How long has indi-dog.co.uk been in business?
Indi-dog.co.uk has been creating quality dog equipment since 2011, making them an established presence in the custom dog wear market for over a decade.
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indi-dog.co.uk Customer Service and Support
indi-dog.co.uk Refund and Return Policy
indi-dog.co.uk Shipping and Delivery Information
What types of products does indi-dog.co.uk offer?
Indi-dog.co.uk specialises in custom dog wear, primarily offering dog harnesses, dog collars, and dog leads. They also mention “accessories” generally.
Are the products from indi-dog.co.uk customisable?
Yes, extensive customisation is a core feature. They offer customisation options for harnesses, collars, and leads, including choices in plain or patterned designs, various colour combinations (over 100 for plain colours and over 13,000 for patterns), and specific features like neck clips or grab handles.
Are indi-dog.co.uk’s harnesses escape-proof?
Yes, they offer “escape proof options,” specifically mentioning an “Escape Proof Adjustable Houdini Harness – Fleece Lined,” which is designed to prevent dogs from backing out of the harness. indi-dog.co.uk Shipping and Delivery Information
Where are indi-dog.co.uk products made?
All products from indi-dog.co.uk are “100% made in house” on the Welsh border, ensuring high quality workmanship and the use of the best materials.
Does indi-dog.co.uk offer free shipping?
Yes, indi-dog.co.uk offers free UK postage on orders over £50.
What is the discount for new customers at indi-dog.co.uk?
New customers can subscribe to their emails and receive 10% off their first spend of £25 or more.
Are indi-dog.co.uk products recommended by dog trainers?
Yes, the website states their products are “Used and recommended by dog trainers,” specifically mentioning Lisa Hilleard at Polite Paws, a force-free dog trainer.
What kind of padding do indi-dog.co.uk harnesses use?
All their harness styles include soft fleece or smooth softshell padding for enhanced comfort and to prevent chafing. indi-dog.co.uk Refund and Return Policy
Can I track my order from indi-dog.co.uk?
The homepage text does not explicitly state whether tracking information is provided, so customers would likely need to check their order confirmation or a dedicated shipping policy page on the website.
What are the return or refund policies for indi-dog.co.uk?
The provided homepage text does not explicitly mention or link to a clear return or refund policy. Customers should seek this information directly on their website before making a purchase.
How many colour combinations are available for indi-dog.co.uk products?
Indi-dog.co.uk claims to offer over 300 plain colour combinations and over 13,000 pattern combinations across their product range.
Does indi-dog.co.uk ship internationally?
There is an “IMPORTANT ANNOUNCEMENT FOR EU/NI CUSTOMERS” link, indicating they handle orders to the EU and Northern Ireland, but general international shipping information beyond this is not detailed on the homepage.
What types of rings do indi-dog.co.uk harnesses have?
Their harnesses come with both front and back rings as standard, offering versatility for different leash attachments and training methods. indi-dog.co.uk Customer Service and Support
How long has Indi-Dog been in business?
Indi-Dog was established in 2011, meaning it has been serving customers with custom dog wear for over 13 years.
What are the main benefits of Indi-Dog’s harnesses?
The main benefits include a fully adjustable, non-restrictive design, fleece or softshell lining for comfort, front and back rings as standard, and options for escape-proof designs.
Can I get a lead with padding for my hand from Indi-Dog?
Yes, Indi-Dog offers customisable leads with optional handle padding for handler comfort.
How accurate are the customer reviews on indi-dog.co.uk?
The customer reviews appear highly detailed and specific, mentioning dates, product names, and personal experiences, which suggests a high degree of authenticity and transparency.
Is there a physical store for indi-dog.co.uk?
The website mentions that products are “made on the Welsh border,” but it doesn’t specify a physical retail store location, operating primarily as an online business. indi-dog.co.uk Alternatives: Exploring Ethical Dog Wear Options
What should EU/NI customers know before ordering from indi-dog.co.uk?
EU/NI customers should click on and read the “IMPORTANT ANNOUNCEMENT FOR EU/NI CUSTOMERS” link on the homepage, as it likely contains crucial information regarding post-Brexit shipping, customs, or VAT implications for their orders.
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