Doctena.com Reviews

Based on looking at the website, Doctena.com positions itself as a comprehensive online agenda and visibility solution specifically designed for healthcare professionals.

It aims to simplify the process of finding, booking, and managing medical appointments for both patients and practitioners.

The platform emphasizes its ability to streamline administrative tasks for medical practices, enhance patient engagement through 24/7 online booking and automated reminders, and boost the online visibility and reputation of healthcare providers.

With claims of over 1.5 million appointments booked per month and high satisfaction rates from both clients and patients, Doctena appears to be a robust tool for modernizing medical practice management in several European countries.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Doctena.com Review & First Look

Upon an initial review of Doctena.com, it’s clear that the platform is designed with a singular focus: to optimize the administrative workflow for healthcare professionals and enhance the patient booking experience.

The website’s interface is clean and professional, immediately highlighting its core offerings: online appointment scheduling, practice management tools, and improved visibility for practitioners.

Core Value Proposition

Doctena presents itself as more than just a booking system. it’s a comprehensive solution.

Its primary value lies in freeing up time for medical staff and practitioners by automating routine tasks. This includes:

• 24/7 Online Booking: Patients can book appointments anytime, anywhere, reducing the burden on receptionists.
• Automated Reminders: SMS and email reminders significantly cut down on no-shows, a common pain point for practices.
• Enhanced Visibility: The platform acts as a directory, helping new patients find practitioners and allowing existing patients to easily re-book.

Initial User Experience Impressions

The site offers a straightforward navigation experience. Hellomovers.co.uk Reviews

Key information, such as “I’m looking for a doctor” and “Register my practice,” is prominently displayed.

The testimonials from actual doctors and osteopaths lend credibility, showcasing real-world benefits like increased clientele and improved organization.

The user journey for a patient seeking a doctor seems intuitive, allowing searches by specialty, location, and language, which is crucial in multi-lingual regions like Luxembourg and Belgium, where Doctena operates.

• For Practitioners: The emphasis is on streamlining operations, gaining new patients, and improving overall practice efficiency.
• For Patients: The focus is on convenience, accessibility, and ease of managing appointments.

Geographic Reach and Language Support

Doctena’s operations span multiple European countries, including Luxembourg, Belgium, Germany, Switzerland, Austria, Netherlands, and Portugal.

This multi-country presence is supported by a robust multi-language interface, offering content in French, German, Dutch, English, and Portuguese. Projectreclaim.co.uk Reviews

This localization is a significant advantage, catering to diverse linguistic populations within its service areas.

Doctena.com Features

Doctena boasts a suite of features designed to cater to both healthcare professionals and their patients, aiming to create a seamless and efficient appointment management ecosystem.

Online Appointment Booking 24/7

This is the cornerstone of Doctena’s offering, providing unparalleled flexibility for patients and reducing administrative load for practices.

• Patient Convenience: Patients can book appointments outside of clinic hours, eliminating phone tag and improving accessibility.
• Automated Slot Filling: The system helps practitioners fill empty slots more easily, optimizing their schedules.
• Reduced Call Volume: By shifting bookings online, practices experience a significant reduction in incoming calls, freeing up staff for other critical tasks.

Secure Medical Software and Data Management

Doctena places a strong emphasis on data security, a critical concern in healthcare.

• ISO 27001 Certification: This international standard for information security management systems demonstrates a commitment to strict data protection protocols. This certification assures users that their data, including sensitive patient information, is handled with the utmost care and security.
• Customizable Agenda: The online agenda is not only secure but also highly customizable, allowing practitioners to tailor it to their specific needs, including setting availabilities, consultation types, and more.
• GDPR Compliance: Given its operations in Europe, adherence to GDPR General Data Protection Regulation is implicit and crucial for legal and ethical data handling.

Visibility and Reputation Management

Beyond internal efficiency, Doctena helps practitioners enhance their online presence and build trust. Mailform.io Reviews

• Practitioner Profile: Doctors can create comprehensive profiles on Doctena, detailing their specialties, services, and practice information. This serves as an additional online presence.
• Online Review Integration: Patients can leave feedback after consultations, which can significantly boost a practitioner’s reputation and attract new patients. The website proudly states “More than 14,000 reviews, with an average rating of 4.8/5! *Google and Trustpilot reviews,” indicating strong patient satisfaction and transparent feedback mechanisms.
• Website Plugin: Doctena offers a plugin that can be integrated directly into a practitioner’s existing website, allowing them to offer online booking directly from their own site, thereby enhancing convenience and streamlining the patient journey.

Automated Patient Communication

Effective communication is vital for reducing missed appointments and improving patient satisfaction.

• Automated Reminders: Patients receive automatic reminders via SMS and email, significantly reducing no-show rates. The website claims this can reduce missed appointments by up to 70%.
• Consultation Information: Patients can often describe the reason for their consultation during booking, allowing practitioners to be better prepared. This proactive approach improves the quality of care delivered.
• Confirmation and Updates: The system automatically updates the practitioner’s agenda and sends confirmation to patients upon booking.

Practice Management Tools

Doctena’s capabilities extend to optimizing overall practice operations.

• Administrative Task Reduction: The platform aims to reduce administrative work by up to 30%, allowing secretaries and assistants to focus on more complex tasks like billing and patient support.
• Group Practice Support: Testimonials suggest that Doctena is beneficial for group practices, enabling more efficient time management and better patient focus.
• Integration Support: The onboarding process is designed to be seamless, with dedicated support to guide practitioners through setup and customization, ensuring the system adapts perfectly to their workflow.

Doctena.com Pros & Cons

Like any service, Doctena.com offers a range of advantages and some areas that might be less ideal depending on a practice’s specific needs.

Pros: What Doctena Does Well

Doctena’s strengths lie in its ability to streamline operations and enhance patient engagement for healthcare providers.

• Significant Time Savings:
  • Reduced Administrative Load: Testimonials and website claims suggest a reduction in administrative work by up to 30%. This means less time spent on phone calls, manual scheduling, and appointment confirmation.
  • Automated Reminders: The stated 70% reduction in no-shows is a massive win for efficiency and revenue, directly attributable to the automated SMS and email reminders.
• Enhanced Patient Experience:
  • 24/7 Booking Convenience: Patients appreciate the flexibility of booking appointments at any time, which improves accessibility, especially for those with busy schedules.
  • Ease of Use: The platform appears intuitive for patients, allowing them to search, select, and book appointments with minimal friction.
• Improved Practice Visibility and Reputation:
  • Online Presence: Creating a profile on Doctena gives practitioners an additional online channel to be discovered by new patients.
  • Patient Reviews: The integration of patient feedback and a high average rating 4.8/5 from over 14,000 reviews builds trust and acts as a powerful marketing tool.
  • Website Integration: The plug-in for existing practice websites seamlessly incorporates online booking, enhancing the practice’s digital capabilities.
• Robust Data Security:
  • ISO 27001 Certification: This is a critical assurance for handling sensitive patient data, demonstrating adherence to high international standards for information security.
  • GDPR Compliance: Essential for operating within the European Union, ensuring patient data privacy is legally protected.
• Multilingual and Multi-Country Support:
  • Operating in multiple European countries with extensive language support French, German, Dutch, English, Portuguese caters to a broad demographic and diverse patient base.

Cons: Potential Limitations or Considerations

While Doctena offers many benefits, there might be aspects that could be perceived as limitations or require careful consideration. Talis-us.com Reviews

• Dependency on Digital Adoption:
  • For practices serving an older demographic or those less comfortable with technology, a purely online booking system might exclude some patients. While Doctena aims to simplify, some patients might still prefer traditional phone booking.
• Potential for Over-reliance on Platform:
  • Practitioners might become heavily reliant on Doctena for new patient acquisition. Diversifying marketing efforts beyond the platform could be advisable for long-term growth.
• Integration Complexity for existing systems:
  • While Doctena promises easy installation and onboarding, integrating with highly specialized or legacy practice management software might require specific technical adjustments or lead to some initial setup challenges for practices with complex existing IT infrastructures.
• Cost Implications:
  • While pricing details are not readily available on the homepage, any subscription-based service will incur ongoing costs. Smaller, independent practices might need to carefully evaluate the ROI against their budget. More on this in the pricing section.
• Customization Limitations:
  • While the agenda is customizable, practitioners with highly unique workflows or very specific niche requirements might find some limitations compared to a fully bespoke software solution. However, this is common for off-the-shelf platforms.

Doctena.com Alternatives

For healthcare professionals exploring online appointment scheduling and practice management solutions, Doctena.com is one of several options.

The market is competitive, with various platforms offering similar or specialized functionalities.

Here are some notable alternatives and what they bring to the table:

1. Doctolib

• Overview: Doctolib is a dominant player in Europe, particularly strong in France and Germany. It offers a comprehensive suite of tools for practitioners, including online booking, telehealth services, and practice management. For patients, it provides a vast directory of healthcare professionals.
• Key Differences from Doctena: Doctolib generally has a larger market share and potentially a wider network of practitioners and patients, especially in its core markets. It also heavily emphasizes telehealth as a core offering, which might be a more integrated feature than what Doctena explicitly highlights on its homepage. Its pricing might be higher due to its extensive feature set and market position.
• Target Audience: Practices looking for a highly integrated solution with strong telehealth capabilities and access to a very large patient base.

2. Synapse formerly MedecinDirect or similar local variants

• Overview: Many countries have their own localized solutions, often developed with specific national healthcare system requirements in mind. These can range from simple booking platforms to more integrated electronic health record EHR systems with scheduling modules.
• Key Differences from Doctena: These alternatives might offer deeper integration with national health insurance systems or electronic medical records, which Doctena, as a multi-country platform, might not offer at the same localized depth for every region. They might also be more cost-effective for smaller, independent practices focused solely on local patients.
• Target Audience: Practices prioritizing deep integration with local healthcare infrastructure or those seeking more budget-friendly, regionally focused solutions.

3. Calendly / Acuity Scheduling General Purpose Scheduling Tools

• Overview: While not specifically designed for healthcare, general-purpose scheduling tools like Calendly or Acuity Scheduling can be adapted by individual practitioners for online booking. They offer customizable booking pages, automated reminders, and integration with calendars.
• Key Differences from Doctena: These tools lack the specific healthcare-centric features that Doctena offers, such as secure patient data management HIPAA/GDPR compliance tailored for medical data, integration with patient review systems, or a public directory for patient discovery. They are typically more affordable or even free for basic use.
• Target Audience: Individual practitioners or small practices with very simple scheduling needs who do not require a public directory, advanced medical data security, or comprehensive practice management features. They would need to ensure their use complies with all healthcare data privacy regulations.

4. Custom-Built Practice Management Software

• Overview: Some larger clinics or healthcare networks might opt for custom-built software or highly specialized EHR systems that include integrated scheduling modules.
• Key Differences from Doctena: These solutions offer unparalleled customization and integration with existing internal systems. However, they come with significantly higher development and maintenance costs and are typically not suitable for individual practitioners or small clinics.
• Target Audience: Large healthcare organizations or specialized clinics with unique operational requirements and substantial IT budgets.

When choosing an alternative, healthcare professionals should consider:

• Specific Features Needed: Is online booking enough, or are advanced practice management tools, telehealth, or EHR integration also required?
• Budget: What is the acceptable monthly or annual cost?
• Geographic Focus: Does the alternative have a strong presence and localized support in their operating region?
• Data Security and Compliance: Is the platform fully compliant with relevant healthcare data protection regulations e.g., GDPR, HIPAA?
• Patient Reach: How many patients can the platform potentially connect them with?

How Doctena.com Pricing Works

Based on the Doctena.com homepage, specific pricing tiers or a detailed breakdown of costs are not publicly displayed. This is a common practice for B2B Business-to-Business software solutions, particularly in the healthcare sector, where pricing often depends on a variety of factors unique to each practice. Fdvape.com Reviews

Factors Influencing Doctena’s Pricing Likely

While the exact figures are hidden, the pricing structure for a service like Doctena is typically influenced by:

• Number of Practitioners/Users: Larger practices with multiple doctors or healthcare professionals would likely pay more than a single-practitioner office.
• Included Features: Different subscription tiers might offer varying levels of features. For instance:
  • Basic online scheduling.
  • Advanced features like automated reminders, integrated website plugins, or detailed analytics.
  • Potentially, modules for telehealth or more extensive patient communication tools.
• Volume of Appointments: Some models might have pricing tied to the number of appointments booked through the platform, though a fixed monthly fee is more common for predictable budgeting.
• Support Level: Premium support, dedicated account managers, or faster response times might be part of higher-priced packages.
• Contract Length: Discounts are often offered for longer-term commitments e.g., annual vs. monthly subscriptions.
• Country of Operation: Pricing can vary slightly by country due to different market dynamics, local taxes, and operational costs.

How to Get Doctena Pricing Information

The website directs interested parties to “Contact our sales team.” This indicates a personalized sales approach, where a representative will likely:

1. Assess the practice’s needs: Understand the size of the practice, the number of practitioners, current challenges, and desired features.
2. Provide a customized quote: Based on the assessment, a tailored pricing proposal will be presented.
3. Offer a Demo: A sales consultation often includes a demonstration of the platform’s features to showcase its value in the context of the specific practice.

Typical Pricing Models for Similar Platforms

While Doctena’s specific pricing is opaque, similar online booking and practice management platforms often employ one or a combination of the following models:

• Per-Practitioner/Per-User Monthly Fee: A fixed fee charged for each doctor or administrative staff member who uses the system. This is very common.
• Tiered Packages: Bronze, Silver, Gold, or Basic, Pro, Enterprise tiers, each offering a different set of features and corresponding price point.
• Percentage of Bookings Less Common in Healthcare: While common in some industries, charging a percentage of appointments booked is less typical for core medical scheduling due to varying consultation costs and the desire for predictable overhead.

Our Recommendation: For any healthcare professional considering Doctena, the most practical step to ascertain pricing is to directly engage with their sales team. Be prepared to discuss your practice’s specific requirements to get an accurate quote. Don’t hesitate to ask about any potential setup fees, cancellation policies, or trial periods during this conversation.

Doctena.com vs. Doctolib

When healthcare professionals in Europe consider an online appointment booking and practice management solution, Doctena.com and Doctolib frequently emerge as top contenders. Theoooclub.com Reviews

Both platforms aim to streamline administrative tasks, enhance patient access, and improve the digital presence of medical practices.

However, they have distinct market positions, feature sets, and operational philosophies.

Market Presence and Geographic Footprint

• Doctena: Operates across several European countries, including Luxembourg, Belgium, Germany, Switzerland, Austria, Netherlands, and Portugal. It has carved out a strong presence in these specific markets, often focusing on localized support and solutions.
• Doctolib: A dominant force primarily in France and Germany, where it holds a very significant market share. It has a larger overall user base and a more expansive network of practitioners and patients within its core countries. Doctolib’s brand recognition is arguably stronger in these regions.

Core Features Comparison

Both platforms offer fundamental features that are essential for modern medical practices:

• Online Appointment Booking 24/7: Both provide seamless online booking capabilities, allowing patients to schedule appointments at their convenience.
• Automated Reminders: Both systems send automated SMS and email reminders to reduce no-shows.
• Practitioner Directories/Visibility: Both platforms serve as public directories where patients can find practitioners, enhancing visibility.
• Practice Management Tools: Both offer tools to manage schedules, patient data, and administrative workflows.
• Data Security: Both commit to high standards of data security, crucial for healthcare. Doctena explicitly mentions ISO 27001 certification. Doctolib also adheres to strict data protection regulations e.g., GDPR, HDS certification in France.

Key Differentiating Factors

• Telehealth Integration:
  • Doctolib: Has made significant strides in telehealth, especially during and after the pandemic, offering robust integrated video consultation features. This is a core part of their offering.
  • Doctena: While its homepage mentions “consultations à distance” remote consultations, it doesn’t emphasize telehealth as strongly as Doctolib, suggesting it might be a feature among others rather than a primary focus.
• EHR/PMS Integration Depth:
  • Doctolib: Often boasts deeper integrations with existing Electronic Health Record EHR and Practice Management Software PMS systems, particularly with popular solutions in its core markets.
  • Doctena: Focuses on a customizable agenda that adapts to workflows, and while it integrates, the extent of deep, bidirectional EHR integration might vary depending on the specific system. Practitioners should inquire about specific integrations for their existing software.
• Patient Ecosystem Size:
  • Doctolib: Due to its larger market share in France and Germany, it potentially offers access to a significantly larger pool of patients actively using its platform to find doctors.
  • Doctena: While serving millions of appointments, its patient base might be more concentrated within its specific regional strengths.
• Pricing Transparency:
  • Doctolib: Tends to be more transparent with its pricing, often publishing general tiers on its website, though customized quotes are still standard.
  • Doctena: As observed, pricing is typically revealed after direct consultation with their sales team.
• Customer Support & Onboarding:
  • Both emphasize strong support and onboarding. Doctena highlights its “Onboarding team” to guide new users. Doctolib also provides comprehensive support, often localized.

Which One to Choose?

• Choose Doctolib if:
  • You are primarily operating in France or Germany and want to leverage the largest patient network and strongest brand recognition in those countries.
  • Telehealth is a crucial and integrated part of your practice’s strategy.
  • You prefer a platform that potentially offers deeper, pre-built integrations with a wide range of popular EHR/PMS systems.
• Choose Doctena if:
  • You are located in Luxembourg, Belgium, Switzerland, Austria, Netherlands, or Portugal, where Doctena has a strong, localized presence.
  • You prioritize robust data security ISO 27001 certified.
  • You appreciate a highly customizable online agenda that can adapt to your specific workflow without necessarily needing extensive EHR integration from day one.
  • You are looking for a solution that significantly reduces administrative burden and no-shows, with strong testimonials backing its efficiency.

Ultimately, the best choice depends on a practice’s specific location, size, technological ecosystem, and strategic priorities.

A direct comparison, including a demo and personalized quote from both, is highly recommended. Gwuohs.com Reviews

Doctena.com Customer Support & Onboarding

A critical aspect of any software solution, especially in the healthcare sector, is the quality of its customer support and the ease of its onboarding process.

Doctena.com explicitly highlights its commitment in these areas, aiming to ensure a smooth transition and continuous assistance for its users.

Onboarding Process

Doctena recognizes that adopting new software can be daunting, particularly for busy medical practices.

Their approach to onboarding is designed to be comprehensive and supportive.

• Dedicated Onboarding Team: The website mentions a dedicated “Onboarding team” équipe d’Onboarding whose role is to guide new users through the initial setup. This suggests a personalized approach rather than just relying on self-help guides.
• Guided Setup: New users receive “explications détaillées sur les fonctionnalités et les options de personnalisation.” This indicates that the team walks practitioners through the various features and helps them tailor the agenda to their specific needs, such as setting availabilities, defining consultation reasons, and configuring notifications.
• Workflow Adaptation: The goal is to ensure “l’agenda en ligne s’adapte parfaitement à vos flux de travail.” This means the onboarding isn’t just about technical setup but about integrating the software into the practice’s existing operational routines, minimizing disruption.
• Timeline: While a specific timeline isn’t provided, an efficient onboarding process is crucial for quick adoption and immediate benefits, suggesting a streamlined, practical approach.

Customer Support Channels and Philosophy

Doctena aims to be accessible and responsive to its users’ needs post-onboarding. Plumbersstock.com Reviews

• Direct Contact Information: The website prominently features “Contactez notre équipe commerciale” and “D’autres questions ? Contactez-nous !” This indicates direct channels for inquiries, whether for sales or general support.
• FAQ Section: A “Nos FAQ les plus consultées” section on the homepage provides immediate answers to common questions. This self-service option empowers users to find solutions quickly without needing to contact support for every query.
• Problem-Solving Focus: The overall tone suggests a commitment to ensuring practitioners can leverage the platform effectively, implying that support extends beyond just technical glitches to helping users optimize their use of Doctena for their practice.
• Testimonials Indicating Support: Dr. Philippe Weitzel, a dentist, states: “L’équipe de Doctena m’a été d’un grand soutien, m’apportant toute l’aide nécessaire pour m’installer.” This testimonial reinforces the idea that Doctena provides active assistance during the crucial initial phase.

What to Expect from Support

When engaging with Doctena’s customer support, users should typically expect:

• Responsiveness: Timely replies to queries, whether via email, phone, or an in-platform messaging system if available.
• Knowledgeable Assistance: Support staff who understand the platform’s intricacies and common issues faced by healthcare practices.
• Problem Resolution: The ability to effectively troubleshoot technical problems or guide users through feature usage.
• Updates and Improvements: Information on new features, system updates, and best practices for using the platform.

Our takeaway: Doctena appears to invest in a structured onboarding process and readily available support, which is vital for busy healthcare professionals who need reliable assistance to integrate new technology into their daily operations. The focus on personalized guidance during setup is a strong positive, suggesting a commitment to user success from the outset.

Doctena.com Security & Compliance

Doctena.com explicitly addresses these critical aspects, demonstrating a clear commitment to protecting sensitive patient and practice information.

ISO 27001 Certification

This is the cornerstone of Doctena’s security posture.

• What it is: ISO 27001 is an internationally recognized standard for information security management systems ISMS. Achieving this certification means that an organization has established, implemented, maintained, and continuously improved its ISMS. It’s a rigorous process that involves identifying information security risks and implementing controls to manage or reduce them.
• Significance: For users of Doctena, this certification offers a high level of assurance. It indicates that Doctena:
  • Has robust security policies and procedures: Beyond just technology, it covers people and processes.
  • Regularly assesses and manages risks: Proactively identifies and mitigates potential vulnerabilities.
  • Maintains strict data confidentiality, integrity, and availability: Ensuring that patient data is private, accurate, and accessible when needed.
• Doctena’s Statement: The website clearly states: “notre obtention de la certification ISO 27001 – une reconnaissance internationale affirmant notre adhésion à des protocoles stricts de sécurité de l’information. Cette certification garantit la confidentialité et l’intégrité des données de nos utilisateurs.” This direct confirmation is vital for healthcare professionals.

GDPR Compliance

Operating within the European Union mandates adherence to the General Data Protection Regulation GDPR. While the homepage doesn’t explicitly state “GDPR compliant” in bold, the “Politique de confidentialité” Privacy Policy and the overall context of operating in the EU implicitly confirm this. Mf-strategy.com Reviews

• What it is: GDPR is a comprehensive data protection law that governs how personal data of EU citizens is collected, processed, and stored. It emphasizes data minimization, purpose limitation, transparency, accuracy, and accountability.
• Significance for Healthcare: For a platform handling sensitive health data, GDPR dictates strict requirements for:
  • Consent: Obtaining explicit consent for data processing.
  • Data Subject Rights: Patients have rights to access, rectify, erase, and port their data.
  • Data Breach Notification: Mandatory reporting of data breaches.
  • Data Protection Officer DPO: Requirement for organizations to appoint a DPO in certain cases.
  • Security Measures: Implementing appropriate technical and organizational measures to ensure security.
• Doctena’s Approach: Given its ISO 27001 certification and operation in GDPR-regulated countries, it’s safe to assume Doctena has built its system and processes with GDPR compliance in mind. The focus on “protection de vos données” protection of your data underscores this commitment.

Secure Infrastructure and Features

Beyond certifications, Doctena’s platform design incorporates security principles:

• Secure Medical Software: The phrase “Logiciel médical sécurisé” Secure medical software highlights that security is baked into the software’s architecture.
• Data Confidentiality and Integrity: The platform manages appointments and patient data with security as a priority, ensuring that information is accessed only by authorized personnel and remains unaltered.
• Automated Updates: A well-managed software solution regularly updates its systems to patch vulnerabilities, which is an inherent part of maintaining ISO 27001 certification.

Our Expert Opinion: Doctena’s proactive stance on security, particularly its ISO 27001 certification, is a significant selling point for healthcare professionals. This level of certification goes beyond mere self-declaration and implies a rigorous, independently audited approach to data protection. For any medical practice, choosing a partner with such credentials is paramount to safeguarding patient privacy and meeting regulatory obligations.

How to Get Started with Doctena.com

Engaging with Doctena.com to leverage its services for your medical practice appears to be a straightforward process, primarily initiated through direct contact with their team.

The website outlines a clear path from initial interest to full implementation.

Step 1: Initial Inquiry and Contact

• Call to Action: The most prominent call to action on the homepage is “Contactez notre équipe commerciale” Contact our sales team. This is the gateway to beginning your journey with Doctena.
• Why Direct Contact? As pricing and tailored solutions are common in B2B software, a direct conversation allows Doctena to understand your specific needs, such as the number of practitioners, practice size, specialty, and desired features. This ensures you receive a relevant solution and accurate quote.

Step 2: Discovery and Demonstration

• Needs Assessment: During the initial contact, expect a sales representative to engage in a discussion about your current practice management challenges, your goals e.g., reducing no-shows, gaining new patients, streamlining admin, and your existing systems.
• Product Demo: It’s highly probable that Doctena will offer a personalized demonstration of Doctena PRO – their online agenda solution for practitioners. This demo would showcase how the features work in practice, how they can be customized, and how they would integrate into your daily workflow. The website offers “DÉCOUVREZ TOUTES LES FONCTIONNALITÉS” DISCOVER ALL FEATURES and “Tester notre solution” Test our solution as pathways, implying a guided walkthrough.

Step 3: Onboarding and Setup

Once you decide to move forward, Doctena emphasizes a supportive onboarding process. Zaask.pt Reviews

• Dedicated Onboarding Team: As mentioned in the “Customer Support & Onboarding” section, Doctena provides a dedicated team to assist with the setup.
• Profile Customization: You will “complète et personnalise son profil sur Doctena en quelques clics.” This involves setting up your practitioner profile, including your specialty, location, services offered, and languages spoken.
• Agenda Configuration: This crucial step involves selecting “les paramètres de son agenda en ligne disponibilités, motifs de consultation,….” You’ll define your working hours, specific appointment types e.g., first consultation, follow-up, specific procedures, and duration for each.
• Integration if applicable: If you have an existing website, the onboarding team will likely assist with installing the Doctena plugin to enable direct booking from your site.

Step 4: Go-Live and Patient Engagement

After setup, your practice goes live on the Doctena platform.

• Patient Access: Patients can then “se connectent et recherchent un praticien par différents filtres possibles spécialité, lieu, langue et choissisent le motif de le motif de consultation” on Doctena’s public platform e.g., doctena.lu.
• Automated Processes: Once a patient books, the system takes over: “Une fois le rendez-vous confimé, vous ne vous occupez plus de rien. Les patients recevront des rappels de rendez-vous automatiques. Votre agenda est automatiquement mis-à-jour.”
• Feedback Mechanism: Post-consultation, patients can leave reviews, which “positionnent le praticien en tant qu’expert et attirent d’autres patients.”

Step 5: Ongoing Support and Optimization

Doctena suggests continuous support beyond initial setup.

• Access to FAQs: The “Nos FAQ les plus consultées” section remains a valuable resource.
• Direct Support: The “D’autres questions ? Contactez-nous !” option ensures ongoing assistance for any queries or issues that arise.
• Performance Review: While not explicitly stated on the homepage, successful SaaS providers often offer periodic reviews or insights to help practices optimize their use of the platform.

In essence: Getting started with Doctena is designed to be a guided, collaborative process. The first action item for any interested practitioner is to initiate contact with their sales team to explore a personalized solution tailored to their practice’s unique needs.

Frequently Asked Questions

What is Doctena.com?

Based on looking at the website, Doctena.com is an online platform that provides a comprehensive solution for healthcare professionals to manage appointments, enhance their online visibility, and streamline administrative tasks.

It also serves as a booking portal for patients to find and schedule appointments with doctors and other healthcare providers. Prominentplumbing.co.uk Reviews

How does Doctena help healthcare professionals?

Doctena assists healthcare professionals by offering 24/7 online appointment booking, automated patient reminders reducing no-shows by up to 70%, a secure medical agenda, increased online visibility through a public profile and patient reviews, and tools to reduce administrative workload by up to 30%.

Which countries does Doctena operate in?

Doctena operates in several European countries, including Luxembourg, Belgium, Germany, Switzerland, Austria, Netherlands, and Portugal, providing localized support and services.

Is Doctena available in multiple languages?

Yes, Doctena supports multiple languages on its platform, including French, German, Dutch, English, and Portuguese, catering to the linguistic diversity of its operating regions.

How secure is patient data on Doctena?

Doctena states it is ISO 27001 certified, an international standard for information security management systems.

This certification indicates robust security policies and procedures are in place to ensure the confidentiality, integrity, and availability of user and patient data. Cibt.com Reviews

Can patients book appointments 24/7 with Doctena?

Yes, one of Doctena’s core features is 24/7 online appointment booking, allowing patients the flexibility to schedule consultations at any time, even outside of clinic hours.

Does Doctena send appointment reminders?

Yes, Doctena automatically sends appointment reminders to patients via SMS and email, which significantly helps in reducing missed appointments.

Can Doctena integrate with my existing website?

Yes, Doctena offers a plugin that can be integrated into a practitioner’s existing website, allowing them to offer online appointment booking directly from their own site.

How does Doctena improve a practitioner’s reputation?

Doctena allows patients to leave reviews after their consultations.

These reviews are visible on the practitioner’s profile, helping to build trust and enhance their professional reputation, attracting new patients. Taggas.co.uk Reviews

What kind of administrative work can Doctena reduce?

Doctena can reduce administrative work by automating appointment scheduling, sending reminders, and updating the agenda, freeing up staff time from phone calls and manual tasks.

The website claims it can reduce administrative workload by up to 30%.

Is there a free trial for Doctena?

The Doctena.com homepage does not explicitly mention a free trial.

Interested users are encouraged to contact their sales team to inquire about testing the solution.

How do I get pricing information for Doctena?

Specific pricing details are not publicly listed on Doctena.com. Betterams.com Reviews

To get pricing information, you need to contact their sales team directly, who will likely provide a customized quote based on your practice’s specific needs.

What is Doctena PRO?

Doctena PRO refers to Doctena’s solution for healthcare professionals, which includes the easy-to-use and customizable online agenda designed to manage appointments and patient data efficiently.

Can Doctena help me gain new patients?

Yes, by offering a public profile on the Doctena platform and enabling online booking, Doctena increases your visibility and helps attract new patients searching for healthcare providers.

Does Doctena support remote consultations telehealth?

The Doctena.com homepage mentions offering “consultations à distance” remote consultations for patients, indicating that the platform supports telehealth capabilities.

How does Doctena’s onboarding process work?

Doctena provides a dedicated onboarding team to guide new users through the setup process. Lockings.co.uk Reviews

They offer detailed explanations of features and customization options to ensure the online agenda integrates seamlessly with the practice’s workflow.

Can Doctena help reduce no-shows?

Yes, Doctena claims its automated reminder system can reduce the rate of missed appointments by up to 70%, significantly improving practice efficiency.

Is Doctena suitable for all medical specialties?

Doctena lists various specialties like general practitioners, dentists, and ophthalmologists, and generally caters to a wide range of healthcare professionals looking to manage appointments and visibility.

How does Doctena compare to Doctolib?

Doctena and Doctolib both offer online booking and practice management tools.

Doctolib is dominant in France and Germany with a larger patient network, while Doctena has a strong presence in other European countries like Luxembourg and Belgium, emphasizing secure and customizable solutions.

Doctolib often highlights more integrated telehealth.

What kind of reviews does Doctena have?

Doctena proudly states it has “More than 14,000 reviews, with an average rating of 4.8/5!” based on Google and Trustpilot reviews, indicating high satisfaction among its users and patients.

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