cityrooms.com FAQ

What is Cityrooms.com?

Cityrooms.com is an online platform and agency specializing in providing room rentals and shared accommodation in London, aiming to make the process safe, reliable, and accessible for tenants.

How long has Cityrooms.com been operating?

Cityrooms.com states it has been providing accommodation services since 2009, indicating over a decade of experience in the London rental market.

What types of rooms does Cityrooms.com offer?

Cityrooms.com primarily offers single rooms, double rooms, and en-suite double rooms within shared properties across various popular areas in London.

What are the main benefits of using Cityrooms.com?

Benefits include a focus on safety and security, deposit protection, a dedicated service team, multi-language support, and a streamlined 6-step process for finding and securing a room.

Does Cityrooms.com charge an agent fee?

No, Cityrooms.com explicitly states “There is no agent fee,” aligning with the Tenant Fees Act 2019 in the UK.

What is the holding deposit for Cityrooms.com?

The holding deposit is equivalent to 1 week’s rent and is paid to reserve a room.

This amount is then transferred towards the first month’s rent.

How much is the security deposit for Cityrooms.com?

The security deposit is equivalent to 5 week’s rent, which is a common practice and aligns with UK legal limits for security deposits.

What are the upfront costs when moving in with Cityrooms.com?

Upon moving in, tenants are typically liable to pay the security deposit (5 weeks’ rent) plus the first month’s rent (minus the holding deposit already paid).

Are utilities included in the rent with Cityrooms.com?

No, the website states that the tenant’s share of electricity and gas (or heat) consumption is additional and specified in each individual tenancy agreement, with invoices sent for payment.

Does Cityrooms.com offer any support during the tenancy?

Yes, the website mentions a “dedicated service team” that will “take care of everything” during your stay, implying ongoing support for tenants.

What happens if I terminate my tenancy early with Cityrooms.com?

The website mentions “Reasonable costs if the Tenancy is terminated earlier.” The specific details and calculation of these costs would be outlined in your individual tenancy agreement.

Is there a late payment fee with Cityrooms.com?

Yes, the website indicates “Late payment fee as described in tenancy agreement.” Tenants should review their contract carefully to understand the terms and implications of this fee.

Can I view properties in person before booking?

While the website mentions seeing pictures and videos, one testimonial notes, “I then went to see the property and loved it,” suggesting in-person viewings are arranged.

Does Cityrooms.com have a physical office?

Yes, Cityrooms.com has an office that is open Monday to Friday (10 am-6 pm) and Saturday (11 am-5 pm), and they offer appointments outside these hours.

How do I contact Cityrooms.com?

You can contact them by phone at 020 7790 5577 or by visiting their office during business hours.

Are there testimonials available for Cityrooms.com?

Yes, the homepage features a “What our clients say” section with testimonials from various individuals, including their names, origins, and the platforms where the reviews were posted.

Can Cityrooms.com help if I don’t know where to live in London?

Yes, the website provides “popular areas to consider” such as Canary Wharf, Stratford, and London Bridge, with links to detailed “Area Guides” to help tenants choose.

How many rooms does Cityrooms.com manage annually?

The website claims to have “Over 3000 rooms to rent in London,” suggesting a significant inventory.

What is the process for booking a room with Cityrooms.com?

The process involves 6 steps: room search, making a decision, making a booking, moving in, enjoying your stay, and ending your tenancy.

Does Cityrooms.com cater to international tenants?

Yes, the website highlights its ability to help tenants find somewhere to live in “10 different languages,” indicating a strong focus on supporting international clients.