Edworking Customer Support Review

Customer support can make or break your experience with any software, especially for tools your whole team relies on. So, how does Edworking’s customer support stack up?

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From what users are saying, it’s a bit of a mixed bag, but generally leans positive, with room for growth.

The Good Side

Many users have had really positive experiences with Edworking’s support team. You’ll find comments praising their responsiveness and helpfulness.

• Quick Reactions: Some reviewers specifically mention that customer support “reacts pretty fast.” This is great when you’re stuck on something and need a quick solution to keep your project moving.
• Personalized Onboarding: One user highlighted getting “excellent support with Ivan providing a video call to work out my onboarding.” This kind of personalized attention, especially during setup, can be incredibly valuable for new users.
• Willingness to Help: There are instances where support has provided “work arounds” for user issues, showing a commitment to resolving problems even if it’s not a direct software bug.

Areas for Improvement

However, it’s not all sunshine and rainbows. Some users have pointed out areas where support could be more consistent or robust.

• Inconsistent Response Times: While some experience fast replies, others have reported “slow support response times,” with replies taking “days without anyone responding” via email or live chat. This inconsistency can be frustrating, especially when dealing with critical issues.
• Bug Resolution: There have been complaints about ongoing bugs not being fixed quickly, with support often saying, “We’ll fix it in the next update,” but the update doesn’t always arrive promptly. This can lead to a feeling of being stuck with a persistent problem.
• Limited Capacity: One review mentions that support is “pretty weak,” suggesting it might be a small team. This could explain the varying response times and the struggle to address all reported issues immediately, especially given the platform’s ongoing development.

Overall Impression

Overall, Edworking’s customer support seems to be run by a dedicated team that genuinely wants to help and improve the product. When they are responsive, they are very helpful and even offer personalized assistance. However, because they appear to be a smaller team, there can be inconsistencies in response times and the speed at which bugs are resolved.

If you’re considering Edworking, it’s worth knowing that you’ll likely get assistance when you need it, but for very critical, time-sensitive issues or quick bug fixes, you might need a bit of patience. The good news is that the company acknowledges these areas and seems committed to improving its support infrastructure alongside its product development.

Read more about Edworking Review:
Edworking Review & First Look
Edworking Features: What’s Under the Hood?
Edworking Pros & Cons
Who Should Consider Edworking?
Edworking Pricing
How Does Edworking Work?
Edworking Alternatives
What to Expect from Edworking What to Expect from Edworking