asaptickets.com FAQ

What is Asaptickets.com?

Asaptickets.com is an online travel agency that specializes in offering discounted airfares, particularly for international and premium class (business, first class) travel, often through “unpublished fares” secured via consolidator relationships.

It operates with a model that relies on customers contacting their travel agents by phone to get quotes and book flights, rather than offering direct online booking with immediate price visibility.

Is Asaptickets.com a legitimate company?

Yes, Asaptickets.com is a legitimate business entity that has been operating since 2001 and is owned by International Travel Network (ITN). They do book flights and provide travel services.

However, their legitimacy as a reliable and customer-friendly service provider is frequently questioned due to widespread complaints about their customer service, particularly concerning refunds and cancellations. hosting.com Customer Support Review

How does Asaptickets.com get cheap tickets?

Asaptickets.com claims to get cheap tickets by accessing “unpublished fares” or “consolidator fares.” These are discounted fares that airlines sell in bulk to consolidators, which are then resold to travel agencies like Asaptickets.com.

These fares are typically not available through public search engines or airline websites and often come with more restrictive terms.

Can I book flights directly on the Asaptickets.com website?

No, you generally cannot book flights directly on the Asaptickets.com website with immediate price display and confirmation.

While the site allows you to search for flights and submit inquiry forms, the process always funnels you to speak with a travel agent over the phone to get a quote and complete the booking.

What are the most common complaints about Asaptickets.com?

The most common complaints about Asaptickets.com revolve around extremely long delays or outright denial of refunds for canceled flights, unresponsive customer service, difficulty reaching agents after booking, and allegedly misleading information about fare rules or cancellation policies. hosting.com Features

Is Asaptickets.com safe to use for my travel bookings?

While the website uses security measures like SSL encryption (indicated by Cloudflare) for data transmission, the safety of using Asaptickets.com is primarily questioned due to the significant risks associated with its customer service and refund practices.

Many users report financial losses or extreme frustration when issues arise, making it a risky choice for those prioritizing hassle-free support.

How do I contact Asaptickets.com customer support?

Asaptickets.com’s primary customer support channel is through phone.

Their phone numbers are prominently displayed on their website.

They also typically have online contact forms, but direct email support for ongoing issues may be less responsive. Fireflies.ai Login Guide

What is the refund policy for Asaptickets.com?

Asaptickets.com’s refund policy is often cited as a major point of contention.

While their terms state refunds are subject to airline rules and internal processing fees, numerous customer reviews indicate significant delays (months or even over a year) or outright denials of eligible refunds, leading to widespread dissatisfaction.

How long does it take to get a refund from Asaptickets.com?

Based on customer complaints, getting a refund from Asaptickets.com can take an exceptionally long time, often several months to over a year, if it is processed at all.

Many customers report never receiving their promised refunds.

Who is the CEO of Asaptickets.com?

Asaptickets.com is a brand owned by International Travel Network (ITN). As such, it does not have a separate CEO. Best Handbag Alternatives to Charleskeith.com

its operations fall under the leadership of ITN’s executives.

Specific names for ITN’s top leadership are not widely publicized for their consumer-facing brands.

Are the “unpublished fares” from Asaptickets.com truly cheaper?

The “unpublished fares” can genuinely be cheaper for certain routes or premium cabins, as they come from consolidators. However, whether the final price is truly cheaper after factoring in all potential fees, restrictions, and the risk of poor customer service (especially for refunds) is highly debatable, as many customers report that the initial savings don’t outweigh the later problems.

What are the best alternatives to Asaptickets.com for booking flights?

For transparency and reliable service, the best alternatives include booking directly with airlines (e.g., Southwest Airlines, United Airlines, Delta Air Lines), or using reputable flight aggregators (Google Flights, Skyscanner, Kayak) and established Online Travel Agencies (Expedia, Booking.com).

Does Asaptickets.com have an app?

Information about a dedicated Asaptickets.com mobile app is not prominently featured or advertised on their main website, suggesting their primary interface remains their web portal and phone-based agent interactions. tripgift.com FAQ

How do Asaptickets.com reviews on Reddit compare to other sites?

Reddit discussions about Asaptickets.com largely mirror the negative sentiment found on other review platforms like Trustpilot and the Better Business Bureau.

Reddit threads often contain highly detailed personal stories of frustration, particularly concerning refund issues and poor customer service, reinforcing the widespread nature of these complaints.

What should I do if I have a problem with my Asaptickets.com booking?

If you encounter a problem, first document everything (calls, emails, agent names). Attempt to resolve it directly with Asaptickets.com.

If unsuccessful, consider disputing the charge with your credit card company (if you paid by credit card), as they offer stronger consumer protections.

Filing a complaint with the Better Business Bureau (BBB) is another option. tripgift.com Complaints & Common Issues

Is it better to book directly with the airline or through Asaptickets.com?

For most travelers, especially if prioritizing transparency, ease of changes/cancellations, and reliable customer service, booking directly with the airline is almost always the better and safer option.

While Asaptickets.com might offer some “deals,” the potential for significant issues often outweighs the perceived savings.

Does Asaptickets.com charge extra fees?

Yes, Asaptickets.com has been reported by numerous customers to charge their own service fees, processing fees, or cancellation fees, which can be applied on top of any airline-imposed charges.

These fees are sometimes not clearly disclosed upfront, leading to customer dissatisfaction.

How long has Asaptickets.com been in business?

The Asaptickets.com domain was created on December 26, 2001, meaning the company has been operating for over two decades. tripgift.com Reddit Discussions – What Real Users Think

Its parent company, International Travel Network (ITN), has been in business since 1994.

Can Asaptickets.com change my flight itinerary without my consent?

Asaptickets.com, like other travel agencies, can facilitate changes requested by the airline (e.g., schedule changes, cancellations). However, they are generally required to inform you of significant changes.

Customer complaints suggest issues arise when Asaptickets.com is slow to communicate these changes or fails to offer adequate assistance in finding alternatives.

Are there any positive reviews for Asaptickets.com?

Yes, there are some positive reviews for Asaptickets.com, typically from customers who had a smooth, uncomplicated booking where no changes or cancellations were needed.

These users often praise the initial agent contact or perceived savings. Is charleskeith.com Legit?

However, these positive experiences are significantly outnumbered by the volume and severity of negative complaints, especially regarding post-booking support.