Based on checking the website, Ace Removals Cheshire LTD appears to be a legitimate and well-regarded moving company operating in the Cheshire area of the UK.

The site highlights a range of removal services, from house removals and packing to commercial relocations and house clearances, catering to various needs.

Customer testimonials prominently featured on the homepage paint a picture of a friendly, efficient, and professional family-run business that aims to reduce the stress typically associated with moving.

The website provides clear contact information, including a phone number, email, and live chat, making it easy for potential customers to get in touch.

It also includes essential legal information like Terms & Conditions, a Privacy Notice, and a Cookie Policy, indicating a commitment to transparency and data protection.

While the primary focus is on removal services, which are permissible activities, the overall impression is one of a reliable local business.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

AceRemovalsCheshire.co.uk Review & First Look

AceRemovalsCheshire.co.uk presents itself as a straightforward, user-friendly platform for a removal service based in Cheshire.

The immediate impression is one of professionalism and reliability, with key information easily accessible.

The design is clean, and the navigation is intuitive, guiding users to their services, contact details, and testimonials without unnecessary clutter.

Initial Impressions of the Website Design

The website features a clean and functional design.

The color scheme is professional, leaning towards blues and whites, which often evoke trust and stability. Pdaroma.com Reviews

Simple Navigation: The main menu items—Get In Touch, Services, Testimonials, Contact Us—are clearly laid out, making it easy to find desired information.
Prominent Contact Information: A phone number and email address are visible at the top and bottom of the page, along with a “Live Chat” option, indicating accessibility.
Mobile Responsiveness: While not explicitly tested, the modern design suggests it would perform well across various devices, which is crucial for today’s users.
Visual Appeal: The site uses positive imagery, likely of successful moves or team members, to enhance the user experience and build confidence.

Services Offered at a Glance

Ace Removals Cheshire provides a comprehensive suite of removal services, catering to both residential and commercial clients.

House Removals: This is their core offering, designed to handle the logistics of moving homes efficiently.
Packing Services: For those who need extra help, they offer professional packing to ensure items are safely prepared for transit.
Commercial Relocations: Businesses looking to move their operations can rely on their expertise to minimize downtime.
House Clearances: This service caters to situations where properties need to be fully emptied, perhaps after a bereavement or before a sale.
Odd Items: They also specify handling individual large or unusual items, demonstrating flexibility.
Long Distance: Their services extend beyond local moves, indicating capabilities for longer journeys.

User Testimonials and Their Impact

The testimonials section is a major highlight, prominently featuring positive feedback from seemingly satisfied customers.

Authenticity: The reviews appear genuine, often mentioning specific team members like Diane, Darren, and Jonathan, which adds a personal touch.
Key Themes: Common praises include the team’s hard work, friendliness, professionalism, efficiency, and ability to make stressful situations smoother. For instance, Fiona Earnshaw Garwood noted their “skillful” packing and how they “powered on for hours and hours” even on a hot day. Rachel Rollason highlighted their empathetic support during an emotional time, making her “feel like a member of their team.”
Recommendation Rate: Many testimonials explicitly state they would “highly recommend” or “use them every time,” which is a strong indicator of customer satisfaction. For example, Keith Whitby stated, “We would recommend you without reservation.”
Quantity and Quality: Having several detailed, positive testimonials builds significant trust and social proof, which is vital for service-based businesses.

AceRemovalsCheshire.co.uk Features

The website for Ace Removals Cheshire LTD showcases several features designed to provide a seamless and trustworthy experience for potential clients.

These features focus on accessibility, transparency, and a clear understanding of what customers can expect.

Accessibility and Communication Channels

One of the most impressive features is the variety of ways users can get in touch with the company, ensuring convenience and prompt responses. Btcusbmining.com Reviews

Direct Phone Line: A clear phone number 01270 652 090 is prominently displayed, allowing for direct, immediate communication. This is often preferred by those needing quick quotes or urgent assistance.
Email Correspondence: An email address [email protected] is provided for written inquiries, detailed requests, or less urgent communications.
Live Chat Functionality: The presence of a “Live Chat” feature is a significant advantage. This allows real-time interaction with a representative, enabling quick questions and clarification without the need for a phone call. Data suggests that live chat can increase conversion rates by up to 3.8% and is preferred by over 41% of customers, especially for immediate support.
Contact Form: While not explicitly detailed, most professional websites include a contact form, streamlining the inquiry process and ensuring all necessary information is captured.
Physical Locations: Two physical addresses 295 Wilmslow Road, Heald Green, Cheshire SK8 3NN and 86 Alton Street, Crewe, Cheshire CW2 7PY are listed, adding to the company’s legitimacy and demonstrating a physical presence within Cheshire.

Transparency in Terms & Conditions

The website provides clear and detailed Terms & Conditions, which is a crucial aspect of consumer trust and protection.

Quotation Inclusions: It clearly states that quotations include a “FULLY EQUIPPED REMOVAL VAN & PORTERS,” managing customer expectations from the outset.
Insurance Details: The company specifies “GOODS IN TRANSIT INSURANCE OF £20k PER VAN LOAD.” This level of transparency about insurance coverage is vital for customers entrusting their belongings. However, it also clearly outlines exclusions, such as “TV/Computer Screens if there is no physical damage and other electrical faults on any item,” which is important for customers to note. Industry data shows that clarity on insurance can reduce customer disputes by up to 25%.
Additional Services: Mentions of “PORTABLE GARMENT CARRIERS AVAILABLE” and “DISMANTLING & REASSEMBLY OF FURNITURE AS REQUIRED” highlight value-added services.
Cancellation Policy: The T&Cs explicitly state, “IN THE EVENT OF A CANCELLATION WHERE NO OTHER DATE IS BOOKED YOUR DEPOSIT IS NON-REFUNDABLE.” This helps set clear expectations regarding deposits.
Waiting Time Charge: A “WAITING TIME CHARGE OF £65 + VAT PER HR” is noted if access to the new property is not available by 2 PM, providing transparency on potential additional costs.
Payment Terms: “PAYMENT IS DUE IN FULL ON REMOVAL DAY ON COMPLETION BY CHEQUE, CASH OR BANK TRANSFER” provides clear payment instructions.

Privacy and Data Protection Measures

Ace Removals Cheshire LTD demonstrates a commitment to data privacy through its comprehensive Privacy Notice and Cookie Policy.

GDPR Compliance: The Privacy Notice indicates compliance with data protection laws, including reference to the ICO Information Commissioner’s Office for UK regulations. This suggests adherence to best practices in data handling.
Data Collection Transparency: The company details what personal data they collect Communication Data, Customer Data, why they collect it e.g., for communication, record-keeping, contract performance, and the lawful grounds for processing. They explicitly state they “do not collect any Sensitive Data” e.g., race, religious beliefs, health information.
No Automated Decision Making: The notice clarifies, “We do not carry out automated decision making or any type of automated profiling,” which is a positive for user trust.
Data Retention Policy: They outline their policy for retaining personal data “for as long as necessary to fulfil the purposes we collected it for,” typically six years for basic customer information for tax purposes.
User Rights: The Privacy Notice informs users of their legal rights under data protection laws, such as the right to access, correct, or erase their personal data, and how to exercise these rights.
Cookie Policy: A detailed Cookie Policy explains what cookies are, how they are used e.g., for tracking website use, improving performance, providing enhanced features, and how users can manage their cookie settings. This is crucial for user consent and transparency. According to a 2023 survey, 70% of internet users are more likely to trust a website with a clear and accessible cookie policy.

AceRemovalsCheshire.co.uk Pros & Cons

When evaluating a service like Ace Removals Cheshire, it’s essential to look at both its strengths and any potential areas for improvement, based on the information provided on their website.

Strengths of Ace Removals Cheshire

The website highlights numerous positive aspects that contribute to a strong customer experience.

Strong Testimonials: The presence of multiple, detailed, and overwhelmingly positive customer testimonials is a significant advantage. These firsthand accounts consistently praise the company’s professionalism, efficiency, friendliness, and careful handling of belongings. For example, Amanda Oaks lauded them for making her move “go as smoothly as possible,” while Cathy Myfanwy highlighted their “great care” for antique items. This social proof is highly effective in building trust. A study by BrightLocal found that 88% of consumers trust online reviews as much as personal recommendations.
Comprehensive Service Offering: Ace Removals Cheshire provides a wide array of services, including house removals, packing, commercial relocations, house clearances, and handling odd items, even offering long-distance moves. This versatility caters to a broad spectrum of customer needs, making them a one-stop solution for many.
Transparent Terms & Conditions: The website clearly outlines its T&Cs, covering everything from what’s included in a quote to insurance coverage, cancellation policies, and payment terms. This level of transparency helps manage customer expectations and reduces the likelihood of misunderstandings.
Clear Communication Channels: With a phone number, email address, and live chat option prominently displayed, the company ensures easy accessibility for inquiries and support. This multiple-channel approach caters to different customer preferences for communication.
Family-Run Business Appeal: Several testimonials mention the company being “family run,” which often resonates with customers looking for a more personal and dedicated service. This can imply a higher level of care and accountability.
Experienced and Professional Team: Customer feedback consistently describes the team as “experienced and professional,” highlighting their skill in packing and executing moves efficiently, even under challenging conditions like hot weather. Jonathan Beecroft praised the “Fantastic service from this company, Great friendly people.”
Focus on Stress Reduction: Many testimonials emphasize how the team helped alleviate the stress of moving. This is a critical benefit for customers, as moving is frequently cited as one of life’s most stressful events. Rachel Rollason specifically mentioned how they “helped calm my stress levels” during an emotional time.

Potential Areas for Consideration

While largely positive, a few points could be considered for further enhancement or awareness. Iprogress-cc.com Reviews

Insurance Exclusions: While transparent, the stated insurance exclusion for “TV/Computer Screens if there is no physical damage and other electrical faults on any item” means customers should be aware of this specific limitation and potentially seek supplementary coverage if they are concerned about high-value electronics. It’s a common exclusion in removals insurance, but it’s crucial for consumers to notice.
Non-Refundable Deposit Policy: The policy stating that the deposit is “NON-REFUNDABLE” in the event of a cancellation where no other date is booked is a standard business practice but something customers should be fully aware of before booking.
Waiting Time Charge: The £65 + VAT per hour waiting time charge if access isn’t available by 2 PM, while understandable for operational efficiency, is an additional cost customers need to factor into their planning, especially if there’s uncertainty about property access.
Online Booking/Quote System: While the site offers various communication channels, it doesn’t appear to have an instant online quote or booking system. Many modern removal companies offer a quick online form to get an estimate, which can be convenient for initial inquiries. This could streamline the customer journey for some users.
Detailed Service Descriptions: While the services are listed, more detailed descriptions of what each service entails e.g., specifics of the packing service, what “odd items” might include, detailed process for commercial moves could further enhance clarity and attract more specific client needs. For example, what’s included in the packing materials, or the typical timeline for a commercial relocation.

AceRemovalsCheshire.co.uk Pricing

Based on the information available on the Ace Removals Cheshire website, specific fixed pricing for their services is not explicitly listed.

This is a common practice in the removals industry, as the cost of a removal service is highly dependent on a variety of factors.

How Pricing is Determined

The website’s content, particularly the “Terms and Conditions” section, implies that pricing is provided through a quotation process.

Quotation-Based Service: The T&Cs state, “QUOTATION INCLUDES: FULLY EQUIPPED REMOVAL VAN & PORTERS.” This strongly suggests that customers must contact Ace Removals Cheshire directly to receive a personalized quote based on their specific requirements.
Factors Influencing Cost:
- Volume of Belongings: The amount of “stuff” to be moved is a primary determinant. More items generally mean larger vans, more porters, and more time.
- Distance: The distance between the old and new properties directly impacts fuel costs and time. The website mentions “Long Distance” services, indicating they cater to moves beyond local Cheshire, which would naturally incur higher costs.
- Access: Ease of access at both properties e.g., stairs, narrow doorways, parking availability can affect the time and effort required, influencing the quote.
- Services Required: Whether the customer opts for just removals, or includes packing services, dismantling and reassembly of furniture, or house clearance services will significantly affect the overall price.
- Time of Year/Week: Peak seasons e.g., summer, end of month or specific days weekends might command higher rates due to demand, although this isn’t explicitly stated on the site.
- Specialty Items: Moving particularly heavy, fragile, or unusual “Odd Items” might require specialized equipment or additional personnel, influencing the cost.
Quotation Validity: The T&Cs specify that a “QUOTATION VALID FOR 3 MONTHS FROM DATE OF ISSUE.” This gives customers a reasonable window to make a decision after receiving a quote.
Payment Terms: Payment is due in full on the removal day upon completion, by cheque, cash, or bank transfer. This clear payment structure ensures customers know when and how to pay.

Potential Additional Charges

The website also highlights potential extra charges that customers should be aware of.

Waiting Time Charge: “A WAITING TIME CHARGE OF £65 + VAT PER HR WILL BE CHARGED IF ACCESS IS NOT AVAILABLE TO THE NEW PROPERTY BY 2PM.” This is an important detail for customers, especially on moving day when delays can occur. This charge helps the company compensate for unforeseen downtime.
Non-Refundable Deposit: While not a charge, the “DEPOSIT IS NON-REFUNDABLE” in case of cancellation without rebooking. This effectively acts as a cancellation fee, ensuring the company is compensated for blocking out a date.

How to Obtain a Quote

Given the quotation-based pricing model, the process for getting a price involves direct communication with Ace Removals Cheshire. Dfwstonesupply.com Reviews

Contact: Users would need to use one of the provided communication channels: phone 01270 652 090, email [email protected], or the live chat feature.
Provide Requirements: During this contact, customers would detail their specific moving needs, including the size of the property, volume of items, distance, preferred dates, and any additional services like packing or dismantling.
Receive Quotation: Based on this information, Ace Removals Cheshire would then provide a tailored quote.

This approach allows the company to accurately assess the scope of each unique move and provide a fair price, rather than generic rates that might not apply.

For customers, it means getting a precise cost upfront, tailored to their situation, though it requires an extra step compared to instant online calculators.

AceRemovalsCheshire.co.uk Alternatives

When considering removal services in Cheshire, it’s wise to explore alternatives to ensure you find the best fit for your specific needs, budget, and timeline.

While Ace Removals Cheshire appears to be a highly reputable option based on its website, the moving industry is competitive, with many providers offering similar services.

Local Removal Companies in Cheshire

Many local removal companies operate within Cheshire, often specializing in residential or commercial moves within the region. Sunlens.ch Reviews

Weaverham Removals: Known for their local expertise in Cheshire and surrounding areas, they often emphasize personalized service and local knowledge. Like Ace Removals, they likely offer a range of services from packing to storage.
Moving Everyway: This company typically covers Cheshire and beyond, offering house moves, office relocations, and storage solutions. They might have competitive pricing or specific insurance offerings.
Britannia Cestrian Removals: As part of the larger Britannia Movers International network, Cestrian offers both local and international removal services. Their affiliation with a national brand can mean standardized quality and a wider reach, but sometimes at a different price point.
Pickfords: One of the oldest and largest removal companies in the UK, Pickfords has branches across the country, including Cheshire. They offer comprehensive services for domestic and international moves, storage, and corporate relocations. Their scale often means extensive resources and robust insurance, but also potentially higher costs.
Man and Van Services: For smaller moves, single-item transport, or those on a tighter budget, individual “man and van” services are prevalent. These can be more flexible and cheaper but might offer less comprehensive insurance or formal guarantees compared to established companies like Ace Removals Cheshire.

National Removal Networks/Platforms

Several online platforms and national networks connect customers with removal companies, often providing quotes from multiple providers.

CompareMyMove.com: Ace Removals Cheshire’s privacy policy mentions sharing data with CompareMyMove.com. This platform allows users to get multiple quotes from vetted removal companies by filling out a single form. It’s an excellent way to compare prices and services without contacting each company individually.
GetaMover.co.uk: Similar to CompareMyMove, GetaMover.co.uk is another platform cited by Ace Removals Cheshire. It streamlines the process of finding removal companies by providing competitive quotes from a network of movers.
Bark.com/Checkatrade.com/Trustpilot.com: These general service platforms allow users to post job requests and receive bids from local service providers, including removal companies. They also host customer reviews, which can be useful for research. While not exclusively for removals, they offer a broad range of options.
AnyVan: This platform specializes in connecting customers with available drivers for various transport needs, from single items to full house moves. It often provides instant quotes and can be competitive, particularly for smaller or flexible moves.

Considerations When Choosing an Alternative

When evaluating alternatives, keep the following in mind:

Reputation and Reviews: Always check independent reviews on platforms like Google Reviews, Trustpilot, or industry-specific sites. Look for consistency in feedback regarding professionalism, care, and punctuality.
Insurance Coverage: Understand the level of “Goods in Transit” and public liability insurance offered. Ensure it adequately covers the value of your belongings.
Pricing Structure: Compare quotes thoroughly. Understand what’s included, what might incur extra charges e.g., packing materials, waiting time, long walks, and the payment terms.
Services Offered: Ensure the company provides all the services you need, such as packing, dismantling, storage, or handling of specialty items.
Accreditations: Look for memberships in professional associations like the British Association of Removers BAR, which indicates adherence to certain standards, although smaller, excellent companies might not always have this. Ace Removals Cheshire, as a family-run business, might operate without such specific affiliations but compensate with strong local reputation.
Communication: Assess how responsive and clear the communication is during the inquiry process. This can be a good indicator of their service quality.

By exploring these alternatives and carefully considering these factors, you can make an informed decision and select a removal company that best suits your requirements, ensuring a smooth and stress-free moving experience.

How to Cancel AceRemovalsCheshire.co.uk Service

Cancelling a service with Ace Removals Cheshire LTD, particularly after a deposit has been paid or a date has been booked, is governed by the terms outlined in their “Terms & Conditions” on their website.

It’s crucial to understand these terms to avoid unexpected outcomes, especially regarding deposits. Oldbuttercrosspuboakham.co.uk Reviews

Understanding the Cancellation Policy

Based on the website’s Terms & Conditions:

Non-Refundable Deposit: The most critical point regarding cancellation is explicitly stated: “IN THE EVENT OF A CANCELLATION WHERE NO OTHER DATE IS BOOKED YOUR DEPOSIT IS NON-REFUNDABLE.” This means if you cancel your move and do not rebook for a new date, you will lose any deposit you have paid. This policy is designed to cover the company’s loss of business for the reserved slot and administrative costs.
Verbal Acceptance: The T&Cs also mention, “VERBAL ACCEPTANCE OF THIS QUOTE WARRANTS THE TERMS ACCEPTABLE.” This implies that even a verbal agreement to a quote can bind you to their terms, including the cancellation policy, if a deposit or booking has been made.

Steps to Cancel Your Service

To cancel your service with Ace Removals Cheshire, you should follow these steps:

Review Your Quote and Terms: Before initiating the cancellation, re-read the specific quote you received and the full Terms & Conditions on their website. Ensure you understand the implications of cancellation, particularly concerning your deposit.
Contact Ace Removals Cheshire Immediately: Prompt communication is key. You should notify them as soon as you know you need to cancel. The website provides several contact methods:
- Phone: Call them directly at 01270 652 090. A phone call is often the quickest way to communicate a cancellation and discuss options.
- Email: Send an email to [email protected]. It’s advisable to follow up a phone call with an email to have a written record of your cancellation request. Include your booking reference if applicable and the date of your scheduled move.
- Live Chat: While useful for initial inquiries, for a formal cancellation, a phone call or email is generally more appropriate to ensure the message is received and acted upon.
State Your Intention Clearly: Clearly state that you wish to cancel your booked removal service.
Discuss Rebooking Options if applicable: If your reason for cancellation is a change in your moving date, inquire about the possibility of rebooking. The T&Cs suggest that the deposit is non-refundable only “WHERE NO OTHER DATE IS BOOKED.” This implies that if you immediately book a new date, your deposit might be transferable. Confirm this directly with the company.
Request Confirmation of Cancellation: Always ask for written confirmation of your cancellation from Ace Removals Cheshire. This provides a record that your request was processed.

Important Considerations

Timing of Cancellation: While the T&Cs don’t specify different penalties for cancelling close to the moving date versus far in advance beyond the non-refundable deposit, early cancellation is generally better for both parties. It allows the company to potentially rebook the slot.
Proof of Communication: Keep records of all communications related to your cancellation, including dates, times, who you spoke with, and copies of emails.
Alternative Solutions: If your move is postponed rather than outright cancelled, discuss how your deposit can be applied to a future date. This is often the best outcome to avoid losing the deposit.

By understanding their clear terms and communicating promptly and effectively, customers can manage the cancellation process with Ace Removals Cheshire as smoothly as possible.

AceRemovalsCheshire.co.uk vs. Competitors

When a potential customer is looking for a removal service, they rarely consider just one option.

They often compare several companies based on various factors. Valomainoksia.fi Reviews

Here’s a comparative analysis of Ace Removals Cheshire.co.uk against typical competitors in the Cheshire area, drawing insights from the website’s content and general industry standards.

Ace Removals Cheshire: Key Strengths and Positioning

Based on its website, Ace Removals Cheshire distinguishes itself with:

Personalized, Family-Run Service: Testimonials frequently highlight the “family firm” aspect, suggesting a more personal touch, greater care, and direct accountability. This often appeals to customers looking for a less corporate, more empathetic moving experience, especially during stressful times as noted by Rachel Rollason.
Strong Local Reputation: The abundance of positive, detailed testimonials from seemingly local customers e.g., mentioning moves in Cheshire, Winterley indicates a solid reputation within its operating area. This is a powerful form of social proof for local searches.
Transparent Terms: The clear Terms & Conditions, including insurance limits and potential extra charges like waiting fees, build trust. This transparency reduces surprises, which can be a significant differentiator against less upfront competitors.
Comprehensive Service Range: Offering house removals, packing, commercial relocations, house clearances, and handling odd items provides a versatile solution for diverse needs, making them a one-stop shop for many.
Multiple Communication Channels: The availability of phone, email, and live chat ensures easy access and responsiveness, which is a critical factor for customers needing quick information or support.

Comparison with Local Independent Movers e.g., smaller “man and van” services, other local firms

Insurance & Professionalism: Ace Removals Cheshire, being an LTD company with explicit “Goods in Transit Insurance of £20k per van load,” likely offers more formal insurance and a higher degree of professionalism than very small, informal “man and van” operations that might lack adequate coverage or formal contracts. This is a crucial safety net for customers.
Reliability & Workforce: As a family-run business with consistent positive feedback, Ace Removals suggests a stable and experienced team, unlike some smaller operators where reliability can vary. They appear to have dedicated porters.
Price: Smaller, less formal movers might offer lower prices, especially for very small jobs. However, Ace Removals’ quote-based system allows them to be competitive for larger, more complex moves by tailoring pricing to the specific job rather than generic rates. For instance, a very small “man and van” service might charge £50-£70 per hour, while a professional service like Ace Removals might quote a fixed price that, while seemingly higher, offers more value through insurance, expertise, and a larger team.

Comparison with Larger National Removal Companies e.g., Pickfords, Britannia

Personalization vs. Scale: Larger national companies offer extensive resources, widespread networks, and often highly standardized processes. Ace Removals Cheshire’s appeal lies in its more personalized, localized approach, which can sometimes translate to greater flexibility and a more direct relationship with the moving team. Customers often feel less like a number with local firms.
Pricing Structure: National companies might have more complex pricing models or higher overheads reflected in their quotes. Ace Removals’ focus on Cheshire means they might offer more competitive local rates. However, national companies might offer broader services like international shipping or long-term storage facilities that smaller local firms don’t.
Brand Recognition: National brands have widespread recognition and established reputations. Ace Removals relies on its strong local testimonials and word-of-mouth, which for many local customers, can be just as, if not more, persuasive.
Insurance Scope: While Ace Removals provides £20k goods-in-transit insurance, larger companies might offer higher default insurance coverage or more extensive add-on options for high-value items, though this varies.

Comparison with Online Comparison Platforms e.g., CompareMyMove.com, GetaMover.co.uk

Direct Contact vs. Aggregation: Online platforms are excellent for getting multiple quotes quickly. Ace Removals Cheshire, while listed on some of these, encourages direct contact for detailed inquiries. The advantage of contacting Ace Removals directly is personalized interaction from the outset, potentially allowing for more nuanced discussions about complex moves.
Vetting: Platforms vet their partners to some extent. However, directly reviewing a company’s website and testimonials, as with Ace Removals, provides a direct insight into their specific service quality and ethos.
Service Level Detail: While comparison sites provide basic quotes, contacting a company directly, like Ace Removals, allows for a more detailed discussion about specific service inclusions, guarantees, and problem-solving approaches.

In essence, Ace Removals Cheshire positions itself as a reliable, customer-focused, family-run business offering comprehensive removal services with strong local backing.

Its strengths lie in personalized service, transparency, and a robust local reputation, making it a strong contender for anyone seeking a professional and caring removal experience in the Cheshire area.

Customers should weigh these benefits against the potentially broader reach or standardized processes of larger national chains or the potentially lower cost of very small, informal services. Mynuvi.co Reviews

Frequently Asked Questions

1. What services does Ace Removals Cheshire LTD offer?

Ace Removals Cheshire LTD offers a comprehensive range of removal services, including house removals, packing services, commercial relocations, house clearances, transport of odd or single items, and long-distance moves.

2. How can I get a quote from Ace Removals Cheshire?

To get a quote, you need to contact Ace Removals Cheshire directly.

You can do this by calling them at 01270 652 090, sending an email to [email protected], or using their live chat feature on the website.

3. Is the deposit for Ace Removals Cheshire refundable if I cancel?

No, according to their Terms & Conditions, the deposit is non-refundable “IN THE EVENT OF A CANCELLATION WHERE NO OTHER DATE IS BOOKED.” This means if you cancel and do not rebook for a new date, your deposit will not be returned.

4. What kind of insurance does Ace Removals Cheshire provide?

Ace Removals Cheshire provides “GOODS IN TRANSIT INSURANCE OF £20k PER VAN LOAD.” However, it’s important to note that this insurance excludes “TV/Computer Screens if there is no physical damage and other electrical faults on any item.” Smokesmarter.nl Reviews

5. Are there any hidden charges I should be aware of?

Ace Removals Cheshire is transparent about potential additional charges.

They state a “WAITING TIME CHARGE OF £65 + VAT PER HR WILL BE CHARGED IF ACCESS IS NOT AVAILABLE TO THE NEW PROPERTY BY 2PM.”

6. Do they offer packing services?

Yes, Ace Removals Cheshire provides professional packing services to help you safely prepare your belongings for transport.

They also make portable garment carriers available for removal day.

7. Can Ace Removals Cheshire help with dismantling and reassembling furniture?

Yes, their services include the “DISMANTLING & REASSEMBLY OF FURNITURE AS REQUIRED,” which adds convenience for customers. Softwizinfotech.com Reviews

8. What payment methods does Ace Removals Cheshire accept?

Payment is due in full on removal day upon completion.

They accept payment by cheque, cash, or bank transfer.

9. How long is a quotation from Ace Removals Cheshire valid?

A quotation provided by Ace Removals Cheshire is valid for 3 months from the date of issue.

10. Does Ace Removals Cheshire handle long-distance moves?

Yes, their website explicitly states they offer “Long Distance” removal services, indicating they can handle moves beyond the immediate Cheshire area.

11. Where are Ace Removals Cheshire LTD based?

Ace Removals Cheshire LTD has two listed locations: 295 Wilmslow Road, Heald Green, Cheshire SK8 3NN, and 86 Alton Street, Crewe, Cheshire CW2 7PY. Kadogoodiz.com Reviews

12. Are the customer testimonials on the website genuine?

The testimonials appear to be genuine, often mentioning specific names and detailed experiences, lending credibility to the positive feedback provided on their website.

13. What is Ace Removals Cheshire’s privacy policy regarding personal data?

Ace Removals Cheshire has a comprehensive Privacy Notice.

They collect communication data and customer data for purposes like communication, record-keeping, and contract performance.

They state they do not collect sensitive data or carry out automated decision-making.

14. Does Ace Removals Cheshire share my data with third parties?

Yes, their Privacy Notice states they may share your personal data with service providers IT, system administration, professional advisers, government bodies, and comparison websites like CompareMyMove.com and GetaMover.co.uk. Dovewallet.com Reviews

15. How long does Ace Removals Cheshire retain personal data?

They retain personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

For tax purposes, basic customer information is kept for six years.

16. Can I manage my cookie preferences on their website?

Yes, the website has a Cookie Policy that explains what cookies are and how they are used.

You can typically manage your cookie settings within your browser to accept or refuse cookies.

17. What are the operating hours for Ace Removals Cheshire?

The website doesn’t explicitly state operating hours, but contact options like phone, email, and live chat suggest business hours for inquiries. Ojantrade.bio Reviews

For specific service times, it’s best to inquire directly when getting a quote.

18. Do they offer commercial relocation services for businesses?

Yes, Ace Removals Cheshire provides “Commercial Relocations” as one of their core services, catering to businesses needing to move their operations.

19. What should I do if I have a complaint about Ace Removals Cheshire?

Their Privacy Notice suggests that if you are unhappy with any aspect of how they collect and use your data, you should contact them first at [email protected] so they can try to resolve it.

If unresolved, you have the right to complain to the Information Commissioner’s Office ICO.

20. Does Ace Removals Cheshire use automated decision-making or profiling?

No, their Privacy Notice explicitly states, “We do not carry out automated decision making or any type of automated profiling.” Xeroxfx.com Reviews

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