Based on looking at the website, Ecigone.co.uk presents itself as a well-established and comprehensive online vape shop based in the UK, aiming to serve both new and experienced vapers since 2014. They highlight their extensive product range, competitive pricing, and a strong emphasis on customer service and fast delivery, including free next-day options.
The site actively showcases numerous positive customer reviews from Trustpilot, underscoring a public perception of reliability and quality.
Ecigone.co.uk positions itself as a go-to destination for all vaping needs, from starter kits and advanced setups to a vast selection of e-liquids and accessories.
Their commitment to dispatching orders seven days a week and offering a click-and-collect service further adds to their appeal, promising convenience and accessibility.
The website also addresses common customer queries through a detailed FAQ section and provides news and guides, suggesting a resource-rich platform for the vaping community.
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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Navigating the Ecigone.co.uk Landscape: A Deep Dive
When you’re looking to make a purchase, especially online, it’s crucial to understand the platform you’re dealing with.
Ecigone.co.uk positions itself as a significant player in the UK vaping market.
Let’s break down what they offer and how they operate, giving you the insights you need to make informed decisions.
Product Range: A Vaper’s Arsenal
Ecigone.co.uk prides itself on offering one of the UK’s largest selections of vaping products. This isn’t just marketing fluff.
Their inventory appears to cover a broad spectrum, catering to diverse preferences and experience levels. Yorkshiretrading.com Reviews
Vape Kits for Every User Level
From those just starting their vaping journey to seasoned enthusiasts, Ecigone seems to have a kit for everyone.
- Starter Vape Kits: Designed for simplicity and ease of use, ideal for beginners transitioning from traditional cigarettes. These often include straightforward pod systems or basic pen-style devices.
- Prefilled Pod Vape Kits: A step up from disposables, offering convenience without the constant refilling, yet still providing a wide array of flavors. This is a smart move, especially with impending disposable vape bans, as it offers a compliant alternative.
- Sub-Ohm Vape Kits: For those who enjoy larger vapor production and a direct-to-lung DTL vaping experience. These kits typically feature more powerful batteries and coils designed for lower resistance.
- AIO Boro Devices: Aimed at advanced users who appreciate customization and tweaking. These all-in-one devices allow for extensive personalization, from coil builds to airflow adjustments. The site claims to hold the UK’s largest choice, which if true, is a significant draw for hobbyists.
E-Liquid Selection: Flavors Galore
The variety in e-liquids is just as crucial as the hardware.
Ecigone.co.uk claims to stock an extensive range, covering different nicotine strengths, VG/PG ratios, and flavor profiles.
- Nic Salts E-liquids: Popular for their smooth throat hit and faster nicotine absorption, often preferred with pod kits for a mouth-to-lung MTL vaping experience.
- Shortfill E-liquids: Larger bottles of nicotine-free e-liquid with space to add nicotine shots, popular among vapers who prefer lower nicotine levels or customize their strength. These are often high-VG, suitable for sub-ohm devices.
- 50/50 Freebase E-liquids: A balanced blend of Propylene Glycol PG and Vegetable Glycerin VG, suitable for a classic MTL draw and a good balance of flavor and vapor.
- Flavor Variety: The site mentions a vast array of flavors, from traditional tobacco and refreshing menthol to indulgent desserts and popular “bar vape flavors,” mimicking the taste of disposable vapes. This broad selection caters to diverse palates.
Pricing and Value Proposition
In a competitive market like vaping, price is often a deciding factor.
Ecigone.co.uk appears to position itself competitively, emphasizing affordability and value. Momentumpensions.com Reviews
Competitive Pricing Strategy
They state that their vape kit prices are “hard to beat” and e-liquid prices start from “just £1.99.” This suggests a commitment to offering products at lower prices than some competitors.
- Direct from Manufacturers: A key factor in their pricing strategy appears to be buying directly from most manufacturers. This practice typically cuts out middlemen, allowing them to pass on savings to the customer.
- Regular Price Checks: They claim to price check against other stores regularly, indicating a proactive approach to maintaining competitive pricing. This transparency is a positive sign for consumers looking for deals.
Rewards Scheme
Beyond just low prices, Ecigone.co.uk offers a rewards program, which is a significant value-add for regular customers.
- Loyalty Points: The scheme allows customers to earn points that translate into discounts. They state “Regular customers can earn up to £50 off,” which is a substantial saving for frequent buyers.
- Stackable Savings: The fact that these rewards can stack with their already competitive prices makes the overall value proposition even stronger. This encourages customer loyalty and repeat business.
Delivery and Accessibility: Getting Your Gear Fast
One of the most critical aspects of online shopping is delivery.
Ecigone.co.uk seems to prioritize speed and convenience.
Fast and Reliable Shipping
Their delivery promises are quite bold, aiming for quick turnaround times. Fastco.co.uk Reviews
- 7-Day Dispatch: This is a notable feature, as many online retailers only dispatch on weekdays. Shipping seven days a week significantly reduces waiting times, especially for weekend orders.
- Free Next Day Delivery: Orders over £30 qualify for free next-day delivery within the UK. This is a highly attractive offer, making them competitive with Amazon Prime-style services for specific categories.
- Under 24-Hour Delivery: They claim most UK customers receive their orders in “under 24 hours,” which, if consistently true, is excellent service. This rapid fulfillment is a major competitive advantage.
Click and Collect Service
For those local to their operations, a click and collect option provides an additional layer of convenience.
- Chesterfield Warehouse Pickup: Customers can order online and collect from their Chesterfield warehouse Unit 1, Park Road, Holmewood Industrial Estate, Chesterfield, S42 5UY. This caters to customers who prefer to pick up in person, save on shipping, or need items urgently.
International Shipping
While their primary focus is the UK, they also offer international shipping to selected countries.
Details are available on their “Delivery Info” page, indicating a broader reach for their services.
Customer Service and Support
The backbone of any reputable online business is its customer service. Vinterior.co Reviews
Ecigone.co.uk highlights several channels for support and emphasizes a customer-centric approach.
Multiple Contact Channels
They provide various ways for customers to get in touch, ensuring accessibility.
- Phone Support: Available Monday to Friday, 9 am – 4 pm, allowing for direct communication with a team member.
- Email and Contact Form: Standard online support options for less urgent inquiries.
- Live Chat: A standout feature, as it’s “human-run” and available “8 am to 8 pm, 7 days a week, yes, even on holidays.” This extensive availability for live chat is a strong indicator of their commitment to immediate customer support.
“Vaper-Run” Ethos
They mention that “Everyone here is a vaper,” which suggests a team that genuinely understands the products and customer needs.
This can lead to more informed advice and better problem-solving.
- Honest Advice: Their claim of offering “honest advice” further reinforces the idea of a knowledgeable and trustworthy support team.
Trust and Reputation: What the Reviews Say
In the age of online reviews, a company’s reputation is often reflected in customer feedback. Waterpik.co.uk Reviews
Ecigone.co.uk prominently displays its Trustpilot rating and customer testimonials.
Trustpilot Rating
They boast an “Excellent 4.9 / 5” rating on Trustpilot, based on a significant number of reviews.
This high score is a strong indicator of widespread customer satisfaction.
- Volume of Reviews: While the exact number isn’t explicitly stated on the provided homepage text, the “4.9 / 5” typically requires a substantial volume of positive feedback to maintain.
- Customer Testimonials: The homepage features several detailed customer reviews, highlighting aspects like good prices, fast delivery often less than 24 hours, excellent customer service, and a wide selection of products. Reviewers like Rudi, Clafid F, DS, Andrew H, Lesley, Tamer E, Rajan S, Samuel A, Aaron A, and Noel A consistently praise their service.
Industry Recognition
Ecigone.co.uk mentions having “won multiple industry awards including three years in a row at the Ecigclick Awards.” This external validation from industry bodies further strengthens their credibility and reputation as a leading online vape store.
Website Usability and Experience
A well-designed website is crucial for a smooth shopping experience. Myboonies.com Reviews
Ecigone.co.uk appears to have invested in a user-friendly interface.
Clear Navigation and Categories
The website seems well-organized with clear menu options and popular ranges easily browsable.
- Popular Ranges: Sections like “New In,” “Nic Salts,” “Pod Kits,” “Refillable Pods,” “Vape Kits,” “Prefilled Vape Kits,” “Shortfill E-Liquids,” and “Weekly Deals” make it easy for users to find what they’re looking for.
- Search Functionality: A prominent search bar allows for quick product lookups.
Informative Content
Beyond just product listings, the site offers valuable resources.
- News & Guides Section: This includes articles on topics like “Is Lost Mary Leading the Charge Toward Eco-Friendly Vaping in 2025?” and reviews of popular products. This content not only aids customers in making informed decisions but also positions Ecigone.co.uk as a knowledgeable authority in the vaping space.
- FAQs Section: A comprehensive list of frequently asked questions covers common inquiries about products, delivery, rewards, and contact methods, reducing the need for direct customer service contact for basic issues.
Responsible Vaping and Industry Awareness
While the provided text focuses on sales, there’s a subtle nod to industry awareness, particularly regarding regulations.
Addressing Regulatory Changes
The FAQ section addresses a critical question: “Is vaping going to be banned in the UK?” Brakesplus.com Reviews
- Disposable Vape Ban: They clearly state that “vaping isn’t being banned” but that “single-use disposables will be” from June 1st, 2025. This shows awareness of upcoming regulations.
- Alternative Recommendations: They proactively suggest “refillable pod kits and prefilled pod systems” as unaffected alternatives, demonstrating a commitment to helping customers navigate future changes. This forward-thinking approach is commendable.
Frequently Asked Questions
What is Ecigone.co.uk?
Based on checking the website, Ecigone.co.uk is an online vape shop based in the UK, established in 2014, offering a wide range of vape kits, e-liquids, and accessories.
Does Ecigone.co.uk offer free delivery?
Yes, Ecigone.co.uk offers free next-day delivery on all orders over £30 within the UK.
How fast is Ecigone.co.uk’s delivery?
Ecigone.co.uk claims to have very fast delivery, with most UK customers receiving their orders in under 24 hours, and they dispatch 7 days a week.
What types of vape kits does Ecigone.co.uk sell?
Ecigone.co.uk sells a comprehensive range of vape kits including starter kits, pod kits, prefilled vape kits, sub-ohm kits, and advanced AIO boro devices for all user levels.
Does Ecigone.co.uk have a physical store?
Yes, Ecigone.co.uk has a click and collect service where customers can order online and pick up their items from their Chesterfield Warehouse at Unit 1, Park Road, Holmewood Industrial Estate, Chesterfield, S42 5UY. Gsfcarparts.com Reviews
What kind of e-liquids are available on Ecigone.co.uk?
Ecigone.co.uk stocks a vast selection of e-liquids, including nic salts, shortfills, and 50/50 freebase e-liquids, in various flavors like tobacco, menthol, dessert, and bar vape flavors.
Are Ecigone.co.uk prices competitive?
Ecigone.co.uk states that they price check against other stores regularly and buy directly from manufacturers to offer competitive prices, claiming their prices are “hard to beat.”
Does Ecigone.co.uk have a rewards program?
Yes, Ecigone.co.uk has a rewards program that allows regular customers to earn points, with the potential to save up to £50 off future orders.
How can I contact Ecigone.co.uk customer service?
You can contact Ecigone.co.uk via phone Monday-Friday, 9 am-4 pm, email, a contact form, or through their human-run live chat service available 8 am-8 pm, 7 days a week.
Is Ecigone.co.uk a trusted seller?
Based on the website, Ecigone.co.uk promotes itself as a trusted seller, citing over 58,000 5-star product reviews, an “Excellent 4.9/5” Trustpilot rating, and multiple industry awards since 2014. Eyelation.com Reviews
Does Ecigone.co.uk ship internationally?
Yes, Ecigone.co.uk offers international shipping to selected countries, with more details available on their Delivery Info page.
What are the most popular vape brands sold by Ecigone.co.uk?
Popular vape brands listed on Ecigone.co.uk include Vaporesso, OXVA, Voopoo, Lost Mary, Al Fakher, IVG, Elf Bar, and Geekvape, among over 170 brands in stock.
Will vaping be banned in the UK according to Ecigone.co.uk?
Ecigone.co.uk states that vaping itself is not being banned in the UK, but single-use disposable vapes will be banned from June 1st, 2025.
What alternatives does Ecigone.co.uk suggest for the disposable vape ban?
Ecigone.co.uk suggests refillable pod kits and prefilled pod systems as great alternatives to disposable vapes after the ban.
How do I choose the right e-liquid on Ecigone.co.uk?
Ecigone.co.uk advises choosing a familiar flavor, considering nic salts for a smooth hit, or shortfills for 0% nicotine or customizable strength, noting that most flavors work with various vape kits. Hubbyesim.com Reviews
Does Ecigone.co.uk offer weekly deals?
Yes, Ecigone.co.uk has a “Weekly Deals” section, indicating regular promotions and discounted products.
Can I pre-order new vape products on Ecigone.co.uk?
Yes, the website shows options to pre-order new products like the OXVA Xlim SS Top-Fill Pods and OXVA Xlim Pro 2 DNA Pod Vape Kit.
What kind of customer service reviews does Ecigone.co.uk receive?
Customer reviews prominently displayed on the website frequently praise Ecigone.co.uk’s customer service for being helpful, friendly, and resolving issues quickly.
What are “bar vape flavors” mentioned on Ecigone.co.uk?
“Bar vape flavors” refer to e-liquid flavors designed to mimic the popular tastes found in disposable vapes, aiming to provide a similar experience in refillable devices.
How long has Ecigone.co.uk been serving the vaping community?
Ecigone.co.uk has been serving the vaping community since 2014, indicating over a decade of experience in the industry. Babysensemonitors.co.uk Reviews
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