Based on checking the website, Elgas.com.au appears to be a leading Australian and New Zealand provider of Liquified Petroleum Gas LPG for both residential and commercial use.
They offer a range of services including home gas bottle delivery, automatic refills, and a “SWAP’n’GO” exchange program for smaller BBQ-style gas bottles.
The site emphasizes their extensive network, commitment to safety, and flexible gas plans, positioning themselves as a convenient and reliable option for LPG supply.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Understanding Elgas.com.au: Your Go-To for LPG Gas
Elgas.com.au stands out as a major player in the Australian and New Zealand LPG market.
When you’re looking for a consistent and dependable source of gas for your home heating, cooking, hot water, or even commercial operations like forklifts and industrial processes, Elgas aims to be your one-stop shop.
Their service model focuses on accessibility and efficiency, ensuring that whether you need a quick swap for your BBQ bottle or a regular delivery for your home, they have a system in place to meet that demand.
They’ve built their reputation on a wide distribution network and a commitment to customer service, striving to make LPG supply as seamless as possible for their clientele.
Elgas’s Core Offerings: Home LPG Gas Bottles
For homeowners, Elgas focuses heavily on providing a reliable supply of LPG gas bottles. Koek.sc Reviews
This is crucial for many households, especially those not connected to a natural gas grid, relying on LPG for essential services like cooking, heating, and hot water.
- Standard 45kg Bottles: These are the workhorses for most residential setups. Elgas offers various plans for these, including:
- Automatic Refill Deliveries EasyGas®: This service is designed for convenience, automatically refilling your bottles based on usage, minimizing the risk of running out. It’s a “set it and forget it” solution.
- Exchange Service: For those who prefer a more hands-on approach or have specific delivery needs, they offer an exchange service where they swap your empty 45kg bottle for a full one. Typically, two 45kg bottles are supplied to ensure continuous supply.
- Smaller Bottle Sizes: While the 45kg bottles are for fixed home installations, Elgas also caters to smaller needs.
- BBQ Gas Bottles 4kg and 9kg: These are popular for outdoor cooking and portable heaters.
- SWAP’n’GO Program: This is their flagship for smaller bottles, allowing quick exchanges at thousands of locations. You simply swap your empty bottle for a full, re-certified one, saving you the hassle of refilling.
Business and Industrial LPG Solutions
Elgas doesn’t just stop at residential customers.
They extend their services to a wide array of businesses, acknowledging the diverse needs of the commercial sector.
From small cafes to large industrial operations, LPG plays a vital role in many business functions.
- Bulk LPG Gas Supplies: For businesses with high consumption, Elgas provides bulk LPG gas supplies. This often involves larger tanks installed on-site, offering a continuous and cost-effective energy source. The advantage here is scale – purchasing in bulk can lead to better pricing and reduced frequency of deliveries.
- Forklift LPG Gas Bottles: Forklifts are a backbone of many warehouses and logistics operations. Elgas specifically offers 18kg and 15kg bottles designed for forklifts, along with delivery services to ensure fleets remain operational. This specialized service is crucial for businesses where downtime due to fuel issues can be costly.
- Commercial LPG Gas Delivery: Beyond bulk and forklifts, Elgas provides tailored solutions for various commercial applications, including heating for large spaces, specific industrial processes, and even hospitality uses like commercial kitchens. Their extensive network ensures that businesses, regardless of their location, can access reliable LPG supply.
Safety Protocols and Environmental Commitment
Safety is paramount when dealing with gases, and Elgas puts a strong emphasis on their safety protocols. Alrowaad.ae Reviews
- Rigorous Safety Standards: Elgas asserts that their gas bottles are “always in-date and are leak tested.” This is a critical assurance for consumers, as faulty or expired bottles can pose significant risks. They highlight that every gas bottle has a pressure relief valve, contributing to overall safety.
- Safe Connection and Disconnection Guides: The website provides detailed, step-by-step instructions on how to safely connect and disconnect LPG bottles, particularly focusing on BBQ gas bottles. This empowers users to handle their gas bottles correctly and mitigate risks.
- Key Steps Include:
- Ensuring the bottle is kept upright.
- Inspecting the regulator and hose for damage.
- Correctly screwing the regulator into the valve noting different threads for POL and LCC27.
- Performing a leak test with soapy water before use.
- Always turning off the gas at the bottle first when finished.
- Key Steps Include:
- Emergency Procedures: They provide clear guidance on what to do in case of a gas leak or the smell of gas, emphasizing immediate evacuation and calling emergency services. This demonstrates a responsible approach to potential hazards.
- Commitment to Sustainability: Elgas acknowledges the global push towards a decarbonized economy. They state their commitment to “working toward sustainability” and exploring “renewable LPG gas alternatives.”
- Carbon Neutral Options: They offer an “opt-in carbon neutral LPG gas bottles gas plan” where they offset the carbon emissions of the LPG used by customers. This is a positive step for environmentally conscious consumers.
- Research and Development: Elgas also mentions actively working with partners to research and develop low-carbon gas alternatives, indicating a long-term vision for more sustainable energy solutions.
Customer Service and Online Experience
In the modern service economy, the ease of interaction and the quality of customer support are often as crucial as the product itself.
Elgas seems to have invested in both digital and traditional customer service channels.
- Online Ordering and Account Management: The website highlights “quick and easy online LPG gas bottles gas ordering and payments.” This digital convenience is a significant advantage, allowing customers to manage their gas supply at any time.
- 24/7 Telephone and Online Assistance: This ensures that customers can get help or place orders outside of standard business hours, which is particularly useful for unexpected needs or emergencies.
- Customer Testimonials: The Elgas website features a range of positive customer reviews. These testimonials consistently praise:
- Helpful and Courteous Staff: Many reviews specifically mention the positive interactions with customer service representatives and delivery drivers. For instance, Beth H praised a delivery representative for “how much care he takes accessing our gas bottle to ensure he doesn’t damage trees.”
- Prompt Response and Delivery: Customers like Joanne S and Mike W highlight “quick and courteous response to my request and a quick delivery of gas” and “exceptionally quick to deliver.”
- Ease of Online Ordering: Thomas R noted the “very easy intuitive online ordering system,” which speaks to the user-friendliness of their digital platform.
- Problem Resolution: William P shared an experience where the customer service team “were very helpful and bumped us to the next day’s delivery” when they ran out of gas unexpectedly. Max H appreciated a delivery driver who “alerted us to a small problem we had with our gas line.”
- “Gas Near Me” Program: This program, supported by approximately 400 branches and 6,000 SWAP’n’GO dealers across Australia and New Zealand, aims to ensure that customers always have a local LPG supplier close by. This density of service points contributes to faster deliveries and better service, enhancing the overall customer experience.
Pricing and Value Proposition
Price is always a critical factor in consumer decisions, and Elgas provides transparent information regarding the cost of their LPG and related services, emphasizing their value proposition.
- Competitive Pricing for 45kg Bottles: Elgas indicates that promotional pricing for the first two 45kg gas bottles can be as low as $64-$88 per bottle. Standard pricing typically starts around $140 per bottle, with rental from approximately $45 per bottle. They advise customers to “shop around the 45kg LPG gas bottle refill market for the cheapest 45kg gas bottles,” indicating transparency and confidence in their competitive offers.
- SWAP’n’GO Pricing: For smaller bottles, typical SWAP’n’GO prices range from the upper $20s to the mid $40s for an 8.5kg 9kg gas bottle refill price, and around $20 to the mid $30s for a 3.7kg 4kg bottle. They note that prices vary by dealer and location, particularly in remote areas.
- Cost vs. Convenience of Swap vs. Refill: Elgas clearly outlines the trade-offs between swapping and refilling smaller bottles:
- Refill: Generally offers a slightly lower cost per liter of gas, and you keep your own bottle.
- SWAP’n’GO: Offers unmatched convenience no waiting, certified and leak-tested bottles, and the ability to swap an older bottle for a newer one e.g., POL for LCC27 without worrying about inspection dates. This convenience factor is a key value proposition for many users.
- Value-Added Programs: The “ELGAS Purple Perks™ rewards program” is mentioned as an additional benefit, although specific details require further investigation. Such programs can offer incentives and discounts, further enhancing the value for long-term customers.
Technical Information and Usage Guides
Beyond just supplying gas, Elgas provides valuable educational content on their website, helping users understand LPG, its properties, and how to maximize its use safely and efficiently.
This demonstrates an expert-level approach to customer education. Pch.com Reviews
- What is LPG Gas? The site offers a clear, concise explanation of what gas is in general, and then specifically defines Liquefied Petroleum Gas LPG as primarily consisting of propane, butane, or isobutane. This foundational knowledge is helpful for new users.
- LPG Bottle Sizes and Usage: Elgas details the various sizes of LPG bottles 4kg, 9kg, 15kg, 18kg, 45kg, 90kg, 210kg and provides guidance on which size is appropriate for different applications, from BBQs to home heating and industrial use.
- Estimates on Bottle Duration: A very practical feature is the estimation of how long different-sized LPG bottles will last for various appliances gas heaters, hot water systems, cooktops, BBQs, patio heaters. For example, a 45kg bottle for a 25 MJ heater used 4 hours/day might last approximately 22 days, while a 9kg bottle for a 4-burner BBQ might last 7.3 hours at maximum setting. These estimates, while rounded and indicative, are incredibly useful for budgeting and planning.
- Checking Gas Bottle Levels: They provide a simple yet effective “hot water test” method for checking gas bottle levels, allowing users to gauge their remaining gas supply and plan for refills. This practical tip empowers users to avoid unexpected outages.
- LPG vs. Natural Gas Comparison: The website includes a comparison of LPG versus natural gas, outlining the pros and cons of each. This is particularly useful for consumers considering their energy options or understanding the differences in their current setup.
Frequently Asked Questions
What is Elgas.com.au?
Elgas.com.au is the official website for Elgas, a leading provider of Liquefied Petroleum Gas LPG for homes and businesses across Australia and New Zealand.
They supply LPG for cooking, heating, hot water, and various commercial and industrial applications.
What types of gas bottles does Elgas offer for home use?
Elgas primarily offers 45kg gas bottles for standard home installations, with options for automatic refill deliveries EasyGas® or exchange services.
They also provide smaller 4kg and 9kg bottles for BBQs and portable appliances, primarily through their SWAP’n’GO exchange program.
How does Elgas’s SWAP’n’GO program work?
The SWAP’n’GO program allows you to quickly exchange your empty 4kg or 9kg BBQ gas bottle for a full, re-certified one at thousands of participating dealers across Australia and New Zealand. Toysassemble.com Reviews
You simply take your empty bottle to a SWAP’n’GO outlet and receive a full replacement without waiting for a refill.
What are the benefits of choosing SWAP’n’GO over refilling my gas bottle?
SWAP’n’GO offers convenience no waiting, certified and leak-tested bottles, and the ability to swap an older bottle for a newer one e.g., POL for LCC27 without concern for its inspection date.
While refilling might offer a slightly lower cost per liter, SWAP’n’GO prioritizes ease and safety.
Can I order Elgas LPG online?
Yes, Elgas.com.au offers a quick and easy online ordering system for LPG gas bottles and allows for online payments, providing convenience for managing your gas supply.
Does Elgas deliver gas bottles to my home?
Yes, Elgas provides home gas bottle delivery services for both refills and exchanges, ensuring that LPG is supplied conveniently to your residence. Valorcollectibles.com Reviews
How do I know when my LPG bottle needs refilling?
You can use the hot water test: pour hot tap water down one side of the gas bottle.
A line of condensation or a noticeable temperature change will indicate the gas level.
If you feel no difference, the bottle may be empty.
Is it safe to use LPG bottles for heating and cooking?
Yes, Elgas states that their gas bottles are always in-date, leak-tested, and equipped with pressure relief valves, making them very safe for home use when connected and handled correctly according to their instructions.
What should I do if I smell gas or suspect a leak?
If you notice a gas leak or smell gas, immediately turn off the gas at the meter or the gas bottle if safe to do so. Spotlightr.com Reviews
Open windows and doors, evacuate the building, and do not operate electrical switches.
Once in a safe location, call emergency services 000 in Australia immediately.
What sizes of LPG bottles does Elgas provide for businesses?
Elgas provides various sizes for businesses, including bulk LPG gas supplies for high consumption, 18kg and 15kg bottles specifically for forklifts, and tailored solutions for other commercial and industrial applications.
Does Elgas offer carbon neutral LPG options?
Yes, Elgas offers an opt-in carbon neutral LPG gas bottle plan for homes and businesses, where they offset the carbon emissions from the LPG used.
They also state their commitment to exploring renewable LPG alternatives. Parfumdreams.fi Reviews
How long does a 45kg gas bottle last for typical home use?
The duration depends on appliance usage.
For example, a 45kg bottle might last a 15 MJ gas heater used 2 hrs/day for approximately 73 days, or a 16L/Min hot water system used 10 min/day for about 105 days. These are estimates based on maximum settings.
How long does a 9kg gas bottle last for BBQ use?
A 9kg gas bottle used with a 1-burner traditional BBQ 15MJ burner might last around 29.4 hours, while a 4-burner BBQ might last approximately 7.3 hours at maximum setting.
Can I recycle or return empty SWAP’n’GO bottles?
You cannot return SWAP’n’GO bottles for a refund as you own the bottle received.
However, you can recycle old 4kg or 9kg gas bottles at local council recycling centers or leave them at your nearest SWAP’n’GO depot. Synthesia.io Reviews
How do I connect an LPG bottle safely to my BBQ?
Elgas provides 7 steps for safe connection, including ensuring the bottle is upright, inspecting the regulator and hose, correctly screwing in the regulator anti-clockwise for POL, clockwise for LCC27, performing a soapy water leak test, and turning off the gas at the bottle when finished.
Where can I find an Elgas LPG supplier near me?
Elgas has hundreds of branches, agents, and distributors across Australia and New Zealand.
You can typically use their online tool on Elgas.com.au by entering your details to find if they service your area and locate the nearest supplier.
What is the “Gas Near Me” program?
The “Gas Near Me” program is Elgas’s initiative to ensure local LPG availability across Australia and New Zealand.
It’s supported by a network of approximately 400 branches and 6,000 SWAP’n’GO dealers, aiming for faster deliveries and better service by having gas providers close to you. Flexolabs.us Reviews
Are Elgas LPG bottles compatible with all BBQs and appliances?
Elgas bottles come in standard sizes 4kg, 9kg, 45kg, etc. that are compatible with most common BBQs and appliances.
The primary consideration is choosing the correct bottle size for your specific appliance and ensuring the regulator fittings POL or LCC27 match.
What are the general price ranges for Elgas bottles?
As of April 2025, promotional 45kg gas bottles can be $64-$88. Standard 45kg refills typically start around $140, with rentals from $45. SWAP’n’GO 8.5kg 9kg bottles range from upper $20s to mid $40s, and 3.7kg 4kg bottles from around $20 to mid $30s, with variations by dealer and location.
Does Elgas offer any rewards programs?
Yes, Elgas mentions access to the “ELGAS Purple Perks™ rewards program,” though specific details on its benefits would require further inquiry on their website or direct contact.
Happiereverychapter.com Reviews
|
0.0 out of 5 stars (based on 0 reviews)
There are no reviews yet. Be the first one to write one. |
Amazon.com:
Check Amazon for Elgas.com.au Reviews Latest Discussions & Reviews: |
Leave a Reply