Cloud-iam.com Reviews

Based on checking the website, Cloud-IAM.com appears to be a legitimate and specialized service offering managed Keycloak solutions.

It directly addresses the complexities of deploying, maintaining, and scaling Keycloak, an open-source identity and access management IAM system.

For businesses struggling with the technical overhead of self-managing Keycloak, Cloud-IAM positions itself as a dedicated team of experts that simplifies these operations, providing a secure, reliable, and scalable platform.

This focus on a specific, technical niche suggests that for organizations requiring robust IAM without the burden of in-house expertise, Cloud-IAM could be a valuable partner.

The platform offers a comprehensive suite of features designed to automate and streamline the Keycloak lifecycle, from deployment and configuration to monitoring, issue resolution, updates, and backups.

They emphasize high availability, 24/7 expert support, and strong security measures like ISO 27001 certification.

For those seeking to offload the intricate details of IAM infrastructure to a specialized provider, Cloud-IAM seems to present a compelling case by promising peace of mind and allowing internal teams to concentrate on core product development.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Cloud-IAM.com Review & First Look

Based on a thorough review of their website, Cloud-IAM.com positions itself as a premium, fully managed Keycloak solution provider.

Their primary offering is to take the burden of deploying, maintaining, and scaling Keycloak off the shoulders of businesses, providing it as a service SaaS/PaaS. This immediately appeals to organizations that need robust identity and access management but lack the specialized DevOps or Keycloak expertise in-house.

The first impression is one of professionalism and technical competence.

The site is clean, well-organized, and clearly communicates the value proposition.

It highlights key benefits like a 99.95% SLA, ISO 27001 certification, and 24/7 support, all crucial for mission-critical IAM infrastructure. Speedy-skills.com Reviews

Understanding Keycloak’s Role in IAM

Keycloak, at its core, is an open-source identity and access management solution developed by Red Hat.

It provides features like Single Sign-On SSO, Multi-Factor Authentication MFA, user federation, and robust user management.

However, while powerful, self-hosting and managing Keycloak can be resource-intensive, requiring significant technical expertise in areas like:

• Infrastructure provisioning: Setting up servers, databases, and networking.
• Configuration: Tailoring Keycloak to specific organizational needs.
• Security hardening: Implementing best practices to protect sensitive identity data.
• Scaling: Ensuring the system can handle increasing user loads and concurrent requests.
• Monitoring and maintenance: Proactively identifying and resolving issues, applying updates, and managing backups.

This is precisely where Cloud-IAM steps in, aiming to abstract away these complexities for its users.

Initial Impressions of Cloud-IAM’s Offering

Cloud-IAM aims to simplify this by providing a managed service. Their website emphasizes: Freshfruitandvegshop.com Reviews

• Automation: Streamlined deployment and configuration.
• Expertise: A dedicated team of Keycloak and IAM specialists.
• Reliability: High availability and consistent performance.
• Security: Adherence to certifications like ISO 27001.

For businesses that prioritize focusing on their core product development rather than infrastructure management, this approach appears highly attractive.

It suggests a “set it and forget it” model, allowing internal teams to leverage Keycloak’s power without the operational overhead.

Cloud-IAM.com Features

Cloud-IAM offers a comprehensive set of features designed to cover the entire lifecycle of a Keycloak deployment, from initial setup to ongoing maintenance and advanced customization.

Their focus is on providing a fully managed service that takes the complexity out of identity and access management.

Automated Deployment and Customization

One of the standout features is the speed and ease of deployment. Cloud-IAM claims a Keycloak instance can be deployment-ready in 20 minutes, highlighting efficiency for businesses. Hiddenhills.co Reviews

• Self-serviced deployments: Users can deploy managed Keycloak instances directly through Cloud-IAM’s applications.
• Automated setup: The platform automates the often-complex setup of a customized Keycloak environment.
• Global availability: Deployments are available across 5 different cloud providers Outscale, Azure, AWS, SCW, & GCP and over 50 different regions worldwide, offering geographical flexibility and low latency.
• Deep customization: Users can:
  • Upload custom .jar themes, extensions, and features.
  • Administrate environment variables.
  • Allow or restrict access to specific IP addresses.
  • Access Keycloak profiles for additional deeper features not enabled by default.
  • Expose multiple custom domain DNSs.
  • Integrate with 3rd parties for enhanced security, including trusted certificates, password deny lists, and mTLS Mutual Transport Layer Security.

Robust Monitoring and Expert Support

Cloud-IAM emphasizes constant vigilance and expert assistance to ensure the stability and security of Keycloak instances.

• 24/7 Security Monitoring: Expert eyes are on your security around the clock. Any errors trigger immediate alerts to expert support and are sent to the user with a status report.
• Comprehensive Analytics: Users have transparent access to:
  • Analytics logs and metrics.
  • Security alarms via email, with webhooks coming soon.
  • Observability insights.
  • Keycloak Metrics.
• High Availability HA Architecture: Keycloaks are automatically architected for HA, meaning they are designed to minimize downtime and ensure continuous operation.
• Dedicated Expert Team: Cloud-IAM provides a team of experts available on speed dial for quick issue resolution.
  • Truly comprehensive documentation: A robust knowledge base for self-help.
  • Uptime availability up to 99.95%: A strong SLA commitment for service reliability.
  • 24/7 critical support: Available 365 days a year for emergencies.
  • Worldwide ticket center: For standard support questions.
  • Manual contact option for their on-call team.

Seamless Updates and Secure Backups

Managing updates and ensuring data integrity is crucial for any IAM system. Cloud-IAM automates and secures these processes.

• Assisted Keycloak Updates: The Cloud-IAM DevOps expert team assists with updates, ensuring they work properly and minimizing user interruption.
• Automatic Data Backups:
  • Daily backups and snapshots are scheduled every 24 hours by default.
  • Redundant encrypted backups are stored in multiple regions for disaster recovery.
  • Users have access to these daily backups for self-storage or migration.
• No Vendor Lock-in: A significant advantage, as users can export their data anytime, including dumps of the dedicated PostgreSQL database and hashed account passwords, allowing migration to a self-hosted Keycloak instance if needed.

Custom Extensions and Open Source Integration

Leveraging Keycloak’s open-source nature, Cloud-IAM facilitates custom development and integration.

• Easy Custom Extension Implementation: Users can implement custom extensions and themes in minutes.
• Architecture Design: Cloud-IAM’s architecture ensures that new custom extensions will not disable existing Keycloak deployments.
• Management through APIs: Custom extensions can be managed through Cloud-IAM’s apps or their fully transparent and documented API.
• Service Provider Interfaces SPI: Full support for SPIs, allowing for custom implementations that Keycloak uses natively.
• Open Source Commitment: Cloud-IAM is built on open-source Keycloak, and users can audit their open-source extensions codebase on GitHub for transparency and peace of mind.

Cloud-IAM.com Pros & Cons

When evaluating any service, it’s essential to weigh its advantages against potential drawbacks.

Cloud-IAM offers compelling benefits, but like any specialized solution, it might not be a perfect fit for every scenario. Iwcprobateservices.co.uk Reviews

Pros of Cloud-IAM.com

Cloud-IAM presents several significant advantages, particularly for organizations seeking a hands-off approach to Keycloak management.

• Expert Keycloak Management: This is Cloud-IAM’s core strength. They provide a dedicated team of Keycloak experts, freeing up internal IT resources from the complexities of deployment, scaling, and maintenance. This translates to reduced operational overhead and specialized knowledge readily available.
• High Availability and Reliability: With a 99.95% SLA and architecture designed for high availability, Cloud-IAM ensures that your identity and access management system remains online and accessible, which is critical for business continuity.
• Enhanced Security: ISO 27001 certification, 24/7 security monitoring, redundant encrypted backups, and features like IP whitelisting and trusted certificates signify a strong commitment to data security and compliance.
• Scalability: The service is built to scale automatically, managing millions of concurrent visits, which is essential for growing businesses and fluctuating user loads.
• Fast Deployment: A claimed 20-minute deployment time means businesses can get their Keycloak instance up and running rapidly, accelerating project timelines.
• Global Reach: Support for 5 major cloud providers and over 50 regions worldwide offers flexibility in choosing deployment locations for optimal latency and data residency requirements.
• No Vendor Lock-in: A major differentiator, as users can export their entire Keycloak data PostgreSQL database dumps, hashed passwords at any time. This provides peace of mind and a clear exit strategy, unlike some proprietary IAM solutions.
• Comprehensive Support: 24/7 critical support, a worldwide ticket center, and direct access to an on-call team indicate a robust support structure for quick issue resolution.
• Automated Updates and Backups: Daily automatic backups and assisted updates ensure the Keycloak environment is always current and data is protected, minimizing manual intervention and potential human error.
• Customization Flexibility: Despite being a managed service, Cloud-IAM allows for extensive customization, including uploading custom themes, extensions, and managing environment variables, leveraging Keycloak’s open-source flexibility.

Cons of Cloud-IAM.com

While the pros are substantial, there are a few considerations that might lead some organizations to explore alternatives or self-management.

• Cost: While the website doesn’t explicitly detail pricing on the main landing page, managed services, particularly those offering high SLAs and expert support, typically come at a higher cost than self-hosting. For small businesses with tight budgets and in-house expertise, the cost might be a factor. The stated estimated cost of $200,000 a year for an internal team of 2-3 DevOps/Keycloak experts in Europe suggests that Cloud-IAM’s service is likely aimed at medium to large enterprises, implying a significant recurring expense that might not be justifiable for all.
• Less Direct Control: While Cloud-IAM offers customization, it’s still a managed service. Organizations that require absolute root-level access or prefer complete control over every aspect of their infrastructure might find this limiting, even with the extensive customization options provided.
• Reliance on a Third Party: Entrusting critical identity and access management to a third-party service, while beneficial for expertise, means relying on their security practices, uptime, and incident response. Although Cloud-IAM addresses this with certifications and SLAs, it’s a factor for organizations with extremely strict internal compliance or risk aversion policies.
• Specific Niche: Cloud-IAM is highly specialized in Keycloak. If an organization’s IAM needs extend significantly beyond Keycloak’s capabilities or they prefer a broader, more integrated identity platform from a single vendor, they might need to evaluate how Cloud-IAM fits into that larger ecosystem.
• No Free Tier for Extensive Testing PoC: While a “free account” is available no credit card required, the website clarifies that their offers aren’t available for trial periods or Proof of Concept PoC. Instead, they suggest the “Little Bunny” plan for a commitment-free month of full feature access. This means businesses might need to commit financially, even if minimally, to fully test the service’s capabilities in a production-like environment.

Cloud-IAM.com Pricing

Understanding the pricing structure of a managed service like Cloud-IAM is crucial for budgeting and assessing its long-term viability for an organization.

While specific detailed pricing tiers aren’t immediately visible on the main landing page requiring a click to a dedicated “Pricing” page, the website offers insights into their philosophy and the value proposition.

Cloud-IAM structures its offerings to provide different levels of service and support, catering to various organizational sizes and needs, from small setups to large enterprises. Civilservicepensionscheme.org.uk Reviews

Their approach emphasizes the cost-effectiveness of outsourcing Keycloak management compared to building and maintaining an in-house team.

Pricing Philosophy

Cloud-IAM argues that managing Keycloak internally is far more expensive than using a specialized managed service. They estimate that an in-house Keycloak team of 2-3 full-time DevOps and Keycloak architects could cost around $200,000 per year in Europe. This projection aims to highlight the potential savings and efficiency gained by leveraging their expertise and automated platform. The pricing model likely reflects the comprehensive nature of their service, including:

• Infrastructure Hosting: Managed servers, databases, and network resources.
• Software Licensing Keycloak is open-source: But the value is in the management tooling and expertise.
• Expert Support: 24/7 critical support and access to Keycloak specialists.
• Automation & Monitoring: Tools for deployment, updates, backups, and security monitoring.
• High Availability & SLA: Guaranteeing uptime and performance.

Potential Pricing Tiers Inferred from website content

While exact numbers are behind a “Pricing” link, typical managed service models often include tiers based on factors such as:

• Number of Identities/Users: This is a common metric for IAM solutions.
• Number of Concurrent Users/Requests: Critical for performance and scaling.
• Deployment Size/Capacity: Resource allocation for the Keycloak instance.
• Support Level: Standard vs. Premium/Enterprise support with faster response times and dedicated contacts.
• Included Features: Access to advanced features like custom extensions, specific integrations, or analytics.

The website mentions a “Little Bunny” plan, which suggests an entry-level paid option designed for commitment-free access to all Cloud-IAM and Keycloak features for a month.

This acts as an alternative to a free trial/PoC and would likely be a more affordable starting point. Verktygsvaruhuset.se Reviews

Value for Money

For medium to large enterprises, the value proposition of Cloud-IAM’s pricing likely lies in:

• Predictable Costs: Converting unpredictable internal operational expenses salaries, training, infrastructure failures into a predictable monthly or annual subscription.
• Access to Expertise: Gaining access to a specialized team without the recruitment and retention challenges.
• Reduced Time to Market: Faster deployment and management allow businesses to focus on core product features.
• Operational Efficiency: Automating tasks that would otherwise consume significant internal developer and operations time.
• Risk Mitigation: Leveraging their security certifications and high availability features to minimize security breaches and downtime risks.

Ultimately, organizations must weigh the cost of Cloud-IAM against the internal costs and risks associated with self-managing Keycloak, considering factors like engineering salaries, infrastructure, security audits, and the potential impact of an IAM outage.

Cloud-IAM.com Alternatives

For organizations evaluating identity and access management IAM solutions, Cloud-IAM stands out as a specialized managed Keycloak provider.

The “best” alternative depends heavily on an organization’s specific needs, budget, technical expertise, and scale.

1. Self-Hosting Keycloak

• Description: This involves downloading the open-source Keycloak software and deploying it on your own infrastructure on-premise, private cloud, or public cloud VMs.
• Pros:
  • Full Control: Complete control over the environment, configurations, and data.
  • Potentially Lower Direct Software Costs: The software itself is free.
  • Customization: Unlimited customization potential without external service limitations.
• Cons:
  • High Operational Overhead: Requires significant in-house expertise in DevOps, Keycloak architecture, security, scaling, and maintenance. This includes managing infrastructure, backups, updates, monitoring, and incident response.
  • Higher Indirect Costs: The cost of hiring and retaining specialized engineers as Cloud-IAM highlights, potentially $200,000+ per year for 2-3 experts can far outweigh managed service fees.
  • Time-Consuming: Initial setup and ongoing management can divert resources from core product development.
  • Risk of Misconfiguration/Security Vulnerabilities: Without dedicated expertise, there’s a higher risk of security gaps or performance issues.
• Best For: Organizations with ample internal DevOps and security expertise, strict compliance requirements that necessitate full control, or those operating on a very tight budget where indirect costs are overlooked.

2. Other Managed Keycloak Providers

• Description: Similar to Cloud-IAM, these are other companies that offer Keycloak as a fully managed service. Examples might include smaller, niche providers or managed service arms of larger cloud platforms.
  • Similar Benefits to Cloud-IAM: Offloading operational burden, expert support, high availability, and scalability.
  • Comparison Points: Allows for competitive pricing, feature sets, and SLA comparisons.
  • Varying Quality/Features: Not all managed providers are equal. SLAs, support quality, and feature sets can differ significantly.
  • Potential Vendor Lock-in: Some might not offer the same level of data exportability as Cloud-IAM.
• Best For: Organizations specifically seeking a managed Keycloak solution but wanting to compare options beyond Cloud-IAM, or those with unique regional or compliance needs that another provider might better serve.

3. Identity-as-a-Service IDaaS Platforms

• Description: These are proprietary, cloud-native identity platforms that offer a broader range of IAM functionalities beyond just core authentication and authorization. Examples include Okta, Auth0 by Okta, OneLogin, Microsoft Azure AD B2C, Amazon Cognito, and Ping Identity.
  • Comprehensive Feature Sets: Often include advanced features like user directories, adaptive MFA, strong analytics, deep enterprise integrations HRIS, CRM, and robust API security.
  • Ease of Use: Generally offer intuitive dashboards and SDKs for quick integration.
  • Broad Ecosystem: Often have extensive marketplaces for integrations with other business applications.
  • Reduced Operational Burden: Similar to managed Keycloak, they handle all infrastructure and scaling.
  • Vendor Lock-in: As highlighted by Cloud-IAM, these proprietary solutions can make it difficult to migrate data or switch providers. Data portability might be limited, and switching often means significant re-architecture.
  • Higher Cost Potentially: Pricing can be complex and expensive, especially for advanced features or high user volumes, often charging per active user.
  • Less Customization Flexibility: While highly configurable, they typically don’t offer the deep, code-level customization that Keycloak especially when self-hosted or Cloud-IAM with its custom JAR/SPI support allows.
  • No Open-Source Core: If open-source principles or the ability to audit the underlying code are important, IDaaS platforms might not be suitable.
• Best For: Enterprises prioritizing rapid deployment, extensive out-of-the-box integrations, a broader range of IAM features, and willing to accept potential vendor lock-in for convenience.

4. Cloud Provider IAM Services

• Description: Major cloud providers offer their own native IAM services, such as AWS IAM, Google Cloud IAM, and Azure Active Directory. While these are primarily for managing access to cloud resources, some like Azure AD B2C or Amazon Cognito extend to customer identity management.
  • Deep Cloud Integration: Seamlessly integrates with other services within the same cloud ecosystem.
  • Scalability & Reliability: Backed by the robust infrastructure of major cloud providers.
  • Cost-Effective for Existing Cloud Users: Often more cost-efficient if you are already heavily invested in a particular cloud provider.
  • Proprietary: Can lead to lock-in within that specific cloud ecosystem.
  • Feature Gaps: May not offer the full breadth of dedicated CIAM/IAM features found in specialized platforms or Keycloak.
  • Learning Curve: Each provider has its own nuances and complexities.
• Best For: Organizations deeply entrenched in a specific cloud ecosystem looking for an integrated IAM solution for their cloud resources and potentially for customer identities within that environment.

When choosing an alternative, organizations should conduct a thorough cost-benefit analysis, considering not just subscription fees but also internal resource allocation, security requirements, and the long-term strategic vision for their identity infrastructure.

Clearoutgroup.co.uk Reviews

How to Cancel Cloud-IAM.com Subscription

Based on the information available on Cloud-IAM.com, the process for cancelling a subscription appears to be straightforward and user-friendly, reflecting their commitment to avoiding vendor lock-in.

This is a significant advantage, as it provides customers with flexibility and peace of mind.

Vendor Lock-in and Cancellation Policy

Cloud-IAM explicitly addresses the concern of vendor lock-in, stating: “We’re open-source, and let you download your data anytime.

That means if you don’t like our service, just switch. Costelloes.co.uk Reviews

Not like Oauth, Okta, OneLogin which locks you via their proprietary application, in addition to charging you for the slightest additional feature.”

This strong stance indicates that Cloud-IAM has designed its service with ease of exit in mind.

The ability to export data is a key component of this promise.

Steps to Cancel a Cloud-IAM.com Subscription Based on website information

While the website doesn’t provide a direct, step-by-step guide to cancelling within a specific user interface, the general principles and statements suggest the following:

1. Data Export: Before cancellation, it is highly recommended to export all your data. Cloud-IAM states: “For every dedicated hosting subscription, Cloud-IAM provides dumps of the dedicated PostgreSQL database that you can safely re-import into your own database.” They also confirm that “Account passwords are hashed and will work on your own Keycloak setup.”
   • This means you can download your complete identity data, ensuring you have a copy to migrate to another Keycloak instance self-hosted or another provider if desired.
2. Access Your Account Dashboard: Log in to your Cloud-IAM account. Most subscription cancellations are managed directly from the user’s account settings or billing section.
3. Navigate to Subscription Management: Look for sections labeled “Subscription,” “Billing,” “Plans,” or “Account Settings.”
4. Initiate Cancellation: Within the subscription management area, there should be an option to “Cancel Subscription” or “Manage Plan.” Follow the prompts provided.
5. Confirmation: After initiating the cancellation, you will likely receive a confirmation message on the screen and/or via email. It’s advisable to keep this confirmation for your records.

Important Considerations for Cancellation

• Billing Cycle: Understand your current billing cycle. Cancellations typically take effect at the end of the current billing period to avoid prorated charges or immediate service interruption.
• Service Discontinuation: Once the cancellation is complete, your Keycloak instance managed by Cloud-IAM will be decommissioned, and services will cease. Ensure you have a replacement IAM solution in place and your data migrated before the service discontinuation.
• Contact Support if Needed: If you encounter any difficulties or have specific questions about your cancellation, Cloud-IAM offers comprehensive support, including a worldwide ticket center and the option to manually contact their on-call team for critical issues.

The ease of cancellation, coupled with robust data export capabilities, positions Cloud-IAM as a transparent provider that respects a customer’s right to choose and migrate. Luscombe.co.uk Reviews

How to Cancel Cloud-IAM.com Free Trial “Little Bunny” Plan

Cloud-IAM.com clarifies its approach to free trials and Proof of Concepts PoCs, stating that their offers are “aren’t available for trial periods or Proof of Concept PoC.” Instead, they offer a unique pathway for prospective users to test their full capabilities without long-term commitment: the “Little Bunny” plan.

This plan acts as a commitment-free, full-feature access period for an entire month.

Therefore, the concept of “cancelling a free trial” for Cloud-IAM essentially translates to deciding whether to continue with a paid subscription after the initial “Little Bunny” month or simply letting the access lapse.

Understanding the “Little Bunny” Plan

The “Little Bunny” plan is described as:

• Commitment-Free: It’s designed to allow exploration without a long-term contract.
• Full Features: Unlike a limited free tier, this plan unlocks all the powerful features of Cloud-IAM and Keycloak.
• One-Month Access: It provides access for a full month.
• Payment Required Implied: While a “free account” no credit card required is mentioned for instant setup, the “Little Bunny” plan seems to be the entry-level paid offering for serious evaluation, as it explicitly states, “No need to worry about PoC – dive straight into our service with this plan.” This implies a payment method is required to activate this specific plan, even if it’s a minimal initial charge.

“Cancellation” Steps for the “Little Bunny” Plan

Since it’s framed as a commitment-free paid month rather than a traditional free trial, “cancellation” likely means choosing not to renew or continue. Phantom-athletics.com Reviews

1. Data Export Crucial: If you’ve been testing with the “Little Bunny” plan and decide not to proceed, ensure you export any configurations, user data, or other relevant information. Cloud-IAM emphasizes its no-vendor-lock-in policy, allowing you to download your Keycloak data PostgreSQL database dumps, hashed passwords at any time.
2. Monitor Billing: Keep track of the end date of your “Little Bunny” month.
3. Prevent Auto-Renewal If Applicable: If you provided payment details for the “Little Bunny” plan, log into your Cloud-IAM account dashboard. Navigate to your “Subscription,” “Billing,” or “Plan Management” section. Look for an option to “Cancel Auto-Renewal” or “Downgrade Plan.”
   • This is the standard procedure for stopping a recurring charge after an introductory period.
4. No Action for Lapse If no payment method on file: If you started with a “free account” and then opted for the “Little Bunny” plan but did not provide recurring payment details, the service will likely simply expire at the end of the month if not actively renewed. However, confirming this through their documentation or support is always a good practice.
5. Contact Support: If you’re unsure about your specific billing arrangement or how to ensure the plan does not renew, contact Cloud-IAM’s support team via their worldwide ticket center. They can provide precise instructions based on your account status.

The intention behind the “Little Bunny” plan is to provide a low-risk way to experience the full service.

Therefore, the “cancellation” mechanism should align with a typical subscription management process, allowing users to opt out easily before incurring further charges.

Cloud-IAM.com vs. Okta

When discussing Identity and Access Management IAM, Cloud-IAM.com and Okta represent two distinct approaches.

Cloud-IAM focuses on providing a fully managed Keycloak solution, while Okta is a comprehensive, proprietary Identity-as-a-Service IDaaS platform.

Understanding their fundamental differences is key to choosing the right solution for your organization. Lolahealth.co Reviews

Feature/Aspect	Cloud-IAM.com	Okta
Core Offering	Managed Keycloak open-source based	Proprietary IDaaS platform
Underlying Tech	Keycloak Open-Source	Okta’s proprietary stack
Primary Focus	Simplifying Keycloak operations for businesses that want Keycloak without the overhead.	Comprehensive IAM suite AuthN, AuthZ, Lifecycle Mgmt, etc.
Customization	High for Keycloak: Supports custom JARs, themes, SPIs, environment variables. Leverages Keycloak’s open-source flexibility.	Configurable for proprietary system: Extensive policies, rules, workflows. SDKs and APIs for integration. Less deep code-level customization.
Vendor Lock-in	Minimal: Explicitly states “no vendor lock-in,” allows data export PostgreSQL dumps, hashed passwords for easy migration to self-hosted Keycloak.	Significant: Proprietary system, data export/migration can be complex and challenging. Switching providers often requires re-architecture.
Pricing Model	Likely based on Keycloak instance size, users, support level. Value proposition is saving on in-house DevOps costs.	Per active user, per feature, tiered plans. Can become expensive at scale or with many features.
Ease of Use	Easy deployment and management of Keycloak. Assumes familiarity with IAM concepts.	Generally very user-friendly dashboards, easy for developers to integrate with SDKs.
Ecosystem & Integrations	Focus on Keycloak’s standard protocols OIDC, SAML, OAuth2 and integrations.	Broad marketplace of out-of-the-box integrations with enterprise apps SaaS, HRIS, CRM.
Control Level	Managed service, but users have control over Keycloak configs and extensions.	Managed service, control via Okta’s dashboard and APIs. No direct access to underlying infrastructure.
Security & Compliance	ISO 27001 certified, 24/7 monitoring, HA, automated backups.	SOC 2, HIPAA, ISO 27001, FedRAMP, PCI DSS, etc. Robust security features and compliance.
Target Audience	Organizations that specifically want Keycloak but prefer not to manage it. those valuing open-source flexibility without the operational burden.	Enterprises needing a broad, highly integrated, and rapidly deployable IAM solution, willing to pay for convenience and comprehensive features.

Key Differentiators

1. Open Source vs. Proprietary:

   • Cloud-IAM: Built entirely on open-source Keycloak. This means transparency, community support for the core product, and the ability to eventually self-host if needs change. This appeals to organizations with an open-source ethos or those concerned about vendor lock-in.
   • Okta: A proprietary platform. While highly functional and user-friendly, organizations are tied to Okta’s ecosystem and pricing model.

2. Focus and Depth:

   • Cloud-IAM: Specializes exclusively in Keycloak management. Their expertise is deep within this specific IAM solution. This means they are likely experts in scaling Keycloak, troubleshooting Keycloak-specific issues, and optimizing Keycloak performance.
   • Okta: Offers a broader IAM portfolio including Workforce IAM, Customer Identity CIAM, API Access Management, Governance, and more. This breadth can be advantageous for organizations seeking a single vendor for all their identity needs, but it might mean less hyper-specialization in any one open-source technology.

3. Migration and Lock-in:

   • Cloud-IAM actively promotes its “no vendor lock-in” policy, allowing users to download their entire Keycloak database for migration. This is a significant selling point, as it provides a clear exit strategy.
   • Okta, like many proprietary SaaS solutions, can lead to significant vendor lock-in. Migrating off a deeply integrated Okta deployment can be a complex and costly undertaking, often requiring substantial re-engineering.

Who Should Choose Which?

• Choose Cloud-IAM if:

  • You have decided that Keycloak is the right IAM solution for your needs.
  • You want the power and flexibility of Keycloak but lack the internal DevOps and Keycloak expertise to manage it effectively.
  • You prioritize avoiding vendor lock-in and want the option to migrate to a self-hosted Keycloak instance in the future.
  • You appreciate the open-source nature of Keycloak and want a managed service that respects that.
  • Your primary need is robust authentication and authorization, not a full IAM suite with advanced governance and enterprise integrations.

• Choose Okta if: Revwise.com Reviews

  • You need a comprehensive, off-the-shelf IDaaS solution that can handle both workforce and customer identity.
  • You prioritize rapid deployment and extensive integrations with other enterprise applications without deep technical configuration.
  • You are comfortable with a proprietary solution and the associated vendor lock-in.
  • You need advanced features like adaptive MFA, granular access policies across a wide range of applications, and a user-friendly administrator experience.
  • Your budget allows for potentially higher per-user costs, especially at scale.

In essence, Cloud-IAM offers a specialized, expert-managed service for a powerful open-source tool, ideal for those committed to Keycloak’s strengths.

Okta provides a broad, feature-rich proprietary platform for general IAM needs, emphasizing ease of use and extensive integrations.

Frequently Asked Questions

What is Cloud-IAM.com?

Cloud-IAM.com is a specialized service that provides fully managed Keycloak solutions, offering deployment, maintenance, and scaling of the open-source identity and access management IAM system, Keycloak, as a service.

Is Cloud-IAM.com suitable for large enterprises?

Yes, Cloud-IAM.com is designed for scalability, stating it can manage millions of identities and concurrently handle large user bases, making it suitable for medium to large enterprises.

Does Cloud-IAM.com offer a free trial?

Cloud-IAM.com does not offer a traditional free trial or Proof of Concept PoC. Instead, they provide a “Little Bunny” plan which gives commitment-free, full-feature access for one month. Diamondwindowsltd.co.uk Reviews

How quickly can I deploy Keycloak with Cloud-IAM.com?

Cloud-IAM.com claims that a Keycloak deployment can be ready in 20 minutes, offering rapid setup and access.

What cloud providers does Cloud-IAM.com support for deployment?

Cloud-IAM.com supports deployments on 5 different cloud providers: Outscale, Azure, AWS, Scaleway SCW, and Google Cloud Platform GCP.

Is Cloud-IAM.com ISO 27001 certified?

Yes, Cloud-IAM.com is ISO 27001 certified end-to-end, indicating a strong commitment to information security management.

What kind of support does Cloud-IAM.com offer?

Cloud-IAM.com offers 24/7 critical support for emergencies, 365 days a year, a worldwide ticket center for support questions, and access to an on-call expert team.

Does Cloud-IAM.com provide an SLA Service Level Agreement?

Yes, Cloud-IAM.com covers its fully managed Keycloak solution with a 99.95% SLA for uptime availability. Expandholidays.com Reviews

Can I customize my Keycloak instance with Cloud-IAM.com?

Yes, Cloud-IAM.com allows extensive customization, including uploading custom .jar themes, extensions, administrating environment variables, and configuring IP access restrictions.

Does Cloud-IAM.com prevent vendor lock-in?

Yes, Cloud-IAM.com explicitly states “no vendor lock-in” and allows users to export their data PostgreSQL database dumps and hashed passwords at any time for migration.

How often does Cloud-IAM.com perform backups?

Cloud-IAM.com performs automatic daily data backups and snapshots every 24 hours by default, with redundant encrypted backups stored in multiple regions.

What is the estimated cost saving of using Cloud-IAM vs. an in-house team?

Cloud-IAM.com estimates that an in-house team of 2-3 full-time DevOps/Keycloak experts could cost around $200,000 per year in Europe, suggesting significant cost savings by using their managed service.

Can Cloud-IAM.com integrate with my existing tech stack?

Yes, Cloud-IAM.com allows connection to your existing tech stack with their API for notifications and other integrations. Myrouteapp.com Reviews

Does Cloud-IAM.com offer consulting services?

Yes, Cloud-IAM.com offers consulting time for technical assistance, training, strategic configuration advice, scaling deployments, or migration assistance.

What types of Identity and Access Management IAM use cases does Cloud-IAM support?

Cloud-IAM supports Keycloak for various use cases, including Customer Identity and Access Management CIAM, Identity and Access Management IAM, and Identity Provider IdP Broker.

Is Keycloak open-source, and how does Cloud-IAM leverage this?

Yes, Keycloak is an open-source identity and access management system.

Cloud-IAM builds on this open-source foundation, providing managed services while allowing users to audit their open-source extensions codebase on GitHub.

What security features does Cloud-IAM provide beyond ISO 27001?

Beyond ISO 27001, Cloud-IAM offers 24/7 security monitoring, analytics logs and metrics, security alarms, auto-architected High Availability HA for Keycloaks, trusted certificates, password deny lists, and MTLS support.

Does Cloud-IAM.com handle Keycloak updates automatically?

Yes, the Cloud-IAM DevOps expert team assists with updates and ensures they work properly, minimizing interruptions for users.

Can I deploy Keycloak on my own cloud provider with Cloud-IAM?

No, Cloud-IAM.com manages its own cloud infrastructure to guarantee maximum security, privacy, and disaster recovery capabilities.

You deploy to one of their supported cloud providers within their managed environment.

How does the “Little Bunny” plan differ from a traditional free trial?

The “Little Bunny” plan is a commitment-free monthly subscription that unlocks all features of Cloud-IAM and Keycloak, serving as a paid evaluation period rather than a free, limited-time trial.

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