Duatravels.co.uk Reviews

Based on checking the website, Duatravels.co.uk appears to be a legitimate UK-based travel agency specializing in Hajj and Umrah packages.

The site offers various pilgrimage options, including Hajj and Umrah packages for different budgets and durations, focusing on serving pilgrims from the UK.

They emphasize features like ATOL and ABTA protection, certified hotels, and 24/7 support, aiming to provide a comprehensive and reliable service for those undertaking these sacred journeys.

The spiritual significance of Hajj and Umrah for Muslims is immense.

Hajj, one of the five pillars of Islam, is an obligation for every Muslim who is physically and financially able to undertake it, signifying a profound journey of faith and purification.

Umrah, while not obligatory, is highly recommended and offers a beautiful opportunity for spiritual renewal and drawing closer to Allah.

Therefore, choosing a trustworthy and reliable travel partner for such an important endeavor is paramount, ensuring that pilgrims can focus on their devotion without unnecessary worldly concerns.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Duatravels.co.uk Review & First Look

Duatravels.co.uk presents itself as a dedicated provider of Hajj and Umrah travel services from the UK.

Upon first glance, the website is well-organized, making it relatively easy to navigate through their package offerings.

They prominently display contact information, including phone numbers and email, which is a good sign for accessibility.

The site also highlights key trust signals like ATOL and ABTA protection, which are crucial for UK travelers booking package holidays, providing financial security and peace of mind.

Website Layout and User Experience

The layout of Duatravels.co.uk is functional, with clear menus for Hajj, Umrah, flights, hotels, and an Islamic blog.

The use of clear headings and categories helps users quickly find the type of package they are looking for, whether it’s a specific month’s Umrah package e.g., “September Umrah Packages” or a category based on accommodation e.g., “3 Star Umrah Packages”. The overall design is clean, though some sections could benefit from a more modern aesthetic to enhance user engagement.

Initial Impressions of Service Offerings

The site immediately showcases various packages, including “Clock Tower Umrah packages” and “Umrah Packages without Flight,” indicating a diverse range of options.

They list starting prices, which is helpful for initial budget planning.

The emphasis on “Best Price Guaranteed” and “End to End Responsibility” suggests a commitment to customer satisfaction and comprehensive support, which are vital for pilgrims.

Duatravels.co.uk Features

Duatravels.co.uk offers a range of features designed to facilitate the Hajj and Umrah journeys for its clients.

These features aim to cover various aspects of travel, from booking to on-ground support.

Comprehensive Package Customization

• Tailored Pilgrimage Options: The website emphasizes the ability to “Customise Your Umrah,” suggesting flexibility in their offerings. This includes options for:
  • Accommodation Tiers: 3-star, 4-star, and 5-star hotels in Makkah and Madinah.
  • Duration: Packages ranging from 3, 5, 7, to 14 nights.
  • Seasonal and Monthly Packages: Specific packages for Ramadan, Easter, New Year, and monthly options January to December Umrah Packages.
  • Group and Family Travel: Dedicated packages for “Family Umrah Packages” and “Group Umrah Packages.”
  • Geographic Departures: While primarily focusing on London, they also list packages from “Birmingham Umrah Packages,” “Glasgow Umrah Packages,” and other UK cities.
• “Without Flight” Options: A notable feature is the availability of “Umrah Packages Without Flight,” catering to those who prefer to arrange their own air travel but need assistance with ground services, accommodation, and visas.
• Hotel Choices: The ability to “Choose Hotels of your Own Choice” from over 500 certified hotels in Makkah and Madinah, including options for “Haram View” rooms, provides significant flexibility for pilgrims to select accommodation that suits their preferences and budget.

Dedicated Support and Safety

• 24/7 Support: The claim of “Awesome 24/7 Support” and “24/7 Emergency Number” is a critical feature, particularly for international travel to sacred sites where unforeseen circumstances can arise.
• Hajj & Umrah Specialists: They state that “Umrah & Hajj Specialists are available 24/7 at your service,” implying expert guidance throughout the booking process and during the trip.
• End-to-End Responsibility: Duatravels.co.uk highlights “End to End Responsibility,” indicating that they handle arrangements before, during, and after the trip, which can be reassuring for pilgrims.
• Secure Payment & Privacy: The website states, “With Dua Travels your Personal Data and Payments are fully Secured,” which is essential for online transactions.
• Trusted Certifications:
  • ATOL Air Travel Organisers Licensing No: 5553: Provides financial protection for package holidays involving flights.
  • ABTA British Travel Association Protected: Offers support and financial protection for travel bookings.
  • IATA International Air Transport Association Accredited: Indicates adherence to international airline standards.
  • Hajj Ministry License / Approved Agents: Essential for legitimacy in operating Hajj and Umrah services, confirming their authorization by the Ministry of Hajj and Umrah.

Financial Flexibility

• Minimum Upfront Deposit: Offering “Lowest Deposits from Just £60 pp and pay the balance in Easy Installments” is a significant advantage, making the pilgrimage more accessible by easing the initial financial burden.
• No Hidden Charges: The assurance of “Absolutely No Hidden Charges in the Packages” promotes transparency in pricing, building trust with potential clients.
• Best Price Guaranteed: This feature aims to instill confidence that customers are getting competitive rates for their packages.

Visa and Logistics

• Instant Umrah Visa: The promise to “Get Your Umrah Visa Instantly with E-Visa system by the Ministry of Hajj & Umrah” simplifies a critical part of the travel process.
• Reliable Transport: They offer “Reliable Transport” and “Secure & Comfy” ground transportation in Saudi Arabia, which is crucial for seamless travel between holy sites and airports.
• Free Ziyarahs: The inclusion of “Free Ziyarahs” visits to holy places adds value to the packages, allowing pilgrims to explore significant Islamic landmarks.

Duatravels.co.uk Pros & Cons

When evaluating Duatravels.co.uk, it’s important to weigh its strengths against potential areas for improvement.

This helps pilgrims make an informed decision when choosing a travel partner for their sacred journey.

Pros: What Duatravels.co.uk Does Well

• Comprehensive Package Options:
  • Variety: Offers a wide range of packages, including various star ratings for hotels 3, 4, 5-star, different durations, and specialized packages for families, groups, and couples.
  • Flexibility: The ability to customize Umrah packages, including options without flights, allows pilgrims to tailor their journey to their specific needs and budget. This is particularly beneficial for those who prefer to use their own airline loyalty programs or have specific flight preferences.
  • Seasonal Deals: Availability of packages for peak seasons like Ramadan, Easter, and New Year caters to pilgrims who plan their travel around holidays.
• Strong Trust and Accreditation:
  • ATOL and ABTA Protected: These accreditations are crucial for UK travelers, providing financial protection and ensuring that funds are secure even if the company faces financial difficulties. ATOL Air Travel Organisers Licensing protects flight-inclusive package holidays, and ABTA offers further security and a code of conduct.
  • IATA Accredited: Indicates professionalism and adherence to international airline standards.
  • Ministry of Hajj and Umrah Approved Agents: This is paramount for a Hajj and Umrah operator, signifying official recognition and compliance with regulations set by the Saudi authorities.
• Customer Support Focus:
  • 24/7 Availability: The promise of 24/7 support, including an emergency number, is a significant advantage for travelers, especially when dealing with international time differences and potential issues during the pilgrimage.
  • Dedicated Agents: Assigning a “fully responsive & dedicated Agent” to each trip ensures personalized assistance and a single point of contact for pilgrims.
  • Customer Reviews: The website features numerous positive testimonials, which, if authentic, build confidence in their service quality. Reviews mention specific positive experiences with staff, like “Brother Rumman,” highlighting a personal touch.
• Transparent Pricing and Payment Flexibility:
  • No Hidden Charges: The commitment to “Absolutely No Hidden Charges” is a major plus, as unexpected fees can be a common frustration in travel bookings.
  • Low Deposit Options: The ability to secure a package with a “Lowest Deposits from Just £60 pp and pay the balance in Easy Installments” makes the pilgrimage more financially accessible for a wider range of people.
• Logistical Support:
  • Instant E-Visa System: Streamlines the visa application process, making it quicker and less cumbersome for pilgrims.
  • Reliable Transport and Ziyarahs: The inclusion of secure ground transport and free Ziyarahs visits to historical and sacred sites adds value and convenience to the overall package.
  • Handpicked Hotels: The claim of “500+ Certified Hotels” and “Our expert team handpicked all hotels in Makkah and Medina” suggests a focus on quality accommodation.

Cons: Areas for Potential Improvement

• Website Modernization:
  • Aesthetic Appeal: While functional, the website’s design feels somewhat dated compared to leading online travel agencies. A more modern, visually appealing interface could enhance the user experience and convey a stronger sense of professionalism.
  • Interactive Features: Lack of interactive tools like live chat beyond WhatsApp, dynamic package builders, or virtual tours of hotels could be missed by digitally savvy users.
• Detailed Package Information:
  • Specificity of Inclusions: While packages list general inclusions visa, transport, hotels, more granular details on specific flights airline, layovers, exact hotel names for all packages beyond just examples, and daily itineraries could enhance transparency and help pilgrims compare options more effectively.
  • Pricing Breakdown: While “no hidden charges” is good, a clearer breakdown of what contributes to the package price for different tiers would be beneficial.
• Customer Review Verification:
  • Limited External Reviews: While the website displays many positive reviews, the absence of prominent links to independent third-party review platforms like Trustpilot or Google Reviews makes it harder for potential customers to verify the authenticity and breadth of customer satisfaction. Only one package category showed “1 Review” next to it, implying limited visible external validation.
• Information Depth in Blog:
  • Content Richness: While an “Islamic Blog” is present, the articles listed appear to be primarily focused on package promotion or basic travel tips “Top Benefits of Choosing Umrah Packages Without Flights,” “How to perform Umrah in August?”. Expanding the blog with deeper spiritual guidance, practical advice for pilgrimage rituals, or more comprehensive city guides could add significant value for pilgrims.
• Limited Social Proof Beyond Internal Reviews:
  • The “0+ Clients this Year,” “0+ Years of Experience,” “0+ Certified Hotels,” “0% Customer Satisfaction” figures on the homepage likely placeholders or a display error are a significant detractor. If these are meant to show high numbers, they should be corrected immediately as they convey a negative or incomplete image. Real, dynamic statistics would be far more impactful.
• Communication Channels:
  • While phone and email are available, clearer indications of WhatsApp as a primary communication channel could be more prominently displayed, as it’s a preferred method for many international inquiries.

Overall, Duatravels.co.uk offers a strong foundation for Hajj and Umrah travel with its legitimate accreditations, diverse packages, and emphasis on customer support.

Addressing the website’s aesthetic and deepening the information provided could further enhance its appeal and user experience.

Duatravels.co.uk Alternatives

When seeking to fulfill the sacred journeys of Hajj and Umrah, it’s wise to explore various reputable travel agencies to find the one that best suits your needs, budget, and desired level of service.

While Duatravels.co.uk offers a compelling array of options, several other established agencies in the UK specialize in these pilgrimages. Here are some prominent alternatives to consider:

Reputable UK-Based Hajj & Umrah Travel Agencies

• Al-Hidaayah Travel:
  • Focus: Known for their comprehensive and spiritually enriching Hajj and Umrah packages, often led by scholars. They emphasize education and spiritual guidance throughout the journey.
  • Strengths: Strong focus on the spiritual aspect, experienced group leaders, and often offer seminars and workshops before departure.
  • Consideration: Might be on the higher end of the price spectrum due to the emphasis on guided spiritual experiences.
• Ebrahim College Hajj & Umrah:
  • Focus: An extension of the well-respected Ebrahim College, they offer Hajj and Umrah packages that integrate religious learning and guidance, often accompanied by their own scholars.
  • Strengths: Academic and spiritual depth, well-structured itineraries, and a strong community feel.
  • Consideration: Packages may cater more to those seeking an intensive spiritual and educational experience.
• Approved Hajj & Umrah Organisers via Council of British Hajjis – CBH:
  • Focus: While not an agency themselves, the Council of British Hajjis CBH is a trusted resource that provides a list of ABTA, ATOL, and MoH approved operators. This is a crucial starting point for finding reliable alternatives.
  • Strengths: Offers a vetted list of legitimate operators, promoting consumer protection and ethical practices.
  • Consideration: Requires individual research into each listed agency.
• Muslim Holy Travel:
  • Focus: Offers a variety of Hajj and Umrah packages, often with competitive pricing and options for different budget levels.
  • Strengths: Good range of packages, often has promotions, and can be a solid choice for those looking for value.
  • Consideration: Always verify their latest accreditations and customer reviews.
• Labbaik Hajj & Umrah:
  • Focus: Provides customized Hajj and Umrah packages, emphasizing flexibility and personalized service.
  • Strengths: Known for their attention to detail and ability to cater to specific group or family requirements.
  • Consideration: Customization might require more direct communication and planning.

Key Factors to Consider When Choosing an Alternative

When evaluating any Hajj or Umrah travel agency, ensure they meet the following critical criteria:

1. Accreditation and Licensing:

   • ATOL Air Travel Organisers Licensing: Absolutely non-negotiable for financial protection, especially for flight-inclusive packages. Verify their ATOL number on the CAA website.
   • ABTA Association of British Travel Agents: Provides further protection and a code of conduct for travel companies.
   • Ministry of Hajj and Umrah Approval: Crucial. The Saudi Ministry of Hajj and Umrah annually approves legitimate agents. Always check if the agency is on their official list. The Council of British Hajjis CBH often provides a list of approved agents.

2. Reputation and Reviews:

   • Independent Review Platforms: Look beyond the agency’s website. Check Trustpilot, Google Reviews, and Facebook reviews for unfiltered feedback. Pay attention to both the volume and sentiment of reviews.
   • Word-of-Mouth: Seek recommendations from friends, family, or community members who have recently performed Hajj or Umrah.

3. Package Inclusions and Transparency:

   • What’s Included: Clearly understand what the package covers: flights airline, direct/indirect, baggage allowance, accommodation hotel names, star rating, distance from Haramain, meal plan, visa processing, transportation within KSA, and any guided tours or Ziyarahs.
   • Hidden Costs: Confirm there are no hidden charges. Ask about gratuities, sim card costs, or any unmentioned fees.
   • Itinerary Details: Request a detailed itinerary that outlines daily activities, travel times, and spiritual guidance sessions.

4. Customer Service and Support:

   • Responsiveness: Assess how quickly and thoroughly they respond to inquiries.
   • Emergency Support: Confirm if they offer 24/7 support during the trip.
   • On-Ground Assistance: Inquire about their representatives or guides in Saudi Arabia. Are they knowledgeable, multilingual, and readily available?

5. Payment Terms and Cancellation Policy:

   • Understand the deposit requirements, installment plans, and cancellation policies. Be clear on what happens if you need to cancel or if there are changes to the package.

By diligently researching and comparing these alternatives against Duatravels.co.uk using these criteria, pilgrims can ensure they select a partner that will facilitate a smooth, safe, and spiritually fulfilling journey.

How to Cancel Duatravels.co.uk Subscription

Based on the information available on the Duatravels.co.uk website, there doesn’t appear to be a recurring “subscription” model in the typical sense like a monthly service fee. Instead, their core business revolves around booking Hajj and Umrah travel packages, which are generally one-time purchases for specific dates. Therefore, “canceling a subscription” would more accurately translate to canceling a booked Hajj or Umrah package.

If you have booked a Hajj or Umrah package with Duatravels.co.uk and wish to cancel it, the process will be governed by their specific terms and conditions.

These terms usually outline cancellation policies, including potential fees and refund eligibility.

Steps to Cancel a Booked Hajj or Umrah Package:

1. Review Your Booking Confirmation and Terms & Conditions:

   • When you booked your package, you would have received a booking confirmation or invoice. This document, along with the terms and conditions often linked or provided during the booking process, contains crucial information regarding cancellations.
   • Look for clauses related to:
     • Cancellation deadlines.
     • Cancellation fees which often increase as the departure date approaches.
     • Refund eligibility e.g., partial refund, credit, or no refund.
     • Any non-refundable deposits.
     • Specific conditions for visa fees, flight tickets, or hotel bookings.

2. Contact Duatravels.co.uk Directly and Immediately:

   • The most effective way to initiate a cancellation is to contact their customer service team directly.
   • Phone Numbers:
     • 0203 097 1507
     • 0741 835 0475
   • Email Address: [email protected]
   • In-Person Visit: If you are local to their office visiting hours: Mon-Fri 08:00 – 21:00, Sat-Sun 09:00 – 20:00, an in-person visit might be an option, but phone or email is typically faster for initiating the process.
   • Request Call Back: The website also offers a “Request Call Back” feature, which you can utilize.

3. Provide Necessary Information:

   • When you contact them, be prepared to provide:
     • Your booking reference number.
     • Your full name and the names of all travelers in the booking.
     • The departure date and package details.
     • The reason for cancellation though this may not affect the cancellation policy, it can be helpful for their records.

4. Obtain Written Confirmation of Cancellation:

   • Once you have informed them of your intent to cancel, request a written confirmation via email of the cancellation and details regarding any applicable fees or refunds. This document is essential for your records.

5. Understand Refund Processing if applicable:

   • If a refund is due, inquire about the timeline for processing. Refund periods can vary depending on the agency and the terms of your booking.

Important Considerations:

• Time Sensitivity: Cancellation fees typically escalate closer to the travel date. The sooner you notify them, the potentially lower the cancellation charges.
• Non-Refundable Components: Be aware that certain components of a package, such as visa fees, pre-booked flights, or specific hotel reservations, may be non-refundable or incur high cancellation penalties, regardless of the overall package terms.
• Travel Insurance: If you purchased travel insurance, check your policy. It might cover cancellation costs under specific circumstances e.g., illness, family emergency. You would then submit a claim to your insurance provider.
• ATOL/ABTA Protection for non-performance: ATOL and ABTA protection primarily cover situations where the travel company itself fails or goes out of business. They generally do not cover cancellations initiated by the customer due to personal reasons, though they do ensure that you receive what you paid for or a refund if the company cannot fulfill its obligations.

In summary, while Duatravels.co.uk doesn’t have a typical “subscription,” canceling a travel package follows standard industry practices.

Always refer to your specific booking’s terms and conditions and communicate clearly and promptly with the agency.

How to Cancel Duatravels.co.uk Free Trial

Based on the publicly available information on the Duatravels.co.uk website, there is no mention of a “free trial” for any of their services or packages. Their business model is centered around providing Hajj and Umrah travel packages, which are direct purchases, not subscription-based services with trial periods.

Therefore, if you are looking to “cancel a free trial” related to Duatravels.co.uk, it’s highly likely that you are either:

1. Mistaking their “Request Free Call Back” for a free trial: This feature simply allows potential customers to request a phone call from a Duatravels.co.uk specialist without any obligation or cost. It’s a sales inquiry tool, not a service trial.
2. Confusing Duatravels.co.uk with another service: It’s possible you are thinking of a different website or service that offers free trials.
3. Misinterpreting an initial consultation as a trial: Some services might offer an initial “free consultation,” which is merely an introductory discussion, not a trial of a paid service.

Since Duatravels.co.uk does not offer a free trial, there is no process to “cancel” one.

If you’ve submitted a “Request Free Call Back” and no longer wish to be contacted:

While there’s no formal cancellation process for a callback request, you can simply:

1. Decline the call: If they call, politely inform them that you are no longer interested.
2. Send an email: Send an email to [email protected] stating that you wish to withdraw your callback request and prefer not to be contacted further. Include any details you provided in the form like your name and phone number so they can identify your request.

In summary, you cannot cancel a “Duatravels.co.uk free trial” because such a feature does not exist on their platform. If you have made any financial commitment or booking, please refer to the “How to Cancel Duatravels.co.uk Subscription” section above, which details the process for canceling a booked travel package.

Duatravels.co.uk Pricing

Duatravels.co.uk offers a range of Hajj and Umrah packages with varying prices, designed to cater to different budgets and preferences.

The pricing structure is dynamic and depends heavily on several key factors, including the type of pilgrimage, duration, accommodation quality, and included services.

Key Factors Influencing Pricing:

1. Type of Pilgrimage Hajj vs. Umrah:

   • Hajj: Hajj packages are generally significantly more expensive than Umrah packages due to the longer duration, specific rituals, comprehensive logistical requirements e.g., Makkah, Mina, Arafat, Muzdalifah, Madinah, and higher demand during a fixed, limited window each year. For example, their “PAK Passport only 9 Days Hajj Package / Maktab Category A” starts from £5,500.
   • Umrah: Umrah packages are more flexible in terms of timing and typically shorter, making them more affordable.

2. Package Inclusions:

   • Flights: Packages including flights will be more expensive than “Umrah Packages Without Flight.” The airline direct vs. indirect, premium vs. economy also impacts the price.
   • Visa: Visa processing fees are generally included in most packages.
   • Accommodation: This is a major cost driver.
     • Hotel Star Rating: 3-star, 4-star, and 5-star hotels vary widely in price. 5-star hotels, especially those with “Clock Tower” or “Haram View,” are at the premium end.
     • Room Occupancy: Prices are often quoted per person based on quad four people sharing, triple, or double occupancy. Sharing a room with more people usually brings down the per-person cost.
     • Hotel Proximity: Hotels closer to the Haramain Kaaba in Makkah and Prophet’s Mosque in Madinah are more expensive.
   • Ground Transportation: Included transport within Saudi Arabia airport transfers, inter-city travel contributes to the overall package price.
   • Ziyarahs Guided Tours: If included, these add value and can affect the price.
   • Meal Plans: Packages may or may not include meals e.g., “breakfast in hotels”.

3. Duration of Stay:

   • Shorter packages e.g., 7 nights for Umrah are less expensive than longer ones e.g., 14 nights for Umrah or 19-23 days for Hajj.

4. Time of Year:

   • Peak Season: Prices surge during peak seasons for Umrah, especially Ramadan, Easter holidays, and school holidays e.g., July, August, December. Ramadan Umrah is often the most expensive.
   • Off-Peak Season: Traveling during off-peak times e.g., certain periods in winter or spring outside of holidays can offer more affordable options.

5. Type of Hajj Package Shifting vs. Non-Shifting:

   • Shifting Hajj Packages: Pilgrims move between different accommodations in Makkah e.g., Azizia apartments and hotels closer to the Haram during the Hajj rites. These are generally cheaper. For example, a “9 Days Hajj Package / Maktab Category A” for PAK passport holders is listed from £5,500.
   • Non-Shifting Hajj Packages: Pilgrims typically stay in one hotel near the Haram throughout the Hajj period, with transport provided to Mina and Arafat. These are significantly more expensive due to the continuous proximity to the Haram. A “Non Shifting 14 Days Hajj Package / Maktab Category A” is listed from £9,900.

Examples of Package Pricing as of website content:

• Umrah Packages Without Flight:
  • 7 Nights Basic Umrah Package Without Flight: From £349 Makkah Hotel – Emaar Al Andalusia, Madinah Hotel – Emaar Taibah, Visa – Included
  • 10 Nights Economy Umrah Package Without Flight: From £379 Makkah Hotel – Emaar Al Sultan, Madinah Hotel – Zaha Al Madinah, Visa – Included
  • 14 Nights Standard Umrah Package Without Flight: From £399 Makkah Hotel – Al Kiswah Towers, Madinah Hotel – Elaf Taiba, Visa – Included
• Clock Tower Umrah Packages Without Flight, indicating premium hotels:
  • 7 Days Luxury Clock Tower Umrah Package: From £595 Makkah Hotel – Fairmount – Clock Tower, Madinah Hotel – Crown Plaza, Visa – Included, Transport – Included
  • 10 Days VIP Clock Tower Umrah Package: From £795 Makkah Hotel – Movenpick Hotel, Madinah Hotel – Anwar Al Madinah Hotel, Visa – Included, Transport – Included
  • 14 Days Supreme Clock Tower Umrah Package: From £985 Makkah Hotel – Swissotel Al Maqam, Madinah Hotel – Pullman Zamzam, Visa – Included, Transport – Included
• Umrah Packages with Flights:
  • 10 Nights Economy Umrah Package: From £899 Makkah Hotel – Jawharah Dar Al Eiman, Madinah Hotel – Al Eiman Al Qibla, Flights – Included, Visa – Included
• Hajj Packages PAK Passport only:
  • 9 Days Hajj Package / Maktab Category A: From £5,500 Makkah Hotel – Azizia Hotel, Madinah Hotel – Dar al eman OR Hilton, Visa – Included, Transport – Included
  • 19-20 Days Hajj Package / Maktab Category A: From £6,999 Makkah Hotel – Hilton Suites Hotel, Madinah Hotel – Dar al Iman Intercontinental, Visa – Included, Transport – Included
  • Non Shifting 14 Days Hajj Package / Maktab Category A: From £9,900 Makkah Hotel – Movenpick OR Any Clock Tower, Madinah Hotel -Dar Al Hijra Intercontinental, Visa – Included, Transport – Included

Payment Terms:

• Minimum Upfront Deposit: They offer the ability to secure a package with “Lowest Deposits from Just £60 pp” and allow pilgrims to “pay the balance in Easy Installments.” This makes the initial financial commitment more manageable.
• No Hidden Charges: Duatravels.co.uk states a policy of “Absolutely No Hidden Charges in the Packages,” aiming for transparent pricing.

It’s crucial for potential pilgrims to get a detailed quote for their specific desired package, as prices are subject to change based on availability, specific travel dates, and any customized requests.

Always confirm all inclusions and exclusions before finalizing a booking.

Duatravels.co.uk vs. Competitors

When considering a Hajj or Umrah journey, comparing Duatravels.co.uk with its competitors is a crucial step to ensure you get the best value, service, and spiritual experience.

While Duatravels.co.uk highlights its ATOL/ABTA protection, 24/7 support, and flexible packages, let’s see how it stacks up against the broader market.

Key Comparison Points:

1. Accreditation and Trust Signals:

   • Duatravels.co.uk: Clearly states ATOL No: 5553, ABTA, IATA accreditation, and Ministry of Hajj & Umrah approval. These are excellent trust signals for UK travelers.
   • Competitors e.g., Al-Hidaayah, Ebrahim College Hajj & Umrah, Labbaik Hajj & Umrah: Reputable competitors will also possess these vital accreditations. It’s imperative to verify these for any agency you consider. Many agencies are listed on the Council of British Hajjis CBH approved list, a good starting point for verification.
   • Differentiation: Duatravels.co.uk does a good job of prominently displaying these. Some smaller or less established competitors might be less transparent, which is a red flag.

2. Package Range and Customization:

   • Duatravels.co.uk: Offers a broad spectrum from “3 Star” to “5 Star” hotels, “without flight” options, and various durations. Their emphasis on “Customise Your Umrah” and choice from “500+ Certified Hotels” suggests strong flexibility. They also offer both “Shifting” and “Non-Shifting” Hajj packages.
   • Competitors:
     • Specialized Providers: Some competitors, like Al-Hidaayah or Ebrahim College, might focus more on highly guided, spiritually enriching packages, often with scholars accompanying the group, which can be a premium offering.
     • Budget-focused: Other agencies might specialize in highly economical packages, which might involve longer transit times, more basic accommodation, or larger group sizes.
     • Niche Markets: Some might cater exclusively to specific groups e.g., families with young children, elderly pilgrims, or specific communities.
   • Differentiation: Duatravels.co.uk appears strong in offering a wide commercial range of options, from budget-friendly “without flight” packages to luxury Clock Tower options, appealing to a broad market segment.

3. Pricing and Payment Flexibility:

   • Duatravels.co.uk: Advertises “Best Price Guaranteed,” “No Hidden Charges,” and “Lowest Deposits from Just £60 pp” with “Easy Installments.” This payment flexibility is a strong selling point.
   • Competitors: Many agencies offer installment plans, but the deposit amount and flexibility can vary. Some may require larger upfront payments or have less flexible installment schedules. Budget airlines might offer cheaper packages but with less flexibility or additional hidden costs for luggage, transfers, etc.
   • Differentiation: Duatravels.co.uk’s low deposit and transparent pricing claims are competitive and attractive.

4. Customer Support and On-Ground Service:

   • Duatravels.co.uk: Highlights “Awesome 24/7 Support,” a “dedicated Agent assigned to each trip,” and “End to End Responsibility.” Positive testimonials on their site often mention specific staff members like “Rumman.”
   • Competitors: Reputable agencies will also offer strong support. The quality of on-ground guides knowledge, language skills, responsiveness and the efficiency of transfers can vary significantly. Some agencies might have a stronger local presence in Saudi Arabia.
   • Differentiation: The claim of a “dedicated Agent” is a strong point, suggesting personalized service, which can be a key differentiator in a complex journey like Hajj or Umrah.

5. Online Presence and User Experience:

   • Duatravels.co.uk: Functional website, clear navigation, but the design could be modernized. The presence of an “Islamic Blog” is a plus, though its content could be deepened. The “0+” placeholders for statistics are a significant negative.
   • Competitors: Some competitors have very slick, modern websites with advanced search filters and interactive features. Others might have more basic, information-heavy sites.
   • Differentiation: Duatravels.co.uk is solid but could benefit from website enhancements to match more digitally advanced competitors. Correcting the “0+” data immediately is crucial for credibility.

6. Reviews and Reputation External:

   • Duatravels.co.uk: Displays many positive testimonials on its site. However, the lack of prominent links to independent external review platforms like Trustpilot, Google Reviews makes external verification more challenging. Only a few Hajj packages show a “1 Review” tag, which is limited.
   • Competitors: Leading agencies often have a robust presence on external review sites with thousands of reviews, providing a more objective measure of customer satisfaction.
   • Differentiation: This is an area where Duatravels.co.uk could improve to build greater trust and transparency beyond its own website. Pilgrims often rely heavily on independent reviews.

Conclusion of Comparison:

Duatravels.co.uk positions itself as a reliable, flexible, and customer-centric option for Hajj and Umrah from the UK.

Its strong accreditations, diverse package offerings, and emphasis on payment flexibility are competitive advantages.

However, potential pilgrims should always cross-reference its claims with external reviews and directly compare specific package inclusions and pricing with other verified agencies to ensure the best fit for their sacred journey.

For example, if a pilgrim prioritizes deep spiritual guidance from a specific scholar, an alternative like Ebrahim College Hajj & Umrah might be more suitable.

If the primary driver is the absolute lowest cost, then exploring budget-focused agencies that might offer fewer amenities or group a larger number of pilgrims would be necessary.

Duatravels.co.uk Customer Satisfaction

Assessing customer satisfaction for any service provider is crucial, and for a sacred journey like Hajj or Umrah, it becomes even more paramount.

Duatravels.co.uk attempts to convey a positive image regarding customer satisfaction through several channels on its website.

On-Site Testimonials

Duatravels.co.uk prominently features a “Customer Reviews” section on its homepage.

These testimonials are overwhelmingly positive, with pilgrims expressing gratitude for the services provided.

• Key Themes in Testimonials:
  • Smooth Organization: Many reviews praise the agency for organizing a “smooth” and “amazing” trip.
  • Timely Logistics: Comments like “got my tickets, hotel vouchers and visas on time” suggest efficiency in delivering essential travel documents.
  • Quality Accommodation: Pilgrims often mention satisfaction with hotels, with specific mentions of “Madinah hotel which had a very spacious quad room” and hotel upgrades.
  • Personalized Support: Several reviews highlight the helpfulness of specific staff members, particularly “Rumman,” for their assistance, guidance, and upgrades e.g., transport, hotels. This indicates a personalized approach to customer service.
  • Spiritual Fulfillment: Testimonials often include phrases like “Alhumdolilha I have performed my Umrah,” “we enjoyed our time,” and “JAZAK ALLAH KHAIR,” reflecting the spiritual satisfaction derived from their journey facilitated by Duatravels.co.uk.
  • Repeat Business Intention: Statements such as “Dua travels will be my permanent choice” indicate high customer loyalty.

Reported Statistics with a caveat

The website includes a section displaying what appear to be key performance indicators:

• “0+ Clients this Year”
• “0+ Years of Experience”
• “0+ Certified Hotels”
• “0% Customer Satisfaction”

Caveat: As of the website review, these numbers appear as “0+” placeholders or a technical error. If they are indeed placeholders, they significantly undermine the credibility of the “customer satisfaction” claim. A “0% Customer Satisfaction” figure would, if true, represent a catastrophic failure, which contradicts the numerous positive testimonials. It’s highly probable these are display errors, and real, positive figures are intended. For a visitor, this visual error is a major detractor and needs immediate correction.

Professional Affiliations and Guarantees

The agency’s accreditations and stated policies implicitly contribute to customer satisfaction:

• ATOL and ABTA Protection: These affiliations provide financial security, meaning customers’ payments are protected, and they have recourse in case of company failure or disputes, leading to greater peace of mind. This indirectly contributes to satisfaction.
• Best Price Guaranteed & No Hidden Charges: These promises aim to ensure customers feel they are getting good value and transparent pricing, which are key drivers of satisfaction.
• 24/7 Support and Dedicated Agents: The availability of constant support and a single point of contact a dedicated agent aims to resolve issues promptly and efficiently, preventing dissatisfaction from arising.

Areas for Enhanced Transparency and Verification

While the on-site testimonials are positive, for a truly robust assessment of customer satisfaction, potential pilgrims often look for:

• External Review Platforms: Links to independent review sites like Trustpilot, Google Reviews, or Facebook reviews would provide a more objective and verifiable source of customer feedback. The absence of easily discoverable external reviews can raise questions for skeptical users.
• More Granular Feedback: While testimonials are good, detailed case studies or statistics on specific satisfaction metrics e.g., punctuality of transfers, guide quality, hotel cleanliness ratings would offer deeper insights.

Conclusion on Customer Satisfaction

Based on the explicit testimonials on their website, Duatravels.co.uk seems to have a base of highly satisfied customers who appreciate their organizational skills, personalized service, and the quality of their packages.

The repeated positive mentions of individual staff members suggest a strong personal touch, which is highly valued in service industries.

However, the major issue with the “0+” placeholder statistics, especially the “0% Customer Satisfaction,” is a significant problem that needs immediate attention.

If these are errors, they are highly damaging to the perceived customer satisfaction.

To truly convey and prove their stated commitment to customer satisfaction, Duatravels.co.uk should:

1. Rectify the “0+” statistics immediately.
2. Actively encourage and link to external, independent review platforms.
3. Potentially publish more detailed, quantifiable customer feedback or case studies.

Ultimately, while the current testimonials are strong, greater transparency and third-party verification would solidify their claims of high customer satisfaction in the competitive Hajj and Umrah travel market.

Frequently Asked Questions

What is Duatravels.co.uk?

Duatravels.co.uk is a UK-based travel agency specializing in organizing Hajj and Umrah pilgrimage packages for Muslims residing in the United Kingdom.

They offer a range of services including flights, accommodation, visa processing, and ground transportation in Makkah and Madinah.

Is Duatravels.co.uk ATOL protected?

Yes, Duatravels.co.uk states on its website that it is ATOL protected, with ATOL No: 5553. This provides financial protection for your flight-inclusive package holidays.

Is Duatravels.co.uk ABTA protected?

Yes, Duatravels.co.uk is also ABTA protected, indicating that they adhere to ABTA’s code of conduct and provide further financial protection and assistance.

Is Duatravels.co.uk approved by the Ministry of Hajj and Umrah?

Yes, Duatravels.co.uk states they are approved agents by the Ministry of Hajj and Umrah, which is crucial for operating legitimate pilgrimage services to Saudi Arabia. Hydropoolscotland.com Reviews

What types of Umrah packages does Duatravels.co.uk offer?

Duatravels.co.uk offers various Umrah packages including 3-star, 4-star, and 5-star options, packages with and without flights, family Umrah packages, group Umrah packages, and packages tailored for specific months and holidays like Ramadan, Easter, and New Year.

Can I customize my Umrah package with Duatravels.co.uk?

Yes, Duatravels.co.uk states that you can “Customise Your Umrah” and choose from over 500 certified hotels in Makkah and Madinah, including options for Haram view rooms.

Does Duatravels.co.uk offer Hajj packages?

Yes, Duatravels.co.uk offers Hajj packages, including both “Shifting Hajj Packages” and “Non-Shifting Hajj Packages,” with varying durations and hotel options.

What is the difference between Shifting and Non-Shifting Hajj packages?

Shifting Hajj packages typically involve moving between different accommodations during the Hajj period e.g., Azizia apartments and hotels near the Haram, often being more budget-friendly.

Non-Shifting Hajj packages usually involve staying in one hotel near the Haram throughout, which is generally more expensive. Tudagrass.co.uk Reviews

Does Duatravels.co.uk offer Umrah packages without flights?

Yes, Duatravels.co.uk provides “Umrah Packages Without Flight” for pilgrims who prefer to arrange their own air travel but need assistance with visas, accommodation, and ground services.

What payment options are available for booking a package?

Duatravels.co.uk allows securing packages with a “Lowest Deposits from Just £60 pp” and offers the option to “pay the balance in Easy Installments.”

Does Duatravels.co.uk have hidden charges?

No, Duatravels.co.uk explicitly states, “Absolutely No Hidden Charges in the Packages,” promoting transparent pricing.

How do I get an Umrah visa through Duatravels.co.uk?

Duatravels.co.uk claims to help you “Get Your Umrah Visa Instantly with E-Visa system by the Ministry of Hajj & Umrah” as part of their package services.

What kind of support does Duatravels.co.uk provide during the trip?

Duatravels.co.uk claims to offer “Awesome 24/7 Support,” with “Umrah & Hajj Specialists available 24/7” and a “fully responsive & dedicated Agent assigned to each trip.” They also provide a 24/7 Emergency Number. Handyman-services-builders.com Reviews

Does Duatravels.co.uk include Ziyarahs in their packages?

Yes, many of their packages include “Free Ziyarahs” visits to holy places in Makkah and Madinah.

What are the starting prices for Umrah packages with Duatravels.co.uk?

Based on the website, Umrah packages without flights start from around £349, while Umrah packages including flights can start from approximately £899. Prices vary significantly based on inclusions and duration.

What are the starting prices for Hajj packages with Duatravels.co.uk?

Hajj packages for PAK passport holders as examples on their site start from around £5,500 for a 9-day shifting package, and non-shifting options can be significantly higher, starting from £9,900.

How do I contact Duatravels.co.uk?

You can contact Duatravels.co.uk via phone at 0203 097 1507 or 0741 835 0475, or by email at [email protected]. They also offer a “Request Call Back” service.

Are there customer reviews available for Duatravels.co.uk?

Yes, Duatravels.co.uk features a “Customer Reviews” section on its website displaying numerous positive testimonials from pilgrims. Finnfootwear.com Reviews

What documents do I need to book an Umrah package with Duatravels.co.uk?

According to the website, basic requirements include a renewed and valid passport, renewed documents, a recent medical checkup/certificate, renewed UK emergency travel document, passport-size photographs, and for female applicants, a Mahram.

Non-UK passport holders need to show UK permanent residency.

Can I visit Duatravels.co.uk’s office in person?

Yes, Duatravels.co.uk mentions a “Customer Care Office” with visiting hours: Mon-Fri 08:00 – 21:00 and Sat-Sun 09:00 – 20:00, allowing for in-person consultation or payment.

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