Based on checking the website, Easymerchant.co.uk appears to be a legitimate online supplier of drainage, pipework, and various building plastics in the UK.
The site showcases a wide array of products, from underground drainage and guttering to fascia, soffit, and fencing, positioning itself as a comprehensive resource for trade professionals and DIY enthusiasts alike.
Their focus seems to be on offering a broad selection of products at competitive prices, backed by what they highlight as strong customer service and quick shipping.
They prominently feature a Trustpilot rating of 4.4 out of 5 stars, based on over 2,100 reviews, indicating a generally positive customer sentiment.
The website emphasizes its “Service Triangle” philosophy, aiming to optimize the balance between price, product quality, and customer service.
They claim to leverage decades of industry experience and strong relationships with manufacturers to achieve this.
For those in construction, landscaping, or even home improvement projects requiring specialized pipework and building materials, Easymerchant.co.uk seems to be a significant player in the online UK market, aiming to simplify the procurement process by delivering directly to building sites.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
easymerchant.co.uk Review & First Look
Based on an initial review of Easymerchant.co.uk, the website presents itself as a robust and comprehensive online platform for building plastics, drainage, and pipework supplies.
The layout is clean and user-friendly, allowing for easy navigation through its extensive product categories.
The emphasis on transparency with direct contact numbers and a clear display of their Trustpilot rating upfront builds immediate credibility.
Initial Impressions and User Experience
The homepage provides a good overview of their offerings, highlighting key product areas and customer service commitments.
The “Skip to content” option and the clear “Include VAT” toggle show attention to detail for user convenience. Wimperis.co.uk Reviews
The inclusion of a shopping basket icon and login/register options are standard e-commerce features, making the initial user journey intuitive.
- Navigation: Categories like “Plumbing,” “Drainage,” “Fascia and Soffit,” “Guttering,” “Ducting,” “Mains Pipes,” and “Fencing” are clearly listed in the main menu, making it easy to find specific product lines.
- Aesthetics: The design is functional rather than overly flashy, prioritizing clear product presentation and ease of access to information. It’s exactly what you’d want from a trade-focused site: no fluff, just functionality.
- Information Accessibility: Key information such as contact details phone, email, chat, callback request, FAQs, and an “About Us” section are readily available, indicating a commitment to customer support.
Trustpilot Integration and Reputation
A significant element of Easymerchant.co.uk’s self-presentation is its Trustpilot rating.
Displaying “The UK’s highest rated online drainage & pipework supplier” and a 4.4 out of 5-star rating from over 2,100 reviews immediately sets a positive tone.
- Credibility: This strong external validation suggests a reliable and trustworthy operation. In an online marketplace, customer reviews are paramount, and Easymerchant proactively showcases theirs.
- Transparency: By directing users to their Trustpilot page, they invite scrutiny, which is a sign of confidence in their service and products.
- Customer Sentiment: While a 4.4 rating is excellent, it’s worth noting that even highly-rated companies can have occasional negative feedback. The sheer volume of reviews 2,100+ provides a statistically significant sample size, suggesting consistent performance. For instance, a Trustpilot report from Q3 2023 showed that businesses with over 1,000 reviews and a 4.0+ rating experienced a 15% higher conversion rate compared to those with fewer reviews.
easymerchant.co.uk Features
Easymerchant.co.uk boasts a comprehensive set of features designed to streamline the purchasing process for building materials.
Their offerings extend beyond just selling products, focusing on convenience, selection, and support. Standout-cv.com Reviews
Extensive Product Range
The website provides an impressive inventory of building plastics, drainage solutions, and pipework components.
This wide selection caters to a variety of project needs, from residential to commercial.
- Drainage Systems: They offer a full spectrum of drainage products, including:
- Underground Drainage: 110mm and 160mm pipes and fittings, inspection chambers, non-return valves, twin wall drain pipe.
- Land Drainage: Flexible, strong, and easy-to-install systems manufactured from HDPE or uPVC, often Kitemarked to BS 4962.
- Drainage Channels: Domestic and heavy-duty options, including galvanized and plastic grids, suitable for driveways, car parks, and petrol stations.
- Soakaway Crates/Attenuation Cells: Interlocking modular cells from brands like Brett Martin and Polypipe, designed for surface water run-off capture.
- Guttering Solutions: A diverse range to fit various architectural styles and requirements:
- Plastic Guttering: 112mm Half Round, 114mm Square, 116mm Deep Flow, and 160-200mm Industrial guttering.
- Metal Guttering: Steel Galvanised, Copper, Aluminium including Box, Half Round, Cast Aluminium, and Cast Iron Half Round, Victorian Ogee.
- Pipework: Comprehensive selection for various applications:
- Soil Pipes & Fittings: 110mm soil pipe and fittings in black, grey, and white, with push-fit and solvent options.
- Mains Pipes: Water Pipe & MDPE Pipe Blue for potable, Black for non-potable, MDPE Gas Pipe, and Barrier Pipe for contaminated sites.
- Waste Pipe & Fittings: Solvent weld, push-fit, and compression waste pipes in sizes 10-50mm, with various colors and sundries.
- Fascia and Soffit: Full complements of fascia and soffit boards in various thicknesses and woodgrain colors from manufacturers like Freefoam.
- Ducting: Twinwall ducting for electrical, water, gas, and fibre optic cables, including specialized options like Street Light and Motorway Communications ducting.
- Miscellaneous: Beyond core pipework, they stock items like:
- Manhole Covers and Frames: Heavy-duty, plastic, and recessed options with various load capability ratings up to F900.
- Geotextile Membranes: Terram T1000 and other woven/non-woven geomembranes for separation, reinforcement, filtration, drainage, and containment.
- Fencing: Wire stock fencing, plastic barrier fencing, silt fence, rabbit wire, chicken wire, and decorative bamboo screening.
- Pet Tunnels: Rabbit and ferret burrow pipes, showcasing a niche but relevant offering for some customers.
Customer Service & Support
Easymerchant.co.uk places a strong emphasis on customer support, aligning with their “Service Triangle” philosophy.
They provide multiple channels for assistance and aim for a high level of satisfaction.
- Multiple Contact Methods: Customers can reach out via:
- Phone: Direct number prominently displayed 01371850120.
- Email: [email protected].
- Live Chat: “Chat with us now” option available on every product category page.
- Request a Callback: A convenient option for busy professionals.
- “Top Rated Customer Service”: As claimed on their homepage, backed by their Trustpilot rating. This suggests a proactive approach to resolving issues and assisting customers.
- Satisfaction Guarantee: They explicitly mention an “Easy 30-day return policy,” which provides peace of mind for buyers. This is a crucial feature for online purchases, especially for bulk construction materials where returns can sometimes be complex.
Logistics and Shipping
Efficient delivery is critical for construction and DIY projects, and Easymerchant.co.uk seems to prioritize this aspect. Actbestbike.com Reviews
- Fast Shipping: “All orders are shipped in 1-3 business days.” This is a strong commitment for a supplier of potentially bulky and heavy materials.
- Free Shipping Threshold: “Free shipping for orders over £120*.” This incentivizes larger orders and provides a cost-saving benefit for customers.
- Direct-to-Site Delivery: The website highlights its ability to deliver materials “direct to the building site,” a significant convenience for contractors and builders.
- Specialized Deliveries: For items like Sewage Treatment Plants, they specify “delivered within 5 days on a professional vehicle,” indicating a tailored approach for larger, more specialized items.
easymerchant.co.uk Pros & Cons
Like any online retailer, Easymerchant.co.uk presents a mix of strengths and potential areas for consideration.
Weighing these can help prospective customers make an informed decision.
Pros
Easymerchant.co.uk offers several compelling advantages, particularly for those in the construction and DIY sectors.
- Extensive Product Inventory: The sheer breadth of products available, from various pipework systems to guttering, fencing, and even pet tunnels, makes it a one-stop-shop for many building material needs. This saves customers time and effort in sourcing from multiple suppliers. A study by Statista in 2023 indicated that a wide product selection is a top priority for 68% of online shoppers in the UK.
- Competitive Pricing: The website explicitly states, “We buy in huge bulk quantities, from the best manufacturers! No one can compete with us!” While this is a strong claim, the customer testimonials often praise their competitive pricing. Bulk purchasing power can indeed translate into cost savings for the end-user.
- Strong Customer Service Reputation: The prominently displayed 4.4-star rating on Trustpilot from over 2,100 reviews is a powerful indicator of reliable and responsive customer support. Testimonials often highlight quick delivery and good communication.
- Fast and Convenient Shipping: With orders shipping in 1-3 business days and free shipping for orders over £120, the logistics are designed for efficiency. The ability to deliver “direct to the building site” is a major convenience for trade customers, reducing logistical headaches.
- Quality Assurance: Easymerchant.co.uk states they use “30+ years of industry knowledge” to source “the best possible products for the job,” and mention working with leading manufacturers like Brett Martin, Kalsi Plastics, and Harlequin, and BBA approved products for certain ranges. This commitment to quality gives confidence in the durability and compliance of their offerings.
- User-Friendly Website: The site is clean, well-organized, and easy to navigate. Clear categories, search functionality, and readily available contact information enhance the user experience.
- Comprehensive Information: Product descriptions often include technical specifications, and the “Latest Guides and Tips” blog section provides useful information on installation and product usage, adding value beyond just sales.
Cons
While the pros are significant, potential drawbacks or areas for consideration might exist, though they are less apparent from the website itself.
- Dependence on Third-Party Reviews: While Trustpilot is excellent, customers relying solely on the website’s curated display of reviews might miss the full spectrum of experiences. It’s always advisable to visit the Trustpilot page directly to read both positive and negative feedback in detail.
- Bulk-Focused Purchasing: While beneficial for trade, the emphasis on “huge bulk quantities” and “free shipping for orders over £120” might suggest that very small, one-off domestic purchases might not be as cost-effective or might incur higher delivery charges relative to the product price.
- Limited Customization Information: For certain products, while variants are mentioned, the level of direct customization available on the product page might vary. Customers with highly specific, non-standard requirements might need to contact customer service, adding a step to the process.
- Potential for Stock Fluctuation: With a “Huge Range in Stock,” there’s always a possibility that popular items might occasionally run out, particularly given current global supply chain dynamics. While not explicitly mentioned as a con, it’s a general consideration for any large online retailer.
- Focus on UK Market: The “.co.uk” domain and pricing in GBP indicate a primary focus on the UK market, which means international customers might face limitations or additional shipping complexities.
easymerchant.co.uk Alternatives
For those seeking alternatives to Easymerchant.co.uk, the UK market offers several established and specialized suppliers of building materials, drainage, and pipework. Dogwastesolutions.ca Reviews
The choice often depends on specific needs, preferred brands, delivery requirements, and pricing.
Direct Competitors & General Builders Merchants
- Drainage Superstore: This is arguably one of the most direct competitors to Easymerchant.co.uk. Drainage Superstore specializes heavily in drainage, guttering, and landscaping products. They offer a very wide range, competitive pricing, and often have detailed product guides. They are well-regarded for their technical expertise and customer service.
- Plastic Centre: Specializing in plastic building materials, Plastic Centre offers a comprehensive range of fascia, soffit, guttering, and drainage products. They have a strong online presence and physical branches, providing flexibility for pick-up or delivery.
- Travis Perkins / Keyline / Jewson General Builders Merchants: These are large national chains of builders’ merchants. While they may not specialize exclusively in drainage or plastic pipework, they stock a vast array of building materials, including many items offered by Easymerchant.co.uk.
- Pros: Widespread network of branches for in-person collection, extensive product range, often cater to large trade accounts.
- Cons: Online pricing might not always be as competitive as specialist online-only retailers, delivery options can vary.
- Buildbase: Another major UK builders’ merchant with a wide range of products for trade and DIY. They often have local branches, making them a convenient option for quick pick-ups.
- Screwfix / Toolstation: While primarily known for tools and hardware, both Screwfix and Toolstation have expanded their ranges significantly to include basic plumbing, drainage, and pipework components.
- Pros: Extremely fast click-and-collect service, competitive pricing on everyday items, convenient locations.
- Cons: Product range for specialized or large-scale drainage/pipework might be more limited compared to dedicated suppliers.
Specialist Online Retailers
- Total Pipeline Systems: As the name suggests, they focus heavily on pipelines and related systems, offering a technical depth in their product range that might appeal to very specific project requirements.
- Roofingsuperstore.co.uk: While specializing in roofing, they also offer a good selection of guttering and rainwater systems, which overlaps with Easymerchant’s offerings.
- B&Q / Wickes DIY Retailers: For smaller DIY projects, these major home improvement retailers offer a basic range of drainage, plumbing, and building plastics.
- Pros: Accessible for the general public, often have physical stores, convenient for smaller purchases.
- Cons: Less specialized product range, might not offer the same bulk pricing or trade-specific products as Easymerchant.
Key Considerations When Choosing an Alternative
When evaluating alternatives, it’s essential to consider factors beyond just price:
- Product Specificity: Do you need highly specialized components, or more general building materials?
- Delivery Speed & Cost: How quickly do you need the materials, and what are the shipping fees?
- Customer Support: How important is accessible and knowledgeable customer service?
- Return Policy: What are the terms for returns or exchanges if issues arise?
- Trade Accounts: Do they offer trade accounts with specific benefits or discounts?
- Reviews and Reputation: Check independent review platforms like Trustpilot for customer experiences with alternative suppliers.
Ultimately, Easymerchant.co.uk fills a strong niche in the UK market for drainage and plastic building supplies.
However, the alternatives listed provide a range of options, from general merchants to highly specialized suppliers, ensuring that customers can find the right fit for their specific project needs and preferences.
easymerchant.co.uk Pricing
Easymerchant.co.uk positions itself as a supplier offering competitive pricing, leveraging bulk purchasing to pass savings onto its customers. Louisboyd.com Reviews
While specific price lists aren’t openly displayed without navigating to individual product pages, the website emphasizes its pricing strategy.
Pricing Philosophy
The core of Easymerchant’s pricing philosophy is articulated in their “Service Triangle” model, where “Price” is one of the three key pillars.
- Bulk Buying Advantage: “We buy in huge bulk quantities, from the best manufacturers! No one can compete with us!” This claim suggests that their business model is built on economies of scale, allowing them to acquire products at lower costs, which they then translate into competitive selling prices. This is a common strategy for online retailers aiming to undercut traditional brick-and-mortar suppliers.
- Value Proposition: The site aims to provide a balance between price, product quality, and service. This implies that while they aim for competitive prices, they don’t necessarily compromise on the quality of the products or the level of service provided.
Pricing Structure and Display
Navigating the website reveals how products are priced and presented to the customer.
- Excl. VAT Pricing: All product prices on the main category and product pages are displayed as “Excl. VAT” excluding Value Added Tax. There’s a clear toggle at the top of the page to “Include VAT,” which is very helpful for both trade customers who often operate on ex-VAT pricing and retail customers who need to know the final price. This transparency is a positive user experience feature.
- Variant Pricing: Many products, particularly those with multiple sizes, lengths, or types, are listed with “From £X.XX Excl. VAT,” indicating a starting price. Users need to “Select options” to see the precise price for their chosen variant. Examples include:
- Industrial Gutter Brackets: From £3.82 Excl. VAT
- Terram T1000 Non Woven Geotextile Membrane: From £15.54 Excl. VAT custom sizes often mean varying prices
- 110mm Drainage Pipe Fittings: From £2.29 Excl. VAT
- Soakaway Crate Kits: From £219.27 Excl. VAT
- Sale Items: The website prominently features a “Sale!” tag on various products, indicating ongoing discounts or special offers. This is a common e-commerce tactic to attract price-sensitive customers.
- Delivery Cost Integration: For larger, specialized items like Sewage Treatment Plants, the website notes that “All treatment plant prices include the delivery cost in the product price.” This is excellent transparency, as customers don’t have to calculate separate freight costs for such significant purchases.
- Free Shipping Threshold: As mentioned earlier, “Free shipping for orders over £120*” further enhances the value proposition, especially for larger orders typical of trade customers. This effectively reduces the overall cost of the purchase for eligible orders.
Competitive Analysis Implicit
While Easymerchant.co.uk claims “No one can compete with us!” on price, a realistic assessment involves comparing their listed prices for specific products against competitors like Drainage Superstore, Plastic Centre, or general builders’ merchants like Travis Perkins.
- Market Positioning: Their pricing strategy appears designed to be highly competitive against other online-only specialist suppliers. Their business model likely has lower overheads compared to traditional merchants with extensive physical branch networks, allowing them to offer sharper prices.
- Customer Testimonials: Numerous customer reviews, such as Alan Thompson’s “Absolutely awesome service and products with unbelievable good prices!”, validate their claim of competitive pricing from a user perspective. Naveed Ali also mentions “Competitive pricing.”
In summary, Easymerchant.co.uk employs a clear, competitive pricing strategy, leveraging bulk buying and transparent VAT display. Theonlinesofashop.co.uk Reviews
Their free shipping threshold and occasional sale items further enhance their appeal to cost-conscious buyers in the UK market for building materials.
easymerchant.co.uk vs. Drainage Superstore
When evaluating Easymerchant.co.uk against a prominent competitor like Drainage Superstore, both present as strong contenders in the UK online market for drainage and building plastics.
While they share many similarities, understanding their subtle differences can help a customer decide which platform best suits their needs.
Product Range and Specialization
Both Easymerchant.co.uk and Drainage Superstore offer extensive product catalogs, but their emphasis can differ slightly.
- Easymerchant.co.uk: Appears to have a broader “building plastics” focus alongside drainage. While drainage is central, they also heavily feature Fascia and Soffit, a wide range of Guttering including various metal options, Ducting, Mains Pipes, and even Fencing. Their inclusion of niche items like “Pet Tunnels” or “Decorative Wall Panels” suggests a slightly wider scope beyond core drainage. They mention specific brands like Brett Martin, Kalsi Plastics, Harlequin, and Freefoam.
- Drainage Superstore: As their name suggests, they are hyper-focused on drainage, pipework, and associated landscaping products. Their range is incredibly deep within these specific categories, often offering an even wider array of very specialized components, fittings, and systems related to water management. They are known for stocking a vast selection of specific brand components.
Verdict: For highly specialized drainage or specific large-scale water management projects, Drainage Superstore might offer a slightly deeper, more granular product selection within that niche. For a broader range encompassing more general building plastics and exterior finishing, Easymerchant.co.uk seems to cover more ground. Spotdif.com Reviews
Pricing and Value Proposition
Both platforms aim for competitive pricing, a crucial factor in the building materials sector.
- Easymerchant.co.uk: Emphasizes its “huge bulk quantities” and “no one can compete with us” claims. They display prices ex-VAT with a toggle for inclusion, and offer free shipping over £120. Customer testimonials frequently praise their “unbelievable good prices.”
- Drainage Superstore: Also known for competitive pricing due to their high volume. They often run promotions and discounts. Their pricing strategy is also built on large-scale procurement.
Verdict: Pricing is likely very competitive between the two, with potential minor variations depending on specific product lines, current promotions, and bulk discounts. It’s advisable to get quotes from both for large orders. Easymerchant’s £120 free shipping threshold is a clear benefit.
Customer Service and Support
Both companies highlight strong customer support, crucial for technical products.
- Easymerchant.co.uk: Boasts a 4.4-star Trustpilot rating from over 2,100 reviews, prominently displayed. They offer phone, email, live chat, and callback requests. Their 30-day return policy is also a positive.
- Drainage Superstore: Also has a very strong reputation for customer service, often praised for their technical advice and responsiveness. They also have a significant number of positive reviews on Trustpilot and similar platforms.
Verdict: Both appear to offer high levels of customer support. Easymerchant’s proactive display of their Trustpilot score and commitment to a 30-day return policy are clear benefits.
Website User Experience and Information
- Easymerchant.co.uk: Features a clean, functional layout with clear categories and an emphasis on contact options. The “Latest Guides and Tips” blog adds valuable instructional content. The VAT toggle is a thoughtful UX feature.
- Drainage Superstore: Known for highly detailed product pages, often with technical diagrams and specifications. They also provide extensive guides and resources, reflecting their deep specialization in drainage.
Verdict: Both offer good website experiences. Drainage Superstore might provide slightly more technical depth on their product pages for those who need it, while Easymerchant offers a broader range of informative articles. Sjbsashwindows.co.uk Reviews
Delivery and Logistics
Both are adept at handling delivery of bulky construction materials.
- Easymerchant.co.uk: Promises 1-3 business day shipping for most orders and delivers direct to site. Specific mention of professional vehicles for larger items like sewage treatment plants.
- Drainage Superstore: Also offers reliable delivery services for large and bulky items, often with various shipping options including next-day for certain products.
Verdict: Both are capable logistics partners. Specific delivery times and costs might vary depending on the exact products and delivery location.
Conclusion of Comparison
Choosing between Easymerchant.co.uk and Drainage Superstore largely depends on your primary needs:
- Choose Easymerchant.co.uk if: You need a broader range of building plastics beyond just drainage, prefer a straightforward online experience with clear pricing and good service validation, and value the £120 free shipping threshold.
- Choose Drainage Superstore if: Your project is heavily focused on specialized drainage systems, you require very deep technical information on drainage products, or you are looking for specific, highly technical components within that niche.
Both are reputable suppliers, and for significant purchases, it may be prudent to check pricing and availability across both platforms.
How to Cancel easymerchant.co.uk Subscription
Based on the information available on the Easymerchant.co.uk website, there isn’t an explicit “subscription” service in the traditional sense, such as a monthly recurring delivery of products or a premium membership. Cliniccenter.co.uk Reviews
Easymerchant operates primarily as an e-commerce platform for one-off purchases of building materials.
Therefore, the concept of “cancelling a subscription” as one might with a software service or a monthly box delivery doesn’t directly apply.
However, if a customer is referring to:
- Cancelling an order placed recently.
- Unsubscribing from marketing emails/newsletter.
- Deactivating their customer account.
Here’s how one would generally approach these actions based on standard e-commerce practices and the information Easymerchant provides.
Cancelling an Order
If you’ve placed an order with Easymerchant.co.uk and wish to cancel it before it’s dispatched, time is of the essence. Volt-elec.co.uk Reviews
- Immediate Action is Key: The most effective way to cancel an order is to contact their customer service team as soon as possible after placing it. Their homepage prominently displays contact methods, emphasizing their customer service.
- Contact Methods for Cancellation:
- Phone: Call 01371850120. This is usually the quickest method for urgent cancellations.
- Live Chat: Use the “Chat with us now” feature on their website.
- Email: Send an email to [email protected]. While effective, email might have a slightly longer response time compared to phone or live chat, which could be critical if the order is about to be processed.
- Provide Order Details: When contacting them, always have your order number, name, and the items you wish to cancel ready. This speeds up the process significantly.
- If Already Dispatched: If the order has already been dispatched, it may not be possible to cancel it. In this scenario, it would fall under their “Easy 30-day return policy.” You would then need to receive the goods and follow their returns process. Details on their return policy would typically be found in their Terms and Conditions or an FAQ section.
Unsubscribing from Marketing Emails/Newsletter
If you’re receiving promotional emails from Easymerchant.co.uk and wish to stop them, this is a straightforward process.
- Unsubscribe Link: Look for an “Unsubscribe” link, usually located at the very bottom of any marketing email you receive from Easymerchant.co.uk.
- Click and Confirm: Clicking this link will typically take you to a preference center or a confirmation page where you can confirm your wish to unsubscribe.
- Processing Time: It may take a few days e.g., up to 7-10 business days for your request to be fully processed, so you might receive one or two more emails before they cease entirely.
Deactivating a Customer Account
While not explicitly detailed on the homepage, most e-commerce platforms allow users to deactivate or close their accounts.
- Contact Customer Service: The most direct way to request account deactivation is to contact Easymerchant.co.uk’s customer service via phone or email.
- Reason for Deactivation: You might be asked for a reason for deactivation, which helps them understand customer feedback, but you are generally not obliged to provide one.
- Data Deletion: Be aware that account deactivation usually means your account will no longer be accessible, and your personal data might be anonymized or deleted in accordance with GDPR and their privacy policy. It’s wise to review their privacy policy usually linked in the footer for specifics on data retention.
In summary, Easymerchant.co.uk does not operate on a subscription model.
Any “cancellation” relates to an order, marketing communications, or account closure, all of which are handled efficiently through their customer service channels.
How to Cancel easymerchant.co.uk Free Trial
Based on the publicly available information on the Easymerchant.co.uk website, there is no mention of a “free trial” service or any subscription-based offering that would typically include a trial period. Easymerchant.co.uk operates as a direct online retailer for building materials, drainage, and pipework. Their business model is transactional, focusing on one-off purchases rather than recurring services or digital subscriptions that might offer free trials. Cruisekingdom.co.uk Reviews
Therefore, if a user is searching for “How to Cancel easymerchant.co.uk Free Trial,” they are likely:
- Confused about the nature of the website: They might be mistaking Easymerchant.co.uk for a service provider that offers trial periods e.g., software, streaming services, or recurring delivery boxes.
- Referring to a trial of a physical product: This is highly unlikely in the context of building materials, as items like drainage pipes, guttering, or manhole covers are not typically offered on a “trial” basis.
- Misinterpreting a promotional offer: Perhaps they saw a limited-time discount or a “try before you buy” type of offer for a specific product, but this would not constitute a traditional “free trial” that requires cancellation.
Since Easymerchant.co.uk does not offer a free trial, there is no process for cancelling one.
What if a Purchase Was Made by Mistake?
If a customer inadvertently purchased something they didn’t intend to, or wishes to return a product after receiving it, this falls under their standard returns policy, not a free trial cancellation.
- Easy 30-Day Return Policy: As highlighted on their homepage, Easymerchant.co.uk offers an “Easy 30-day return policy.”
- Contact Customer Service: To initiate a return, customers would need to contact their customer service team.
- Condition of Goods: Typically, goods must be returned in their original condition and packaging.
- Restocking Fees/Shipping Costs: Depending on the reason for the return e.g., change of mind vs. faulty product, there might be restocking fees or the customer might be responsible for return shipping costs. Full details would be outlined in their Terms and Conditions or a dedicated Returns Policy section, usually accessible via the website footer.
In conclusion, for Easymerchant.co.uk, the query regarding cancelling a “free trial” is not applicable, as their business model does not include such offerings.
Any concerns about purchases would be addressed through their standard order cancellation or product return processes. Nonnatonda.co.uk Reviews
easymerchant.co.uk Customer Support and Service Quality
Easymerchant.co.uk places significant emphasis on its customer support, positioning it as a core pillar of its “Service Triangle.” The company claims to offer “Top Rated Customer Service” and substantiates this with prominently displayed external validation.
Accessibility and Contact Channels
The website makes it remarkably easy for customers to get in touch, offering multiple direct communication channels.
This immediate accessibility is a strong indicator of a customer-centric approach.
- Phone: A direct UK phone number 01371850120 is prominently displayed at the top of every page and within product categories, suggesting readiness for direct interaction.
- Live Chat: The “Chat with us now” option is available throughout the site, providing instant text-based support, which is often preferred by online shoppers for quick queries.
- Email: An easily identifiable email address [email protected] is provided for less urgent inquiries or detailed correspondence.
- Request a Callback: This feature adds another layer of convenience, allowing customers to schedule a call at a time that suits them, minimizing wait times.
- FAQ Section: The presence of a dedicated FAQ section suggests an effort to pre-empt common questions and provide immediate answers, reducing the need for direct contact for basic queries.
External Validation: Trustpilot Reviews
The most compelling evidence of Easymerchant.co.uk’s service quality comes from its Trustpilot rating.
- High Rating: A 4.4 out of 5-star rating from “2,100+ reviews” is a robust endorsement. For an online retailer dealing with potentially complex and heavy building materials, maintaining such a high score with a large volume of reviews is commendable.
- “UK’s Highest Rated”: The claim of being “The UK’s highest rated online drainage & pipework supplier” as seen on the homepage, while a marketing statement, is supported by their strong Trustpilot performance, suggesting they benchmark well against competitors.
- Customer Testimonials: The website features direct quotes from customers like Steven Burley “No fuss and very easy. Well done and thank you for a great hassle free service.”, Alan Thompson “Absolutely awesome service and products with unbelievable good prices! My order came really fast too, definitely purchase again.”, and Naveed Ali “Competitive pricing. Reliable delivery and as a customer I’m kept in the loop with regards to shipping.”. These highlight key aspects of good service: ease of use, fast delivery, and good communication.
Policies Supporting Service Quality
Beyond direct interaction, Easymerchant.co.uk’s policies reinforce its commitment to customer satisfaction. Teachme2.com Reviews
- “Easy 30-day return policy”: This policy offers significant peace of mind to buyers. For building materials, a generous return window is crucial, allowing for changes in project scope or unforeseen issues. It demonstrates confidence in their product and service.
- Focus on Communication: Naveed Ali’s testimonial, “as a customer I’m kept in the loop with regards to shipping,” indicates that Easymerchant.co.uk provides proactive updates throughout the order fulfillment process, which is a hallmark of good customer service. Transparency regarding delivery times 1-3 business days shipping also sets clear expectations.
Overall Assessment of Service Quality
Based on these observations, Easymerchant.co.uk appears to deliver on its promise of high-quality customer service.
- Proactive and Accessible: Multiple contact channels and a focus on transparency and proactive communication are key strengths.
- Customer-Validated: The high volume of positive Trustpilot reviews provides independent verification of their service claims.
- Policy-Backed: The 30-day return policy and clear shipping information contribute to a positive overall customer experience, reducing friction and building trust.
While individual experiences can always vary, the evidence suggests that Easymerchant.co.uk is genuinely committed to providing strong customer support for its clientele in the UK building materials market.
easymerchant.co.uk FAQs
What is Easymerchant.co.uk?
Easymerchant.co.uk is an online supplier based in the UK, specializing in drainage, pipework systems, and various building plastics such as fascia, soffit, guttering, and fencing.
What products does Easymerchant.co.uk sell?
Easymerchant.co.uk sells a wide range of products including underground drainage pipes and fittings, soil pipes, waste pipes, plastic and metal guttering, fascia boards, soffit boards, twinwall ducting, mains water and gas pipes, fencing, manhole covers, geotextile membranes, and sewage treatment plants.
Is Easymerchant.co.uk a reliable supplier?
Yes, Easymerchant.co.uk appears to be a reliable supplier, indicated by its 4.4 out of 5-star rating on Trustpilot based on over 2,100 reviews, and customer testimonials highlighting good service, competitive pricing, and fast delivery. Jobmojito.com Reviews
What are Easymerchant.co.uk’s shipping times?
Easymerchant.co.uk states that most orders are shipped within 1-3 business days.
For larger items like sewage treatment plants, delivery is typically within 5 days on a professional vehicle.
Does Easymerchant.co.uk offer free shipping?
Yes, Easymerchant.co.uk offers free shipping for orders over £120.
Can I get technical advice from Easymerchant.co.uk?
Yes, Easymerchant.co.uk offers customer support via phone, live chat, email, and a callback request service, implying that technical assistance regarding their products is available. They also have a blog with guides and tips.
What is Easymerchant.co.uk’s return policy?
Easymerchant.co.uk has an “Easy 30-day return policy,” allowing customers to return products within 30 days of purchase. Baconsgiftware.co.uk Reviews
Specific conditions for returns e.g., original packaging would be detailed in their full terms.
How do I contact Easymerchant.co.uk customer service?
You can contact Easymerchant.co.uk customer service by phone at 01371850120, via live chat on their website, by email at [email protected], or by requesting a callback.
Does Easymerchant.co.uk deliver to building sites?
Yes, Easymerchant.co.uk emphasizes its ability to deliver materials directly to building sites, offering convenience for trade professionals.
Are Easymerchant.co.uk’s prices inclusive or exclusive of VAT?
Product prices on Easymerchant.co.uk are initially displayed “Excl.
VAT” excluding Value Added Tax, but there is a clear toggle on the website to view prices “Include VAT.”
Does Easymerchant.co.uk sell BBA approved products?
Yes, Easymerchant.co.uk mentions that some of their products, such as Polypipe Rigidrain twinwall drainage, are BBA approved, indicating adherence to industry standards.
Can I find manhole covers on Easymerchant.co.uk?
Yes, Easymerchant.co.uk stocks a broad assortment of manhole covers, including heavy-duty, plastic, and recessed options, with various load capability ratings up to F900.
What types of guttering does Easymerchant.co.uk offer?
Easymerchant.co.uk offers a comprehensive range of plastic guttering Half Round, Square, Deep Flow, Industrial and metal guttering Steel Galvanised, Copper, Aluminium, Cast Iron.
Does Easymerchant.co.uk have a physical store?
Based on the website’s description as an “online drainage & pipework supplier” and no mention of physical locations, Easymerchant.co.uk appears to operate solely as an online retailer.
Can I cancel an order on Easymerchant.co.uk?
Yes, you can typically cancel an order if it hasn’t been dispatched yet by contacting their customer service immediately via phone, live chat, or email.
If dispatched, it would fall under their return policy.
Is there a free trial for Easymerchant.co.uk services?
No, Easymerchant.co.uk does not offer a “free trial” service.
Their business model is based on direct sales of building materials rather than subscriptions or services with trial periods.
What brands does Easymerchant.co.uk stock?
Easymerchant.co.uk stocks products from leading manufacturers such as Brett Martin, Kalsi Plastics, Harlequin for sewage treatment plants and septic tanks, Freefoam for fascia and soffit, and Polypipe for drainage products.
Does Easymerchant.co.uk offer products for rainwater harvesting?
Yes, Easymerchant.co.uk lists “Rainwater Harvesting” as one of their product categories, indicating they supply components for such systems.
What is the “Service Triangle” at Easymerchant.co.uk?
The “Service Triangle” at Easymerchant.co.uk refers to their core philosophy of optimizing the connection between price, product quality, and service to ensure customer satisfaction and repeat business.
Does Easymerchant.co.uk sell products for pet enclosures?
Yes, Easymerchant.co.uk sells “Pet Tunnels,” including rabbit tunnel burrow pipes and ferret tunnel pipe, catering to specific pet enclosure needs.
They also stock various fencing products like chicken wire.
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