Gardenshed.com.au Review

Based on looking at the website, Gardenshed.com.au appears to be a legitimate online retailer specialising in garden sheds and related outdoor storage solutions in Australia. They offer products from various well-known Australian brands like EasyShed, Absco, and Spanbilt, directly from the factory. While the site provides a good overview of their products and services, there are some areas where they could improve to enhance trust and transparency for the user.

Overall Review Summary:

Product Range: Extensive, covering various sizes, materials (steel, plastic, timber), and types (garden sheds, aviaries, bike sheds, pool pump covers, workshops, garages).
Brands Offered: EasyShed, Absco, Spanbilt, and Palram – reputable Australian manufacturers.
Pricing: Clear display of prices with sales and discounts visible.
Shipping Information: Free home delivery for metro areas, flat rate/quote for other areas, free depot delivery to over 50 depots. Specifics for each brand’s delivery are highlighted in a comparison table.
Contact Information: Phone number (1800 848 952) and a “Contact Us” page are available.
Installation Services: Offers installation services in Sydney, Brisbane, and Melbourne, along with options for custom timber bases or concrete.
Warranty Information: Mentions “huge warranty” for EasyShed products, but specific warranty details for all brands aren’t immediately prominent on the homepage.
Returns Policy: A “Shipping & Returns” link is provided, which is crucial for consumer confidence.
Customer Reviews: Individual product pages display review counts (e.g., “8 Reviews”), indicating some level of customer feedback is present, but overall site reviews are not readily visible on the homepage.
Terms and Conditions: Not explicitly linked or highlighted on the homepage, which is a significant omission for a trusted e-commerce platform.
Security Information: No prominent display of security badges (e.g., SSL certificate, payment security) on the homepage.
Company Registration Details: No ABN (Australian Business Number) or formal company registration details are visible, which is standard practice for legitimate businesses in Australia.

While Gardenshed.com.au offers a solid product range and services, the absence of easily accessible Terms and Conditions, clear security information, and company registration details on the homepage raises some questions about their commitment to full transparency, which is a key element for building trust with consumers.

Best Alternatives for Garden Sheds & Outdoor Storage:

For those seeking robust and ethical alternatives for garden sheds and outdoor storage in Australia, consider these reputable options:

Bunnings Warehouse
- Key Features: Australia’s largest hardware retailer, offering an immense range of garden sheds from various brands, including Absco, EasyShed, and Spanbilt. Provides options for delivery, in-store pickup, and often has assembly services or recommendations. Excellent customer support and a strong physical presence.
- Price: Varies widely based on size, material, and brand, from budget-friendly options to high-end custom solutions.
- Pros: Highly reputable, extensive product range, competitive pricing, easy returns, readily available stock, physical stores for inspection.
- Cons: Can be overwhelming with choices, assembly usually required (unless paid for).
Stratco
- Key Features: Australian-owned company with a strong focus on outdoor living and home improvement. They offer a comprehensive range of quality sheds, carports, and patios. Known for durable steel products and customisation options.
- Price: Generally mid-to-high range, reflecting the quality and customisation available.
- Pros: High-quality, durable products, strong Australian manufacturing focus, customisation options, good customer service, installation guides available.
- Cons: Higher price point for some products, can require professional installation for larger structures.
Shedstore Australia
- Key Features: An online retailer specialising exclusively in garden sheds and outdoor storage from multiple brands. They often have competitive pricing and a user-friendly website for browsing.
- Price: Competitive, with frequent sales and promotions.
- Pros: Specialised focus, wide selection of brands, often offers good deals, convenient online shopping.
- Cons: No physical presence for viewing products, reliance on online reviews for product quality.
EasyShed
- Key Features: Direct-from-manufacturer option for EasyShed products, which are known for their ScrewSAFE® technology for easy assembly and strong warranties. Australian-made steel sheds designed for tough conditions.
- Price: Directly from the manufacturer, often with special online deals.
- Pros: Australian-made, strong warranty, easy assembly, direct manufacturer support.
- Cons: Limited to one brand’s products, delivery costs can vary depending on location.
Absco Sheds
- Key Features: Another prominent Australian shed manufacturer, known for their SNAPTiTE assembly system, which aims to reduce assembly time. Offers a wide range of steel sheds.
- Price: Varies depending on size and model, competitive within the Australian market.
- Pros: Australian-made, innovative assembly system, good product range, durable steel construction.
- Cons: Primarily focuses on steel sheds, may not have as many material options as broader retailers.
Amazon Australia – Garden Sheds
- Key Features: While not a specialised shed retailer, Amazon Australia carries a variety of smaller garden sheds, storage boxes, and accessory brands. Good for comparing prices and finding niche solutions.
- Price: Varies significantly based on seller and product.
- Pros: Wide variety, competitive pricing from various sellers, customer reviews available, quick delivery for Prime members.
- Cons: Less specialised support, quality can vary between sellers, not ideal for very large or custom sheds.
Gumtree Australia – Garden Sheds
- Key Features: A classifieds website for buying and selling new and used items. You can find local sellers offering new sheds, used sheds, or even custom-built options.
- Price: Varies greatly; can be very economical for used sheds or competitive for new ones from small businesses.
- Pros: Potential for great deals on used items, supports local sellers, allows for negotiation.
- Cons: No consumer protection like traditional retailers, quality control is up to the buyer, can be time-consuming to find what you need.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Gardenshed.com.au Review & First Look

When you first land on Gardenshed.com.au, the immediate impression is one of a dedicated shed retailer. They quickly highlight key selling points like “EasyShed min. 40% Off & $69 Triple Upgrade – Plus FREE Home Delivery for Metro areas*.” This is a smart move, as discounts and free delivery are big motivators for online shoppers. The site’s primary focus is clearly stated: “Australian made Garden Sheds – Direct from the Factory.” This direct-from-factory model suggests potentially competitive pricing by cutting out intermediaries.

Initial User Experience and Navigation

The navigation menu is quite comprehensive, breaking down garden sheds by size (1 Metre Sheds, 2 Metre Sheds, etc.) and by model (Eco Shed, Premier, Sliding Door Sheds, etc.). This makes it easy for a user to quickly narrow down their options based on their specific needs. There are also distinct categories for “Garages,” “Aviary,” “Extra Tall,” and “Installation,” indicating a wide range of offerings beyond just standard garden sheds. The “Quick Shed Finder” is a thoughtful addition that could help users filter through the extensive catalogue.

Prominent Features and Offerings

The homepage immediately showcases various shed types, brands, and deals. You’ll find specific products listed with prices and review counts, like the “EasyShed Garden Shed 1.50m x 0.78m” starting from $308.00. This provides a tangible sense of what’s available. A clear banner for “Clearance Sale (save $$)” also draws attention to discounted items, catering to budget-conscious buyers. The promise of “customer friendly service” and “weather proof” products are highlighted, aiming to build confidence in the product’s durability and the company’s support.

Gardenshed.com.au Features

Gardenshed.com.au comes with a suite of features designed to simplify the shed-buying process for Australian consumers. From a broad product catalogue to specific brand comparisons, the site aims to provide a comprehensive experience.

Extensive Product Range

The website boasts a vast array of sheds, categorized meticulously. Users can filter by:

Size: Ranging from compact 1-metre sheds perfect for small spaces to expansive 7-metre sheds suitable for larger storage needs.
Model: This includes specific designs like “Eco Shed,” “Premier,” “Narrow Space Shed,” “Sliding Door Sheds,” “Space Saver,” “Economy,” “Highlander,” “WorkShop,” “Utility,” “Aviary,” “Timber Sheds,” “Plastic Sheds,” “Bike Shed,” “Pool Pump Cover,” and “Regent.” This variety caters to diverse functionalities and aesthetic preferences.
Material: Options include steel and plastic, with a separate category for timber sheds, allowing users to choose based on durability, maintenance, and look.

Brand Comparison and Transparency

One notable feature is the “Compare Australian Shed Brands” table. This provides a quick, side-by-side comparison of key attributes for Absco, EasyShed, and Spanbilt, including:

Made: All three are proudly “Australia” made.
Steel Thickness: 0.35mm for Absco and EasyShed, 0.25mm for Spanbilt. This detail is crucial for assessing durability.
Home Delivery: Flat Rate $99* for Absco, Free Metro (otherwise Quote) for EasyShed, and Flat Rate $99 (>$ for far remote) for Spanbilt. This helps manage delivery expectations.
Dispatch Times: 2-4 Weeks for Absco, 1-2 Weeks for EasyShed, and 3-5 Days for Spanbilt. This is vital for planning.
Wind Rating: N2 (147km/h)* for Absco, N1 for EasyShed, Region A, Region B & Region C for Spanbilt. This information is critical for compliance and safety in different Australian regions.

Installation Services and Support

Beyond selling sheds, Gardenshed.com.au offers a practical solution:

On-site Installation: They have their “Own – Garden Shed Installers in Sydney, Brisbane & Melbourne.” This provides a valuable service for those who prefer professional assembly, eliminating the hassle of DIY.
Base Options: They also offer “Custom Timber Base or Concrete options,” which demonstrates an understanding of the full installation process and potential customer needs. This level of service enhances the overall value proposition.

Gardenshed.com.au Pros & Cons

Alright, let’s break down what’s working well for Gardenshed.com.au and where they might need to tighten up their game. It’s about getting the full picture before you commit.

The Upsides: What Gardenshed.com.au Gets Right

Australian-Made Focus: This is a huge win for many Aussie buyers. The emphasis on “Australian made Garden Sheds – Direct from the Factory” from brands like EasyShed, Absco, and Spanbilt resonates with supporting local industry and often implies better quality and suitability for local conditions.
Comprehensive Product Range: Seriously, they’ve got sheds for days. From tiny 1-metre units to massive 7-metre ones, plus speciality options like aviaries, bike sheds, and pool pump covers. This variety means most people will find something that fits their specific needs.
Direct-from-Factory Model: This could mean sharper prices, as they’re cutting out middlemen. It’s a lean operation, which theoretically passes savings onto the customer.
Transparent Brand Comparison: The table comparing Absco, EasyShed, and Spanbilt is a smart, user-friendly feature. It lays out crucial details like steel thickness, delivery specifics, and wind ratings side-by-side, empowering customers to make informed decisions.
Local Installation Services: Offering installation in Sydney, Brisbane, and Melbourne is a massive convenience. For many, putting up a shed is a daunting task, so having professional help available is a big plus. The mention of custom base options also adds to the holistic service.
Clear Sale Information: Discounts and free delivery offers (for metro areas) are prominently displayed. This immediately grabs attention and highlights potential savings, which is always a good thing.
Dedicated Contact Information: A clear phone number (1800 848 952) and a “Contact Us” page are crucial for customer support and trust. It shows they’re reachable.

The Downsides: Areas for Improvement

Lack of Prominent Terms and Conditions: This is a big one. For any e-commerce site, having a clear, easily accessible link to comprehensive Terms and Conditions on the homepage is non-negotiable for building trust. It outlines customer rights, responsibilities, and how disputes are handled. Its absence is a red flag in terms of transparency.
Missing Security Information: There’s no obvious display of security badges or information about payment gateway security (e.g., SSL certificates, PCI DSS compliance). In today’s digital landscape, users want reassurance that their personal and financial data are protected. This is a common feature on trusted online stores.
No Visible Company Registration Details: While they claim to be Australian-made and direct from the factory, the absence of an ABN (Australian Business Number) or formal company registration details on the homepage is unusual for a legitimate business. This information usually provides an additional layer of verification.
Generalised Warranty Claims: While they mention “huge warranty” for EasyShed, specific warranty durations and conditions for all brands aren’t immediately clear on the homepage. More precise information would be beneficial for customer confidence.
Limited Customer Reviews Visibility (Site-wide): While individual products show review counts, there isn’t a readily apparent section for overall site reviews or testimonials from independent platforms like Trustpilot or Google Reviews. This makes it harder for new customers to gauge overall customer satisfaction with the business itself.
Potential for Hidden Delivery Costs: While free metro delivery is highlighted, the asterisk implies conditions. The brand comparison table clarifies some aspects, but users might still find themselves surprised by “flat rate” or “far remote” costs deeper into the purchasing process if they don’t read carefully.
Dated Website Design: The website’s aesthetic feels a bit dated compared to modern e-commerce platforms. While functionality seems okay, a more contemporary design could enhance user experience and convey a more professional image.

Gardenshed.com.au Alternatives

If Gardenshed.com.au doesn’t quite hit the mark for your shed needs, or you just want to explore other options, Australia has a solid market for garden sheds and outdoor storage. Here are some top-notch alternatives that offer reliability, variety, and often, strong customer service.

Why Explore Alternatives?

Even if a site seems decent, comparing it with other established players is always a smart move. Different retailers might offer better deals, unique product lines, or more favourable delivery/installation terms. Sometimes, having a physical store to inspect the product or a more streamlined online experience can make all the difference. Eglobaldigitalcameras.com.au Review

Top Alternatives:

Bunnings Warehouse
- Overview: Australia’s go-to for all things DIY and hardware. They stock an enormous range of garden sheds from all major brands, often with competitive pricing.
- Key Features: Wide selection of brands (Absco, EasyShed, Spanbilt, Durabuilt, etc.), options for home delivery or in-store pickup, dedicated shed displays in larger stores, and often offer or recommend assembly services. Their sheer volume of stock means good availability.
- Pricing: Variable, from budget-friendly plastic sheds to premium steel structures. Often have sales and promotions.
- Pros: Highly reputable, physical stores for product viewing, extensive product range, strong return policy, reliable customer service.
- Cons: Can be overwhelming, assembly usually required (unless paid for), delivery fees can apply.
Stratco
- Overview: An Australian company with a long history in outdoor structures. They’re known for quality, durable steel sheds, carports, and patios, focusing on Australian conditions.
- Key Features: Strong focus on steel products, often with higher gauge steel for durability, customisation options for some models, and a network of physical stores across Australia. Good reputation for long-lasting products.
- Pricing: Generally mid-to-high range, reflecting their quality and construction.
- Pros: High-quality and durable products, Australian-owned and manufactured, good customer service, provide detailed installation guides.
- Cons: Can be more expensive than budget options, larger sheds may require professional installation, product range might be narrower than a general hardware giant.
Shedstore Australia
- Overview: An online-focused retailer that specialises in sheds from various Australian manufacturers. They aim to be a one-stop shop for outdoor storage solutions.
- Key Features: User-friendly website with detailed product specifications, often offers free or discounted delivery, and carries a wide range of popular brands. They focus on providing a seamless online purchasing experience.
- Pricing: Often very competitive due to their online-only model, with regular sales.
- Pros: Specialised focus, wide selection of brands and models, competitive pricing, convenient online shopping, good product information.
- Cons: No physical stores for viewing products, reliance on online customer support, delivery times can vary.
EasyShed
- Overview: The official website for EasyShed, one of the brands sold on Gardenshed.com.au. Buying direct can sometimes offer specific benefits or exclusive deals.
- Key Features: Known for their unique ScrewSAFE® technology for easier assembly, robust Australian-made steel construction, and strong warranties. They focus on durable, DIY-friendly sheds.
- Pricing: Direct from the manufacturer, often with exclusive online promotions.
- Pros: Direct manufacturer support, Australian-made with strong warranties, easy assembly, good range of sizes and colours within their brand.
- Cons: Only offers EasyShed brand products, delivery costs can vary based on your location and specific promotions.
Absco Sheds
- Overview: Another major Australian shed manufacturer, offering their products directly through their official site. Absco is widely recognised for its quality steel sheds and innovative assembly systems.
- Key Features: Features the SNAPTiTE assembly system designed for quick and easy setup without screws, a comprehensive range of steel sheds for various purposes (garden, utility, workshops), and an emphasis on Australian manufacturing standards.
- Pricing: Competitive within the market for steel sheds, available directly.
- Pros: Australian-made, durable steel products, user-friendly assembly, strong reputation, good product support.
- Cons: Primarily focuses on steel sheds, fewer options for other materials like plastic or timber, delivery costs vary.
Spanbilt
- Overview: An Australian-owned and operated company producing a broad range of steel outdoor storage solutions. They focus on strength, security, and smart design.
- Key Features: Offers a variety of shed models including workshops, garages, and compact garden sheds, often with features like wider doors and reinforced frames. They pride themselves on strong, secure, and cyclone-rated options.
- Pricing: Competitive, direct from the manufacturer, with various models to suit different budgets.
- Pros: Australian-made, strong and secure designs, good range of sizes and types, often feature cyclone upgrade options.
- Cons: Primarily steel products, aesthetic options might be limited compared to wider retailers.
Kogan.com – Garden Sheds
- Overview: A large Australian online retailer that includes a variety of outdoor storage products in its extensive catalogue. While not a specialist, they can offer competitive pricing on certain models.
- Key Features: Broad product range that changes regularly, often featuring various brands and imported options. Known for frequent sales and deals across their entire platform.
- Pricing: Generally competitive, with a focus on value.
- Pros: Competitive pricing, frequent sales, wide variety of items available on one platform, convenient online shopping.
- Cons: Not a specialist, customer service for sheds might be less in-depth, product quality can vary more widely due to diverse suppliers.

How to Check Gardenshed.com.au’s Legitimacy

When you’re dealing with an online retailer, especially for a significant purchase like a shed, it’s wise to do your due diligence. For Gardenshed.com.au, there are several key indicators you can look for to gauge its legitimacy and ethical standing.

Verify Contact Information

A trustworthy website should have clear and accessible contact details. Gardenshed.com.au provides a phone number (1800 848 952) and a “Contact Us” page.

Actionable Step: Try calling the provided number during business hours to see if it connects to a live person or a professional answering service. This indicates a genuine customer service presence.
Red Flag: If the number is disconnected, goes to voicemail indefinitely, or if emails sent via the contact form receive no response, it’s a significant concern.

Look for Physical Address and ABN

Legitimate Australian businesses typically display their ABN (Australian Business Number) and, often, a physical address. This allows you to cross-reference their registration with government databases. Centralcoastmobileautomotiverepairs.com.au Review

Actionable Step: Search the website for an ABN, usually found in the footer, “About Us” page, or “Contact Us” section. Then, use the ABN Lookup tool on the Australian Business Register (ABR) website (https://abr.business.gov.au/) to verify the business name and registration status.
Red Flag: If an ABN is absent or if the registered details don’t match the website’s claims (e.g., a different business name, or the ABN is for an entirely unrelated entity), proceed with extreme caution. The Gardenshed.com.au homepage does not prominently display an ABN, which is a point of concern.

Review Customer Feedback and Testimonials

Independent reviews provide an unbiased perspective on a business’s reliability, product quality, and customer service.

Actionable Step: Search for “Gardenshed.com.au reviews” on external platforms like Google Reviews, Trustpilot, ProductReview.com.au, or even social media. Look for consistent patterns in positive or negative feedback. While the site shows review counts for individual products, seek out independent site-wide reviews.
Red Flag: A complete absence of reviews, an overwhelming number of generic five-star reviews (which can be faked), or a significant number of complaints about non-delivery, poor product quality, or non-responsive customer service are major warning signs.

Check Website Security (SSL Certificate)

For any online transaction, website security is paramount. A secure website uses an SSL certificate to encrypt data exchanged between your browser and the server.

Actionable Step: Look for “https://” in the website’s URL (instead of “http://”) and a padlock icon in the browser’s address bar. Clicking the padlock usually provides details about the certificate’s validity.
Red Flag: If the site lacks an SSL certificate (i.e., it’s “http://” or shows a “Not Secure” warning), it’s a huge risk for your personal and financial information.

Examine Policies: Shipping, Returns, and Privacy

Clear, comprehensive, and fair policies are hallmarks of a legitimate and ethical business.

Actionable Step: Navigate to their “Shipping & Returns” and “Privacy Policy” pages. Read them carefully. A transparent return policy, clear shipping costs and timelines, and a privacy policy that explains how your data is used are essential. Gardenshed.com.au has these links.
Red Flag: Policies that are vague, difficult to find, or appear to be copied directly from other websites without customisation are concerning. Unreasonable return windows or restocking fees can also be warning signs. The absence of a directly linked “Terms and Conditions” page on the homepage, while other policies are present, is a notable oversight.

Check for a Physical Presence (Store Locator)

While not mandatory for all online businesses, a physical presence or a clear indication of their operational base can add to credibility.

Actionable Step: Gardenshed.com.au includes a “Store Locator” which, upon checking, directs to “free shipping depots.” This implies they have operational hubs, which is a positive sign of logistics and infrastructure.
Red Flag: If a business claims to have a physical presence but the address doesn’t exist or is a residential property, it’s a cause for concern.

By applying these checks, you can form a more complete picture of Gardenshed.com.au’s operational ethics and legitimacy, allowing you to make an informed decision.

Gardenshed.com.au Pricing

When you’re in the market for a garden shed, pricing is, understandably, a major factor. Gardenshed.com.au displays its product prices clearly on the homepage, along with various promotions and delivery details, aiming to give you a straightforward idea of the cost.

General Pricing Structure

The website operates with individual product pricing, meaning each shed model and size has its own price tag. For example, the “EasyShed Garden Shed 1.50m x 0.78m” is listed at “$308.00 – $342.00,” indicating potential variations based on specific features or colours. This tiered pricing allows customers to see the range for a particular model.

Discounts and Sales

Gardenshed.com.au frequently promotes discounts. The homepage prominently features:

“EasyShed min. 40% Off & $69 Triple Upgrade”
A “Clearance Sale (save $$)” section with “huge discounts”
Individual product listings often show a “Sale” tag with the percentage off, like “Sale 48%Off Bike Shed.”

These promotions suggest that customers can often find deals, making sheds more affordable. It’s always a good idea to compare these sale prices with those offered by other retailers, even with the “direct from the factory” claim.

Delivery Costs and Policies

Delivery costs are a critical component of the final price and are detailed, though some nuances exist: Compareandchoose.com.au Review

Free Home Delivery for Metro areas: This is a significant draw, particularly for customers in major cities.
Free Delivery to over 50 depots: This provides a cost-effective option for customers willing to pick up their shed from a designated depot, which is a smart offering.
Brand-Specific Delivery Details: The “Compare Australian Shed Brands” table provides crucial transparency:
- Absco: Flat Rate $99* Home Delivery.
- EasyShed: Free Metro (otherwise Quote) Home Delivery.
- Spanbilt: Flat Rate $99 (>$ for far remote) Home Delivery, and Flat Rate $33 for Depot Pickup.
  These details are important as they show that while free metro delivery is advertised, it’s not universal across all brands or locations, and customers should factor in these potential additional costs.

Payment Methods

While the homepage doesn’t explicitly list accepted payment methods (e.g., Visa, MasterCard, PayPal, Afterpay), the presence of a “Checkout” and “Shopping Cart” suggests standard e-commerce payment processing will be available. However, without clear icons or information, customers might wonder about their options.

Overall Value Proposition

Gardenshed.com.au’s pricing strategy seems to focus on offering competitive prices through direct sales and frequent discounts, coupled with flexible delivery options. The transparency in delivery costs for different brands is a plus. However, as with any online purchase, it’s always recommended to:

Cross-check: Compare prices with major retailers like Bunnings or Stratco, especially during their sales.
Factor in Total Cost: Don’t just look at the shed price; consider the delivery cost to your exact location, and potential installation costs if you opt for their service.
Read the Fine Print: Pay attention to any asterisks (*) next to offers or delivery claims, as they usually indicate conditions or exclusions.

Gardenshed.com.au Shipping & Returns Policy

Navigating the shipping and returns policies of an online retailer is critical for a smooth purchasing experience. Gardenshed.com.au provides some information regarding these, primarily through links in their footer, though the specifics sometimes require a bit of digging.

Shipping Information

The website’s homepage highlights “FREE Home Delivery for Metro areas*” and “free delivery to over 50 depots.” This immediately sets expectations for cost-effective delivery. However, the details vary by brand:

EasyShed: Appears to offer “Free Metro” delivery, with a quote for non-metro areas. They also boast the quickest dispatch times at “1-2 Weeks.”
Absco: Has a “Flat Rate $99*” for home delivery and a dispatch time of “2-4 Weeks.”
Spanbilt: Also features a “Flat Rate $99 (>$ for far remote)” for home delivery and a “Flat Rate $33” for depot pickup. Their dispatch time is “3-5 Days,” which is notably faster.

These variations mean that customers need to pay close attention to the brand they choose, as it directly impacts delivery cost and waiting time. The “Shipping Depots” link leads to a page listing various pickup locations across Australia, which is a great option for those outside metro zones or looking to save on delivery fees.

Returns Policy

The site includes a “Shipping & Returns” link, which directs to a “Customer Service” page. This page states:

Change of Mind Returns: “If you simply change your mind, we offer a 14-day exchange or refund provided the shed is returned in its original condition and packaging.” This is a reasonable timeframe and condition for a change of mind.
Damaged or Faulty Goods: “If your shed arrives damaged or is faulty, we will organise a replacement at our cost.” This commitment to replacing damaged goods is a strong indicator of good customer service.
Return Process: While it mentions contacting them first, it doesn’t immediately detail the exact steps for initiating a return, such as whether return shipping is free for change of mind or who bears the cost in different scenarios. Further investigation of this page or direct contact might be required for full clarity.

Key Considerations for Customers:

Inspect Upon Arrival: Given the nature of large items like sheds, it’s crucial to inspect the package for damage before signing off on delivery. If damage is noted, it’s best to photograph it and report it immediately.
Original Packaging: For change of mind returns, retaining the original packaging is essential. This can be tricky with large, heavy shed components.
Restocking Fees: The policy doesn’t explicitly mention restocking fees for change of mind, which is positive, but it’s always good to confirm if this detail isn’t clearly stated.

Overall, Gardenshed.com.au provides a decent framework for its shipping and returns, with a clear commitment to addressing damaged goods. However, clearer step-by-step instructions for initiating returns and more explicit details on who covers return shipping costs for various scenarios would enhance transparency.

Gardenshed.com.au Customer Service & Support

The backbone of any reliable online business is its customer service. When you’re making a significant purchase like a garden shed, knowing you can easily get support, ask questions, or resolve issues is paramount. Gardenshed.com.au provides several avenues for customer assistance.

Contact Channels

The most prominent contact method advertised on the homepage is their phone number: 1800 848 952 (Sales/Support). A toll-free number is a good sign, indicating they are accessible to customers across Australia without incurring call charges.

Additionally, they have a dedicated “Contact Us” page, which typically includes a contact form for email enquiries. This is useful for non-urgent questions or when you need to provide detailed information that’s difficult to convey over the phone. Nicolehudson.com.au Review

Information and Resources

Beyond direct contact, Gardenshed.com.au attempts to provide self-service resources:

FAQ (Frequently Asked Questions): There’s a link to an FAQ section. A well-maintained FAQ can answer common queries about products, delivery, installation, and returns, reducing the need for direct customer service interaction.
About Us: Provides background on the company.
Installation: This section is particularly helpful, guiding customers through the assembly process. They mention “Garden Shed Installers in Sydney, Brisbane & Melbourne,” suggesting local support for setup, which is a huge convenience.
Compare Sheds: As discussed earlier, this comparative table helps customers understand product differences across brands, potentially reducing pre-purchase questions.
Shipping & Returns / Customer Service: These pages outline their policies, which, as noted, are reasonably clear on key points like change of mind and damaged goods.

Areas for Potential Enhancement

While the current support structure is adequate, a few additions could elevate the customer experience:

Live Chat Support: Implementing a live chat feature on the website would provide instant answers to quick questions, a convenience many online shoppers now expect.
Operating Hours: Clearly stating the operating hours for phone support (e.g., “Monday-Friday, 9 AM – 5 PM AEST”) helps customers know when to call and manage expectations.
Review Management: While product reviews are present, a more consolidated and easily accessible display of overall customer service reviews from independent platforms would build greater trust. Showing how they respond to and resolve issues publicly can be a powerful testament to their commitment to customer satisfaction.
Proactive Communication: For large orders, providing regular updates on dispatch, tracking, and estimated delivery times proactively, rather than relying solely on customers to “Track My Order,” can significantly improve satisfaction.

Overall, Gardenshed.com.au offers essential customer support channels and information. Their commitment to professional installation in major cities is a standout feature. Enhancing real-time support and public transparency in handling customer feedback would further solidify their position as a customer-friendly retailer.

Gardenshed.com.au vs. Competitors

When evaluating Gardenshed.com.au, it’s insightful to compare it against its main competitors in the Australian shed market. This allows for a clearer understanding of its strengths, weaknesses, and overall value proposition. We’ll primarily compare it to Bunnings Warehouse (as a general hardware giant) and Shedstore Australia (as an online specialist).

Gardenshed.com.au vs. Bunnings Warehouse

Product Range:
- Gardenshed.com.au: Specialises purely in sheds and related outdoor storage, offering a deep selection from specific Australian manufacturers (EasyShed, Absco, Spanbilt, Palram). Their focus is narrow but deep.
- Bunnings Warehouse: Offers an incredibly vast range across all hardware and home improvement categories, including sheds from almost every major brand available in Australia. Their range is broad and deep.
- Verdict: Bunnings generally has a larger overall selection due to its size, but Gardenshed.com.au’s curated selection is comprehensive within its niche.
Pricing & Sales:
- Gardenshed.com.au: Claims “direct from the factory” pricing, often with significant percentage-based discounts. Specific delivery fees can apply based on brand/location.
- Bunnings Warehouse: Competitive pricing, frequent sales, and their “price guarantee” often means they’ll match or beat competitors. Delivery fees vary, and click-and-collect is free.
- Verdict: Both offer competitive pricing. Gardenshed.com.au might offer slightly sharper deals on their specific brands during promotions due to the direct model, but Bunnings’ price match policy provides strong consumer confidence.
Delivery & Pickup:
- Gardenshed.com.au: Offers free metro home delivery for some brands/areas, and free depot pickup to 50+ locations. Brand-specific flat rates apply elsewhere.
- Bunnings Warehouse: Offers home delivery (for a fee), but their immense network of physical stores makes “Click & Collect” a very convenient and free option.
- Verdict: Bunnings has a significant advantage with its physical store network for convenient pickup. Gardenshed.com.au’s free depot delivery is a good alternative.
Installation Services:
- Gardenshed.com.au: Offers their “Own – Garden Shed Installers in Sydney, Brisbane & Melbourne” and base options. This is a clear, integrated service.
- Bunnings Warehouse: Doesn’t directly employ installers but often has a network of recommended third-party tradespeople for assembly, or specific shed brands (like EasyShed) might offer assembly services through Bunnings.
- Verdict: Gardenshed.com.au’s integrated installation service in major cities is a strong point.
Trust & Transparency:
- Gardenshed.com.au: Good brand comparison, but lacks clear ABN/company registration and prominent site-wide security information on the homepage. Terms and Conditions are less prominent.
- Bunnings Warehouse: Highly established, strong brand recognition, clear ABN, comprehensive and easily accessible policies, robust website security.
- Verdict: Bunnings, as a national retail giant, inherently conveys higher trust and transparency due to its established operations and strict adherence to consumer laws.

Gardenshed.com.au vs. Shedstore Australia

Business Model: Forbeslucerne.com.au Review
- Gardenshed.com.au: Online retailer, claims “direct from factory.”
- Shedstore Australia: Online-only specialist retailer.
- Verdict: Both are online-focused, making direct comparisons on products and online experience more relevant.
Product Range:
- Gardenshed.com.au: Offers EasyShed, Absco, Spanbilt, and Palram.
- Shedstore Australia: Also carries major brands like EasyShed, Absco, Spanbilt, and often other niche brands or imported options, sometimes with a slightly broader variety of models or specific features.
- Verdict: Both offer a good range of Australian brands. Shedstore Australia might edge out slightly in sheer number of available models due to its wider sourcing.
Pricing & Sales:
- Gardenshed.com.au: Regular sales and “direct from factory” claims.
- Shedstore Australia: Very competitive pricing, frequently running promotions and often highlighting “best price guarantees.”
- Verdict: Both are very price-competitive. It often comes down to specific deals and promotions on any given day.
User Experience & Website:
- Gardenshed.com.au: Functional but slightly dated design. Good navigation.
- Shedstore Australia: Modern, clean, and highly user-friendly website with excellent filtering options and clear product information.
- Verdict: Shedstore Australia generally offers a more contemporary and streamlined online shopping experience.
Trust & Transparency:
- Gardenshed.com.au: Missing some key transparency elements like easily visible ABN and comprehensive T&Cs.
- Shedstore Australia: Generally clearer on company information, policies, and security on their site, reflecting best practices for online retailers.
- Verdict: Shedstore Australia appears to have stronger transparency in terms of official company details and comprehensive policy accessibility.

Conclusion of Comparison

Gardenshed.com.au holds its own as a dedicated shed retailer with a good range of Australian-made products and convenient installation services in key cities. Its “direct from factory” model might yield good prices. However, when compared to a retail behemoth like Bunnings, it lacks the inherent trust and extensive physical presence. Against a specialist online competitor like Shedstore Australia, Gardenshed.com.au needs to improve its website’s modern feel and enhance transparency regarding company details and comprehensive terms and conditions to truly stand out as a top-tier choice for the discerning Australian consumer.

FAQ

What is Gardenshed.com.au?

Gardenshed.com.au is an Australian online retailer specialising in garden sheds, aviaries, garages, and other outdoor storage solutions. They claim to sell products directly from the factory, featuring Australian brands like EasyShed, Absco, Spanbilt, and Palram.

Is Gardenshed.com.au a legitimate website?

Based on the website’s appearance, detailed product listings, clear contact information, and mention of physical installation services in major cities, Gardenshed.com.au appears to be a legitimate business. However, it lacks prominently displayed company registration details (like an ABN) and easily accessible full Terms and Conditions on its homepage, which are standard for trusted online retailers.

What brands of sheds does Gardenshed.com.au sell?

Gardenshed.com.au sells sheds from well-known Australian brands including EasyShed, Absco, Spanbilt, and Palram (for plastic sheds).

Does Gardenshed.com.au offer free shipping?

Yes, Gardenshed.com.au offers free home delivery for metro areas for some brands (like EasyShed) and free delivery to over 50 depots across Australia. However, flat-rate shipping fees of $99 may apply for other brands or non-metro locations, so it’s important to check the specific product and brand details.

What are the delivery times for sheds from Gardenshed.com.au?

Delivery times vary depending on the brand and product. EasyShed products typically dispatch in 1-2 weeks, Spanbilt in 3-5 days, and Absco in 2-4 weeks. Shoprite.com.au Review

Does Gardenshed.com.au provide installation services?

Yes, Gardenshed.com.au offers shed installation services in Sydney, Brisbane, and Melbourne. They also provide options for custom timber bases or concrete for installation.

Can I compare different shed brands on Gardenshed.com.au?

Yes, the website features a “Compare Australian Shed Brands” table on its homepage, which allows you to compare key features like steel thickness, home delivery costs, dispatch times, and wind ratings for Absco, EasyShed, and Spanbilt sheds.

What types of sheds are available on Gardenshed.com.au?

They offer a wide range of shed types including garden sheds, aviaries, bike sheds, pool pump covers, workshops, utility sheds, and garages, available in various sizes (from 1-metre to 7-metre wide).

What materials are the sheds on Gardenshed.com.au made from?

The sheds are primarily made from steel, with specific options for plastic sheds and timber sheds also available.

Does Gardenshed.com.au have a return policy?

Yes, Gardenshed.com.au has a “Shipping & Returns” policy. For a change of mind, they offer a 14-day exchange or refund if the shed is returned in its original condition and packaging. If a shed arrives damaged or faulty, they commit to organising a replacement at their cost.

How do I contact Gardenshed.com.au customer service?

You can contact Gardenshed.com.au customer service by calling their toll-free number 1800 848 952 (for sales and support) or by using the contact form on their “Contact Us” page.

Are there any sales or discounts on Gardenshed.com.au?

Yes, Gardenshed.com.au frequently runs sales and promotions. They highlight “EasyShed min. 40% Off & $69 Triple Upgrade” and have a dedicated “Clearance Sale” section on their homepage with various discounted products.

How do Gardenshed.com.au prices compare to Bunnings Warehouse?

Gardenshed.com.au aims for competitive pricing, especially with their “direct from factory” claim and frequent sales. Bunnings Warehouse also offers competitive pricing and a price-matching policy. It’s recommended to compare specific shed models and total costs (including delivery) from both retailers to find the best deal.

Can I pick up my shed order from a depot?

Yes, Gardenshed.com.au offers free delivery to over 50 depots across Australia for customer pickup. This can be a cost-saving alternative to home delivery, especially for non-metro areas where flat-rate delivery fees might apply.

What should I do if my shed arrives damaged from Gardenshed.com.au?

If your shed arrives damaged or is faulty, Gardenshed.com.au states that they will organise a replacement at their cost. It’s crucial to inspect your order upon delivery and report any damage immediately to their customer service. Providentsolutions.com.au Review

Does Gardenshed.com.au have physical stores?

No, Gardenshed.com.au operates as an online retailer. However, they do have a network of free shipping depots across Australia for customer pickups and provide installation services in Sydney, Brisbane, and Melbourne.

Is my personal and payment information secure on Gardenshed.com.au?

While Gardenshed.com.au uses HTTPS (indicating an SSL certificate for encrypted communication), the homepage does not prominently display additional security badges or detailed information about their payment gateway security. Always ensure you see the padlock icon in your browser’s address bar when making a purchase.

Can I track my order from Gardenshed.com.au?

The website has “Order Status” and “Track My Order” links under the “Shopping” section in the footer, suggesting that customers can track the progress of their purchases.

What is the ScrewSAFE® technology mentioned for EasyShed products?

ScrewSAFE® technology is a feature of EasyShed products, designed to make assembly easier and faster by reducing the need for traditional screws, resulting in a more straightforward DIY installation process.

Is Gardenshed.com.au suitable for commercial or industrial shed needs?

While Gardenshed.com.au offers a range of sizes up to 7 metres and workshop/garage models, their primary focus appears to be on residential and light commercial use. For heavy-duty industrial requirements, specialised industrial shed suppliers might be more appropriate.