How can I contact kustom-covers.co.uk customer service?
You can contact kustom-covers.co.uk customer service primarily via email. The website prominently states that they are “still encountering issues with our phone lines,” and email is “the best way to contact us.” A “CONTACT US” link is available in their main navigation.
Does kustom-covers.co.uk offer international shipping?
The homepage does not explicitly state whether kustom-covers.co.uk offers international shipping. Typically, UK-based websites will detail shipping policies on their “ORDER INFORMATION” or “Delivery Information” pages, so you would need to check those sections or contact them directly via email for confirmation.
What types of covers does kustom-covers.co.uk specialise in?
Kustom-covers.co.uk specialises in a wide range of custom-made covers, including boat covers, car covers, gazebo/garden bar covers, outdoor garden covers, sandpit covers, skip covers, soft play equipment covers, stage coverings, sun shades, swimming pool/pond covers, tarpaulins & flat sheets, trailer covers, transit dropside covers, and wind breaks, among others.
Is there a discount for new customers on kustom-covers.co.uk?
The homepage highlights a 5% discount for customers who use the promo code ‘BACS’ at checkout and select the BACS payments method (bank transfer). This appears to be a general discount rather than one specifically for new customers, but it is the main promotional offer visible.
Can I get material samples from kustom-covers.co.uk before buying?
Yes, the website includes a direct link to “SAMPLES” in its main navigation, indicating that customers can likely request or view material samples to assess quality before making a purchase. Zsecrets.co.uk Review
What payment methods are accepted by kustom-covers.co.uk?
Based on the homepage, bank transfer (BACS) is a highlighted payment method, as it’s linked to a 5% discount. While “Secure Online Shopping” is mentioned, specific card payment logos (Visa, Mastercard, etc.) are not visibly displayed on the homepage, implying that standard card payments are also processed through their secure gateway, though BACS is incentivised.
Where can I find the terms and conditions for kustom-covers.co.uk?
The terms and conditions for kustom-covers.co.uk can be found via a direct link labelled “terms & conditions” in the footer of the website.
Does kustom-covers.co.uk have a physical store or showroom?
The homepage does not indicate the presence of a physical store or showroom. Most of their business appears to be conducted online. Information about their physical location (if any) would typically be found on their “ABOUT US” or “CONTACT US” pages.
How long does delivery take for kustom-covers.co.uk products?
The homepage does not specify general delivery times. This information would usually be detailed within their “ORDER INFORMATION” or a dedicated “Delivery Information” page. For custom items, lead times can vary depending on complexity and current demand.
Are kustom-covers.co.uk products custom-made or off-the-shelf?
Given the name “Kustom-covers” and the emphasis on a wide array of specific cover types, it is highly implied that many of their products are custom-made or made-to-order, rather than generic off-the-shelf items. This would typically be confirmed on individual product pages. zsecrets.co.uk FAQ
Does kustom-covers.co.uk offer a warranty on its covers?
The homepage does not explicitly mention a warranty policy. Details regarding product warranties, guarantees, or returns would be found within their “terms & conditions” or potentially an “ORDER INFORMATION” section.
Can I track my order from kustom-covers.co.uk?
The homepage does not display any information about order tracking. Typically, after placing an order, customers would receive a confirmation email with tracking details if this service is provided. You would need to check their order information section or contact support.
What is EKM, and how is it related to kustom-covers.co.uk?
EKM is a UK-based e-commerce platform provider. The footer “Powered by EKM” indicates that kustom-covers.co.uk uses EKM’s technology to host and manage its online store, providing the underlying infrastructure for their e-commerce operations.
Is kustom-covers.co.uk a new website?
The website’s design appears dated, suggesting it has been online for some time. The use of a “Powered by EKM” platform, which has been established for years, also indicates it’s not a brand-new operation.
How do I provide measurements for a custom cover?
While not detailed on the homepage, typically, when ordering a custom cover, the product page or the ordering process would provide specific instructions, diagrams, or fields for inputting the necessary dimensions and specifications. You may need to refer to the “ORDER INFORMATION” section for general guidance. Zsecrets.co.uk Alternatives
Are the prices displayed on kustom-covers.co.uk in GBP?
Yes, given that kustom-covers.co.uk is a UK domain and displays “total: £0.00” in the shopping cart, all prices are implicitly in Great British Pounds (GBP). A “currency” link exists, but it’s not immediately clear if it offers multi-currency options.
Does kustom-covers.co.uk have social media presence?
The homepage includes a link for “Social Networking,” which usually leads to their social media profiles (e.g., Facebook, Twitter, Instagram). You would need to click this link to see their active presence.
What kind of materials do they use for their covers?
The website has a dedicated “MATERIAL DETAILS” link in its navigation, which would provide comprehensive information about the types of fabrics and materials used for their various covers, such as waterproof, breathable, or heavy-duty options.
Can I get a quote for a specific custom cover not listed?
While the homepage lists many categories, for highly specific or unusual custom cover needs not explicitly detailed, it is common practice to contact the company directly via email with your requirements to request a custom quote.
What happens if my phone call to kustom-covers.co.uk doesn’t go through?
If your phone call does not go through due to their stated phone line issues, the website explicitly advises that “THE BEST WAY TO CONTACT US IS VIA EMAIL AND WE WILL GET BACK TO YOU ASAP.” You should use email for all inquiries. Zsecrets.co.uk vs. The Competition
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