Elder.org Reviews

Based on looking at the website, Elder.org positions itself as an award-winning online marketplace connecting families with self-employed home carers across Great Britain, aiming to simplify the process of finding and managing care for elderly loved ones.

The platform offers various care services, including live-in care, respite care, and visiting care, with a strong emphasis on providing personalized matches and competitive pricing compared to traditional alternatives.

They highlight benefits such as greater control for families, more choice in carers, and consistent support from their teams.

However, when exploring online marketplaces or any platform that facilitates transactions, especially those involving significant financial outlay or long-term commitments, it’s crucial to approach them with a mindful perspective.

While the stated goal of Elder.org—providing care for elders—is commendable, the underlying mechanism of a “marketplace” always warrants careful consideration.

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Such platforms, by their nature, act as intermediaries, and one must always be vigilant about the clarity of terms, the vetting process of the self-employed individuals, and the true extent of support provided.

It’s not just about the service itself, but the entire ecosystem around it.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Elder.org Review & First Look

Upon an initial review of Elder.org, the platform presents a clean, user-friendly interface designed to streamline the often-complex process of finding elder care. The site immediately highlights its core offering: connecting families with self-employed carers for various needs, from live-in support to hourly visits. It’s clear they’re aiming to disrupt the traditional care agency model by empowering families with more choice and control. The emphasis on “award-winning marketplace” and “35% cheaper than traditional alternatives” immediately catches the eye, signaling their value proposition.

Navigating the Elder.org Website

The navigation is intuitive, with clear sections for “For Families,” “For Carers,” “About Us,” and “Help and Advice.” This structure makes it easy to find specific information quickly, whether you’re a family seeking care or a self-employed carer looking for opportunities.

The main homepage showcases their services with concise descriptions and calls to action, encouraging users to “Find a carer” or “Learn more.”

Initial Impressions of the Service Model

Elder.org operates on a marketplace model, which means it facilitates connections rather than directly employing carers. This approach can offer benefits like greater flexibility and potentially lower costs due to reduced overhead for the platform. However, it also shifts some responsibilities onto the family, such as managing the direct relationship with a self-employed carer. The site aims to mitigate this by offering “5-star support” and tools within the MyElder account for managing schedules and communication.

Transparency and Information Accessibility

The website provides a good level of transparency regarding their services and how they operate. Vevox.com Reviews

They detail the types of care, the process of finding a carer, and even offer insights into typical costs.

Sections like “Our CQC Status” and “Safety and Trust” are prominently featured, aiming to build confidence with potential users.

They also provide real-life family stories, adding a personal touch that can be reassuring for those navigating challenging care decisions.

Elder.org Features

Elder.org offers a suite of features designed to simplify the elder care process, focusing on connectivity, control, and support.

These features are built around their marketplace model, aiming to provide a more flexible and cost-effective solution compared to traditional care agencies. Amazonautomations.com Reviews

Live-in Care

Live-in care is Elder.org’s flagship service, providing long-term, 24-hour support where a carer lives in the home. This is suitable for individuals with conditions like dementia or reduced mobility who require constant assistance.

• Round-the-clock support: Carers are available 24/7.
• Personalized care: Tailored to the individual’s specific needs and routine.
• Comfort of home: Allows seniors to remain in their familiar environment.
• Suitable for: Dementia care, reduced mobility, long-term care needs.
• Key data: The website states that 98% of people say live-in care improved their quality of life, and there are “1/3 fewer falls compared to care homes.”

Respite Care

Respite care offers temporary 24-hour support, where a carer moves in for a few days. This service is ideal for covering a main caregiver’s break or for a temporary increase in care needs.

• Temporary support: Minimum duration of 3 days.
• Caregiver relief: Allows primary caregivers to rest and recharge.
• Seamless transition: Ensures continuous care even when the primary caregiver is away.
• Flexibility: Can be used for holidays, emergencies, or short-term recovery.

Visiting Care

Visiting care provides flexible home visits, allowing families to book as many hours as needed for daily tasks and companionship. This service is suitable for less intensive care needs, starting from as little as 1 hour per week.

• Hourly support: Book care in blocks of hours.
• Help with daily tasks: Includes grooming, cooking, walks, and companionship.

The MyElder Account Management Platform

The MyElder account is the central hub for families to manage their care. This digital platform facilitates communication, scheduling, and overall care coordination.

• Direct communication: Chat with carers and the Elder team.
• Schedule management: Easily view and adjust care schedules.
• Care information storage: Keep all relevant care details organized.
• Respite cover: Tools to find temporary cover when needed.

Carer Matching and Selection

Elder.org emphasizes a personalized matching process, allowing families to select their preferred self-employed carer from suitable profiles. Woodpanelco.co.uk Reviews

This puts control directly in the hands of the family.

• Personalized matches: Based on care requirements and specialist skills.
• 24-hour profile delivery: Receive suitable carer profiles quickly.
• Interview options: Chat online, arrange phone or video calls before selection.
• Extensive network: Over 6,000 self-employed carers on the platform.
• Success rate: “9/10 families find their ideal carer first-time.”

Elder.org Pros & Cons

When evaluating a service like Elder.org, it’s essential to weigh the perceived advantages against potential drawbacks.

The marketplace model, while offering innovation, comes with its own set of considerations.

Advantages of Elder.org Pros

Elder.org presents several compelling benefits, primarily centered around its marketplace model and commitment to empowering families.

• Cost-Effectiveness: One of the most highlighted advantages is the potential for significant savings. The website claims services are “35% cheaper than traditional alternatives” on average. This is attributed to avoiding the additional fees common with traditional care agencies, such as joining fees, nightly wake-up fees, or weekend/bank holiday surcharges. This can be a major factor for families managing long-term care expenses.
• Greater Control and Choice: Unlike traditional agencies that often assign carers, Elder.org empowers families to “pick your favourite self-employed carer from personalised matches.” This allows families to interview and select a carer who aligns best with their specific needs, personality, and preferences. The ability to set the “scope of your service” offers flexibility in tailoring care to exact requirements.
• Personalized Matching: The platform’s algorithm and support team work to provide profiles of suitable self-employed carers within 24 hours. This efficient matching process helps families quickly identify potential candidates who possess the necessary skills and experience for their loved one’s specific care needs, such as dementia care or mobility support.
• Convenience and Digital Management: The “MyElder” account provides a centralized digital hub for managing care. This includes easy communication with carers and the Elder team, scheduling management, and access to important care information. This streamlines administrative tasks and allows families to oversee care from anywhere.
• Flexibility in Care Types: Elder.org offers a range of services—live-in care, respite care, and visiting care—catering to diverse needs. This flexibility means families can choose the most appropriate level of support, from continuous 24-hour care to just a few hours a week for daily tasks.
• Focus on Staying at Home: The core philosophy of Elder.org is to enable individuals to “keep the life you know and love” by receiving care in their own homes. This is a significant benefit for many elders who wish to maintain their independence, routine, and familiar surroundings, avoiding the often-disorienting transition to a care home. The website cites statistics like “⅓ fewer falls compared to care homes” and “37% of care home residents never leave the home” to highlight the benefits of home care.
• Award-Winning Recognition: The platform boasts being an “award-winning marketplace,” which can lend credibility and signal a commitment to quality in their service provision.

Potential Disadvantages and Considerations Cons

While Elder.org offers many benefits, there are inherent considerations that come with a marketplace model, particularly in a sensitive area like elder care. Learnanddrive.uk Reviews

• Self-Employed Carer Model: The primary consideration is that carers on the Elder.org platform are self-employed, not direct employees of Elder.org. This means families are effectively entering into a direct agreement with the carer, facilitated by Elder. While Elder.org handles the matching and payment processing, the responsibility for managing the ongoing relationship, ensuring legal compliance e.g., tax implications for the carer, though Elder helps with payment processing, and resolving direct issues largely rests with the family. This is different from traditional agencies where the agency is the direct employer and takes on these responsibilities.
• Vetting Process Transparency: While Elder.org states they have “6000+ self-employed carers” and facilitate connections, the depth and ongoing nature of their vetting process for these self-employed individuals need to be thoroughly understood by families. Families must feel confident in the background checks, qualifications verification, and continuous monitoring if any conducted by the platform to ensure the safety and competency of the carers.
• Reliance on Online Platform: The service heavily relies on its digital platform MyElder account for communication and management. While convenient for tech-savvy users, this could be a hurdle for families who are less comfortable with online tools or prefer more traditional, in-person interactions and management.
• Limited Direct Intervention in Disputes: In a marketplace model, if issues arise directly between the family and the self-employed carer, Elder.org’s role might be primarily facilitative rather than directly interventive, unlike an agency that has direct employment oversight. Families should understand the process for dispute resolution and the extent of Elder’s involvement in such scenarios.
• Potential for Carer Availability Gaps: While Elder.org aims to provide timely matches, the availability of self-employed carers can fluctuate based on location, specific care needs, and demand. For highly specialized care or in less densely populated areas, finding an immediate match might take longer.
• No Direct “Employee” Benefits/Oversight for Carers: From a carer’s perspective, being self-employed means no guaranteed hours, sick pay, or holiday pay typically associated with employed roles. While this can offer flexibility for carers, it might also lead to less stability or retention compared to agency-employed carers, potentially impacting continuity of care for families.
• The “35% Cheaper” Claim: While the claim of being “35% cheaper” is attractive, families should carefully compare the total cost structure with traditional agencies, ensuring all potential indirect costs or responsibilities are accounted for. The quoted pricing e.g., “from £1095+ p/w” for live-in care should be assessed against the full spectrum of services included.

Elder.org Alternatives

When considering elder care, exploring various options is paramount.

While Elder.org offers a marketplace solution, many families might prefer different models, whether due to their specific needs, comfort with technology, or a desire for a more traditional agency approach.

It’s always beneficial to weigh your choices carefully.

Traditional Home Care Agencies

These agencies directly employ carers and manage all aspects of their employment, including training, insurance, payroll, and supervision.

• Pros:
  • Full Responsibility: The agency takes full responsibility for the carer’s performance, background checks, and legal compliance.
  • Contingency Planning: Agencies typically have a pool of carers, making it easier to provide replacement care in case of illness or absence.
  • Managed Care Plans: Agencies often develop and oversee comprehensive care plans.
  • Direct Supervision: Carers are supervised by the agency, ensuring adherence to standards.
• Cons:
  • Higher Costs: Generally more expensive due to overheads like recruitment, training, and management.
  • Less Choice: Families usually don’t choose a specific carer but are assigned one by the agency.
  • Less Control: Less direct input into the daily routine and specific tasks compared to a self-employed model.
• Examples: Local independent agencies, national chains like Home Instead, Caremark, or Bluebird Care. These often have physical offices and a more hands-on approach.

Online Care Platforms Similar to Elder.org

Other online platforms also connect families with carers, operating on various models, from marketplaces to directories.
* Broad Reach: Access to a large database of carers.
* Technology-Driven: Convenient online tools for searching, communication, and scheduling.
* Potentially Lower Costs: Similar to Elder.org, some platforms aim to cut down on agency overhead.
* Varying Vetting: The level of vetting and support can differ significantly between platforms.
* Self-Management Required: Families might need to handle more administrative tasks themselves. Datahawk.co Reviews

• Examples:
  • Care.com: A global platform connecting families with various caregivers, including elder care, often acting as a directory.
  • Seniors Helping Seniors: A non-medical, in-home care service where active seniors help less active seniors.
  • Homage: Operating in some regions Offers on-demand home care and health services, often with a more managed approach than a pure marketplace.

Direct Hiring Private Arrangement

Families can directly hire a carer, bypassing agencies or platforms.

This requires significant effort but offers maximum control.
* Maximum Control: Full control over selection, terms, and daily tasks.
* Potentially Lowest Cost: Eliminates agency or platform fees.
* Direct Relationship: Builds a very personal bond with the carer.
* Significant Responsibility: Families become the employer, responsible for recruitment, background checks, payroll, taxes, insurance, and performance management.
* No Backup: If the carer is sick or leaves, the family is responsible for finding a replacement.
* Legal Complexity: Navigating employment law, taxes, and contracts can be complex and time-consuming.
* Time-Intensive: Requires a substantial time investment in finding, vetting, and managing the carer.

Residential Care Homes

For individuals requiring more intensive, round-the-clock medical or nursing care, or who benefit from a communal living environment, care homes are an option.
* Constant Supervision: Medical and care staff available 24/7.
* Social Interaction: Opportunities for activities and companionship with other residents.
* Specialized Facilities: Equipped for various medical needs.
* No Home Management: Relieves families of home maintenance responsibilities.
* Loss of Independence: Can be a significant transition from one’s home.
* High Cost: Often the most expensive option.
* Less Personalized: Care plans might be less individualized than one-on-one home care.
* Less Familiar Environment: Can be disorienting for some individuals.

• Examples: Nursing homes, residential care homes, assisted living facilities.

Charity and Community Organizations

Various charities and local community groups often provide support services for the elderly, sometimes free or at a reduced cost.
* Affordable/Free: Can provide much-needed support without significant financial burden.
* Community Integration: Connects elders with local resources and activities.
* Focus on Well-being: Often provide companionship, transport, or advice services.
* Limited Scope: Services are usually supplementary and not comprehensive personal care.
* Availability: Services might be limited by funding or volunteer capacity.

• Examples: Age UK, local council social services, various religious charitable organizations, community transport schemes.

Elder.org Pricing

Understanding the cost structure of Elder.org is crucial for families evaluating their care options. The platform emphasizes its competitive pricing, claiming to be “35% cheaper on average” than traditional alternatives, largely due to its marketplace model that avoids common agency fees. Epubor.com Reviews

How Elder.org’s Pricing Works

Elder.org operates by connecting families directly with self-employed carers.

This means the pricing typically reflects the carer’s rate plus a platform fee.

The benefit is that many of the hidden or additional charges found with traditional agencies are reportedly eliminated.

• No Joining Fees: A common charge with many agencies, Elder.org states this is not applied.
• No Nightly Wake-Up Fees: Often an extra charge in care packages, this is not a separate fee with Elder.org.
• No Weekend and Bank Holiday Surcharges: Many agencies charge higher rates for care on these days, which Elder.org states they do not.

Specific Service Costs

Based on the website, here’s a breakdown of the advertised starting prices for their main services:

• Full-Time Live-in Care: Liforme.com Reviews

  • Families pay from £1095+ per week.
  • This includes up to 2 wake-ups per night.
  • A trial period is often included.
  • No surcharge extra on bank holidays.
  • This cost typically covers the carer’s living expenses, care, and the platform’s facilitation.

• Short-Term Live-in Care Respite Care:

  • Families pay £684 for 3 days.
  • Or £1595 per week.
  • Similar to full-time live-in, it includes up to 2 wake-ups per night and no bank holiday surcharges.

• Visiting Care:

  • Families pay £30 per hour.
  • No joining fee.
  • This is for help with daily tasks and allows control over the hours needed.

What Impacts the Cost?

While the starting prices are provided, several factors can influence the final cost of care:

• Location: Carer rates can vary by geographical location within Great Britain due to local demand and cost of living. The website provides a feature to “Check the cost of carers in your area” by entering your postcode, indicating this variability.
• Level of Care Needed: More complex care needs, requiring specialized skills e.g., advanced dementia care, specific medical support, may command higher rates.
• Carer’s Experience and Qualifications: Highly experienced or specially qualified carers might set higher rates.
• Specific Requirements: Any unique requirements or additional duties outside of standard care provision could also affect the cost.
• Duration of Care: While weekly rates are given, longer-term commitments might sometimes allow for different arrangements, though this is less common with self-employed models.

Value Proposition

Elder.org’s value proposition is centered on offering “more value” and “competitive price” by eliminating traditional agency overheads. By directly connecting families with self-employed carers, they aim to pass on savings to families, potentially making long-term care more affordable. The transparent presentation of “no hidden fees” is a significant part of this appeal. Families are encouraged to use the “MyElder” account to manage these costs and communications.

How to Cancel Elder.org Subscription

Based on the information available on the Elder.org website, the platform’s structure for families isn’t a traditional “subscription” model in the sense of a recurring monthly fee for access to the service. Quint.agency Reviews

Instead, families engage with Elder.org to find and manage care, and costs are typically paid per service rendered e.g., weekly for live-in care, hourly for visiting care. Therefore, “canceling a subscription” typically translates to discontinuing the care service arrangement with a self-employed carer facilitated by Elder.org.

Understanding the Service Agreement

When you agree to a care arrangement through Elder.org, you are forming an agreement with a self-employed carer, with Elder.org facilitating the connection and payment processing.

The specifics of ending this arrangement would be governed by the terms you agreed upon with the carer and Elder.org’s platform policies.

Steps to Discontinue Care with Elder.org

While Elder.org doesn’t detail a specific “cancellation” button for a monthly subscription in the way a streaming service might, the process for discontinuing care would generally involve communication and coordination.

1. Communicate with Your Carer and Elder.org: Spraycolourcoatings.co.uk Reviews

   • The primary step is to communicate your intention to discontinue care to both your self-employed carer and the Elder.org support team. You can do this through your MyElder account, which is designed for direct communication with your carer and the Elder team.
   • Alternatively, you can use the provided contact methods on the website, such as their phone number 0333 920 3648 lines open 9am-6pm, or by sending an inquiry through their “Contact us” section.
   • Reason: Be prepared to briefly state your reason for discontinuing, whether it’s a change in care needs, financial situation, or other circumstances.

2. Review Your Agreement and Notice Period:

   • It is crucial to review the terms of your agreement made when setting up the care. This agreement should outline any required notice period for discontinuing services. Standard notice periods are common in care arrangements to ensure a smooth transition for both the family and the carer.
   • For live-in or long-term care, a notice period e.g., 1-2 weeks is typically required to allow the carer time to find new work and for the family to finalize alternative arrangements if needed.
   • Adhering to the notice period helps maintain a professional relationship and avoids potential charges for short notice.

3. Finalize Payments and Logistics:

   • Ensure all outstanding payments for care provided up to the discontinuation date are settled. Elder.org’s platform manages these payments, so verify with their support team that everything is clear.
   • If a live-in carer is involved, coordinate the logistics of their departure from the home.

4. Confirm Discontinuation:

   • Request a confirmation from Elder.org that your care arrangement has been successfully discontinued and that no further charges will be incurred. This can be a simple email confirmation or a note within your MyElder account.

Important Considerations:

• No “Free Trial” Cancellation: Elder.org does not explicitly offer a “free trial” in the typical sense for care services. Their system involves finding and engaging a carer, with costs associated from the start, though they mention a “trial period included” for full-time live-in care, which might refer to an initial assessment period. This would be part of the overall paid service and not a separate, free trial.
• Relationship with Carer: Remember that you’ve built a direct relationship with a self-employed carer. Communicating clearly and respectfully about discontinuing their services is important.
• Elder.org’s Role: Elder.org’s role is as a facilitator. While they provide support for communication and payment, the direct care arrangement is between the family and the self-employed carer. Therefore, “cancellation” is more about ending that specific care arrangement through their platform.

Elder.org vs. Traditional Care Agencies

When families seek care for their elderly loved ones, they often face a fundamental choice between established models: traditional home care agencies and newer online marketplaces like Elder.org.

Each approach has distinct operational philosophies, cost structures, and levels of control and responsibility for the family. Tfsgates.co.uk Reviews

Understanding these differences is key to making an informed decision.

Operational Model

• Elder.org Marketplace Model:

  • Connects Families and Self-Employed Carers: Elder.org acts as an intermediary, facilitating connections between families seeking care and independent, self-employed carers. They do not directly employ the carers.
  • Technology-Driven: Heavily relies on its online platform MyElder account for matching, communication, scheduling, and payment processing.
  • Focus on Choice: Empowers families to browse profiles, interview, and select their preferred carer.
  • Scale: With over 6,000 self-employed carers on their platform, they aim for broad availability.

• Traditional Care Agencies:

  • Directly Employ Carers: Agencies hire carers as their direct employees, managing all aspects of their employment, including payroll, taxes, insurance, and professional development.
  • Managed Service: The agency manages the care plan, assigns carers, and provides direct supervision and oversight.
  • Relationship with Agency: Families contract with the agency, not directly with individual carers.
  • Established Processes: Often have long-standing, structured processes for care delivery and quality control.

Cost Structure

• Elder.org:

  • Potentially Lower Costs: Claims to be “35% cheaper on average” than traditional alternatives.

  • Transparent Pricing: Emphasizes no hidden fees, such as joining fees, nightly wake-up fees, or weekend/bank holiday surcharges. Fletcher.nl Reviews

  • Per-Service Basis: Families pay for the care received e.g., weekly for live-in care, hourly for visiting care plus a platform fee.

  • Example Live-in Care: From £1095+ per week.

  • Generally Higher Costs: Due to the overheads associated with employing staff salaries, benefits, training, insurance, administrative costs, profit margins.

  • Bundled Pricing: Costs often include all agency management and oversight, which might not be separately itemized.

  • Potential for Additional Fees: Can have surcharges for specific times nights, weekends, holidays or for administrative services. Ecotalk.co.uk Reviews

  • Example Live-in Care: Can range significantly, but often starts higher than Elder.org’s quoted rates, sometimes £1,200 – £1,800+ per week for live-in care, depending on location and complexity.

Control and Responsibility for Families

*   More Control: Families have significant control over choosing their carer, setting the scope of services, and managing the relationship directly through the MyElder platform.
*   Increased Responsibility: Families take on more responsibility for managing the direct relationship with a self-employed carer, although Elder.org facilitates payments and provides communication tools. They need to understand that the carer is not Elder.org's employee.
*   Communication: Direct line of communication with the self-employed carer.

*   Less Direct Control: Families typically don't choose specific carers. the agency assigns them. Flexibility in setting exact routines might be more constrained by agency policies.
*   Reduced Responsibility: The agency handles employment, background checks, training, and disciplinary actions. If a carer is sick or unsuitable, the agency is responsible for finding a replacement.
*   Communication: Primarily communicates with the agency, which then relays information to the carers.

Carer Vetting and Support

*   Vetting for Platform Access: Carers must meet certain criteria and pass vetting to join the platform. The website states they have over 6,000 carers, implying a broad pool.
*   Support for Carers: Provides the ElderHub app to help self-employed carers find work, manage schedules, and get paid on time.
*   "5-star support": For both families and carers, focusing on platform usage and resolving issues.

*   Comprehensive Vetting & Training: Agencies are typically regulated and often provide extensive training, continuous professional development, and rigorous background checks as part of their employment process.
*   Managed Carer Teams: Carers are part of an agency team, receiving ongoing supervision and support directly from their employer.
*   Contingency: Agencies usually have systems for managing carer absences e.g., illness by providing replacements.

Suitability

• Elder.org is suited for: Families who are comfortable with technology, want more control and choice in selecting a carer, are price-sensitive, and are willing to take on more responsibility in managing the direct relationship with a self-employed professional.
• Traditional Care Agencies are suited for: Families who prefer a fully managed service, want the agency to handle all employment responsibilities, prioritize comprehensive oversight and contingency planning, and are willing to pay a premium for this peace of mind.

Frequently Asked Questions

What is Elder.org?

Elder.org is an award-winning online marketplace that connects families in Great Britain with self-employed home carers, offering services like live-in care, respite care, and visiting care.

How does Elder.org work?

Families share their care requirements, Elder.org provides profiles of suitable self-employed carers within 24 hours, families select their preferred carer, and then manage the care through their MyElder online account.

Is Elder.org a care agency?

No, Elder.org is a marketplace.

It facilitates connections between families and self-employed carers. Thebrick.com Reviews

Unlike a traditional care agency, Elder.org does not directly employ the carers.

What types of care does Elder.org offer?

Elder.org offers live-in care 24-hour support, respite care temporary live-in support, and visiting care hourly home visits.

How much does live-in care cost with Elder.org?

Full-time live-in care with Elder.org starts from £1095+ per week, which typically includes the carer’s living expenses and care, with no joining fees or bank holiday surcharges.

What is the cost of visiting care through Elder.org?

Visiting care through Elder.org costs £30 per hour, with no joining fee.

Does Elder.org charge extra for weekends or bank holidays?

According to their website, Elder.org does not charge extra for weekends or bank holidays, a key differentiator from many traditional agencies. E-bikesdirect.co.uk Reviews

How does Elder.org vet its carers?

Elder.org states that carers on their platform are vetted to meet certain criteria, though specific details on their background checks and ongoing monitoring are best confirmed by contacting their support directly.

Can I choose my own carer on Elder.org?

Yes, Elder.org allows families to review profiles of suitable self-employed carers and choose their preferred match after chatting or interviewing them.

What is the “MyElder” account?

The MyElder account is an online platform for families to manage their care, communicate with their carer and the Elder team, manage schedules, and store care information.

How long does it take to find a carer with Elder.org?

Elder.org claims to provide profiles of suitable self-employed carers within 24 hours of receiving a care request.

What is the minimum duration for respite care with Elder.org?

The minimum duration for respite care offered by Elder.org is 3 days. Andrewcraig.co.uk Reviews

Is Elder.org regulated?

Elder.org mentions its “CQC Status” Care Quality Commission in England, which indicates their adherence to standards as a provider.

Families should investigate what aspects of their service are directly regulated.

Can Elder.org help with dementia care?

Yes, Elder.org offers dementia care, stating that live-in care is suitable for people living with conditions like dementia, providing continuous support in a familiar environment.

What if my chosen carer is unavailable or needs a break?

While Elder.org’s website doesn’t explicitly detail contingency for self-employed carers, the MyElder account is designed to help manage schedules and find respite cover, suggesting tools are available for such situations.

Is Elder.org cheaper than traditional care agencies?

Elder.org claims to be, on average, 35% cheaper than traditional alternatives due to its marketplace model that bypasses many agency overheads and additional fees.

What kind of support does Elder.org offer to families?

Elder.org states it provides “5-star support teams” to help families plan and manage care through their platform, and families can chat with them and the carer via the MyElder account.

Are carers on Elder.org employees or self-employed?

Carers listed on the Elder.org platform are self-employed individuals, not direct employees of Elder.org.

How do payments work with Elder.org?

Payments are facilitated through the Elder.org platform, which aims to provide transparency by eliminating common agency fees.

Specific payment schedules would be agreed upon during the care arrangement.

How do I discontinue services with Elder.org?

To discontinue services, families typically communicate their intent to both the self-employed carer and the Elder.org support team via the MyElder account or phone, adhering to any agreed-upon notice periods.