Based on looking at the website, Clocksprings.com.au appears to be a legitimate e-commerce platform specialising in automotive clock springs and related sensors. The site offers a range of products for various car makes and models, with clear pricing and product descriptions. However, a comprehensive assessment reveals several areas where the website could improve to enhance trust and transparency for consumers, especially those seeking ethical and transparent business practices.
Overall Review Summary:
- Website Design & Navigation: Clean and straightforward, easy to navigate through product categories.
- Product Range: Specialised and extensive for automotive clock springs and related sensors.
- Pricing: Clearly displayed with sale items highlighted.
- Transparency & Trust Signals: Lacks explicit policies on returns, privacy, or terms and conditions, which are crucial for consumer confidence. No clear ABN or company registration details.
- Customer Support: Provides a phone number and contact page, but live chat or more direct, real-time support options are absent.
- Ethical Considerations: While selling automotive parts is generally permissible, the lack of full transparency in policies and business details raises questions about commitment to comprehensive customer protection, which is vital in ethical dealings.
While Clocksprings.com.au presents itself as a dedicated automotive parts supplier, the absence of key trust-building elements such as easily accessible, comprehensive legal policies (like a clear returns policy beyond “Warranty Information,” a dedicated privacy policy, or explicit terms and conditions) and company registration details (like an ABN) on the homepage or in easily discoverable sections, means it falls short of what a consumer might expect from a fully transparent and accountable online business. For consumers prioritising complete transparency and robust consumer protections, these omissions are significant.
Best Alternatives for Automotive Parts & Accessories:
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- Key Features: Wide range of automotive parts, tools, and accessories; extensive store network across Australia; click & collect and delivery options; regular promotions.
- Average Price: Varies widely depending on the product, generally competitive for aftermarket and genuine parts.
- Pros: Highly reputable and established in Australia; large inventory; expert advice available in-store; good warranty support.
- Cons: Online pricing may not always be the lowest for every single item; some niche parts might need to be ordered.
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- Key Features: Broad selection of auto parts, car care, tools, and accessories; frequent sales and loyalty programs; strong focus on DIY enthusiasts.
- Average Price: Competitive, often offering good value, especially on consumables and accessories.
- Pros: Widespread physical stores; extensive product range; strong community and DIY support; easy returns process.
- Cons: Can be overwhelming with choices; some professional-grade tools might be limited.
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- Key Features: Specialises in automotive parts, accessories, and car audio; professional fitting services available; focuses on quality brands.
- Average Price: Mid-range to premium, reflecting quality brands.
- Pros: Good selection of higher-quality parts; professional installation services for specific products; knowledgeable staff.
- Cons: Fewer stores compared to Repco or Supercheap Auto; prices can be higher for premium products.
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- Key Features: Online-only retailer with a vast catalogue of automotive parts for various makes and models; focus on convenience and direct-to-consumer delivery.
- Average Price: Competitive online pricing, often with discounts.
- Pros: Huge selection; easy online ordering; convenient delivery; good for finding specific or less common parts.
- Cons: No physical stores for immediate pickup; returns process relies on shipping; no in-person advice.
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- Key Features: Trade-focused automotive parts distributor, also serving retail customers; extensive range of genuine and aftermarket parts.
- Average Price: Trade-competitive pricing.
- Pros: Very comprehensive range, often stocking parts others don’t; knowledgeable staff (often ex-mechanics); strong supply chain.
- Cons: Primarily geared towards trade, so retail experience might vary; fewer locations than major chains.
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Amazon Australia – Automotive (for general parts & accessories)
- Key Features: Massive marketplace with a huge variety of automotive parts and accessories from various sellers; competitive pricing; quick delivery options.
- Average Price: Highly variable depending on product and seller, often very competitive.
- Pros: Unparalleled selection; often the lowest prices; convenient shopping experience; customer reviews can help guide purchases.
- Cons: Quality can vary significantly between sellers; returns process can be complex for some third-party sellers; less specialist advice available.
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eBay Australia – Motors (for specific or used parts)
- Key Features: Auction and fixed-price listings for new, used, and refurbished automotive parts; good for finding rare or discontinued items.
- Average Price: Highly variable, potential for great deals or inflated prices.
- Pros: Can find rare or used parts; competitive bidding; direct contact with sellers for details.
- Cons: Buyer beware; quality can vary significantly; returns and disputes can be complex; authenticity can be a concern.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Clocksprings.com.au Review & First Look
Clocksprings.com.au positions itself as a dedicated online retailer for automotive clock springs and related components. Upon initial inspection, the website presents a clean, professional, and user-friendly interface. The navigation is intuitive, allowing visitors to easily browse products by categories, vehicles, best sellers, and new arrivals. This structured approach to product display is a definite plus for users looking for specific parts.
Initial Impressions and Website Layout
The website’s homepage is well-organised, showcasing featured products, sales items, and popular listings immediately. This visual layout aids in quickly understanding the site’s offerings. The presence of a clear phone number (P: 03 6144 6464) is a positive sign, indicating a direct line of contact for customer enquiries. Essential links like “My Account,” “Cart,” and “My favorite” are prominently displayed, enhancing the user experience for returning customers or those ready to make a purchase.
Product Categorisation and Search Functionality
Clocksprings.com.au organises its products effectively through “Shop By Categories” and “Shop By Vehicle.” This dual approach caters to different user search preferences. For instance, if you know the part you need, you can browse categories. If you’re unsure but know your vehicle, you can filter by make and model. The search bar functionality also appears robust, allowing for quick searches by part number or vehicle type, which is crucial for a specialised automotive parts supplier.
Clocksprings.com.au Transparency & Trust Signals
While Clocksprings.com.au boasts a polished storefront and a clear product focus, its transparency and trust signals fall short in several critical areas. For an online business, particularly one dealing with essential automotive safety components, robust and easily accessible legal and operational information is paramount.
Missing or Inadequate Legal Policies
One of the most significant shortcomings is the absence of clearly defined and easily discoverable legal policies. While there’s a “Warranty” link, a comprehensive “Returns Policy” or “Refund Policy” is not explicitly visible or linked on the main page. This can lead to ambiguity regarding customer rights and procedures for faulty or incorrect parts. Furthermore, a dedicated “Privacy Policy” outlining data handling and user information protection is not immediately apparent, which is a major concern in today’s digital landscape with strict data protection regulations. Similarly, a clear set of “Terms and Conditions” or “Terms of Service” outlining the agreement between the business and the customer is vital for setting expectations and protecting both parties. The absence of these fundamental legal documents raises questions about the site’s full compliance and commitment to consumer protection.
Lack of Company Identification and Registration
Another area for improvement lies in the transparency of the business entity itself. The website does not prominently display an Australian Business Number (ABN) or any other official company registration details. For consumers in Australia, an ABN provides a verifiable link to a registered business entity, offering a layer of trust and accountability. Without this, it becomes more challenging for consumers to verify the legitimacy and operational transparency of the business. Legitimate Australian businesses are typically proud to display their ABN, reinforcing their legal standing and commitment to operating within Australian regulations.
Limited Customer Review Integration
While the site offers product listings, there isn’t a readily visible system for customer reviews or testimonials on the main product pages or a dedicated section. Customer reviews are a powerful trust signal, providing social proof and real-world feedback on product quality and service. The absence of such a system means potential buyers have fewer opportunities to see what others’ experiences have been like with the products and the company. While a business can operate without them, a transparent review system significantly enhances credibility and consumer confidence.
Absence of SSL Certificate Information (Though Likely Present)
While modern browsers typically indicate SSL (Secure Sockets Layer) encryption in the URL bar (e.g., “https://”), the website itself doesn’t explicitly highlight its security measures for online transactions. While it’s highly probable that a site processing payments uses SSL, clearly communicating this through a visible security badge or statement can further reassure customers about the safety of their personal and financial data.
Clocksprings.com.au Product Range & Quality
Clocksprings.com.au primarily focuses on a niche but critical component in modern vehicles: the clock spring. This specialisation allows them to offer a deep inventory of these parts, along with other related sensors.
Specialisation in Automotive Clock Springs
The website’s core offering revolves around clock springs, which are essential for maintaining electrical continuity between the steering wheel (where components like airbags, horn, and audio controls are located) and the vehicle’s electrical system. This specialisation suggests a strong understanding of this particular automotive component. They list parts for a variety of popular makes, including Volkswagen, Skoda, Holden, Renault, Toyota, Subaru, Nissan, Lexus, Hyundai, Mitsubishi, Ford, and BMW. This broad coverage across different manufacturers is a significant advantage for consumers looking for specific replacements. Logitechshop.com.au Review
Inclusion of Related Sensors and Control Units
Beyond just clock springs, the website also stocks other crucial automotive sensors and control units. Examples include:
- Steering Angle Sensors: Important for stability control (ESC/ESP) and power steering systems.
- Knock Sensors: Vital for engine performance and preventing damage from pre-ignition.
- Blind Spot Detection Control Units: Essential for advanced driver-assistance systems (ADAS).
- Rain Sensors: Used in automatic wiper systems.
This expansion into related sensor technology indicates a broader understanding of vehicle electronics and interconnected systems, offering a more comprehensive solution for specific repair needs.
Brands and Product Types
The product listings mention both “Genuine” parts (e.g., Genuine GM, Genuine Subaru, Genuine Nissan) and “Aftermarket” parts, as well as parts from known manufacturers like VEMO and MOBIS.
- Genuine Parts: These are original equipment manufacturer (OEM) parts, typically offering the highest quality and perfect fit, often at a higher price point.
- Aftermarket Parts: These are parts made by companies other than the original car manufacturer. They can offer a more cost-effective alternative while still meeting quality standards.
- VEMO: A well-known brand in the automotive aftermarket, particularly for electrical components and sensors.
- MOBIS: Hyundai Motor Group’s parts and service division, indicating original parts for Hyundai vehicles.
The inclusion of these different types and brands provides consumers with choices based on their budget and preference for OEM versus aftermarket solutions. This variety enhances the site’s appeal to a wider customer base.
Clocksprings.com.au Pricing & Value
The pricing structure on Clocksprings.com.au appears straightforward, with clear prices listed for each product. The website also features “On Sale” sections, which is a common and effective strategy to attract price-conscious buyers.
Price Points and Sale Items
Individual clock springs and sensors range significantly in price, from around $109.95 for some sale items to $949.95 for more complex components like genuine steering angle sensors. This range is typical for specialised automotive parts, where pricing depends heavily on the vehicle make, model, the specific part’s complexity, and whether it’s genuine or aftermarket.
The “On Sale” section highlights discounted products, for instance:
- 5K0953549A Clock Spring for Volkswagen Jetta Golf Mk6: Original price $589.95, now $399.95. This represents a significant saving of approximately 32%.
- 6Q0959653B Sorghum Clock Spring VW Polo Mk4 9N Amarok Transporter T5 T6 Up: Original price $129.95, now $109.95. A saving of approximately 15%.
These transparent discounts are beneficial for consumers looking for value.
Value Proposition
The value proposition from Clocksprings.com.au lies in its specialisation and potentially competitive pricing for a niche market. By focusing solely on clock springs and related sensors, they can theoretically offer a wider selection and potentially better expertise than general auto parts retailers for these specific items. The inclusion of both genuine and aftermarket parts provides options across different price points, catering to various budget requirements.
However, the perceived value is also tied to other factors not explicitly detailed on the site, such as: Mmfitness.com.au Review
- Warranty Clarity: While there’s a “Warranty Information” link, the precise details of product warranty duration and coverage for specific items are crucial for assessing long-term value.
- Return Policy: A clear and consumer-friendly return policy is essential for online purchases, especially for parts where fitment or diagnosis might be complex. Lack of clarity here can diminish perceived value.
- Customer Support: The ease of getting assistance for technical queries or product compatibility issues can significantly add to the overall value for customers.
In summary, while the direct pricing and sale items are transparent, the overall value assessment for consumers would be enhanced with more explicit details on after-sales support and clear policies.
Clocksprings.com.au Delivery & Warranty Information
Understanding the logistics of delivery and the scope of warranty is critical for any online purchase, especially for automotive parts where timely arrival and product reliability are paramount. Clocksprings.com.au does provide dedicated links for both “Delivery” and “Warranty Information,” which is a positive step towards transparency.
Delivery Information
The presence of a specific “Delivery” page link is a good sign. Typically, this page would detail:
- Shipping methods: Standard, express, or other options.
- Shipping costs: How these are calculated (flat rate, by weight, by value).
- Estimated delivery times: Timeframes for different regions within Australia.
- Tracking information: Whether customers receive tracking numbers.
- International shipping: If available, which isn’t explicitly mentioned on the homepage.
Without direct access to the content of this page, it’s difficult to assess the exact details. However, the fact that a dedicated page exists suggests that the company has considered these aspects of their service. For Australian consumers, clear delivery expectations, especially regarding interstate shipping times and costs, are highly valued.
Warranty Information
Similarly, the “Warranty Information” link points to a dedicated page for warranty terms. A comprehensive warranty policy is crucial for automotive parts, as these are often safety-critical components. A good warranty page should specify:
- Warranty period: How long the product is covered.
- What is covered: Defects in materials or workmanship.
- What is not covered: Damage due to improper installation, misuse, or normal wear and tear.
- Claim process: Steps a customer needs to take to make a warranty claim, including proof of purchase and return procedures.
- Who honours the warranty: The retailer or the manufacturer.
The term “Warranty Information” implies that the site addresses these points. However, without reviewing the specific content, it’s impossible to determine the comprehensiveness or favourability of the warranty terms. For highly technical parts like clock springs, having clear guidance on professional installation requirements for warranty validity is also important.
Gaps in Post-Purchase Support Clarity
While the existence of these pages is good, the immediate visibility of concise summaries on product pages or during checkout would further enhance consumer confidence. For instance, knowing the typical delivery timeframe before adding to cart, or seeing a clear warranty statement on the product description, streamlines the buying decision. The overall clarity of return procedures beyond just warranty claims (e.g., for incorrect parts ordered by mistake) could also be enhanced by a separate, clearly linked “Returns Policy.”
Clocksprings.com.au Customer Support & Engagement
Effective customer support and avenues for engagement are vital for building trust and ensuring a positive user experience, especially for an online-only specialist retailer. Clocksprings.com.au offers a few fundamental channels for customer interaction.
Contact Channels
The website prominently displays a phone number (P: 03 6144 6464) on its header, which is a direct and reassuring point of contact for many customers. This indicates that customers can speak directly with someone regarding their enquiries, orders, or technical issues. Additionally, there’s a “Contact us” link in the footer, which typically leads to a contact form or an email address, providing an alternative for less urgent or written communications. The presence of a “Request a Quote” link is also beneficial for customers with specific or complex part requirements.
Social Media Presence
Clocksprings.com.au has links to several social media platforms in its footer: Hobbyparts.com.au Review
A presence on these platforms can be a powerful tool for engagement, allowing the company to share updates, new products, and interact directly with customers. It also provides an informal channel for customers to ask questions or give feedback. The extent to which these platforms are actively managed and used for customer support is not immediately apparent from the homepage, but their existence is a positive sign of attempting to connect with customers beyond the transaction.
Areas for Enhancement in Engagement
While the existing channels are a good start, there are several ways Clocksprings.com.au could further enhance its customer support and engagement:
- Live Chat: Implementing a live chat feature on the website could provide immediate assistance for quick queries, improving response times and customer satisfaction. Many online shoppers prefer live chat for its convenience.
- FAQ Section: A comprehensive “Frequently Asked Questions” section, easily accessible, could pre-empt common customer questions regarding product compatibility, installation tips (general advice), shipping, and returns. This reduces the burden on direct support channels.
- Knowledge Base/Blog: Given the specialised nature of clock springs and sensors, a knowledge base or blog with articles on common issues, diagnostic tips, or installation guidance could be invaluable. This not only supports customers but also positions the website as an authority in its niche.
- Customer Reviews & Testimonials: As mentioned previously, integrating customer reviews directly on product pages provides social proof and demonstrates that the company values customer feedback.
By expanding on these areas, Clocksprings.com.au could significantly improve its overall customer experience and build stronger relationships with its clientele.
How to Cancel Clocksprings.com.au Subscription (Not Applicable)
It’s important to note that Clocksprings.com.au operates as an e-commerce platform selling automotive parts, not a subscription-based service. Therefore, the concept of “cancelling a subscription” does not directly apply to their business model. Customers make one-time purchases for specific products.
Transactional Model vs. Subscription Model
Clocksprings.com.au functions on a direct transactional model. When you purchase a clock spring or sensor, it’s a single, one-off transaction. There are no recurring charges, memberships, or service agreements that would require a cancellation process akin to a subscription service.
Related Concepts: Returns and Order Cancellation
While there’s no subscription to cancel, customers might be looking for information on:
- Order Cancellation: If an order has been placed but not yet shipped, a customer might wish to cancel it. This process typically involves contacting customer service as quickly as possible. The website’s “Contact us” page or phone number would be the relevant channels for this.
- Product Returns: If a product has been received but is incorrect, faulty, or no longer needed (subject to their return policy, which needs clear definition), a return process would be initiated. This would fall under their “Warranty Information” or a hypothetical separate “Returns Policy” page.
Therefore, for Clocksprings.com.au, instead of “cancelling a subscription,” customers would either seek to cancel an unshipped order or initiate a return/warranty claim for a received product. Clarity on these processes, particularly an explicit return policy, would be beneficial for consumers.
Clocksprings.com.au Alternatives
When considering alternatives to Clocksprings.com.au, it’s essential to look at the broader market for automotive parts and accessories in Australia. While Clocksprings.com.au specialises in a niche, the alternatives offer varying levels of product range, service, and convenience. Here are some of the top alternatives, categorised by their primary focus or business model:
General Automotive Parts Retailers (Brick-and-Mortar & Online)
These retailers offer a comprehensive range of parts, tools, and accessories, often with physical stores for immediate pickup and expert advice.
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- Focus: Broad range of automotive parts, tools, and accessories for DIY enthusiasts and trade professionals.
- Advantages: Widespread store network across Australia, extensive product catalogue, often stock genuine and quality aftermarket parts, knowledgeable staff, click & collect, and delivery.
- Considerations: Prices can vary, and while comprehensive, specific very niche parts might still need ordering.
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- Focus: Car parts, car care, tools, and accessories, often catering to the DIY market with frequent sales.
- Advantages: Very strong retail presence, competitive pricing, loyalty programs, good for common parts and consumables.
- Considerations: May not always have the most technical or specialised parts readily available; quality can vary across their broad product range.
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- Focus: Automotive parts, accessories, and car audio, with a strong emphasis on quality brands and fitting services.
- Advantages: Good selection of branded products, professional installation services for specific items, staff tend to be well-informed.
- Considerations: Fewer stores than Repco or Supercheap Auto, and prices can lean towards the higher end for premium brands.
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- Focus: Primarily trade-oriented but also serves retail customers; extensive range of genuine and aftermarket parts.
- Advantages: Very comprehensive inventory, often considered a go-to for hard-to-find parts, strong technical support from staff.
- Considerations: May not have the same retail “shopping experience” as consumer-focused chains.
Online-Only Automotive Parts Retailers
These platforms leverage the internet to offer vast selections and competitive pricing, often with direct-to-door delivery.
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- Focus: Online retailer with a massive catalogue of automotive parts for a wide range of vehicles, focusing on convenience and delivery.
- Advantages: Huge selection, often competitive online-only pricing, easy to search and order, convenient delivery.
- Considerations: No physical stores for immediate pickup or in-person advice, returns process is mail-based.
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- Focus: A general marketplace with a dedicated automotive section, featuring numerous sellers offering parts, tools, and accessories.
- Advantages: Unparalleled variety, competitive pricing from various sellers, quick delivery for Prime members, extensive customer reviews.
- Considerations: Quality and authenticity can vary between third-party sellers; returns for some international sellers can be complex; less specialised customer service.
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- Focus: A vast marketplace for new, used, and refurbished car parts, including rare or discontinued items.
- Advantages: Excellent for finding specific, niche, or older parts; potential for competitive pricing through auctions; direct communication with sellers.
- Considerations: Buyer beware – quality can be inconsistent, especially for used parts; authenticity can be a concern for some items; dispute resolution processes can be lengthy.
These alternatives provide a robust landscape for sourcing automotive parts, each with its own strengths, allowing consumers to choose based on their specific needs for product range, immediacy, pricing, and customer support.
FAQ
What is Clocksprings.com.au?
Clocksprings.com.au is an Australian-based online e-commerce website that specialises in selling automotive clock springs and related sensors for a wide range of vehicle makes and models. Eastsidetravel.com.au Review
Does Clocksprings.com.au sell genuine OEM parts?
Yes, based on their product listings, Clocksprings.com.au offers a mix of “Genuine” OEM (Original Equipment Manufacturer) parts from brands like GM, Subaru, and Nissan, as well as aftermarket parts from manufacturers like VEMO and MOBIS.
How do I contact Clocksprings.com.au customer support?
You can contact Clocksprings.com.au customer support via phone at 03 6144 6464 or by using the “Contact us” form accessible through the link in their website’s footer.
What types of vehicles does Clocksprings.com.au cater to?
Clocksprings.com.au caters to a broad range of vehicle makes, including but not limited to Volkswagen, Skoda, Holden, Renault, Toyota, Subaru, Nissan, Lexus, Hyundai, Mitsubishi, Ford, and BMW.
Are there any sales or discounts on Clocksprings.com.au?
Yes, the website features an “On Sale” section where various clock springs and sensors are offered at discounted prices, indicating potential savings for customers.
Does Clocksprings.com.au have a physical store?
Based on the website information, Clocksprings.com.au appears to operate solely as an online e-commerce platform and does not explicitly mention having a physical retail store.
Is shipping available across Australia from Clocksprings.com.au?
The website has a “Delivery” link, which implies that they provide shipping services. While the specific regions aren’t detailed on the homepage, it’s highly probable they ship across Australia.
What payment methods are accepted on Clocksprings.com.au?
While not explicitly stated on the homepage, the presence of a “Payments” link in the footer suggests they detail accepted payment methods on that specific page. Common online payment methods in Australia typically include credit/debit cards and potentially PayPal.
Does Clocksprings.com.au offer a warranty on its products?
Yes, Clocksprings.com.au has a dedicated “Warranty Information” page, indicating that they provide warranty coverage for the products they sell. The specific terms and conditions of the warranty would be detailed on that page.
Can I request a quote for a specific part from Clocksprings.com.au?
Yes, the website includes a “Request a Quote” link in its quick links section, allowing customers to inquire about specific parts or pricing.
Is Clocksprings.com.au a secure website for online transactions?
While the website doesn’t explicitly display security badges on its homepage, modern e-commerce sites typically use SSL encryption (indicated by “https://” in the URL) to secure transactions. It is always recommended to check for the padlock icon in your browser’s address bar. Photodirect.com.au Review
Does Clocksprings.com.au have an ABN (Australian Business Number)?
An ABN is not prominently displayed on the homepage or in easily accessible areas of the website, which is a key piece of information for verifying a business’s legitimacy in Australia.
Can I track my order from Clocksprings.com.au?
While not explicitly mentioned, most online retailers that provide a “Delivery” page also offer order tracking facilities. You would typically receive a tracking number via email once your order is dispatched.
What if I receive a faulty product from Clocksprings.com.au?
If you receive a faulty product, you would typically refer to their “Warranty Information” page for the process of making a claim or seeking a replacement/refund.
How do I create an account on Clocksprings.com.au?
You can create an account on Clocksprings.com.au by clicking on the “Sign Up” link, which is often found in the header or footer of the website.
Does Clocksprings.com.au have a return policy?
While there is a “Warranty Information” page, a distinct and easily accessible “Returns Policy” (separate from warranty for non-faulty returns) is not prominently linked on the homepage. Customers would need to check existing policy pages or contact support for clarity on returns.
What are automotive clock springs used for?
Automotive clock springs are crucial components that allow electrical continuity between the steering wheel (which rotates) and the car’s electrical system, enabling functions like the airbag, horn, cruise control, and audio controls to work reliably.
Are the prices on Clocksprings.com.au inclusive of GST?
Typically, prices displayed on Australian e-commerce websites for retail customers include GST (Goods and Services Tax), but this is not explicitly stated on the homepage. Final prices at checkout should reflect all applicable taxes.
Does Clocksprings.com.au offer technical support for installation?
While they sell parts, the website does not explicitly advertise technical installation support. It’s generally recommended that automotive parts, especially safety-critical ones like clock springs, be installed by qualified mechanics.
What is the average price range for products on Clocksprings.com.au?
The products on Clocksprings.com.au range significantly, from approximately $109.95 for some sale items to upwards of $949.95 for more complex genuine sensors and control units.
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