youi.com.au FAQ

What is youi.com.au?

Youi.com.au is the official website for Youi Pty Ltd, an Australian-based direct insurance company offering a range of personal and business insurance products, including car, home & contents, motorcycle, caravan & trailer, watercraft, and small business insurance, as well as CTP Green Slips for NSW and SA.

Is Youi.com.au a legitimate company?

Yes, Youi.com.au is a legitimate and highly regulated Australian insurance company. It is authorised by APRA (Australian Prudential Regulation Authority) and holds an AFSL (Australian Financial Services Licence) from ASIC (Australian Securities and Investments Commission).

What types of insurance does Youi offer?

Youi offers car insurance, home & contents insurance, motorcycle insurance, caravan & trailer insurance, watercraft insurance, small business insurance, and Compulsory Third Party (CTP) insurance (Green Slips) in New South Wales and South Australia.

How do I get a quote from youi.com.au?

You can get a quote by visiting the youi.com.au homepage and clicking on the “Start a quote” button for the specific type of insurance you need (e.g., Car Insurance, Home & Contents Insurance). You will then be prompted to enter your details to generate a personalised quote. How Does youi.com.au Work?

What are Youi’s contact details?

Youi’s head office is at 2 Smart Drive, Sippy Downs, Queensland. You can call them on 13 YOUI (9684), email [email protected], or send mail to PO Box 849, Buddina, Queensland 4575. For roadside assistance, call 13 11 17.

How long has Youi been operating in Australia?

Youi has been operating in Australia since March 1, 2008, after receiving its authorisations from APRA and ASIC. The company traces its origins back to 1998 through its sister company, OUTsurance.

What is the youi.com.au login for?

The youi.com.au login portal allows existing policyholders to manage their insurance policies online. You can view policy documents, make payments, update personal details, and review policy information through your online account.

How do I make a claim with Youi?

You can make a claim by visiting the “Make a claim” section on their website or by calling their 24/7 claims hotline. They aim to review claims fairly and quickly to support customers.

Does Youi offer roadside assistance?

Yes, Youi offers 24/7 roadside assistance, which is typically included with their Comprehensive car insurance cover. Exclusions, limits, and additional fees may apply, and cover is not usually available within the first 24 hours of taking out or upgrading to Comprehensive cover. Agedcaredecisions.com.au Results: What Users Are Saying

Can I choose who repairs my car with Youi?

Yes, Youi now offers an optional cover called “Choice of Repairer” with Comprehensive and Third Party Fire & Theft car insurance policies, allowing you to choose your preferred repairer. Additional fees and some limits apply.

What is a PDS on youi.com.au?

PDS stands for Product Disclosure Statement. It is a legal document provided by Youi that contains important information about an insurance product, including its features, benefits, risks, terms, conditions, and exclusions. It helps you decide if a product is appropriate for you.

What are Ombudsman Claims Complaints Scores on Youi’s website?

These scores track the number of claims that required assistance from the Australian Financial Complaints Authority (AFCA), which is an independent complaints resolution scheme. Youi publicly shares this data as part of its commitment to transparent claims handling.

What is YouiRewards and is it still active?

The YouiRewards program officially ended on January 31, 2024. If you have any questions or need help accessing saved vouchers or gift cards from the program, you can call Youi on 13 9684.

What is the Youi Wall?

The Youi Wall was a platform for customer feedback or interaction that closed on May 29, 2024. For any feedback or questions, customers are now directed to call Youi on 13 9684. What Are the Benefits of Using Agedcaredecisions.com.au?

Does Youi have an app?

While the website mentions a customer service representative helping someone “download the app,” the primary focus of Youi.com.au for policy management and quotes is its web platform. Specific details about an official “Youi App” are not prominently highlighted on the homepage.

How does Youi’s “you-shaped insurance” work?

“You-shaped insurance” refers to Youi’s approach of getting to know customers better through detailed questions during the quote process. This allows them to tailor coverage and potentially offer more personalised pricing that is more suited to an individual’s specific situation and needs.

What is an excess and how does it work with Youi?

An excess is the initial amount you are required to pay when you lodge a claim. Youi has different types of excesses, including a Basic Excess, Additional Excess (for specific circumstances), Unlisted Driver Excess (if the driver isn’t noted on the policy), and a Windscreen Excess. You can often choose your level of Basic Excess.

Can I get NSW CTP Green Slip insurance from Youi?

Yes, Youi offers Compulsory Third Party (CTP) insurance, also known as a Green Slip, in New South Wales. You can get a quote and find more information on their website under the NSW CTP Green Slip Insurance section.

Who owns Youi Pty Ltd?

Youi Pty Ltd is an Australian company that is a subsidiary of Rand Merchant Investment Holdings (RMI Holdings), a financial services investment holding company based in South Africa. Youi also has strong ties to its sister company, OUTsurance, which operates in South Africa. Agedcaredecisions.com.au Review & First Look

Are there ethical alternatives to Youi’s conventional insurance model for Muslims?

Yes, for Muslims, ethical alternatives to conventional insurance like Youi typically include Takaful (Islamic insurance based on mutual cooperation and Sharia-compliant investments), self-insurance through dedicated savings funds, community-based mutual aid schemes, and strategic risk mitigation through ethical financial planning.