Ecostainable.com.au Review

Based on looking at the website, Ecostainable.com.au is no longer operational as a direct online retailer. The site explicitly states, “WE ARE CLOSED Due to the cost of shipping and being unable to compete with Tri Nature directly, the Ecostainable website is now closed.” This immediately flags the site as a defunct e-commerce platform, shifting its function to primarily directing customers to Tri Nature, an affiliate partner. For existing customers or those local to Lismore, VIC, a direct service is still offered via email or phone.

Overall Review Summary:

Operational Status: Closed for direct online sales.
Current Function: Affiliate referral to Tri Nature.
Product Offering: Previously focused on “goodies” likely related to eco-friendly or sustainable household products, now directing to Tri Nature’s range.
Customer Service: Limited to existing customers and local Lismore (VIC) residents via direct contact.
Ethical Consideration: While the closure itself isn’t unethical, the redirect model raises questions about consumer transparency if not clearly communicated on landing. The products themselves (eco-friendly household items) generally align with ethical consumption principles.
Transparency: High, given the clear “WE ARE CLOSED” message.
User Experience: Minimal for new users seeking direct purchases, good for those seeking the affiliate discount.

The website’s candid announcement about its closure is a refreshing change from sites that simply disappear. Karen, the proprietor, outlines the reasons clearly: shipping costs and direct competition with Tri Nature. Instead of completely shutting down, Ecostainable.com.au has pivoted to an affiliate model, encouraging visitors to shop directly at Tri Nature using a specific discount code (ecostainable5) and a referral number (301871). This approach attempts to maintain a connection with previous customers and leverage existing goodwill. For those seeking sustainable household products, this redirection is a key piece of information. While it might not be the direct shopping experience some users anticipate, the transparency is commendable.

Here are some alternatives for ethical, non-edible products:

Who Gives A Crap:
- Key Features: Toilet paper, paper towels, tissues made from recycled paper or bamboo; donates 50% of profits to build toilets and improve sanitation.
- Average Price: Varies, but bulk purchases offer better value. A box of 48 rolls of toilet paper is around AUD $52.
- Pros: Highly ethical mission, sustainable materials, convenient subscription service, widely available.
- Cons: Can be more expensive than conventional brands, requires storage space for bulk orders.
- Who Gives A Crap
Biome Eco Stores:
- Key Features: Wide range of eco-friendly and ethical products including cleaning supplies, personal care, zero-waste items, and home goods.
- Average Price: Varies significantly depending on product category.
- Pros: Extensive selection, strong ethical sourcing policies, Australian-owned, good for finding various sustainable alternatives in one place.
- Cons: Can be overwhelming due to the sheer volume of products, some items might be niche.
- Biome Eco Stores
Zero Co:
- Key Features: Delivers personal care and home cleaning products in refillable pouches, which are then returned and refilled, aiming for zero waste.
- Average Price: Starter kits around AUD $69, refills vary.
- Pros: Innovative zero-waste system, high-quality products, Australian-made, tackles plastic waste directly.
- Cons: Requires commitment to the refill system, initial investment for starter kits.
- Zero Co
Koala:
- Key Features: Focuses on mattresses, sofas, and other furniture made with sustainable materials and ethical manufacturing practices. Offers a 120-night trial.
- Average Price: Mattresses from AUD $700-$1500, sofas from AUD $1000-$3000.
- Pros: High-quality, comfortable products, strong sustainability credentials, excellent trial period and warranty.
- Cons: Higher price point than some conventional furniture, limited range compared to large furniture retailers.
- Koala
Pela Case:
- Key Features: Compostable phone cases and accessories made from plant-based materials. Reduces plastic waste from electronics.
- Average Price: Phone cases typically around AUD $50-$60.
- Pros: Truly compostable, good protection, stylish designs, addresses e-waste.
- Cons: Limited to phone cases and specific tech accessories, not as rugged as some heavy-duty plastic cases.
- Pela Case
Frank Green:
- Key Features: Reusable coffee cups, water bottles, and food containers designed for sustainability and style.
- Average Price: Cups from AUD $30-$50, bottles from AUD $40-$60.
- Pros: Durable, attractive designs, wide range of colours, reduces single-use plastic, some products have smart features.
- Cons: Can be pricey for a reusable cup/bottle, lids can sometimes be tricky to clean.
- Frank Green
Boody Eco Wear:
- Key Features: Everyday essentials like underwear, socks, and basics made from organically grown bamboo, known for its softness and breathability.
- Average Price: Underwear from AUD $15-$30, socks from AUD $10-$20.
- Pros: Extremely comfortable, sustainable material, good for sensitive skin, ethically produced.
- Cons: Limited to basic apparel items, some find bamboo less durable than other fabrics for certain uses.
- Boody Eco Wear

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Ecostainable.com.au Review & First Look

When first landing on Ecostainable.com.au, the immediate and most striking piece of information is the large banner declaring, “WE ARE CLOSED.” This isn’t a subtle note hidden in the footer; it’s front and centre, leaving no ambiguity about the website’s primary operational status. For anyone expecting a typical e-commerce experience, this is a significant and direct communication. The site clarifies that this closure pertains to its direct online retail activities, citing prohibitive shipping costs and the inability to compete directly with Tri Nature, a brand they now actively promote.

Initial Impression: The straightforwardness of the closure announcement is commendable. It prevents user frustration from browsing a non-functional store.
Transparency Score: High. The website is remarkably transparent about its situation, which builds a level of trust even in its defunct state.
Redirect Strategy: The pivot to an affiliate model, directing users to Tri Nature with a discount code, is a strategic move to leverage existing customer relationships and provide value even after closing. It demonstrates a desire to continue supporting the eco-conscious community, albeit through a different channel.
Target Audience Shift: While once serving direct consumers, the site now primarily serves as a referral hub for those interested in Tri Nature products, or a direct contact point for existing local customers.

Website Design and User Interface Post-Closure

Despite its closure, the website’s design remains relatively clean and functional for its current purpose. There isn’t a cluttered layout; the message is clear, and the navigation is minimal, reflecting its updated role.

Simplicity: The design prioritises the core message: the closure and the new affiliate pathway. This avoids unnecessary distractions.
Accessibility: Contact information (email and phone number) for existing local customers is prominently displayed, ensuring continuity of service where possible.
Broken Links Check: Essential links, such as the one to Tri Nature, are functional, which is crucial for the new affiliate model to succeed. The Skip to content link also works as intended, indicating basic web standards are maintained.

Communication of Closure Reasons

Karen, the owner, articulates the reasons for the closure directly and succinctly. This level of personal communication helps users understand the business decision rather than leaving them to speculate.

Economic Factors: The emphasis on “cost of shipping” highlights a common challenge for smaller online retailers, especially in Australia with its vast distances.
Competitive Landscape: Acknowledging the inability “to compete with Tri Nature directly” suggests a realistic assessment of the market. Tri Nature likely benefits from economies of scale or a more established distribution network.
Personal Touch: The “Thank you for your support over the years. x Karen” adds a personal touch, reinforcing the small business feel and gratitude towards loyal customers.

Ecostainable.com.au Functionality (Post-Closure)

The functionality of Ecostainable.com.au has significantly changed since its transition from a direct e-commerce platform to a referral site. It’s no longer about browsing product categories, adding items to a cart, or processing payments on the site itself. Instead, its functionality is now streamlined to serve two primary purposes: informing visitors of the closure and directing them to an alternative solution.

Information Dissemination: The website’s main function is to convey critical information regarding its operational status. This is achieved through a clear, bold message at the top of the homepage.
Affiliate Redirection: The site serves as a conduit to Tri Nature, providing an affiliate link and a discount code. This functionality is crucial for its continued utility, even if it’s not selling products directly.
Customer Support Pathway: For a specific segment of its former customer base (existing and local Lismore customers), the site provides direct contact methods (email and phone), maintaining a personalised support channel.

Navigation and User Flow

Given its limited purpose, the navigation on Ecostainable.com.au is minimal. There’s no complex menu structure or extensive product categories to sift through. The user flow is linear and direct.

Reduced Complexity: The absence of typical e-commerce navigation elements (e.g., product pages, shopping cart, checkout) simplifies the user experience to the core message.
Clear Call to Action: The prompt to “SHOP DIRECT” at Tri Nature, coupled with the affiliate link and discount code, serves as the primary call to action.
Essential Links: The few external links present (to Tri Nature’s main site and their loyalty program page) are directly related to the new operational model.

Payment Gateway Status (Not Applicable)

Since Ecostainable.com.au no longer processes direct sales, the discussion of payment gateways is irrelevant. Any purchases now occur on the Tri Nature website, meaning their payment security and options would apply.

No On-Site Transactions: There are no functionalities for adding products to a cart or initiating a payment process on Ecostainable.com.au.
Security Implications: This means users do not input sensitive payment information directly on Ecostainable.com.au, shifting all transaction security responsibilities to Tri Nature’s platform.

Speed and Performance (Reduced Traffic)

With no complex dynamic content, product databases, or active payment systems, the Ecostainable.com.au website is likely to be very lightweight and load quickly. Its purpose is now primarily static information delivery.

Optimised for Information: The reduced load on server resources due to the site’s limited functionality means fast page loading times.
User Experience (Information Seeking): For users trying to understand the site’s status, this quick loading is beneficial, preventing frustration from slow access to critical information.
Data Footprint: The data footprint of the site is minimal, consisting mainly of text and a few static links.

Ecostainable.com.au Pros & Cons

Given the current state of Ecostainable.com.au, a traditional pros and cons list needs to be reframed to reflect its new role as a redirection and information hub rather than an active e-commerce store.

Pros

Exceptional Transparency: The most significant advantage is the immediate and clear announcement of the website’s closure. This level of honesty is rare and highly commendable in online business. It prevents users from wasting time browsing a defunct store.
Clear Direction for Former Customers: For existing customers or those looking for the products Ecostainable.com.au used to offer, the site provides a direct and beneficial alternative (Tri Nature with a discount code). This shows a commitment to facilitating their customers’ needs even after closing.
Maintained Customer Support Channel (Local): For specific existing and local customers, the direct email and phone contact ensure a personal level of service continues, which is a big plus for loyalty.
Strategic Affiliate Pivot: Instead of simply disappearing, the business owner has found a way to leverage their audience and provide continued value through an affiliate partnership, demonstrating business acumen even in closure.
Ethical Product Alignment (via Tri Nature): By directing customers to Tri Nature, which focuses on eco-friendly and sustainable products, the site maintains its original ethos of promoting environmentally conscious choices. This aligns with broad ethical consumption principles.

Cons

No Direct Shopping Experience: The most obvious con is that visitors cannot purchase products directly from Ecostainable.com.au. This can be disappointing for those expecting an active online store.
Limited Scope for New Customers: While existing customers have a clear path, new visitors looking for a general eco-friendly retailer might be confused or redirected away, potentially losing interest if they prefer to browse a different range.
Reliance on Third-Party Site: The user experience and satisfaction are now entirely dependent on Tri Nature’s website, customer service, and product availability. Ecostainable.com.au has no control over these factors.
Potential for Misinterpretation: While clear, some users might quickly navigate away without fully understanding the affiliate offer, missing the discount opportunity.
Loss of Ecostainable’s Unique Curated Selection: Assuming Ecostainable.com.au had its own unique curation or selection of products, that specific offering is now gone, and users are limited to Tri Nature’s range.

Ecostainable.com.au Alternatives

Since Ecostainable.com.au is no longer an active e-commerce site for direct purchases, finding alternatives is crucial for consumers seeking eco-friendly and sustainable products in Australia. The landscape of ethical consumption is growing, offering numerous reliable options that focus on environmental responsibility, ethical sourcing, and often, Australian-made goods. When looking for alternatives, it’s wise to consider factors like product range, certification, transparency, and shipping policies.

Local Australian Alternatives

Many Australian businesses are dedicated to providing sustainable choices, often with a focus on reducing waste and supporting local communities. Rev-upyourresume.com.au Review

Flora & Fauna:
- Focus: A vast online store specialising in vegan, cruelty-free, and eco-friendly products across beauty, household, and lifestyle categories. They stock over 7,000 products from hundreds of brands.
- Why it’s an alternative: Offers a huge range similar to what Ecostainable.com.au might have offered, but with a strong emphasis on certifications and ethical standards.
- Ethical Stance: Certified B Corp, carbon neutral, and committed to zero waste shipping. They provide detailed information on each product’s ethical credentials.
- Flora & Fauna
Ethical.org.au (The Ethical Consumer Guide):
- Focus: While not a retailer, this site is an invaluable resource for Australians looking to make ethical purchasing decisions. It provides detailed ratings and comparisons of companies across various industries, including household goods.
- Why it’s an alternative: Helps consumers identify truly ethical brands and products, acting as a guide to reputable alternatives. This is crucial for informed decision-making.
- Usage: Users can search for specific product categories (e.g., cleaning products) and see how different brands score on environmental impact, human rights, animal welfare, and more.
- Ethical.org.au

Specialised Eco-Friendly Product Providers

For those seeking specific types of sustainable products, there are dedicated providers.

The Clean Collective:
- Focus: An online marketplace for sustainable and non-toxic everyday essentials, including cleaning, personal care, and baby products. They curate brands that meet strict environmental and health criteria.
- Why it’s an alternative: Provides a carefully vetted selection of products, making it easier for consumers to trust the ethical claims.
- Key Differentiator: Strong emphasis on non-toxic ingredients and responsible packaging.
- The Clean Collective
Ever Conscious:
- Focus: Specialises in reusable and low-waste products for daily living, including kitchen, laundry, and personal care items. They focus on durable, long-lasting alternatives to disposables.
- Why it’s an alternative: Direct alignment with the waste reduction aspect of sustainability that many Ecostainable customers would appreciate.
- Product Examples: Reusable bags, beeswax wraps, stainless steel containers, and bamboo toothbrushes.
- Ever Conscious

Large Retailers with Eco Sections

Even larger mainstream retailers are now offering dedicated sections for sustainable products, providing convenience and competitive pricing.

Woolworths / Coles (Eco-Friendly Sections):
- Focus: Both major Australian supermarkets have expanded their range of eco-friendly cleaning products, personal care items, and reusable goods. Look for brands with certifications like ‘GECA’ (Good Environmental Choice Australia).
- Why it’s an alternative: Accessibility and convenience for everyday shopping. While not specialist eco-stores, their increasing range makes sustainable choices more widely available.
- Tip: Always check product labels and certifications within these sections, as the depth of ethical commitment can vary.
- Woolworths Eco Friendly
- Coles Green Choice

Online Marketplaces for Ethical Goods

Amazon Australia (Eco-Friendly & Sustainable Categories):
- Focus: Amazon has a vast selection of products, and by using specific search terms like “eco-friendly cleaning,” “sustainable home,” or “zero waste Australia,” you can find many relevant options.
- Why it’s an alternative: Unparalleled product variety and fast shipping, especially for Prime members.
- Caution: Requires careful vetting of individual sellers and product claims, as Amazon’s ethical standards vary widely across its marketplace. Look for specific certifications and read customer reviews.
- Eco-Friendly Products on Amazon Australia

Ecostainable.com.au Pricing (Not Applicable)

Since Ecostainable.com.au is no longer functioning as an active online store, the concept of “Ecostainable.com.au Pricing” is not applicable. There are no products being sold directly, and thus no price lists, checkout pages, or subscription models to review on this specific domain. The site’s primary function has shifted to directing traffic to an affiliate partner, Tri Nature.

Direct Sales Ceased: All direct transactions for products that Ecostainable.com.au might have previously sold have stopped.
No Price Displays: The website does not feature any product listings with associated prices, shipping costs, or tax information.
Affiliate Pricing: Any pricing information relevant to customers will now be found directly on the Tri Nature website. This includes product prices, shipping fees, and any loyalty program benefits or discounts offered by Tri Nature. The only financial incentive offered by Ecostainable.com.au is the 5% discount code (ecostainable5) for Tri Nature and the additional 5% for becoming a Tri Nature loyalty member.

Financial Structure of the Current Model

The current business model of Ecostainable.com.au is purely an affiliate referral. This means its financial model is based on earning a commission from sales generated through its unique affiliate link and discount code on the Tri Nature website.

Commission-Based Revenue: Karen, the owner of Ecostainable, likely earns a percentage of sales when customers use her affiliate link and discount code (ecostainable5) at Tri Nature. This is a common and legitimate online business model.
No Consumer Facing Costs: Consumers interacting with Ecostainable.com.au directly incur no costs; their expenditure begins and ends on the Tri Nature platform.
Value Proposition: The value proposition for the consumer remains the access to eco-friendly products and a potential discount, even though the transaction occurs elsewhere.

Comparison of Past and Present Pricing Approach

While specific past pricing from Ecostainable.com.au isn’t available, the shift highlights a change in the owner’s strategic approach to pricing and competition. Silkn.com.au Review

Past Challenges: The stated reason for closure—”Due to the cost of shipping and being unable to compete with Tri Nature directly”—suggests that Ecostainable.com.au faced challenges in offering competitive pricing, likely due to scale, overheads, or direct product costs.
Present Solution: The affiliate model bypasses these challenges entirely. Ecostainable.com.au no longer bears inventory costs, shipping overheads, or the burden of direct competition on price. Instead, it leverages Tri Nature’s established pricing structure and distribution. This reduces financial risk for Karen while still providing a service to her former customer base.

Ecostainable.com.au vs. Tri Nature (Affiliate Focus)

The comparison between Ecostainable.com.au and Tri Nature is now less of a head-to-head competition and more of a symbiotic relationship, with Ecostainable.com.au serving as an affiliate gateway. The website explicitly states its closure due to an inability to compete directly with Tri Nature, positioning Tri Nature as the superior operational entity for direct purchases.

Ecostainable.com.au’s Current Role

Referral Hub: Ecostainable.com.au acts as a dedicated referral source. Its primary function is to direct traffic to Tri Nature’s website.
Discount Provider: It provides a unique affiliate code (ecostainable5) that offers a 5% discount on Tri Nature purchases, plus information on how to get an additional 5% as a Tri Nature loyalty member.
Legacy Customer Support: For existing customers in Lismore, VIC, it maintains a direct contact channel for continued service.
Brand Trust Transfer: Ecostainable.com.au, having built a customer base interested in sustainable products, now transfers that trust and audience to Tri Nature.

Tri Nature’s Operational Advantages

Tri Nature, as highlighted by Ecostainable.com.au’s closure reasons, appears to have significant operational advantages that allowed it to outcompete a smaller direct retailer.

Established Brand and Scale: Tri Nature is a well-established Australian brand specialising in eco-friendly household and personal care products. Its scale likely provides economies of scale in manufacturing, purchasing, and distribution.
Direct Sales and Loyalty Program: Tri Nature operates a direct-to-consumer model and an active loyalty program, which incentivises repeat purchases and customer retention.
Broader Reach: As a larger entity, Tri Nature likely has a more robust distribution network and marketing capabilities, allowing it to reach a wider audience across Australia.
Product Range and Development: With greater resources, Tri Nature can potentially offer a more diverse and continually evolving product range, backed by dedicated research and development.

Customer Experience Comparison

Ecostainable.com.au (Pre-Closure): Would have offered a direct e-commerce experience, potentially with a curated selection and personalised service typical of a small business.
Ecostainable.com.au (Post-Closure): Offers an informational gateway. The customer journey involves visiting Ecostainable, understanding its message, and then clicking through to Tri Nature. The main benefit is the discount code.
Tri Nature: Provides the full e-commerce experience – product browsing, adding to cart, secure checkout, and direct shipping. Customers interact with Tri Nature’s payment systems, customer service, and return policies.

Strategic Implications of the Affiliate Model

The transition to an affiliate model is a pragmatic solution for Ecostainable.com.au.

Reduced Overhead: Ecostainable.com.au no longer has to manage inventory, warehousing, shipping logistics, or direct payment processing. This significantly reduces operational costs and risks.
Passive Income Stream: The affiliate model can provide a passive income stream for Karen, leveraging her existing customer base and online presence without the burdens of direct retail.
Focus on Core Strengths: It allows Karen to focus on customer relationships (for local service) and potentially content creation around eco-friendly living, rather than the complexities of e-commerce fulfilment.
Brand Synergy: By partnering with Tri Nature, a brand with a similar ethos, Ecostainable.com.au maintains consistency in its mission to promote sustainable living.

How to Shop at Tri Nature (via Ecostainable’s Referral)

Since Ecostainable.com.au is no longer a direct shopping destination, the entire process of acquiring products it once might have sold now revolves around using its referral pathway to Tri Nature. This process is straightforward and designed to provide a discount for users coming from Ecostainable.com.au.

Step-by-Step Guide to Shopping with the Ecostainable Referral

Visit Ecostainable.com.au: Start by navigating to the Ecostainable website. The prominent message about its closure and redirection to Tri Nature will be immediately visible.
Locate the Affiliate Link: On the homepage, look for the text “You can now shop for your goodies direct at Tri Nature and save 5% when you use our affiliate link – ecostainable5 at the checkout.” The link to Tri Nature’s website will be embedded within this text, usually underlined or highlighted.
Click the Tri Nature Link: Clicking this link (https://www.trinature.com/) will take you directly to the Tri Nature official website. This link automatically registers your referral, so you don’t need to do anything else specific to activate the basic affiliate connection.
Note the Discount Code and Referral Number: Before you leave Ecostainable.com.au, make sure to jot down or copy the discount code ecostainable5 and the consultant referral number 301871. You’ll need these during the checkout process on Tri Nature’s site.
Browse Tri Nature Products: Once on the Tri Nature website, you can browse their full range of products. They offer various eco-friendly cleaning, personal care, and household items.
Add Items to Cart: Select the products you wish to purchase and add them to your shopping cart, just as you would on any other e-commerce site.
Proceed to Checkout: When you’re ready to complete your purchase, navigate to the checkout page.
Apply the Discount Code: Look for a field labelled “Discount Code,” “Promo Code,” or similar. Enter ecostainable5 into this field and apply it to see your 5% discount reflected in the total.
Enter Referral Number (Optional but Recommended): If prompted for a “Referral from a consultant” or similar, enter 301871. This ensures Karen receives proper credit for the referral.
Consider Loyalty Membership: The Ecostainable site also advises signing up as a Tri Nature loyalty member for an additional 5% off. This is a separate step that you would undertake on the Tri Nature site (look for a “Become a Loyalty Member” link). This typically involves creating an account and potentially subscribing to their program.
Complete Purchase: Finalise your order by entering shipping details and payment information on the Tri Nature website.

Benefits of Using the Ecostainable Referral

Instant Savings: The ecostainable5 code provides an immediate 5% discount on your Tri Nature order.
Double Discount Potential: Combining the referral code with a Tri Nature loyalty membership can yield a total of 10% off your purchase, offering significant savings.
Support for Karen/Ecostainable: By using the affiliate link and referral number, you indirectly support Karen, acknowledging her past service and enabling her to continue her connection with the eco-friendly community through this new model.
Access to Trusted Products: Tri Nature is a known brand in the Australian eco-friendly space, ensuring you’re getting quality products.

How to Contact Ecostainable.com.au (Post-Closure)

Given that Ecostainable.com.au is no longer operating as a direct online store, the methods for contact have become streamlined and specific to its current role. The website clearly outlines how existing customers and those local to Lismore, VIC, can still get in touch for service. For general enquiries or new customers, the contact is now primarily via the linked Tri Nature website.

Direct Contact for Existing/Local Customers

The website explicitly states: “If you are an existing customer, or are local to me in Lismore (VIC), I am still servicing you! Please email me at [email protected] or call me on 0409787778.” This indicates a continuation of personalised service for a specific segment of their former customer base.

Email: [email protected] This is the primary written communication channel for direct service. It’s likely monitored by Karen directly.
Phone: 0409787778 For immediate or direct verbal communication, especially useful for discussing specific orders or needs for local pickups/deliveries.

Contact for General Inquiries / New Customers

For anyone else visiting the site who is not an existing or local customer, the primary form of “contact” with Ecostainable.com.au is its informational message and the redirect to Tri Nature.

Via Tri Nature: If your inquiry relates to products, orders, or loyalty programs, the correct avenue is to contact Tri Nature directly via their website (https://www.trinature.com/). Ecostainable.com.au is no longer handling these types of inquiries.
Affiliate Code Queries: If you have questions specifically about the ecostainable5 discount code or the referral number 301871, and these questions cannot be answered by Tri Nature’s FAQ or customer service, using the provided Ecostainable email ([email protected]) might be the most appropriate channel, though it’s still best to defer to Tri Nature for actual purchase-related issues.

Importance of Clear Communication

The direct and unambiguous contact instructions on Ecostainable.com.au are a significant positive. In many cases, when businesses close or transition, contact information can become obscure or non-existent, leading to customer frustration.

Minimising Frustration: By providing clear channels, Ecostainable.com.au manages customer expectations and directs them efficiently, even in its closed state.
Maintaining Relationships: The continued support for existing and local customers demonstrates a commitment to relationships built over the years, rather than a complete abandonment. This is a sign of ethical business practice.
Efficiency: Directing non-specific inquiries to Tri Nature ensures that Karen’s time is focused on the specific, limited services she continues to provide.

FAQ

How can I shop from Ecostainable.com.au now that it’s closed?

You cannot shop directly from Ecostainable.com.au anymore. The website has closed its direct online retail operations but redirects customers to Tri Nature.

Does Ecostainable.com.au offer a discount for Tri Nature?

Yes, Ecostainable.com.au provides an affiliate link and a discount code, ecostainable5, which gives you 5% off your purchase at Tri Nature’s website. Elthamwebdesign.com.au Review

Is the discount code for Tri Nature always available?

The Ecostainable.com.au website currently advertises the ecostainable5 discount code as available. However, affiliate partnerships can change, so it’s always best to verify on the Tri Nature website or Ecostainable.com.au itself for the most current information.

What is the referral number for Tri Nature from Ecostainable.com.au?

The referral number for Tri Nature from Ecostainable.com.au is 301871. You may need to enter this if prompted for a consultant referral.

Can I still get service from Ecostainable.com.au if I’m an existing customer?

Yes, if you are an existing customer or local to Lismore (VIC), you can still receive service by emailing [email protected] or calling 0409787778.

Why did Ecostainable.com.au close its online store?

Ecostainable.com.au closed its online store due to the high cost of shipping and its inability to compete directly with Tri Nature.

What kind of products does Tri Nature sell?

Tri Nature specialises in eco-friendly and naturally derived household cleaning products, personal care items, and other sustainable home essentials.

Are Tri Nature products ethical and sustainable?

Tri Nature is generally regarded as an ethical and sustainable brand, focusing on plant-derived ingredients, biodegradability, and environmentally responsible practices. You can check their website for specific certifications and product details.

How do I become a Tri Nature loyalty member?

You can become a Tri Nature loyalty member by visiting the Tri Nature website and looking for their “Become a Loyalty Member” or similar section. This typically involves signing up for their program.

Can I get an additional discount if I’m a Tri Nature loyalty member?

Yes, Ecostainable.com.au states that if you sign up as a Tri Nature loyalty member, you can receive an additional 5% off your order, on top of the 5% from the ecostainable5 code.

Is Ecostainable.com.au a legitimate website?

Yes, Ecostainable.com.au is a legitimate website. While it’s no longer an active e-commerce store, it clearly communicates its status and provides a legitimate referral pathway to Tri Nature.

What should I do if the Tri Nature link from Ecostainable.com.au doesn’t work?

If the link doesn’t work, you can manually navigate to https://www.trinature.com/ in your web browser. Remember to still use the ecostainable5 discount code at checkout. Seniorsphones.com.au Review

Are there any other eco-friendly alternatives to Ecostainable.com.au?

Yes, many other eco-friendly alternatives exist in Australia, such as Who Gives A Crap, Biome Eco Stores, Zero Co, Flora & Fauna, and The Clean Collective, among others.

Does Ecostainable.com.au have a physical store?

The website indicates that the owner, Karen, is still servicing local customers in Lismore (VIC) directly, suggesting a local, possibly non-storefront, direct service model rather than a traditional physical shop.

How long has Ecostainable.com.au been closed?

The exact date of closure isn’t specified on the homepage, but the message clearly states “WE ARE CLOSED” indicating it has been for some time.

Can I still use old gift cards or store credit from Ecostainable.com.au?

The website does not provide information on the validity of old gift cards or store credit. For existing customers, it would be best to directly email [email protected] to inquire about any outstanding credits.

Is it safe to buy from Tri Nature through the Ecostainable referral?

Yes, it is safe. You are ultimately making your purchase directly from the Tri Nature website, which operates its own secure e-commerce platform. Ecostainable.com.au merely directs you there.

Will Ecostainable.com.au ever reopen as a direct store?

The website’s message implies a permanent closure of its direct online retail operations, citing ongoing challenges with shipping costs and competition. There is no indication of plans to reopen.

How can I verify the ethical claims of Tri Nature?

You can visit Tri Nature’s official website for information on their ingredients, manufacturing processes, and sustainability commitments. Independent ethical consumer guides like Ethical.org.au may also provide ratings and reviews for Tri Nature.

Is the 5% discount from Ecostainable.com.au applicable to all Tri Nature products?

The website states “save 5% when you use our affiliate link – ecostainable5 at the checkout,” which typically means it applies to most, if not all, products on the Tri Nature site, unless specific exclusions are mentioned on Tri Nature’s terms and conditions.

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