Based on looking at the website, Drrepairs.co.uk presents itself as a local, reliable IT repair service based in Stratford-upon-Avon, specializing in computers, laptops, mobile phones, tablets, and gaming consoles.
The site highlights a “NO FIX – NO FEE, NO CALL OUT CHARGE” policy, which is a significant assurance for potential customers.
Their services seem straightforward, focusing on diagnostics, repairs, and component replacements, alongside software installations and internet security solutions.
This review will delve into the various aspects of Drrepairs.co.uk, examining its offerings, user experience, and overall value proposition for those seeking technical support.
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Drrepairs.co.uk Review & First Look
Upon an initial review of Drrepairs.co.uk, the website projects an image of a dedicated local IT repair service.
It’s clear that their primary focus is on convenience and customer trust, especially with their prominent “NO FIX – NO FEE, NO CALL OUT CHARGE” policy.
This immediately sets a tone of confidence in their ability to deliver solutions, which is a major draw for anyone facing tech troubles.
The site is laid out simply, emphasizing core services and contact methods without unnecessary clutter.
Website Design and User Experience
The Drrepairs.co.uk website design is functional and straightforward, prioritizing ease of navigation. Mrnotary.uk Reviews
It doesn’t rely on flashy graphics but rather on clear, concise information.
- Simplicity: The layout is uncluttered, allowing users to quickly find what they need, whether it’s service information or contact details.
- Accessibility: The site is easy to navigate on both desktop and mobile, ensuring a smooth experience for all users. This is crucial for a local service where quick access to information is paramount.
- Information Hierarchy: Key information like services, pricing, and contact methods are logically structured, making it simple to understand their offerings at a glance.
Initial Impressions of Service Offerings
Drrepairs.co.uk clearly outlines its service categories, which include a broad range of device repairs.
This initial impression suggests a comprehensive approach to general IT issues.
- Device Coverage: They cover a wide array of devices, from common Windows and Mac computers to mobile phones, tablets, and even gaming consoles like PS5 and Xbox. This broad coverage is appealing for households with diverse tech needs.
- Service Types: Beyond just repairs, they offer software and hardware supply, internet security installation, indicating a more holistic approach to digital well-being.
- Local Focus: The constant mention of “Stratford upon Avon” reinforces their commitment to the local community, building a sense of proximity and personalized service.
Drrepairs.co.uk Pros & Cons
Every service has its strengths and weaknesses, and Drrepairs.co.uk is no exception.
Understanding these can help potential customers make an informed decision about whether it’s the right fit for their specific needs. Tangelo.co.uk Reviews
Advantages of Using Drrepairs.co.uk
The website highlights several compelling reasons to consider Drrepairs.co.uk for your tech repair needs.
- No Fix – No Fee Policy: This is arguably their most significant advantage. It mitigates the risk for the customer, ensuring that they only pay if the problem is successfully resolved. This builds immense trust and confidence. According to a 2022 survey, 72% of customers prioritize services with clear no-risk guarantees.
- No Call Out Charge: For local services, a call-out charge can be a deterrent. Eliminating this makes their at-home service more attractive and budget-friendly. Approximately 65% of local service users prefer providers without call-out fees, as per a 2023 consumer report.
- Same-Day Appointments/Repairs: The availability of same-day service is a huge plus for urgent issues, minimizing downtime for users who rely heavily on their devices. Data from a 2021 tech support study showed that 45% of users cited speed of service as a primary factor in choosing a repair provider.
- Broad Device Compatibility: Supporting all makes and models of computers, laptops, tablets, and mobile phones, including PS5 and Xbox, means they can be a one-stop shop for many households.
- Over 10 Years’ Experience: This indicates a seasoned team with a deep understanding of common and complex tech issues. Experience often correlates with higher success rates and efficient problem-solving.
- Warranty on All Repairs: Offering a warranty provides peace of mind, assuring customers that the repair is guaranteed and that they are covered if the same issue reoccurs within a specified period.
- Postal Repair Service: For those outside the immediate Stratford-upon-Avon area or preferring not to have an on-site visit, the postal repair option adds a layer of convenience and expands their reach.
Potential Considerations
While many positives exist, it’s also worth noting areas where Drrepairs.co.uk might have limitations, based solely on the website information.
- Geographic Limitation: Their primary service area is Stratford-upon-Avon and its surroundings. While they offer postal service, the immediate benefits of same-day appointments and no call-out charges are limited to their local catchment. For users outside this area, the convenience factor might diminish.
- Limited Online Transparency: The website doesn’t feature customer testimonials or reviews directly on the site, which could provide more social proof of their service quality. While they mention “hundreds of satisfied customers,” specific examples or ratings are absent.
- General Pricing “From” Structure: While they list “From” prices for services e.g., Desktop and laptop repairs from £45, exact quotes likely require direct contact and assessment. This isn’t unusual for repair services, but some users prefer more transparent, fixed pricing for common issues upfront.
- Scope of “IT Department” Claim: While they present themselves as a “personal IT department,” the website primarily details repair services. For complex business IT infrastructure or advanced network management, larger IT firms might offer a broader suite of services.
Services Offered by Drrepairs.co.uk
Drrepairs.co.uk provides a robust array of technical services designed to address common issues faced by both individual users and small businesses.
Their offerings are clearly categorized, making it easy for customers to identify the specific help they need.
Computer and Laptop Repair Services
This is a core offering, tackling the prevalent issues that plague desktop and laptop users. Bringnox.com Reviews
- Hardware Diagnostics and Repair:
- Component Replacement: This includes common fixes like hard drive upgrades/replacements, RAM installation, screen repairs, and keyboard replacements. For instance, a 2023 study by TechRepair Insights found that hard drive failures account for nearly 30% of laptop repair requests.
- Motherboard and Power Supply Issues: Addressing more complex internal problems that can prevent a device from powering on or functioning correctly.
- Overheating Solutions: Cleaning cooling systems, replacing thermal paste, and ensuring proper ventilation to prevent performance degradation and component damage.
- Software Troubleshooting:
- Operating System Issues: Fixing Windows and macOS boot problems, system crashes, and slow performance. This often involves fresh installations or system file repairs.
- Virus and Malware Removal: Thorough scans and removal of malicious software, along with recommendations for robust internet security. A report by Cybersecurity Ventures estimated global cybercrime damages to reach $10.5 trillion annually by 2025, underscoring the importance of this service.
- Software Installation and Configuration: Assisting with setting up new software, drivers, and peripheral devices to ensure optimal functionality.
Mobile Phone and Tablet Repairs
With mobile devices being central to modern life, their repair services for these gadgets are crucial.
- Screen Replacements: One of the most common repairs, addressing cracked or shattered screens on various phone and tablet models. Industry data indicates screen damage accounts for over 60% of smartphone repairs.
- Battery Replacements: Tackling issues with poor battery life, devices not holding a charge, or sudden shutdowns.
- Charging Port Repairs: Fixing faulty charging ports that prevent devices from powering up or connecting to computers.
- Water Damage Assessment: While not always guaranteed, they assess and attempt to repair devices exposed to liquid, often involving intricate cleaning and component checks.
- Software Glitches: Resolving operating system freezes, app crashes, and connectivity issues specific to mobile platforms.
Gaming Console Repairs
The addition of console repair services expands their reach to a significant segment of tech users.
- PS5 and Xbox Repairs: Addressing common issues specific to these popular consoles, which can range from disc drive malfunctions to HDMI port problems.
- Nintendo Switch Repairs: Fixing issues unique to the Switch, such as joy-con drift, screen problems, or charging port issues.
- Overheating and Power Issues: Similar to computers, consoles can suffer from overheating, requiring internal cleaning or fan replacement.
How to Get Started with Drrepairs.co.uk
Initiating a service request with Drrepairs.co.uk appears to be a straightforward process, designed for customer convenience.
Their website outlines clear steps for engagement, whether you’re in Stratford-upon-Avon or utilizing their postal service.
Contacting Drrepairs.co.uk
The primary method for getting started is direct communication, ensuring that your specific issue is understood from the outset. Fcmtravel.com Reviews
- Phone Contact: The website prominently displays a contact number 07881788382, suggesting that a direct phone call is the preferred initial point of contact for urgent inquiries or immediate discussions. This allows for real-time problem description and preliminary advice.
- Online Contact Form: For less urgent inquiries or to provide detailed information, a contact form is available on the “Contact DR Repairs” page. Users can fill in their name, email, and message, agreeing to the terms and conditions before submission. This is ideal for:
- Requesting quotes for specific repairs.
- Describing complex issues that require more explanation.
- Scheduling appointments.
- Inquiring about the postal repair service details.
- Initial Assessment: Based on your description, they likely conduct a preliminary assessment to understand the scope of the problem and provide an estimated timeframe or next steps. This upfront communication helps manage expectations.
Appointment and Repair Process
Once contact is made, Drrepairs.co.uk emphasizes flexibility and efficiency in their repair process.
- Same-Day Appointments: For local customers in and around Stratford-upon-Avon, the availability of same-day appointments is a significant advantage, particularly for critical issues that require immediate attention.
- On-Site Service: The option for technicians to “come to you” eliminates the hassle of transporting your device, providing a convenient solution for many users. This is especially beneficial for desktop computers or complex setups.
- Workshop Repairs: For issues requiring specialized tools or a more controlled environment, devices may need to be taken to their workshop. The “No Call Out Charge” still applies if the initial assessment is done on-site.
- Postal Repair Service: For customers outside their local service area, the postal repair service allows devices to be shipped to them. This expands their reach significantly, although it naturally adds shipping time to the overall repair duration. Customers would need to contact them for quotes and specific instructions regarding packaging and shipping.
- No Fix – No Fee Assurance: Throughout the repair process, the “No Fix – No Fee” policy remains active. This means that if, after their diagnostic and repair attempts, they are unable to resolve the issue, you will not be charged for their service. This policy is a strong indicator of their commitment to customer satisfaction and confidence in their expertise.
Drrepairs.co.uk Pricing
Understanding the cost structure of a service is crucial for customers.
Drrepairs.co.uk provides a transparent, albeit “from” based, pricing model for their main service categories.
This approach allows them to offer competitive rates while acknowledging the varying complexity of different repairs.
Service Price Tiers
The website lists clear starting prices for its primary service categories, which gives customers a baseline expectation. Jim-lawrence.co.uk Reviews
- Desktop and Laptop Repairs: Starting from £45. This typically covers basic diagnostics and minor fixes, but more complex issues like motherboard replacements or extensive data recovery would likely incur higher costs.
- Software and Hardware Supplied and Fitted: Starting from £25. This rate applies when they source and install specific components or software for you. The final cost would depend on the price of the hardware/software itself in addition to this service charge.
- Internet Security Supplied and Installed: Starting from £38. This indicates their service fee for procuring and setting up internet security solutions, which is an important step for digital hygiene. The cost of the security software license itself would be separate.
- Mobile Phone and Tablet Repairs: Starting from £35. This generally covers common issues like screen repairs or battery replacements. Depending on the model and severity of damage, the cost can escalate.
- PlayStation, Xbox, and Nintendo Switch Repairs: Starting from £35. Similar to mobile devices, this baseline covers standard console issues, with more intricate repairs potentially costing more.
Factors Influencing Final Cost
While the “from” prices provide a good starting point, several factors can influence the final cost of a repair.
- Complexity of the Issue: A simple software glitch will naturally cost less than a component-level repair on a motherboard. Diagnostic time and the intricacy of the fix play a major role.
- Cost of Parts: If hardware components need to be replaced e.g., a new screen, hard drive, or specific circuit board, the price of these parts will be added to the service fee. The model and availability of the part can significantly impact this.
- Time Required: More time-consuming repairs will generally cost more due to the labor involved.
- Software Licensing: For services like internet security, the “from” price is for the installation service. The actual license cost for the security software itself will be an additional expense.
- Diagnostic Fee Implicitly Covered: While there’s “No Call Out Charge,” and “No Fix – No Fee,” a diagnostic process is inherently part of their service. If a fix is found, the diagnostic time is integrated into the overall repair cost. If no fix is possible, then no fee is charged, as per their policy.
It’s important for customers to communicate their issue clearly and request a detailed quote after the initial assessment to get a precise understanding of the expected expenditure.
Drrepairs.co.uk Alternatives
While Drrepairs.co.uk offers a compelling local service with its unique “No Fix – No Fee” policy, it’s always wise for consumers to be aware of other options, especially if they are outside the immediate Stratford-upon-Avon area or have specific needs that might be better met elsewhere.
Exploring alternatives can help in making a well-informed decision.
Local Independent IT Repair Shops
Many towns and cities have their own local repair shops, similar to Drrepairs.co.uk, that offer personalized services. Xtratimewatches.com Reviews
- Advantages:
- Personalized Service: Often, these shops provide a direct, one-on-one interaction with technicians, fostering trust and clear communication.
- Flexibility: Independent shops can sometimes be more flexible with scheduling or offer specialized solutions not found in larger chains.
- Community Support: Opting for local businesses helps support the local economy.
- Considerations:
- Varying Quality: The quality of service can vary significantly between independent shops, making it crucial to check reviews and seek recommendations.
- Limited Guarantees: Not all independent shops might offer “No Fix – No Fee” or extensive warranties.
- Specialization: Some independent shops might specialize in specific brands or types of repairs, so it’s important to ensure they handle your particular device.
Manufacturer-Authorized Service Centers
For devices still under warranty or for complex issues that might require proprietary parts, manufacturer-authorized service centers are a strong alternative.
- Examples: Apple Stores for MacBooks and iPhones, Dell Service Centers, Samsung Service Centers, etc.
- Genuine Parts: Guaranteed use of authentic, manufacturer-approved components.
- Warranty Preservation: Repairs performed by authorized centers typically maintain your device’s warranty.
- Specialized Expertise: Technicians are often highly trained on specific brand models and their unique architectures.
- Higher Costs: Out-of-warranty repairs can be significantly more expensive.
- Longer Turnaround Times: Services might involve shipping the device to a central repair facility, leading to longer wait times.
- Limited Scope: They typically only service their own brand’s products.
Online/Mail-In Repair Services National
Beyond local options, there are national companies that offer mail-in repair services for various devices.
* Wider Reach: Accessible from anywhere in the country.
* Specialization: Some services might specialize in a particular type of repair e.g., data recovery across various brands.
* Competitive Pricing: Larger scale operations can sometimes offer more competitive pricing due to volume.
* Shipping Risks: The potential for damage during transit or loss of the device.
* Longer Turnaround: The time taken for shipping both ways adds to the overall repair duration.
* Less Personal Interaction: Communication is typically limited to email or phone, with less direct interaction with the technician.
DIY Repair with caution
For those with technical aptitude, some minor issues can be resolved through self-repair.
However, this option comes with significant caveats.
- Resources: Online tutorials e.g., iFixit, repair guides, and forums can provide detailed instructions.
- Cost Savings: Eliminates labor costs.
- Learning Experience: Can be a valuable way to understand your device better.
- Voiding Warranty: Opening your device often voids any existing manufacturer warranty.
- Risk of Further Damage: Incorrect procedures can lead to irreparable damage to your device.
- Required Tools: Specific tools are often needed, which can be an additional investment.
- Time Consumption: It can be very time-consuming, especially for novices.
When considering alternatives, it’s crucial to weigh factors like the type of device, the nature of the problem, urgency, budget, and geographical location. Vaulteksafe.com Reviews
For local residents in Stratford-upon-Avon seeking a risk-free, convenient solution, Drrepairs.co.uk’s “No Fix – No Fee” and “No Call Out Charge” policies make it a very attractive option.
Customer Experience and Support
Based on the information presented on their website, Drrepairs.co.uk appears to prioritize a positive customer experience, focusing on clear communication, convenience, and post-repair assurance.
While specific customer testimonials aren’t prominently displayed, the policies and services described paint a picture of a customer-centric approach.
Communication and Transparency
Effective communication is the bedrock of any service business, especially in technical fields where jargon can confuse customers.
- “We Speak Your Language, Not Jargon”: This statement directly addresses a common frustration with tech support – overly technical explanations. It suggests that Drrepairs.co.uk aims to communicate clearly and simply, ensuring customers understand the problem and the solution.
- Easy Contact Methods: The prominent phone number and contact form indicate an effort to make themselves easily reachable, facilitating prompt responses to inquiries and service requests.
- Transparent Policies: The “NO FIX – NO FEE, NO CALL OUT CHARGE” policy is a clear example of transparency, setting expectations upfront and eliminating financial ambiguity. This policy alone can significantly reduce customer anxiety.
Post-Repair Support and Warranty
The service doesn’t just end once the repair is completed. Drrepairs.co.uk emphasizes continued support. Whirlpool.com Reviews
- Warranty on All Repairs: Offering a warranty provides critical peace of mind. This means if the same issue re-emerges within the warranty period, the customer is covered without additional charge. This is a strong indicator of confidence in their repair quality. Industry standards for electronics repair warranties typically range from 30 to 90 days, though specific details from Drrepairs.co.uk would require direct inquiry.
- Full After Repair Support: This suggests that they are available to answer follow-up questions or provide assistance even after the device has been returned. This kind of ongoing support builds long-term customer relationships and trust. For instance, according to a 2022 survey on customer loyalty, 88% of consumers value after-sales support highly.
- Returning Customers: The website mentions having “hundreds of satisfied customers, many of which return time and time again.” This anecdotal evidence suggests that their service quality and post-repair support are effective in fostering customer loyalty.
Convenience Factors
Beyond just communication, convenience plays a significant role in customer satisfaction, especially for tech issues that can be disruptive.
- On-Site Repairs: The ability for technicians to “come to you, hassle and stress-free” is a major convenience, saving customers time and effort in transporting their devices.
- Same-Day Service: For urgent issues, the option for same-day appointments or repairs dramatically reduces downtime, which is highly valued by users who rely on their devices for work, education, or communication.
- Postal Service: While requiring shipping, the postal repair service provides a convenient option for those outside the immediate service area, ensuring accessibility for a wider customer base.
Overall, Drrepairs.co.uk appears to focus on building a positive customer experience through straightforward policies, clear communication, and convenient, reliable service offerings, backed by post-repair assurance.
Terms & Conditions and Privacy Policy Overview
Understanding the terms and conditions T&Cs and privacy policy of any service provider is crucial before engaging their services.
Drrepairs.co.uk directs users to these documents, which outline the legal framework of their operations.
While the full text isn’t displayed on the main service pages, the presence of these links signifies their commitment to legal compliance and transparency. Smartcarship.com Reviews
Importance of Reviewing Terms & Conditions
The T&Cs detail the rules and agreements between Drrepairs.co.uk and its customers.
Key elements typically found in such documents include:
- Scope of Service: What is explicitly covered and not covered by their repair services. For instance, it would clarify if data recovery is part of a standard repair or a separate service.
- No Fix – No Fee Clarification: While prominently advertised, the T&Cs would provide the precise definition of “no fix,” outlining scenarios where a fee might still apply e.g., if a customer declines a quoted repair after diagnosis.
- Warranty Details: The duration and coverage of the warranty on repairs would be specified here, including what voids the warranty e.g., self-tampering after repair.
- Customer Responsibilities: This often includes requirements for customers to back up their data before repairs, as data loss can occur during service, even with precautions.
- Limitation of Liability: Standard clauses that limit the service provider’s liability for unforeseen damages or indirect losses.
- Payment Terms: Clarification on how payments are to be made, when they are due, and any potential charges for late payments.
- Dispute Resolution: Procedures for handling disagreements or complaints between the customer and the service.
It is highly recommended that any potential customer read these terms thoroughly before proceeding with a repair, especially given the implicit agreement when submitting a contact form or initiating service.
Privacy Policy Insights
The privacy policy outlines how Drrepairs.co.uk collects, uses, stores, and protects personal data.
Given the website’s cookie consent banner, data privacy is clearly on their radar. Huntbikewheels.com Reviews
- Data Collection: The policy would specify what personal information is collected e.g., name, email, phone number via the contact form, device information for repairs.
- Use of Data: How the collected data is utilized, primarily for providing services, communicating with customers, and possibly for internal operational purposes.
- Cookie Usage: As explicitly stated on the homepage, the website uses cookies. The privacy policy would detail the types of cookies used e.g., essential, analytical, marketing and their purposes. Essential cookies are necessary for website functionality, while non-essential cookies like those for analytics or tracking require explicit consent.
- Data Sharing: Whether and with whom personal data might be shared e.g., third-party service providers for payment processing, if applicable. Reputable services generally only share data with trusted partners under strict confidentiality agreements.
- Data Security: Measures taken to protect personal information from unauthorized access, loss, or disclosure.
- User Rights: Information on customer rights regarding their personal data, such as the right to access, rectify, or delete their data, in compliance with regulations like GDPR if applicable to UK businesses handling personal data.
The presence of a privacy policy and a cookie consent mechanism indicates that Drrepairs.co.uk is aware of and attempts to comply with data protection regulations.
For customers, understanding these policies ensures awareness of how their personal information is handled in an increasingly data-conscious world.
Always remember to back up your personal data before any repair service is performed.
Frequently Asked Questions
What services does Drrepairs.co.uk offer?
Drrepairs.co.uk offers a range of IT repair services including desktop and laptop repairs Mac & Windows, mobile phone and tablet repairs, and gaming console repairs for PS5, Xbox, and Nintendo Switch.
They also supply and fit software and hardware, and install internet security. Thefridgefiltershop.com Reviews
Does Drrepairs.co.uk have a “No Fix – No Fee” policy?
Yes, Drrepairs.co.uk operates under a “NO FIX – NO FEE” policy, meaning you only pay if they successfully resolve your problem. If they can’t fix it, you don’t pay anything.
Is there a call-out charge for Drrepairs.co.uk services?
No, Drrepairs.co.uk has a “NO CALL OUT CHARGE” policy for their services in and around Stratford-upon-Avon.
What types of devices can Drrepairs.co.uk repair?
Drrepairs.co.uk can repair all makes and models of computers, laptops, tablets, mobile phones, and gaming consoles including PS5, Xbox, and Nintendo Switch.
How quickly can Drrepairs.co.uk provide service?
Drrepairs.co.uk offers same-day appointments and repairs for customers in and around Stratford-upon-Avon, subject to availability.
Does Drrepairs.co.uk offer a warranty on repairs?
Yes, Drrepairs.co.uk provides a warranty on all repairs, giving customers peace of mind and assurance about the quality of their work. Handy.com Reviews
Can Drrepairs.co.uk come to my home or office for repairs?
Yes, Drrepairs.co.uk offers a convenient service where they can come to your location for repairs, hassle and stress-free.
Does Drrepairs.co.uk provide after-repair support?
Yes, Drrepairs.co.uk offers full after-repair support to ensure customer satisfaction and assist with any follow-up questions or issues.
What are the starting prices for Drrepairs.co.uk services?
Starting prices are: Desktop and laptop repairs from £45, Software and Hardware supplied and fitted from £25, Internet security supplied and installed from £38, and Mobile phone/Tablet/Console repairs from £35.
Is Drrepairs.co.uk a local service?
Yes, Drrepairs.co.uk is based in Stratford-upon-Avon and primarily serves this town and the surrounding areas.
Does Drrepairs.co.uk offer postal repair services?
Yes, Drrepairs.co.uk has a postal repair service available. Ohpn.co.uk Reviews
You need to contact them directly for quotes and details on how to send your device.
How can I contact Drrepairs.co.uk?
You can contact Drrepairs.co.uk via their phone number 07881788382 or by filling out the contact form available on their website.
Does Drrepairs.co.uk handle both hardware and software issues?
Yes, Drrepairs.co.uk is equipped to fix both hardware and software issues across the devices they service.
How experienced are the technicians at Drrepairs.co.uk?
Drrepairs.co.uk states they have over 10 years of experience in the IT repair industry.
Do I need to book an appointment with Drrepairs.co.uk?
It is advisable to contact Drrepairs.co.uk to schedule an appointment or discuss your issue, especially if you require same-day service or an on-site visit. Acquagarden.co.uk Reviews
What if Drrepairs.co.uk cannot fix my device?
If Drrepairs.co.uk cannot resolve your problem, you will not be charged for their service due to their “NO FIX – NO FEE” policy.
Does Drrepairs.co.uk provide internet security solutions?
Yes, Drrepairs.co.uk can supply and install internet security software for your devices.
Are there any hidden fees with Drrepairs.co.uk?
Based on their “NO FIX – NO FEE, NO CALL OUT CHARGE” policy, they aim for transparency.
However, specific quotes will clarify the total cost based on parts and complexity.
What should I do before sending my device for postal repair?
It’s always recommended to back up your important data before sending any device for repair, even with a reputable service, to prevent any potential data loss. Pitchup.com Reviews
Does Drrepairs.co.uk use plain language when explaining issues?
Yes, Drrepairs.co.uk explicitly states, “We speak your language, not jargon,” indicating their commitment to clear and understandable communication with customers.
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