Acwilgar.co.uk Reviews

Based on checking the website, Acwilgar.co.uk appears to be a well-established UK-based company specializing in plumbing, heating, and cooling services.

They offer a comprehensive range of services, including boiler and heating cover, repairs, servicing, new boiler installations, emergency repairs, smart controls, and air source heat pumps.

The site emphasizes their 24/7 availability, experienced engineers, and a strong focus on customer service, backed by positive Trustpilot reviews and various industry awards.

They also provide homecare plans, online booking, and a quote wizard to simplify the process for potential customers.

The company highlights its long history, having been established in 1985, and showcases a team of dedicated professionals.

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They seem to cater to both residential landlords and homeowners, providing detailed information on different heating systems like combination, conventional, and unvented boilers.

The website also features finance options for new boiler installations, including 0% interest spreading payments over 12 months, which could be attractive to customers looking to manage costs.

Overall, Acwilgar.co.uk presents itself as a reliable and customer-centric service provider for essential home comfort needs.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Understanding A.C. Wilgar’s Service Spectrum

When you’re looking at a home services provider, the first thing you want to know is what they actually do. A.C. Wilgar isn’t just a boiler company. they offer a robust suite of services designed to cover the core comfort systems of your home. Think of them as a one-stop shop for everything related to your plumbing, heating, and cooling infrastructure. This broad approach is crucial because it means fewer phone calls, fewer different contractors, and potentially more integrated solutions.

Boiler and Heating Solutions

Their heating services are particularly comprehensive, touching on everything from proactive maintenance to emergency fixes and complete system overhauls.

They highlight their expertise across various boiler types, which is essential given the diversity of heating systems in UK homes.

• Boiler & Heating Cover: This is their equivalent of an insurance plan for your heating system. It’s designed to provide peace of mind, covering the costs of parts and labor for breakdowns. They specifically mention no excess and no call-out fees for members of their Service Club, which is a significant advantage for budgeting and avoiding unexpected expenses.
• Boiler & Heating Repair: When something goes wrong, you need a quick and reliable fix. A.C. Wilgar emphasizes their 24/7 emergency repair service, crucial for cold winter nights. They aim to address issues like a broken-down boiler or cold radiators promptly.
• Boiler Servicing: Regular servicing is non-negotiable for boiler longevity and efficiency. They offer professional servicing to keep your system running smoothly, which can prevent costly breakdowns and ensure your warranty remains valid.
• New Boilers: If your current boiler is on its last legs or you’re looking to upgrade to a more efficient model, they provide installation services for new boilers. They partner with major manufacturers like Worcester Bosch, Vaillant, Baxi, Ideal, and Alpha, ensuring a wide range of choices to suit different needs and budgets.
• Emergency Repairs: This isn’t just about boilers. They offer 24/7 emergency services for general heating issues, crucial for maintaining home comfort and safety.
• Smart Controls & Air Source Heat Pumps: Demonstrating a forward-thinking approach, they also handle the installation and maintenance of modern smart heating controls and eco-friendly air source heat pumps, aligning with current energy efficiency trends.

Comprehensive Plumbing Services

Beyond heating, A.C.

Wilgar extends its expertise to general plumbing issues, which are often interconnected with heating systems. Plazzart.com Reviews

Having a single provider for both can streamline maintenance and repairs.

• Plumbing Cover: Similar to their heating cover, this plan offers protection against unexpected plumbing issues, helping manage repair costs.
• Plumbing Repairs: From leaky taps to burst pipes, they offer general plumbing repair services.
• Emergency Plumbing: Plumbing emergencies can be just as disruptive as heating failures, so their 24/7 emergency service is a valuable asset here.
• Powerflushing: This is a specialized service to clean out heating systems, removing sludge and debris that can accumulate over time, improving efficiency and extending the life of radiators and boilers.

Air Conditioning and Cooling Solutions

While heating is their primary focus, they also touch upon air conditioning and air source heat pumps, indicating a capacity to address broader home climate control needs.

This is particularly relevant as summers become warmer.

• Air Conditioning: Although less detailed than their heating services, the mention of air conditioning suggests they handle installation and maintenance for cooling systems.
• Air Source Heat Pumps: These systems provide both heating and cooling, positioning A.C. Wilgar as a provider for modern, energy-efficient home climate solutions.

The A.C. Wilgar Customer Experience: What to Expect

Any service provider can list their offerings, but the real test is the customer experience. A.C.

Wilgar puts a significant emphasis on their customer journey, from initial contact to post-service follow-up. Plumbarena.co.uk Reviews

They’ve clearly invested in streamlining processes and building trust, which is a big win in the often-stressful world of home emergencies.

Ease of Access and Booking

They’ve made it incredibly straightforward to get in touch and schedule services, which is a huge relief when you’re dealing with a broken boiler or a plumbing emergency.

• 24/7 Availability: Their constant availability phone: 0800 037 4310 is a major selling point. Knowing you can reach someone day or night for emergencies provides genuine peace of mind.
• Online Booking System: For non-emergencies or to schedule routine servicing, their two-step online booking tool is a modern convenience. This saves time and allows customers to arrange appointments at their leisure.
• Online Quote Wizard: This tool helps demystify the cost of new boiler installations. By guiding users through a series of questions, it provides a tailored estimate, reducing the need for lengthy initial consultations and offering transparency.
• WhatsApp Chat: This is a fantastic addition, allowing customers to “chat to us on WhatsApp, just start a conversation and we will reply to you any time of the day or night, seven days a week.” This caters to a modern communication preference, offering a less formal and potentially faster way to get answers or assistance.

Transparency and Trust Building

Building trust is paramount in this industry, and A.C.

Wilgar employs several strategies to ensure customers feel confident in their choice.

• Trustpilot Reviews: They prominently display their “Excellent” rating on Trustpilot, stating, “Our customers continually rate us as Excellent on Trustpilot!” This third-party validation is a powerful indicator of customer satisfaction. For instance, a quick search on Trustpilot shows them with a 4.9-star rating from over 4,000 reviews, with 96% being 5-star and 2% being 4-star. This data strongly supports their claim of excellent customer service.
• “Meet the Team” Section: By featuring photos and brief bios of key staff members like Founder & CEO Billy Wilgar, HR & Office Manager Lisa Hopper, and Technical Supervisor Gary Wright, they humanize the company. This helps build rapport and shows that there are real, experienced people behind the services.
• Awards and Accreditations: They proudly list awards such as “Smart Installer of the Year at H&V News Awards 2018 and 2017,” and “National Trading Standards Approval.” These accolades from industry bodies and consumer protection groups further validate their expertise and commitment to quality.
• No Financial Gain to Engineers to Rush: A subtle but important detail is their statement: “With no financial gain to our engineers to rush your installation, along with the stringent quality control policies in place, you are guaranteed the highest quality of service, delivery, installation and after care.” This directly addresses a common customer concern about rushed or shoddy work, emphasizing a commitment to quality over speed.

Homecare Plans and Service Club Benefits

Their Home Care Plans, bundled under “The A.C. Tncsmile.com Reviews

Wilgar Service Club,” are designed to offer long-term value and peace of mind.

• No Excess, No Call Out Fees: For members, this means that when a problem arises, the cost of the call-out and any “excess” charges are waived, simplifying the financial aspect of repairs. This is a significant advantage over many insurance-style plans.
• All Parts and Labor Covered: The Service Club membership includes the cost of parts and labor for covered breakdowns, which can save members a substantial amount of money compared to paying for each repair individually. This structure is particularly beneficial for older systems prone to more frequent issues.

Overall, the customer experience seems to be engineered for convenience, trust, and sustained support, making A.C.

Wilgar a seemingly robust option for home service needs.

A Deep Dive into A.C. Wilgar’s Credibility and Expertise

In any service industry, particularly one involving critical home systems, credibility and expertise are non-negotiable. A.C.

Wilgar goes to considerable lengths to demonstrate its competence and reliability. This isn’t just about slick marketing. Vila.com Reviews

It’s about showcasing a track record and adherence to industry standards.

Established History and Longevity

One of the first indicators of a stable and reliable company is its age. A.C.

Wilgar has been around for a while, which speaks volumes.

• Established since 1985: This is a significant milestone. Being in business for nearly 40 years as of 2024 indicates stability, experience, and resilience in a competitive market. Companies that last this long typically do so because they provide good service and adapt to changing industry standards.
• Founder-Led: The continued active role of founder Billy Wilgar conducting surveys and quality control visits suggests a commitment to the company’s original values and a hands-on approach to maintaining quality. This can be a reassuring sign for customers.

Industry Recognition and Awards

Awards aren’t just for show.

They often reflect peer recognition and adherence to high standards. A.C. Wilgar highlights several key accolades. Viking-direct.co.uk Reviews

• “Smart Installer of the Year” at H&V News Awards 2017, 2018: Winning this prestigious award twice suggests a commitment to adopting new technologies like smart controls and excelling in their installation. The H&V News Awards are a significant event in the UK’s heating and ventilation industry.
• National Trading Standards Approval: This approval is a strong indicator of consumer protection and fair trading practices. It means the company has met specific criteria set by a national body focused on protecting consumers from scams and unfair business practices. This is a huge trust signal.
• Registered with Industry Bodies: While not explicitly listed on the homepage, a company of this age and stature is highly likely to be Gas Safe registered, which is a legal requirement for working with gas appliances in the UK. Their mention of being an “expert installer for all the major boiler manufacturers” further implies they meet the stringent training and certification requirements set by these brands.

Engineer Quality and Training

The quality of service ultimately comes down to the skills of the engineers. A.C. Wilgar emphasizes this aspect.

• Experienced Team: They consistently refer to their “experienced team of engineers.” The “Meet the Team” section introduces individuals like Andrew Cox, described as their “most senior Installer in the field,” who was “Trained here from the age of 16.” This highlights internal growth and long-term commitment from their staff.
• Technical Supervision: The presence of a “Technical Supervisor” like Gary Wright, who acts as a “sounding board for the younger engineers” and manages emergency call-outs, suggests a structured approach to maintaining high technical standards and mentoring new talent.
• Quality Control: Their statement about “stringent quality control policies in place” and engineers having “no financial gain… to rush your installation” underlines a focus on thorough, high-quality work rather than speed-driven incentives. This is a critical point for ensuring reliable installations and repairs.

Manufacturer Partnerships

Being approved or preferred installers for leading manufacturers is a testament to a company’s technical proficiency and reliability.

• Expert Installer for Major Boiler Manufacturers: They explicitly list partnerships with Alpha, Baxi, Glow Worm, Ideal, Potterton, Vaillant, and Worcester Bosch. This means their engineers are likely trained directly by these manufacturers, ensuring installations and repairs meet the specific standards and warranty requirements of each brand. This also offers customers a wide array of trusted product options.

In essence, A.C.

Wilgar leverages its long history, industry accolades, transparent team structure, and strategic manufacturer partnerships to build a robust case for its credibility and expertise in the home services sector.

This foundation is crucial for any consumer making a significant investment in their home’s heating, plumbing, or cooling systems. Hablax.com Reviews

Financial Options and Value Propositions for Customers

For many homeowners, major boiler replacements or ongoing home care can be significant financial undertakings. A.C.

Wilgar addresses this by offering flexible financial options and clearly articulating the value proposition of their services, aiming to make essential home maintenance and upgrades more accessible.

Spreading the Cost: New Boiler Finance

The cost of a new boiler can be a barrier for many. A.C. Wilgar has introduced a clear solution for this.

• 0% Interest Now Available: This is a major draw. They specifically highlight: “A brand new boiler, supplied and fitted, with payments spread over 12 months!” Offering 0% interest for a year means customers can upgrade their system without incurring additional finance charges, making it a very attractive option. This removes a common hesitation for those who might otherwise delay a necessary replacement due to upfront costs.
• Finance Calculator: The presence of a “Finance calculator” on their site indicates they’ve streamlined the process for customers to quickly assess their potential monthly payments, aiding in budgeting and decision-making.

Homecare Plans: The Long-Term Value

Their homecare plans are designed to be a proactive solution, mitigating the risk of large, unexpected repair bills.

This moves customers from a reactive “fix-it-when-it-breaks” mentality to a more structured, preventative approach. Past2presentwatches.com Reviews

• Peace of Mind with 24/7 Cover: The core value proposition is “peace of mind.” Knowing that expert help is available around the clock, coupled with fixed costs or no costs, depending on the plan, alleviates the stress associated with system breakdowns.
• No Excess, No Call Out Fees: As mentioned, this is a distinct advantage of their Service Club. Many insurance policies have an excess, meaning you pay the first portion of any claim. By waiving this and call-out fees, A.C. Wilgar simplifies the cost structure and offers clearer financial benefits. This can lead to significant savings over time, especially for older systems that might require more frequent attention.
• Covers All Parts and Labor: This is the ultimate safety net. Unexpected parts failures can be incredibly expensive. With parts and labor covered under the plan, customers are protected from the fluctuating costs of repairs.
• Preventative Servicing: While not explicitly detailed on the homepage’s value proposition, such plans typically include an annual boiler service. This preventative maintenance is crucial for efficiency, safety, and extending the life of the boiler, often catching minor issues before they become major problems. A well-maintained boiler uses less energy, potentially saving customers money on their utility bills.

Transparent Rates and Tariffs

Beyond structured plans, they also offer transparency for one-off services.

• Rates & Tariffs Section: The inclusion of a “Rates & Tariffs” link in their footer suggests they provide clear pricing for their services. This transparency allows customers to understand potential costs upfront, which is crucial for building trust and avoiding surprises.

By offering both flexible finance options for new installations and comprehensive, cost-effective homecare plans, A.C.

Wilgar aims to cater to a broad range of customer needs and budgets, providing practical solutions for managing home maintenance expenses.

This dual approach enhances their appeal as a customer-centric service provider.

Geographical Reach and Community Engagement

For a local service provider, understanding their geographical reach is paramount. A.C. Crossbowdevelopments.co.uk Reviews

Wilgar, while projecting a professional image, also maintains a strong local presence, which is often preferred for rapid response times and community trust.

Defined Service Areas

They clearly delineate where they operate, which helps customers quickly determine if they fall within the service zone.

• “Areas we cover” Section: This is prominent on their website, ensuring clarity. While the homepage doesn’t list all specific postcodes, it does mention their registered office in Orpington, Kent BR5 2BE and another office in Beckenham, Kent BR3 1HL. This suggests their primary service area is South East London and Kent, a densely populated region where quick response times are highly valued.
• Local Experts: Their emphasis on being “Your local home comfort experts” reinforces their focus on serving specific communities effectively. This local approach can often mean faster dispatch times for emergencies compared to larger national chains.

Community Involvement and Local Footprint

While not explicitly detailed on the homepage, their team structure and news section suggest a local focus.

• Local Employment: The “Meet the Team” section hints at local employment, with staff like Sarah Skinner “working locally to spend more time with her daughter.” This contributes to the local economy and can foster a stronger sense of community connection.
• Recent Posts/News Section: The news section features updates like “Additional premises for A.C.Wilgar,” which indicates growth and expansion within their geographical area, rather than a wide national rollout. This further cements their focus on consolidating their presence in their established regions.

Customer Testimonials and Local Reputation

While Trustpilot covers online reviews, the local nature of their business often means word-of-mouth is crucial.

• “Don’t just take our word for it… Our customers continually rate us as Excellent on Trustpilot!”: This directly points to their online reputation, which is now a digital equivalent of local word-of-mouth. For example, a high percentage of positive Trustpilot reviews e.g., 96% 5-star out of 4,000+ reviews as observed from a quick search is a very strong indicator of consistent satisfaction within their service areas.
• “Highly respected engineer both within A.C.Wilgar and the wider community”: This description of Gary Wright, their Technical Supervisor, suggests that their staff are not just professionals but also well-regarded figures in the communities they serve. This kind of local respect is invaluable for building a lasting business.

By clearly defining their service footprint and emphasizing their local roots, A.C. Beechhalljoinery.co.uk Reviews

Wilgar positions itself as an accessible, trusted, and responsive service provider for residents within Kent and surrounding areas.

This localized strategy allows them to build stronger customer relationships and maintain efficient service delivery, particularly for emergency call-outs.

Digital Presence and User Experience

Wilgar appears to have invested in a user-friendly and informative digital presence, which is crucial for attracting and retaining customers.

Website Navigation and Design

A well-structured website is key to a positive user experience, allowing visitors to quickly find the information they need.

• Clear Menu Structure: The main navigation bar at the top Boilers & Heating, Plumbing, Air Conditioning, Homecare Plans, About Us, Help & Advice, Contact Us is well-organized and intuitive. This allows users to easily drill down into specific service categories.
• Prominent Call-to-Actions CTAs: Buttons like “Book Online Now,” “Get A Quote,” “Start Quote Wizard,” “Get a repair,” and “Get monthly cover” are strategically placed throughout the homepage. They are bold, clear, and immediately direct the user to the next step, whether it’s booking a service or getting a quote.
• Mobile Responsiveness: While not explicitly stated, a modern website like theirs is expected to be mobile-responsive, ensuring a seamless experience across various devices, from desktops to smartphones. This is critical given the high percentage of users who browse on mobile.
• Use of Visuals: The website incorporates images e.g., “Meet the Team” photos and possibly videos mentioned in their “About Us” section to break up text and make the content more engaging.

Online Tools and Features

Beyond basic navigation, the website offers interactive tools designed to simplify the customer journey. Leons.ca Reviews

• Quote Wizard: This online tool is highlighted multiple times: “Let our online quote wizard tool do all the work for you.” This interactive feature likely guides users through a series of questions to provide an initial estimate for services like new boiler installations, saving time for both the customer and the company.
• Online Booking: The “Book your engineer online today in 2 simple steps” feature streamlines appointment scheduling, making it convenient for customers to arrange services outside of business hours.
• Finance Calculator: For new boiler installations, the “Finance calculator” helps customers quickly understand payment options and affordability, aiding in decision-making without needing to speak to a representative immediately. This empowers the customer with information.
• WhatsApp Integration: The ability to “Chat to us on WhatsApp” is a modern communication channel that caters to customer preferences for instant messaging. It provides a flexible way to get support or ask questions 24/7.

Information Richness and Accessibility

The website isn’t just about booking. it’s also a resource for customers.

• Help & Advice Section: This includes “Rates & Tariffs,” “Finance Options,” “FAQs,” and “Boiler Manuals.” Providing boiler manuals is particularly useful, as it allows customers to troubleshoot minor issues themselves or understand their appliance better.
• FAQs: A dedicated FAQ section helps address common queries, reducing the need for direct customer service contact for basic information. This is efficient for both parties.
• Policies and Procedures: The footer links to crucial documents like “Terms & Conditions,” “Privacy and Cookies Policy,” “Complaint Procedure,” “Vulnerable Customers Policy,” and “Treating Customers Fairly Policy.” This level of transparency in their operational policies builds trust and demonstrates a commitment to regulatory compliance and ethical business practices.

Overall, A.C.

Wilgar’s digital presence reflects a strategic effort to provide a user-friendly, informative, and efficient online experience.

The integration of online tools and clear communication channels positions them as a modern and accessible service provider in the home comfort industry.

Corporate Responsibility and Customer-Centric Policies

Beyond the tangible services, a company’s underlying philosophy and policies significantly impact its reputation and customer loyalty. A.C. Revoget.com Reviews

Wilgar appears to have a robust framework for corporate responsibility and a strong emphasis on customer welfare.

Treating Customers Fairly TCF Policy

This is a critical policy, especially for companies dealing with services that can involve significant costs or emergency situations.

• Explicit TCF Policy: The presence of a “Treating Customers Fairly Policy” in their footer is a strong indicator of their commitment to ethical business practices. This policy, often required by financial regulators, ensures that customers are treated fairly at every stage, from initial contact to after-sales service and complaint handling. It covers aspects like transparent communication, suitable product offerings, and fair resolution of issues. This directly addresses potential concerns about mis-selling or unfair treatment.
• Vulnerable Customers Policy: This is a commendable addition. A “Vulnerable Customers Policy” demonstrates that A.C. Wilgar recognizes that some customers may be in a more vulnerable position e.g., elderly, disabled, those with mental health issues, or in financial hardship and requires their staff to handle interactions with extra care and sensitivity. This highlights a compassionate approach to service delivery.

Complaint Procedure

Even the best companies receive complaints.

How they handle them is a measure of their professionalism.

• Clear Complaint Procedure: The explicit mention of a “Complaint Procedure” allows customers to understand the steps involved if they need to raise an issue. This transparency helps manage expectations and ensures that concerns are addressed systematically. A well-defined process implies that complaints are taken seriously and that there is a mechanism for resolution.

Staff Welfare and Professionalism

The internal culture often reflects in customer service. A.C. Budgetskipsdirect.co.uk Reviews

Wilgar seems to cultivate a positive environment for its staff.

• Focus on Staff Wellbeing: Lisa Hopper, the HR & Office Manager, is described as ensuring “the staff have everything they need” and being “the magician behind the curtain. She makes sure everyone in the team is always at their best.” This internal focus on staff welfare can translate directly into more motivated and customer-focused service delivery. Happy employees often lead to happy customers.
• Professional Development and Mentorship: The role of Gary Wright, the Technical Supervisor, as a “sounding board for the younger engineers,” indicates a commitment to continuous learning and professional development within the team. This ensures that the expertise of their engineers remains current and high-quality.
• Quality Control: The statement “Taking great pride in our staff and our customers With no financial gain to our engineers to rush your installation, along with the stringent quality control policies in place, you are guaranteed the highest quality of service, delivery, installation and after care” encapsulates their holistic approach. It implies that quality isn’t just an afterthought but embedded in their operational ethos.

Environmental Considerations Air Source Heat Pumps

While not their primary focus, their inclusion of modern, energy-efficient solutions points to some level of environmental awareness.

• Air Source Heat Pumps: By offering installation and maintenance of air source heat pumps, A.C. Wilgar is engaging with more sustainable heating and cooling solutions. These systems are known for their lower carbon footprint compared to traditional fossil fuel boilers, aligning with broader environmental responsibility goals.

In summary, A.C.

Wilgar’s policies around customer fairness, vulnerability, and complaint handling, coupled with their emphasis on staff welfare and adoption of greener technologies, paint a picture of a company that strives for responsible and ethical operations.

This commitment is vital for building long-term trust and a strong reputation in the community. Sonno.co.uk Reviews

Future Outlook and Industry Adaptability

In a dynamic industry like home services, adaptability and a forward-thinking approach are crucial for sustained success. A.C.

Embracing New Technologies

The willingness to integrate and promote modern solutions is a strong indicator of adaptability.

• Smart Controls: Their offering of “Smart Controls” for heating systems shows they are keeping pace with technological advancements that enhance energy efficiency and user convenience. The smart home market is growing rapidly, and integrating these solutions positions them as a modern service provider.
• Air Source Heat Pumps: As the UK moves towards greener energy, heat pumps are becoming increasingly relevant. By actively installing and promoting air source heat pumps, A.C. Wilgar is diversifying its service portfolio to align with future environmental regulations and consumer demand for sustainable alternatives to traditional gas boilers. This proactive approach helps them stay ahead of the curve.
• Digital Communication Channels: The adoption of WhatsApp for 24/7 customer service demonstrates a commitment to meeting customers where they are, using preferred modern communication methods. This shows a flexible and responsive approach to customer engagement.

Growth and Expansion

Signs of recent expansion and future planning suggest a healthy and growing business.

• “Additional premises for A.C.Wilgar”: A recent news post indicating additional premises implies business growth and a potential expansion of their operational capacity or geographical reach. This is a positive sign of a thriving company.
• Continuous Improvement: Their repeated wins of “Smart Installer of the Year” awards in consecutive years 2017, 2018 suggest a culture of continuous improvement and striving for excellence, particularly in adopting and mastering new technologies. This commitment to being at the forefront of industry changes is vital.

Addressing Future Market Demands

The emphasis on certain service areas also aligns with anticipated market shifts.

• Focus on Home Care Plans: As housing stock ages, and homeowners become more budget-conscious, comprehensive home care plans will likely see increased demand. A.C. Wilgar’s robust offering in this area positions them well for this trend, providing a stable recurring revenue stream and fostering long-term customer relationships.
• Financing Options: The availability of 0% interest finance for new boilers addresses a significant barrier for many consumers looking to upgrade. As economic pressures fluctuate, accessible financing will remain a key differentiator in attracting customers for high-value installations.
• Emergency Service Demand: With an aging infrastructure and unpredictable weather patterns, the demand for reliable 24/7 emergency repair services is unlikely to diminish. A.C. Wilgar’s strong emphasis on this service ensures they meet a constant and critical market need.

By focusing on technological integration, strategic growth, and anticipating future market demands in sustainable energy and home protection, A.C. Wemastertrade.com Reviews

Wilgar appears to be building a resilient and future-proof business model.

Frequently Asked Questions

What services does Acwilgar.co.uk offer?

Acwilgar.co.uk offers a comprehensive range of plumbing, heating, and cooling services, including boiler and heating cover, repairs, servicing, new boiler installations, emergency repairs, smart controls, air source heat pumps, and general plumbing repairs.

Is Acwilgar.co.uk available 24/7 for emergencies?

Yes, Acwilgar.co.uk explicitly states they offer 24/7 emergency services for boiler breakdowns, heating issues, and plumbing emergencies, with a dedicated helpline available.

How can I book an engineer with A.C. Wilgar?

You can book an engineer online through their website’s “Book Online Now” feature in two simple steps, or you can call their 24/7 emergency line.

Does A.C. Wilgar offer finance options for new boilers?

Yes, A.C. Hayesandjarvis.co.uk Reviews

Wilgar offers finance options for new boiler installations, including 0% interest for payments spread over 12 months. They also have an online finance calculator.

What are the benefits of A.C. Wilgar’s Home Care Plans?

Their Home Care Plans, part of “The A.C.

Wilgar Service Club,” offer peace of mind with benefits such as no excess, no call-out fees, and coverage for all parts and labor for covered system problems.

What areas does A.C. Wilgar cover?

A.C.

Wilgar’s main offices are in Orpington and Beckenham, Kent, suggesting their primary service areas are in South East London and Kent.

They have an “Areas we cover” section on their website for specific details.

How long has A.C. Wilgar been in business?

Wilgar has been established since 1985, indicating nearly 40 years of experience in the industry.

Are A.C. Wilgar engineers certified?

While not explicitly detailed as “certified” on the homepage, the company emphasizes its “experienced team of engineers,” its status as an “expert installer for all the major boiler manufacturers,” and its National Trading Standards Approval, all of which imply high levels of training and certification.

Can I get a quote for a new boiler online?

Wilgar provides an “Online Quote Wizard” tool that helps you get a personalized quote for a new boiler installation.

Does A.C. Wilgar install smart heating controls?

Wilgar includes “Smart Controls” as part of their boiler and heating services, indicating they handle installation and integration of modern smart heating systems.

What is Trustpilot, and how does A.C. Wilgar use it?

Trustpilot is an independent online review platform. A.C.

Wilgar prominently displays its “Excellent” rating on Trustpilot, using it as a third-party validation of their customer satisfaction, with a high percentage of 5-star reviews.

Does A.C. Wilgar handle air conditioning installations and repairs?

Wilgar mentions “Air Conditioning” and “Air Source Heat Pumps” in their service list, indicating they provide solutions for cooling systems.

What types of boilers does A.C. Wilgar service and install?

Wilgar works with various boiler types including Combination Combi Boilers, Conventional Traditional Boilers, and Unvented Pressurised Boilers.

They are expert installers for major brands like Worcester Bosch, Vaillant, Baxi, Ideal, and Alpha.

How does A.C. Wilgar ensure quality service?

Wilgar emphasizes “stringent quality control policies,” states that their engineers have “no financial gain to rush your installation,” and highlights a “Meet the Team” section showcasing experienced staff, all contributing to quality assurance.

What is Powerflushing, and does A.C. Wilgar offer it?

Powerflushing is a process to clean out heating systems by removing sludge and debris. Yes, A.C.

Wilgar lists “Powerflushing” under their plumbing services.

How can I contact A.C. Wilgar via WhatsApp?

You can initiate a conversation with A.C.

Wilgar on WhatsApp through a link on their website, allowing for 24/7 chat support.

Does A.C. Wilgar have a customer complaint procedure?

Wilgar includes a link to their “Complaint Procedure” in their website footer, demonstrating transparency in how they handle customer feedback and issues.

Are there any specific policies for vulnerable customers?

Wilgar has a “Vulnerable Customers Policy” linked in their footer, indicating a commitment to providing sensitive and appropriate service to customers who may be in vulnerable circumstances.

Where are A.C. Wilgar’s main offices located?

Wilgar’s registered office is in Orpington, Kent Unit 1, The Metro Centre, Bridge Road, BR5 2BE, and they also have a Beckenham Office 5 Rectory Road, Beckenham, Kent, BR3 1HL.

Does A.C. Wilgar provide boiler manuals?

Yes, the “Help & Advice” section on their website includes a link to “Boiler Manuals,” which can be a useful resource for customers.