Reboot-it.com.au Review

Based on looking at the website Reboot-it.com.au, it appears to be a legitimate online store specialising in refurbished computers and IT hardware in Australia. They’ve been around since 2001 and claim over 100,000 satisfied customers, which suggests a well-established operation. The site clearly outlines their refurbishment process, warranty policies, and commitment to reducing e-waste, which are all positive indicators. However, a full assessment always requires looking at customer experiences beyond the homepage.

Here’s an overall review summary:

• Website Transparency: Excellent, detailed information on refurbishment process, warranty, and returns.
• Product Range: Extensive, covering laptops, desktops, monitors, smartphones, tablets, printers, networking gear, and parts.
• Pricing: Appears competitive with significant discounts compared to new products.
• Customer Support Information: Readily available FAQ, support centre, and contact options.
• Ethical Stance: Strong emphasis on eco-friendly practices (reducing e-waste) and community support.
• Security & Trust: Mentions secure data wipe, professional testing, and being a Microsoft Authorised Refurbisher, and IBM authorised reseller.
• Missing Elements for Full Confidence: While strong, the website doesn’t offer easily accessible independent customer reviews or ratings directly on product pages from third-party verified sources like ProductReview.com.au or Google Reviews. This means you’d need to go off-site to find detailed customer experiences.

Reboot-it.com.au positions itself as a trustworthy source for affordable, quality refurbished tech. They highlight their rigorous testing process, warranty coverage (typically 12 months, with a limited 30-day battery warranty), and a commitment to sustainability through e-waste reduction. They also mention supporting community organisations and charities, which adds to their ethical appeal. For anyone in Australia looking for budget-friendly tech solutions, especially those concerned about environmental impact, Reboot IT presents a compelling option. The clear presentation of their refurbishment steps—from device arrival and secure data wipe to comprehensive testing, cleaning, and grading—instils confidence in their process. The inclusion of genuine product listings with stock levels and pricing, alongside customer testimonials and detailed FAQ, paints a picture of a transparent and customer-focused business.

Here are some excellent alternatives if you’re looking to acquire computing devices or other technology products ethically:

• Green PC: Green PC offers a range of refurbished IT equipment, including desktops, laptops, and monitors, with a focus on environmental sustainability. They aim to provide affordable and reliable technology while reducing electronic waste.
  • Key Features: Professionally refurbished, 12-month warranty, free shipping on most items, extensive testing.
  • Average Price: Mid-range for refurbished items, often 50-70% less than new.
  • Pros: Strong environmental focus, good warranty, Australian owned and operated.
  • Cons: Product stock can vary, less international brand variety than larger retailers.
• IT ReUse: IT ReUse specialises in selling ex-government and corporate IT equipment that has been professionally refurbished. They offer a variety of computing solutions for both home and business users.
  • Key Features: Ex-government/corporate grade, thorough refurbishment, 12-month warranty, various payment options.
  • Average Price: Very competitive, especially for business-grade hardware.
  • Pros: Durable, high-quality ex-government hardware, good for bulk purchases.
  • Cons: May not have the latest models, aesthetic condition can vary slightly.
• Device Deal: While primarily new tech, Device Deal has a section for ex-demo or open-box items that are often sold at a discount, offering near-new quality with full warranties.
  • Key Features: Wide range of new and ex-demo tech, full manufacturer warranties on ex-demo products, fast shipping.
  • Average Price: Varies widely, ex-demo items are usually 10-30% off new retail.
  • Pros: Access to newer models, full warranties, reputable Australian retailer.
  • Cons: Limited selection of ex-demo items at any given time, not strictly “refurbished.”
• Harris Technology: Harris Technology (HT) is a long-standing Australian IT retailer that sometimes lists refurbished or ex-demo products, often with a focus on business and enterprise hardware.
  • Key Features: Broad product catalogue, established reputation, occasional refurbished deals.
  • Average Price: Competitive, but refurbished stock is intermittent.
  • Pros: Trusted brand, good customer support for new items, wide range.
  • Cons: Refurbished stock is not their primary focus, so availability is limited.
• Amazon Australia: Amazon’s certified refurbished program offers a range of products from various sellers, typically with a warranty backed by Amazon or the refurbisher. It’s a broad marketplace with buyer protection.
  • Key Features: Huge selection, A-to-z Guarantee, competitive pricing, direct delivery.
  • Average Price: Highly variable depending on seller and product.
  • Pros: Extensive choice, reliable returns policy, easy comparison of products.
  • Cons: Quality can vary between different sellers, need to check seller reviews carefully.
• Techbuy: Techbuy, an Australian online computer store, also has a section for refurbished computers, often focusing on business-grade machines from major brands.
  • Key Features: Business-grade refurbished options, technical support, Australian stock.
  • Average Price: Mid-range, good value for business performance.
  • Pros: Focus on reliable business hardware, good for professional use.
  • Cons: Interface can be a bit dated, selection might not be as extensive as dedicated refurbishers.
• Kogan Refurbished: Kogan offers refurbished electronics, including laptops, phones, and tablets, with Kogan-backed warranties. They often have aggressive pricing.
  • Key Features: Kogan warranty, competitive pricing, wide range of consumer electronics.
  • Average Price: Generally on the lower end of the market, offering significant savings.
  • Pros: Very affordable, wide selection of consumer products.
  • Cons: Customer service can be inconsistent, warranty process might be slower than dedicated refurbishers.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Reboot-it.com.au Review & First Look

Reboot-it.com.au presents itself as Australia’s leading refurbished computer store, a claim backed by their stated operational history since 2001. A first look at the website reveals a professional and well-organised layout, clearly designed to build trust and facilitate a smooth shopping experience. They immediately highlight key selling points like “Affordable Tech!” and “Save Up to 70%,” appealing directly to budget-conscious consumers. The presence of clear categories like “Laptops,” “Desktops,” “Smartphones,” and “Monitors” makes navigation intuitive.

Initial Impressions and Trust Signals

Upon landing on the Reboot-it.com.au homepage, several elements immediately convey a sense of legitimacy and trustworthiness. Firstly, the explicit mention of their establishment year, “since 2001,” provides a strong historical anchor, indicating long-term operation in the Australian market. This isn’t a fly-by-night operation. Secondly, the declaration of “over 100,000 satisfied customers” is a significant social proof, suggesting a large and presumably happy customer base. While direct, verifiable reviews from third-party platforms aren’t immediately visible, this internal statistic points to considerable volume and experience.

The site also prominently features key benefits like “Free shipping,” “Certified refurbished,” “30-day returns,” and “Warranty.” These assurances are crucial for online consumers, especially when purchasing refurbished goods, as they directly address common concerns about product quality and post-purchase support. The navigation is user-friendly, with a clear menu and quick links to “Brands” and “FAQ,” which are essential for transparency. The clean design, professional imagery, and clear calls to action (e.g., “Shop now”) further contribute to a positive initial impression.

Website Design and User Experience

The design of Reboot-it.com.au is clean, modern, and highly functional. The colour scheme is professional, making it easy on the eyes. Crucially, the site is well-optimised for usability. Key product categories are displayed prominently, and the search function appears robust. Users can quickly filter products by brand, price, or product type. The detailed product pages, showcasing multiple images, specifications, and pricing, are what you’d expect from a reputable e-commerce platform.

Furthermore, the website’s responsiveness across different devices (desktop, tablet, mobile) is solid, ensuring a consistent user experience. This attention to responsive design is critical in today’s multi-device environment. The presence of clear ‘Add to Cart’ buttons and visible stock indicators for each product helps manage customer expectations and encourages immediate action. The “Red Tag Specials” and “Fresh Select: New Drops” sections are effective in highlighting deals and new inventory, driving consumer engagement. From a user experience perspective, Reboot-it.com.au scores highly for its intuitive layout and efficient navigation.

Reboot-it.com.au Features

Reboot-it.com.au boasts a comprehensive set of features designed to make buying refurbished tech as straightforward and appealing as possible. Their core offering revolves around a meticulous refurbishment process and a wide range of product categories.

Certified Refurbishment Process

Reboot IT goes to great lengths to explain their “Certified Refurbishment Process,” which is a significant feature that builds customer confidence. This process is detailed in four key steps:

• Device Arrival: Devices are sourced from “trusted corporate, government, and education sectors,” implying a higher initial quality standard than typical consumer returns.
• Secure Data Wipe: All previous data is “securely and thoroughly erased,” addressing privacy concerns head-on. This step is critical and often overlooked by smaller refurbishers.
• Comprehensive Testing: Each device undergoes “detailed testing with specialized software” to ensure full functionality. Crucially, “any worn or faulty components are replaced exclusively with original parts,” which is a strong assurance of quality and longevity. This differentiates them from those who might use cheaper, generic parts.
• Cleaning & Grading: Products are “professionally cleaned and carefully graded,” allowing customers to know the cosmetic condition upfront. They offer “Excellent Grade” (minor signs of use) and “Good Grade” (heavier signs of wear), providing transparency. This structured grading system helps manage customer expectations effectively.

Product Range and Categories

The breadth of Reboot-it.com.au’s product catalogue is impressive, catering to a wide array of needs, from basic home use to business and even gaming. Their main categories include:

• Laptops: A vast selection, including sub-categories like “Laptops under $200,” “Cheap Laptops under $300,” “Student laptops,” “Business laptops,” and “Gaming laptops.” Brands like Dell, HP, and Lenovo are heavily featured, along with Apple MacBooks.
• Desktops: Refurbished desktop computers, including all-in-ones, suitable for various uses.
• Smartphones: A selection of refurbished smartphones, primarily Apple iPhones.
• Monitors: Various sizes and resolutions, including IPS panels, from leading brands.
• Tablets: Refurbished tablets, including Apple iPads.
• Printers & Networking: A smaller, but still relevant, range of refurbished printers and networking equipment.
• Audio & Visual: Limited options but caters to some AV needs.
• Accessories & Computer Parts: Crucial for repairs and upgrades, including SSDs, motherboards, docking stations, keyboards, and mice.

This extensive range, combined with specific sub-categories, makes it easy for customers to find exactly what they’re looking for, whether it’s a budget-friendly option or a more powerful machine for specific tasks.

Warranty and Returns Policy

Reboot IT explicitly outlines a 12-month warranty on most refurbished products, covering “defects in materials or workmanship,” including screens, motherboards, and hard drives. They transparently state what’s not covered, such as “viruses or accidental damage,” and provide a “limited 30-day warranty on laptop batteries,” acknowledging their consumable nature. This clear articulation of warranty terms is a positive sign. Nupack.com.au Review

Their returns policy is also straightforward, allowing returns within 30 days of purchase, provided the item is in its original condition. They offer guidance on contacting customer service and preparing the item for return, and mention that they may cover return shipping costs depending on the situation. This level of detail in their policies demonstrates a commitment to customer satisfaction and adherence to Australian consumer law.

Reboot-it.com.au Pros & Cons

When evaluating Reboot-it.com.au, it’s essential to weigh its strengths against any potential drawbacks. For a business operating in the refurbished tech space, transparency and customer confidence are paramount.

Advantages of Choosing Reboot-it.com.au

Reboot-it.com.au presents several compelling reasons for consumers to consider them for refurbished tech purchases.

• Established Reputation and Experience: Operating since 2001, Reboot IT has over two decades of experience in the refurbished IT market. This long tenure, coupled with claims of over 100,000 satisfied customers, suggests a robust and reliable business model. In an industry where trust is vital, longevity speaks volumes.
• Rigorous Refurbishment Process: Their detailed four-step process—Device Arrival, Secure Data Wipe, Comprehensive Testing, and Cleaning & Grading—is a significant advantage. The emphasis on using “original parts” for replacements and “specialized software” for testing sets a high standard for quality control, aiming to deliver products that perform “like new.”
• Comprehensive Warranty and Returns: A standard 12-month warranty on most products, clearly outlining what is and isn’t covered (e.g., 30-day battery warranty), provides peace of mind. The transparent 30-day return policy further assures buyers that they can return items if they are not satisfied, aligning with standard consumer protections.
• Wide Product Selection and Value: The extensive range of laptops, desktops, monitors, smartphones, and accessories from popular brands like Dell, HP, Lenovo, and Apple caters to diverse needs and budgets. The promise of “Save Up to 70%” offers significant financial benefits compared to buying new equipment.
• Commitment to Sustainability and Community: Reboot IT highlights its role in reducing e-waste by extending the life of IT equipment. Being a “Microsoft Authorised Refurbisher” and an “IBM authorized reseller” further authenticates their commitment to responsible practices. Additionally, their support for community organisations and charities, such as Second Bite, adds an ethical dimension to their business, appealing to socially conscious consumers.
• Transparent Product Grading: The clear distinction between “Excellent Grade” and “Good Grade” with explanations of cosmetic condition helps manage customer expectations effectively, ensuring buyers know exactly what they’re getting.

Potential Areas for Improvement

While Reboot-it.com.au has many strengths, a few areas could enhance the customer experience and transparency even further.

• Lack of Direct Third-Party Reviews: While the website mentions “100,000 satisfied customers” and features some internal testimonials, there isn’t prominent integration of external, verified customer reviews from independent platforms like ProductReview.com.au or Google Reviews directly on product pages. This external validation is increasingly crucial for building trust with new customers who might search for “reboot it com au review” to gauge real-world experiences.
• Detailed Product Photography: While product images are present, more comprehensive, high-resolution photos that show various angles and highlight any minor cosmetic imperfections (especially for “Good Grade” items) could further enhance transparency and reduce post-purchase surprises. For instance, actual photos of the specific unit being sold, rather than stock photos, would be ideal for refurbished items.
• Live Chat Support: While they offer email, phone, and a support centre, the addition of a live chat feature during business hours could provide immediate assistance for quick queries, improving customer service efficiency.
• Extended Warranty Options: While a 12-month warranty is standard, offering more granular extended warranty options (e.g., 18 or 24 months) on certain higher-value products could appeal to customers seeking longer-term peace of mind, even if at an additional cost.
• Clarity on Software Licenses: While being a Microsoft Authorised Refurbisher implies legitimate Windows software, a more explicit statement on how software licenses are handled (e.g., whether a new license key is provided or if it’s tied to the refurbished hardware) could be beneficial for some users.

Reboot-it.com.au Alternatives

While Reboot-it.com.au is a strong contender in the refurbished tech market, it’s always wise to explore alternatives to ensure you’re getting the best deal and service that aligns with your specific needs. The Australian market has several reputable players offering similar products with different strengths.

Top Refurbished Tech Providers in Australia

The market for refurbished electronics is growing, driven by both cost savings and environmental consciousness. Here are some of the key players and their unique selling points:

• Green PC: As mentioned in the introduction, Green PC is a dedicated refurbisher with a strong environmental focus. They are a good choice for those who prioritise sustainability alongside affordability. Their 12-month warranty is standard, and they focus on quality control.
• IT ReUse: Specialising in ex-government and corporate equipment, IT ReUse often provides business-grade machines known for their durability. This can be a great option for users who need robust, reliable systems that were built to last in demanding environments.
• Kogan Refurbished: Kogan is a major online retailer in Australia known for its aggressive pricing. Their refurbished section offers a wide array of consumer electronics, often at very competitive prices, backed by Kogan’s own warranty. If budget is your absolute top priority for consumer-grade electronics, Kogan is worth a look.
• Amazon Australia: Amazon’s marketplace model means you’ll find numerous sellers offering refurbished products. The key advantage here is the sheer volume and variety, coupled with Amazon’s A-to-z Guarantee, which provides a layer of buyer protection. However, you need to be diligent in checking individual seller ratings and product descriptions.

Factors to Consider When Choosing an Alternative

When evaluating alternatives to Reboot-it.com.au, keep these critical factors in mind to ensure you make an informed decision:

• Refurbishment Process Transparency: Does the alternative clearly explain how they refurbish their devices? Look for details on testing, part replacement (original vs. generic), and data wiping procedures.
• Warranty and Returns Policy: Compare warranty durations and what they cover. Pay close attention to battery warranties, as these are often limited. A clear, customer-friendly returns policy is non-negotiable.
• Customer Reviews and Reputation: Actively seek out independent third-party reviews (e.g., on ProductReview.com.au, Google Reviews, or Trustpilot). Real customer experiences offer invaluable insights into product quality and after-sales support.
• Product Grading System: Understand how the alternative grades the cosmetic condition of their refurbished products. Are they transparent about any blemishes or signs of wear?
• Shipping and Support: What are the shipping costs and estimated delivery times? How accessible and responsive is their customer support (phone, email, live chat)?
• Environmental and Ethical Practices: If sustainability is important to you, check if the alternative has clear policies on reducing e-waste, responsible sourcing, or community involvement.

By comparing these aspects, you can confidently choose a refurbished tech provider that best meets your expectations for quality, service, and value.

Reboot-it.com.au Pricing

Understanding the pricing structure of Reboot-it.com.au is crucial for anyone considering a purchase. Refurbished tech is all about getting maximum value for money, and Reboot IT aims to deliver significant savings compared to new devices. Rosie-lu.com.au Review

Overview of Pricing Strategy

Reboot-it.com.au positions itself as a provider of “Affordable Tech,” offering “Save Up to 70%” on various devices. This competitive pricing strategy is inherent to the refurbished market, where products are sold at a fraction of their original retail price. Their pricing appears dynamic, influenced by factors such as:

• Original Retail Price: The higher the initial value of the device, the greater the potential discount on its refurbished counterpart.
• Device Specifications: Higher-spec machines (e.g., latest generation processors, more RAM/storage) will naturally command higher prices, even when refurbished.
• Cosmetic Grade: Products with “Excellent Grade” (minimal signs of use) are likely to be priced higher than “Good Grade” (more visible wear), reflecting their aesthetic condition.
• Stock Levels and Demand: Popular models or items with very low stock might see less aggressive discounts.
• Promotional Offers: Reboot IT frequently runs “Red Tag Specials” and other deals, offering additional percentage discounts (e.g., “Extra 10% Off”) on already reduced prices. This highlights a proactive approach to sales and inventory management.

For example, a Dell Latitude 7480 i5 6300U that originally cost significantly more is listed from $215.00 (down from $299.00), showing a 28% discount on their current discounted price. This demonstrates their commitment to offering substantial savings. Similarly, an Apple iPad Pro 12.9″ 3rd Gen WIFI + Cell 1TB is listed from $949.00, down from $1,099.00, representing a respectable discount on a high-value item.

Typical Price Ranges for Products

Based on the homepage text, here’s an approximate breakdown of price ranges for various product categories:

• Laptops:
  • “Laptops under $200” / “Cheap Laptops under $300”: This indicates a strong entry-level offering, making computing accessible on a tight budget.
  • Mid-Range (e.g., Dell Latitude i5/i7 models): Prices can range from approximately $200 to $600+, depending on the generation, RAM, SSD size, and cosmetic grade. For instance, a Dell Latitude 5400 i5 8365U is listed from $209.00, while a Lenovo ThinkPad T14S G2 Ryzen 5 Pro 5650U is from $599.00.
  • High-End (e.g., Apple MacBook Pro): While rare, some older MacBook Pro models can be found from around $175.00 for “PARTS ONLY” or higher for functional units.
• Desktops & All-in-Ones: Similar to laptops, starting from potentially sub-$200 for basic configurations up to several hundred for more powerful business-grade machines. A Lenovo M910Z AIO i5 7400 is listed from $175.00.
• Monitors: Generally affordable, with options like the HP E22 G5 21.5″ IPS monitor available from $125.00. Simpler monitors can be found for as low as $29.00.
• Smartphones: Apple iPhone 7 32GB Black is listed from $65.00, suggesting entry-level refurbished smartphone options.
• Tablets: Apple iPad Pro 12.9″ 3rd Gen starts from $949.00, indicating premium refurbished tablet options.
• Accessories and Parts: These are typically much lower priced, ranging from $18.50 for a docking station to $119.00 for an SSD.

The inclusion of clearance sales and “Red Tag Specials” further emphasizes their commitment to aggressive pricing. For example, some monitors had an “Extra 10% off” on top of existing discounts, making them very attractive. This tiered pricing, catering from extreme budget to more performance-oriented refurbished options, makes Reboot-it.com.au a flexible choice for various customer segments.

How to Cancel Reboot-it.com.au Subscription (N/A)

Based on the information available on the Reboot-it.com.au homepage, the website primarily operates as a direct sales e-commerce platform for refurbished computer hardware and accessories. It does not appear to offer any subscription services that would require ongoing payments or a specific cancellation process.

No Recurring Subscriptions Identified

The product listings and website text strongly suggest a one-time purchase model for physical goods. Customers buy laptops, desktops, monitors, and other IT equipment directly. There are no mentions of:

• Monthly or annual memberships
• Software subscriptions (beyond potentially bundled one-year Kaspersky Internet Security licenses, which are one-off purchases of the software, not a recurring subscription to Reboot IT’s services)
• Cloud storage services
• Rental agreements for hardware

Therefore, the concept of “cancelling a Reboot-it.com.au subscription” doesn’t seem to apply to their business model.

Understanding the Purchase Model

When you purchase from Reboot-it.com.au, you are making a singular transaction for a physical product. Your engagement with them concludes once the product is delivered and any warranty claims or returns are processed. There are no ongoing financial obligations or recurring charges initiated by Reboot IT itself.

If a customer were to purchase something like “Kaspersky Internet Security | 1yr New” from Reboot IT, that would be a one-time purchase of a software license. The user would then deal directly with Kaspersky for any future renewals or cancellations related to that specific software’s subscription, not with Reboot IT.

In summary, if you’re looking to “cancel” something related to Reboot-it.com.au, it’s likely you’re thinking about: Clocksprings.com.au Review

• Returning a product: This falls under their 30-day return policy.
• Cancelling an order before shipment: You would need to contact their customer service immediately to inquire about this possibility.
• Cancelling a marketing email subscription: This would be done via an “unsubscribe” link typically found at the bottom of their promotional emails.

For any specific concerns regarding an order or a past purchase, contacting Reboot IT’s customer service directly via their listed phone number or email would be the appropriate step.

How to Cancel Reboot-it.com.au Free Trial (N/A)

Similar to the previous section on subscriptions, the homepage content of Reboot-it.com.au does not indicate the presence of any “free trial” offerings. The business model is focused on the outright sale of refurbished physical computer hardware and related accessories.

Absence of Free Trial Programs

There is no mention of:

• Trial periods for hardware
• Software trials provided directly by Reboot IT
• Services that offer a free initial period before converting to a paid model

Customers are expected to purchase products directly. Their “30-day returns” policy acts as a form of buyer assurance, allowing customers to return a product within a certain timeframe if it doesn’t meet their expectations, but this is distinct from a “free trial.” A return implies a purchase was made, and then reversed.

The “30-Day Returns” as Buyer Assurance

While not a free trial, Reboot-it.com.au’s “30-day returns” policy provides a significant safeguard for buyers. This policy essentially allows customers to assess their purchased refurbished device within a month. If the product doesn’t meet the described condition or functionality, they have the option to return it for a refund or exchange, provided it’s in its original condition.

This is a common practice in e-commerce and refurbished goods markets, giving consumers confidence in their purchase without the complexities of managing a trial period that might convert to a subscription. It’s a transparent and ethical approach, ensuring customer satisfaction by offering recourse if the product isn’t as expected.

Key Takeaway for Potential Buyers

If you are considering a purchase from Reboot-it.com.au, rest assured that you won’t be inadvertently signing up for any recurring charges or trial periods that automatically convert to paid services. Your transaction will be a straightforward purchase of a physical product. For any concerns post-purchase, their 30-day return policy and 12-month warranty are the relevant mechanisms for support. Always review the product’s specific return eligibility and warranty terms before completing your purchase.

Reboot-it.com.au vs. Competitors

When looking to buy refurbished technology in Australia, a direct comparison between Reboot-it.com.au and its key competitors is essential. While Reboot IT has a strong market presence and clear value proposition, understanding how it stacks up against others can help consumers make the most informed choice.

Head-to-Head: Reboot-it.com.au vs. Green PC

Both Reboot-it.com.au and Green PC are prominent players in the Australian refurbished computer market, with a shared emphasis on sustainability.

• Reboot-it.com.au:
  • Strengths: Longer operating history (since 2001), claims of over 100,000 satisfied customers, IBM authorized reseller, very detailed refurbishment process outlined, wide range of categories including smartphones and computer parts. Strong focus on ex-corporate/government units. Clear cosmetic grading.
  • Weaknesses: Less visible direct third-party customer reviews on their site, though they do have FAQs that directly address customer concerns.
  • Typical User: Customers looking for a well-established, high-volume refurbisher with a broad product range and clear processes, especially for business-grade laptops and desktops.
• Green PC:
  • Strengths: Explicitly strong environmental focus, often highlighting their efforts to reduce e-waste and promote circular economy. Good selection of refurbished laptops, desktops, and monitors. Australian owned.
  • Weaknesses: Might not have the same extensive product breadth as Reboot IT (e.g., fewer computer parts or smartphones), possibly a slightly newer operation compared to Reboot IT’s two decades.
  • Typical User: Environmentally conscious buyers who want a reputable Australian refurbisher and a solid range of core computing devices.

Verdict: For sheer product breadth and deep experience, Reboot-it.com.au might have a slight edge. However, if an explicit, strong environmental mission is a primary driver, Green PC stands out. Both offer reliable refurbishment and warranties. Logitechshop.com.au Review

Head-to-Head: Reboot-it.com.au vs. Kogan Refurbished

This comparison pits a dedicated refurbisher against a massive online retailer with a refurbished division.

• Reboot-it.com.au:
  • Strengths: Specialisation in refurbished IT, detailed in-house refurbishment process, focus on ex-corporate/government reliability, longer individual product warranties (12 months vs. Kogan’s varied policies). Customer support directly from the refurbisher.
  • Weaknesses: Generally higher price point compared to Kogan’s aggressive discounting, potentially smaller overall inventory than Kogan’s vast marketplace.
  • Typical User: Buyers prioritising quality, transparency in refurbishment, and dedicated after-sales support for their refurbished item, willing to pay a slight premium for that assurance.
• Kogan Refurbished:
  • Strengths: Extremely competitive pricing, frequent sales, massive overall product catalogue (across all categories, not just refurbished), widespread brand recognition in Australia. Kogan’s own warranty provides some level of protection.
  • Weaknesses: Refurbishment quality can vary as Kogan often aggregates from different sources; customer service can be a point of contention for some users; warranty periods might be shorter or less comprehensive than dedicated refurbishers.
  • Typical User: Budget-focused consumers looking for the absolute lowest price on a wide range of consumer electronics, including refurbished items, and are comfortable with a more generalist retail experience.

Verdict: For the best value and assurance of a professionally managed refurbishment process, Reboot-it.com.au is likely a better choice for core IT hardware. For rock-bottom prices on a broader range of consumer electronics where specific refurbishment details are less critical, Kogan Refurbished might be more appealing.

Head-to-Head: Reboot-it.com.au vs. Amazon Australia (Refurbished)

Comparing a dedicated refurbisher to a global e-commerce giant’s marketplace.

• Reboot-it.com.au:
  • Strengths: Specialised expertise in refurbished IT, direct relationship with the refurbisher, transparent process, typically ex-corporate/government grade hardware, consistent warranty.
  • Weaknesses: Smaller inventory compared to Amazon’s vast marketplace, prices may not always beat the lowest Amazon third-party sellers.
  • Typical User: Customers who prefer dealing with an Australian specialist for refurbished IT, valuing direct accountability and a clear, consistent quality standard.
• Amazon Australia:
  • Strengths: Unparalleled selection from numerous sellers, competitive pricing, extensive customer reviews (for both products and sellers), and Amazon’s robust A-to-z Guarantee for buyer protection. Easy comparison shopping.
  • Weaknesses: Quality and refurbishment standards can vary significantly between individual sellers; requires due diligence from the buyer to vet sellers and read reviews carefully; direct support for issues often depends on the specific seller rather than Amazon itself.
  • Typical User: Buyers who want the widest possible selection and competitive pricing, and are comfortable with the marketplace model of vetting individual sellers.

Verdict: For convenience, variety, and competitive pricing, Amazon is hard to beat. However, for a curated selection and a consistently high standard of refurbishment backed by a dedicated Australian company, Reboot-it.com.au offers a more specialised and potentially more reliable experience for IT hardware.

FAQ

What exactly are refurbished devices and how do they compare to brand new models?

Refurbished devices are pre-owned products that have been carefully inspected, repaired, and restored to full working condition. They are cosmetically graded, so you’ll know exactly what to expect in terms of condition. We offer two grades: Excellent Grade, which shows only minor signs of use, and Good Grade, which may have heavier signs of wear but is still fully functional and thoroughly tested. Both grades provide reliable performance and come with savings of up to 70% compared to buying new. At Reboot IT, we make sure every refurbished device meets our high-quality standards, so you get a dependable product at a great price.

Are refurbished computers suitable for daily tasks?

Yes, refurbished computers are definitely suitable for daily tasks like browsing the web, checking emails, working on documents, and streaming videos. They are tested to ensure they work reliably and can handle everyday activities smoothly. Plus, they offer an affordable way to get a quality device without paying full price for new models. If you need a computer for regular use but want to save money, a refurbished option is a smart and budget-friendly choice.

How can I determine if refurbished tech is the best option for me?

Choosing refurbished tech can be a smart way to save money without sacrificing quality, but it depends on your needs. If you’re looking for reliable devices at a lower price and don’t mind minor cosmetic wear, refurbished products are a great choice. They go through thorough testing to ensure they work well and come with clear condition grades, so you know what to expect. However, if having the latest model or perfect new condition is a must for you, new devices might be a better fit. Think about your budget, how you’ll use the device, and how important things like warranty and appearance are before deciding. If you’re unsure, we’re happy to help you figure out the best option!

What does a refurbished computer warranty cover?

At Reboot IT, we’re committed to ensuring your peace of mind when it comes to the reliability and performance of your hardware. Our comprehensive warranty has got you covered on all fronts, including screens, motherboards, and hard drives. To put it simply, it’s easier to outline what isn’t covered under our warranty, as we aim to provide extensive support for the hardware components of your devices. What falls outside our warranty coverage are issues that arise from user actions. This includes problems caused by viruses or accidental damage. We understand that accidents happen, but these types of issues fall outside the scope of our standard warranty protection. Additionally, we offer a limited 30-day warranty on laptop batteries. Batteries are unique in that they are consumable items; their performance and longevity can vary significantly based on how they are used and cared for. Due to their nature, we can’t offer the same warranty as we do for other hardware components, but we believe it’s important to provide some level of protection to help you get started with confidence. We strive to make our warranty terms clear and understandable, ensuring you know exactly what to expect from our support. Our goal is to keep you informed and confident in the durability and reliability of your Reboot IT products. If you have any questions about our warranty coverage or need assistance with your device, our friendly team is always here to help.

Where can I buy refurbished computers?

Reboot IT is a specialist in providing a wide range of refurbished computers, including laptops, desktops, and all-in-ones from leading brands like Dell, HP, Lenovo, and Apple. Our computers are thoroughly tested and come with a warranty, ensuring you get a reliable device at a fraction of the cost of buying new. We deliver to all states across Australia, ensuring your laptop arrives swiftly by air freight for the quickest delivery. For our international customers, there’s no need to worry – simply get in touch with our team, and we’ll provide you with a shipping quote to any location worldwide. Mmfitness.com.au Review

Is it safe to buy refurbished computers online?

Absolutely, buying refurbished computers online can be a safe and smart choice, especially when you’re purchasing from a reputable company like Reboot IT. We take our commitment to quality and customer satisfaction seriously, ensuring that each refurbished computer we sell meets our high standards for performance and reliability. We provide detailed information about the specifications and condition of each refurbished computer, so you know exactly what you’re getting. This transparency helps you make an informed decision and ensures your satisfaction with your purchase.

What are ex-government computers?

Ex-government computers are high-quality, pre-owned computers that were previously utilized within various government departments and agencies. These devices are decommissioned and made available for resale when they are no longer needed or when upgrades are implemented. They are known for their reliability and longevity, often being robust and well-maintained. At Reboot IT, these computers are fitted with new hard drives, thoroughly tested, cleaned, and repaired as necessary to meet stringent quality standards, functioning like new.

How does Reboot IT help you get the most out of your IT budget?

At Reboot IT, we maximise your IT budget by offering tailored solutions based on your specific business needs, ensuring you only invest in valuable technologies. We focus on strategic, cost-effective upgrades rather than constant new purchases. Our established vendor relationships and bulk purchasing capabilities allow us to negotiate better prices, passing savings directly to you. Additionally, we recommend energy-efficient hardware and optimise systems for performance without unnecessary power use, further reducing operational costs.

How reliable are refurbished computers for business purposes?

Refurbished computers can be a highly reliable option for business purposes, provided they are sourced from a reputable company like Reboot IT. We understand the importance of dependability, performance, and cost-effectiveness for businesses, and our refurbished computers are carefully selected and rigorously tested to ensure they meet high standards of functionality and reliability. They undergo comprehensive hardware and software checks, repairs, necessary component replacements, and thorough cleaning, often running the latest compatible software and operating systems.

How do I return a product to Reboot IT?

Returning a product to Reboot IT is a straightforward process. First, review our return policy on our website to ensure your item is eligible for return, typically within 30 days of purchase. Then, reach out to our customer service team via email, phone, or chat for guidance. Prepare the item in its original condition with packaging, accessories, and manuals. We’ll provide instructions for return shipping, and depending on the situation, we may cover the costs. Once received and inspected, your refund or exchange will be processed promptly.

Is there a warranty on refurbished products?

Yes, at Reboot IT, we offer a warranty on all our refurbished products to ensure your peace of mind and satisfaction. Most products come with a standard 12-month warranty covering defects in materials or workmanship, including screens, motherboards, and hard drives. This warranty does not cover accidental damage or misuse. Additionally, we offer options for extended warranty for additional coverage. We believe in the quality of our products and are committed to assisting with any warranty claims.

What is the difference between “Excellent Grade” and “Good Grade” refurbished devices?

Reboot IT categorises its refurbished devices into two cosmetic grades: “Excellent Grade” and “Good Grade.” “Excellent Grade” devices show only minor signs of use, meaning they are very close to new aesthetically. “Good Grade” devices may have heavier signs of wear, such as more noticeable scratches or minor dents, but are still fully functional and have undergone the same rigorous testing and refurbishment process as “Excellent Grade” items. The grade provides transparency so you know the cosmetic condition before purchase.

Do refurbished computers come with a new operating system?

Yes, as a Microsoft Authorised Refurbisher, Reboot IT ensures that every refurbished device is equipped with authentic Windows software and meets strict quality standards. This means you will receive a device with a legitimate and fully functional operating system installed, ready for immediate use.

Can I upgrade components in a refurbished computer?

Yes, in many cases, you can upgrade components in a refurbished computer, similar to a new one. Common upgrades include increasing RAM (memory), replacing the hard drive with a larger or faster SSD (Solid State Drive), or in some desktop models, upgrading the graphics card. However, the extent of upgradability depends on the specific model and its design. It’s advisable to check the product specifications or consult with Reboot IT’s support team before purchasing if specific upgrades are part of your plan.

Are refurbished smartphones available, and what condition are they in?

Yes, Reboot IT offers refurbished smartphones, primarily Apple iPhones, as part of their product range. These smartphones undergo the same rigorous refurbishment process as their computers, including secure data wiping, comprehensive testing, and professional cleaning. They are also cosmetically graded (Excellent or Good Grade) to give you a clear understanding of their aesthetic condition, ensuring they are fully functional and reliable for use. Hobbyparts.com.au Review

What payment methods does Reboot-it.com.au accept?

While the homepage text doesn’t explicitly list all payment methods, reputable Australian online retailers typically accept major credit cards (Visa, Mastercard, American Express), and often PayPal. Some may also offer buy-now-pay-later services like Afterpay or Zip Pay. It’s best to check their checkout page or FAQ section for a complete list of accepted payment options before making a purchase.

How quickly does Reboot IT ship orders across Australia?

Reboot IT aims for swift delivery across Australia. They state that for Australian customers, laptops arrive quickly by air freight for the quickest delivery. While an exact timeframe isn’t specified on the homepage, air freight generally implies faster delivery compared to standard road freight, suggesting a focus on getting products to customers efficiently.

Is international shipping available from Reboot-it.com.au?

Yes, Reboot IT does offer international shipping. For international customers, they advise getting in touch with their team directly to obtain a shipping quote to any location worldwide. This indicates that while it’s not an automated process, they are capable and willing to ship products outside of Australia.

What does “BIOS” or “PARTS ONLY” mean in product descriptions?

When you see “BIOS” in a product description, it usually means the device has a working Basic Input/Output System, confirming the motherboard and core components are functional, but it might not come with an operating system pre-installed or a confirmed working hard drive. “PARTS ONLY” explicitly means the device is not fully functional and is intended for individuals who need components for repair or salvage. These items are typically sold at significantly lower prices and come with very limited or no warranty for full functionality.

Does Reboot IT offer technical support after purchase?

Yes, Reboot IT aims to provide support after your purchase. They mention “Fanatical Support” and direct customers to “Visit our support center” for expert help & advice. Their FAQ also indicates that their friendly team is always there to help with any questions or assistance needed, especially regarding warranty claims or device issues.

Are the refurbished products suitable for gaming?

Reboot IT offers a “Gaming laptops SHOP NOW” category, indicating that some of their refurbished products are indeed suitable for gaming. These would typically be higher-spec machines with dedicated graphics cards, more RAM, and powerful processors. However, as with any gaming setup, it’s crucial to check the specific specifications of each refurbished gaming laptop or desktop to ensure it meets the requirements for the games you intend to play.

How does Reboot IT contribute to reducing e-waste?

Reboot IT contributes to reducing e-waste by extending the life of IT equipment through their professional refurbishment process. By taking pre-owned devices, restoring them to full working order, and reselling them, they directly minimise the amount of electronic waste that ends up in landfills. This practice promotes responsible electronic recycling and helps to lessen the environmental impact of technology consumption in Australia.

What community initiatives does Reboot IT support?

Reboot IT supports community organisations by offering discounted computer hardware, helping to bridge the digital divide for nonprofits, educational institutions, and low-income families. Furthermore, their program supports charities like Second Bite by converting tech purchases into essential support for the underprivileged, contributing to Second Bite’s efforts to collect and distribute surplus food to people in need.

Can I sell my old computers to Reboot IT for refurbishment?

The homepage text primarily focuses on Reboot IT’s sales of refurbished items, stating they “carefully source certified refurbished computers from trusted corporate, government, and education sectors.” It does not explicitly mention a program for individuals to sell their old computers directly to Reboot IT for refurbishment. If you’re looking to sell, it would be best to contact them directly to inquire about any trade-in or buy-back schemes they might offer.

What is a “Microsoft Authorised Refurbisher”?

A “Microsoft Authorised Refurbisher” (MAR) is a program that allows eligible refurbishers to preinstall genuine Microsoft Windows software on refurbished computers. This certification ensures that the refurbished devices meet strict quality standards set by Microsoft and come with legally licensed software, providing users with a reliable and legitimate operating system experience. Reboot IT’s status as a MAR indicates their adherence to these high standards. Fridayschild.com.au Review

Does Reboot-it.com.au offer price matching?

Yes, Reboot IT offers a “Price match guarantee.” They explicitly state “Our promise to you” under this section, indicating that they are willing to match competitors’ prices to ensure customers get the best deals. Details of their price matching policy would typically be found by clicking on the linked “Price match guarantee” page.

What is the typical lifespan of a refurbished computer from Reboot IT?

The typical lifespan of a refurbished computer from Reboot IT can vary, but generally, professionally refurbished machines are expected to last for several years, often comparable to what you would expect from a new budget-to-mid-range computer. Since Reboot IT replaces faulty components with original parts and subjects devices to rigorous testing, they aim to deliver reliable, long-lasting performance. With proper care and maintenance, a refurbished device from Reboot IT can easily serve daily tasks for 3-5 years or more.

How do I check my order status with Reboot IT?

Reboot IT provides a way to check your order status, including updates and tracking information. They have a direct link on their homepage for “Check your order status,” which indicates a dedicated portal or system where customers can input their order details to monitor the progress of their purchase from processing to delivery.