Based on checking the website, Bluu.com appears to be an online retailer specializing in patio umbrellas and outdoor furniture.
Their primary focus is on providing shade solutions with an emphasis on UV protection through their proprietary Outtra™ fabric, alongside a range of patio furniture.
The site highlights features like high UV resistance up to 99.85%, fade resistance, sustainable materials, and convenient functionalities like remote-controlled umbrellas.
They also emphasize customer support, a 30-day money-back guarantee, and free shipping.
However, early customer reviews on the site reveal mixed experiences, with some praising customer service and product convenience, while others report issues with product durability, parts breaking, uneven fading, and delivery problems, suggesting a need for potential buyers to weigh both the stated benefits and reported challenges.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Exploring Bluu.com: A Deep Dive into Their Offerings and Customer Experience
Bluu.com positions itself as a comprehensive solution for outdoor living, focusing on providing shade and comfort.
They highlight their commitment to innovation, sustainability, and customer satisfaction, aiming to transform backyards into serene oases.
This section will unpack the various facets of Bluu.com, from their core products and unique fabric technology to their sustainability efforts and the real-world experiences of their customers.
The Bluu Product Ecosystem: More Than Just Umbrellas
Bluu.com’s product lineup extends beyond just traditional patio umbrellas, aiming to create a complete outdoor living experience.
Their range is designed to be versatile, weather-ready, and aesthetically pleasing. Dhiwise.com Reviews
Patio Umbrellas: The Core Offering
Bluu’s flagship products are their patio umbrellas, available in various styles to suit different outdoor spaces. They offer:
- Market Umbrellas: Classic, central-pole designs often used with dining sets.
- Offset Umbrellas: Also known as cantilever umbrellas, these have the pole to the side, maximizing clear space under the canopy, ideal for lounge areas or larger patios. Bluu specifically mentions “Sequoia Pro Cantilever Umbrella” models.
- Automatic Umbrellas: A key differentiator, these umbrellas feature remote-controlled operation for effortless opening and closing. This convenience factor is a significant draw, especially for those who struggle with manual cranks.
Umbrella Accessories
To complement their umbrellas, Bluu.com also provides a selection of accessories designed to enhance stability and longevity. These typically include:
- Umbrella Bases: Essential for securing umbrellas, especially the larger cantilever models. Bluu highlights “Medium Base for Sequoia Cantilever Umbrella.”
- Umbrella Covers: Designed to protect the umbrella canopy from the elements when not in use, helping to extend its lifespan and maintain its appearance.
Patio Furniture
While umbrellas are their specialty, Bluu.com also offers a selection of patio furniture to complete the outdoor setting.
Based on the homepage text, they mention “Bluu Outdoor Adirondack Chair,” indicating a focus on comfortable and durable pieces that can withstand outdoor conditions.
The general theme is “versatile pieces you need,” suggesting a curated collection rather than an expansive furniture catalog. Budget-fu.com Reviews
Outtra™ Fabric Technology: Bluu’s Proprietary Advantage
A significant selling point for Bluu.com is their patented Outtra™ fabric, which they claim sets their umbrellas apart from competitors.
This fabric is central to their promise of superior sun protection and durability.
Unrivaled UV Protection
Bluu states that Outtra™ fabric achieves up to 99.85% UV resistance, with some claims even reaching “over 99.9% of UV rays.” This is a crucial feature, especially for those concerned about sun exposure and skin health. The fabric is described as “extra thick and durable” and made with “soft air-textured yarn,” aiming to provide both protection and a premium feel. Bluu is a proud member of The Skin Cancer Foundation’s Corporate Council, reinforcing their commitment to sun safety.
Pioneering Fade Resistance
One of the most common complaints with outdoor fabrics is fading due to sun exposure. Bluu addresses this directly with Outtra™ fabric, asserting its “industry-lead tech to ensure the level of fade resistance.” They back this claim with US Standard AATCC16 and Grade 5 colorfastness, along with a 5-year fade-resistant warranty. This warranty provides a level of assurance against premature discoloration, a significant concern for outdoor product longevity.
Sustainable Lifestyle Commitment
Beyond performance, Bluu emphasizes the environmental credentials of Outtra™ fabric. They state it is made of “at least 95% recycled polyester textiles” and that “all of our fabrics and products can return to the production, consumption, and renewal cycle.” This commitment to a circular economy model and sustainable supply chain is a strong ethical selling point for environmentally conscious consumers. Bluu also partners with American Forests, planting “one tree for every umbrella sold,” further cementing their eco-friendly image. Thinkspace.com Reviews
Customer Experience: Service, Guarantees, and Real-World Feedback
Bluu.com outlines a customer-centric approach, offering several guarantees and support channels.
However, real customer reviews on their site present a mixed picture of how these promises translate into actual experience.
Promises and Guarantees
Bluu.com advertises several benefits aimed at enhancing the customer experience:
- Free Shipping: A standard expectation for online retailers, making purchases more appealing.
- 30-Day Money Back Guarantee: Provides a window for customers to return products if they are not satisfied, offering peace of mind.
- 1-Year Warranty: A general warranty on products, separate from the specific 5-year fade-resistant warranty on Outtra™ fabric.
- Customer Support: They emphasize responsiveness, particularly via email, as noted by a customer who found them “very responsive” through this channel.
Mixed Customer Reviews: A Closer Look
While Bluu.com showcases “807 reviews” on their homepage, a quick scan reveals a dichotomy between positive and negative experiences.
- Positive Feedback: Customers praise the convenience of automatic umbrellas “So convenient!”, “Perfect Patio Umbrella”, the ability to buy replacement canopies, helpful customer service in finding missing parts, and overall product quality “Good products,” “worth the money if you want good quality products”.
- Negative Feedback: These reviews often highlight significant issues:
- Durability Concerns: One customer reported a “crank broke and pieces went flying” after only four months, leading to a safety concern.
- Uneven Fading: Despite the 5-year fade-resistant warranty, a customer stated umbrellas “fades horribly!!! Not only fades but fades unevenly, making them an eyesore.” This directly contradicts a key marketing claim.
- Missing Parts and Design Flaws: A customer received an umbrella with “missing two critical parts” and described a “design flaw” where “the ribs come detached from the canvas” every time the umbrella is wound out.
- Delivery and Packaging Issues: “Box was all broken when it arrived and looked like it had been retaped, parts missing.”
- Resolution Challenges: The customer with the broken crank was told to “rebuild the umbrella” themselves, which they deemed unsafe, and then directed to Amazon for resolution, indicating a potential disconnect in their support process for third-party purchases.
These reviews suggest that while Bluu.com aims for quality and service, there are inconsistencies in product quality control and potentially in post-purchase problem resolution for some customers.
Sustainability and Environmental Impact
Bluu.com strongly emphasizes its commitment to environmental responsibility, framing it as a core value.
This focus on sustainability aligns with growing consumer demand for eco-friendly products and practices.
Recycled Materials and Circular Economy
As mentioned, the Outtra™ fabric is highlighted for its composition of “at least 95% recycled polyester textiles.” This significantly reduces the reliance on virgin materials and diverts waste from landfills. Furthermore, Bluu’s statement that “all of our fabrics and products can return to the production, consumption, and renewal cycle” indicates a commitment to circularity, where materials are reused and recycled rather than discarded. This closed-loop system is a hallmark of truly sustainable manufacturing.
Tree Planting Initiative
In a tangible display of their commitment, Bluu partners with American Forests, pledging to plant “one tree for every umbrella sold.” This “One Umbrella, One Tree” initiative directly contributes to reforestation efforts, helping to offset carbon emissions and restore natural habitats. Buddle.com Reviews
Such partnerships add credibility to their environmental claims and allow customers to feel they are contributing to a positive cause with their purchase.
Carbon-Neutral Materials and Supply Chain
Bluu.com also mentions “innovating with exclusive, carbon-neutral materials” and a supply chain that “commits to building a sustainable future.” While specific details on these carbon-neutral materials or the certification of their supply chain are not provided on the homepage, these statements indicate a broader ambition to minimize their environmental footprint throughout the entire product lifecycle, from sourcing to delivery.
This holistic approach is crucial for genuine sustainability.
Bluu.com’s Engagement with The Skin Cancer Foundation
Bluu.com’s partnership with The Skin Cancer Foundation is a significant aspect of their brand identity, emphasizing their dedication to health and safety.
This alliance positions them as a responsible brand that prioritizes consumer well-being. Octohook.com Reviews
Corporate Council Membership
Being a “proud member of The Skin Cancer Foundation’s Corporate Council” signifies a formal commitment to supporting the Foundation’s mission.
This membership typically involves financial contributions and a dedication to aligning product development with sun protection guidelines.
For Bluu, this means their umbrellas aren’t just about shade. they’re about preventing skin damage.
Empowering Sun Protection
Bluu states they “share the Foundation’s commitment to saving and improving lives” by supporting their work in “empowering people to take a proactive approach to daily sun protection and the early detection and treatment of skin cancer.” This goes beyond just selling a product.
It frames their umbrellas as a tool for public health. Forage-analytics.com Reviews
By offering products with high UV resistance, they directly contribute to this goal, especially in regions with intense sun exposure.
This partnership adds a layer of trustworthiness and purpose to their brand narrative.
Design Philosophy and Affordability
Bluu.com articulates a clear design philosophy that balances aesthetics, functionality, and accessibility.
They aim to democratize high-quality outdoor living solutions.
Thoughtful Design and Versatility
The company asserts that “Each Bluu product is thoughtfully designed, versatile, weather-ready and intentionally priced-within-reach.” This indicates a focus on creating pieces that are not only visually appealing but also highly functional and adaptable to different outdoor settings and weather conditions. Hupu.com Reviews
Versatility is key for consumers looking to maximize the utility of their outdoor spaces, whether for entertaining, relaxing, or creating a cozy retreat.
“Affordable Outdoor Furniture Doesn’t Have to Mean Unstylish or Cheaply Made”
This statement directly addresses a common consumer concern: the trade-off between price and quality in outdoor furniture.
Bluu.com strives to challenge this perception by offering products that are “intentionally priced-within-reach” without compromising on design or build quality.
Their aim is to make “backyard bliss” accessible to a wider audience, suggesting a value-for-money proposition.
This balance of affordability and quality is a critical factor for many homeowners looking to upgrade their outdoor areas. Productivity-lab.com Reviews
Website Navigation and User Experience
A seamless website experience is crucial for any e-commerce platform.
Bluu.com’s layout and features aim to facilitate easy product discovery and purchasing.
Clean Layout and Product Categorization
The homepage features clear navigation menus, including “Patio Umbrellas,” “Umbrella Base,” “Patio Furniture,” and “Support.” This straightforward categorization helps users quickly find the types of products they are looking for.
The use of “Shop Now” buttons prominently displayed under product categories encourages immediate exploration.
Information Accessibility
Key information like “Free shipping,” “30-Day Money Back,” and “1-Year Warranty” is clearly visible in a dedicated section, building immediate trust. Maiar.com Reviews
The “Explore Reviews” and “Blog posts” sections are also easy to locate, providing avenues for potential customers to delve deeper into product testimonials and outdoor living ideas.
The inclusion of a “Compare between Outtra, Sunbrella and Olefin” link demonstrates transparency and empowers customers with information to make informed decisions about fabric choices.
Mobile Responsiveness Implied
While not explicitly stated, a modern e-commerce site like Bluu.com would typically be designed with mobile responsiveness in mind, ensuring a consistent and user-friendly experience across various devices, from desktops to smartphones.
This allows customers to browse and purchase conveniently, wherever they are.
Comparisons: Outtra™ vs. Sunbrella and Olefin
Bluu.com directly invites comparison between its Outtra™ fabric and two industry-standard outdoor fabrics: Sunbrella and Olefin. Qvapay.com Reviews
This proactive comparison aims to highlight Outtra™’s superior attributes.
Understanding the Comparison
- Sunbrella: Widely regarded as the premium standard in outdoor fabrics, known for its exceptional fade resistance, durability, and wide range of colors. It’s often associated with higher price points.
- Olefin: A popular choice for outdoor furniture due to its good fade resistance, water resistance, and affordability. It offers a balance of performance and cost-effectiveness.
- Outtra™: Bluu’s proprietary fabric, positioned to compete with or even surpass these established options, particularly in UV protection and sustainability.
Bluu’s Claimed Advantages
While the specific comparison details are behind a click-through link, Bluu’s messaging suggests Outtra™ offers:
- Superior UV Blockage: Potentially higher than competitors, with “over 99.9% of UV rays” blocked.
- Excellent Fade Resistance with a Warranty: Emphasizing its “5-year fade-resistant warranty” compared to what might be offered or expected from standard Sunbrella or Olefin fabrics.
- Sustainability Edge: Its composition of “at least 95% recycled polyester textiles” gives it a significant environmental advantage over conventional fabrics.
By directly engaging in this comparison, Bluu.com is confident in Outtra™’s performance and is actively encouraging consumers to evaluate its features against well-known alternatives, indicating a strategic effort to establish its fabric as a top-tier choice in the market.
Frequently Asked Questions
What is Bluu.com?
Bluu.com is an online retailer specializing in patio umbrellas and outdoor furniture, aiming to provide solutions for outdoor living with a focus on sun protection and sustainability.
What types of products does Bluu.com sell?
Bluu.com primarily sells patio umbrellas market, offset, and automatic, umbrella accessories bases, covers, and some patio furniture, such as Adirondack chairs. Snapblooms.com Reviews
What is Outtra™ fabric?
Outtra™ is Bluu’s patented, high-tech fabric designed for their umbrellas, boasting up to 99.85% UV resistance, excellent fade resistance, and being made from at least 95% recycled polyester textiles.
How durable are Bluu.com umbrellas?
Based on customer reviews, durability can be mixed.
Some customers reported issues like cranks breaking after a few months, while others found their umbrellas sturdy and long-lasting.
Does Bluu.com offer a warranty on its products?
Yes, Bluu.com offers a general 1-year warranty on products and a specific 5-year fade-resistant warranty for their Outtra™ fabric.
What is Bluu.com’s return policy?
Bluu.com offers a 30-day money-back guarantee, allowing customers to return products if they are not satisfied within that period. Directual.com Reviews
Does Bluu.com offer free shipping?
Yes, Bluu.com provides free shipping on its products.
Is Bluu.com committed to sustainability?
Yes, Bluu.com states a strong commitment to sustainability, using recycled materials for its Outtra™ fabric and partnering with American Forests to plant one tree for every umbrella sold.
How does Bluu.com’s Outtra™ fabric compare to Sunbrella or Olefin?
Bluu.com invites comparison, suggesting Outtra™ offers superior UV blockage, excellent fade resistance with a 5-year warranty, and a significant sustainability advantage due to its recycled content.
Are Bluu.com’s umbrellas remote-controlled?
Yes, some of Bluu.com’s umbrella models, specifically the “Automatic Market Umbrella,” feature remote-controlled operation for ease of use.
What is The Skin Cancer Foundation’s involvement with Bluu.com?
Bluu.com is a proud member of The Skin Cancer Foundation’s Corporate Council, supporting their mission to empower people with sun protection and early detection of skin cancer through their highly UV-resistant umbrellas. Bluereceipt.com Reviews
Can I buy replacement parts for Bluu.com products?
Yes, some customers have successfully obtained replacement parts, such as canopies or missing components, directly from Bluu.com’s customer care.
How is Bluu.com’s customer service?
Customer service experiences are varied.
Some customers report very responsive and helpful support via email, while others have expressed dissatisfaction with resolution processes, particularly for issues involving third-party retailers like Amazon.
Do Bluu.com umbrellas fade?
While Bluu’s Outtra™ fabric comes with a 5-year fade-resistant warranty and claims Grade 5 colorfastness, some customer reviews indicate issues with uneven fading, contradicting these claims. Jitter.com Reviews
What kind of patio furniture does Bluu.com sell?
Bluu.com sells various patio furniture pieces, including outdoor Adirondack chairs, designed to be versatile and weather-ready.
Does Bluu.com have physical stores?
Based on the website information, Bluu.com appears to be an online-only retailer.
Can I read customer reviews on Bluu.com?
Yes, Bluu.com features a section for customer reviews on its homepage, indicating “807 reviews” from verified customers.
What are some common complaints about Bluu.com products?
Common complaints include issues with product durability e.g., broken cranks, uneven fading, missing parts upon delivery, packaging problems, and perceived design flaws where umbrella ribs detach.
How does Bluu.com ensure product quality?
Bluu.com states that each product is “thoughtfully designed, versatile, weather-ready,” but customer reviews suggest inconsistencies in quality control that lead to issues for some buyers.
Where can I find more information about Bluu.com’s sustainability efforts?
Bluu.com mentions its sustainability commitments on its homepage, including using recycled materials and partnering with American Forests, but more detailed reports might be available on their “About Bluu” or blog sections.
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