Suresearch.com.au Review

Based on looking at the website, Suresearch.com.au appears to be a legitimate Australian business specialising in utility locating, mapping, and asset protection services. The site presents a clear overview of their offerings, highlighting their expertise in areas like utility surveys, CCTV inspections, and non-destructive excavation.

Here’s an overall review summary:

• Purpose: Provides professional utility locating, mapping, and asset protection services for civil, construction, and residential projects.
• Services Offered: Utility Locating, Utility Mapping/Surveying, CCTV Inspection, Concrete X-Ray, Non-Destructive Excavation, Jet Vac Drain Cleaning, Confined Space Entry, Smoke Testing, Pipe Rehabilitation.
• Geographic Focus: Primarily Sydney and NSW Central Coast, with mentions of Brisbane and South Coast.
• Key Selling Points: Highly trained technicians (no contractors), latest equipment, DBYD certified locators, focus on site protection and safe excavation.
• Transparency: Provides contact information, service descriptions, video and photo galleries, testimonials, and news updates.
• Missing Information: While comprehensive on services, the website lacks explicit pricing structures, a detailed privacy policy, and terms of service. It also doesn’t feature a clear “About Us” section that details the company’s history, founders, or mission beyond a general statement of leadership.

The website clearly communicates its specialisation in underground utility services, which is a critical field for safe and efficient construction and infrastructure development. They emphasise their professional approach, including the use of trained, in-house staff and advanced technology. However, for a user seeking full transparency and understanding before engagement, the absence of publicly available pricing or more detailed legal disclaimers like a robust privacy policy and terms of service is a notable omission. This could necessitate direct contact to gather essential information that many modern, trustworthy businesses readily provide upfront.

Here are some alternatives for professional services in Australia focused on safety, efficiency, and ethical business practices:

• Geospatial Services Providers

  

  • Key Features: Specialise in spatial data, mapping, and surveying. Can include utility mapping as part of broader offerings. Often employ advanced GIS (Geographic Information Systems) and remote sensing technologies.
  • Average Price: Varies significantly based on project scope, technology used, and duration. Project-based quotes.
  • Pros: Highly accurate data, comprehensive mapping solutions, expertise in diverse geographical contexts.
  • Cons: Might be more focused on data collection than immediate excavation or repair, potentially higher cost for specialised services.

• Civil Engineering Consultants

  • Key Features: Offer a wide range of services including site investigation, infrastructure design, project management, and utility coordination. Can provide pre-construction utility surveys and risk assessments.
  • Average Price: Project-based, typically involving hourly rates for consultants or lump sums for specific project phases.
  • Pros: Holistic project approach, deep understanding of infrastructure complexities, ability to integrate utility data into overall design.
  • Cons: May not have direct field teams for locating/excavation, relying on subcontractors.

• Underground Service Locators (Independent)

  • Key Features: Dedicated to the detection and mapping of underground utilities (e.g., pipes, cables) using various technologies like GPR (Ground Penetrating Radar) and electromagnetic locators.
  • Average Price: Often provide quotes per day or per project, starting from a few hundred dollars for smaller jobs.
  • Pros: Specialised expertise in a core service, often quicker response times for urgent locating needs.
  • Cons: May have a narrower scope of services compared to larger firms, might not offer full excavation or rehabilitation.

• Environmental Engineering Firms

  • Key Features: Focus on sustainable development, site assessments, and often include non-destructive excavation (NDD) or vacuum excavation as part of environmental remediation or sensitive area work.
  • Average Price: Project-specific, reflecting the complexity of environmental considerations.
  • Pros: Strong emphasis on environmental protection, often adhere to strict safety and regulatory standards, suitable for sensitive sites.
  • Cons: Their primary focus might not be solely on utility location, potentially leading to broader project scopes.

• Infrastructure Surveying Companies

  • Key Features: Provide detailed surveys for infrastructure projects, including topographical, cadastral, and often utility surveys. They use precision instruments and data processing.
  • Average Price: Varies based on the scale and complexity of the surveying required.
  • Pros: High accuracy in spatial data, crucial for large-scale infrastructure planning and construction.
  • Cons: May not offer the physical excavation or cleaning services.

• Drainage and Plumbing Services (Commercial/Industrial)

  • Key Features: While typically focused on plumbing, many commercial and industrial drainage services offer CCTV inspections, jet vac cleaning, and pipe rehabilitation.
  • Average Price: Hourly rates or fixed prices for specific services like drain cleaning, typically in the range of hundreds to thousands for larger jobs.
  • Pros: Direct solution for drainage issues, often equipped for immediate repairs or cleaning.
  • Cons: Limited to drainage systems, not comprehensive utility locating for other services like power or communications.

• Construction Consulting Services

  • Key Features: Provide expert advice on various aspects of construction projects, including risk management, compliance, and planning, which often involve assessing existing site conditions and utilities.
  • Average Price: Consultant fees, either hourly or project-based.
  • Pros: Strategic oversight, helps in mitigating risks and ensuring compliance with regulations.
  • Cons: Advisory role, won’t perform the physical utility work themselves.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Suresearch.com.au Review & First Look

Alright, let’s cut to the chase and have a squiz at Suresearch.com.au. Based on a direct dive into their website, SureSearch positions itself as a leader in the utility locating, mapping, and asset protection industry in Australia. They’re offering a suite of services designed to help you avoid those costly and dangerous surprises lurking underground, whether it’s for a residential dig, a major civil project, or complex infrastructure development. It’s pretty clear they’re targeting anyone who needs to know exactly what’s beneath their feet before they start digging.

Website Navigation and User Experience

Navigating Suresearch.com.au is fairly straightforward. The top menu bar gives you direct access to key sections like ‘Home’, ‘About Us’, ‘Services’, ‘Testimonials’, ‘News’, ‘Careers’, and ‘Contact’. There’s also a clear ‘Request a quote now!’ call to action, which is front and centre. The ‘Services’ dropdown is well-organised, listing out their primary offerings from ‘Utility Locating’ to ‘Pipe Rehabilitation’. This structure makes it relatively easy to find the specific service you might be interested in without too much clicking around.

• Clean Layout: The design is clean, with a professional aesthetic that doesn’t overwhelm you with too much information at once.
• Responsive Design: The site appears to be responsive, meaning it adjusts well to different screen sizes, which is crucial for users accessing it from mobile devices on a worksite, for instance.
• Clear Calls to Action: Buttons like “Request a quote now!” and “Discover all our services” are prominent, guiding users towards engagement.

Initial Impressions and Credibility Cues

The website makes a strong initial impression. The repeated assertion that SureSearch is a “Leader in the Utility Locating, Mapping & Asset Protection Industry” aims to build confidence. They highlight key differentiators such as “highly trained technicians & operators” and the fact that “We never use contractors, which means SureSearch has full control over all its projects.” This detail about not using contractors is a significant point for potential clients, as it implies tighter quality control and accountability.

• Professional Visuals: The inclusion of video galleries and photos (though not explicitly listed as a “photo gallery” link, the text suggests one) helps illustrate their work and equipment, adding a layer of professionalism.
• Accreditations: The “Our Accreditations” section is a crucial credibility booster, indicating adherence to industry standards. This is vital for any service provider in a safety-critical field.
• Client Testimonials: A dedicated ‘Testimonials’ section features positive feedback from various clients, including specific company names, which lends authenticity.

Suresearch.com.au Features

SureSearch offers a comprehensive suite of services, essentially providing a one-stop shop for underground utility management. These features are designed to mitigate risks, improve efficiency, and ensure safety on various project sites.

Utility Locating and Mapping Expertise

This is clearly their bread and butter. They talk about “Utility Location Services. Utility Surveys and Mapping. Utility and Design Plans.” This indicates they’re not just finding pipes, but also providing the crucial data needed for planning and design. Knowing precisely where existing utilities are located is paramount for preventing damage during excavation, which can lead to significant delays, costs, and even serious accidents.

• Accurate Detection: They claim expertise in “Accurate Detection Of Utilities, Site Protection, Service Locating & Service Proving.” This implies a meticulous approach to identifying everything from gas lines to communication cables.
• Advanced Equipment: The website mentions using “the latest equipment – from hydro vacuum excavation, ground penetrating radar, underground 3D imaging to CCTV inspections.” This is a strong indicator of their capability and commitment to using cutting-edge technology for precise results.
• Survey Data Integration: They boast “highly qualified and experienced surveyors who are experts at translating utility information to engineering grade survey data,” which is essential for detailed project plans.

Specialised Inspection and Excavation Services

Beyond just locating, SureSearch dives into more complex services that support the lifecycle of underground infrastructure.

• CCTV Inspections: They can record footage inside drainage systems, from pipes as small as 50mm to as large as 2m in diameter. This allows for detailed condition assessment and problem identification without disruptive digging.
  • Applications: Ideal for diagnosing blockages, structural integrity issues, or identifying points of infiltration/exfiltration.
• Concrete X-Ray / Ground Penetrating Radar: This non-destructive testing method is used to record features and objects within concrete structures.
  • Benefits: Crucial for safe drilling, cutting, or core sampling in concrete, preventing damage to rebar, conduits, or post-tension cables.
• Non-Destructive Excavation (NDD) / Hydro Vacuum Excavation: This service uses high-pressure water and vacuum to safely remove soil around underground utilities, eliminating the risk of damage.
  • Safety First: “Eliminating the risk of damage to existing underground utilities and services, and avoiding potential harm to the environment.” This method is a gold standard for safety around buried services.
• Jet Vac Drain Cleaning: With a fleet of combination hi-velocity drain cleaning trucks, they tackle blockages and debris in storm water and sewer mains.
  • Powerful Capabilities: Equipped with powerful water jetting pumps and large debris tanks, capable of clearing pipes from 150mm to 1800mm diameter.

Comprehensive Asset Protection and Rehabilitation

Their services extend to proactive measures for asset longevity and reactive repairs.

• Confined Space Entry: They manage safe entries into pits, manholes, tanks, and culverts for inspections, locating, vacuum loading, and NDD.
  • Safety Compliance: This indicates adherence to strict safety protocols for hazardous environments.
• Smoke Testing: A non-toxic smoke is forced into networks to identify leaks easily, without causing further damage.
  • Efficiency: A quick and effective method for pinpointing issues in drainage or plumbing systems.
• Pipe Rehabilitation: They offer quick-lock repair systems for common pipe defects, providing a “flexible, structurally sound repair system with minimal labor, minimal preparation and minimal risk without costly excavation.”
  • Minimally Invasive: This is a key advantage, reducing disruption and cost compared to full pipe replacement.

Suresearch.com.au Pros & Cons

Alright, let’s break down the good bits and the areas where Suresearch.com.au could sharpen its act, purely from a website perspective.

Pros

SureSearch’s online presence, while not groundbreaking, does a solid job of presenting their core offerings and establishing credibility.

• Clear Service Offerings: The website clearly lists and explains each of their services, making it easy for potential clients to understand what they do. The ‘Services’ dropdown and dedicated pages are well-structured.
• Emphasis on Safety & Expertise: They consistently highlight their “highly trained technicians” and the use of “latest equipment,” which are crucial selling points in a field that prioritises safety and precision. The “no contractors” policy is a strong positive for quality control.
• Visual Content (Videos): The “Video Gallery” is a great feature, allowing users to see their equipment in action and get a better sense of their capabilities. This adds a layer of transparency that static text can’t achieve.
• Testimonials and Accreditations: Featuring testimonials from named companies and explicitly listing accreditations (like DBYD certification) significantly boosts their credibility and trustworthiness. This is key for a service-based business.
• Easy Contact & Quote Request: Prominent phone numbers and email addresses, along with multiple “Request a Quote” forms, make it straightforward for potential clients to get in touch. The local area focus (Sydney, NSW Central Coast, Brisbane, South Coast) is also clearly communicated.
• Problem-Solution Approach: The site often frames its services in terms of solving client problems, such as “Regardless of your site or construction needs, SureSearch will help with the right planning to save you money” or “Don’t wait until your Leak turns into a larger Problem.”

Cons

While the website is functional, there are some areas where Suresearch.com.au falls short, particularly concerning transparency and comprehensive information that could enhance user trust and decision-making. Harperrealestate.com.au Review

• Lack of Pricing Information: This is a big one. There’s no indication of pricing models, average costs, or even a basic “how we quote” section. For businesses and individuals, upfront cost transparency can be a major factor in choosing a service provider. Without it, the user is forced to engage just to get a ballpark figure, which can be a barrier.
• Limited “About Us” Detail: While they mention being “a Leader,” the ‘About Us’ section is surprisingly brief. It lacks deeper insights into the company’s history, founding principles, leadership team, or specific values. A more robust ‘About Us’ can help build a stronger connection and trust with potential clients by showcasing the human element behind the business.
• Absence of Comprehensive Legal Documents: There’s no easily discoverable link to a privacy policy or terms and conditions. In today’s digital landscape, users expect clear statements on how their data is handled and the legal framework governing service agreements. This is a significant oversight for any professional business operating online.
• No Online Booking/Scheduling: While they offer quote requests, there’s no functionality for direct online booking or checking availability. This might be a limitation for some clients who prefer self-service options, especially for smaller jobs.
• Repetitive Content: The homepage contains several instances of the same paragraph repeated multiple times (“SureSearch is a Leader in the Utility Locating, Mapping & Asset Protection Industry…”). This creates a cluttered feel and can be off-putting for users looking for concise, unique information.
• Dated News Section: The news section appears to have older posts, with the newest visible post being from 2020. A more regularly updated news or blog section could demonstrate ongoing activity, industry engagement, and thought leadership.

Suresearch.com.au Alternatives

When you’re looking for expert services in underground utility management, mapping, and site protection in Australia, there are several reputable alternatives that offer similar or complementary capabilities. Each has its own strengths, depending on the specific needs of your project.

1. Geospatial Intelligence Pty Ltd

• Key Features: Specialises in delivering spatial data solutions, including high-precision surveys, 3D mapping, and GIS (Geographic Information System) services. While not explicitly focused on utility excavation, their advanced mapping capabilities are crucial for utility planning.
• Pros: Cutting-edge technology for data acquisition and analysis, strong focus on data accuracy, comprehensive spatial insights for large-scale projects.
• Cons: May require integrating with another service for the physical excavation or repair aspects.
• Best For: Large infrastructure projects requiring highly detailed mapping and spatial data integration.

2. Downer Group

• Key Features: A major infrastructure services provider in Australia and New Zealand, Downer has extensive capabilities in utilities, telecommunications, transport, and more. They offer a broad range of services including utility network management, maintenance, and construction.
• Pros: Large scale operations, comprehensive service offerings across the utility lifecycle, established reputation and significant resources.
• Cons: Might be less agile for smaller, niche projects compared to specialised smaller firms.
• Best For: Major utility network projects, large-scale infrastructure development, and long-term service agreements.

3. Ferreting Utility Services

• Key Features: Focuses specifically on underground service locating and utility mapping. They use a range of detection technologies including GPR and electromagnetic locators to identify and map buried assets.
• Pros: Specialised in utility locating, often agile and responsive for immediate site needs, clear expertise in their niche.
• Cons: More limited in scope compared to SureSearch’s broader offerings like drain cleaning or pipe rehabilitation.
• Best For: Projects primarily needing accurate underground utility detection and mapping prior to excavation.

4. Enviropacific Services

• Key Features: Specialises in environmental remediation, hazardous waste management, and civil infrastructure. They often employ non-destructive excavation (NDD) as a core method for safely accessing contaminated sites or areas with sensitive utilities.
• Pros: Strong emphasis on environmental and safety compliance, expertise in complex site conditions, integrates NDD with broader environmental solutions.
• Cons: Their primary focus is environmental, so utility locating might be part of a larger environmental project rather than a standalone service.
• Best For: Projects with environmental sensitivities or requiring safe excavation in contaminated areas.

5. Interflow

• Key Features: A leading provider of pipeline infrastructure solutions, with a strong focus on trenchless technology for pipeline rehabilitation, relining, and maintenance. They offer CCTV inspections, cleaning, and various repair methods.
• Pros: Deep specialisation in pipe and drainage systems, advanced trenchless technologies minimise disruption, long history and proven track record in pipeline solutions.
• Cons: Their services are almost exclusively focused on pipes/drains, not broader utility locating (e.g., power, comms cables) or concrete scanning.
• Best For: Addressing issues related to aging or damaged pipes and drains, requiring trenchless rehabilitation.

6. Cardno (now Stantec)

• Key Features: As part of Stantec, a global design and engineering firm, they offer comprehensive infrastructure services, including surveying, civil engineering, and environmental consulting, which often encompass utility planning and design.
• Pros: Global expertise with local presence, multi-disciplinary approach covering design through to construction support, extensive technical resources.
• Cons: Might be geared towards larger, more complex engineering projects rather than quick, standalone utility locates.
• Best For: Large-scale infrastructure projects requiring integrated engineering, design, and utility planning.

7. Dial Before You Dig (DBYD)

• Key Features: While not a service provider in the same vein as SureSearch, DBYD is the essential first step for anyone planning excavation in Australia. It’s a free service that connects you with asset owners who can provide information on the location of underground utilities.
• Pros: Mandatory and free service, provides crucial utility information from various asset owners, helps prevent damage to essential services.
• Cons: Provides plans, not actual on-site locating or excavation services. You still need a professional locator like SureSearch or its alternatives to pinpoint exact locations.
• Best For: The absolute first step for any excavation project to obtain preliminary utility information.

How to Get a Suresearch.com.au Quote

Alright, so you’ve had a look at SureSearch’s services and you’re thinking, “How do I actually get a price for this gig?” Well, the website doesn’t throw up any pricing structures upfront, so it’s all about getting a custom quote. This isn’t uncommon for specialised services like theirs, as every project is unique, with varying complexities, site conditions, and required equipment.

Steps to Request a Quote

SureSearch makes it pretty straightforward to request a quote, with multiple touchpoints highlighted across their website. They want you to get in touch, plain and simple.

1. Call Them Directly: The most prominent call to action on almost every page is their phone number: 1300 88 45 20. This is probably their preferred method for initial contact, allowing for a quick discussion about your needs.
2. Fill Out the Online Form: There are several “Request a Quote” buttons and links scattered throughout the site, particularly on the homepage and at the bottom of service pages. Clicking these typically brings up a pop-up form.
   • Required Information: Expect to provide your name, contact details (email/phone), company name (if applicable), and a brief description of the job or service you’re after. The more detail you can provide here about your project location, scope, and specific requirements, the better they can tailor an accurate quote.
3. Email Them: Their email address, [email protected], is also clearly listed. This is a good option if you prefer to lay out all the details of your project in writing, perhaps attaching plans or photos.

What to Prepare for Your Quote Request

To ensure you get the most accurate and efficient quote, it’s a good idea to have some key information ready before you contact them. Think of it like putting together a brief for them.

• Project Location: Provide the full address, including street number, street name, suburb, and postcode. If it’s a large site, consider providing specific coordinates or landmarks.
• Scope of Work: Clearly describe what you need done. Are you looking for:
  • Utility locating for a new fence line?
  • Mapping an entire construction site?
  • A CCTV inspection of a blocked drain?
  • Non-destructive excavation around known services?
• Site Conditions: Are there any known challenges? For example:
  • What’s the ground type (rocky, sandy, paved)?
  • Is there limited access for equipment?
  • Are there any known existing services?
  • Any specific safety considerations?
• Timelines: Do you have a specific deadline or project start date? Knowing your urgency can help them prioritise and advise on availability.
• Relevant Documents: If you have site plans, architectural drawings, or even photos, offer to send them over. This can save a lot of back-and-forth.

By providing as much detail as possible upfront, you’ll help SureSearch understand the complexity and requirements of your job, leading to a more precise and timely quote. They can then factor in equipment needs, personnel allocation, and estimated timeframes more effectively.

Suresearch.com.au vs. Competitors

When evaluating Suresearch.com.au against its competitors in the Australian utility locating and asset protection market, it’s useful to look at their strengths, weaknesses, and what differentiates them. The industry is competitive, with a mix of large national players, highly specialised niche firms, and regional operators.

Core Strengths of Suresearch.com.au

SureSearch positions itself with some clear advantages, particularly for clients looking for a reliable, controlled service delivery.

• In-House Expertise and Control: Their explicit statement “We never use contractors, which means SureSearch has full control over all its projects” is a significant differentiator. This implies consistent quality, better accountability, and a more streamlined communication process than companies that rely heavily on third-party contractors. This resonates with clients who want a single point of contact and assurance of uniform standards.
• Comprehensive Service Range: SureSearch offers a broad spectrum of services under one roof:
  • Utility Locating & Mapping
  • CCTV Inspection
  • Concrete X-Ray
  • Non-Destructive Excavation (NDD)
  • Jet Vac Drain Cleaning
  • Confined Space Entry
  • Pipe Rehabilitation
    This broad range means a client might not need to hire multiple companies for different phases of a project involving underground assets.
• DBYD Certified Locators: Their claim that “all Employees are now all DBYD (Dial Before You Dig) Certified Locators” is a critical industry standard and a major trust factor. This assures clients that their staff are professionally trained and compliant with essential safety regulations.
• Focus on Asset Protection: Their messaging consistently emphasizes “asset protection” and “safe excavation,” which is crucial for clients looking to minimise risk and avoid costly utility strikes.

Where Competitors Might Have an Edge

While SureSearch has its strengths, other players in the market might offer different advantages or cater to specific niches more effectively.

• Scale and National Reach: Larger national companies like Downer Group or global engineering firms like Stantec (formerly Cardno) typically have a much broader national footprint, more extensive resources, and potentially the capacity to handle multiple mega-projects concurrently across different states. SureSearch, while active in major hubs, appears more concentrated in NSW.
• Specialised Niche Expertise: For highly specific needs, a niche competitor might have deeper expertise. For example, Interflow is a specialist in pipe rehabilitation and trenchless technology, potentially offering an even wider array of specific pipe repair solutions than SureSearch, whose pipe rehab seems to be one method. Similarly, firms focused solely on highly advanced GPR or drone mapping might offer unparalleled detail in those specific areas.
• Advanced Data Integration & Software: Some larger engineering or geospatial firms (e.g., Geospatial Intelligence) might integrate utility data into more sophisticated 3D models, BIM (Building Information Modelling) platforms, or complex GIS environments, providing richer data for long-term asset management beyond just immediate locating.
• Transparent Pricing or Online Tools: While not common in this industry, some newer or more digitally-forward competitors might offer preliminary pricing guides or more advanced online calculators for specific services, reducing the need for an initial quote call. SureSearch’s website, as noted, lacks this.
• Environmental Specialisation: Firms like Enviropacific Services might have deeper expertise and specific certifications for projects involving hazardous materials or environmentally sensitive sites, where utility work is integrated with broader environmental remediation efforts.

The Verdict

Suresearch.com.au positions itself as a strong, reliable, and integrated service provider with a significant focus on quality control through its in-house teams. For clients in their operational areas (Sydney, NSW Central Coast, Brisbane), they present a compelling offer, particularly for those who value direct accountability and a comprehensive service package from a single provider. However, for projects requiring national coverage, highly specialised niche solutions, or those where upfront indicative pricing is a key decision factor, clients might find larger or more niche competitors to be a better fit. Ultimately, the best choice depends on the specific project’s scale, complexity, geographic location, and specific technical requirements.

How to Cancel Suresearch.com.au Subscription (N/A)

Based on the information provided on the Suresearch.com.au homepage, it does not appear that SureSearch operates on a subscription model for its services. Their business model seems to be project-based, where clients request quotes for specific utility locating, mapping, excavation, or rehabilitation jobs. This is typical for a service-based business in the civil engineering and infrastructure support sector. Thenordic.com.au Review

Therefore, the concept of “cancelling a Suresearch.com.au subscription” as one might cancel a SaaS product or a monthly membership is not applicable.

Project-Based Engagements

When you engage SureSearch for a service, you would typically:

1. Request a Quote: You contact them with details of your project.
2. Receive a Proposal/Quote: They assess your needs and provide a tailored cost estimate and scope of work.
3. Approve/Accept: You agree to the terms and cost.
4. Service Delivery: They perform the work.
5. Payment: You pay for the completed service as per the agreed-upon terms.

This means there isn’t an ongoing recurring payment or a “subscription” that you would need to formally cancel.

What if You Need to Cancel a Booked Service?

If you have already requested and possibly confirmed a service, but now need to cancel or postpone it, you would need to directly contact SureSearch.

Here’s the likely process:

• Review Your Agreement: Check any formal quotes, proposals, or contracts you received from SureSearch. These documents should outline their terms and conditions regarding cancellations, postponement fees, or notice periods.
• Contact Them Immediately: As soon as you know you need to cancel or change your booking, get in touch with them via their primary contact channels:
  • Phone: Call their main number, 1300 88 45 20. This is often the quickest way to address urgent changes.
  • Email: Send an email to [email protected] or any specific project manager’s email you might have been given. Provide your project reference number (if applicable), name, and a clear explanation of why you need to cancel or reschedule.
• Be Prepared for Potential Fees: Depending on how close to the scheduled service date you cancel, and what was agreed upon in your initial quote or contract, there might be cancellation fees to cover costs already incurred by SureSearch (e.g., resource allocation, preliminary site visits, or equipment mobilisation).

In summary, since Suresearch.com.au offers project-based services, the notion of a “subscription” to cancel doesn’t apply. Any changes or cancellations to a booked service would involve direct communication with their team, adhering to the terms outlined in your specific service agreement.

How to Cancel Suresearch.com.au Free Trial (N/A)

Just like the previous section, the concept of a “free trial” doesn’t seem to apply to Suresearch.com.au’s business model. Their services are professional, project-based offerings in the utility locating, mapping, and asset protection industry, not software or digital subscriptions that typically come with free trial periods.

SureSearch’s services inherently involve:

• Specialised Equipment: They use high-value machinery like ground penetrating radar, hydro vacuum excavators, and CCTV inspection units.
• Highly Trained Personnel: Their technicians and operators are described as “highly trained,” often requiring specific certifications (like DBYD certification).
• On-Site Operations: The services are physically delivered on specific project sites, which involves logistics, travel, and direct labour.

These types of services are generally priced per project or per day/hour, based on the scope, complexity, equipment required, and personnel involved. They don’t lend themselves to a “try before you buy” free trial model in the way a streaming service or a productivity app might.

Typical Engagement Process

For services like those offered by SureSearch, the standard engagement process is: Solar-matic.com.au Review

1. Initial Enquiry: You contact them with your requirements.
2. Scope Definition: They work with you to understand the exact scope of the job.
3. Quotation: They provide a detailed quote outlining the costs for the specific services needed.
4. Acceptance and Scheduling: If you accept the quote, the service is scheduled.
5. Execution: The work is performed on site.

There’s no indication on their website of any introductory free services or trial periods for their core offerings.

Clarifying Any Misconceptions

If you encountered information elsewhere that suggested a “free trial” for SureSearch, it’s highly likely to be a misunderstanding. It’s possible someone might misinterpret a preliminary consultation or a basic information request as a “free trial,” but these are standard business practices for any service provider to understand a client’s needs before formal engagement.

In essence, if you’re looking for a service from SureSearch, your path forward is to directly request a quote for your specific project. There’s no trial period to sign up for or subsequently cancel.

Suresearch.com.au Pricing

Alright, let’s talk brass tacks. What’s the damage for SureSearch’s services? Here’s the straightforward answer: Suresearch.com.au does not display any public pricing information on their website.

This is a common practice for businesses offering specialised, project-based services in the civil engineering, construction, and utility management sectors. It makes sense, too, when you think about it. The cost of locating utilities, mapping a site, performing non-destructive excavation, or cleaning drains isn’t a flat rate. It depends on a multitude of factors, making a generic price list pretty useless.

Factors Influencing Service Costs

When you contact SureSearch for a quote, they’ll be factoring in several key variables to determine the final price. Understanding these can help you better prepare for your discussion with them:

• Scope of Work: This is probably the biggest factor.
  • Are you just locating a single known utility line, or do you need a comprehensive map of all underground services across a large development site?
  • Is it a quick CCTV inspection, or a multi-day pipe rehabilitation project?
  • How many services need to be identified or protected?
• Site Size and Complexity:
  • A small residential backyard dig will cost significantly less than a large commercial or industrial site.
  • Is the site easily accessible, or does it require navigating challenging terrain or confined spaces?
  • Are there multiple layers of utilities or complex intersections?
• Ground Conditions:
  • What type of soil are they working with? Sand, clay, rock, or concrete can all impact the time and equipment required for excavation or locating.
  • Are there any known obstructions or hazards?
• Equipment Required:
  • Some services, like hydro vacuum excavation or large-scale CCTV inspections, require specific, high-cost machinery. The type and duration of equipment use will directly influence the quote.
  • Does the job require Ground Penetrating Radar (GPR), electromagnetic locators, or both?
• Personnel and Time:
  • How many technicians are needed, and for how long? Highly trained and certified operators come at a cost.
  • Is the work urgent and requires a rapid response, or can it be scheduled during standard hours? Overtime or expedited service will generally incur higher costs.
• Location: While they serve Sydney, NSW Central Coast, Brisbane, and South Coast, specific travel time and logistics for remote sites within these regions might be factored in.
• Reporting Requirements: Do you need basic utility mark-outs, or detailed engineering-grade survey reports and 3D models? The level of documentation and data delivery can also influence the price.

Why No Public Pricing?

The absence of public pricing isn’t about being secretive; it’s about providing fair and accurate quotes that reflect the actual effort and resources needed for each unique job.

• Customisation: Each project is bespoke. A fixed price list would either be too high for simple jobs or too low for complex ones, leading to inefficiencies or dissatisfied clients.
• Competitive Landscape: In a competitive market, companies often prefer to provide tailored quotes to ensure they are pricing competitively for the specific requirements of each client.
• Risk Assessment: Pricing also incorporates an element of risk. A site with unknown, complex utility layouts might carry a higher initial quote than a well-documented greenfield site, reflecting the increased effort and potential for unforeseen challenges.

To get an accurate price from SureSearch, the only way is to contact them directly and provide them with as much detail as possible about your project. They’ll then be able to provide you with a tailored quote that reflects your specific needs.

Suresearch.com.au Alternatives

When it comes to finding reliable service providers for utility locating, mapping, and ground investigation in Australia, you’ve got a fair few options beyond SureSearch. The key is to match your specific project needs with a provider’s particular strengths. Let’s look at some of the major players and what they bring to the table, beyond the ones we already discussed in the “Suresearch.com.au vs. Competitors” section.

1. Geospatial Intelligence Pty Ltd

• Overview: While previously mentioned, it’s worth reiterating their strength. They focus on delivering high-precision spatial data, mapping, and GIS solutions for various industries. Their expertise lies in collecting, processing, and visualising complex spatial information.
• Key Services: LiDAR surveys, aerial mapping, 3D modelling, cadastral surveys, and often integrate utility information into comprehensive geospatial datasets.
• Distinguishing Feature: Their strong emphasis on data analytics and creating robust digital twins of infrastructure, which is highly beneficial for long-term asset management and future planning.
• Consider for: Large-scale infrastructure projects, urban development, or situations where detailed, accurate 3D spatial data of utilities is paramount.

2. Suez Australia & New Zealand

• Overview: A global leader in water and waste management, Suez often engages in significant infrastructure projects that involve managing and maintaining underground water and wastewater networks. While not primarily a “utility locator,” their extensive work with pipelines means they have internal capabilities and often engage with or oversee contractors for utility-related groundworks.
• Key Services (relevant to utilities): Water and wastewater network management, pipeline inspection, and rehabilitation (often involving CCTV and cleaning similar to SureSearch).
• Distinguishing Feature: Their vast experience and scale in managing critical water infrastructure, offering a holistic view of water utility health and operations.
• Consider for: Projects directly related to water or wastewater infrastructure, where a broader management perspective is beneficial.

3. Pro-Active Utility Services

• Overview: A dedicated utility service provider offering a range of underground asset management solutions. They position themselves as specialists in identifying and mapping underground services accurately.
• Key Services: Utility locating (GPR, EM), utility mapping, concrete scanning, non-destructive digging (NDD), and pit and pipe asset inspections.
• Distinguishing Feature: Their focus on being ‘pro-active’ in risk mitigation and providing accurate data to prevent utility strikes. They often highlight their responsive service.
• Consider for: General utility locating and NDD needs, particularly for clients seeking a focused, responsive service.

4. National Utility Locating (NUL)

• Overview: As their name suggests, NUL focuses on utility locating services across Australia. They utilise a range of technologies to pinpoint buried infrastructure.
• Key Services: Dial Before You Dig (DBYD) assistance, GPR, electromagnetic location, non-destructive digging, and utility mapping.
• Distinguishing Feature: Their national reach and specialisation in the core service of utility locating, aiming for comprehensive coverage for large or dispersed projects.
• Consider for: Projects that require utility locating across multiple sites or regions in Australia, offering a single point of contact for widespread needs.

5. APEX Civil

• Overview: While a broader civil engineering and construction company, APEX Civil often undertakes projects that require precise utility management, including excavation and asset protection. They may offer integrated solutions where utility work is part of a larger construction contract.
• Key Services (relevant): Earthworks, pipeline installation, trenching, and infrastructure development, which inherently involve careful utility management.
• Distinguishing Feature: Their capability to handle the full scope of civil works, from ground investigation to actual construction, which can simplify project management by reducing the number of contractors.
• Consider for: Projects where utility work is part of a larger civil construction scope, allowing for a single contractor to manage multiple elements.

6. Vaclift Australia

• Overview: While primarily a manufacturer and supplier of vacuum excavation equipment (like hydro excavators), many of their clients are utility service providers. Some companies in this sector might also offer their own vacuum excavation services, or if you’re a major contractor, you might own and operate their equipment.
• Key Services (through their network/users): Non-destructive digging, trenching, potholing, and debris removal.
• Distinguishing Feature: They are at the forefront of the technology itself. If you’re a large company looking to acquire NDD capabilities, or find a service provider using top-tier vacuum excavation units, this is a relevant name.
• Consider for: Clients who need highly efficient and safe excavation services, often involving large-scale soil removal or precise exposure of buried utilities.

7. DBYD Certified Locators

• Overview: This isn’t a single company, but a network of qualified, certified locators endorsed by Dial Before You Dig (DBYD). SureSearch itself mentions being DBYD certified, which is crucial. If you’re simply looking for a certified locator, the DBYD website provides a directory of these professionals.
• Key Services: Professional, on-site location and marking of underground utilities using various techniques.
• Distinguishing Feature: The certification itself is a guarantee of a minimum standard of training and professionalism in utility locating, ensuring adherence to best practices.
• Consider for: Any project requiring professional utility locating services, offering a broad choice of certified individual operators or small firms.

When choosing an alternative, it’s always recommended to: Aofitness.com.au Review

• Check their specific service range: Does it align exactly with your needs?
• Verify their certifications and accreditations: Are they industry compliant and safety-focused?
• Request quotes: Get a few different quotes to compare pricing and proposed methodologies.
• Review testimonials/case studies: Look for evidence of successful projects similar to yours.

FAQ

Suresearch.com.au Review & First Look

What is Suresearch.com.au?

Suresearch.com.au is the official website for SureSearch, an Australian company specialising in utility locating, mapping, and asset protection services for civil, construction, and residential projects.

What services does SureSearch offer?

SureSearch offers a comprehensive range of services including Utility Locating, Utility Mapping/Surveying, CCTV Inspection, Concrete X-Ray (Ground Penetrating Radar), Non-Destructive Excavation (Hydro Vacuum Excavation), Jet Vac Drain Cleaning, Confined Space Entry, Smoke Testing, and Pipe Rehabilitation.

Where does SureSearch primarily operate?

SureSearch primarily operates in Sydney and the NSW Central Coast, with services also extending to Brisbane and the South Coast of Australia.

Does SureSearch use contractors for their projects?

No, SureSearch explicitly states on their website that they “never use contractors,” ensuring their highly trained technicians and operators have full control over all projects.

Is the Suresearch.com.au website easy to navigate?

Yes, the website features a clear menu bar with direct links to key sections like services, about us, and contact, making it relatively easy to navigate and find information.

Suresearch.com.au Features

What kind of equipment does SureSearch use?

SureSearch utilises the latest equipment, including hydro vacuum excavation units, ground penetrating radar, underground 3D imaging technology, and CCTV inspection cameras.

What is Non-Destructive Excavation (NDD) according to SureSearch?

NDD, or Hydro Vacuum Excavation, is SureSearch’s service for safely removing soil around underground utilities using high-pressure water and vacuum, thereby eliminating the risk of damage.

Can SureSearch inspect pipes of different sizes?

Yes, their CCTV inspection services are capable of recording footage from inside drainage systems ranging from pipes as small as 50mm in diameter up to 2m in diameter.

What is Concrete X-Ray used for?

Concrete X-Ray, also known as Ground Penetrating Radar Concrete, is a non-destructive testing method used by SureSearch to record features and objects within concrete structures, crucial for safe drilling or cutting.

What does “Pipe Rehabilitation” entail?

SureSearch’s Pipe Rehabilitation service involves using Quick-lock repair systems, which are flexible, structurally sound solutions for common pipe defects, designed to minimise labour, preparation, and risk without costly excavation. Kurvnewstead.com.au Review

Suresearch.com.au Pros & Cons

What are the main advantages of SureSearch’s services?

Advantages include their in-house, highly trained staff (no contractors), a comprehensive range of integrated services, DBYD certification for all employees, and a strong focus on asset protection and safe excavation.

What is a notable drawback of the Suresearch.com.au website?

A significant drawback is the absence of any public pricing information, requiring users to contact them directly for quotes.

Does the SureSearch website have a detailed “About Us” section?

No, the “About Us” section is relatively brief, lacking extensive details on the company’s history, founding principles, or specific leadership team members.

Are there testimonials available on the website?

Yes, SureSearch features a dedicated ‘Testimonials’ section with positive feedback from various clients, including specific company names, which adds credibility.

Suresearch.com.au Pricing

Does Suresearch.com.au display pricing on its website?

No, Suresearch.com.au does not display any public pricing information for its services on its website.

How do I get a quote from SureSearch?

You can request a quote by calling their direct phone number (1300 88 45 20), filling out an online “Request a Quote” form on their website, or sending an email to [email protected].

What factors influence the cost of SureSearch’s services?

Costs are influenced by the scope and complexity of the work, site size and conditions, specific equipment required, personnel needed, project location, and required reporting details.

Suresearch.com.au Alternatives

What is a key alternative for comprehensive geospatial services?

A key alternative for comprehensive geospatial services is Geospatial Intelligence Pty Ltd, which specialises in high-precision spatial data solutions and 3D mapping.

Which alternative focuses heavily on pipe rehabilitation and trenchless technology?

Interflow is a leading alternative specialising in pipeline infrastructure solutions, with a strong focus on trenchless technology for pipeline rehabilitation, relining, and maintenance.

Is Dial Before You Dig (DBYD) a direct competitor to SureSearch?

No, DBYD is not a direct service provider, but a free essential service in Australia that provides information on underground utility locations, acting as the first step before engaging a professional locator like SureSearch or its alternatives. Webminds.com.au Review

How can I find a certified utility locator in Australia if not using SureSearch?

You can find other DBYD Certified Locators by visiting the official Dial Before You Dig website (1100.com.au) which provides a directory of qualified professionals.

What is a large national infrastructure services provider that offers utility solutions?

Downer Group is a major infrastructure services provider in Australia and New Zealand with extensive capabilities in utility network management, maintenance, and construction.