Based on checking the website Crazybirdbike.co.uk, it appears to be an online retailer specializing in electric bicycles ebikes and related accessories, primarily targeting the UK market.

The site showcases a range of ebikes, from fat tire models to folding and city/commuter bikes, alongside various promotions and customer testimonials.

From a quick glance, it aims to position itself as a provider of accessible and performance-oriented ebikes, emphasizing features like powerful motors, long-range batteries, and convenient designs.

This review will delve into the various aspects of Crazybirdbike.co.uk to provide a comprehensive understanding of what potential customers can expect, dissecting their product offerings, customer service promises, and overall online presence.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Unpacking Crazybirdbike.co.uk: A Deep Dive into Their Offerings

Crazybirdbike.co.uk presents itself as a dedicated ebike vendor, aiming to simplify urban mobility and outdoor adventures for its customers.

The website is structured to highlight their core products – electric bikes – while also touching upon essential support services like warranties and delivery. Let’s break down what they bring to the table.

The E-Bike Lineup: Diversity and Core Specifications

The heart of Crazybirdbike.co.uk is its ebike selection.

They offer several distinct models, each designed for different preferences and uses.

The common thread among them seems to be a focus on motor power, battery range, and practical features. Cassidytravel.ie Reviews

Fat Tire Ebikes: Models like the Crazybird Jumper fat tire ebike are prominently featured. These bikes typically boast powerful 750W motors, designed for tackling various terrains. The website mentions “all-terrain adventure,” suggesting these are for more rugged use.
Folding Ebikes: For those prioritizing portability and storage, models like the Crazybird CU7 and Crazybird CU2 are highlighted. These are described as “compact and portable,” ideal for commuters or those with limited space. The CU7, for instance, is noted for its Mini-Folding Electric Bike design and features like oil disc brakes and a 7-speed gear system.
City & Commuter Ebikes: The Crazybird Seta ebike falls into this category, characterized by a 500W high-speed motor 250W sustained, 48V brushless rear hub motor with Peak 500W. This suggests a balance between power and efficiency for daily commutes and urban exploration. The website highlights its 48V 14Ah battery, promising up to “50 miles.”
Other Notable Models: The Crazybird XF900 Ebike is mentioned with a 48V 13Ah Battery and 250W Motor, boasting a top speed of 25Km/H and 5-level pedal assist. The Crazybird CB10 foldable ebike also features a 250W motor peak 500W and a foldable design.

Key Performance Indicators and Features

Crazybirdbike.co.uk emphasizes several technical specifications across their range, which are critical for potential buyers.

Motor Power: You’ll find a range from 250W sustained up to 750W peak. This directly impacts acceleration and hill-climbing capability. For instance, the Jumper’s 750W motor is highlighted for its power, enabling it to conquer “hills? What hills.”
Battery Voltage and Capacity: Most bikes listed feature a 48V battery, with capacities ranging from 10.4Ah to 15Ah. The higher the Ah, generally the longer the range. The Seta and CU7 claim “50 miles” range, while the CU2 specifies “45 miles.” One customer review for the Jumper mentioned getting “about 40 miles on hilly terrain” and potentially “65 miles or so on flat,” which provides some real-world context.
Speed: The XF900 explicitly states a “Top speed 25Km/H,” which aligns with UK ebike regulations for pedal-assist models.
Braking Systems: The CU7 is noted to have “oil disc brakes,” a superior braking system often preferred for better stopping power and control.
Gearing: The CU7 also features a “7-speed gear system,” allowing riders to adjust resistance for various terrains and speeds.
Additional Features: Many models include integrated lights and horns, essential for safety. Some also offer USB charging and a “Walk mode” for easier handling when not riding.

Pricing and Promotions: Value Proposition

The website frequently advertises various sales and discounts, attempting to make their ebikes more attractive to budget-conscious buyers.

Flash Sales and Bank Holiday Offers: Promotions like “Bank Holiday Power Ride Extra £100 Off For 2 Bikes” and “Flash Sale-CU7 Enjoy £100 off 2 bikes free shipping” are prominently displayed, indicating a strategy of offering incentives for multiple purchases or during specific periods.
Discounted Prices: Several bikes show a “Sale price” significantly lower than a “Regular price” or “Unit price.” For example, the Seta is listed at a sale price of £899.00 from a regular price of £1,699.00, and the Jumper at £1,199.00 from £1,999.00. These discounts, if genuine and consistently applied, could represent significant savings for consumers.
Bundling: The “Combo Sale” section hints at potential package deals, although specifics aren’t detailed on the homepage. This could include bikes bundled with accessories.

Customer Experience and Support Pillars

Beyond the products themselves, Crazybirdbike.co.uk emphasizes several aspects of the customer experience, aiming to build trust and assure buyers.

Warranty and Returns Policy: Peace of Mind

One of the most critical factors for online purchases, especially for high-value items like ebikes, is the warranty and return policy.

2-year Warranty: The website proudly states a “2-year Warranty,” which is a decent industry standard for ebikes, providing a level of assurance against manufacturing defects. The phrase “industry-leading warranty” might be an overstatement as many brands offer similar or longer warranties, but it’s certainly a solid offering.
14-Day Trial: This is a crucial element for customer confidence. The “Don’t love it? Send it back to us” policy allows customers a trial period, which can significantly reduce the perceived risk of an online purchase. It suggests confidence in their product quality.

Shipping and Packaging: Logistics and Delivery Promises

The logistics of getting a large item like an ebike to a customer are paramount. Tradewins.com Reviews

Free, Fast Delivery: Crazybirdbike.co.uk promises “Our ebikes ship directly to you, and we cover the costs.” Free shipping is always a strong selling point. The “Fast Delivery” claim is supported by one customer review stating, “I bought this bike on Sunday and it came Tuesday!” which suggests efficient processing and shipping times, at least in some cases.
Secure Packaging: The promise of “Safe and secure delivery, arriving in perfect condition” addresses a common concern for online shoppers receiving delicate or expensive items.

Assembly and User Experience: Getting Started

While not explicitly detailed as a service, customer reviews shed some light on the assembly process.

“Kinda easy to assemble”: One customer review mentioned the bike was “kinda easy to assemble” and that they were “provided with a spare handle grip and a free tyre pump!” This indicates that some assembly is required upon delivery, but supporting tools might be included.
Post-Assembly Tips: The same review highlighted a critical point: “make sure you tighten the black screws on the handle bars, they’re not pre tightened.” This suggests a need for clear, detailed assembly instructions or pre-tightening of critical components to prevent user error and potential safety issues.

Understanding Customer Feedback: The Review Section

The “Reviews” section on Crazybirdbike.co.uk is a significant part of their public-facing image, featuring a star rating system and testimonials.

Overall Rating and Distribution

High Overall Satisfaction: The website displays 604 reviews with an impressive 91% 549 reviews giving 5 stars. This indicates a high level of customer satisfaction among those who have left feedback.
Minor Dissatisfaction: Only 5% 28 reviews are 4 stars, 2% 14 reviews are 3 stars, 1% 4 reviews are 2 stars, and 1% 9 reviews are 1 star. This distribution suggests that while the vast majority are happy, a small minority experienced issues or were less satisfied.

Recurring Themes in Positive Reviews

Analyzing the content of the reviews provides qualitative insights into common customer experiences.

“Great E-Bike, happy with purchase”: A review for the Crazybird C3 E-bike by “Kate” highlighted prompt delivery “came Tuesday!”, ease of assembly with caveats, and transformative benefits for personal health “no more struggling up hills and getting tired after a mile”. The bike’s different modes, gear switching, and included light were also praised.
“Amazing E bike Superfast delivery”: Chris Roberts, reviewing the Crazybird Jumper, praised its speedy delivery, secure packaging, ease of assembly, and “great quality of product.” The “Good price range” and “great features” were also mentioned.
“Awesomely good”: Russy, also reviewing the Crazybird Jumper, emphasized its power “Powerful motor, hills? What hills.” and impressive range “I get about 40 miles on hilly terrain. On flat, who knows, the battery just keeps going. Probably get 65 miles or so out of it.”. The smoothness of the ride, light, and horn were also positives.

Potential Areas for Improvement based on Feedback

Even with overwhelmingly positive reviews, minor points for improvement can be gleaned.

Weight: Kate noted the C3 E-bike is “very heavy at 35kg5.5 stone which can be a pain getting into tighter places etc.” This is a common characteristic of many ebikes due to batteries and motors, but it’s important for prospective buyers to be aware of.
Noise: The C3 E-bike was described as “noisier than its competitors and you can definitely hear it’s an E-Bike and there is a small noise in the sprocket too which lets people know you’re coming.” While some might not mind, others might prefer a quieter ride.
Assembly Instructions/Pre-tightening: The anecdote about needing to “tighten the black screws on the handle bars” suggests that while assembly is generally straightforward, crucial steps might be overlooked without clear instructions or pre-assembly checks from the manufacturer.

Website User Experience and Information Accessibility

A well-designed website is crucial for an online retailer. Ramify.fr Reviews

Crazybirdbike.co.uk offers a relatively straightforward user experience.

Navigation and Layout

Clear Categories: The navigation bar clearly separates “E-Bikes” by type Best Seller, Fat Tire Ebike, Folding Ebike, City & Commuter E-Bike, making it easy to browse specific categories. “Accessories” and “Combo Sale” also have dedicated sections.
Prominent CTAs: “SHOP NOW” buttons are strategically placed on banners, encouraging immediate action.
Account and Cart Access: Standard e-commerce features like “My Account,” “Log in,” “Register,” and “Cart” are easily accessible at the top of the page.
Search Functionality: A search bar is available, which is essential for customers looking for specific models or features.

Information Richness

Product Descriptions: While the homepage gives a glimpse, clicking into individual product pages would reveal more in-depth specifications e.g., specific battery brand, controller type, frame material, exact dimensions.
Blog Section: The presence of a “Blog” section with titles like “Cycling changes your life: Scientifically formulate a weekly cycling plan to unlock health and freedom” and “Cycling the future: How electric bikes are redefining urban mobility” is a positive sign. This can provide valuable content, improve SEO, and engage potential customers beyond just product listings.
Contact Information: A clear “Contact us” link and “[email protected]” email address are provided, which is good for customer support inquiries.

Potential Areas for Further Clarity and Improvement

While the website appears functional, a few areas could enhance the customer’s journey and perception.

Detailed Specifications and Comparisons

More Granular Data: For a technical product like an ebike, customers often seek highly detailed specifications. While peak power and battery capacity are mentioned, information on motor brand, controller details, sensor type cadence vs. torque, brake components e.g., hydraulic vs. mechanical disc, rotor size, suspension details, and frame material e.g., aluminum alloy type could further differentiate products and cater to informed buyers.
Comparison Tool: A comparison tool allowing customers to select multiple bikes and view their specs side-by-side would be incredibly helpful for making informed decisions.

Transparency on Origin and Company Details

“About Us” Page: While contact information is present, a more robust “About Us” page detailing the company’s history, mission, and team could build further trust and connection with customers. Knowing where the bikes are designed or assembled could also be relevant for some buyers.
Certifications: Information regarding certifications e.g., CE marking for safety in Europe, EN15194 standard compliance would add a layer of credibility.

Post-Purchase Support Resources

Assembly Guides/Videos: Given the customer feedback on assembly, easily accessible video tutorials or comprehensive PDF guides for each bike model would be a significant value-add, ensuring safer and easier setup.
Maintenance Tips: A dedicated section or blog posts on basic ebike maintenance could help customers prolong the life of their bikes and address common issues.
Spare Parts Availability: Information on how to order spare parts e.g., batteries, chargers, specific components is crucial for long-term ownership.

Crazybirdbike.co.uk in the E-Bike Market Landscape

The e-bike market is experiencing significant growth, driven by increasing environmental awareness, rising fuel costs, and a desire for healthier commuting options.

Competitive Positioning

Price Point: Their pricing, particularly the advertised sale prices, positions them in the mid-range to affordable segment for ebikes in the UK. Many of their advertised prices are significantly lower than premium brands, which could attract budget-conscious buyers.
Product Focus: By specializing in specific ebike types fat tire, folding, city, they cater to distinct market segments rather than trying to be a generalist.
Customer Service Promises: The 2-year warranty, free shipping, and 14-day trial are strong selling points that align with customer expectations in a competitive market.

Market Trends and User Needs

Commuting: The rise of flexible work and urban congestion makes ebikes a compelling alternative for daily commutes, with folding bikes being particularly attractive for multimodal transport.
Recreation and Adventure: Fat tire ebikes appeal to those seeking off-road adventures or more comfortable rides on diverse surfaces.
Sustainability: The “low-carbon travel” message in their blog aligns with broader sustainability trends, appealing to eco-conscious consumers.
Accessibility: Ebikes make cycling accessible to a wider demographic, including those with health conditions or who find traditional cycling challenging, as evidenced by Kate’s review.

Final Assessment: Is Crazybirdbike.co.uk a Viable Option?

Based on the information available on Crazybirdbike.co.uk, the platform appears to be a legitimate online retailer of electric bicycles.

They offer a range of products catering to different needs, transparently state their warranty and delivery policies, and present a significant volume of positive customer reviews. Imaginecruising.co.uk Reviews

Strengths:

Clear Product Range: Easy to understand categories for different ebike types.
Competitive Pricing: Aggressive sales and discounts make their bikes seem affordable.
Strong Customer Service Promises: 2-year warranty, free shipping, and 14-day trial are excellent.
Positive Customer Feedback: The high percentage of 5-star reviews provides social proof.
Focus on Key E-bike Features: Highlights motor power, battery range, and practical design.

Areas for Consideration/Improvement:

Assembly Clarity: More detailed instructions or videos would enhance the unboxing experience.
Detailed Specifications: Providing more granular technical data for components could appeal to a more technical audience.
“About Us” Transparency: A more comprehensive company profile could build greater trust.
Consistency in Review Details: While many reviews are positive, the handful of negative ones should be observed for recurring themes.

For individuals in the UK looking for an ebike, Crazybirdbike.co.uk presents itself as a contender worth exploring, especially given their appealing pricing and customer-friendly policies.

As with any significant online purchase, it’s always wise for consumers to perform their due diligence, compare specific model specifications against their needs, and potentially cross-reference reviews from independent sources if available.

However, based on the website’s presentation and stated offerings, it appears to be a straightforward option for purchasing an ebike. Asmokegrill.com Reviews

Frequently Asked Questions

Is Crazybirdbike.co.uk a legitimate website?

Yes, based on the presence of detailed product listings, clear contact information, stated warranty and return policies, and a substantial volume of customer reviews directly on their site, Crazybirdbike.co.uk appears to be a legitimate online retailer of electric bicycles.

What types of electric bikes does Crazybirdbike.co.uk sell?

Crazybirdbike.co.uk sells a variety of electric bikes, including fat tire ebikes e.g., Crazybird Jumper, folding ebikes e.g., Crazybird CU7, CU2, CB10, and city/commuter ebikes e.g., Crazybird Seta, XF900.

What are the typical motor sizes for Crazybird bikes?

The motor sizes for Crazybird bikes typically range from 250W sustained power with peak outputs often around 500W up to 750W, depending on the model.

For example, the Seta has a 250W sustained/500W peak motor, while the Jumper boasts a 750W motor.

What kind of battery range can I expect from Crazybird ebikes?

Crazybird ebikes feature 48V batteries with capacities varying from 10.4Ah to 15Ah. Tippaws.com Reviews

This translates to advertised ranges of approximately 45 to 50 miles, though actual range can vary based on terrain, rider weight, and pedal assist level.

Does Crazybirdbike.co.uk offer a warranty on their ebikes?

Yes, Crazybirdbike.co.uk offers a 2-year warranty on their ebikes, providing coverage against manufacturing defects.

What is the return policy for Crazybirdbike.co.uk?

Crazybirdbike.co.uk offers a 14-day trial period, allowing customers to return the ebike if they are not satisfied with their purchase.

Is shipping free from Crazybirdbike.co.uk?

Yes, Crazybirdbike.co.uk states that they offer free delivery on their ebikes, covering the shipping costs to the customer.

How fast do Crazybird ebikes ship?

According to a customer review, some Crazybird ebikes have shipped very quickly, with one instance of a bike purchased on Sunday arriving by Tuesday. The website also claims “Fast Delivery.” Revendo.com Reviews

Are Crazybird bikes difficult to assemble?

Based on customer reviews, assembly is generally “kinda easy,” though some bikes may require tightening of specific components like handlebars that are not pre-tightened. They often provide a tire pump and spare grips.

Do Crazybird ebikes come with lights and horns?

Yes, several Crazybird ebike models are noted to include integrated lights and horns, which are important safety features for riding, especially at night.

What is the weight of a typical Crazybird ebike?

Some Crazybird ebikes, like the C3, are noted to be quite heavy, with one customer stating it was 35kg 5.5 stone. This is a common characteristic of many ebikes due to the battery and motor.

Are Crazybird ebikes noisy?

One customer review for the Crazybird C3 E-bike mentioned that it was “noisier than its competitors” and that you could “definitely hear it’s an E-Bike,” with a small noise in the sprocket as well.

Does Crazybirdbike.co.uk offer discounts or sales?

Yes, Crazybirdbike.co.uk frequently advertises flash sales, bank holiday offers, and discounted prices on their ebikes, often showing significant reductions from regular prices. Blackstonemovers.com Reviews

Can I buy accessories from Crazybirdbike.co.uk?

Yes, the website has an “Accessories” section, indicating that they sell parts and add-ons for their ebikes.

Do Crazybird ebikes have a walk mode?

Some Crazybird models, like the XF900, are listed as having a “Walk mode,” which provides assistance when pushing the bike on foot.

What braking systems do Crazybird ebikes use?

Specific models like the Crazybird CU7 are highlighted as having “oil disc brakes,” which are generally considered a higher-performance braking system.

How many speeds do Crazybird ebikes typically have?

Models like the Crazybird CU7 feature a “7-speed gear system,” allowing for various levels of pedal assistance and traditional pedaling.

Can I charge my phone with a Crazybird ebike?

Some Crazybird models, such as the XF900, include “USB charging,” allowing riders to power external devices like phones. Educatekaro.com Reviews

Does Crazybirdbike.co.uk have customer reviews on their website?

Yes, Crazybirdbike.co.uk prominently displays a dedicated “Reviews” section on their homepage, featuring a high volume of customer testimonials and a star rating breakdown.

What is the top speed of Crazybird ebikes?

For models like the Crazybird XF900, the top speed is stated to be 25Km/H, which aligns with UK regulations for electrically assisted pedal cycles.

Crazybirdbike.co.uk Reviews