Azdostaviam.com Review

Based on looking at the website Azdostaviam.com, it appears to be a logistics and shipping service primarily focused on facilitating imports from the UK to Bulgaria.

While the service itself, which involves package forwarding and customs representation, is not inherently problematic, a thorough review reveals areas where transparency and clear information fall short, raising some concerns for users seeking reliable and ethical services.

Here’s an overall review summary:

• Overall Legitimacy: Appears to be a real company offering logistics services, but with significant gaps in readily available information.
• Service Offering: Specializes in UK-to-Bulgaria shipments, including personal property relocation and commercial imports. They also offer customs representation.
• Transparency: Lacks clear pricing structures upfront for all services, and detailed terms and conditions are not immediately obvious or comprehensive.
• Customer Support: Provides contact numbers and email, but the overall ease of access to comprehensive support documentation is limited.
• Ethical Considerations from an Islamic perspective: The service itself is permissible as it involves logistics and trade. However, the lack of transparency in pricing and comprehensive terms could lead to ambiguity, which is discouraged in Islamic financial dealings. Clear, upfront agreements are paramount.

The website provides a glimpse into how their service works: registration, shopping online with their UK office as the delivery point, and then home delivery in Bulgaria.

They also detail procedures for importing goods for legal entities and duty-free import for permanent relocation.

Crucially, they offer customs representation, which simplifies the process for individuals receiving goods from outside the EU, addressing customs declarations, documents, and payments.

However, the absence of a clear, comprehensive pricing breakdown for all services, including their customs representation fees, is a notable drawback.

Furthermore, while they mention “Terms of Use and Privacy Policy,” the immediate clarity and accessibility of these crucial documents could be improved for international users.

In ethical transactions, especially in an Islamic context, clarity and transparency regarding all costs, terms, and conditions are non-negotiable to avoid ambiguity and potential disputes.

Here are some alternatives for international shipping and logistics, focusing on reputable, transparent services:

• DHL Express: A global leader in express delivery and logistics, known for its extensive network, reliable tracking, and transparent pricing.
  • Key Features: Global express parcel and freight shipping, comprehensive tracking, customs clearance services, e-commerce solutions.
  • Average Price: Varies widely based on package size, weight, destination, and service speed. Generally considered a premium service.
  • Pros: Highly reliable, excellent global coverage, advanced tracking, professional customer service.
  • Cons: Can be more expensive than other options, especially for smaller or less urgent shipments.
• FedEx: Another prominent global courier, offering a wide range of shipping services, including international freight and parcel delivery.
  • Key Features: Express international shipping, freight services, customs brokerage, supply chain solutions.
  • Average Price: Competitive with DHL. prices depend on service level, weight, and destination.
  • Pros: Strong global presence, reliable, good tracking, diverse service offerings for various needs.
  • Cons: Pricing can be complex, and some services may be more expensive for specific routes.
• UPS: A major player in package delivery and logistics, providing international shipping, freight, and supply chain management.
  • Key Features: Worldwide shipping services, freight forwarding, customs clearance, robust tracking.
  • Average Price: Comparable to FedEx and DHL, with options for different budgets and delivery speeds.
  • Pros: Extensive global network, strong reputation for reliability, comprehensive tracking, good for business and individual shipments.
  • Cons: Pricing can be high for urgent international deliveries, and some users report less flexible pickup options.
• Aramex: A global logistics and transportation solutions provider, particularly strong in the Middle East and emerging markets.
  • Key Features: International express delivery, freight forwarding, e-commerce solutions, Shop and Ship service for international online shopping.
  • Average Price: Generally competitive, offering a good balance between cost and service quality.
  • Pros: Strong presence in key regions, efficient customs processing, good for e-commerce, reliable.
  • Cons: Global network might not be as extensive as the “big three” DHL, FedEx, UPS in all parts of the world.
• MyUS: A package forwarding service that provides a US address for international shoppers, consolidating packages and shipping them globally.
  • Key Features: US shipping address, package consolidation, re-packaging, international shipping to over 200 countries, customs documentation assistance.
  • Average Price: Membership fees optional, but offers savings plus shipping costs based on weight and destination.
  • Pros: Saves money by consolidating multiple purchases, access to US-only stores, good customer service.
  • Cons: Requires an extra step in the shipping process, can take longer than direct international shipping.
• Shipito: Similar to MyUS, Shipito offers package forwarding services from the US and Europe to international customers.
  • Key Features: US and European shipping addresses, package consolidation, package repacking, customs form assistance, various shipping carrier options.
  • Average Price: Membership options available, plus shipping fees based on weight, dimensions, and chosen carrier.
  • Pros: Multiple warehouse locations US and Europe, flexible shipping options, good for international online shoppers.
  • Cons: Can be confusing for first-time users, costs can add up if not consolidating packages efficiently.
• Borderlinx: Provides international shipping addresses in major shopping hubs US, UK, Germany and ships globally.
  • Key Features: Virtual shipping addresses, package consolidation, duty and tax calculation, international shipping services.
  • Average Price: Fees based on membership plans and shipping costs, often with upfront duty and tax calculation.
  • Pros: Predictable costs with upfront duty/tax, access to international online retailers, convenient.
  • Cons: Service availability may vary by country, and some users report slower processing times compared to direct shipping.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Azdostaviam.com Review & First Look

The website’s primary function revolves around facilitating the import of goods from the UK to Bulgaria, offering a comprehensive service that includes package forwarding and, notably, customs representation.

This is a critical offering given the complexities of importing from a “third country” like the UK into the EU.

Understanding the Service Model

The core service works in three straightforward steps:

• Registration: Users create an account to obtain a unique code linked to their address. This code is essential for identifying their packages.
• Online Shopping: Customers shop from UK online stores and direct deliveries to one of Azdostaviam’s UK offices, ensuring their unique code is included in the address field.
• Delivery to Home: Azdostaviam then handles the logistics of delivering the packages directly to the customer’s home in Bulgaria.

This model is designed to simplify international online shopping and parcel delivery, eliminating the need for individuals to navigate complex international shipping processes themselves.

Navigating Post-Brexit Import Challenges

One of Azdostaviam.com’s key value propositions lies in its ability to address the import challenges that arose after the UK’s departure from the EU.

With the UK now treated as a “third country,” all customs rules for importing goods from non-EU nations apply.

This means additional fees and documentation are required.

For legal entities aiming to import goods for commercial purposes, the website highlights the necessary documentation:

• Export Invoice: Essential for declaring the value of goods.
• EORI Number Seller: The Economic Operator Registration and Identification number of the seller in the UK.
• EORI Number Recipient: The EORI number of the recipient company in Bulgaria.
• T1 Export Certificate: A transit document, costing approximately £100.
• Customs Declaration English Agency: Required from a UK customs agency, costing around £65.
• Customs Declaration Bulgaria: A declaration required in Bulgaria, costing 96 BGN.
• Duty and VAT: These sums are calculated and paid in Bulgaria based on the value and customs code of the goods.

A crucial warning is issued for commercial imports: companies must inform Azdostaviam before the goods arrive at their UK address if they intend to import for business purposes. Failure to do so will prevent the goods from receiving the necessary import documents under the company’s name, and this cannot be corrected later. This stipulation underscores the importance of clear communication and planning for commercial users.

Duty-Free Import for Permanent Relocation

For individuals permanently moving from the UK to Bulgaria, Azdostaviam.com outlines the process for duty-free import of personal belongings. This is a significant benefit for expatriates. The required documents for this procedure include: Trtlmask.com Review

• Copy of ID/Passport: For identity verification.
• Proof of UK Address: To demonstrate residency in the UK.
• Brief Inventory of Shipments: A simple list of the items being imported.

This service simplifies a potentially complex and costly aspect of international relocation, making it more accessible for individuals transitioning between the two countries.

Azdostaviam.com Features

Azdostaviam.com offers several features designed to streamline the process of importing goods from the UK to Bulgaria.

These features largely revolve around simplifying customs procedures and logistics.

Customs Representation Service

One of the most prominent features highlighted on the website is their “Customs Representation” service.

This service is designed to assist recipients of international postal shipments from non-EU countries, including those ordered from online stores or received as gifts.

Navigating customs clearance can be daunting, and Azdostaviam aims to simplify this by:

• Submitting Declarations: “RIVA LOGISTIC” Ltd. likely the operating entity behind Azdostaviam.com is authorized to submit customs declarations on behalf of the client with a reduced data set for postal shipments, provided certain conditions are met.
• Conditions for Simplified Declaration:
  • Value of goods does not exceed the equivalent of 1000 EUR in BGN.
  • No application for refund or remission has been filed for the goods.
  • Goods are not subject to prohibitions or restrictions.
• Required Documents from Client: To utilize this service, clients must provide specific documents via email, fax, or at their local post office:
  • Completed and hand-signed “Declaration-Consent.”
  • Completed and hand-signed “Declaration of Value.”
  • Order from the website or an invoice matching the tracking number.
  • Commercial document detailing description, value, and delivery terms of the goods.
  • Bank card statement showing payment.

Advantages of Customs Representation

The website lists several advantages to using their customs representation service:

• Simplified Declaration Procedure:
  • No need to visit a customs office.
  • Saves time and transportation costs.
  • No electronic signature required.
  • No EORI registration needed for the client.
• Payment Facilitation: “RIVA LOGISTIC” Ltd. pays the due amounts for customs duty and VAT to the Customs Agency on behalf of the client.
• Convenient Delivery: Azdostaviam sends the package to the postal station serving the client’s address.
• Payment Upon Receipt: The client pays the due amounts for customs duty and VAT to “RIVA LOGISTIC” Ltd. at their office upon receiving the package.

This service is particularly beneficial for individuals who find customs procedures complex or time-consuming, effectively acting as an intermediary to handle the necessary paperwork and payments.

Information on Third-Country Goods

Azdostaviam also provides crucial information regarding goods received from third countries, including those from outside the EU or those originating from non-EU countries but arriving from within the EU.

They clarify that VAT and customs duties may be applicable in these scenarios. Purme.co Review

A key point emphasized is that the origin of the goods, not just the country of shipment, determines whether VAT and duty are payable.

They direct users to the Bulgarian Customs Agency website for more information, indicating a level of adherence to regulatory guidance.

Azdostaviam.com Pros & Cons

When evaluating Azdostaviam.com, it’s important to weigh both the strengths and weaknesses of their service model and website presentation.

While they offer a needed service, several areas could benefit from improvement, particularly from a transparency and ethical standpoint.

Cons

• Lack of Transparent Pricing for Core Services: This is perhaps the most significant drawback. The website details various fees associated with commercial imports T1 certificate, UK and Bulgarian customs declarations but does not clearly state the cost of their primary package forwarding service or their customs representation service beyond the duties and VAT they handle on your behalf. For ethical transactions, all service fees should be upfront and easily accessible.
  • Real-world Impact: Users cannot easily estimate the total cost of using the service before committing, which can lead to unexpected expenses and dissatisfaction.
  • Data Point: In a study by PwC, 85% of consumers expect transparency from businesses, highlighting a critical gap here.
• Limited English Content and Clarity: While some sections are translated, the core business model, detailed terms, and critical instructions are predominantly in Bulgarian. For an international shipping service, offering comprehensive English documentation is crucial for a wider audience and for clarity.
  • Impact: Non-Bulgarian speakers face a significant barrier to understanding the service fully, potentially leading to misunderstandings or errors.
  • Observation: Key documents like “Declaration-Consent” and “Declaration of Value” are mentioned but not readily available in English on the main page, though “DECLARATION OF LOAD CONTENT” is available in English as a PDF.
• Incomplete “About Us” or Company Information: The website is copyrighted to “Аз доставям- Всички права запазени © 2018,” and mentions “РИВА ЛОГИСТИК“ ООД” in the context of customs representation, but there’s no dedicated “About Us” page detailing the company’s history, mission, or team. This lack of background can diminish trust.
  • Ethical Aspect: Transparency about the operating entity builds confidence. Without it, users might question the reliability and accountability of the service.
• Customer Reviews are Undated and Unverifiable: While the website features customer testimonials, they lack dates and external verification.
  • Impact: It’s difficult to gauge how recent or authentic these reviews are, making them less impactful in building trust.
• Website Design and User Experience UX: The website has a somewhat dated design and navigation isn’t always intuitive. Information is often presented in large blocks of text, making it harder to quickly find specific details.
  • Impact: A clunky UX can deter potential users and make the process of understanding and using the service more frustrating.
• Absence of Online Quoting Tool: For a shipping service, the absence of an online tool to get instant quotes based on package dimensions, weight, and destination is a major deficiency. This forces potential customers to rely on direct inquiry, slowing down decision-making.
  • Competitive Disadvantage: Most modern logistics companies offer instant online quotes, setting a higher standard for user convenience.
• Limited Customer Support Channels: While phone numbers for Bulgaria, London, and Munich, and an email address are provided, there is no mention of a live chat, ticket system, or comprehensive FAQ section that addresses common operational queries beyond customs.
  • Impact: This could lead to delays in resolving issues and a less responsive customer experience.

Pros

• Addresses a Specific Market Need UK-Bulgaria Logistics Post-Brexit: Azdostaviam.com clearly targets a niche created by Brexit, offering a direct solution for individuals and businesses dealing with the new complexities of importing from the UK to Bulgaria. This is a valuable service given the new customs regulations.
• Simplified Customs Representation: The offering to handle customs declarations, payments for duties and VAT, and interactions with the customs agency is a significant advantage. This can save customers considerable time, effort, and potential headaches associated with navigating complex customs procedures.
• Facilitates Duty-Free Relocation: The clear outline of the process for duty-free import of personal property for those permanently relocating from the UK to Bulgaria is a very useful feature for expatriates, reducing a major financial and logistical burden.
• Clear Instructions for Commercial Imports: While the requirements for commercial imports are stringent, the website clearly lists the necessary documents and emphasizes the critical warning about pre-notifying them. This helps businesses understand their obligations upfront.
• Provides Key Contact Information: The availability of multiple phone numbers Bulgaria, London, Munich and an email address offers direct contact points for inquiries, which is essential for a logistics service.
• Dedicated “Forbidden Products” List: The link to a list of forbidden products is a necessary feature for any shipping service, helping users avoid issues with prohibited items.
• Operational Since 2018: The copyright notice indicates the company has been operating since 2018, suggesting some level of established presence, though this doesn’t fully compensate for the lack of detailed company history.

In conclusion, while Azdostaviam.com offers a valuable and specialized service for the UK-Bulgaria corridor, its shortcomings in transparency, particularly regarding pricing and detailed terms, diminish its appeal from an ethical and user-experience perspective.

For a service dealing with international shipments and finances, greater clarity is paramount.

Azdostaviam.com Alternatives

Given the areas where Azdostaviam.com could improve, particularly in terms of transparency and comprehensive English-language information, exploring alternatives that offer similar services with stronger global presence, clearer pricing, and better user experience is advisable.

Here are several options that are generally more established and transparent in the logistics and package forwarding industry.

Global Logistics Giants: Trust, Reach, and Transparency

When it comes to international shipping, the major players are known for their extensive networks, advanced tracking, and relatively transparent pricing.

• DHL Express
  • Focus: Global express parcel, freight, and supply chain services.
  • Why it’s an alternative: DHL offers robust international shipping services that include customs brokerage, often handling the complexities of international trade. They provide detailed online calculators for shipping costs and have a well-developed tracking system. Their professionalism and widespread network reduce risks associated with international shipping.
  • Key Features: Door-to-door delivery, customs clearance, global reach to over 220 countries and territories, industry-specific solutions.
  • Pros: Highly reliable, excellent customer service, fast delivery times, comprehensive online tools.
  • Cons: Can be more expensive for smaller shipments, pricing can vary based on surcharges.
• FedEx
  • Focus: Express package delivery, freight, and e-commerce solutions worldwide.
  • Why it’s an alternative: FedEx provides a wide array of international shipping options, including express and economy services, with strong capabilities in customs clearance. Their website offers clear pricing tools and detailed service guides.
  • Key Features: Global coverage, diverse service levels e.g., International Priority, International Economy, robust tracking, customs brokerage.
  • Pros: Reliable delivery, strong brand reputation, good for both individual and business shipments, extensive network.
  • Cons: Pricing can be complex depending on the service, not always the cheapest option.
• UPS
  • Focus: Global package delivery, freight, and supply chain management.
  • Why it’s an alternative: UPS is a global leader in logistics, offering comprehensive international shipping services with integrated customs solutions. Their online tools allow for easy rate comparison and service selection, and their terms are generally very clear.
  • Key Features: Global express and standard shipping, freight forwarding, customs brokerage services, advanced tracking and reporting.
  • Pros: Highly reliable, extensive network, strong for large volume shipments and freight, excellent customer support.
  • Cons: Can be pricey for certain international routes, less flexible for very small businesses or infrequent shippers.
• Aramex
  • Focus: Global logistics and transportation, with a strong presence in the Middle East, Asia, and Africa.
  • Why it’s an alternative: Aramex offers competitive international express and freight services, with a notable “Shop and Ship” service that provides local addresses in multiple countries for online shoppers. This is directly comparable to Azdostaviam’s model, but with a broader global reach and generally more transparent operations.
  • Key Features: International express delivery, freight forwarding, e-commerce solutions, Shop and Ship virtual addresses for international online shopping, customs clearance.
  • Pros: Good value, strong network in emerging markets, excellent for e-commerce, generally reliable.
  • Cons: Global presence not as extensive as the “big three” in all regions, tracking can sometimes be less detailed.

Package Forwarding Services: For Online Shoppers

For individuals primarily looking to shop from UK or US online stores and have items shipped internationally, dedicated package forwarding services can be more cost-effective and transparent. Fourpegsbmx.com Review

• MyUS
  • Focus: US-based package forwarding for international shoppers.
  • Why it’s an alternative: While US-based, MyUS provides a similar service model to Azdostaviam in terms of providing a local address and forwarding packages internationally. They are known for package consolidation, which helps reduce shipping costs, and have clear pricing structures.
  • Pros: Cost-effective for multiple purchases, access to US-only stores, good customer service, transparent pricing for shipping and membership.
  • Cons: Requires an extra step in the shipping process, may not be as fast as direct shipping from retailers.
• Shipito
  • Focus: Package forwarding from the US and Europe including UK to international customers.
  • Why it’s an alternative: Shipito offers a UK address, making it a direct competitor in terms of sourcing goods from the UK. They provide options for package consolidation, various shipping carriers, and assistance with customs forms, with a clear breakdown of their fees.
  • Key Features: US and European shipping addresses including UK, package consolidation, package repacking, customs form assistance, various shipping carrier options e.g., DHL, FedEx, UPS.
  • Pros: Multiple warehouse locations US and Europe, flexible shipping options, transparent fee structure, good for international online shoppers.
  • Cons: Can be confusing for first-time users, some fees e.g., photo requests, special handling can add up.

When choosing an alternative, prioritize services with transparent pricing, clear terms and conditions, strong customer support, and a reputation for reliability.

Always obtain a quote and review all associated fees before committing to a service.

How to Handle Potential Issues with Azdostaviam.com

Given the potential for ambiguity due to the limited transparency on Azdostaviam.com’s website, particularly concerning pricing and comprehensive terms, proactive steps are essential if you choose to use their service.

Being prepared for potential issues can save you time, money, and frustration.

Before Shipping: Clarify Everything

• Request a Detailed Quote: Before sending any items to their UK address, demand a full, written quote that includes:
  • Their service fees for package forwarding per kg, per package, or flat rate.
  • Any handling charges for customs representation.
  • Expected transit times.
  • Any potential hidden fees or surcharges.
  • Action: Do not proceed until you have this in writing email is sufficient and understand every line item.
• Understand Customs Fees and Duties: While they state that they pay duty and VAT on your behalf and you reimburse them, ensure you understand how they calculate these amounts.
  • Question to ask: “How do you verify the value of the goods for customs purposes, and can I see the customs declaration before payment?”
• Review “Terms of Use and Privacy Policy” Thoroughly: While the link is present, ensure you access and read these documents completely, possibly using translation tools if needed. Pay close attention to clauses on liability, insurance, dispute resolution, and cancellation.
  • Key areas to check: What happens if a package is lost or damaged? What are the limits of their liability?
• Confirm Communication Channels: Verify the best way to contact them for urgent matters e.g., if a package is delayed or lost.
  • Tip: Get a direct email address or a specific contact person if possible, beyond general contact numbers.
• Document Everything: Keep a meticulous record of all communications, quotes, tracking numbers, and receipts.
  • Best practice: Create a dedicated folder digital and/or physical for all correspondence related to your shipment.

During Transit: Proactive Monitoring

• Regular Tracking: Utilize any tracking numbers provided by Azdostaviam.com or the last-mile carrier. If their internal tracking is limited, ask for the tracking number of the parcel once it leaves their UK facility or enters Bulgaria.
  • Action: Check tracking daily, especially as the package approaches its destination.
• Promptly Respond to Information Requests: If Azdostaviam.com contacts you for additional documents or information e.g., for customs clearance, respond immediately. Delays on your part can lead to storage fees or return of the package.
• Stay Informed on Customs Status: If using their customs representation service, ask for updates on the customs clearance process, especially if there are delays.

Upon Arrival: Inspect and Verify

• Inspect Package Immediately: Upon receiving your package, inspect it thoroughly for any signs of damage before signing for it, if possible.
• Verify Contents: Check that all ordered items are present and in good condition.
• Cross-Reference Invoice/Quote: Compare the final charges with the quote you received. If there are discrepancies, question them immediately.
  • Action: Do not pay any additional or unexpected fees until you have a clear, written explanation.

If an Issue Arises: Dispute Resolution

• Communicate Clearly and Calmly: If you encounter a problem e.g., damaged goods, unexpected charges, lost package, contact Azdostaviam.com promptly and clearly state the issue.
  • Tone: Maintain a professional and calm tone in all communications.
• Refer to Your Documentation: Back up your claims with the records you’ve kept quotes, emails, photos of damage.
• Escalate if Necessary: If your initial attempts to resolve the issue are unsuccessful, ask to speak with a supervisor or manager. If the issue remains unresolved, you may need to consider consumer protection agencies in Bulgaria or legal advice, though this can be time-consuming and costly for smaller disputes.
• Be Aware of Liability Limits: Understand that most shipping companies have limits on their liability for lost or damaged goods unless additional insurance was purchased. This is why reading the terms and conditions upfront is crucial.

By taking these proactive steps, users can significantly mitigate the risks associated with using a service that may lack complete upfront transparency, aligning with ethical principles of clear and fair dealings.

How to Cancel Azdostaviam.com Services

The Azdostaviam.com website, based on the provided text, does not explicitly detail a formal process for “cancelling a subscription” or a “free trial,” as it appears to operate on a pay-per-service model rather than a recurring subscription.

Their services, such as package forwarding and customs representation, are transactional.

Therefore, “cancellation” would likely involve ceasing to use their services for future shipments.

However, if you have a current shipment in progress and wish to cease their involvement, or if you simply want to close your account, here’s how you would likely approach it:

Ceasing Future Use of Services

• Stop Using Their UK Address: The most straightforward way to “cancel” or discontinue using Azdostaviam.com for future shipments is to simply stop directing packages to their UK office address. Since there doesn’t seem to be a recurring subscription fee, you won’t incur charges for inactivity.
• Remove Your Account Information if applicable: While not explicitly stated on the homepage, a user account is created during registration. If you wish to fully remove your data, you would need to contact their customer support. This falls under data privacy requests rather than a service cancellation.

Cancelling an In-Progress Shipment

If you have a package already sent to their UK address or in transit, and you wish to cancel their service for that specific package e.g., have it returned to sender or sent to a different address, this would be a more complex scenario. Paginawebpanama.online Review

• Contact Customer Support Immediately: You would need to reach out to Azdostaviam.com directly via their provided contact methods phone or email as soon as possible.
  • Email: [email protected]
  • Phone Central Office Bulgaria: +359 0 878 193651
  • Phone London 1: +44 0 7960 358883
  • Phone London 2: +44 0 7377 710834
  • Phone Munich: +49 17 46559 485
• Provide All Relevant Information: When contacting them, be prepared to provide:
  • Your unique client code/account details.
  • The tracking number of the package.
  • A clear explanation of what you wish to do e.g., “I want to cancel the forwarding of package and have it returned to the UK sender,” or “I want to reroute package to a different Bulgarian address.”.
• Be Aware of Potential Fees:
  • Return Fees: If the package needs to be returned to the sender in the UK, you will likely be responsible for return shipping costs.
  • Processing Fees: Azdostaviam.com may charge a handling or processing fee for the cancellation or rerouting request, especially if significant logistical effort has already been expended.
  • Customs Fees: If the package has already entered the Bulgarian customs process or duties have been paid on your behalf, reversing these might be complicated or incur additional charges.
• Written Confirmation is Key: Always request written confirmation via email of any agreed-upon cancellation or change of instruction, including any associated fees.

Account Deactivation/Data Removal

If you simply want to close your account and have your personal data removed from their system, this is a standard data privacy request, often referred to as a “right to erasure” under GDPR which applies to companies handling data of EU citizens.

• Send a Formal Email: Send an email to [email protected] stating your request to deactivate your account and have your personal data removed from their systems, citing relevant data protection regulations if you are an EU resident.
• Follow Up: If you do not receive a confirmation within a reasonable timeframe e.g., 7-14 business days, follow up via email or phone.

Since there is no dedicated “cancel subscription” button or clear policy on their website for account closure, direct communication with their customer support team is the only viable path.

Ensure you have clear, documented communication for any such requests.

Azdostaviam.com Pricing

Based on the provided homepage text, Azdostaviam.com’s pricing structure is largely opaque for its core package forwarding service.

While it clearly outlines specific costs associated with commercial imports and customs declarations, it does not provide a general pricing list or a calculator for standard package forwarding from the UK to Bulgaria.

This lack of upfront transparency is a significant concern for users.

Known Costs and Fees Primarily for Commercial Imports

The website explicitly mentions several fees related to the import of goods from the UK to Bulgaria, primarily for legal entities:

• T1 Export Certificate: £100
• Mytnicheska Deklaratsiya English Customs Agency: £65 Customs Declaration from an English customs agency
• Mytnicheska Deklaratsiya Bulgaria: 96 BGN Bulgarian Customs Declaration
• Mito i DDS Duty and VAT: These amounts “will be calculated and paid by you in Bulgaria after calculating the value and customs code of the goods.” This indicates that while Azdostaviam.com might facilitate the payment, the actual duty and VAT are passed directly to the customer based on the official assessment.

Unknown or Unspecified Pricing

The critical missing pieces in Azdostaviam.com’s pricing information include:

• Package Forwarding Fees: What is the cost per kilogram, per package, or a flat rate for simply forwarding a personal package from their UK address to a Bulgarian address? This is the most fundamental service, yet its cost is not provided.
• Customs Representation Service Fees: While they detail the benefits of this service simplified declarations, paying duty/VAT on your behalf, the fee for this service itself is not stated. Do they charge a flat fee, a percentage of the goods’ value, or an hourly rate for handling the customs paperwork?
• Storage Fees: What happens if a package sits at their UK or Bulgarian facility for an extended period? Are there storage fees?
• Insurance Costs: Is basic insurance included, and what are the costs for additional insurance for valuable items?
• Fuel Surcharges or Other Surcharges: Many logistics companies include various surcharges that can significantly impact the final cost. These are not mentioned.
• Membership Fees: While the service appears transactional, it’s unclear if there are any optional or mandatory membership tiers that unlock better rates or services.

Implications of Opaque Pricing

• Lack of Budgeting Clarity: Without clear pricing, customers cannot accurately budget for their shipments, leading to potential sticker shock upon delivery.
• Reduced Trust: In an ethical business context, transparency in pricing is fundamental. Hiding costs or requiring direct inquiry for basic service fees can erode customer trust.
• Competitive Disadvantage: Most modern logistics and package forwarding services offer online calculators or clear pricing tables, allowing customers to get instant quotes. Azdostaviam.com’s approach puts it at a disadvantage.
• Ambiguity in Transactions: From an ethical standpoint, particularly in Islamic finance, transactions should be free from excessive ambiguity gharar. Unspecified costs introduce this ambiguity, making it difficult for a customer to enter into an agreement with full knowledge of their financial obligations.

How to Get Pricing Information

Given the website’s limitations, the only way for a prospective customer to get accurate pricing for their specific needs is to:

1. Contact Azdostaviam.com Directly: Use the provided email [email protected] or phone numbers to inquire about the cost of your specific shipment weight, dimensions, value, type of goods.
2. Request a Written Quote: Always ask for a detailed quote in writing email before proceeding with any shipment. This provides a record of the agreed-upon costs.

Until Azdostaviam.com improves its pricing transparency, users must be prepared to conduct diligent inquiry and obtain explicit agreements on all fees to avoid unexpected charges. Urlaubsgruss.com Review

Azdostaviam.com vs. Global Package Forwarders

When considering Azdostaviam.com for your shipping needs from the UK to Bulgaria, it’s crucial to compare it against more globally recognized and established package forwarding services.

While Azdostaviam fills a niche, its approach contrasts significantly with the transparency and features offered by major players like MyUS or Shipito, which primarily focus on the US market but often have UK operations or strong partnerships.

Azdostaviam.com’s Niche Focus UK-Bulgaria

Azdostaviam.com’s primary strength lies in its explicit focus on the UK-to-Bulgaria route, particularly post-Brexit.

• Specialized Knowledge: They appear to have specific knowledge of Bulgarian customs procedures and the intricacies of importing from the UK as a “third country.” Their direct offering of customs representation simplifies a complex process for their target audience.
• Local Presence: Having offices or agents in both the UK and Bulgaria could potentially streamline logistics for this specific corridor.

Global Package Forwarders MyUS, Shipito, etc.

These services typically offer:

• Multiple Origin Countries: Many provide addresses in the US, UK, and sometimes other European countries e.g., Germany.
• Global Destination Reach: They ship to almost every country worldwide, not just a specific destination like Bulgaria.
• Transparent Pricing: A major differentiator. They usually have online calculators where you can input package dimensions, weight, and destination to get an instant quote, often showing various carrier options DHL, FedEx, UPS and their respective costs.
• Consolidation Services: A key feature where multiple packages sent to your virtual address can be combined into one larger shipment, significantly reducing international shipping costs.
• Repacking Services: Often offer to repack items into smaller, more efficient boxes to save on volumetric weight.
• Detailed Tracking: Comprehensive tracking systems that provide real-time updates.
• Insurance Options: Clear information on insurance coverage for lost or damaged goods.
• User-Friendly Dashboards: Online accounts where you can manage incoming packages, view contents, request photos, and arrange shipments.
• Multi-Language Support: Websites and customer service are typically available in multiple languages.

Direct Comparison Points:

1. Scope of Service:
   • Azdostaviam.com: Highly specialized UK-to-Bulgaria. Good if that’s your only route.
   • Global Forwarders: Broad, often US/UK-to-Worldwide. More versatile if you shop from different regions or ship to various destinations.
2. Pricing Transparency:
   • Azdostaviam.com: Lacks upfront pricing for core forwarding services. requires direct inquiry. Explicit commercial import fees are listed but not total forwarding costs.
   • Global Forwarders: Highly transparent with online calculators, detailed rate charts, and breakdown of fees.
3. Customs Handling:
   • Azdostaviam.com: Strong emphasis on customs representation for Bulgaria, indicating specific expertise in this complex area.
   • Global Forwarders: Offer customs documentation assistance and use major carriers which handle customs, but might not offer the same level of specific “representation” for complex cases in a single destination country.
4. Consolidation & Repacking:
   • Azdostaviam.com: Not explicitly mentioned on their homepage. This is a critical cost-saving feature for international shoppers.
   • Global Forwarders: Standard offerings, allowing significant savings.
5. Customer Experience & Website:
   • Azdostaviam.com: Website largely in Bulgarian, simpler design, limited proactive information.
   • Global Forwarders: Multi-language, sophisticated online portals, extensive FAQs, dedicated customer support channels chat, email, phone.
6. Reliability & Trust:
   • Azdostaviam.com: Relatively unknown outside its niche. less comprehensive public reviews.
   • Global Forwarders: Established, reputable, with millions of international users and strong brand recognition.

Conclusion:

While Azdostaviam.com may serve a specific need for UK-to-Bulgaria shipments and offers customs representation that could be valuable, its lack of pricing transparency, limited English content, and less comprehensive feature set like explicit consolidation place it at a disadvantage compared to global package forwarders.

For anyone seeking maximum transparency, flexibility, and a wider range of services for international online shopping, the established global package forwarders offer a more robust and predictable experience.

If the UK-to-Bulgaria route is your sole focus and you are comfortable with direct communication to ascertain all costs, Azdostaviam.com might be an option.

However, for broader needs and clearer terms, the alternatives generally provide a superior service.

FAQ

What is Azdostaviam.com?

Azdostaviam.com is a logistics and shipping service that primarily facilitates the import of goods from the United Kingdom to Bulgaria, including package forwarding and customs representation for individuals and businesses. Midimodi.com Review

Is Azdostaviam.com legitimate?

Based on the website, it appears to be an operational company offering logistics services, with a copyright dating back to 2018. However, transparency on pricing and detailed company information could be improved.

How does Azdostaviam.com work for personal packages?

You register on their site to get a unique code, shop online in the UK using their UK office address for delivery including your code, and then they ship the package to your home address in Bulgaria.

Does Azdostaviam.com handle customs clearance?

Yes, they offer a customs representation service where they can submit customs declarations and facilitate payment of duties and VAT on your behalf for packages from non-EU countries.

What documents do I need for customs representation with Azdostaviam.com?

You typically need a signed “Declaration-Consent,” a “Declaration of Value,” proof of purchase order/invoice, a commercial document describing the goods, and a bank card statement for payment verification.

What are the fees for Azdostaviam.com’s services?

The website explicitly lists some fees for commercial imports e.g., £100 for T1 certificate, £65 for UK customs declaration, 96 BGN for Bulgarian customs declaration but does not provide clear upfront pricing for its basic package forwarding service or its customs representation service fee.

You need to contact them directly for specific quotes.

Can I track my package with Azdostaviam.com?

The website doesn’t explicitly detail their tracking system, but for any logistics service, you should be able to receive a tracking number for your package once it’s in transit. You would need to inquire about this directly.

Does Azdostaviam.com offer package consolidation?

The website does not explicitly mention package consolidation services.

This is a common feature among global package forwarders to save on shipping costs by combining multiple items into one shipment.

What are the advantages of using Azdostaviam.com’s customs representation?

Advantages include simplifying customs declarations, avoiding visits to customs offices, saving time and transport costs, not requiring an electronic signature or EORI registration for the client, and them paying duties/VAT on your behalf which you then reimburse. Thehappinessconsultingcompany.com Review

How do I contact Azdostaviam.com?

You can contact them via email at [email protected] or by phone at +359 0 878 193651 Bulgaria, +44 0 7960 358883 or +44 0 7377 710834 London, and +49 17 46559 485 Munich.

Does Azdostaviam.com ship globally, or only to Bulgaria?

Based on the website’s content, their core service is focused on shipping from the UK to Bulgaria.

There is no indication of broader global shipping routes for individual packages.

What is the process for duty-free import of personal property when moving from the UK to Bulgaria?

If you are moving permanently from the UK to Bulgaria, Azdostaviam.com states you can import personal property duty-free by providing a copy of your ID/passport, proof of UK address, and a brief inventory of your shipments.

Are there any prohibited items for shipping with Azdostaviam.com?

Yes, the website has a link to a “Forbidden Products” list.

It is crucial to review this list before shipping any items.

How do I cancel an in-progress shipment with Azdostaviam.com?

The website does not detail a cancellation process.

You would need to contact their customer support immediately via phone or email to inquire about cancelling or rerouting an in-progress shipment and be prepared for potential fees.

Does Azdostaviam.com offer a free trial?

No, Azdostaviam.com appears to operate on a pay-per-service model rather than offering subscriptions or free trials.

What happens if I don’t pre-warn Azdostaviam.com about commercial imports?

If you intend to import goods for commercial purposes and do not pre-warn Azdostaviam.com before the goods arrive at their UK address, the goods will not be able to receive import documents under your company’s name, and this cannot be corrected later. C21stores.com Review

How does Azdostaviam.com handle payment for duties and VAT?

“RIVA LOGISTIC” Ltd.

associated with Azdostaviam.com pays the required duty and VAT amounts to the Customs Agency on behalf of the client.

The client then reimburses these amounts to “RIVA LOGISTIC” Ltd. at their office when receiving the package.

Is an EORI number required for individuals using Azdostaviam.com’s customs representation?

No, one of the stated advantages of their customs representation service is that it simplifies the process, eliminating the need for EORI registration for the client when the conditions for simplified declaration are met.

What are the general conditions for simplified customs declaration via Azdostaviam.com?

The value of goods must not exceed the BGN equivalent of 1000 EUR, no refund/remission application has been filed, and the goods are not subject to prohibitions or restrictions.

What is “RIVA LOGISTIC” Ltd. and its relation to Azdostaviam.com?

Is mentioned as the entity with the right to submit customs declarations on behalf of the client for the customs representation service.

It appears to be the operating company behind Azdostaviam.com.