How to Cancel novoshoes.com.au Subscription / Order

While Novoshoes.com.au doesn’t appear to offer a traditional subscription service in the sense of recurring monthly boxes, it does have a NOVO Rewards program and newsletter subscription. More importantly, the process for cancelling or returning an order (which is more akin to a “cancellation” in an e-commerce context) is well-documented.

Read more about novoshoes.com.au:
Novoshoes.com.au Review & First Look
Is Novoshoes.com.au Legit?
Novoshoes.com.au Alternatives
Novoshoes.com.au Pros & Cons

Cancelling Your Newsletter Subscription

If you’ve signed up for the Novoshoes.com.au newsletter, opting out is usually a straightforward process. This manages the flow of marketing emails to your inbox.

• Unsubscribe Link: The easiest way to cancel your newsletter subscription is to look for an “Unsubscribe” link, typically found at the bottom of any marketing email you receive from Novoshoes.com.au.
• Account Settings (If applicable): Some websites allow you to manage your email preferences within your Account Information section after logging in. Check your Loyalty Profile or Account Details to see if this option is available.
• Contact Customer Service: If you encounter any issues, contacting their Contact Us page directly and requesting to be removed from their mailing list is always an option. Provide the email address you used to subscribe.

Cancelling a NOVO Rewards Membership

The NOVO Rewards program is a loyalty scheme rather than a paid subscription. You can generally stop participating without a formal “cancellation” process.

• Inactivity: Typically, if you stop making purchases or engaging with the program, your membership simply becomes inactive. Points may expire after a certain period, as per their Novo Rewards terms.
• Account Deletion (If available): If you wish to completely remove your account and associated loyalty profile, you may need to contact Novoshoes.com.au customer service directly via their Contact Us page to request account deletion. Be aware this might also delete your order history.
• No Financial Obligation: Since NOVO Rewards is a free loyalty program, there are no recurring fees or financial obligations to “cancel.”

Cancelling an Order (Pre-Shipment)

Cancelling an order before it has been shipped is often possible, but it depends on how quickly you act and the retailer’s processing speed.

• Immediate Action is Key: Once an order is placed, e-commerce systems often process them very quickly. If you need to cancel, contact Novoshoes.com.au customer service immediately via their Contact Us page.
• Order Status Check: Log into your account and check your Your Orders section. If the order status is “Processing” or “Awaiting Fulfilment,” there might still be a window to cancel. If it says “Shipped” or “Completed,” cancellation is unlikely.
• Customer Service Protocol: Be prepared to provide your order number and clear reasons for cancellation. Customer service will advise if cancellation is possible or if you’ll need to follow the returns process.
• Refund Process: If a cancellation is successful, a refund will be processed back to your original payment method. The timeframe for this can vary.

Returns and Exchanges (Post-Shipment/Received Item)

Once an item has been shipped or received, the process shifts from “cancellation” to “returns and exchanges.” Novoshoes.com.au provides a dedicated page for this.

• Review Returns Policy: Before initiating a return, thoroughly read the Returns And Exchanges policy on their website. Pay attention to:
  • Timeframe: How many days do you have from the date of purchase or receipt to initiate a return (e.g., 14 days, 30 days)?
  • Condition: Are the shoes required to be unworn, in original packaging, with tags attached?
  • Proof of Purchase: Do you need a receipt or order confirmation?
  • Exclusions: Are there any items that cannot be returned (e.g., final sale items)?
• Initiate Return: Follow the instructions on their Returns And Exchanges page. This may involve:
  • Logging into your account and selecting the order for return.
  • Filling out a returns form that came with your order.
  • Contacting customer service to obtain a Return Authorisation (RA) number.
• Packaging: Securely package the item(s) to prevent damage during transit, ideally in original packaging.
• Shipping: Determine whether you are responsible for return shipping costs or if a pre-paid label is provided. Ensure you use a trackable shipping method.
• Refund/Exchange Processing: Once the returned item is received and inspected, Novoshoes.com.au will process a refund or exchange according to their policy. This typically takes a few business days.

Always refer to the most up-to-date Returns And Exchanges policy on the Novoshoes.com.au website for the most accurate and specific instructions. Novoshoes.com.au Pros & Cons