do If You No Longer Wish to Use Innago.com

Since there’s no “free trial” to cancel, if you, as a landlord, decide Innago.com is not for you or you wish to switch to another platform, you simply need to discontinue using the service and manage your account settings.

The process is similar to how one would “cancel a subscription” for a paid service:

1. Log into your Innago account.
2. Export Your Data: Download all relevant documents, tenant information, financial records, and communications. This is crucial for record-keeping and transitioning to a new system.
3. Deactivate Listings: Ensure any active rental listings are removed or set to inactive.
4. Communicate with Tenants: Inform your tenants about the change in your property management system and provide clear instructions on how they will pay rent, submit maintenance requests, and communicate with you moving forward.
5. Seek Account Deactivation/Deletion: Navigate to your account settings or profile section. Look for options to “Deactivate Account,” “Close Account,” or “Delete Account.” If you can’t find a direct option, contact Innago’s customer support for assistance in closing your account permanently.

Important Note for Ethical Concerns: If your decision to discontinue Innago.com is due to the ethical concerns discussed earlier e.g., regarding Riba in insurance or flexible payment plans, ensure that any alternative platform or manual process you adopt strictly adheres to Islamic financial principles. This means actively avoiding interest-based services, conventional insurance, and reliance on the conventional credit system where possible.

In summary, there is no “free trial” to cancel with Innago.com for landlords, as their core services are offered as perpetually free. Diversionstores.com Review

Discontinuing use simply means stopping engagement with the platform and managing your account and data accordingly.

FAQ

What is Innago.com?

Innago.com is a property management software designed to help landlords and tenants streamline various rental processes, including online rent payments, lease signing, tenant screening, and maintenance requests.

Is Innago.com truly free for landlords?

Yes, Innago.com advertises its core services as free for landlords, meaning there are no monthly subscription fees for accessing features like rent collection, lease signing, and tenant screening.

How does Innago.com make money if it’s free for landlords?

Innago.com primarily generates revenue through fees charged to tenants for certain services e.g., credit card payment processing, application fees for some features and through referral partnerships for optional services like renter’s insurance and flexible rent payments.

Does Innago.com offer online rent payments?

Yes, Innago.com allows landlords to collect rent online and tenants to pay rent through the platform, including ACH payments and credit card options.

Are there any fees for tenants on Innago.com?

Yes, while landlords use the core service for free, tenants may incur fees for certain services such as credit card payment processing fees, application fees, or fees associated with optional services like “Flexible Rent Payments” Livble or “Renter’s Insurance” Viaffinity.

Does Innago.com offer tenant screening?

Yes, Innago.com provides instant access to tenant screening reports, including background checks and credit reports, to help landlords find suitable tenants.

What types of properties can be managed with Innago.com?

Innago.com supports the management of various property types, including residential, commercial, self-storage, student housing, mobile homes, parking, affordable housing, senior living, docking, military housing, crash pads, and salons.

Does Innago.com have a mobile app?

Yes, Innago.com offers a mobile app for both landlords and tenants, allowing them to access the platform’s features on the go.

What are the main features of Innago.com for landlords?

Key features for landlords include online rent payments, online lease signing, security and cloud data storage, maintenance request management, listing and syndication, expense and reporting, and tenant screening. Recordclick.com Review

What are the main features of Innago.com for tenants?

Key features for tenants include online rent payments, the ability to submit maintenance requests, communicate directly with their landlord, access to a mobile app, and options for “flexible rent payments” and “renter’s insurance.”

Can I sign leases electronically with Innago.com?

Yes, Innago.com offers an online lease signing feature that allows landlords and tenants to sign and store leases and other documents digitally.

Does Innago.com integrate with other platforms?

Yes, Innago.com provides integrations and APIs to allow data sharing between applications for increased performance and reduced manual entry.

Is renter’s insurance available through Innago.com?

Yes, Innago.com partners with Viaffinity to offer renter’s insurance to tenants directly through its platform.

What is “Flexible Rent Payments” on Innago.com?

“Flexible Rent Payments” on Innago.com, offered through a partnership with Livble, allows tenants to split their rent into manageable installments and potentially avoid late fees, though this service may involve its own charges or structures.

Does Innago.com report rent payments to credit bureaus?

Yes, Innago.com offers a “Tenant Credit Reporting” feature that can report rent payments to the three major credit bureaus to help tenants improve their credit score over time.

How do I contact Innago.com customer support?

Innago.com typically provides contact information for customer support on its website, often through a “Contact Us” page, email, or a support portal.

Can I manage maintenance requests through Innago.com?

Yes, landlords can manage work orders and their maintenance team all in one place using Innago.com’s maintenance request management feature.

Does Innago.com offer resources for landlords?

Yes, Innago.com provides various resources, including a blog, case studies, real estate definitions, landlord/tenant state laws, and state housing market trends.

How do I cancel my Innago.com account?

Since Innago is free for landlords, there’s no “subscription” to cancel. Driveden.com Review

To discontinue use, landlords should export their data, notify tenants, and then typically find an option to deactivate or delete their account in their profile settings, or contact customer support for assistance.

Does Innago.com have a free trial?

No, Innago.com does not offer a traditional free trial that expires.

Its core services are advertised as perpetually free for landlords from the moment they sign up.