How to Cancel Torc24.co.uk Subscription / Services

Torc24.co.uk operates as a mortgage advisory and brokering service, not typically a subscription-based service with recurring monthly fees. Instead, their engagement involves a one-off service for securing a mortgage. Therefore, the concept of “cancelling a subscription” as one might for a streaming service or software does not directly apply. However, clients may wish to withdraw their application, terminate their engagement, or register a complaint.

Read more about torc24.co.uk:
Torc24.co.uk Review & First Look
Is Torc24.co.uk Legit?
Torc24.co.uk Pros & Cons
Torc24.co.uk Alternatives
Does Torc24.co.uk Work?
Is Torc24.co.uk a Scam?

Terminating Your Engagement with Torc24.co.uk

If you have started an application or engaged their services, and wish to discontinue, here are the typical steps based on how mortgage brokers usually operate and information provided on their website:

1. Direct Communication: The most straightforward method is to contact Torc24.co.uk directly.
   • Phone: Call their direct line: 01442 860700. This allows for immediate communication and clarification of your intent to withdraw.
   • Email: Send an email to [email protected]. Clearly state your name, any reference numbers you have (if applicable), and your request to terminate their services or withdraw your mortgage application. Request a confirmation of your withdrawal.
   • WhatsApp: They list WhatsApp as a communication channel. You could use this if you initiated contact through it, but formal email or phone call is usually preferred for such significant actions.
2. State Your Intent Clearly: Be explicit that you wish to cease using their services or withdraw your mortgage application. For example, “I wish to withdraw my mortgage application and cease using your advisory services with immediate effect.”
3. Confirm No Further Action: Request confirmation that no further action will be taken on your behalf and that your data will be handled according to their privacy policy.
4. Check for Fees: While they state “Any fees payable will be explained in your initial no-obligation appointment, before you choose whether to use our Mortgage Services,” it’s crucial to confirm if any services rendered up to the point of cancellation incur charges. Most mortgage brokers charge a fee only upon successful completion of the mortgage or once a formal offer is made. If you are cancelling early, it’s highly likely no fee would be due, but always confirm this in writing.

Complaints Procedure

If your reason for wanting to cease engagement is due to dissatisfaction or a problem, Torc24.co.uk has a formal “Complaints Procedure” linked on their website.

• Access the Procedure: Navigate to the “Complaints Procedure” link in their quick links footer. This document will outline the steps for formal complaint submission, timelines for response, and your rights, including escalation to the Financial Ombudsman Service if you are not satisfied with their resolution.
• Formal Complaint: If you have an issue, it’s advisable to follow their official complaints process. This creates a formal record and ensures your concerns are addressed in accordance with regulatory requirements.

Data Privacy Considerations

Upon terminating services, you may also wish to exercise your rights under GDPR regarding your personal data. Their “Privacy Notice” (also linked in the footer) will detail how they handle your data and your rights to access, rectify, or request erasure of your data.

In essence, while there’s no “unsubscribe” button like for a newsletter, ending your relationship with Torc24.co.uk involves direct communication to withdraw your application or service request.

Is Torc24.co.uk a Scam?