How to Contact Stoveglassshop.co.uk

Effective customer service is a cornerstone of any reputable online business, and Stoveglassshop.co.uk appears to understand this by providing clear and accessible contact methods. For customers needing assistance with their orders, product queries, or any other support, direct channels are available on their website’s homepage. This transparency in communication helps build trust and assures customers that help is readily available should they encounter any issues.

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How to Order from Stoveglassshop.co.uk

Direct Contact Information

Stoveglassshop.co.uk prominently displays its primary contact details right at the top of its homepage, making it easy for users to find the information they need without extensive searching.

Telephone Number

• 01274 892360: A dedicated UK landline number is provided for direct phone calls. This allows for real-time communication, which can be particularly useful for urgent queries or complex discussions about custom glass measurements or specific stove models. Many customers prefer phone support for its immediacy and the ability to speak directly with a representative. According to a 2022 report by the Institute of Customer Service, phone remains a preferred contact method for complex issues among UK consumers.

Email Address

• [email protected]: An official email address is offered for written correspondence. Email is ideal for non-urgent inquiries, sending detailed specifications, attaching photos of your stove or broken glass, or for keeping a written record of communication. This method provides flexibility for customers who may not be able to call during business hours or prefer a digital trail. Email support is a standard and expected feature for any online retailer in the UK.

Physical Address

• Unit 7, East Avenue, Keighley, West Yorkshire, BD21 3JX: A full physical address in the UK is also listed. While not a direct customer service channel in itself for most online queries, the presence of a physical address enhances the legitimacy and transparency of the business. It provides a tangible location for the company and demonstrates that they are a registered entity, which can be reassuring for customers. This information is often a legal requirement for businesses operating in the UK.

Trustpilot for Feedback

While not a direct contact method for personal queries, the prominent Trustpilot link on their homepage serves as an important avenue for public feedback and review.

• Public Reviews: Customers can leave public reviews, which can serve as a form of feedback to the company and information for other potential buyers. While you wouldn’t use Trustpilot to ask a specific question about your order, it’s a platform where overall service quality can be assessed. Businesses often monitor these platforms for customer sentiment and to address issues publicly. Data from Trustpilot shows that 9 out of 10 consumers check online reviews before making a purchase.

Best Practices for Contacting

When contacting Stoveglassshop.co.uk, especially for custom orders:

• Be Prepared: Have your stove’s make and model, or precise measurements (length, width, shape details) ready if you’re calling about a custom glass order.
• Be Specific: Clearly articulate your query or issue, providing as much detail as possible, whether via phone or email.
• Check Operating Hours: While not specified on the homepage snippet, typical business hours would apply for phone support. Email is available 24/7, but responses would be during working hours.

The provision of multiple, clearly identifiable contact channels suggests that Stoveglassshop.co.uk is committed to customer support and aims to be reachable for their clientele.

How to Order from Stoveglassshop.co.uk