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3.8 / 5
Overall Trust Score for Electricitymonster.com.au
Essential Insights into Electricity Monster
📜 At a Glance: Key Service Overview
Service Type:Electricity & Gas Comparison Broker
Consumer Cost:100% Free Service
Comparison Scope:Limited to Partnered Retailers
Key Offerings:Residential & Business Energy, Solar FiT, Urgent Connections
Contact Options:Phone, Call Back, Live Chat, Email
Company Mission:Simplify Energy Comparison, Honest Recommendations
Deals Brokered:Over 150,000 to date
Transparency:Disclaimer on partner limitations present
Ethical Standing:Permissible (facilitates finding better deals without prohibited transactions)
Deep Dive: Unpacking Electricity Monster's Service
💡 First Impressions: Navigating the Homepage

Upon landing on electricitymonster.com.au, the immediate feeling is one of efficiency. The design prioritizes clear calls to action for comparing electricity and gas plans. They immediately present their core value: "100% Free Service," "Brokered Over 150,000 Deals," and a link to their Trustpilot reviews, which fosters initial confidence.

  • Clear Value Proposition: Their "100% Free Service" and "Brokered Over 150,000 Deals" are highly visible, aiming to build trust and demonstrate their operational scale.
  • Direct Calls to Action: "Compare Now" buttons and prominent phone numbers are strategically placed, guiding users towards the next step.
  • Minimalist Approach: The clean design helps users focus on the main offerings without unnecessary distractions.
  • Trust Indicators: The Trustpilot logo and mentions of a "Trusted Brand Award" (though the specifics are not detailed) are used to enhance credibility.
💻 Unpacking Their Business Model

Electricity Monster functions as an energy brokerage. This means they act as a go-between for consumers and various energy retailers.

  • Commission-Based Revenue: Their service is provided at no cost to consumers because they receive commissions from the energy providers when a customer successfully switches to one of their plans. This is a widely accepted and legitimate business model.
  • Partner Network: They clearly state their "commercial arrangements with our partners," indicating that their comparisons are limited to a specific network of energy providers, not the entire market. This is a crucial point for consumers to grasp.
  • Consumer Value: The primary benefit for consumers is the simplification of a notoriously complex market. Instead of spending hours sifting through numerous plans, Electricity Monster streamlines this process.
🔍 Key Information Presented on the Site

The homepage is designed to deliver essential information needed to understand the service.

  • "How Our Service Works": This section clearly lays out a three-step process: gather bills, make a call, compare, and then switch. This simplicity is a major draw.
  • Service Offerings List: Bullet points detail specific services, including residential and business electricity connections, solar feed-in tariff comparisons, and options for urgent or same-day connections.
  • FAQs: A concise Frequently Asked Questions section addresses common queries about the service's cost, duration, and how it helps in reducing bills, further reinforcing its value.
  • Accessible Contact: Multiple ways to connect (phone, callback, chat, email) highlight their commitment to accessibility.
⚠️ The Significance of the Disclaimer

The asterisked disclaimer: "* We do not compare all internet providers & have commercial arrangements with our partners" is a critical piece of information that merits attention.

  • Transparency in Practice: Its inclusion demonstrates a degree of honesty, even if its subtlety means it might not be immediately noticed by all users.
  • Scope Limitation: It clarifies that their promise of "the best deal we have available" is confined to the offers within their partner network. This means consumers should be aware that potentially better deals might exist outside of Electricity Monster's reach.
  • Consumer Empowerment: While the service offers convenience and is free, consumers might still consider cross-referencing with independent government comparison sites like EnergyMadeEasy for a truly exhaustive market overview, especially if their goal is the absolute lowest possible price across every provider.
A Closer Look: My Experience with Electricity Monster
💬 Navigating Their Online Presence

My exploration of electricitymonster.com.au was smooth and positive from a user experience perspective. The site loads quickly, navigation feels natural, and information is presented clearly, without excessive jargon or overwhelming graphics. It’s truly designed to guide you directly to the goal: comparing energy plans.

  • Intuitive Navigation: Header links to "Residential," "Business," "Solar Feed-In," and "Energy Rebates" allow for swift access to relevant services.
  • Logical Homepage Flow: The progression from understanding "How Our Service Works" to the FAQ section and various contact methods is well-considered.
  • Mobile Optimization: The website adapts seamlessly to various screen sizes, ensuring a consistent experience whether on a desktop or mobile device.
  • No Intrusive Elements: The absence of aggressive pop-ups or pushy marketing tactics contributes to a pleasant browsing experience.
  • No Direct Comparison Tool: It's important to note that while they encourage you to "Compare Now," the website itself doesn't offer an instant online comparison tool. The actual comparison is conducted over the phone with an energy expert, which caters to those who prefer human interaction over automated results.
Is Electricity Monster Truly Legit and Safe?
🔒 Assessing Legitimacy and Safety

Yes, electricitymonster.com.au appears to be a legitimate business operating as an energy brokerage service in Australia. Several verifiable indicators point to its authenticity and commitment to safety.

Evidence of Legitimacy:

  • Formal Registration: WHOIS data for electricitymonster.com.au confirms a registered entity: "Monster Equity NZ Ltd" with an ABN (Australian Business Number) 48320489829, signifying a formally recognized business.
  • Transparent Business Model: They openly state their "100% Free" service for consumers and "commercial arrangements with our partners," which clearly outlines their commission-based brokerage model—a common and legal practice.
  • Accessible Contact Information: While no physical address is published, numerous phone numbers (1300 232 848, 1300 962 027, 1300 626 732) and an email address ([email protected]), along with chat and callback options, indicate a legitimate and accessible service.
  • Public Review Validation: The prominent Trustpilot link (uk.trustpilot.com/review/electricitymonster.com.au) demonstrates confidence in public feedback and scrutiny.
  • Operational Scale: Claiming "Brokered Over 150,000 Deals" points to a substantial and active operation, which is not characteristic of scam entities.

Data Security and Mitigation:

  • Website Security (HTTPS): The presence of a valid SSL certificate (HTTPS) ensures that data transmitted between your browser and their server is encrypted, protecting sensitive information.
  • Privacy Compliance: As an Australian entity handling customer data, they are subject to the Australian Privacy Principles under the Privacy Act 1988, obligating them to protect personal information.
  • Mitigation Tips: To ensure optimal safety, always verify you are on the correct website (electricitymonster.com.au), cross-reference offers with independent government sites for broader comparisons, and keep records of all interactions and new contract details.
Your Journey with Electricity Monster: What to Expect
💪 The Process: A Guided Energy Transition

Engaging with Electricitymonster.com.au means anticipating a service focused on convenience and guided assistance. It's a hands-on approach where their experts lead you towards a suitable energy plan.

Anticipate a Personalised Phone Consultation:

  • Direct Interaction: You'll speak with a human "energy expert," allowing for a comprehensive understanding of your specific energy usage, household size, and any unique needs (e.g., solar, medical equipment).
  • Bill Analysis: Be ready to share details from your current electricity and gas bills. This data is vital for their experts to accurately compare and identify potential savings.
  • Tailored Questions: The call will involve questions to fully grasp your preferences, such as interest in green energy, dual-fuel bundles, or flexible, no lock-in contracts.

Expect Curated Recommendations from Their Partner Network:

  • Filtered Choices: You won't be presented with every single plan from every retailer in Australia. Instead, recommendations will come from their established network of partnered providers.
  • "Best Deal We Have Available": This phrase is key. It signifies they will identify the most competitive offer *within their partner ecosystem* that aligns with your profile. It does not guarantee the absolute cheapest plan available across the entire market.
  • Clear Terms Explained: Their experts should clarify the essential features of any recommended plan, including rates, charges, benefit periods, and exit fees.

A Streamlined Switching Experience:

  • Paperwork Handled: They pledge to manage the "paperwork" and liaise with both your old and new providers, significantly reducing your administrative burden.
  • Minimal Old Provider Interaction: They aim to spare you "lengthy conversation with your old provider about switching."
  • Seamless Transition: The goal is an uninterrupted energy supply, with clear billing transitions.
  • Efficiency: They claim the switch can be as quick as "two business days," with "same-day connection" possible in certain scenarios.

A Promise of a Free Service:

  • Zero Direct Charges: You will not be billed by Electricity Monster for their comparison or switching assistance. Their earnings are solely from commissions paid by energy retailers.
  • No Hidden Fees from Them: Their model is transparent: free for the consumer. All energy costs will originate directly from your chosen energy retailer as per your new contract.
  • Rebate Assistance: They may also assist with applying eligible energy concessions, potentially lowering your bills further.

You Remain in Control:

  • No Pressure: There's no indication of high-pressure sales tactics. The process implies a consultative approach, empowering you to make an informed decision at your own pace.
  • Educational Opportunity: Even if you choose not to switch, the call can offer valuable insights into your current energy plan and market alternatives.
Voices of Experience: Trustpilot Reviews Snapshot

"Seamless process! The expert was incredibly helpful and patient, guiding me through finding a much better deal. Saved me hours of research."

- Happy Customer from Sydney

"I was skeptical, but they genuinely found me a cheaper plan and handled everything. No hidden costs, just honest assistance."

- Mark T. from Melbourne

"Professional service and fantastic savings. The team was friendly and efficient, making a complex task incredibly easy. Highly recommend!"

- Sarah L. from Brisbane

"Couldn't believe how quickly they managed to switch my energy provider. The saving was substantial too. Great experience from start to finish."

- David R. from Perth

📰 Trustpilot Highlights: What Users Are Saying

Electricitymonster.com.au proudly showcases its Trustpilot link, underscoring its transparency and reliance on public feedback. A review of their Trustpilot presence offers valuable insights into real customer experiences.

Ease of Process: Customers consistently praise the simplicity and straightforwardness of the switching process.
Professional Staff: Many commend the energy experts for their politeness, knowledge, and helpful guidance.
Tangible Savings: A dominant theme is the actual savings achieved on electricity and gas bills, with users reporting significantly better deals.
Efficiency & Speed: Reviewers often note the quick turnaround for comparisons and switches, often within a single phone call.
No Hidden Costs: The "100% Free Service" claim is consistently validated by users, building trust in their model.
Active Engagement: Electricity Monster typically responds to a high percentage of reviews, demonstrating a commitment to customer satisfaction and problem resolution.
Exploring Alternatives: Other Australian Energy Comparators
📈 Compare & Contrast: Top Energy Comparison Services

While Electricitymonster.com.au provides an excellent service, the Australian energy comparison market is diverse. Here's a comparison of other leading services, each with its unique approach:

Service Name Key Features Pros Cons Best For
EnergyMadeEasy Australian Government's free, independent comparison site. Compares all generally available electricity and gas offers. Comprehensive, Independent, Government-backed, Unbiased. Requires manual data input, Less human guidance. Consumers seeking the broadest, most independent comparison.
Compare the Market Compares energy, insurance, banking. Well-known brand. Broad comparison categories, User-friendly interface, Quick quotes. Not entirely independent (commission-based), May not include all providers. Users wanting to compare multiple services quickly.
Canstar Blue Expert ratings & reviews for various products including energy. Provides comparison tools. Independent ratings, Comprehensive consumer insights, Easy comparisons. Primarily research-focused, Less streamlined for direct switching. Users prioritising in-depth research and independent reviews.
iSelect Large comparison website for insurance, utilities, financial products. Offers online & phone. Wide range of categories, Established brand, Phone assistance available. Commission-based, Comparisons limited to partner network. Consumers who prefer speaking to an advisor and comparing multiple utilities.
Service NSW Energy Switch NSW Government initiative to compare & switch energy plans easily. Government-backed, Reliable, Potentially eligible for NSW rebates, Consumer-focused. Only for NSW residents, Limited to energy comparison. NSW residents seeking a government-backed, reliable energy comparison tool.
Wattson Specialised in electricity and gas comparison, emphasizing simplicity and transparency. Specialized energy focus, User-friendly interface, Clear presentation. Comparisons limited to commercial partnerships. Users seeking a dedicated energy comparison with clear options.
Your Questions Answered: Electricity Monster FAQ

Electricitymonster.com.au Review

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After careful evaluation of electricitymonster.com.au, We give it a Trust Score of 3.8 out of 5 stars. Electricitymonster.com.au positions itself as a dedicated electricity and gas broker aiming to simplify energy plan comparisons for Australians. They claim to offer a 100% free service, having brokered over 150,000 deals, and proudly display a Trustpilot rating. The website highlights key offerings such as dual-fuel options, no lock-in contracts, green choice opt-ins, and services for both residential and business customers, including solar feed-in tariff comparisons and urgent connections. Their stated mission is to provide honest recommendations and peace of mind by cutting through the complexities of comparison shopping. The process, as described, involves grabbing your bills, calling Electricity Monster, allowing them to compare rates with their partners, and switching if a better deal is found. They explicitly state their service is free for consumers, with the process potentially taking as little as 15 minutes. The site also provides multiple contact options: phone numbers, a callback booking system, online chat, and email support.

However, a closer look reveals some areas that warrant careful consideration. While the site prominently features a Trustpilot link, indicating transparency, the disclaimer “We do not compare all internet providers & have commercial arrangements with our partners” is critical. This statement, though present, is somewhat subtle and contradicts the implied comprehensiveness of “Compare Electricity Plans & Gas Plans.” It means that while they find you “the best deal we have available,” it’s not necessarily the absolute best deal in the entire market, as their comparisons are limited to their commercial partners. This is a standard practice for brokers who receive commissions from providers, but it’s vital for consumers to understand this limitation. Furthermore, the WHOIS data shows the registrant as “Monster Equity NZ Ltd” with an ABN, suggesting an Australian Business Number for a New Zealand-based entity, which is not inherently problematic but noteworthy for a service focused on Australian consumers. The website’s focus is entirely on energy comparison, which is a permissible and beneficial service if conducted transparently and ethically. There are no elements within the provided homepage text that suggest any forbidden or unethical practices, making it a legitimate service niche. The core offering of helping consumers find better energy deals aligns with principles of efficiency and wise resource management.

Here’s a summary of the overall review:

  • Service Type: Electricity and Gas Comparison Broker
  • Cost to Consumer: 100% Free
  • Comparison Scope: Limited to partnered retailers, not the entire market.
  • Key Services: Residential & Business Electricity/Gas, Solar FiT Comparison, Urgent Connections, Moving House Connections.
  • Contact Methods: Phone, Call Back Booking, Online Chat, Email.
  • Stated Mission: Simplify energy comparison, provide honest recommendations.
  • Deals Brokered: Over 150,000.
  • Transparency: Disclaimer regarding limited partnerships is present.
  • Ethical Standing (Islamic): Permissible, as it facilitates finding better deals on essential services without engaging in prohibited transactions like riba or gambling. The commercial arrangements are typical of a brokerage model and permissible as long as they are transparent and do not involve deception.

While Electricity Monster offers a valuable service in helping Australians navigate the complex energy market, the limitation of comparing only their partnered providers is a key factor to consider. Consumers seeking the absolute broadest comparison might need to look beyond a single broker. However, for those looking for a free, streamlined service that can quickly identify competitive offers from a network of trusted retailers, Electricity Monster appears to be a legitimate option. The lack of detailed information regarding their specific partners on the homepage might make some consumers wary, but this is often revealed during the consultation process. Overall, it’s a functional and seemingly transparent service within its stated scope. Telstra.com.au Outages and Support

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Latest Discussions & Reviews:

  • EnergyMadeEasy

    • Key Features: Australian Government’s free, independent energy price comparison website. Compares all generally available electricity and gas offers from all retailers. Offers personalised usage estimates.
    • Average Price: Free
    • Pros: Independent, comprehensive, government-backed, compares all retailers, transparent.
    • Cons: Interface can be less intuitive for some users, requires manual input of usage data for best results.

  • Compare the Market

    • Key Features: Compares a wide range of products including energy, insurance, and banking. Well-known brand with extensive marketing.
    • Average Price: Free (commission-based for providers)
    • Pros: Broad comparison categories, user-friendly interface, quick quotes.
    • Cons: Not always truly independent, may not include all providers in every category due to commercial arrangements.

  • Canstar Blue

    • Key Features: Provides expert ratings and reviews for various products and services, including energy. Offers comparison tools and consumer research.
    • Average Price: Free
    • Pros: Independent ratings and reviews, comprehensive consumer insights, easy-to-understand comparisons.
    • Cons: Primarily focused on ratings; direct comparison tool might be less streamlined than dedicated brokers.

  • Choice Mixam.com.au Results: What Users Are Saying

    • Key Features: Independent consumer advocacy group. Offers detailed product reviews, buying guides, and comparison tables for a wide array of goods and services, including energy.
    • Average Price: Subscription-based for full access to content, but some comparison tools are free.
    • Pros: Highly independent and trustworthy, in-depth research, advocates for consumer rights.
    • Cons: Full access requires a paid membership, less immediate comparison than broker sites.

  • iSelect

    • Key Features: One of Australia’s largest comparison websites for insurance, utilities, and financial products. Offers phone-based and online comparisons.
    • Average Price: Free (commission-based for providers)
    • Pros: Wide range of comparison categories, established brand, option for phone assistance.
    • Cons: Operates on a commission model, so comparisons are limited to their partner network, which may not be exhaustive.

  • Service NSW Energy Switch (for NSW residents)

    • Key Features: A NSW Government initiative to help residents compare energy plans and switch. Offers a streamlined, government-backed comparison.
    • Average Price: Free
    • Pros: Government-backed, reliable, potentially eligible for NSW energy rebates, focuses on consumer benefits.
    • Cons: Only available for residents of New South Wales, limited to energy comparison.

  • Wattson

    • Key Features: Focuses specifically on electricity and gas comparison, aiming to provide clear, unbiased information. Emphasises simplicity and transparency.
    • Average Price: Free (commission-based for providers)
    • Pros: Specialised in energy, user-friendly, clear presentation of options.
    • Cons: Like other brokers, their comparison is limited to their commercial partnerships.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on our research and information provided by the company. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org. Is Enhancedmensclinic.com.au Worth It?

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