BreezeDoc Complaints & Common Issues

While BreezeDoc generally receives positive feedback, like any software, it isn’t without its complaints or areas for improvement. Based on user reviews, particularly from AppSumo, here are some of the more common issues and complaints that have surfaced:

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• Critical Bug with Signature Fields: One significant complaint highlighted a bug where, if a document required both initials and a final signature, the system would incorrectly convert all initial fields into the full signature upon completion. This is a serious issue for legal documents and can cause considerable frustration and embarrassment for the sender, potentially undermining their credibility. This specific complaint points to the product not being fully ready for professional use in all scenarios.
• Customer Support Responsiveness: Directly tied to the above bug, the user also complained about the lack of timely and effective customer support. Despite being a “Plus user” (which typically implies priority support), they experienced significant delays in getting a resolution or even a proper response, leading to a feeling of being unsupported.
• Signature Box Sizing/Precision: Some users have found that the drag-and-drop functionality for placing signature boxes could be more precise or offer better alignment tools. While functional, it might require a bit of manual tweaking to get things perfectly aligned.
• Limited Language Options: For users operating in non-English speaking markets, the lack of extensive language options has been a minor concern. This can impact the user experience for recipients who might prefer signing in their native language.
• GDPR Compliance Concerns (for European Users): A user from Germany specifically mentioned that BreezeDoc was “not usable until there is GDPR compliance”. For businesses dealing with European clients, this is a significant regulatory concern that needs to be addressed for the tool to be fully viable.
• Branding on Exported Documents: Even for paid tiers, some users have noted that the exported PDF documents still carry BreezeDoc branding as a footer. While this doesn’t affect functionality, it can detract from a fully white-labeled professional appearance.
• Lack of Advanced Features/Integrations: While often praised for its simplicity, some users accustomed to more robust platforms might miss advanced features like a built-in text editor for creating documents from scratch within the app, or deeper integrations with CRM or project management tools.

It’s worth noting that many complaints tend to be specific functional glitches or feature requests rather than widespread issues indicating a broken or unreliable service. The critical bug about signature fields, however, is a more serious concern that affects the core functionality for certain use cases. As with any software, it’s a good practice to test it thoroughly for your specific workflow before fully committing, especially for high-stakes documents.

Read more about BreezeDoc Review:
BreezeDoc Review & First Look
What Does BreezeDoc Do? Key Features
BreezeDoc Pros & Cons
How Does BreezeDoc Work? A Quick Walkthrough
Is BreezeDoc Legit?
BreezeDoc Pricing
BreezeDoc Alternatives
Is BreezeDoc Worth It?
BreezeDoc Results: What Users Are Saying
BreezeDoc Customer Support Review
BreezeDoc Reddit Discussions – What Real Users Think BreezeDoc Alternatives