Based on checking the website Ablemanandvansurrey.co.uk, the service appears to be a legitimate local “man and van” offering moving and delivery services within Surrey and parts of South West London. The site provides clear pricing, contact information, and details about their services, which is a good sign. However, for those seeking robust consumer protection, especially concerning larger moves or high-value items, the limited liability insurance mentioned (£50 maximum) is a significant concern that potential customers should be aware of. This could lead to considerable financial risk if goods are damaged during transit. Furthermore, the website lacks a comprehensive ‘About Us’ section detailing the company’s full history or team, and there are no direct customer testimonials or case studies presented on the homepage, which are standard features for establishing trust and credibility in the service industry.
Here’s an overall review summary:
- Service Legitimacy: Appears legitimate for basic “man and van” services.
- Pricing Transparency: Clear hourly rates (£50/hour for one man and van, £25/30 mins thereafter; £10/hour for a second man).
- Hidden Costs: States “no hidden costs” aside from parking charges and tolls (e.g., Congestion Charge, ULEZ).
- Minimum Charge: Only one hour minimum charge.
- Contact Information: Provides multiple phone numbers and an email address.
- Areas Covered: Extensive list of Surrey and SW London areas.
- Insurance/Liability: Major concern. States “total limit for liability will be fifty pounds” due to not knowing the value of items for insurance. This is exceptionally low and places significant risk on the customer.
- Customer Testimonials/Reviews: Not explicitly displayed on the homepage.
- Online Booking/Quoting: No online booking system; requires calling for quotes.
- Payment Options: Cash, Cheques (made payable to Able Transport Services), Bank Transfer.
- Business Registration: Able Transport is a trading name of Clark Partnership LLP, which offers some level of verifiable business structure.
For smaller, low-value item moves where the customer is comfortable with the very limited liability, Ablemanandvansurrey.co.uk might be a viable option due to its transparent pricing and focus on saving costs. However, for anything substantial, the insurance limitation presents a significant drawback. Many reputable moving services offer far more comprehensive insurance coverage, typically based on the value of goods being transported, which offers peace of mind. Without adequate protection for belongings, customers could face considerable losses in the event of damage or loss.
Here are some alternatives for reliable and ethical removal and delivery services in the UK:
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- Key Features: Connects customers with independent drivers and removal companies; offers a range of services from single item delivery to full house moves; competitive pricing through a bidding system.
- Price: Varies by job, determined by bids from various providers.
- Pros: Wide network, potential for cost savings, diverse service options, customer reviews available for individual drivers.
- Cons: Quality can vary between providers, requires vetting individual drivers, less direct control over the specific company used.
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- Key Features: Online marketplace for shipping and transport; users list items to be moved and receive quotes from thousands of transport providers looking to fill empty capacity on their routes; eco-friendly by reducing wasted journeys.
- Price: Market-driven, quotes from various transporters.
- Pros: Often very cost-effective, good for irregular or bulky items, environmentally friendly, comprehensive feedback system for providers.
- Cons: Not always the fastest, requires patience for bids to come in, vetting individual providers is necessary.
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- Key Features: Compares quotes from multiple removal companies, offering services for local, national, and international moves; provides guides and resources on moving.
- Price: Varies, comparison service.
- Pros: Simplifies quote comparison, reputable partners, good for larger moves, provides broader moving advice.
- Cons: Less suitable for single-item transport, focuses on larger removal companies which may be more expensive.
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- Key Features: Professional London-based removal company known for premium service; focuses on high-quality removals, packing, and storage; well-regarded for reliability and care.
- Price: Higher end due to premium service.
- Pros: Excellent reputation for service and care, comprehensive insurance, professional staff, ideal for valuable items.
- Cons: More expensive than basic “man and van” services, primarily serves London and surrounding areas.
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- Key Features: Offers a full range of removal services across London and the UK, including home removals, office removals, packing services, and storage; known for efficiency and reliability.
- Price: Competitive for professional removal services.
- Pros: Extensive service offering, experienced teams, good customer support, professional insurance coverage.
- Cons: May be more than required for very small, single-item moves, booking can be necessary well in advance during peak times.
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- Key Features: Family-run removal company based in Surrey, offering local and long-distance removals, packing, and storage; emphasizes personal service and customer satisfaction.
- Price: Mid-range for professional service.
- Pros: Local to Surrey, personal touch, good for families, clear pricing.
- Cons: Service area might be more limited than national platforms, less suitable for urgent, last-minute jobs.
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- Key Features: Online platform to compare quotes from trusted removal companies across the UK; helps users find the best deals for home, office, or international moves; comprehensive network of vetted partners.
- Price: Varies by quotes received from different companies.
- Pros: Saves time by getting multiple quotes, works with vetted and insured companies, good for finding competitive rates for larger moves.
- Cons: Primarily for larger removals, less focused on single-item deliveries, still requires the user to select and manage the chosen company.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Ablemanandvansurrey.co.uk Review & First Look
When you first land on Ablemanandvansurrey.co.uk, the immediate impression is one of straightforward simplicity, almost to a fault. The site focuses heavily on direct communication and transparent, albeit basic, service information. It proudly states its “ONLY 1 HOUR MINIMUM CHARGE” and provides prominent contact numbers, which is crucial for a service-based business. However, the design feels dated, lacking the modern polish and user experience that many contemporary service websites offer. This initial look can sometimes raise a red flag for users accustomed to sleek, feature-rich platforms.
Initial Impressions of the Homepage
The homepage immediately presents itself as a no-frills operation. You get the key details upfront: phone numbers (020 8224 1874, 07833 300893), an email address ([email protected]), and the core promise of a “Friendly and dependable man with a clean and reliable van!” This directness can be appealing to those who just want to get to the point. However, the lack of modern web design elements, high-resolution imagery, or interactive tools might suggest a smaller, less technologically invested operation. In today’s digital landscape, a professional web presence often correlates with perceived reliability and capacity. According to a recent study by Stanford University, 75% of users admit to making judgements about a company’s credibility based on its website design alone. This is a crucial point for Ablemanandvansurrey.co.uk.
Clarity of Service Offerings
The website is very clear about the services it offers. It caters to a wide range of needs, including:
- Furniture Delivery and Installation
- Light Removals
- Student Removals
- Same day delivery
- Office Moves
- EBAY bargains pickup
- Exhibitions transport
- Large item pickup and delivery
- IT equipment delivery and installation
This detailed list leaves little to the imagination regarding what they can handle. They explicitly mention their specialisation, which is helpful for potential customers. The inclusion of specific scenarios like “eBay bargains” or “student relocation” demonstrates an understanding of common customer needs in the “man and van” sector.
Pricing and Cost Transparency
One of the site’s strong points is its upfront pricing structure. It clearly states:
- £50 per hour for one man and van, with a minimum of one hour.
- After the first hour, charges are £25 per 30 minutes.
- A second man, if required, is charged at £10 per hour.
They also highlight “no hidden costs,” except for parking charges and tolls (e.g., Congestion Charge, ULEZ), which are explicitly mentioned as extra. This level of transparency is commendable and helps customers budget effectively without nasty surprises. In a service industry often plagued by opaque pricing, this clarity is a significant advantage. A survey by PwC found that 89% of customers consider transparency as a key factor in their purchasing decisions.
Ablemanandvansurrey.co.uk Pros & Cons
Understanding the strengths and weaknesses of any service is crucial before committing. Ablemanandvansurrey.co.uk presents a mixed bag, offering some clear advantages but also some significant areas of concern, particularly for those seeking comprehensive protection for their belongings.
Advantages of Ablemanandvansurrey.co.uk
The primary benefit of Ablemanandvansurrey.co.uk is its straightforward and economical approach to removals.
- Transparent Pricing: As noted, the clear hourly rate and explicit mention of potential extras (parking, tolls) prevent unexpected charges. This honest approach builds a foundational layer of trust.
- Low Minimum Charge: The “ONLY ONE HOUR MINIMUM CHARGE” is highly appealing for small jobs, single item transport, or quick deliveries. Many larger removal companies or even other “man and van” services have higher minimum charges, often 2-3 hours, making Ablemanandvansurrey.co.uk a cost-effective option for minimal needs.
- Local Focus: Being a “Surrey family firm located in Surbiton,” they have an in-depth knowledge of the local area, which can translate to efficient navigation and timely service. This local expertise can be invaluable for avoiding delays and ensuring a smooth process.
- CRB Checked Driver: The mention of a CRB (Criminal Records Bureau) checked driver for student moves implies a level of vetting for their personnel, which is a positive sign for customer safety and security. While not explicitly stated for all services, it suggests a baseline standard.
- No VAT: The company explicitly states they are “not registered for VAT,” which means customers save an immediate 20% compared to VAT-registered businesses charging the same base rate. This is a significant cost saving, especially for smaller jobs. Data from HMRC shows that VAT currently stands at 20% on most goods and services.
Disadvantages of Ablemanandvansurrey.co.uk
While the advantages are clear, the disadvantages, particularly regarding liability, are substantial and warrant careful consideration.
- Extremely Limited Liability Insurance: This is by far the most significant drawback. The website explicitly states: “We always take maximum care of your possessions but because we do not know the value of your items for insurance our total limit for liability will be fifty pounds.” This means that in the event of damage or loss, regardless of the item’s actual value, the customer can only claim a maximum of £50. For anyone moving valuable items, furniture, or a significant quantity of goods, this presents an enormous financial risk. Reputable removal companies typically offer various levels of insurance, often based on the declared value of goods, to protect customers fully. For example, the British Association of Removers (BAR) Code of Practice mandates that their members offer comprehensive insurance coverage, often up to £50,000 or more, with options for higher values.
- No Packing Service Offered: The website states, “We do not offer a packing service. It is the customers responsibility to ensure that all goods being transported are adequately packaged.” While this keeps costs down, it adds a significant burden on the customer and means that items might not be packed to professional standards, potentially increasing the risk of damage during transit, especially given the limited liability.
- Customer Responsibility for Parking: Customers “must arrange parking at the address, or pay for any parking fines incurred.” While this is common for many services, it’s an additional logistical burden and potential cost that customers need to factor in.
- Dated Website Presentation: The website’s design is basic and lacks modern features like online booking, detailed FAQs, or customer reviews integrated into the site. This can affect user experience and perceived professionalism.
- Lack of Direct Customer Testimonials: While the text mentions “our business has grown due to satisfied customers coming back to us or recommending our man and van services to their friends,” there are no specific, verifiable testimonials on the homepage itself. Modern service businesses often feature customer reviews, often linked to external platforms, to build social proof and trust. A BrightLocal consumer review survey indicated that 92% of consumers use online reviews to evaluate local businesses.
Ablemanandvansurrey.co.uk Alternatives
Given the critical limitation concerning liability insurance with Ablemanandvansurrey.co.uk, exploring alternatives that offer better protection and a broader range of services is paramount for peace of mind. While Ablemanandvansurrey.co.uk might suit minimal, low-value moves, many other options provide greater security and professional standards, particularly for more substantial requirements. T-sticks.co.uk Review
Why Seek Alternatives, Especially for Valuable Items?
The £50 liability limit stated by Ablemanandvansurrey.co.uk is a significant red flag. Imagine moving a sofa, a washing machine, or valuable electronics, only to find them damaged with compensation capped at just £50. This is simply not adequate for most household or office moves. Professional removal companies typically provide:
- Goods in Transit Insurance: Covering items against damage or loss while being transported.
- Public Liability Insurance: Covering damage to property or injury to third parties.
- All-Risk Insurance: Offering comprehensive coverage, often based on the declared value of your goods.
Therefore, seeking alternatives that explicitly detail their insurance coverage and offer higher liability limits is not just a preference, but a necessity for protecting your assets.
Top Alternatives for Removals and Deliveries in the UK
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- Overview: A well-established platform connecting users with a vast network of transport providers, from single drivers to large removal companies. It operates on a bidding system, allowing customers to get competitive quotes.
- Key Features: Offers services for anything from single items to full house moves, including international removals. Users can post a job, and various verified drivers/companies bid on it.
- Why it’s a good alternative: Provides choice and competitive pricing. All listed providers on AnyVan are required to have Goods in Transit insurance, offering far more protection than a £50 limit. Customers can also see reviews of specific providers.
- Pricing Model: Bidding system, so prices vary based on complexity, distance, and provider availability. Typically competitive.
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- Overview: Similar to AnyVan, Shiply is a large marketplace where customers can find transport providers looking to fill empty space on their existing routes. This model often results in lower prices and reduced environmental impact.
- Key Features: Ideal for furniture, vehicles, and general goods. Customers post their requirements, and hauliers submit quotes.
- Why it’s a good alternative: Extremely cost-effective for flexible timings, and providers on Shiply generally carry Goods in Transit insurance, providing significantly better coverage. The platform also has a robust review system for transporters.
- Pricing Model: Reverse auction/bidding.
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- Overview: A dedicated comparison service for removal companies across the UK. It simplifies the process of getting multiple quotes from vetted and trusted movers.
- Key Features: Focuses primarily on home and office removals. Users fill out one form and receive up to six quotes from professional removal companies.
- Why it’s a good alternative: Ensures you are dealing with professional, often larger, companies who typically have comprehensive insurance policies as standard. It saves time by bringing quotes to you.
- Pricing Model: Comparison service, prices vary by company and service level.
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- Overview: A highly-rated, professional removal company based in London, serving the wider UK. They offer a comprehensive suite of services, from packing to storage.
- Key Features: Full home and office removals, packing services, storage solutions, and international moves. Known for their professionalism and customer service.
- Why it’s a good alternative: Offers full professional service with appropriate insurance coverage. While potentially more expensive than a basic “man and van,” the peace of mind and quality of service are often worth the investment, especially for larger moves.
- Pricing Model: Quote-based, depending on the scope of work.
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- Overview: A well-regarded, family-run removal company specifically based in Surrey, offering local and long-distance services. They pride themselves on personal service and attention to detail.
- Key Features: House removals, packing services, secure storage, and commercial removals.
- Why it’s a good alternative: A direct local competitor to Ablemanandvansurrey.co.uk but with the expectation of higher professional standards and appropriate insurance coverage common with established removal firms. Their local presence means good knowledge of Surrey.
- Pricing Model: Quote-based.
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- Overview: A Surrey-based removal company offering a range of services from house removals to office relocations and storage. They are known for their reliable and flexible service.
- Key Features: Residential and commercial moves, packing and unpacking services, secure storage.
- Why it’s a good alternative: Another strong local option in Surrey that will likely offer much better insurance coverage and professional service compared to the basic “man and van” model.
- Pricing Model: Quote-based.
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- Overview: A professional removal service covering London and the South East, focusing on quality, care, and efficiency for residential and commercial clients.
- Key Features: Offers various packing options, comprehensive insurance, and dedicated move coordinators.
- Why it’s a good alternative: Provides a high level of service and, crucially, comprehensive insurance for items in transit, something that Ablemanandvansurrey.co.uk significantly lacks.
- Pricing Model: Quote-based, often reflecting a premium service.
Choosing the right alternative depends on your specific needs, budget, and the value of the items being moved. However, prioritising adequate insurance coverage should always be a primary consideration. Eeleven.co.uk Review
Understanding Ablemanandvansurrey.co.uk’s Business Model
Ablemanandvansurrey.co.uk operates on a lean, family-run business model that aims to provide cost-effective transport solutions primarily within Surrey and parts of South West London. Their strategy revolves around minimising overheads and passing those savings onto the customer through competitive hourly rates and the absence of VAT charges. This approach contrasts sharply with larger, more traditional removal companies that incur significant costs from extensive infrastructure, larger fleets, and numerous staff.
How Their Business Model Minimises Costs
The website explicitly details how they manage to keep their prices low:
- Small, Family-Run Operation: “As we are a small, family run, company we spend less on renting office space, hiring staff and parking our vehicles.” This indicates a decentralised, home-based or very small office setup, drastically cutting down on commercial property expenses and large payrolls.
- Established Contracts: “We already have established contracts with companies we have been happily working with for years.” This suggests a stable workflow and potentially bulk-rate agreements for fuel, vehicle maintenance, or other operational necessities, further reducing per-job costs.
- Efficient Infrastructure: “Our infrastructure is already in place and we know how to save money in a way that doesn’t affect our service to you.” This implies optimised routing, efficient scheduling, and potentially using existing networks or resources rather than building them from scratch.
- No VAT Registration: “Most man and van companies are not lucky enough to generate over the vat threshold of £73,000 therefore do not have to be registered for VAT. This leads to an immediate saving of 20%.” This is a key financial advantage for customers. For a small business in the UK, the VAT registration threshold for taxable turnover was £85,000 until April 2024, when it increased to £90,000. By operating below this, they avoid adding 20% VAT to their charges, making them instantly more competitive on price for many smaller jobs.
Services and Specialisations
Their specialisation lies in “man and van” services rather than full-scale removals, which is a crucial distinction. They cater to specific needs such as:
- Single item transport: Ideal for eBay purchases, large domestic appliances, or furniture.
- Light removals: This includes student moves and smaller flat or office relocations.
- Contract delivery service: Offering cheaper alternatives to in-house van delivery for small businesses.
This focused approach allows them to optimise their resources and vehicle capacity for these specific types of jobs. The mention of their van being “equipped with a trolley, removal blankets and SatNav” further reinforces their readiness for these types of tasks.
Customer Involvement in Cost Saving
Ablemanandvansurrey.co.uk encourages customer participation to keep costs down, which aligns with their low-cost model:
- Customer help with loading/unloading: “Our customers often help load and unload heavy or bulky objects this saves on the expense of a second man and reduces time and cost to you.”
- Preparation by customer: “To save time we recommend that items are carefully packed and boxes labelled before we arrive.” This shifts the labour-intensive and time-consuming tasks of packing and pre-move organisation entirely onto the customer, allowing the “man and van” service to focus purely on transport. This is a significant difference from full-service removal companies that often offer comprehensive packing services.
This model is clearly designed for customers who are prepared to handle the packing and some of the heavy lifting themselves, prioritising cost savings over a full-service experience.
Ablemanandvansurrey.co.uk Pricing
Understanding the pricing structure of Ablemanandvansurrey.co.uk is straightforward, as they clearly lay out their rates on the homepage. This transparency is a strong point for their service, allowing customers to easily estimate potential costs. However, it’s also crucial to consider what these prices include and, more importantly, what they do not.
Detailed Breakdown of Charges
The core pricing model is based on an hourly rate, with specific increments and conditions:
- Base Rate: £50 per hour for one man and one van.
- Minimum Charge: A strict one-hour minimum charge applies. This means even if a job takes only 30 minutes, you will still be charged for the full first hour.
- Half-Hourly Increments: After the initial hour, the service is charged in half-hour blocks at £25 per 30 minutes. This provides flexibility and prevents overcharging for jobs that run slightly over a full hour.
- Additional Man: If a second man is required to assist with loading or unloading, an extra charge of £10 per hour applies. This is a relatively low rate for additional labour, reflecting their cost-saving approach.
What’s Included and What’s Extra
The website explicitly states that their “man and van” prices are “inclusive with no hidden costs,” with the caveat that certain external charges are extra.
- Included: The hourly rate covers the van, the driver/man, and the use of basic equipment like a trolley and removal blankets. It also covers the time from when they arrive until the job is done.
- Extra Costs:
- Parking Costs: Any parking fees incurred at either the pick-up or drop-off location must be paid by the customer.
- Tolls: This includes specific charges like the London Congestion Charge or the Ultra Low Emission Zone (ULEZ) charge, if they apply to the route. It’s the customer’s responsibility to factor these into their budget. For example, the current Congestion Charge is £15 per day, and the ULEZ charge is £12.50 per day for most vehicles that don’t meet emission standards, as of early 2024.
- Waiting Time: The terms and conditions state that “Waiting will be charged at the normal hourly rate.” This means if there are delays beyond their control (e.g., keys not ready, access issues), the clock continues to run.
Comparison to Industry Averages
When comparing Ablemanandvansurrey.co.uk’s rates to the broader UK market for “man and van” services, their pricing is highly competitive, especially considering the no-VAT benefit. Smarthousestore.co.uk Review
- Typical “Man and Van” Rates: Across the UK, standard “man and van” services often range from £40-£70 per hour for one man and van, with a 2-hour minimum being common. Services with two men can range from £60-£100 per hour.
- Removal Company Rates: Full-service removal companies, offering packing, disassembling, and comprehensive insurance, naturally charge significantly more, often hundreds to thousands of pounds for a full house move, depending on size and distance.
Ablemanandvansurrey.co.uk clearly positions itself at the lower end of the “man and van” spectrum, making it an attractive option purely on price for those on a tight budget or with very light requirements. The affordability, however, comes with the critical trade-off of very limited liability, which is essential for customers to weigh against the potential savings.
Key Considerations for Using Ablemanandvansurrey.co.uk
Before booking Ablemanandvansurrey.co.uk, potential customers should be acutely aware of certain key terms and conditions, particularly those concerning liability, customer responsibilities, and cancellations. These details, though sometimes buried in the text, are critical for managing expectations and avoiding unforeseen issues.
Understanding the Terms and Conditions
The website provides a section titled “Man and Van – Terms and Conditions” which outlines crucial operational policies. It’s imperative that customers read and understand these fully, as they dictate the scope of service and customer obligations.
Liability Limit: A Major Concern
The most critical term is: “We always take maximum care of your possessions but because we do not know the value of your items for insurance our total limit for liability will be fifty pounds.”
- Impact: This means that regardless of the actual value of your items, if they are damaged or lost while in their care, the maximum compensation you can receive is £50. This is exceptionally low for any removal or transport service and places almost all the risk onto the customer. For context, even a minor scratch on a piece of furniture or a single electronic device could easily exceed this compensation limit.
- Action for Customers: If you have items of value exceeding £50, it is strongly advised to either:
- Purchase your own specialist “goods in transit” insurance: Many independent insurance brokers or even some home insurance policies might offer an extension for items being moved.
- Choose an alternative provider: Opt for a removal company that offers comprehensive insurance coverage commensurate with the value of your belongings.
Customer Responsibilities
The terms clearly delineate what the customer is responsible for:
- Packing: “All goods must packed ready for when our vehicle arrives. We do not offer a packing service. It is the customers responsibility to ensure that all goods being transported are adequately packaged. We will not accept liability for damage to incorrectly packed goods.” This highlights that the onus is entirely on the customer to ensure items are secure and protected. Improper packing is a common cause of damage during transit, and this clause means the company will not be liable if issues arise from poor packing.
- Parking: “Customers must arrange parking at the address, or pay for any parking fines incurred.” This is a standard expectation, but customers must actively plan for it, especially in urban areas where parking can be challenging or expensive.
- Item Dimensions: “Please check dimensions as we cannot be held responsible if the item is too big for your home.” This refers to items fitting through doorways, stairwells, or into the destination property, not just the van.
- Waste Material: “We do not move building and garden waste material.” This clarifies the scope of their service, preventing misunderstandings about waste disposal.
Cancellation Policy
“Time and resources are allocated for your booking, therefore cancellations within 24 hours will incur one hours charge.” This means a late cancellation fee of £50 will apply if you cancel less than 24 hours before the booked time. This is a reasonable policy for a service business but important for customers to be aware of to avoid charges.
Recommendations for Booking
When considering Ablemanandvansurrey.co.uk, especially for any move beyond a very small, non-valuable item:
- Explicitly clarify insurance: Despite the stated limit, it’s always worth double-checking and getting written confirmation of their liability policy.
- Self-pack thoroughly: Invest in high-quality packing materials (boxes, bubble wrap, packing tape, markers) and pack items securely. Label boxes clearly for contents and destination rooms.
- Prepare access and parking: Ensure clear access for the van at both pick-up and drop-off points, and arrange legal parking in advance to avoid fines or delays that incur additional hourly charges.
- Assess item value: Before committing, objectively assess the total value of the items you plan to move. If it significantly exceeds £50, strongly consider alternative providers with appropriate insurance.
- Consider potential waiting time: Ensure that both pick-up and drop-off locations are ready and accessible to minimise waiting time, which is charged at their standard hourly rate.
By being fully informed about these conditions, customers can make a more educated decision and minimise potential frustrations or financial losses.
The Importance of Insurance in Removal Services
When it comes to removal and transport services, insurance isn’t just an optional extra; it’s a fundamental pillar of consumer protection. The stated £50 liability limit by Ablemanandvansurrey.co.uk underscores the critical need for customers to understand the types of insurance involved and why comprehensive coverage is vital. This is especially true in the UK, where industry standards for reputable movers far exceed such a minimal figure.
Types of Insurance Relevant to Removals
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Goods in Transit (GIT) Insurance: Webspectrum.co.uk Review
- What it covers: This insurance protects your belongings against loss, damage, or theft while they are being transported from one location to another.
- Why it’s crucial: Accidents happen. Vans can be involved in collisions, items can shift during transit, or unforeseen events like fire or theft can occur. Without adequate GIT insurance, you bear the entire financial burden of such incidents. Reputable companies typically offer GIT coverage that aligns with the value of the goods they are moving, often with options for declared value coverage. For instance, a standard GIT policy might cover up to £10,000 to £50,000 as a basic level, with options to increase this.
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Public Liability Insurance:
- What it covers: This protects the removal company against claims from third parties for injury or property damage caused by their operations. For example, if the movers accidentally damage the property’s walls, floors, or injure someone during the move.
- Why it’s crucial: While this doesn’t directly cover your belongings, it protects you from potential legal disputes if the movers cause damage to property you are moving out of or into (e.g., a rented property). Most professional companies carry public liability insurance, often for millions of pounds.
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All-Risk Insurance (for customers):
- What it covers: This is the most comprehensive form of insurance, covering almost any unforeseen event that might cause damage or loss to your goods during the entire moving process, from packing to unpacking. This is typically offered as an optional extra by professional removal companies and is based on the declared value of your items.
- Why it’s crucial: If you have high-value items, antiques, or a large volume of goods, all-risk insurance provides the maximum peace of mind. It ensures that if something goes wrong, you are fully compensated for the true value of your possessions.
Industry Standards and Consumer Protection
In the UK, professional removal companies, especially those who are members of industry bodies like the British Association of Removers (BAR), adhere to strict codes of practice that mandate robust insurance coverage.
- BAR’s Code of Practice: This code requires members to offer comprehensive insurance options for their customers, typically including coverage for goods in transit and storage. This provides a significant layer of protection and reassurance for consumers. The BAR code is approved by the Trading Standards Institute, adding another layer of consumer protection.
- Financial Conduct Authority (FCA): While not directly regulating removal services for insurance, the FCA regulates financial services and products, including certain types of insurance. Companies offering extensive insurance should be transparent about their policies and regulatory compliance.
The Risk of Under-Insurance
Ablemanandvansurrey.co.uk’s £50 liability limit puts them squarely in the category of being “under-insured” from a customer’s perspective.
- Financial Loss: If a £500 television or a £200 antique lamp is damaged, the customer faces a net loss of £450 or £150 respectively. This can lead to significant financial strain and regret.
- Lack of Recourse: With such a low limit, there’s effectively no meaningful recourse for customers in the event of substantial damage. Legal action for small claims might cost more than the compensation offered.
Therefore, while Ablemanandvansurrey.co.uk offers competitive pricing, the trade-off in terms of insurance coverage is a critical factor that potential customers must seriously weigh against their financial exposure. For anything more than very low-value items or for those who cannot afford to self-insure, opting for a provider with proper insurance is not just recommended, but essential.
How to Book and Prepare for Ablemanandvansurrey.co.uk (or Similar Services)
Booking and preparing for a “man and van” service like Ablemanandvansurrey.co.uk requires a proactive approach from the customer to ensure efficiency, minimise costs, and prevent potential issues. Since these services often rely on customer assistance and preparation, knowing the steps involved is key to a smooth experience.
The Booking Process
Ablemanandvansurrey.co.uk’s booking process is traditional and straightforward:
- Contact by Phone: The primary method of contact for quotes and booking is via phone. The website prominently displays two numbers: 020 8224 1874 and 07833 300893. This means there is no online booking system or instant quote calculator.
- Provide Details: When you call, be prepared to provide precise details about your move, including:
- Pick-up and drop-off addresses: Be specific, including postcodes.
- Date and preferred time: Be flexible if possible, as weekends and evenings book up quickly.
- List of items to be moved: Be as accurate as possible, including approximate dimensions for large or bulky items (e.g., “double bed,” “three-seater sofa,” “washing machine,” “10 medium boxes”). This helps them determine if one trip is feasible and what size van is needed.
- Access details: Mention any stairs, narrow hallways, or difficult access points at either location.
- Need for a second man: Clearly state if you require an additional person to assist with heavy items.
- Any parking restrictions/costs: Inform them about potential parking challenges at both ends.
- Receive Quote: They will provide a quote based on the hourly rate and estimated time.
- Confirmation: Once agreed, ensure you get a clear confirmation of the booking, including date, time, and agreed rates.
Essential Preparation Steps for the Customer
Since Ablemanandvansurrey.co.uk does not offer packing services and has limited liability, customer preparation is paramount.
- Declutter and Downsize: Before you even think about packing, go through your belongings. Sell, donate, or discard anything you no longer need. This reduces the volume of items to move, saving time and money. According to the National Association of Professional Organizers, decluttering can save up to 30% of moving costs.
- Acquire Packing Materials: Purchase sturdy cardboard boxes of various sizes, strong packing tape, bubble wrap, packing paper, and markers. Consider specialist boxes for fragile items or hanging clothes.
- Tip from the site: “We have many contacts with packaging companies which cost far less than Staples or most Storage Companies.” It might be worth asking them for recommendations.
- Pack Thoroughly and Label Clearly:
- Securely pack all items: Use ample protective material for fragile items. Ensure boxes are not overpacked (which can cause them to burst) or underpacked (which can lead to items shifting and breaking).
- Label every box: Clearly write the room it belongs to (e.g., “Kitchen,” “Bedroom 1”) and a brief description of contents (e.g., “Pots & Pans,” “Books,” “Fragile”). This speeds up loading and unloading.
- Create an inventory: Keep a list of all boxes and larger items. This helps track everything and ensures nothing is left behind.
- Disassemble Furniture (if necessary): If you have large furniture items like beds, wardrobes, or dining tables that can be disassembled, do so before the van arrives. Put all screws and fittings in a labelled bag and tape it to the corresponding furniture piece. This saves time on the day.
- Clear Pathways and Access: Ensure clear, unobstructed pathways from your property to the van at both the pick-up and drop-off locations. Remove rugs, loose wires, and any obstacles.
- Arrange Parking: Crucially, secure parking for the van at both addresses. If permits are required, obtain them in advance. Be aware of any parking restrictions, loading bay availability, or potential costs (e.g., parking meters, resident bays). If necessary, pre-pay for parking or have cash ready for meters.
- Protect Your Valuables: As their liability is £50, it is imperative to transport all highly valuable items (jewellery, important documents, sentimental heirlooms, expensive electronics, cash) yourself. Do not entrust them to the moving service.
- Be Ready on Time: Have all packed items and dismantled furniture ready to go as soon as the van arrives. Remember, waiting time is charged at the normal hourly rate. The more organised and prepared you are, the faster the job will be, and the less you will pay.
By meticulously following these preparation steps, customers can maximise the efficiency and cost-effectiveness of using a “man and van” service like Ablemanandvansurrey.co.uk while mitigating the risks associated with its limited liability.
FAQ
What is Ablemanandvansurrey.co.uk?
Ablemanandvansurrey.co.uk is a family-run “man and van” service based in Surbiton, Surrey, offering moving and delivery solutions for various items and light removals within Surrey and parts of South West London. Drivingschooltheme.co.uk Review
What services does Ablemanandvansurrey.co.uk offer?
They offer services such as furniture delivery and installation, light removals, student removals, same-day delivery, office moves, pickup of eBay bargains, exhibition transport, large item pickup and delivery, and IT equipment delivery and installation.
How much does Ablemanandvansurrey.co.uk charge?
Ablemanandvansurrey.co.uk charges £50 per hour for one man and a van, with a minimum charge of one hour. After the first hour, they charge £25 per 30 minutes.
Is there a minimum charge for Ablemanandvansurrey.co.uk services?
Yes, there is an only one-hour minimum charge for their “man and van” service.
Are there any hidden costs with Ablemanandvansurrey.co.uk?
The website states there are “no hidden costs,” but parking charges and tolls (such as the Congestion Charge or ULEZ) are extra if they apply to your move. Waiting time is also charged at the normal hourly rate.
Does Ablemanandvansurrey.co.uk offer a packing service?
No, Ablemanandvansurrey.co.uk does not offer a packing service. It is the customer’s responsibility to ensure all goods are adequately packed and ready for transport.
What is Ablemanandvansurrey.co.uk’s liability for damaged items?
Their total limit for liability is a very low fifty pounds (£50) for any damaged or lost items, regardless of their actual value. Customers should be aware of this significant limitation.
Do I need to arrange parking for the van?
Yes, customers must arrange parking at both the pick-up and drop-off addresses, or they will be responsible for any parking fines incurred.
Can Ablemanandvansurrey.co.uk provide a second man for the move?
Yes, if additional help is required, a second man can be provided at an extra charge of £10 per hour.
What payment options does Ablemanandvansurrey.co.uk accept?
They accept Cash, Cheques made payable to Able Transport Services, and Bank Transfer.
Is Ablemanandvansurrey.co.uk VAT registered?
No, they are not registered for VAT, which means customers do not pay the additional 20% VAT on their service fees. Stirlingalbionfc.co.uk Review
What areas does Ablemanandvansurrey.co.uk cover?
They cover an extensive list of areas within Surrey and parts of South West London, including towns like Kingston, Surbiton, Epsom, Guildford, and many more.
How can I get a quote from Ablemanandvansurrey.co.uk?
You need to call them directly on 020 8224 1874 or 07833 300893 to discuss your requirements and receive a quote.
What should I do to prepare for my move with Ablemanandvansurrey.co.uk?
You should pack all items carefully, label boxes clearly, disassemble any furniture if necessary, ensure clear access for the van, arrange parking, and be ready on time to minimise costs.
Does Ablemanandvansurrey.co.uk move building or garden waste?
No, the terms and conditions explicitly state that they do not move building and garden waste material.
What happens if I cancel my booking with Ablemanandvansurrey.co.uk?
Cancellations made within 24 hours of the booked time will incur a charge equivalent to one hour’s fee (£50).
Is the driver CRB checked?
The website mentions that the driver for student moves is CRB (Criminal Records Bureau) checked, suggesting a level of background vetting.
What size van does Ablemanandvansurrey.co.uk use?
The website mentions that vans come in different sizes, from Ford Transit size to Long Wheel Base vans and Luton vans with tail lifts, ensuring they have appropriate vehicles for light removals.
Can Ablemanandvansurrey.co.uk help with storage solutions?
While they don’t offer storage directly, they can transport your items to storage companies and may advise on companies offering discounts, having seen which are cheapest in the Surrey area.
How does Ablemanandvansurrey.co.uk compare to traditional removal companies?
Ablemanandvansurrey.co.uk offers a more cost-effective “man and van” service compared to full-service removal companies, primarily due to lower overheads and encouraging customer involvement. However, they offer significantly less insurance coverage.
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