Eclipselabels.com Review

Based on looking at the website, eclipselabels.com presents itself as a leading UK label printer, aiming to convey quality, experience, and reliability.

However, a deeper dive into their online presence reveals some critical gaps that would give a cautious consumer pause.

While they highlight modern technology and certifications, the absence of clear pricing, direct customer reviews, or a robust e-commerce structure makes a direct recommendation difficult.

Here’s an overall review summary:

• Website Transparency: Lacking. No clear pricing, no immediate e-commerce functionality.
• Customer Feedback: Not readily available on the site, which is a red flag for a business claiming over 50 years of experience.
• Ease of Use: More of a brochure site than an interactive platform for orders.
• Company Credibility: Claims ISO 2015 certification and UL Authorized Label Supplier, which are good, but these claims need to be easily verifiable.
• Online Presence: Social media links are present, but their activity and engagement aren’t immediately evident from the homepage.
• Ethical Considerations: The business itself, providing labels, is generally permissible. However, the lack of transparency in operations and direct customer interaction can be a concern for those seeking clear, upfront dealings.

While eclipselabels.com emphasizes its industrial capabilities like UV Flexo & High-end Digital Print Presses and over 50 years of printing experience, the lack of crucial e-commerce features and transparent information on their site makes it challenging for potential customers to assess their suitability without direct contact.

For anyone looking for label printing services, clarity, customer-centric information, and ease of transaction are paramount.

Here are some of the best alternatives for label printing services, focusing on transparency, customer service, and ethical business practices:

• Sticker Mule
  • Key Features: Fast turnaround, free online proofs, free shipping, custom stickers, labels, magnets, and packaging. Excellent customer service.
  • Price/Average Price: Competitive pricing, often with bulk discounts. Get instant quotes online.
  • Pros: Highly transparent pricing, user-friendly design tools, reliable delivery, wide range of products.
  • Cons: Some unique materials might not be available as readily as specialized printers.
• VistaPrint
  • Key Features: Wide array of custom printing services beyond just labels business cards, marketing materials, apparel, extensive design templates, online design studio.
  • Price/Average Price: Varies widely by product and quantity. often has promotions.
  • Pros: One-stop shop for small business printing needs, frequent discounts, global reach.
  • Cons: Quality can vary depending on the product, customer support sometimes reported as slow.
• CustomLabels.com
  • Key Features: Specializes specifically in custom labels, offers a vast range of materials and finishes, knowledgeable customer support.
  • Price/Average Price: Quote-based for custom jobs, typically competitive for specialized label runs.
  • Pros: Deep expertise in labels, ability to handle complex custom orders, good for unique label requirements.
  • Cons: Less immediate pricing, requires direct contact for many orders.
• UPrinting
  • Key Features: Diverse printing services, including labels, stickers, brochures, and flyers. Offers design services and various finishes.
  • Price/Average Price: Transparent pricing, instant quotes available online.
  • Pros: Good for a variety of printing needs, often has good deals, user-friendly website.
  • Cons: Customer service can be inconsistent.
• OnlineLabels.com
  • Key Features: Specializes in blank and custom labels, offers software for design, good for small to medium businesses needing specific label types.
  • Price/Average Price: Clear pricing based on label type and quantity.
  • Pros: Extensive selection of label materials and sizes, good support for DIY printing, transparent pricing.
  • Cons: Not ideal for very large industrial runs that require highly specialized equipment.
• Lightning Labels
  • Key Features: Focuses on custom labels and stickers, known for fast turnaround times, high-quality digital printing.
  • Price/Average Price: Provides quick online quotes.
  • Pros: Excellent for rush orders, high print quality, good for diverse industries.
  • Cons: Pricing can be higher for smaller runs compared to some competitors.
• LabelValue
  • Key Features: Offers both stock and custom labels, provides thermal transfer labels, direct thermal labels, and more. Strong focus on practical labeling solutions.
  • Price/Average Price: Transparent pricing for stock items, custom quotes for unique orders.
  • Pros: Good for businesses needing specific label types e.g., barcode labels, reliable service, often has stock ready to ship.
  • Cons: Less emphasis on creative design services compared to others.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Eclipselabels.com Review & First Look

When you first land on eclipselabels.com, it presents itself as a seasoned player in the label printing industry, proudly proclaiming over 50 years of experience. That’s a serious chunk of time in any business, especially one that has navigated the shift from traditional printing to digital. The site emphasizes its UK roots and capabilities, mentioning “UV Flexo & High-end Digital Print Presses,” “Foiling, Textures, Varnishes & More,” and a “Full ‘in-house’ Design Studio.” These are all buzzwords that signal a comprehensive service. They also claim ISO 2015 Certification and participation in the UL Authorized Label Supplier Program, which are legitimate credentials that speak to quality control and compliance.

However, the “first look” also brings up a glaring question: where’s the immediate action? The homepage is more of a digital brochure than a functional e-commerce platform. There’s no clear “Get a Quote” button prominently displayed for standard products, no instant configurator, and certainly no shopping cart. You see “LABEL PRINTING FOR COSMETICS,” “FOOD & DRINK LABEL PRINTING,” and “LABEL PRINTING FOR NUTRITION,” suggesting specialized services, but without a clear path to engage or understand pricing. It’s almost like stepping into a traditional business where you’d expect to pick up the phone rather than click to order.

Initial Impressions of User Experience

The user experience on eclipselabels.com feels somewhat dated compared to modern e-commerce sites.

While clean, it lacks the intuitive flow and immediate information that today’s online consumers expect.

• Navigation: Fairly standard, but a bit sparse.
• Information Accessibility: Key details like pricing and order process are not immediately obvious.
• Visual Appeal: The design is functional but not particularly dynamic or engaging. The embedded video, while a nice touch, is tucked away.

Transparency in Operations

While eclipselabels.com mentions certifications like ISO 2015 and UL authorization, the direct evidence or linking to these certifications on their site is not prominent.

For instance, reputable certified companies often display their certificate numbers or direct links to their certification bodies.

This omission, while not a deal-breaker, does raise a slight eyebrow for those who value verifiable claims.

Moreover, a lack of customer testimonials or case studies on the homepage means you’re taking their word for their “quality, experience, and reliability” without immediate social proof.

Eclipselabels.com Pros & Cons

Alright, let’s break down what eclipselabels.com does well and where it might fall short, especially for a user accustomed to the seamless, transparent experience of top-tier online services.

Pros: What They Seem to Get Right

From the homepage, eclipselabels.com presents a few strong points that would appeal to businesses seeking a reliable label printer. Adenaway.com Review

• Established Experience: “Over 50 Years of Printing Experience” is a significant claim. In a volatile market, longevity often signals stability, deep industry knowledge, and the ability to weather economic shifts. This isn’t just about surviving. it implies adapting and refining their processes over decades.
  • Deep Industry Knowledge: This level of experience means they’ve likely encountered and solved almost every conceivable label printing challenge.
  • Reliability: Long-standing businesses often have established processes for quality control and delivery.
• In-House Design Studio: Having a “Full ‘in-house’ Design Studio” is a massive advantage. Many label printers require customers to submit print-ready files, which can be a hurdle for smaller businesses or those without dedicated graphic designers. An in-house team means they can potentially assist with:
  • Design Consultation: Helping clients optimize their label designs for print.
  • File Preparation: Ensuring artwork meets technical specifications for various printing methods.
  • Faster Iteration: Streamlining the design-to-print workflow.
• Advanced Printing Technologies: Mentioning “UV Flexo & High-end Digital Print Presses” highlights their investment in modern equipment.
  • UV Flexo: Known for its durability, vibrant colors, and speed, suitable for large runs.
  • High-end Digital Print: Ideal for shorter runs, variable data printing, and intricate designs, offering flexibility and customization.
  • Specialty Finishes: “Foiling, Textures, Varnishes & More” indicates they can produce premium, eye-catching labels, which is crucial for product differentiation in competitive markets like cosmetics and food & drink.
• Certifications: ISO 2015 Certified and UL Authorized Label Supplier Program participant are solid credentials.
  • ISO 2015: Signifies a commitment to a globally recognized quality management system, meaning consistent processes and continuous improvement.
  • UL Authorized Label Supplier: This is particularly important for products requiring safety and compliance labeling, indicating their labels meet rigorous standards for performance and durability, especially in specific applications like electrical or safety-critical products.

Cons: Areas Where Improvement is Needed

Despite the impressive claims, eclipselabels.com has some significant drawbacks, particularly from an online consumer’s perspective and in terms of modern web transparency.

• Lack of Direct E-commerce Functionality: This is perhaps the biggest “con.” The website is essentially an online brochure. There’s no clear path to:
  • Instant Quoting: Customers can’t input label specifications and get an immediate price estimate. This is standard on most competing sites.
  • Online Ordering: The absence of a shopping cart or a clear “order now” process means every transaction likely starts with an email or phone call, which can be a bottleneck for busy clients.
  • Configuration Tools: Many modern label printers offer online tools to design or configure labels, which is completely missing here.
• No Visible Pricing Information: You won’t find any price lists, typical ranges, or even examples of how pricing is structured. For businesses, budget transparency is key, and requiring a bespoke quote for every inquiry adds friction.
• Absence of Customer Reviews/Testimonials: Despite 50 years of experience, there are no visible customer reviews or testimonials on the homepage. Social proof is vital for building trust online. Without it, new customers have no immediate way to gauge the experiences of others.
  • Credibility Gap: This omission makes it harder to verify their claims of “quality and reliability.”
  • Decision-Making Hurdle: Potential clients have to rely solely on the company’s self-description.
• Limited Transparency on Certifications: While listed, there’s no easy way to verify their ISO 2015 or UL authorization directly from the homepage. A clickable badge leading to their certificate or a validation page would significantly enhance credibility.
• Generic Website Design: The website design, while clean, is quite generic and lacks dynamic elements. It doesn’t convey the cutting-edge technology they claim to possess.
  • Dated Feel: The “controller” author link and the simple structure suggest it hasn’t kept pace with modern web development.
• Reliance on Traditional Communication: The primary calls to action are a phone number and an email address. While these are necessary, they shouldn’t be the only immediate interaction points for an online business today. This slows down the inquiry process considerably.
• No FAQ Section: A robust FAQ section could answer common customer questions about materials, processes, minimum order quantities, and turnaround times, reducing the need for direct contact for every basic query.

Eclipselabels.com Alternatives

Given the lack of online transparency and direct e-commerce functionality on eclipselabels.com, many businesses will look for alternatives that offer a more streamlined, modern experience.

Here are some of the top ethical and reputable label printing services, often with online quoting and ordering, that are highly regarded in the market:

Sticker Mule

Sticker Mule is a global leader, well-known for its speed and user-friendly platform. They offer a vast range of custom stickers, labels, magnets, and packaging, making them versatile for various business needs. Their strength lies in their ability to deliver high-quality products quickly, with an emphasis on customer satisfaction.

• Key Features:
  • Fast Turnaround: Often within days, including free proofs.
  • Free Online Proofs: Get a digital proof of your design before printing.
  • Free Shipping: Standard shipping is usually included.
  • User-Friendly Interface: Easy to upload designs and customize products.
  • Wide Product Range: From roll labels to die-cut stickers and packaging.
  • Excellent Customer Service: Responsive and helpful support team.
• Ideal For: Small to medium businesses, startups, and individuals needing custom labels and stickers quickly and efficiently.

VistaPrint

VistaPrint is a household name in custom printing, offering a comprehensive suite of products beyond just labels. While they cater to a broad audience, their label printing services are robust, with plenty of customization options and design templates.

*   Extensive Product Portfolio: Business cards, marketing materials, signage, and of course, labels.
*   Design Templates: Thousands of customizable templates for various industries.
*   Online Design Studio: Create your labels directly on their platform.
*   Frequent Promotions: Often runs sales and discounts.
*   Global Reach: Serves a wide international customer base.

• Ideal For: Small businesses looking for a one-stop shop for all their printing and marketing material needs, including labels.

CustomLabels.com

CustomLabels.com lives up to its name by specializing purely in custom labels. This focus allows them to offer deep expertise in materials, adhesives, and printing techniques tailored specifically for labels across diverse industries. They are particularly strong for businesses with unique or complex label requirements.

*   Label Specialization: Deep expertise in all things labels.
*   Wide Material Selection: Offers various paper stocks, films, and specialty materials.
*   Advanced Printing Options: Including unique finishes, variable data, and sequential numbering.
*   Personalized Service: Often involves direct consultation for complex orders.
*   Quality Control: Strong emphasis on high-quality output due to their specialization.

• Ideal For: Businesses with specific, complex, or high-volume custom label needs that require expert guidance and specialized solutions.

UPrinting

UPrinting is another versatile online printer that offers a strong selection of label and sticker options alongside a wide range of other print products. They provide competitive pricing and a straightforward ordering process.

*   Diverse Print Products: Labels, stickers, brochures, postcards, and more.
*   Transparent Pricing: Get instant quotes online for most products.
*   Multiple Finishes: Options like matte, gloss, and UV coating.
*   Proofing Options: Digital proofs available for approval.
*   Quick Turnaround: Generally efficient production times.

• Ideal For: Businesses that need a reliable printer for labels and other marketing materials, seeking good value and transparent pricing.

OnlineLabels.com

OnlineLabels.com stands out for its vast inventory of blank labels in various shapes, sizes, and materials, perfect for businesses that prefer to print their own labels in-house. They also offer custom printing services for those who need a professional touch.

*   Huge Selection of Blank Labels: Ideal for inkjet, laser, and thermal printers.
*   Free Design Software: Provides tools to create and print your labels.
*   Custom Printing Services: For professional, ready-to-apply labels.
*   Label Finder Tool: Helps you find the exact label you need.
*   Comprehensive Resources: Guides and templates for DIY printing.

• Ideal For: Small businesses, craft entrepreneurs, and individuals who want to print their own labels, as well as those needing professionally printed labels.

Lightning Labels

Lightning Labels specializes in high-quality custom labels and stickers, particularly excelling in digital printing. They are known for their fast production times and ability to handle a wide range of label applications.

*   Custom Label Focus: Dedicated to producing custom labels and stickers.
*   Digital Printing Expertise: High-resolution prints and vibrant colors.
*   Fast Turnaround: Designed for quick production without sacrificing quality.
*   Variety of Materials: Durable and specialty materials for diverse needs.
*   Excellent for Short Runs: Cost-effective for smaller quantities.

• Ideal For: Businesses that need custom labels quickly, especially for short to medium runs requiring high-quality digital print.

LabelValue

LabelValue offers a comprehensive range of labeling solutions, including both stock and custom labels. They are particularly strong in providing thermal transfer labels, direct thermal labels, and other industrial-grade labeling products, catering to businesses with specific functional labeling needs. Uk-lotterysyndicate.com Review

*   Stock & Custom Labels: A broad inventory of ready-to-ship labels and custom options.
*   Thermal Labels: Strong in direct thermal and thermal transfer labels, ribbons.
*   Labeling Equipment: Also offers label printers and accessories.
*   Industry-Specific Solutions: Catering to warehousing, logistics, retail, and more.
*   Reliable for Industrial Needs: Durable and functional labels for various applications.

• Ideal For: Businesses requiring functional, durable labels for logistics, product identification, and inventory management, as well as those needing label printing equipment.

Understanding Label Printing Technologies

When you’re into custom labels, it’s not just about slapping an image onto paper.

The technology behind how that image gets there plays a massive role in the final product’s appearance, durability, and cost.

Eclipselabels.com mentions “UV Flexo & High-end Digital Print Presses,” which are two of the workhorses in the label industry.

Let’s break down what these mean and why they matter.

UV Flexography UV Flexo

Flexography is a type of printing that uses flexible relief plates.

Think of it like a modern, sophisticated rubber stamp.

UV Flexo takes this a step further by using ultraviolet UV curable inks.

These inks don’t dry by absorption into the substrate or evaporation.

Instead, they cure instantly when exposed to UV light.

This instant curing has several significant advantages. Powerdirtbikes.com Review

• How it Works:
  1. Plate Making: A flexible photopolymer plate is created with raised areas for the image. Each color requires a separate plate.
  2. Ink Application: The plate rotates on a cylinder, picking up UV-curable ink from an anilox roller a precisely engraved roll that meters the ink.
  3. Image Transfer: The inked plate then presses directly onto the substrate paper, film, foil, etc., transferring the image.
  4. UV Curing: Immediately after impression, the printed material passes under UV lamps, which instantly cure the ink, making it hard and durable.
• Key Benefits:
  • Durability: UV inks are incredibly resistant to scratching, fading, moisture, and chemicals, making them ideal for labels exposed to harsh environments e.g., food packaging, industrial labels, health and beauty products.
  • Vibrant Colors: UV inks produce rich, consistent, and vibrant colors.
  • Speed: Flexo presses are fast, making them highly efficient for long print runs.
  • Versatility: Can print on a wide range of substrates, including film, foil, and various papers.
  • Cost-Effective for Large Runs: Once plates are made, the per-unit cost drops significantly for high volumes.
• Considerations:
  • Setup Costs: Plate making adds to the initial setup cost, making it less economical for very short runs.
  • Design Flexibility: Changes to design require new plates, which can be time-consuming and costly.

High-End Digital Printing

Digital printing is a non-impact process that prints directly from a digital file to the substrate, much like a high-tech office printer, but on an industrial scale.

“High-end” refers to professional-grade digital presses that offer exceptional quality, speed, and advanced features.

1.  File Preparation: The digital image file e.g., PDF, AI is sent directly to the press.
2.  Image Creation: The press uses either toner electro-photography or liquid ink inkjet to create the image. Unlike flexo, no plates are needed.
3.  Direct Printing: The image is transferred directly onto the label material.
*   No Plates: Eliminates plate setup costs and time, making it highly economical for short runs.
*   Variable Data Printing VDP: Each label can have unique information e.g., serial numbers, QR codes, personalized names without stopping the press. This is a must for track-and-trace, promotions, and serialization.
*   Quick Turnaround: Much faster setup times mean jobs can be printed and finished quickly.
*   Design Flexibility: Easy to make design changes on the fly. Proofs are typically digital, allowing for rapid iteration.
*   Exceptional Quality: High-end digital presses can achieve photographic quality, fine details, and accurate color reproduction.
*   Cost Per Unit: For extremely long runs, the per-unit cost can be higher than flexography.
*   Speed: While fast for setup, the actual print speed might be slower than high-speed flexo presses for continuous, very large runs.

Why Both Matter and Why Eclipselabels.com Mentions Them

A printer that offers both UV Flexo and High-end Digital Print like eclipselabels.com claims to do is typically well-equipped to handle a diverse range of client needs.

• Flexo is the go-to for large volume runs where cost efficiency and durability are paramount think standard food labels, industrial warnings.
• Digital is perfect for short runs, prototyping, personalized labels, and campaigns requiring rapid changes or sequential numbering think craft beer labels, limited edition cosmetics, security labels.

By having both, a label printer can match the right technology to the specific job, optimizing for cost, quality, and turnaround time. This breadth of capability is a strong indicator of a versatile and competent printing operation. However, simply having the technology isn’t enough. transparent pricing, easy quoting, and excellent customer service are equally crucial for the client’s experience.

The Importance of Certifications: ISO 2015 and UL Authorization

When a company like eclipselabels.com highlights certifications such as “ISO 2015 Certified” and participation in the “UL Authorized Label Supplier Program,” they’re not just throwing around fancy acronyms.

These are significant indicators of a company’s commitment to quality, safety, and operational excellence.

Understanding what they mean helps in assessing a supplier’s reliability.

ISO 2015 Certified Specifically ISO 9001:2015

ISO 9001:2015 is the international standard for quality management systems QMS. It’s published by the International Organization for Standardization ISO, a global federation of national standards bodies.

Achieving this certification means a company has met the requirements of the standard, demonstrating its ability to consistently provide products and services that meet customer and regulatory requirements.

• What it Covers:
  • Customer Focus: The standard emphasizes understanding and meeting customer needs.
  • Leadership: Top management involvement in the QMS.
  • Engagement of People: Empowering employees to contribute to quality.
  • Process Approach: Managing activities as interconnected processes.
  • Improvement: Continuous improvement of the QMS.
  • Evidence-Based Decision Making: Using data and analysis for decisions.
  • Relationship Management: Working effectively with suppliers and other interested parties.
• Why it’s Important:
  • Consistent Quality: It ensures that the company has documented processes in place to maintain a consistent level of quality in its products and services.
  • Customer Satisfaction: By focusing on processes and customer feedback, it aims to enhance customer satisfaction.
  • Efficiency: A well-implemented QMS can lead to more efficient operations, reducing waste and errors.
  • Credibility: It provides independent assurance to customers and stakeholders that the company is committed to quality.
  • Global Recognition: ISO 9001 is recognized worldwide, making it a valuable credential for international business.
• For Label Printing: For a label printer, ISO 9001:2015 means they have a structured system for everything from receiving orders and managing raw materials to printing, finishing, and shipping, ensuring that labels are produced consistently and to specification.

UL Authorized Label Supplier Program

UL formerly Underwriters Laboratories is a global safety science company known for its rigorous safety standards and certifications for a vast array of products, components, and materials. Meritline.com Review

The UL Authorized Label Supplier Program is specifically designed for companies that print labels used on UL-certified products.

*   Compliance: Ensures that the labels produced by the supplier meet UL's stringent requirements for durability, legibility, and material composition.
*   Traceability: Labels often include critical safety information, warnings, and compliance markings. The program ensures these labels are correctly printed and traceable.
*   Material and Adhesive Performance: UL labels must withstand specific environmental conditions e.g., heat, cold, chemicals, abrasion relevant to the product they're applied to. The program verifies the label materials and adhesives meet these performance criteria.
*   Ink Systems: Ensures that the inks used are durable and legible over the product's lifespan.
*   Product Safety: For manufacturers of UL-certified products e.g., electronics, appliances, fire safety equipment, using labels from a UL Authorized supplier is crucial for maintaining their product's overall UL certification.
*   Risk Reduction: It reduces the risk of product recalls or liability issues due to non-compliant or deteriorating labels.
*   Trust and Reliability: It signifies that the label supplier understands and adheres to some of the highest safety and quality standards in the industry.
*   Market Access: Many industries and retailers require products to carry UL-recognized labels, making authorized suppliers essential partners.

• For Label Printing: For a label printer, being a UL Authorized Label Supplier means they are equipped to produce highly specialized, durable, and compliant labels for critical safety applications. This is a niche but incredibly important area of label printing.

The Credibility Factor and Why Verification Matters

While these certifications are powerful indicators, a truly transparent company will make it easy for potential clients to verify them.

On eclipselabels.com, these claims are made, but direct links to their certificates or UL authorization numbers are not immediately present on the homepage.

This forces a potential customer to either take their word for it or undertake extra steps to verify, which introduces friction.

In a world where trust is paramount, making verification effortless builds stronger confidence.

Companies often display downloadable PDF certificates or direct links to the certification body’s public database.

Ethical Considerations in Label Printing

When you’re sourcing labels, especially for products that will be consumed or used by the public, ethical considerations extend beyond just the quality of the print.

From raw materials to labor practices and environmental impact, the choices made by a label printer can align with or contradict a business’s values.

For a blog focused on ethical conduct, this is a critical lens through which to review any supplier.

Material Sourcing and Sustainability

The production of labels involves various raw materials: paper, plastic films, adhesives, and inks. The ethical implications here are significant. Ghostgirlgoods.com Review

• Sustainable Forestry: If paper-based labels are used, are they sourced from sustainably managed forests? Certifications like FSC Forest Stewardship Council or PEFC Programme for the Endorsement of Forest Certification indicate responsible forestry practices. This helps ensure that the paper isn’t contributing to deforestation or habitat destruction.
• Recycled Content: Does the printer offer options for labels made from post-consumer recycled PCR materials? This reduces the demand for virgin resources and minimizes waste.
• Biodegradable/Compostable Options: For certain applications, particularly in the food and beverage industry, labels that can break down naturally without harming the environment are becoming increasingly important.
• Ink Composition: Are the inks used low-VOC Volatile Organic Compounds? Are they free from heavy metals or other harmful substances? UV inks, as mentioned with flexo, are generally considered more environmentally friendly than solvent-based inks due to instant curing and no VOC emissions during drying, but the disposal of uncurled ink and cleaning solvents is still a factor.
• Waste Reduction: What are the printer’s practices for minimizing waste during the production process? This includes efficient material usage, recycling trim waste, and responsible disposal of hazardous materials.

Labor Practices

While harder to assess from a website alone, a truly ethical company considers the well-being of its workforce. This includes:

• Fair Wages and Working Conditions: Ensuring employees are paid fairly, have safe working environments, and reasonable hours.
• No Child Labor or Forced Labor: Adhering to international labor laws and human rights standards.
• Employee Development: Investing in training and development for staff.
• Diversity and Inclusion: Promoting an equitable and inclusive workplace.

For companies like eclipselabels.com, which operate in the UK, they are generally subject to strong labor laws.

However, a company that openly discusses its commitment to its employees on its website or in its sustainability reports adds a layer of trust.

Transparency and Accountability

This is where eclipselabels.com shows some room for improvement.

An ethical business strives for transparency in all its dealings.

• Clear Information: Providing clear, accessible information about their processes, materials, and certifications. As discussed, while certifications are listed, direct links to verify them are not prominent.
• Responsible Marketing: Avoiding misleading claims or exaggerations about their capabilities or environmental impact.
• Customer Service: Maintaining open and honest communication with customers, addressing concerns promptly and respectfully. The lack of direct online quoting or immediate customer feedback channels could be seen as a hurdle to transparency.
• Complaint Resolution: Having clear processes for handling customer complaints and disputes ethically and fairly.

Product Safety and Compliance

Beyond UL authorization, general product safety for labels is paramount, especially for food, beverage, cosmetic, or pharmaceutical products.

• Food-Grade Adhesives and Inks: For food and beverage labels, ensuring that the materials and inks used are safe for indirect food contact and comply with relevant food safety regulations e.g., FDA in the US, EU regulations is crucial.
• Chemical Resistance: Labels for industrial chemicals or cleaning products must be able to withstand exposure without degrading or becoming illegible.
• Migration Testing: For certain packaging, ensuring that no harmful chemicals migrate from the label into the product is vital.

In summary: While eclipselabels.com’s stated certifications ISO, UL suggest a commitment to certain quality and safety standards, the lack of transparency around their broader ethical practices like detailed sustainability efforts, visible labor policies, or easy access to verifiable proofs of claims means that potential clients who prioritize these aspects would need to engage in direct, extensive questioning before making a decision. Businesses increasingly prefer partners who openly share their ethical footprint.

How to Assess a Label Printer Online

Given the limited transparency on sites like eclipselabels.com, knowing what to look for and what questions to ask becomes paramount.

Here’s a systematic approach to assessing any online label printer.

1. Website Professionalism and Functionality

The first impression is critical. Hauteeventmanagement.com Review

A professional website signals a professional operation.

• Clean Design: Is the site well-organized, easy to read, and free of clutter?
• Intuitive Navigation: Can you easily find what you’re looking for e.g., product types, materials, contact information?
• Mobile Responsiveness: Does the site work well on various devices phone, tablet?
• E-commerce Functionality: Does it offer instant quotes, online design tools, or a direct ordering process? A lack of these, as seen with eclipselabels.com, is a major friction point.
• Security: Does the site use HTTPS? Is there a privacy policy readily available?

2. Transparency in Information

This is where many companies, particularly those focused on traditional sales, fall short.

• Clear Pricing: Can you get an immediate quote for various quantities, materials, and finishes? If not, how transparent is their quoting process? Are there hidden fees?
• Material Specifications: Do they list the types of paper, films, adhesives, and finishes available, along with their properties e.g., waterproof, durable, eco-friendly?
• Turnaround Times: What are their standard production and shipping times? Is rush delivery an option?
• Minimum Order Quantities MOQs: Do they have MOQs? This is crucial for small businesses and startups.
• Payment Terms: Are their payment methods clearly stated?

3. Customer Support and Communication

How easy is it to get help or ask questions?

• Contact Information: Are a phone number, email address, and physical address if applicable clearly visible?
• Response Time: If you send an inquiry, how quickly and thoroughly do they respond? Test this.
• Online Chat: Do they offer live chat support?
• FAQ Section: A comprehensive FAQ can answer many common questions without needing direct contact. Eclipselabels.com notably lacks this.
• Proofing Process: How do they handle proofs? Do they offer free digital proofs, or do you have to pay for physical samples?

4. Product Quality and Capabilities

This requires a bit of digging, but it’s essential for ensuring your labels meet your standards.

• Printing Technologies: Do they list the types of presses they use e.g., digital, flexo, offset? Understanding these helps you gauge their capabilities for different print jobs.
• Finishing Options: Do they offer specialty finishes like foiling, embossing, varnishes, or unique die-cuts?
• Material Versatility: Can they print on various substrates paper, vinyl, clear film, metallic?
• Sample Packs: Do they offer free sample packs of their work or materials? This is invaluable for checking print quality, material feel, and adhesive strength before committing to a large order.
• Portfolio/Case Studies: Do they showcase examples of their work or customer success stories? This provides visual evidence of their capabilities. Eclipselabels.com mentions specific industries cosmetics, food & drink, but a visual portfolio would be more compelling.

5. Reputation and Reviews

What are other customers saying? This is social proof and crucial for building trust.

• On-Site Testimonials: Are there customer reviews or testimonials prominently displayed on their website? Eclipselabels.com lacks these.
• Third-Party Review Sites: Check independent review platforms e.g., Trustpilot, Google Reviews, Yelp, BBB for feedback. Look for patterns in reviews – both positive and negative.
• Social Media Presence: Are they active on social media? What’s the sentiment of comments and interactions there?
• Industry Forums/Communities: Search for discussions about the printer in relevant industry forums.

6. Certifications and Compliance Verifiability

As discussed, certifications are important, but their verifiability is key.

• Listed Certifications: Do they list relevant certifications e.g., ISO 9001:2015 for quality, UL authorization for specific product labels, FSC for sustainable paper?
• Verification: Is there an easy way to verify these certifications directly on their site e.g., by linking to a certificate or a public database? If not, be prepared to ask for proof.
• Industry Standards: Do they adhere to any specific industry standards for the type of labels you need e.g., food safety regulations for food labels, GHS for chemical labels?

By systematically going through these points, you can build a more comprehensive picture of a label printer’s capabilities, reliability, and suitability for your specific needs, even if their website isn’t fully transparent upfront.

Eclipselabels.com Pricing

One of the most significant aspects of any service review, especially for B2B operations like label printing, is pricing. Unfortunately, this is a major area where eclipselabels.com falls short. Based on the available information on their homepage, there is no direct or transparent pricing information whatsoever.

This means you won’t find:

• Instant Quote Tools: No calculators where you can input your label dimensions, quantity, material, and get an immediate estimate.
• Price Lists: No standardized price tables for common label types or quantities.
• Pricing Tiers: No indication of how cost per label decreases with higher volumes.
• Material Price Differences: No breakdowns of how different materials paper, vinyl, clear film or finishes matte, gloss, foil impact the cost.
• Setup Fees: No mention of potential plate fees for flexo, or minimum order charges.

What This Implies for the Customer

The absence of pricing information suggests a “request a quote” model for every single inquiry. Shoocctv.com Review

While this is common for highly custom, large-volume industrial printing jobs, it creates friction and uncertainty for many potential clients, especially small to medium-sized businesses or startups.

• Time-Consuming: Customers have to invest time in contacting them via phone or email, explaining their requirements, and then waiting for a custom quote. This can be a multi-day process.
• Lack of Budgeting: Without transparent pricing, it’s difficult for businesses to budget effectively or compare costs across multiple suppliers quickly.
• Decision Paralysis: The lack of immediate cost information can lead to customers moving on to competitors who offer instant pricing, even if those competitors might be slightly more expensive.
• Perception of Higher Cost: When pricing isn’t transparent, some customers might assume the service is inherently more expensive, driving them away before they even get a quote.

The “Request a Quote” Model: When It Works and When It Doesn’t

The “request a quote” model works best for:

• Highly Complex Projects: Where specifications are so unique that an automated system cannot accurately calculate costs e.g., highly specialized materials, intricate die-cuts, multi-process printing.
• Very Large Volume Orders: Where custom negotiation might lead to better bulk pricing.
• Long-Term Partnerships: Where a client plans to have recurring orders and a relationship manager is beneficial.

However, for most modern businesses, especially those accustomed to online shopping and instant gratification, this model is a significant hurdle.

Many competitors in the label printing space, as listed in the alternatives section e.g., Sticker Mule, VistaPrint, UPrinting, OnlineLabels.com, have successfully implemented robust online quoting and ordering systems.

This allows customers to explore options, compare costs, and place orders at their convenience, without needing to interact with a sales representative for every basic inquiry.

Recommendation for Eclipselabels.com

Even if complex orders still require direct contact, providing transparent pricing for standard configurations would significantly improve the user experience and attract a wider range of customers.

This move would signal a commitment to modern customer expectations and transparency.

Eclipselabels.com vs. Industry Standards

When we stack eclipselabels.com against what has become the industry standard for online label printing services, particularly those dominating the US and global markets, a clear picture emerges.

While eclipselabels.com boasts strong traditional credentials, its online presence falls short of modern expectations.

Eclipselabels.com’s Core Strengths Traditional Model

• Deep Experience: 50+ years of printing experience is a massive asset. This suggests established processes, problem-solving expertise, and a history of reliable output. For a business seeking a very specific, high-volume, or technically challenging print job, this heritage is valuable.
• In-House Design Studio: This is a clear advantage for clients who need design assistance or file preparation, rather than having to provide perfectly print-ready artwork.
• Advanced Equipment: Mentioning UV Flexo and high-end digital presses means they have the capability for both large, durable runs and high-quality, variable data printing.
• Certifications: ISO 2015 and UL authorization are strong indicators of quality management and compliance for specific safety-critical labels.

Industry Standards Modern Online Model

The current industry leaders in online label printing have set a high bar for user experience, transparency, and accessibility. Asasas.com Review

• Instant Online Quoting & Ordering: This is arguably the most significant differentiator. Companies like Sticker Mule, VistaPrint, and UPrinting allow users to instantly get quotes by configuring their label specifications size, shape, material, quantity, finish and place orders without human intervention. This saves immense time and allows for immediate budgeting.
• Transparent Pricing: Clear pricing structures, often with volume discounts, are readily available on product pages. No need to wait for a custom quote for standard jobs.
• User-Friendly Design Tools: Many platforms offer intuitive online design tools or easy file upload processes, along with free digital proofs for approval.
• Extensive Material & Finish Libraries: Websites display a wide range of materials paper, BOPP, vinyl, clear, metallic, eco-friendly and finishes matte, gloss, soft-touch, textured, foil, laminate options with clear descriptions.
• Visible Customer Reviews & Testimonials: Social proof is paramount. Independent reviews, star ratings, and on-site testimonials are common and build trust.
• Comprehensive FAQ & Support Resources: Detailed FAQs address common questions about file types, turnaround times, materials, and shipping, reducing the need for direct customer service contact.
• Sample Packs: Offering free or low-cost sample packs allows customers to see and feel the print quality and materials firsthand.
• Active Social Media Presence: Engagement on platforms like Instagram and Facebook often showcases work and provides a more informal support channel.

The Gap: Where Eclipselabels.com Falls Short

Eclipselabels.com largely adheres to an older, more traditional B2B model where every interaction starts with an inquiry.

• Lack of E-commerce: The absence of online quoting, ordering, and even a robust product catalog makes it feel less like a modern online service and more like an online brochure.
• Pricing Secrecy: The complete lack of pricing information is a major barrier for anyone seeking quick comparisons or budgeting.
• No Visible Customer Reviews: Despite 50 years in business, the absence of accessible customer feedback on their site is a missed opportunity for trust-building.
• Limited Online Support Resources: No detailed FAQ section or dynamic help guides.
• User Journey: The user journey is truncated. it ends at “call or email us” rather than progressing to “configure and buy.”

Conclusion of Comparison

While eclipselabels.com likely offers high-quality printing services, especially for complex or large-volume jobs, its online presentation and functionality are significantly behind current industry standards.

For customers who value immediate information, easy comparison, and quick transactions, eclipselabels.com’s approach creates unnecessary friction.

They excel in traditional capabilities but need a substantial upgrade in their digital customer experience to align with what most online label printers now provide.

How to Cancel a Label Printing Order or Subscription

While eclipselabels.com doesn’t appear to offer an online subscription model or direct e-commerce ordering where you’d typically find an “account” or “order history” section for cancellations, understanding how to cancel an order or manage a potential recurring service is crucial for any business relationship.

For a service like eclipselabels.com, which operates on a “request a quote” and presumably direct communication model, cancellation procedures would typically follow a direct-to-company communication path.

General Steps for Cancelling an Order for Services like Eclipselabels.com

1. Act Immediately: The moment you realize you need to cancel or modify an order, contact the company. Production often begins quickly, especially for digital print jobs. The earlier you notify them, the higher the chance of successful cancellation without incurring significant costs.
2. Contact Through Official Channels:
   • Phone: Use the provided phone number e.g., 01793 224382 for eclipselabels.com. This is often the fastest way to get a live person.
   • Email: Send a formal email to their sales or customer service address e.g., [email protected]. This provides a written record of your cancellation request.
   • Reference Order Details: Always include your order number, quote reference, date of order, and precise details of the items you wish to cancel.
3. Clearly State Your Intent: Be explicit about your request for cancellation.
4. Inquire About Cancellation Policy/Fees: Ask about their specific cancellation policy.
   • Before Production: If production hasn’t started, you might be able to cancel with no fee or a small administrative fee.
   • During Production: If materials have been ordered or production has begun, you might be liable for costs incurred up to that point e.g., material costs, setup fees, partial production charges. This is standard industry practice.
   • After Completion/Shipping: If the order has already been completed or shipped, cancellation is usually not possible, and you would be responsible for the full payment. Returns policies if any would then apply.
5. Get Confirmation in Writing: Always request a written confirmation of your cancellation, including any applicable fees or refunds. This serves as your proof.

Cancelling a “Subscription” or Recurring Service General Principle

While eclipselabels.com doesn’t explicitly mention recurring label services like a monthly supply of certain labels, some businesses do offer such models.

If you ever encounter a subscription-based label service:

1. Check Your Agreement/Terms of Service: Review the original contract or terms of service you agreed to. This document will outline the specific cancellation policy, notice period required, and any penalties for early termination.
2. Locate Account Settings If Applicable: Many online subscription services have a “My Account” or “Billing” section where you can manage or cancel your subscription directly.
3. Contact Customer Support: If direct online cancellation isn’t available, contact their customer support via phone, email, or live chat.
4. Provide Necessary Information: Account number, email associated with the subscription, and specific service details.
5. Confirm Cancellation: Ensure you receive a confirmation email or written notice that your subscription has been successfully canceled and that no further charges will be incurred.

Key Takeaway for Eclipselabels.com

Given their traditional B2B focus, any cancellation with eclipselabels.com would likely be a direct communication process.

Be prepared to discuss the status of your order and any potential costs incurred. Groupfirst.com Review

Their ISO 9001:2015 certification implies they should have a defined process for handling customer inquiries and changes, including cancellations, but this isn’t transparently laid out on their website.

FAQ

What is Eclipselabels.com?

Eclipselabels.com is a UK-based label printing company that emphasizes its over 50 years of experience, in-house design studio, and use of advanced printing technologies like UV Flexo and high-end digital presses.

They cater to industries such as cosmetics, food & drink, and nutrition.

Is Eclipselabels.com a legitimate company?

Yes, based on the information provided, Eclipselabels.com appears to be a legitimate label printing company.

They claim to be ISO 2015 Certified and a UL Authorized Label Supplier Program participant, indicating adherence to certain quality and safety standards.

Does Eclipselabels.com offer online ordering?

No, Eclipselabels.com does not appear to offer direct online ordering or an instant quote system on its website.

Customers are directed to contact them via phone or email for inquiries and pricing.

Can I get an instant quote from Eclipselabels.com?

No, the website does not provide an instant quote tool.

You would need to contact their sales team directly to get a custom quote for your label printing needs.

What printing technologies does Eclipselabels.com use?

Eclipselabels.com states they use “UV Flexo & High-end Digital Print Presses,” along with capabilities for “Foiling, Textures, Varnishes & More.” Embi-trading.com Review

Does Eclipselabels.com have an in-house design studio?

Yes, Eclipselabels.com states they have a “Full ‘in-house’ Design Studio” to assist with label design and artwork preparation.

Is Eclipselabels.com ISO 2015 Certified?

Yes, Eclipselabels.com claims to be “ISO 2015 Certified,” which refers to ISO 9001:2015, an international standard for quality management systems.

Is Eclipselabels.com a UL Authorized Label Supplier?

Yes, Eclipselabels.com states it is a “UL Authorized Label Supplier Program participant,” indicating its ability to produce labels meeting UL’s safety and performance standards for certified products.

What industries does Eclipselabels.com serve?

Eclipselabels.com explicitly mentions serving the “LABEL PRINTING FOR COSMETICS,” “FOOD & DRINK LABEL PRINTING,” and “LABEL PRINTING FOR NUTRITION” industries.

How do I contact Eclipselabels.com?

You can contact Eclipselabels.com via phone at 01793 224382 or email at [email protected], as listed on their website.

Does Eclipselabels.com offer samples of their work?

The website does not explicitly state whether they offer free or paid samples of their labels or materials.

You would need to inquire directly with their sales team.

Are there customer reviews for Eclipselabels.com on their website?

No, there are no visible customer reviews or testimonials displayed on the homepage of Eclipselabels.com.

What are the main cons of Eclipselabels.com’s online presence?

The main cons include a lack of online ordering, no transparent pricing, absence of customer reviews, and limited self-service resources like a detailed FAQ section.

What are some good alternatives to Eclipselabels.com for label printing?

Some highly-regarded alternatives that offer better online transparency and e-commerce functionality include Sticker Mule, VistaPrint, CustomLabels.com, UPrinting, OnlineLabels.com, Lightning Labels, and LabelValue. E3displays.com Review

Can I cancel an order with Eclipselabels.com?

To cancel an order with Eclipselabels.com, you would need to contact them directly via phone or email as soon as possible, providing your order details.

Their cancellation policy would depend on the stage of production.

Does Eclipselabels.com offer eco-friendly label options?

The website does not explicitly mention eco-friendly, recycled, or biodegradable label options.

You would need to inquire directly with their sales team about sustainable material choices.

What kind of specialty finishes does Eclipselabels.com offer?

Eclipselabels.com mentions offering “Foiling, Textures, Varnishes & More,” indicating they can provide premium and custom finishes for labels.

Is Eclipselabels.com suitable for small businesses or startups?

While they have capabilities, the lack of instant online quoting and transparent pricing on their website might make them less convenient for small businesses or startups looking for quick, budget-friendly solutions compared to more e-commerce-focused alternatives.

How long has Eclipselabels.com been in business?

Eclipselabels.com states they have “Over 50 Years of Printing Experience.”

Does Eclipselabels.com have a social media presence?

Yes, Eclipselabels.com has links to their LinkedIn, Facebook, X Twitter, and Instagram accounts on their homepage.

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