Doorstore.co.uk Reviews

Based on looking at the website, Doorstore.co.uk appears to be a well-established online retailer specializing in internal and external doors, along with related accessories like staircases, frames, and mouldings.

The site presents itself as a reputable source for a wide variety of door styles, from traditional oak and white internal doors to modern industrial and black designs.

With claims of being established since 1986 and having the largest selection in the UK and Ireland, they position themselves as a leading authority in the door market.

This review will delve into their offerings, customer experience, and overall value proposition.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Doorstore.co.uk Review & First Look

Upon an initial visit to Doorstore.co.uk, the website immediately conveys a sense of professionalism and focus on its core product: doors. The layout is clean, and navigation seems straightforward, directing users to various door categories. The site highlights key selling points right on the homepage, such as free shipping on orders over £650 and a strong emphasis on customer satisfaction through 5-star Trustpilot and Google reviews. This quick overview suggests a company that prioritizes both product variety and a positive purchasing experience.

Website Navigation and User Experience

The site’s design is functional, with clear menus for different door types and other products.

• Top Navigation: Includes links to “Your account,” “Your Cart,” and a prominent search bar, making it easy for returning customers or those looking for specific items.
• Main Categories: Categories like “Oak Doors,” “White Internal Doors,” “Laminate Doors,” and “Industrial Style Doors” are immediately visible, streamlining the browsing process.
• Branch Information: Contact numbers for their Reading, Belfast, Newtownabbey, and Online Sales Team branches are readily available, indicating a multi-channel approach to customer service.
• Mobile Responsiveness: The site appears to be designed for easy use across various devices, ensuring a smooth experience whether on a desktop or mobile phone.

Initial Impressions and Trust Signals

Doorstore.co.uk builds trust through several key elements.

• Established Date: The claim of being “Established in 1986” and having “35+ years” of experience lends significant credibility. This longevity suggests stability and deep industry knowledge.
• Customer Testimonials: Direct quotes from Google Reviews and Trustpilot are featured prominently, showcasing positive feedback from real customers. This social proof is a powerful indicator of reliability.
• “Buy with Confidence” Section: This section explicitly mentions their long history, large selection, finance options, fast delivery, and 5-star ratings, encapsulating their commitment to customer satisfaction.
• UK & Ireland Focus: Their emphasis on serving customers across the UK and Ireland, coupled with local branch numbers, reinforces their regional presence and accessibility.

Doorstore.co.uk Features

Doorstore.co.uk offers a range of features designed to enhance the customer’s journey from selection to installation.

They focus on providing a comprehensive solution for door needs, not just selling individual products. Carnotdeimperial.org Reviews

Extensive Product Range

The breadth of Doorstore.co.uk’s inventory is a significant feature, catering to diverse aesthetic and functional requirements.

• Internal Doors:
  • Material Variety: Oak, White, Laminate, Walnut, Paint Grade.
  • Style Diversity: Modern, Industrial, Black Internal, Firecheck Doors.
  • Specialty Doors: Mirror Doors, Multidoor Doors likely for larger openings or custom solutions.
• Other Products: Beyond doors, they also offer:
  • Staircases: With 27 products listed, indicating a substantial selection.
  • Frames & Mouldings: Essential for a complete door installation.
  • Mailboxes & Slatwall Panelling: While a smaller selection, these suggest a broader offering for home improvement needs.
• Architectural Ironmongery: They boast a “vast selection of architectural ironmongery including door handles, locks and associated door furniture,” and are the “exclusive stockist of ‘dorspec’ door handles,” targeting discerning customers like architects and designers.

Customer Service and Support

The emphasis on accessible and helpful customer service is a core feature highlighted on the website.

• Multiple Contact Channels: They provide phone numbers for specific branches Reading, Belfast, Newtownabbey and a dedicated “Online Sales Team” line, ensuring customers can reach the right department.
• UK Customer Service Team: The website states, “Our friendly UK customer service team are happy to answer any questions!” This local presence can be a huge advantage for customers seeking direct, relevant support.
• Advisory Role: Testimonials mention staff being “insightful,” “very courteous,” and providing “great advice,” suggesting a proactive and supportive approach to customer inquiries.

Delivery and Logistics

Doorstore.co.uk has a clear delivery policy designed to be convenient for customers.

• Free Shipping: Available on all orders over £650 with 50% off Decking & Pergola Deliveries, which is a substantial benefit for larger purchases.
• Fast Delivery: While not giving specific timeframes upfront, the website promises “Fast Delivery” and the option to “Choose a day,” offering flexibility and reliability.
• Order Tracking: Although not explicitly stated on the homepage, a company with such delivery promises typically offers some form of order tracking.

Doorstore.co.uk Pros & Cons

Like any online retailer, Doorstore.co.uk has its strengths and areas where it could improve.

Understanding these can help potential customers make an informed decision. Orkneyboatcharter.co.uk Reviews

Pros

Doorstore.co.uk offers several compelling advantages for those in the market for doors.

• Extensive Selection: With over 35 years in business and a claim to be the “largest selection doors in the UK & Ireland,” customers are likely to find a door that fits their specific style and budget. This breadth covers everything from traditional oak to modern industrial designs and includes related accessories.
• Strong Customer Testimonials: The website proudly displays numerous 5-star reviews from Trustpilot and Google, with direct quotes highlighting positive experiences with staff, advice, and service. This social proof is a powerful indicator of customer satisfaction.
• Established Reputation: Being established in 1986 provides a significant sense of reliability and expertise. This long history suggests a stable business with deep industry knowledge.
• Dedicated UK Customer Service: The presence of a “friendly UK customer service team” and multiple branch contact numbers means customers can easily get localized support and advice, which can be invaluable for large purchases like doors.
• Convenient Delivery Options: Free shipping on orders over £650 is a notable perk, and the ability to “Choose a day” for delivery offers flexibility, reducing potential logistical headaches for customers.
• Competitive Pricing Claims: The website states they “import directly guaranteeing: Low prices, Design consistency across our collections, Rapid response to consumer demand.” This suggests a commitment to affordability without compromising quality.
• Finance Available: Offering “10% Deposit Finance Available” can make larger purchases more accessible to a wider range of customers, easing immediate financial burden.

Cons

While strong in many areas, there are a few aspects where Doorstore.co.uk could enhance its online presence or service.

• Limited Online Detail on Installation: While they provide a “How it works” section that guides customers from “MEASURE YOUR DOOR OPENING” to “INSTALL WITH EASE,” the website itself doesn’t offer extensive guides or resources for DIY installation. For a large purchase like doors, some customers might appreciate more in-depth online support or recommended installers.
• No Immediate Pricing Visibility for All Products: While categories are clear, specific pricing isn’t always immediately visible without clicking into individual product pages, which is common for e-commerce but could be streamlined further.
• Dependency on Branch Visits for Detailed Advice: While the online team is available, the high praise in reviews often mentions in-person branch experiences. This might imply that for truly detailed, nuanced advice, a physical visit if feasible for the customer might be more beneficial than relying solely on online interaction.
• Lack of Direct Comparison Tools: The website doesn’t appear to offer a direct comparison tool for different door models, which could be helpful for customers trying to weigh options side-by-side based on specifications or features.

Doorstore.co.uk Alternatives

When considering Doorstore.co.uk, it’s always wise to explore alternatives to ensure you’re getting the best product and service for your needs.

The UK market for doors is competitive, with several reputable online and brick-and-mortar retailers.

Leading UK Door Retailers

Many companies specialize in internal and external doors, each with its own strengths. Iitimber.co.uk Reviews

• Leader Doors: A major online competitor known for a vast selection of doors, often offering competitive pricing and frequent sales. They focus heavily on e-commerce convenience and a wide range of styles from numerous brands.
  • Pros: Huge inventory, often good prices, strong online presence.
  • Cons: Can be overwhelming due to choice, delivery times might vary.
• Doordeals: Another well-established online door supplier with a strong reputation for quality and customer service. They emphasize traditional craftsmanship alongside modern designs.
  • Pros: Good balance of quality and value, experienced customer support.
  • Cons: Website navigation can feel a bit dated compared to newer competitors.
• Todd Doors: Known for higher-end, premium doors and bespoke options. They have both a strong online presence and physical showrooms for customers who prefer to see products in person.
  • Pros: High-quality products, excellent customer service, bespoke options.
  • Cons: Generally higher price point, aimed at the premium market.
• B&Q / Wickes: Large DIY retailers that offer a range of doors, from budget-friendly options to more premium lines. They provide the convenience of in-store pickup and a broader range of home improvement products.
  • Pros: Physical stores for viewing, competitive prices on basic lines, wide availability.
  • Cons: Selection can be limited compared to specialist door retailers, quality might vary more widely.

Factors to Consider When Choosing

When evaluating Doorstore.co.uk against its alternatives, consider these key aspects:

• Product Range and Style: Does the retailer offer the specific material, style, and type of door you need e.g., fire doors, bi-fold, sliding?
• Quality and Durability: Look for reviews on product quality. Are the doors robust and built to last?
• Price and Value: Compare not just the door price, but also delivery costs, warranty, and any additional services.
• Customer Service and Support: How easy is it to get advice or resolve issues? Do they have a knowledgeable team?
• Delivery and Returns: What are the delivery times and costs? What is their policy on returns for damaged or unsuitable items?
• Installation Support: Do they offer installation services, or provide detailed guides/recommendations for installers?

Ultimately, the best alternative depends on your specific needs, budget, and preference for online shopping versus in-person viewing.

Doorstore.co.uk stands out with its long history and strong customer feedback, but exploring these alternatives can help ensure you make the most informed choice.

Doorstore.co.uk Pricing

Understanding the pricing structure at Doorstore.co.uk is crucial for budget planning.

While specific prices fluctuate based on material, size, and style, the website indicates a commitment to competitive pricing through direct importation. Nsocks.com Reviews

General Pricing Overview

Doorstore.co.uk’s pricing strategy appears to be rooted in its direct import model.

• Direct Import Advantage: The site states, “Unlike most other retailers, we import directly guaranteeing: Low prices, Design consistency across our collections, Rapid response to consumer demand.” This implies that by cutting out intermediaries, they can pass on cost savings to the customer.
• Tiered Pricing: Like most door retailers, prices will vary significantly. For instance, a basic white internal door will be considerably less expensive than a solid oak external door or a specialized industrial-style door.
• Finance Options: The availability of “Finance Available 10% Deposit” helps spread the cost of larger purchases, making them more manageable for customers who prefer not to pay the full amount upfront.

Factors Influencing Door Prices

Several elements contribute to the final price of a door from Doorstore.co.uk:

• Material:
  • Laminate Doors: Generally the most budget-friendly option.
  • White Internal Doors: Often a mid-range, cost-effective choice.
  • Oak & Walnut Doors: Typically command higher prices due to the natural wood and craftsmanship.
  • Industrial Style/Black Internal Doors: Can be mid-to-high range depending on frame materials and glass elements.
• Type of Door:
  • Internal Doors: Generally less expensive than external doors due to different insulation, security, and weatherproofing requirements.
  • Fire Doors Firecheck Doors: These will typically be more expensive due to their specialized construction and certification requirements for fire resistance.
  • Specialty Doors: Items like “Multidoor Doors” or bespoke sizes will likely incur higher costs.
• Size and Customization: Standard sizes are usually priced consistently, while custom dimensions or specific design alterations will likely increase the cost.
• Ironmongery: While the door itself has a price, adding high-quality “dorspec” door handles, locks, and other associated door furniture will add to the overall expense. Doorstore.co.uk provides a “vast selection” in this area, implying a range of price points for accessories.
• Delivery Costs: While free shipping is offered on orders over £650, smaller orders or those below this threshold will incur delivery charges, which need to be factored into the total cost.

Customers should always click through to specific product pages to view accurate, up-to-date pricing for the exact doors and accessories they are interested in.

Doorstore.co.uk vs. Competitors

When evaluating Doorstore.co.uk, it’s useful to compare its offerings against some of its key competitors in the UK door market.

This provides a clearer picture of where it stands in terms of pricing, selection, and customer experience. Karlsten.co.uk Reviews

Doorstore.co.uk Strengths in Comparison

• Long-Standing Reputation: With over 35 years in the business, Doorstore.co.uk boasts a longer operational history than many online-only competitors like Leader Doors, which can instill greater confidence in some buyers. This longevity often signifies financial stability and deep market understanding.
• Physical Presence: Unlike purely online retailers, Doorstore.co.uk has physical branches Reading, Belfast, Newtownabbey. This is a significant advantage for customers who prefer to see products in person, consult with staff face-to-face, or pick up orders, a service not offered by all competitors.
• Focus on Direct Import: Their claim of direct importation is a competitive differentiator. While others might also import, Doorstore.co.uk explicitly links this to “Low prices” and “Design consistency,” suggesting a streamlined supply chain benefit.
• Strong Local Customer Service: The testimonials frequently praise the helpfulness of branch staff, suggesting a more personalized and advisory approach than some larger, more generalized DIY chains e.g., B&Q or online-only customer support teams.
• Exclusive Stockist: Being the “exclusive stockist of ‘dorspec’ door handles” gives them a unique selling proposition for architects, designers, and customers looking for specific, high-quality ironmongery.

Areas Where Competitors Might Have an Edge

• Sheer Volume of Online SKUs: Some online-only giants like Leader Doors might offer an even vaster number of individual door designs and brands readily browsable online, potentially appealing to customers seeking very niche or trend-driven options.
• Digital Tools and Configurators: Newer online platforms sometimes offer advanced digital tools, such as augmented reality AR apps to visualize doors in a home, or more sophisticated online configurators that Doorstore.co.uk’s site doesn’t prominently feature.
• Broader Home Improvement Range: Large retailers like B&Q or Wickes offer doors as part of a much wider home improvement catalogue, which can be convenient for customers undertaking multiple renovation projects and looking for a one-stop shop.
• Price Aggregation/Comparison: While Doorstore.co.uk claims low prices, online comparison sites or aggregators might sometimes highlight slightly cheaper options from smaller, less-known retailers, though this often comes with trade-offs in service or reliability.

Conclusion on Comparison

Doorstore.co.uk carves out its niche by combining the convenience of online browsing with the reassurance of an established physical presence and a long history in the industry.

It particularly appeals to customers who value expert advice, a curated selection of quality products, and local support, rather than just the absolute lowest price or the largest possible catalogue.

Its direct import model and strong customer reviews position it as a reliable mid-to-high-range option in the competitive UK door market.

How to Get the Best Value from Doorstore.co.uk

To maximize your investment and ensure a smooth experience with Doorstore.co.uk, consider these practical tips.

Getting the best value isn’t just about the lowest price. Proton.me Reviews

It’s also about securing the right product, excellent service, and efficient delivery.

Leverage Their Expertise

Their “35+ years” in the business isn’t just a number. it represents a wealth of knowledge.

• Consult the Sales Team: Don’t hesitate to use their “friendly UK customer service team” or call their branch numbers. As reviews suggest, their staff are often “insightful” and provide “great advice.” This is especially valuable if you’re unsure about door types, materials, or fire regulations.
• Visit a Branch If Possible: If you’re near Reading, Belfast, or Newtownabbey, a visit allows you to see the doors in person, feel the quality, and get direct, personalized recommendations. This can prevent costly mistakes and ensure you’re happy with your choice.
• Ask About Ironmongery: Since they are an “exclusive stockist of ‘dorspec’ door handles” and offer a “vast selection of architectural ironmongery,” inquire about package deals or recommendations for hardware that complements your chosen doors.

Optimize for Delivery & Budget

Smart planning can save you money and hassle on delivery.

• Aim for Free Shipping: If your order totals over £650, you qualify for free shipping. Consider combining purchases or buying all necessary doors and accessories at once to meet this threshold and save on delivery fees.
• Factor in Finance: If managing cash flow is a concern, explore their “Finance Available 10% Deposit” option. Understand the terms fully to ensure it aligns with your financial strategy.
• Check for Promotions: While not explicitly advertised on the homepage, keep an eye out for potential seasonal sales or promotions on their website or by signing up for their newsletter.

Ensure Proper Measurement & Installation

Avoiding errors here is key to getting value from your purchase.

• Accurate Measurements: Follow their “MEASURE YOUR DOOR OPENING” guidance meticulously. Incorrect measurements lead to delays, additional costs, or an ill-fitting door. Double-check all dimensions.
• Understand Installation Needs: While they say “INSTALL WITH EASE,” ensure you or your chosen installer are capable of handling the specific door type. For specialized doors like fire doors, professional installation is crucial. Consider the complete cost, including installation, when budgeting.
• Review Your Order: Before finalizing your purchase, thoroughly review your order details, including door specifications, quantities, and delivery address, to prevent any discrepancies.

By proactively engaging with their resources, planning your purchase, and paying attention to detail, you can ensure a positive experience and extract the best possible value from Doorstore.co.uk. Yicezy.xyz Reviews

Doorstore.co.uk Customer Service and Support

Effective customer service is a cornerstone of any successful retail business, and Doorstore.co.uk places significant emphasis on this aspect, as evidenced by their website claims and customer testimonials.

Multiple Avenues for Support

Doorstore.co.uk makes it clear that help is readily available through various channels:

• Phone Support: They provide multiple direct phone lines:

  • Reading: 0118 207 7918
  • Belfast: 028 9068 3399
  • Newtownabbey: 028 9085 4626
  • Online Sales Team: 020 3989 9908

  This tiered approach allows customers to connect with the most relevant department, whether for local branch inquiries or online order support.

• “Contact Us” Page: While not detailed on the homepage, a dedicated contact page accessible via “New customer? Start Here. Contact Us” in the footer typically offers a contact form, email address, and potentially FAQs. Beyondsixfigures.org Reviews

• Physical Branches: The existence of showrooms means customers can receive in-person support, view products, and discuss their needs directly with staff. This is a significant advantage for those who prefer face-to-face interaction and expert advice.

Testimonials Highlighting Customer Service Quality

The reviews prominently featured on the homepage consistently praise the staff’s helpfulness and professionalism:

• “Had a wonderful experience dealing with the staff at Newtownabbey. They couldn’t have been more helpful. I’m not good with DIY or picking out what I need. They where insightful, very courteous and went out of their way to make the experience easy for me.” – Tony Carter Source: Google Reviews
• “The staff where really great keeping me right with what I needed. Directed me to a joiner and was extremely professional. Highly recommended. Cheers” – Em Anderson Source: Google Reviews
• “Excellent service when choosing new doors and accessories for our home, great choice and value. Many thanks to the staff for their advice, help and support with our purchase.” – Jonathan Moore Source: Google Reviews
• “Super service from the staff with my visit to the door store, very helpful and great advise given.” – Julie McNeill Source: Google Reviews
• “The staff provided excellent service on 2 separate occasions…They where knowledgeable in the available options to us. They where patient as we made our decision and polite and friendly.” – Brian Source: Google Reviews
• “Fantastic service from start to finish. Absolutely no rush or being pressured into decisions and all questions answered.” – Woody-1966 Source: Google Reviews

These direct quotes underscore a consistent positive experience, particularly regarding staff knowledge, courtesy, patience, and willingness to offer advice.

This suggests that Doorstore.co.uk invests in training its team to provide a high level of customer support.

Areas for Potential Enhancement Based on Online Presence

While the praise is strong, from an purely online perspective, some areas could be enhanced: Oxfordabstracts.com Reviews

• Live Chat: The homepage doesn’t prominently feature a live chat option, which is becoming standard for immediate online queries.
• Comprehensive FAQ Section: While a “Contact Us” page exists, a publicly visible, detailed FAQ section covering common questions about measurements, installation, delivery, and product care could reduce the need for direct contact for simpler queries.
• Online Order Tracking Portal: While “fast delivery” and “choose a day” are promised, a robust online portal for customers to track their specific order’s progress once placed would be beneficial.

Overall, Doorstore.co.uk appears to prioritize and deliver strong customer service, especially through its accessible phone lines and highly-rated in-person interactions, fostering a sense of trust and reliability.

Frequently Asked Questions

What is Doorstore.co.uk?

Doorstore.co.uk is an online and physical retailer specializing in a wide range of internal and external doors, including various materials like oak, white, laminate, and specialty options like fire doors.

They also offer related products such as staircases, frames, and door hardware.

Where is Doorstore.co.uk based?

Doorstore.co.uk has physical branches in Reading, Belfast, and Newtownabbey, serving customers across the UK and Ireland. They also operate an online sales team.

How long has Doorstore.co.uk been in business?

Doorstore.co.uk was established in 1986, giving them over 35 years of experience in the door industry. Curiouspencil.co.uk Reviews

Does Doorstore.co.uk offer free shipping?

Yes, Doorstore.co.uk offers free shipping on all orders over £650. They also provide 50% off decking and pergola deliveries.

What types of doors does Doorstore.co.uk sell?

They sell a diverse range of doors, including Oak Doors, White Internal Doors, Laminate Doors, Walnut Doors, Industrial Style Doors, Modern Internal Doors, Black Internal Doors, Paint Grade Doors, and Firecheck Doors.

Can I get financing for my purchase at Doorstore.co.uk?

Yes, Doorstore.co.uk offers finance options with a 10% deposit available to help customers manage larger purchases.

Are the reviews for Doorstore.co.uk positive?

Based on testimonials on their homepage, which cite Google Reviews and Trustpilot, customer reviews are overwhelmingly positive, with many praising the staff’s helpfulness, advice, and professional service.

Does Doorstore.co.uk sell door handles and other accessories?

Yes, Doorstore.co.uk stocks a vast selection of architectural ironmongery, including door handles, locks, and associated door furniture. Rushbyhike.app.link Reviews

They are also an exclusive stockist of ‘dorspec’ door handles.

How do I contact Doorstore.co.uk customer service?

You can contact their customer service team by phone at their branch numbers Reading, Belfast, Newtownabbey or through their dedicated Online Sales Team line 020 3989 9908.

Do they offer installation services?

The website primarily focuses on selling doors and related products, and while they guide customers on how to “INSTALL WITH EASE,” they don’t explicitly state that they provide installation services.

It’s best to confirm directly with their sales team.

How do I measure my door opening for an order?

Doorstore.co.uk advises customers to “MEASURE YOUR DOOR OPENING” as part of their “How it works” process. Gologi.nl Reviews

It’s crucial to follow their specific measurement guidelines, which you can likely obtain by contacting their team or checking product pages for details.

What is a Firecheck Door?

A Firecheck Door, also known as a fire door, is specifically designed to resist fire for a certain period e.g., 30 minutes, 60 minutes to prevent its spread. Doorstore.co.uk offers these as “FirecheckDoors.”

Can I visit a physical showroom for Doorstore.co.uk?

Yes, Doorstore.co.uk has physical branches in Reading, Belfast, and Newtownabbey where you can visit to view their products.

Does Doorstore.co.uk import its products directly?

Yes, Doorstore.co.uk states that they “import directly,” which they claim allows them to offer low prices, design consistency, and rapid response to consumer demand.

What other products does Doorstore.co.uk sell besides doors?

In addition to doors, they also sell staircases, frames & mouldings, multidoor doors, mirror doors, mailboxes, and slatwall panelling. Prince-evans.co.uk Reviews

Is Doorstore.co.uk suitable for trade customers?

While not explicitly stated as a trade-only supplier, their large selection, direct import model, and financing options suggest they can cater to both individual homeowners and potentially trade professionals.

How quick is Doorstore.co.uk’s delivery?

The website promises “Fast Delivery” and offers the option to “Choose a day” for delivery, indicating flexibility and efficiency in their logistics.

What is ‘dorspec’ door handles?

‘dorspec’ is a brand of door handles that Doorstore.co.uk states they are the exclusive stockist of.

They are described as being “loved by architects, designers and discerning home owners.”

Do they offer advice on door selection?

Yes, customer testimonials frequently highlight the staff’s helpfulness and ability to provide “great advice” and guide customers in choosing the right doors and accessories. Lmching.com Reviews

How can I be sure of the quality of doors from Doorstore.co.uk?

Doorstore.co.uk emphasizes their “Love for detail” in designing collections and their “35+ years” of experience.

Positive customer reviews also frequently mention satisfaction with their purchases.

For absolute certainty, visiting a physical branch is recommended if possible.

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