Centercityprint.com Pros & Cons

Evaluating any service involves weighing its strengths against its weaknesses.

Centercityprint.com, despite its clear professional presentation and comprehensive offerings, has aspects that stand out as advantages and some areas that could be improved.

This balanced perspective helps potential customers make an informed decision.

Key Advantages of Centercityprint.com

Centercityprint.com boasts several compelling advantages that make it an attractive option for printing and design needs, particularly for local businesses in its service area.

• Established Presence and Longevity: The domain has been active since 2012, signifying a decade-plus of experience and stability in the market. This long-term operation suggests a reliable business model and a history of serving customers effectively. Data from the U.S. Bureau of Labor Statistics shows that only about 50% of small businesses survive five years or more, so a decade is a strong indicator of resilience.
• Comprehensive Service Offering: From basic business cards to complex trade show displays and full mailing services, they cover a vast spectrum of printing needs. This “one-stop shop” approach simplifies the process for clients, eliminating the need to coordinate with multiple vendors for different aspects of a marketing campaign.
• Physical Locations for Local Support: Having three physical offices in Scranton, Kingston, and Hazleton, PA, provides a tangible point of contact. This is invaluable for local clients who prefer in-person consultations, need urgent pickups, or appreciate the assurance of a brick-and-mortar presence.
• In-House Graphic Design Expertise: The availability of “expert graphic design services” and “in-house designers” is a significant benefit. Many small businesses lack dedicated design teams, and having this support ensures professional-looking materials, even without prior design experience. This also allows for a more integrated approach between design and print production.
• Professional Website Infrastructure: The use of Cloudflare for DNS and Google for MX records points to a robust and secure online infrastructure. This enhances website speed, reliability, and email deliverability, contributing to a smoother customer experience. The consistent SSL certificate updates (259 found) further underscore their commitment to online security.
• Focus on Local Business Support: Their explicit commitment to helping “small business or non-profit organization thrive” resonates strongly with local entrepreneurs. This community-centric approach suggests a personalized service tailored to the needs of local economies.
• Stated Commitment to Quality and Environment: The mention of “high-quality printed products” and “environmentally friendly finished products” appeals to clients who prioritize both excellence and sustainability. While specific certifications aren’t listed, the stated intent is a positive signal.

Areas for Potential Improvement

While strong in many aspects, centercityprint.com also has a few areas that could be enhanced to further solidify trust and improve user experience.

• Review Transparency Discrepancy: The homepage prominently states “300+ Positive Reviews” and links to Trustpilot. However, a direct check of their Trustpilot page at the time of this review revealed only one review. This discrepancy can confuse potential customers and slightly erode trust, even if the “300+ reviews” are aggregated from other platforms like Google. It would be more transparent to clarify where these reviews are primarily located or update the number. As of June 2024, Trustpilot is generally seen as a key independent review platform, and a low count there can be misleading.
• Lack of Direct Online Ordering/Pricing for All Products: While they offer various product pages, the primary call to action for many complex services like custom printing and design is to “Contact Us to Get Started” or “Get a Custom Printing Quote.” While necessary for complex orders, more immediate online pricing tools or configurators for standard products could improve user convenience and speed up the initial inquiry process for simpler items.
• Limited Immediate Digital Interaction: The website is well-designed for informational purposes and initiating contact. However, features like a live chat support option or a more dynamic online quoting system for all services could enhance immediate customer engagement and self-service capabilities.
• Specific Environmental Certifications: While they mention “environmentally friendly finished products,” providing specific certifications (e.g., FSC certified paper, recycled content, specific ink types) would add quantifiable weight to these claims and appeal more strongly to eco-conscious clients.
• Team and Leadership Transparency: While an “Our Team” link exists, more detailed profiles or an explicit leadership message on the About Us page could further humanize the brand and build stronger connections with customers. Transparency about the individuals behind a service can foster greater trust.
• Clarity on “Award-Winning”: The homepage mentions “Award-Winning in Serving the Community.” While this is a positive claim, providing details about which awards, from which organizations, and when they were received would add significant weight and verifiable proof.