How to Cancel Taylorsgardenbuildings.co.uk Orders

Cancelling an order with an online retailer usually depends on the stage of your order: whether it has been processed, shipped, or if it’s a bespoke item. While the Taylorsgardenbuildings.co.uk homepage text doesn’t explicitly detail a cancellation policy, standard e-commerce practices and consumer rights in the UK provide a framework.

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General UK Consumer Rights for Online Purchases

In the UK, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you typically have a 14-day “cooling-off” period to cancel an online order for most goods, starting from the day you receive the goods. This is known as the right to cancel. However, there are exceptions, notably for:

• Bespoke or customised items: Goods made to your specifications are often exempt from this general right to cancel once production has begun.
• Perishable goods.
• Goods that are unsealed after delivery and are not suitable for return for health or hygiene reasons.

Given that Taylorsgardenbuildings.co.uk explicitly states they “specialise in made to measure garden buildings,” it’s highly likely that bespoke sheds, summerhouses, or log cabins would fall under the “customised items” exemption once manufacturing has commenced.

Steps to Attempt an Order Cancellation with Taylorsgardenbuildings.co.uk

1. Act Immediately: If you decide to cancel, contact them as soon as humanly possible. The quicker you act, the higher the chance that the order hasn’t entered an irreversible stage of processing or manufacturing.
2. Contact Customer Service Directly:
   • Phone: Call them on 01604 780350. A direct phone call is often the quickest way to address urgent matters like cancellations. Be prepared with your order number and personal details.
   • Email: Send an email via their contact us page (implied by the “email” link on the homepage: https://www.taylorsgardenbuildings.co.uk/?target=advanced_contact_us). Put “ORDER CANCELLATION – [Your Order Number]” in the subject line to ensure it gets immediate attention. Clearly state your intention to cancel and provide all relevant order details.
3. Refer to Your Order Confirmation: Check your order confirmation email thoroughly. This document usually contains critical information regarding their specific cancellation policy, return window, and instructions on how to proceed.
4. Understand Bespoke vs. Standard Items: If your order is for a “made to measure” or “bespoke” item, be prepared that cancellation might not be possible, or you may incur a cancellation fee, especially if production has already begun. For standard, off-the-shelf products, your rights under UK consumer law should apply, allowing cancellation within a specific period.
5. Request Confirmation: Always ask for written confirmation of your cancellation. This could be an email or a reference number for your cancellation request. This provides a record of your communication.
6. Check Their Full Terms & Conditions: Although not explicitly linked on the homepage, a comprehensive set of Terms & Conditions should exist on their site. You would need to locate this to understand their official cancellation policy in detail. This document is legally binding and will outline specific conditions, potential fees, and processes.

Without direct access to their full cancellation policy, this advice is based on general UK e-commerce practices. Always prioritise direct communication with the company and refer to your specific order documentation.