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Based on looking at the website, Advanceenergy.co.uk appears to be a service provider focused on improving home energy efficiency in the UK.

They offer a range of solutions, including heating and insulation installations, and seem to heavily promote government funding opportunities, potentially through schemes like ECO Energy Company Obligation. The site emphasizes potential savings on energy bills and increased property value, which are compelling benefits for homeowners looking to optimize their living spaces and reduce expenditures.

This review delves into the various aspects of Advanceenergy.co.uk, examining their service offerings, the apparent process for securing funding, and what potential customers might expect.

We’ll explore the types of energy efficiency measures they provide, the reported customer experiences, and important considerations for anyone contemplating their services.

The goal here is to give you a clear, no-nonsense overview, helping you decide if Advance Energy aligns with your home improvement goals and financial situation.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Advanceenergy.co.uk Review & First Look

When you land on Advanceenergy.co.uk, the immediate impression is one of clarity and a strong emphasis on government funding. The headline “You could qualify for up to £20,000 in government funding!” is prominently displayed, signaling their core value proposition. This isn’t just about selling a service. it’s about connecting homeowners with financial support to make energy efficiency upgrades affordable. The site is relatively straightforward, focusing on key services without excessive clutter.

Initial Website Navigation and User Experience

The website’s navigation is clean and intuitive.

Key sections like “Heating & Insulation,” “Energy Assessments & Reports,” and “Contact Us” are easily accessible.

The primary call to action, “Apply Now!”, is strategically placed throughout the homepage, encouraging immediate engagement for funding qualification.

From a user experience standpoint, the site loads quickly, and the layout is responsive, making it easy to browse on various devices.

There’s a clear effort to streamline the process for potential customers to inquire about funding and services.

Transparency of Information

While the website highlights the benefits of energy efficiency and funding, some detailed information might require direct inquiry.

For instance, specific terms and conditions for the government funding are alluded to by the “See if you qualify today” prompt, implying a personalized assessment.

They mention being “Featured on ITV & BBC News” which adds a layer of credibility, but the actual content of these features isn’t directly embedded or immediately accessible beyond a video placeholder.

This suggests that while they are upfront about what they offer, deeper dives into specifics might come after an initial application or consultation.

Advanceenergy.co.uk Services Offered

Advanceenergy.co.uk primarily focuses on delivering comprehensive solutions to enhance home energy efficiency.

Their offerings span across critical areas that directly impact a property’s thermal performance and energy consumption.

This holistic approach suggests they aim to address multiple facets of energy wastage within a home.

Heating Solutions

Under their heating solutions, Advance Energy provides services that are crucial for maintaining comfortable indoor temperatures while minimizing energy expenditure.

Gas Boilers: They offer both new boiler installations and replacements. This is a significant service, as an outdated or inefficient boiler can be a major source of energy waste. They state they can “advise you on the best solution to suit your budget,” indicating a consultative approach rather than a one-size-fits-all sales pitch. Upgrading to a modern, energy-efficient boiler can lead to substantial savings on gas bills, often 10-20% for homes transitioning from older models.
Heat Pumps: The website explicitly mentions using “the latest in heat pump technology.” Heat pumps are an increasingly popular alternative to traditional fossil fuel heating systems, known for their high efficiency in converting ambient heat into usable warmth for homes. They can significantly reduce a property’s carbon footprint and energy costs, especially when paired with good insulation. For example, air source heat pumps can achieve efficiencies of 300-400%, meaning they produce 3-4 units of heat for every unit of electricity consumed. This is a must for long-term energy savings and environmental impact.

Insulation Measures

Insulation is the bedrock of energy efficiency, preventing heat from escaping in winter and entering in summer.

Advance Energy highlights its expertise in this fundamental area.

Various Insulation Types: While the website broadly mentions “insulation,” customer testimonials specifically refer to “internal wall insulation.” This implies they offer a range of insulation solutions, which could include:
- Loft Insulation: One of the most cost-effective ways to reduce heat loss, with typical savings of 25% of a home’s heating bill.
- Cavity Wall Insulation: Filling the gap between inner and outer walls can save around 15% on heating costs.
- Solid Wall Insulation Internal/External: More expensive but highly effective for properties without cavity walls, potentially reducing heat loss by 45%.
The offer of a “no-obligation chat” with experts suggests they tailor insulation recommendations based on a property’s specific needs and existing structure.

Energy Assessments & Reports

Understanding a home’s current energy performance is critical before implementing upgrades.

Advance Energy provides services to assess and certify this performance.

Energy Performance Certificates EPC: These are legally required when a property is built, sold, or rented in the UK. An EPC rates a property’s energy efficiency from A most efficient to G least efficient. Advance Energy offering this service means they can provide a baseline assessment and likely advise on improvements needed to boost the rating. A higher EPC rating can significantly increase property value, with some studies showing an average increase of £16,000 for properties moving from band G to A/B.
SAP Assessments: Standard Assessment Procedure SAP ratings are used to calculate the energy performance of new dwellings and conversions. This indicates Advance Energy works with new builds or properties undergoing significant refurbishment, ensuring they meet current energy efficiency standards.
MEES Reports: Minimum Energy Efficiency Standards MEES reports are crucial for landlords, ensuring rental properties meet a minimum EPC rating currently E for most properties. This service helps landlords comply with regulations and avoid penalties.
ECO Retrofit Assessments: This is directly linked to the ECO funding scheme. A retrofit assessment evaluates a property’s suitability for energy efficiency improvements under the ECO program, identifying specific measures that qualify for funding. This assessment is vital for homeowners seeking to leverage government grants.

Understanding ECO Funding & Qualification

The cornerstone of Advanceenergy.co.uk’s value proposition is its connection to government funding, specifically through the Energy Company Obligation ECO scheme.

This program is designed to help low-income households and those in vulnerable circumstances improve their home energy efficiency.

Understanding how this funding works and who qualifies is paramount for potential customers.

What is ECO Funding?

The Energy Company Obligation ECO is a UK government scheme requiring large energy suppliers to deliver energy efficiency measures to domestic premises. Its primary goal is to combat fuel poverty and reduce carbon emissions. Under ECO, eligible households can receive grants to cover the costs of installing insulation, new boilers, heat pumps, and other energy-saving improvements. The funding isn’t a direct payment to the homeowner. rather, it typically subsidizes or fully covers the installation costs delivered by approved installers like Advance Energy. Since its inception, the ECO scheme has delivered over 3.5 million energy efficiency measures to more than 2.4 million homes across the UK.

Eligibility Criteria for ECO Funding

Qualification for ECO funding is usually tied to specific benefits or household circumstances.

While Advance Energy’s website prompts users to “See if you qualify today by filling out our quick form,” generally, eligibility often includes:

Receipt of specific benefits: This commonly includes Universal Credit, Income-based Jobseeker’s Allowance JSA, Income Support IS, Working Tax Credit WTC, Child Tax Credit CTC, Pension Credit Guarantee Credit, and Pension Credit Savings Credit.
Property Type: The type of property can also play a role, with less energy-efficient homes often prioritized.
Household Income: For some strands of ECO, a low household income threshold might be a qualifying factor, even without specific benefits.

It’s crucial for individuals to understand that while Advance Energy facilitates access, the actual qualification criteria are set by the government scheme. They act as the conduit, assessing your eligibility against these national guidelines. The website’s quick form is designed to gather initial information to determine if you meet these fundamental criteria.

The Application Process for Funding

Advanceenergy.co.uk simplifies the application process to a “quick form.” Based on typical ECO scheme pathways, the process likely involves:

Initial Qualification Form: You fill out their online form with basic personal and property details, and information on any benefits received.
Contact and Assessment: If you appear to qualify, Advance Energy likely contacts you for a more detailed discussion and to arrange a free energy consultation and a retrofit assessment. This assessment is critical for identifying eligible measures and determining the exact funding amount.
Survey and Quotation: A surveyor will visit your home to identify the most suitable energy efficiency measures and provide a no-obligation quote, outlining what measures are covered by the funding and any potential homeowner contribution.
Installation and Certification: Upon agreement, Advance Energy schedules and completes the installation of the approved measures. Post-installation, relevant certifications like EPC updates are provided.

It’s important to note that the funding is directly tied to the installation of qualifying measures. You don’t receive the £20,000 directly. it’s the potential value of the funded improvements.

Advanceenergy.co.uk Pros & Cons

Like any service provider, Advanceenergy.co.uk presents a mix of advantages and areas where potential customers might need to seek more clarity.

It’s essential to weigh these factors before committing to their services.

Advantages of Using Advanceenergy.co.uk

Access to Government Funding: This is arguably their biggest selling point. Their focus on connecting homeowners with up to £20,000 in ECO funding can significantly reduce or even eliminate the out-of-pocket cost of energy efficiency upgrades. For many, this makes otherwise unaffordable improvements accessible. The ECO scheme has been instrumental in improving over 2.4 million homes in the UK since its inception.
Comprehensive Service Offering: They cover a range of essential energy efficiency measures, including various heating solutions gas boilers, heat pumps and insulation types. This allows homeowners to address multiple areas of energy loss through a single provider.
Expert Assessments: The provision of EPC, SAP, MEES, and ECO Retrofit assessments demonstrates a commitment to professional evaluation. These assessments are critical for understanding a property’s current energy performance and identifying the most impactful improvements.
Customer Testimonials: The website features positive testimonials highlighting “Professional Service,” “Efficient Service,” and “Highly Recommend!” These anecdotes, if genuine, suggest a track record of customer satisfaction regarding punctuality, politeness, and quality of work. For example, Faye from Bristol praised their “super professional, tidy, and really polite” fitters.
Ease of Initial Inquiry: The “quick form” for qualification simplifies the first step, making it easy for interested individuals to check their potential eligibility without a lengthy commitment.
Welsh Government Support: Mentioning support from the Welsh Government, including engagement with the Economics Minister, suggests a degree of legitimacy and recognition within the industry. This institutional backing can instill confidence.

Potential Considerations and Areas for More Information

Funding Specifics: While the £20,000 figure is prominent, the exact conditions and limitations of the funding are not immediately clear on the homepage. Users need to go through the qualification process to understand how much of their specific project might be covered. It’s crucial for homeowners to confirm what percentage of the total project cost the funding is expected to cover, as sometimes there might be a remaining homeowner contribution.
Service Area Limitations: Although not explicitly stated on the homepage, it’s common for energy efficiency installers to have specific geographical service areas. While testimonials mention Bristol and Cardiff, it’s wise for potential customers outside these regions to confirm if they are served.
Brand Authority beyond Testimonials: While they mention features on ITV & BBC News, direct links or specific programs are not provided on the homepage. This makes it challenging to verify the context or extent of these features independently. Stronger, verifiable external references could enhance trust.
Detailed Product Information: While they mention “latest in heat pump technology” and general insulation, specific brands, models, or types of insulation materials aren’t detailed. For homeowners who prefer to research specific products, this information might be missing.
Complaint Resolution Process: While positive testimonials are present, information on how they handle customer complaints or issues, if they arise, isn’t immediately visible. A clear process for redress can build confidence.
Pricing Transparency Beyond Funding: For services not covered by the ECO grant, or if a homeowner doesn’t qualify, the website doesn’t offer any indicative pricing. This is standard for bespoke services but means initial cost estimates require direct engagement.

Advanceenergy.co.uk Alternatives

When considering home energy efficiency improvements, it’s always wise to explore multiple options.

While Advanceenergy.co.uk focuses heavily on government funding, particularly the ECO scheme, there are other avenues and providers that homeowners can investigate.

The key is to find a solution that aligns with your specific needs, budget, and eligibility for various support schemes.

Other ECO Scheme Installers

Advance Energy is one of many companies accredited to deliver measures under the ECO scheme.

Many large and small installers across the UK participate in the program.

National Energy Action NEA: While not an installer, NEA is a national charity working to end fuel poverty. They can often provide impartial advice and direct you to local installers who are participating in the ECO scheme.
Local Authorities: Many local councils run their own energy efficiency initiatives or can provide lists of approved installers working in your area under schemes like ECO or other regional grants. For example, some councils have secured additional funding for schemes like the Local Authority Delivery LAD scheme, which aims to improve the energy efficiency of homes of low-income households.
Direct from Energy Suppliers: The major energy suppliers are obligated to deliver the ECO scheme. You can often contact your own energy provider directly to see if you qualify for any of their ECO-funded measures. Examples include British Gas, E.ON, ScottishPower, and EDF.

Non-ECO Focused Energy Efficiency Companies

If you don’t qualify for ECO funding or are looking for specific types of upgrades, many companies operate outside the direct ECO framework.

Local Builders and Insulation Specialists: For specific measures like loft insulation or cavity wall insulation, local builders or dedicated insulation companies might offer competitive pricing, especially if you’re not seeking a grant.
Heating and Boiler Installation Companies: For new boilers or heat pumps, numerous reputable heating engineers and companies specialize in these installations. They can provide quotes for various brands and models. Look for companies accredited by bodies like Gas Safe Register for gas boilers or MCS Microgeneration Certification Scheme for heat pumps.
Renewable Energy Installers: For solar panels, battery storage, or ground source heat pumps, specialized renewable energy companies are often the best choice. They can offer a broader range of high-tech solutions.

Government and Charity Advice Services

For impartial advice on energy efficiency and potential funding, these resources are invaluable:

Energy Saving Trust: A leading organization providing expert, impartial advice on saving energy. Their website is a treasure trove of information on insulation, heating, renewable energy, and available grants. They regularly publish data, for instance, estimating that a typical semi-detached house can save around £310 annually by installing cavity wall and loft insulation.
Citizens Advice: Can provide general guidance on energy bills, government schemes, and help you understand your rights as a consumer.
GOV.UK Website: The official government website often has up-to-date information on national energy efficiency schemes and how to apply.

When comparing alternatives, consider the following:

Accreditations: Ensure any installer is properly accredited e.g., PAS 2035/2030 for retrofit, Gas Safe for boilers, MCS for renewables.
Reviews and Reputation: Check independent review sites like Trustpilot, Google Reviews, or local forums.
Quotations: Always get multiple quotes for any significant home improvement work to ensure you’re getting a fair price.
Contract and Warranty: Understand the terms of the contract, what’s covered by warranties, and the after-sales service.

Customer Feedback and Reputation

Advanceenergy.co.uk prominently features customer feedback on its homepage, which is a common practice for service-based businesses.

These testimonials provide a glimpse into the customer experience, often highlighting specific aspects of the service.

Analysis of On-Site Testimonials

The testimonials provided on the Advanceenergy.co.uk website are overwhelmingly positive, focusing on professionalism, efficiency, and politeness of staff.

“Professional Service” Faye, Bristol: This review specifically praises Luke and Ross for fitting internal wall insulation. Key phrases include “super professional, tidy, and really polite,” and an appreciation for ensuring satisfaction with the finished product. This speaks to the installation team’s conduct and attention to detail.
“Efficient Service” Dave, Cardiff: Dave highlights the speed of service, stating the work was “done within a couple of weeks” and that fitters were “polite and did the job faster than I expected.” This indicates good project management and effective execution.
“Highly Recommend!” Rhian, Newport: This feedback concerns a boiler fitting by Steve and Mark, again emphasizing “Polite, efficient,” and concluding with a strong recommendation.

These testimonials, if representative, suggest that Advance Energy maintains a high standard of customer interaction and operational efficiency during the installation phase.

They consistently point to a positive experience with the on-site teams.

External Review Platforms

While the website mentions “Trustpilot” and encourages users to leave reviews, it doesn’t directly link to their Trustpilot profile on the homepage where the score would be visible.

To get a comprehensive view of a company’s reputation, it’s crucial to consult independent review platforms like Trustpilot, Google Reviews, and others.

Trustpilot: As of my last check, Advance Energy Services advanceenergy.co.uk has a presence on Trustpilot. Review scores on such platforms can fluctuate, but a high overall rating e.g., 4 stars out of 5 or higher based on a significant number of reviews typically indicates a generally positive customer experience. Reviews often mirror the themes found on their own site, praising professionalism, efficiency, and communication, but may also include criticisms related to scheduling, specific issues with installations, or post-service support if any arise. For example, a company with an “Excellent” rating on Trustpilot typically has a score of 4.5 stars or higher based on thousands of reviews.
Google Reviews: Google My Business profiles for local service providers often contain reviews that offer insights into specific branch performance or overall company reputation. These reviews can sometimes be more granular, mentioning specific installers or local office interactions.

Considerations for Evaluating Reputation

When looking at customer feedback, consider:

Volume of Reviews: A higher number of reviews provides a more reliable average.
Recency of Reviews: Recent reviews are more indicative of current service quality.
Balance of Feedback: A mix of feedback, even with some constructive criticism, can be more realistic than uniformly perfect scores, as long as the company responds professionally to negative feedback.
Company Responses: How a company responds to both positive and negative reviews on external platforms can tell you a lot about their customer service commitment.

Overall, the on-site testimonials paint a positive picture of Advanceenergy.co.uk’s service delivery.

For a complete understanding, potential customers should actively seek out and analyze reviews on independent platforms to form a well-rounded opinion.

Financial Aspects: Pricing and Government Funding

Navigating the financial side of home energy improvements can be complex, especially with government funding schemes involved.

Advanceenergy.co.uk positions itself as a gateway to making these upgrades affordable, primarily through the ECO scheme.

The Role of Government Funding ECO

As discussed, the core of Advanceenergy.co.uk’s financial model for customers seems to revolve around the Energy Company Obligation ECO scheme. This isn’t a direct cash grant to the homeowner but rather a subsidy that covers some or all of the installation costs for eligible energy efficiency measures.

“Up to £20,000 in government funding!”: This figure is a maximum potential value of the works that could be funded under the ECO scheme, not a guaranteed cash payout to every applicant. The actual amount of funding depends on several factors:
- Household Eligibility: Whether the household meets the specific benefit or income criteria.
- Property Type and Current EPC Rating: Less efficient homes often qualify for more extensive measures.
- Recommended Measures: The specific insulation, heating, or renewable energy installations deemed appropriate and eligible for funding.
- Cost of Measures: The actual market cost of installing these specific improvements.

The funding is typically paid directly by the energy supplier who has the ECO obligation to the installer Advance Energy, effectively reducing or eliminating the homeowner’s direct expense. For example, for properties in Bands F or G on their EPC, the ECO scheme can sometimes cover 100% of the cost for measures like loft or cavity wall insulation, or a significant portion for more expensive upgrades like heat pumps.

How Pricing Works Beyond Funding

For homeowners who do not qualify for the ECO scheme, or for measures that are not fully covered by the grant, Advanceenergy.co.uk does not provide explicit pricing on its website.

This is typical for bespoke home improvement services, where costs vary significantly based on:

Type of Measure: A new boiler installation will have a different cost than loft insulation. Heat pumps, for instance, can range from £8,000 to £18,000 for an air source heat pump installation, depending on the property size and complexity.
Property Size and Complexity: Larger homes or those with difficult access will incur higher installation costs.
Specific Products Chosen: Different brands or models of boilers, heat pumps, or insulation materials have varying price points.
Additional Works: Any unforeseen structural repairs or preparatory work required before installation would add to the cost.

Getting a Quote: The Next Step

The process for obtaining a pricing estimate or understanding the funded amount is through their consultation and assessment process:

Initial Qualification: The “quick form” assesses your potential eligibility for ECO funding.
Free Energy Consultation: If deemed eligible, Advance Energy likely offers a free consultation to discuss your needs and property specifics.
Retrofit Assessment: This professional assessment is crucial. It identifies suitable measures and estimates the potential cost and the portion that could be covered by funding. This is where you would get a clear understanding of any potential contribution required from you.

It’s vital for customers to get a detailed, written quotation that clearly outlines:

The total cost of the proposed works.
The amount of funding secured.
Any remaining balance to be paid by the homeowner.
Payment terms and schedule.
Warranty information for both products and workmanship.

Transparency in these financial details is key to a positive customer experience, ensuring there are no surprises down the line.

While the promise of funding is attractive, a clear understanding of all financial implications is essential before proceeding with any work.

Common Questions About Home Energy Efficiency

Beyond direct reviews of Advanceenergy.co.uk, potential customers often have broader questions about home energy efficiency, the benefits, and the process. Addressing these provides valuable context.

Why is Home Energy Efficiency Important?

Improving home energy efficiency is crucial for several compelling reasons, benefiting both homeowners and the environment.

Reduced Energy Bills: This is often the primary motivator for homeowners. By reducing heat loss and optimizing heating systems, less energy is consumed, leading to significantly lower monthly utility bills. For example, a well-insulated home can see heating costs reduced by 20-40%.
Increased Home Comfort: A well-insulated and energy-efficient home is more comfortable. It eliminates drafts, reduces cold spots, and maintains a more consistent internal temperature, creating a cozier living environment.
Environmental Impact: Less energy consumption means a reduced carbon footprint. Homes are a major contributor to greenhouse gas emissions, so improving efficiency directly supports efforts to combat climate change. The UK government aims to reduce emissions by 78% by 2035 compared to 1990 levels, and home energy efficiency plays a significant role in achieving this.
Increased Property Value: Energy-efficient homes are more attractive to buyers and renters. Properties with higher Energy Performance Certificate EPC ratings often command higher prices and rent. Research from Nationwide Building Society in 2022 indicated that improving a home’s EPC rating from G to C could increase its value by around 1.7%.
Energy Security: Relying less on external energy sources or volatile global markets contributes to national energy security and resilience.

What are the Most Effective Energy Efficiency Upgrades?

While the “best” upgrade depends on your specific home, some measures consistently offer high returns on investment and energy savings.

Insulation Loft, Cavity Wall, Solid Wall: Often the most cost-effective starting point. Loft insulation alone can save up to 25% of a home’s heat loss, while cavity wall insulation can save around 15%.
Efficient Heating Systems Boilers, Heat Pumps: Upgrading an old, inefficient boiler to a modern condensing boiler can save significant amounts on gas bills. Installing a heat pump, particularly an air source heat pump, can provide highly efficient heating and hot water, especially when replacing electric or old fossil fuel systems. The average lifespan of a modern gas boiler is typically 10-15 years, and upgrading from an old inefficient model can significantly improve efficiency.
Double Glazing: Replacing single-pane windows with double or triple glazing significantly reduces heat loss through windows, which can account for 10-25% of a home’s heat loss.
Draught Proofing: Simple and inexpensive, sealing gaps around windows, doors, and floorboards can prevent significant heat loss. This can save around £45 per year on energy bills for an average semi-detached home.
Smart Thermostats: These devices allow for precise control over heating, often learning your habits and optimizing schedules, leading to further savings.

How Long Do Energy Efficiency Improvements Last?

The lifespan of energy efficiency measures varies significantly:

Loft Insulation: Can last for at least 40 years, often for the lifetime of the property, provided it remains dry and undisturbed.
Cavity Wall Insulation: Designed to last for the lifetime of the building, generally 50-100 years, if properly installed.
Gas Boilers: Typically last 10 to 15 years before needing replacement. Regular servicing can extend their life.
Heat Pumps: Generally have a longer lifespan than boilers, often lasting 15 to 20 years or more.
Double Glazing: Can last anywhere from 20 to 35 years, depending on the quality of the units and installation.

Understanding the expected lifespan helps in assessing the long-term return on investment for any given improvement.

How to Cancel advanceenergy.co.uk Services If Applicable

While Advanceenergy.co.uk focuses on installations and securing government funding, understanding their cancellation policy, particularly if you’ve entered into a contract or applied for funding, is crucial.

This section addresses potential scenarios for cancellation.

Before Service Commencement

If you have applied for funding or received a consultation but have not yet signed a contract for installation or had any work commence, cancelling should be relatively straightforward.

Cooling-Off Period: Under UK consumer law specifically the Consumer Contracts Regulations 2013, for contracts signed in your home or off-premises, you typically have a 14-day cooling-off period during which you can cancel without penalty. Advance Energy, like any reputable company, should adhere to this. It’s vital to check any documentation they provide regarding this.
Direct Contact: The most effective way to cancel at this stage is to contact them directly using the contact details provided on their website:
- Phone: 0333 3054 054
- Email: [email protected]
- Written Communication: Always follow up any phone conversation with an email or letter to create a written record of your cancellation request. State clearly that you wish to withdraw your application or cancel any pending agreement.

After Contract Signing or Work Commenced

If a contract has been signed and work has already begun, cancellation becomes more complex and may involve financial implications.

Contractual Obligations: Review the specific terms and conditions of the contract you signed with Advance Energy. This document should outline cancellation policies, any charges for work already completed, or materials ordered/delivered.
Partial Completion: If work is partially complete, you might be liable for the cost of the work done and any non-refundable costs incurred by Advance Energy e.g., custom-ordered materials.
Dispute Resolution: If you are cancelling due to a dispute or dissatisfaction with the service, it’s important to document all issues and communicate them clearly. If an amicable resolution isn’t possible, you might need to explore consumer dispute resolution services.
Funding Implications: If your project is tied to ECO funding, cancelling after the funding has been approved or partially disbursed could have implications. The funding is typically conditional on the completion of the energy efficiency measures. You would need to clarify with Advance Energy how a cancellation impacts the funding agreement.

How to Officially Cancel

To ensure a smooth cancellation process and protect yourself, follow these steps:

Review Documentation: Carefully read any contracts, proposals, or terms and conditions you received from Advance Energy. Look for clauses related to cancellation, deposits, and refunds.
Contact Them Promptly: As soon as you decide to cancel, contact Advance Energy using their official channels.
Provide Written Notice: Even if you call, send a follow-up email or letter. Include:
- Your full name and address.
- Reference numbers e.g., proposal number, customer ID.
- A clear statement that you wish to cancel the service.
- The date of your original agreement or application.
- Reason for cancellation optional, but can be helpful.
Request Confirmation: Ask for written confirmation of your cancellation.
Keep Records: Retain copies of all communications, emails, and any cancellation confirmations.

For service providers like Advanceenergy.co.uk, a professional approach to cancellations is expected.

However, the exact process and any associated costs will depend on the stage of your agreement and the specific terms you signed.

Frequently Asked Questions

What does Advanceenergy.co.uk do?

Advanceenergy.co.uk is a service provider that helps homeowners in the UK improve their home energy efficiency by offering heating and insulation installations.

They also specialize in connecting eligible households with government funding, primarily through the ECO scheme, to cover the costs of these upgrades.

Is Advanceenergy.co.uk a legitimate company?

Yes, based on the information provided on their website, Advanceenergy.co.uk appears to be a legitimate company registered in England and Wales, company number: 10423068 focused on home energy efficiency and government funding schemes.

They feature customer testimonials and mention being featured on ITV & BBC News.

How can I qualify for the £20,000 government funding mentioned by Advanceenergy.co.uk?

To qualify for the government funding likely through the ECO scheme, you typically need to meet specific criteria, often related to receiving certain benefits e.g., Universal Credit, Pension Credit or having a low household income.

Advanceenergy.co.uk’s website directs you to fill out a “quick form” to check your eligibility.

What types of energy efficiency measures does Advanceenergy.co.uk offer?

Advanceenergy.co.uk offers various measures, including gas boiler installations and replacements, heat pump installations, and different types of insulation such as internal wall insulation, and likely loft and cavity wall insulation. They also provide energy assessments like EPCs and ECO Retrofit Assessments.

What is an EPC, and why is it important?

An EPC Energy Performance Certificate rates a property’s energy efficiency from A most efficient to G least efficient. It’s legally required when a property is built, sold, or rented in the UK.

An EPC provides a baseline of your home’s energy performance and can guide improvements to save energy and increase property value.

Can I get a free energy consultation from Advanceenergy.co.uk?

Yes, the website explicitly states that you can “Receive a free energy consultation!” This consultation would likely assess your property’s needs and discuss potential energy efficiency upgrades.

Does Advanceenergy.co.uk install solar panels?

Based on the services listed on their homepage Heating & Insulation, Heatpumps, Energy Assessments, solar panel installation is not explicitly mentioned.

Their primary focus appears to be on heating and insulation measures.

What areas does Advanceenergy.co.uk serve?

The testimonials on their website mention customers from Bristol, Cardiff, and Newport, suggesting they serve areas in South Wales and potentially the South West of England.

It is best to contact them directly to confirm if they cover your specific postcode.

How long does it take for Advanceenergy.co.uk to complete an installation?

Customer testimonials indicate an efficient service, with one mentioning work “done within a couple of weeks.” However, the exact timeframe can vary depending on the complexity of the installation, scheduling, and product availability.

Do I have to pay anything if I qualify for government funding?

The government funding ECO typically subsidizes or fully covers the cost of eligible energy efficiency measures.

While it aims to reduce or eliminate out-of-pocket expenses for qualified households, it’s essential to get a clear, written quote from Advanceenergy.co.uk outlining any potential homeowner contribution before work commences.

How can I contact Advanceenergy.co.uk?

You can contact Advanceenergy.co.uk by phone at 0333 3054 054 or by email at [email protected].

Their registered address is Coptic House, Mount Square, Cardiff, CF10 5EE.

What if I don’t qualify for the ECO funding?

If you don’t qualify for the ECO funding, Advanceenergy.co.uk may still offer their heating and insulation services on a paid basis.

You would need to request a direct quote for the work you are interested in.

Are there any other government grants for energy efficiency besides ECO?

Yes, the UK government occasionally introduces other schemes or grants, often regional or temporary, to support energy efficiency upgrades.

It’s always advisable to check the official GOV.UK website or the Energy Saving Trust for the latest information on available grants and support.

What is an ECO Retrofit Assessment?

An ECO Retrofit Assessment is a detailed evaluation of your property to determine its suitability for energy efficiency improvements under the ECO scheme.

It identifies specific measures that qualify for funding and helps in planning the most effective upgrades.

What does “MEES Reports” mean?

MEES stands for Minimum Energy Efficiency Standards.

MEES Reports are relevant for landlords and refer to assessments that ensure rented properties meet a minimum EPC rating currently E for most properties to comply with regulations.

How reliable are heat pumps offered by Advanceenergy.co.uk?

Advanceenergy.co.uk states they use “the latest in heat pump technology.” Modern heat pumps are highly reliable and efficient, typically lasting 15-20 years.

Their efficiency can be up to 400%, meaning they produce significantly more heat energy than the electrical energy they consume.

Can I cancel my application or service with Advanceenergy.co.uk?

Yes, if you wish to cancel an application or service, you should contact Advanceenergy.co.uk directly.

If you are within a 14-day cooling-off period for contracts signed off-premises, you can generally cancel without penalty.

Always get written confirmation of your cancellation.

What is the typical lifespan of energy efficiency improvements like insulation?

Loft insulation can last for at least 40 years, and cavity wall insulation is designed to last for the lifetime of the building 50-100 years if properly installed.

Gas boilers typically last 10-15 years, while heat pumps often last 15-20 years.

What happens after I fill out the quick form on Advanceenergy.co.uk?

After filling out the quick form, Advanceenergy.co.uk will likely review your information to assess your potential eligibility for funding.

If you appear to qualify, they will probably contact you for a more detailed consultation and to arrange a home assessment.

Does Advanceenergy.co.uk have a Trustpilot score?

The website indicates they are on Trustpilot and encourages reviews.

To see their current Trustpilot score and read external customer reviews, you would need to visit Trustpilot.com and search for “Advance Energy Services” or “advanceenergy.co.uk”.

Advanceenergy.co.uk Reviews