How to Cancel Searchyourdeal.co.za Subscription

Based on the homepage text provided, Searchyourdeal.co.za primarily operates as an e-commerce platform selling DStv and OpenView decoders, accessories, and installation services. There is no indication on the homepage that Searchyourdeal.co.za offers any subscription services directly from their platform. Instead, they sell the hardware that enables access to third-party subscription services (DStv and OpenView).

Read more about searchyourdeal.co.za:
Searchyourdeal.co.za Review & First Look
Is Searchyourdeal.co.za Legit?
Searchyourdeal.co.za Pros & Cons
Is Searchyourdeal.co.za a Scam?

Understanding the Service Model

It’s crucial to differentiate between Searchyourdeal.co.za and the actual service providers:

• Searchyourdeal.co.za: This website is a retailer. You buy the physical decoder and potentially the installation service from them. Your transaction with them is generally a one-time purchase, or a series of instalments for the hardware if you use Payjustnow or Happy Pay. Once you pay for the hardware, your financial obligation to Searchyourdeal.co.za for that purchase is fulfilled.
• DStv / OpenView: These are the actual broadcast service providers. When you activate a DStv or OpenView decoder, you then subscribe directly with MultiChoice (for DStv) or eMedia (for OpenView) to access their channels. These are the subscriptions that require ongoing payments and are subject to their respective terms and conditions.

Cancelling DStv Subscription

If you are looking to cancel your DStv subscription, you will need to contact MultiChoice directly, not Searchyourdeal.co.za.

• Contact MultiChoice:
  • Phone: Call their customer service line. This is typically the fastest way to initiate a cancellation or inquire about your account.
  • Self-Service Portal: Log in to your DStv account on the MultiChoice website. Many subscription management options, including potential cancellation or package downgrades, are available there.
  • Email/Written Notice: Some providers allow cancellation via email or written notice, but confirm their preferred method.
• Required Information: Have your DStv account number, ID number, and contact details ready when you contact them.
• Notice Period: Be aware of any notice periods required for cancellation as per your DStv subscription terms. This is usually outlined in your initial contract or available on their website.
• Payment Obligations: Ensure all outstanding payments for your DStv subscription are settled before cancellation.

Cancelling OpenView Subscription

OpenView generally operates differently from DStv, often being a free-to-air service once the decoder is purchased. Therefore, there isn’t typically an ongoing “subscription” fee in the same way as DStv.

• No Recurring Payments: Once you purchase and activate an OpenView decoder, you access the free-to-air channels without monthly payments.
• No Cancellation Process: Since there are no recurring subscription fees, there’s no “cancellation” process in the traditional sense. You simply stop using the service or disconnect the decoder.
• Optional Paid Services: If OpenView introduces any optional paid services in the future, you would manage those directly through eMedia’s platforms or their designated contact points, similar to DStv.

Cancelling Instalment Plans (Payjustnow / Happy Pay)

If your question relates to cancelling the payment plan you arranged through Payjustnow or Happy Pay with Searchyourdeal.co.za for your hardware purchase:

• One-Time Purchase: These are instalment plans for a specific, one-time hardware purchase. You are contractually obligated to complete all scheduled payments for the product you bought.
• No “Cancellation” of Payment Plan: You cannot simply cancel the payment plan because you have already received the goods. You are expected to fulfil the remaining instalments as agreed.
• Returns/Refunds: If you wish to stop paying, it would typically fall under the return and refund policy of Searchyourdeal.co.za. You would need to contact Searchyourdeal.co.za to initiate a return of the product, subject to their return policy conditions (e.g., within a certain number of days, product in original condition). If a return is accepted, Payjustnow/Happy Pay would be informed to adjust or cancel your remaining instalments.
• Contacting Payjustnow/Happy Pay: For specific queries about your instalment schedule or account, you should contact Payjustnow or Happy Pay directly, as they manage the payment agreements.

In summary, Searchyourdeal.co.za does not offer subscriptions. If you need to cancel a DStv subscription, contact MultiChoice. If you used an instalment plan for a purchase from Searchyourdeal.co.za and wish to return the product, contact Searchyourdeal.co.za for their return policy. Is Searchyourdeal.co.za a Scam?