How to Cancel Trojanstorage.com Subscription

While the Trojanstorage.com homepage doesn’t explicitly detail a “subscription” cancellation process, it does mention a “No Long Term Contracts” policy and an “Our Guarantee” section which states, “If for any reason you need to cancel your rental or have a complaint, we pledge to do our best to accommodate your needs.” This indicates that a cancellation process is in place and that the company is prepared to handle such requests.

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Given the nature of self-storage, rentals are typically month-to-month, and cancellation involves vacating the unit and providing adequate notice as per the rental agreement.

Review Your Rental Agreement

The first and most critical step is to review your signed rental agreement. This document is legally binding and will contain all the specific terms and conditions regarding your storage unit rental, including the exact cancellation policy. Look for clauses related to:

• Notice Period: Most self-storage facilities require a specific notice period (e.g., 10, 15, or 30 days) before you intend to vacate your unit. Failing to provide adequate notice might result in being charged for an additional month.
• Vacating Procedures: The agreement will outline how the unit must be left (e.g., clean, empty, locks removed) and the procedure for formally vacating it to ensure you are no longer billed.
• Refund Policy: Information on any prorated refunds for early vacating, if applicable, would be in this section.

Contact the Facility Directly

Given that self-storage is a physical service, the most effective way to initiate a cancellation is often by contacting the specific Trojan Storage facility where your unit is located.

• Phone Call: Look up the direct phone number for your specific Trojan Storage location (listed on their website or your rental agreement). A phone call allows for immediate communication and clarification of steps.
• In-Person Visit: If convenient, visiting the facility in person can ensure clear communication and allows you to complete any necessary paperwork on site.
• Email/Written Notice: If the rental agreement permits, a written notice via email or certified mail might be required or preferred, especially to create a paper trail. Always confirm if written notice is mandatory.

Provide Required Notice

Once you’ve identified the required notice period from your agreement, ensure you provide this notice to the facility.

For example, if a 30-day notice is required, and you plan to move out by the end of May, you would typically need to inform them by the end of April.

• Date Stamped Communication: Always document the date of your cancellation request. If communicating by phone, note the name of the representative you spoke with and the time of the call. If by email, keep a copy of the sent email. For written notice, consider certified mail with a return receipt.

Empty and Clean Your Unit

Before the cancellation date, ensure your storage unit is completely emptied of all your belongings. Is Trojanstorage.com a Scam?

• Remove All Items: Double-check corners, shelves, and any hidden spots to make sure nothing is left behind.
• Clean the Unit: Most agreements require the unit to be left in a clean and broom-swept condition. Neglecting this could result in cleaning fees.
• Remove Your Lock: This is a crucial step. The facility cannot consider the unit vacated until your personal lock is removed. Failing to remove it often means the unit is still considered under your rental and you may continue to be charged.

Confirm Cancellation and Final Billing

After vacating the unit and removing your lock, it’s prudent to follow up with the facility to confirm that your cancellation has been processed and that no further charges will be incurred.

• Request Confirmation: Ask for a written confirmation (email is usually sufficient) that your rental has been terminated and your account closed.
• Check Final Statement: Review your final billing statement to ensure all charges are correct and that you are not billed beyond your agreed-upon move-out date.