Based on checking the website, InsureandGo.com.au appears to be a legitimate online travel insurance provider operating in Australia. However, as an insurance product, it falls under a category often associated with elements of riba (interest) and gharar (uncertainty), which are generally not permissible in Islamic finance. While the website presents itself as a comprehensive option for travellers, it’s crucial for Muslim consumers to understand the underlying principles of conventional insurance and seek sharia-compliant alternatives.
Here’s an overall review summary:
- Website Legitimacy: Appears legitimate and professional.
- Company Ownership: Fully owned by Europ Assistance, a global assistance company.
- Services Offered: One-trip, annual multi-trip, cruise, and domestic travel insurance.
- Coverage Levels: Bare Essentials, Silver, and Gold.
- Key Features: 24/7 global emergency assistance, online claims platform, consideration of pre-existing conditions.
- Awards: Multiple awards from Canstar, Finder, and WeMoney.
- Ethical Consideration (Islamic Finance): Conventional insurance, like that offered by InsureandGo, typically involves elements that are not permissible in Islamic finance due to riba (interest) and gharar (excessive uncertainty or speculation). This makes it a discouraged option for Muslim consumers.
InsureandGo.com.au positions itself as Australia’s online travel insurance specialist, aiming to provide comprehensive and award-winning travel insurance products at competitive prices. They highlight their commitment to not locking users into a single product, offering three levels of cover—Bare Essentials, Silver, and Gold—to suit varying needs. A significant point they emphasise is their 24/7 global emergency assistance network, backed by their parent company, Europ Assistance, which boasts a presence in over 200 countries and a vast network of assistance providers. They also promote their online claims platform, designed for ease of use. The website proudly displays numerous awards and recommendations from comparison services and consumer advocacy groups, including consistent recognition from Canstar and recent awards from Finder and WeMoney in 2024. They also encourage checking external review sites like Product Review and Feefo for customer feedback.
However, from an Islamic perspective, conventional insurance models raise significant concerns. The core principles of traditional insurance often involve elements of riba (interest), as premiums are invested, and returns are generated through interest-bearing mechanisms. Furthermore, gharar (excessive uncertainty or speculation) is inherent, as the policyholder pays premiums for protection against an uncertain future event, and there’s an exchange of unequal values (premium vs. potential payout). This inherent uncertainty and the involvement of interest in the operational model make conventional insurance a discouraged practice in Islam. Instead of relying on such models, it is advised to explore sharia-compliant alternatives like Takaful.
Here are some better alternatives for Muslim consumers looking for ethical financial protection, focusing on non-edible products or services that align with Islamic principles:
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Best Alternatives List (Ethical Financial Protection & Services):
- Takaful Funds:
- Key Features: Sharia-compliant cooperative insurance model where participants contribute to a common fund, and money is mutually disbursed in times of need. It operates on principles of mutual help, solidarity, and shared responsibility, avoiding riba and gharar.
- Average Price: Varies significantly based on the Takaful provider and the type of coverage (e.g., family Takaful, general Takaful for property). Premiums are contributions to the fund.
- Pros: Fully Sharia-compliant, promotes mutual cooperation, risk-sharing, and ethical investment of funds.
- Cons: Availability might be limited in some regions compared to conventional insurance; understanding the specific Takaful model can require some research.
- Halal Investment Platforms:
- Key Features: Platforms that invest in sharia-compliant stocks, real estate, and other ethical assets, avoiding industries like alcohol, gambling, and interest-based finance. Building a robust halal investment portfolio can act as a financial safety net.
- Average Price: Fees vary by platform (e.g., management fees, transaction fees).
- Pros: Adheres to Islamic principles, promotes ethical wealth growth, and can provide long-term financial security.
- Cons: Requires active management or selection of a reputable platform; investment risks are inherent.
- Emergency Savings Funds:
- Key Features: While not a “product” in the traditional sense, establishing a dedicated, interest-free emergency savings fund is a fundamental Islamic financial practice. This involves setting aside money in a non-interest-bearing account to cover unforeseen expenses like medical emergencies or travel disruptions.
- Average Price: Free to set up, but requires disciplined saving.
- Pros: No riba, complete control over funds, immediate access in emergencies, promotes financial discipline.
- Cons: Requires significant personal discipline to build and maintain; large emergencies might exceed savings if not substantial enough.
- Zakat & Sadaqah Institutions:
- Key Features: Supporting and relying on robust Zakat and Sadaqah (charity) institutions can indirectly provide a safety net. In times of extreme need, these organisations, which operate on Islamic principles of social welfare, can offer assistance.
- Average Price: Not applicable as these are charitable contributions/disbursements.
- Pros: Fosters community solidarity, aligns with Islamic principles of wealth redistribution and helping the needy.
- Cons: Not a direct personal insurance product; reliance on a third-party for assistance in dire circumstances.
- Mutual Aid Networks/Community Funds:
- Key Features: Informal or formal groups where members contribute to a shared fund to assist each other during crises. This can be adapted for specific needs like travel disruptions, provided it adheres to non-interest and fair exchange principles.
- Average Price: Contributions determined by the group.
- Pros: Strong community bonds, direct assistance, adheres to cooperative principles.
- Cons: May lack the formal structure and scale of Takaful providers; legal and regulatory aspects might be complex depending on the setup.
- Ethical Banking Services (Non-Riba):
- Key Features: Utilising banking services that explicitly avoid interest (riba) in all their operations. This includes savings accounts, financing, and other financial products. While not insurance, it forms the foundational ethical financial ecosystem.
- Average Price: Fees may apply for certain services; no interest earned or paid.
- Pros: Ensures financial transactions are sharia-compliant, supports ethical finance infrastructure.
- Cons: Limited availability of fully sharia-compliant banks in some regions; conventional banks may have “Islamic windows” that still require scrutiny.
- Wealth Management by Islamic Financial Advisors:
- Key Features: Professional advice on managing wealth, investments, and financial planning strictly according to Islamic principles. This can help individuals build resilience against financial shocks without resorting to conventional insurance.
- Average Price: Advisory fees or commission on managed assets.
- Pros: Expert guidance for sharia-compliant financial growth and protection.
- Cons: Cost of advisory services; requires trust in the advisor’s adherence to Islamic finance.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
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InsureandGo.com.au Review & First Look
When you first land on InsureandGo.com.au, you’re greeted with a straightforward layout that prioritises getting a quote. The website highlights key selling points immediately: “2 Million Aussie Travellers Covered so far” and “24-hour Global Emergency Assistance Network.” This upfront presentation aims to instil confidence and trust, positioning them as a major player in the Australian travel insurance market. They also prominently feature awards from reputable bodies like Canstar, Finder, and WeMoney, which lends an air of credibility. However, from an Islamic perspective, the fundamental nature of conventional insurance, based on premiums and payouts, inherently contains elements of gharar (uncertainty) and riba (interest) that render it impermissible. While the website’s design and claims of customer service are professional, the product itself needs to be scrutinised through an ethical lens.
Initial Impressions of the Website Interface
The InsureandGo.com.au website is clean and user-friendly. The “Get a price” button is front and centre, indicating a clear call to action for visitors. They’re quick to mention their association with Europ Assistance, a global entity, which provides a sense of scale and reliability. The navigation is intuitive, allowing easy access to different trip types, benefits, FAQs, and their Product Disclosure Statement (PDS). For anyone navigating the site, the information about what travel insurance covers and the steps to consider before getting a quote are well-organised and accessible.
Lack of Sharia-Compliant Alternatives
A significant drawback, from an ethical standpoint, is the complete absence of any sharia-compliant alternatives or disclaimers regarding the nature of conventional insurance. The website operates entirely within the traditional insurance framework. For Muslim consumers, this means the offerings on InsureandGo.com.au do not align with Islamic financial principles, primarily due to the presence of riba (interest) in investment of premiums and gharar (excessive uncertainty) in the contract. This isn’t a fault of their business model from a conventional perspective, but it’s a critical oversight for a segment of the Australian population seeking ethical finance options.
InsureandGo.com.au Cons
While InsureandGo.com.au projects an image of reliability and comprehensive coverage, from an ethical and Islamic finance perspective, there are inherent cons that make it an unsuitable choice. The core issue lies in the nature of conventional insurance itself, which fundamentally differs from Islamic principles of mutual cooperation and risk-sharing. Industrialdeafnessaustralia.com.au Review
Inherent Conflict with Islamic Finance Principles (Riba & Gharar)
The most significant con for Muslim consumers is the direct conflict of conventional insurance with Islamic financial principles.
- Riba (Interest): Insurance companies invest the collected premiums, often in interest-bearing instruments. The profits generated from these investments, which are based on riba, then form part of the company’s revenue and influence payouts. This makes the entire operation problematic under Islamic law.
- Gharar (Excessive Uncertainty/Speculation): An insurance contract is inherently based on uncertainty. The policyholder pays a premium for a future event that may or may not occur, and the payout value is uncertain. While some level of uncertainty is acceptable in transactions, in conventional insurance, the gharar is considered excessive and speculative, which is forbidden.
- Maysir (Gambling): Some scholars also argue that conventional insurance shares characteristics with maysir (gambling), where one party’s gain is contingent on another’s loss due to an uncertain event, without a clear, mutual benefit.
Lack of Transparency on Financial Model (for ethical consumers)
While the website explains what travel insurance covers, it provides no insight into how the premiums are managed, invested, or how profits are generated beyond vague references to competitive pricing. For a consumer concerned with ethical finance, this lack of transparency regarding the financial model (specifically, the investment of premiums) is a significant drawback. A sharia-compliant provider, like a Takaful operator, would explicitly outline its investment strategy to ensure it adheres to Islamic guidelines, avoiding prohibited sectors and interest-based instruments.
Limited Customisation for Ethical Needs
The customisation offered by InsureandGo.com.au revolves around levels of cover (Bare Essentials, Silver, Gold) and add-ons for specific activities like winter sports or business equipment. However, there’s no option or consideration for ethical or religious requirements. There’s no pathway to ensure your premium contributions are invested ethically or that the underlying contract adheres to Islamic finance principles. This forces ethically-minded consumers to look elsewhere, as the product itself is not designed to cater to their specific values.
InsureandGo.com.au Alternatives
Given the inherent issues with conventional insurance from an Islamic finance perspective, exploring alternatives becomes not just an option, but a necessity for Muslim consumers. The good news is that the market offers various sharia-compliant or ethically aligned approaches to managing risk and financial security, moving away from riba and gharar. Dashbrick.com.au Review
Takaful: The Islamic Insurance Model
Takaful is the primary and most direct sharia-compliant alternative to conventional insurance. It operates on principles of mutual cooperation, solidarity, and shared responsibility.
- How it Works: Participants contribute regularly to a common fund (Tabarru’ fund) with the intention of mutual assistance. If a participant suffers a loss, they receive a payout from this fund. The Takaful operator acts as a manager, not an insurer, and earns a fee for its services. Any surplus in the fund is typically distributed among participants or rolled over.
- Key Distinctions:
- No Riba: Contributions are invested in sharia-compliant assets, avoiding interest-bearing instruments.
- No Gharar: The contract is based on mutual donation (Tabarru’), not a speculative exchange. The risk is shared, not transferred.
- Transparency: Takaful operators are generally more transparent about how funds are managed and invested.
- Availability: While Takaful providers are more common in Muslim-majority countries, their presence is growing in Western nations, including Australia, through dedicated Takaful companies or “Islamic windows” of conventional insurers.
Self-Insurance and Emergency Funds
A highly practical and sharia-compliant method of managing risk is through self-insurance via dedicated emergency funds.
- Concept: Instead of paying premiums to an external insurer, individuals or families set aside funds specifically for potential emergencies or unexpected expenses.
- Benefits:
- Complete Control: You retain full control over your money, investing it ethically as you see fit.
- No Riba: Funds can be held in interest-free bank accounts or invested in halal assets.
- Direct Access: Money is immediately available when needed, without claims processes or third-party approval.
- Limitations: The effectiveness depends entirely on the size of the fund. Large, unforeseen events might exceed the saved amount. This method is best combined with other forms of ethical risk management.
Community-Based Mutual Aid and Support Networks
Reviving the traditional concept of mutual aid and community support can also serve as an alternative.
- Model: Groups of individuals or families contribute regularly to a collective fund that is managed transparently and used to support members facing hardship, such as medical emergencies, travel disruptions, or significant personal losses.
- Advantages:
- Social Solidarity: Fosters strong community bonds and reinforces the Islamic value of helping one another.
- Flexibility: Rules and contribution amounts can be tailored to the specific needs of the community.
- Challenges: Requires high trust among members, robust governance, and clear guidelines for contributions and payouts. Scaling this beyond a small community can be complex.
Ethical Investment as a Safety Net
Building a diversified ethical investment portfolio can serve as a robust financial safety net, reducing the reliance on conventional insurance.
- Strategy: Invest in sharia-compliant stocks, real estate, and other assets that are free from riba and operate in ethical industries. Over time, these investments can grow, providing capital that can be drawn upon during emergencies.
- Pros: Long-term wealth growth, diversification of risk, aligns with Islamic investment principles.
- Cons: Subject to market fluctuations, requires a longer time horizon to build substantial capital, and might not provide immediate liquidity for every type of emergency.
For those in Australia seeking ethical alternatives to conventional travel insurance like InsureandGo.com.au, the best starting point is to investigate Takaful providers or focus on robust personal financial planning that incorporates emergency funds and ethical investments. It’s about shifting from a risk-transfer model to one of shared responsibility and self-reliance within an Islamic framework. Australiancomputertraders.com.au Review
How to Cancel InsureandGo.com.au Subscription
While InsureandGo.com.au primarily deals with single-trip or annual multi-trip policies rather than subscriptions in the traditional sense, cancelling a policy before your trip commences, or understanding the terms for refunds, is crucial. If you’ve purchased a policy and your travel plans change, or you decide the product is no longer suitable (perhaps after discovering ethical concerns), knowing the cancellation process is vital. Conventional insurance policies, including those from InsureandGo, usually have a ‘cooling-off’ period.
Understanding the Cooling-Off Period
Most insurance policies in Australia, including those from InsureandGo, come with a cooling-off period. This is a legally mandated timeframe during which you can cancel your policy and receive a full refund, provided you haven’t started your trip or made a claim.
- Typical Duration: The cooling-off period is usually 14 to 21 days from the date of purchase or the date you receive your Product Disclosure Statement (PDS), whichever is later.
- Conditions: For a full refund, you must generally meet two conditions:
- You have not yet commenced your journey.
- You have not made a claim or do not intend to make a claim under the policy.
- Action Required: To cancel within this period, you would typically need to contact InsureandGo directly via phone or email, stating your intent to cancel and quoting your policy number.
Cancellation Outside the Cooling-Off Period
If you need to cancel your InsureandGo.com.au policy outside of the cooling-off period, the situation becomes more nuanced, and a full refund is unlikely.
- Pro-rata Refunds: Some insurers may offer a pro-rata refund for the unused portion of an annual multi-trip policy, but this is not guaranteed for single-trip policies once past the cooling-off phase.
- No Refund for Single-Trip: For single-trip policies, once the cooling-off period expires, or once the trip has commenced, a refund is generally not provided, even if you cut your trip short or don’t end up travelling for reasons not covered by the policy.
- Reviewing the PDS: It is absolutely critical to read the Product Disclosure Statement (PDS) for your specific policy. The PDS will contain the exact terms and conditions regarding cancellations, refunds, and any applicable fees or clauses that might affect your ability to get your money back. This document is the definitive guide to your rights and the insurer’s obligations.
How to Cancel InsureandGo.com.au Free Trial
InsureandGo.com.au does not offer a “free trial” in the common sense of a subscription service. Their model is based on purchasing a specific insurance policy for a defined period (single trip or annual multi-trip). Therefore, the concept of cancelling a free trial doesn’t apply to their offerings. What might be confused with a “trial” is the initial quote process or the aforementioned cooling-off period.
No Free Trial Offered
The website’s primary function is to provide insurance quotes and facilitate policy purchases. There isn’t a free introductory period where you receive coverage without payment that then converts to a paid policy. You either purchase a policy, or you don’t.
- Quote System: You can get a price quote for free without any commitment. This allows you to compare options before making a purchase.
- Payment Required: To activate coverage, full payment of the premium is required upfront for most policies.
Confusing “Trial” with Cooling-Off Period
As discussed, the closest mechanism to a “trial” for an insurance product is the statutory cooling-off period. During this time, you have the right to cancel the policy and receive a full refund, provided you haven’t made a claim or started your journey. This isn’t a free trial where you get free coverage; rather, it’s a consumer protection measure allowing you to change your mind after purchase.
Importance of Policy Documents
For any purchased policy, irrespective of whether it’s perceived as a “trial” or a full purchase, always refer to the Product Disclosure Statement (PDS). This document outlines:
- The exact terms of your policy.
- Your rights and obligations.
- The conditions under which a refund might be issued (e.g., within the cooling-off period).
- Any exclusions or limitations.
In summary, if you’re looking to “cancel a free trial” for InsureandGo.com.au, you’re likely referring to the cooling-off period after purchasing a policy. Follow the instructions for cancelling a policy within this period to obtain a full refund. Cashconverters.com.au Review
InsureandGo.com.au Pricing
InsureandGo.com.au, like most travel insurance providers, uses a dynamic pricing model where the cost of a policy is highly variable and depends on numerous factors. They advertise “competitive prices” and offer three levels of cover—Bare Essentials, Silver, and Gold—but exact pricing isn’t publicly displayed without going through a quote process. This lack of upfront, fixed pricing is standard for the industry but means consumers must provide personal details to get a cost estimate.
Factors Influencing Pricing
The price you pay for an InsureandGo policy will be determined by several key variables:
- Destination: Travelling to higher-risk regions or countries with high medical costs (e.g., USA, Canada) will significantly increase the premium.
- Duration of Trip: Longer trips naturally incur higher costs as the period of risk is extended.
- Age of Travellers: Older travellers typically face higher premiums due to increased health risks. InsureandGo states they cover up to 100 years of age for some policies, which is notable, but this often comes with a higher price tag.
- Type of Cover:
- Bare Essentials: This is the most basic and cheapest option, covering core necessities like emergency medical assistance and baggage.
- Silver: Offers a broader range of benefits, including trip cancellation and travel delay expenses, at a mid-range price.
- Gold: Provides the highest level of cover with higher cash values, plus additional benefits like special events, hijacking, and pet care, making it the most expensive.
- Pre-existing Medical Conditions: While InsureandGo “considers all pre-existing conditions,” approval often comes with an additional premium, based on the assessment during the medical questionnaire. Non-disclosure can invalidate claims.
- Excess Amount: You can choose your excess (the amount deducted from a claim). A higher excess reduces your premium, while waiving the excess makes the policy more expensive. Their standard excess is $100, but it can be adjusted.
- Optional Add-ons: Activities like winter sports, adventure sports, golf, or cover for business equipment can be added for an extra cost.
- Type of Policy:
- Single-Trip: Priced for one specific journey.
- Annual Multi-Trip: Generally more cost-effective for frequent travellers (e.g., two or more trips within a 12-month period), as it covers unlimited trips for a set annual premium.
Transparency of Pricing
InsureandGo.com.au’s pricing transparency is typical of the industry: you need to enter your travel details to get a personalised quote. They do not publish a general price list. This means comparing prices across different providers often involves going through multiple quote processes. The website does state that the Product Disclosure Statement (PDS) provides information on premiums, excesses, and coverage limits, which is where the final details of your specific policy’s cost components would be found. However, this is after the quote generation.
InsureandGo.com.au vs. Takaful Providers
Comparing InsureandGo.com.au with Takaful providers isn’t merely about features or pricing; it’s a fundamental comparison of financial philosophies and ethical frameworks. While InsureandGo operates on the conventional insurance model, Takaful is rooted deeply in Islamic principles, making it the preferred choice for Muslim consumers seeking financial protection that aligns with their faith.
Foundational Differences in Philosophy
- InsureandGo.com.au (Conventional Insurance):
- Basis: Risk transfer. The policyholder transfers their risk to the insurance company in exchange for a premium.
- Contract: A commercial contract where the insurance company profits from premiums and investments.
- Ethical Concerns: Contains elements of riba (interest) in premium investments and gharar (excessive uncertainty/speculation) in the contract, which are impermissible in Islamic finance.
- Takaful Providers (Islamic Insurance):
- Basis: Mutual cooperation, solidarity, and risk-sharing. Participants contribute to a common fund (Tabarru’ fund) with the intention of helping fellow participants.
- Contract: A charitable contract (Tabarru’) where contributions are considered donations for mutual assistance. The Takaful operator acts as a manager, earning a management fee, not profit from premiums directly.
- Ethical Compliance: Structured to avoid riba, gharar, and maysir (gambling). Surplus funds are often returned to participants.
Operational and Product Differences
- Investment of Funds:
- InsureandGo.com.au: Premiums are invested in conventional financial markets, which often include interest-bearing instruments and potentially non-Sharia-compliant industries.
- Takaful Providers: Funds are invested strictly in Sharia-compliant assets and businesses, avoiding interest, alcohol, gambling, and other prohibited activities.
- Profit Sharing/Surplus Distribution:
- InsureandGo.au: Profits generated belong solely to the shareholders of the insurance company.
- Takaful Providers: Any surplus from the Tabarru’ fund (after claims and management fees) may be distributed back to participants, reinforcing the mutual aid principle.
- Transparency:
- InsureandGo.au: Transparent about coverage terms, but less so about the underlying financial mechanics (e.g., investment strategies).
- Takaful Providers: Generally more transparent about investment strategies and the management of the Tabarru’ fund to ensure Sharia compliance.
- Product Availability & Scope:
- InsureandGo.au: Offers a wide range of specific travel insurance products (single trip, annual, cruise, domestic) with varying levels of cover, widely accessible in the Australian market.
- Takaful Providers: While growing, the availability of specific Takaful travel insurance products in Australia might be less widespread than conventional options. However, general Takaful covers various risks, and specific travel-related Takaful products are emerging globally.
Why Choose Takaful Over InsureandGo.com.au
For Muslim consumers, the choice unequivocally leans towards Takaful. The primary motivation is adherence to Islamic principles. While InsureandGo.com.au might offer competitive pricing and extensive coverage from a secular viewpoint, its foundational model is built upon financial practices that are not permissible in Islam. Takaful offers a morally and ethically sound alternative that provides financial protection through cooperation and risk-sharing, entirely within the bounds of Sharia. It’s about choosing a system that prioritises collective well-being and ethical dealings over interest-driven profit generation and excessive uncertainty.
FAQ
What is InsureandGo.com.au?
InsureandGo.com.au is an online travel insurance specialist based in Australia, offering various travel insurance products for domestic and international travel, including single-trip, annual multi-trip, cruise, and domestic policies.
Is InsureandGo.com.au legitimate?
Yes, based on checking the website, InsureandGo.com.au appears to be a legitimate online travel insurance provider. They are fully owned by Europ Assistance and have won numerous awards from reputable Australian comparison services. Lendrive.com.au Review
Does InsureandGo.com.au offer sharia-compliant insurance?
No, InsureandGo.com.au operates on a conventional insurance model, which contains elements of riba (interest) and gharar (excessive uncertainty) that are generally not permissible in Islamic finance.
What are the main types of travel insurance offered by InsureandGo.com.au?
InsureandGo.com.au offers One-Trip Travel Insurance, Annual Multi-Trip Travel Insurance, Cruise Travel Insurance, and Domestic Travel Insurance.
What are the levels of cover available from InsureandGo.com.au?
InsureandGo.com.au provides three levels of cover: Bare Essentials, Silver, and Gold, each offering different scopes of benefits and coverage limits.
Does InsureandGo.com.au cover pre-existing medical conditions?
Yes, InsureandGo.com.au states that all pre-existing medical conditions are considered via a medical questionnaire during the purchase process, and if approved, cover may be offered.
What is the cooling-off period for InsureandGo.com.au policies?
Most InsureandGo.com.au policies, like other Australian insurance products, typically have a cooling-off period (often 14 to 21 days) during which you can cancel for a full refund, provided you haven’t started your trip or made a claim. Portableappliancetesters.com.au Review
How do I make a claim with InsureandGo.com.au?
You can lodge a claim online through their website or download a claims form and submit it with supporting documents. They aim to respond within 10 business days.
Does InsureandGo.com.au offer cover for COVID-19?
Yes, the website indicates that COVID-19 coverage is available in their Silver and Gold policies.
Can I get a quote from InsureandGo.com.au without purchasing?
Yes, you can obtain a free quote from InsureandGo.com.au by entering your travel details on their website without any obligation to purchase.
What is a Product Disclosure Statement (PDS) and why is it important to read?
A PDS is a legal document that contains crucial information about your insurance policy, including benefits, features, exclusions, coverage limits, excesses, and your rights and obligations. It’s essential to read it thoroughly to understand what you’re covered for.
Does InsureandGo.com.au have a physical office in Australia?
The website indicates they are “Australia’s online travel insurance specialists,” suggesting their primary mode of operation is digital, with customer service likely handled via phone and online channels rather than physical branches. Mobilemonster.com.au Review
What is Takaful insurance?
Takaful is an Islamic insurance system based on mutual cooperation, solidarity, and shared responsibility, where participants contribute to a common fund for mutual assistance, avoiding riba (interest) and gharar (excessive uncertainty).
Why is conventional insurance like InsureandGo.com.au discouraged in Islam?
Conventional insurance is generally discouraged in Islam due to its inclusion of riba (interest) in the investment of premiums and gharar (excessive uncertainty or speculation) in the contract, which are prohibited.
Are children covered for free under InsureandGo.com.au policies?
Yes, InsureandGo.com.au states that dependent children or grandchildren under 18 years of age, named on the policy schedule and financially dependent, can be covered for free when travelling with parents or grandparents.
What are the benefits of setting up an emergency savings fund instead of traditional insurance?
An emergency savings fund, or self-insurance, allows you to retain full control over your money, avoid riba, and have immediate access to funds without claims processes, aligning with Islamic financial principles.
Does InsureandGo.com.au cover cancellation of travel plans?
Yes, cancellation cover is available on their Silver and Gold policies, reimbursing costs for flights, accommodation, and other pre-paid expenses if a trip is cancelled due to covered reasons like injury or unforeseen illness. Electricitymonster.com.au Review
What is “excess” in an InsureandGo.com.au policy?
Excess is the amount deducted from any payment InsureandGo makes to you if you make a claim. You can typically choose to increase or decrease this amount during the purchase process, affecting your premium.
Does InsureandGo.com.au offer cover for adventure sports?
Yes, coverage for adventure sports can be added as an optional upgrade to your policy.
How does InsureandGo.com.au handle travel delays?
If you are covered for travel delays and financially affected by a delay of more than 12 hours, InsureandGo.com.au may reimburse the cost of necessary additional meals and accommodation expenses, subject to policy limits.
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